Shields Health Solutions

Oversee outpatient specialty pharmacy operations, drive growth initiatives, and manage financial performance within hospital partnerships. | Requires healthcare clinical credentials, extensive team leadership experience, and proficiency in process improvement, data analysis, and stakeholder management. | Job Description: • Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. • Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients. • Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. • Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases. • The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. • The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners. • This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores. Requirements: • Bachelor’s Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams • Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist, or a comparable clinical credential (e.g., RN, MD) preferred but not required • Demonstrated interest (and success) leading and developing high-performing teams • Genuine interest in coaching, developing, and growing talented individuals into future leaders • Entrepreneurial attitude – willingness to roll up his/her sleeves and work alongside the team to make things happen quickly • Analytically oriented; makes and defends decisions based on data • Interested in P&L ownership and large team leadership, while being energized by meeting or exceeding stretch financial targets and operational KPIs • Maniacal attention to detail, highly proficient with technology, and strategic communicator • Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred • Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred • Strong Excel and PowerPoint skills, including financial modeling and data visualization • Capable of operating with limited direct oversight. • Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders. Benefits: • Onsite presence required monthly in Denver, CO.

Manage and develop a team of specialty pharmacy liaisons in hospital clinics to ensure high-quality patient service, operational targets, and growth initiatives. | Bachelor's degree or equivalent, 2+ years supervisory experience, 5+ years healthcare or pharmacy environment experience, preferably with pharmacy technician certification and strong communication and organizational skills. | At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace. Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care. As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue to grow with us. Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team. The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons Key Responsibilities Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics Coach and develop liaison team and instill Shields culture at health system partner site Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives Provide performance updates to Shields leadership team Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach Ensures coverage for Specialty Liaisons when absent from work Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities Identifies, assesses and contributes to continuous process improvement and optimization initiatives Provides subject matter expertise to hospitals and clinics within their span of control Other duties as assigned Education & Experience Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus. Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word This candidate will be able to quickly learn other programs and extract relevant information Possess strong organizational skills is a must Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement Motivates and inspires Results orientation Relationship builder Collaborative, team player A passion to help people Drive to succeed Confidential Job Salary: An employee in this position can expect a salary rate between $80,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.