ShipMonk

Develop and implement inventory control strategies, analyze data for process improvements, and lead continuous improvement initiatives across multiple fulfillment centers. | Minimum 5 years of experience in e-commerce fulfillment operations, inventory management, process development, and process optimization, with proficiency in analytical tools and understanding of inventory control best practices. | Senior Manager , Inventory Control and Quality Assurance Louisville, Kentucky, United States or Fort Worth, TX or Las Vegas, Nevada About ShipMon ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset .Why ShipMonk We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants .● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency .● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed .● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action .● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises .● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay . Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business . Own it: We take ownership of our work, our mistakes, and our successes ● People make ShipMonk: We believe in our team and invest in our people l● Change the score: We challenge the status quo, constantly innovating and improving ● Get sh*t done: We're a fast-paced, high-growth company that values action and resul ts.We are seeking a highly skilled and experienced Senior Manger to join the Inventory Control & Quality Assurance (ICQA) team at ShipMonk. As a member of the ICQA team, this role will be responsible for ensuring best-in-class levels of inventory control and operational quality across multiple ShipMonk fulfillment centers, ensuring data accuracy, process execution, and driving continuous improvement through hands-on participation in operations and generating actionable insights What you’ll do; • :Partner with local operations and Inventory Control leadership to drive best in class Inventory Control & Quality Assurance results, with multi-site responsibility • .Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution • Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings .Design and generate new inventory control processes, reports, dashboards and metrics to provide insights into stock levels, trends and performance • .Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality • Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations What you’ll need: Bachelor's degree in supply chain management, industrial engineering, or a related field preferred but not required • .Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, process development and process optimization, preferably in a fulfillment center or distribution environment strongly preferred This is an onsite role at any one of our FC's • Excellent analytical and problem-solving abilities with a detail-oriented mindset. With the ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Tableau, SQL • .Proficiency in SQL for data extraction and report generations preferred but not required • .Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization. This role will require working with and through local partners, throughout the organization • Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies • .Ability to travel up to 20%

Lead and manage a team of 25-30 associates, oversee warehouse operations and productivity, maintain compliance and safety, and report to upper management. | At least 2 years supervisory experience, knowledge of inventory management software, strong organizational and communication skills, and ability to work in a fast-paced warehouse environment. | About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. What you'll do: The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed Use software to keep records, edit, and manage the inventory flow The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs Report to upper management on stock levels, issues, employee performance, etc. Constantly work to improve processes Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity The Operations Supervisor will ensure that facility equipment is properly maintained and safe Communicate with the warehouse manager to make critical decisions Train new warehouse associates Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct What you'll need: Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred Minimum 2 years of experience in a supervisory role Working knowledge of inventory management software Excellent organization, planning skills, and strong attention to detail The Operations Supervisor will have outstanding communication and interpersonal abilities Proven track record of taking ownership, driving results, and managing change Ability to dive deep into data and provide thought-provoking, workable business solutions Available to work on weekends, holidays, and overtime as needed Ability to work in a fast-paced environment Must be able to stand for most of the day Ability to lift up to 50lbs. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead and optimize fulfillment center operations including team management, process improvements, quality control, and industrial engineering initiatives. | Bachelor's degree in Industrial Engineering or related field, 6-8 years of relevant experience, proficiency with WMS and labor management, Lean/Six Sigma certification preferred, and strong leadership skills managing large teams. | About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. • Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. • Own it: We take ownership of our work, our mistakes, and our successes. • People make ShipMonk: We believe in our team and invest in our people. • Change the score: We challenge the status quo, constantly innovating and improving. • Get sh*t done: We're a fast-paced, high-growth company that values action and results. We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. What You'll Do 1. Operations Leadership • Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards. • Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor. • Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers. • Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development. • Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed. • Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity. • Ensure accurate timekeeping and workforce planning for direct reports and assigned teams. • Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations. 2. Fulfillment Center Performance & Operational Excellence • Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards. • Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency. • Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy. • Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions. • Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment. • Maintain proper layout of the warehouse, ensuring optimal product placement and material flow. • Ensure compliance with internal policies, safety standards, and all operational requirements. 3. Industrial Engineering & Process Optimization • Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes. • Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics. • Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency. • Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software. • Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization. • Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance. • Review production schedules and engineering specifications to improve fulfillment center methods and activities. • Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity. 4. Quality Control & Production Coordination • Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs. • Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy. • Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary. • Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data. • Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing. • Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels. • Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact. What you'll need: • Bachelor's degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering. Equivalent combinations of education and relevant experience will also be considered. • 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment. • Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives. • Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations. • Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis. • Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders. • Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists. • Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation. • Proven experience leading teams of 40+ employees, developing supervisors, building leadership layers, and managing performance across multiple levels of an operation. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.