Shyft6

Maintain system stability and resolve production issues for AI-driven applications and data platforms, including monitoring and supporting data pipelines. | 2–5 years production/application support experience with AWS or Azure proficiency, strong SQL skills, monitoring tools familiarity, and API integration experience. | This is a remote position. Production Support Engineer​ We are seeking a Production Support Engineer to support day-to-day operations of AI-driven applications, data platforms, and client-facing systems. This role is responsible for maintaining system stability, monitoring performance, and resolving production issues across environments leveraging AWS, Azure, Tableau, Power BI, and DealCloud CRM. This is a hands-on role ideal for someone with strong troubleshooting skills and experience supporting cloud-based and data-driven applications. Key Responsibilities Provide L1/L2 production support for applications, data pipelines, and integrations Monitor systems and respond to alerts, incidents, and service disruptions Troubleshoot issues across cloud environments (AWS, Azure) and escalate when needed Support data pipelines (ETL/ELT) and validate data feeding into reporting tools (Tableau, Power BI) Assist in troubleshooting API integrations and microservices-based systems Support CRM integrations (DealCloud) and related workflows Document issues, resolutions, and runbooks/SOPs for recurring problems Work with engineering and QA teams to ensure smooth deployments and production readiness Participate in on-call rotations as needed Assist in identifying opportunities for automation and process improvements Requirements Required Qualifications 2–5 years of experience in Production Support, Application Support, or IT Operations Experience supporting systems in AWS and/or Azure environments Basic understanding of data pipelines and ETL processes Strong SQL skills for data validation and troubleshooting Familiarity with monitoring tools (e.g., Datadog, Splunk, CloudWatch, Azure Monitor) Experience with API troubleshooting or integration support Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic scripting knowledge (e.g., Python, Bash, or PowerShell) Key Traits for Success Strong problem-solving and troubleshooting skills Ability to prioritize and manage multiple issues Detail-oriented with a focus on system reliability Collaborative team player Eagerness to learn and grow in an AI-focused environment

Administer and support macOS devices globally, manage enterprise mobility solutions, ensure security compliance, and collaborate with IT teams to maintain a seamless user experience. | 5+ years macOS enterprise support experience, expertise with EMM/MDM tools, strong knowledge of Active Directory and endpoint security, scripting skills, and excellent communication. | • Experience supporting MAC environments in a global professional services firm (consulting, finance, legal, or similar). MAC Administration & Support Job Summary We are seeking a highly skilled MAC System Administrator to join our global IT team and support a diverse, professional employee base utilizing Apple macOS devices. The ideal candidate will bring strong technical expertise in Apple technologies, enterprise management tools, and cross-platform integration to ensure seamless productivity for employees around the world. This role requires excellent communication, problem-solving, and customer service skills, as the administrator will work closely with end users and internal IT stakeholders to maintain a secure, efficient, and reliable MAC environment.initiatives. Key Responsibilities • Provide day-to-day administration, configuration, and support for macOS devices across a global workforce. • Troubleshoot and resolve hardware, software, and network issues for MAC users in office, remote, and hybrid environments. • Manage and maintain enterprise mobility management (EMM/MDM) solutions (e.g., Jamf Pro, Kandji, or Intune). Infrastructure & Systems Integration • Ensure integration and interoperability of MAC systems with corporate infrastructure, including Active Directory, VPN, collaboration tools (Microsoft 365, Google Workspace), and enterprise applications. • Oversee deployment of security patches, OS upgrades, and application updates globally. • Maintain consistent user profiles, policies, and access controls across multiple geographies. Security & Compliance • Implement and enforce endpoint security standards, encryption, and compliance policies. • Monitor and remediate vulnerabilities, ensuring alignment with firmwide security requirements. • Partner with global information security teams to address emerging risks and threats. Operational Excellence • Develop and maintain standard operating procedures (SOPs), knowledge base articles, and user documentation. • Support procurement, asset management, and lifecycle management of Apple hardware. • Collaborate with regional IT support teams to deliver a seamless user experience across time zones. Strategic Initiatives • Evaluate and recommend new tools, workflows, and best practices for MAC fleet management. • Partner with IT leadership to standardize MAC environments globally. • Provide input into strategic IT projects and contribute to cross-platform initiatives. Qualifications • 5+ years of hands-on experience supporting macOS devices in an enterprise environment. • Deep knowledge of macOS administration, including file systems, networking, user profiles, and application management. • Expertise with EMM/MDM platforms (Jamf, Kandji, Intune, or equivalent). • Strong understanding of enterprise IT environments, including Active Directory, identity management, and endpoint security. • Experience with scripting and automation (Bash, Python, or AppleScript). • Excellent troubleshooting skills and ability to diagnose hardware/software issues remotely and onsite. • Strong interpersonal skills, with the ability to provide high-quality customer service to non-technical end users. • Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. Preferred Qualifications • Familiarity with compliance frameworks (ISO 27001, SOC2, GDPR, etc.). • Certifications such as Jamf 200/300, ACSP (Apple Certified Support Professional), or equivalent. • Exposure to Windows/Linux environments and cross-platform IT support. • Experience with collaboration platforms (Microsoft Teams, Slack, Zoom) and productivity suites. Key Attributes • Customer-first mindset with the ability to communicate clearly and professionally. • Proactive problem solver who can manage competing priorities in a fast-paced environment. • Collaborative team player comfortable working across time zones and cultures. • Continuous learner eager to stay up to date on Apple and enterprise IT technologies. Job Type: Full-time Base Pay: $85,000.00 - $115,000.00 per year Application Question(s): • Are you located within 1hr of one of the following locations? Miami, Atlanta, New York, Dallas, Los Angeles, San Francisco, Chicago, Boston Experience: • macOS: 5 years (Required) Work Location: Remote