Shelter House

The Rapid Re-Housing Case Manager collaborates with survivors of domestic violence to assess their needs and connect them with resources to achieve housing stability. They maintain a caseload, provide mobile advocacy, and ensure services align with agency philosophy and regulations. | A bachelor's degree in social work or a related field is required, along with at least one year of experience in human services. Strong communication, organizational skills, and the ability to manage competing priorities are essential. | Title: Rapid Re-Housing Case Manager (FT) Level: Case Manager Department: Domestic Violence Supportive Housing Reports to: Senior Case Manager, DVSH Salary Range: $52K-$56K Location: Fairfax, VA FLSA Status: Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Domestic Violence Rapid Rehousing Case Manager is a vital team member of the Domestic Violence and Supportive Housing (DVSH) program at Shelter House. The case manager supports survivors of domestic and sexual violence, stalking, and/or human trafficking who are experiencing homelessness as a result of fleeing abuse. This position is responsible for providing direct services by collaborating with survivors to identify and assess needs, facilitate connections to appropriate resources, and support survivors in increasing their safety and housing stability. The case manager uses their knowledge of housing opportunities and services in the community to assist survivors in obtaining and maintaining permanent, safe housing. In addition to support with housing identification, wraparound case management is utilized to provide families with connections to resources to address a variety of other needs such as legal, medical, and financial assistance. Case management services are provided in a client-centered manner driven by the survivor’s self-identified goals and with respect for self-determination. How you will contribute: Collaborate with clients to evaluate safety and social needs, housing history and barriers, financial management and budgeting, and develop and achieve individualized goals Maintain a caseload of between 12-18 clients at a time, providing client-centered, trauma-informed services Provide mobile advocacy services by regularly meeting with clients in a safe location in the community Engage with clients to create individualized safety plans and educate clients on the dynamics of domestic violence Identify resources to help clients increase their levels of physical and emotional safety Assist clients in filing for protective orders and support clients with court accompaniment Collaborate with clients to develop sustainable budgets and facilitate connections to financial literacy programs Utilize the housing-first model to develop focused and individualized service plans Provide housing search assistance to clients by identifying leads, assisting with applications, and attending tours Establish relationships with local properties and landlords and advocate on behalf of clients Educate clients on tenant rights and responsibilities and housing discrimination law Coordinate the provision of monthly rental assistance and track all payments provided Document all communication with clients in detailed case notes; ensure client files and data are regularly updated Ensure services are implemented in accordance with agency philosophy, best practices, grant requirements, and all applicable federal, state, and local regulations Partner with community providers and allied professionals to ensure the delivery of comprehensive, wraparound services Participate in regular trainings, staff meetings, and one-on-one supervision meetings with the Senior Case Manager Proficiently utilize Microsoft Office software as a part of day-to-day work requirements Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect, and Empowerment Perform other duties deemed necessary to support the program and agency Required: A bachelor’s degree in social work/human services/related field or commensurate experience 1+ years of human services or direct services experience Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgements Ability to complete tasks while navigating frequent interruptions Ability to deliver creative, resourceful solutions to unique challenges Strong organizational and time management skills Valid Driver’s License and reliable transportation Ability to regularly attend in-person meetings Flexibility to work outside of normal business hours when needed (excluding weekends) Preferred: Experience providing services to survivors of domestic violence and/or people experiencing homelessness Fluency in a language other than English (ex. Spanish, Dari, Arabic, Vietnamese, Amharic, Mandarin) Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

The case manager assists low-income working families who have experienced homelessness, focusing on long-term intensive case management. Responsibilities include interviewing clients, developing case plans, coordinating resources, and advocating for client needs. | A bachelor's degree in social work or a related field is required, along with at least one year of case management experience. Strong communication, organizational skills, and a valid driver's license are also necessary. | Title: Family PASS Case Manager Department: Admin Reports to: Senior Case Manager, Family PASS FLSA Status: Exempt Salary: $52-56K About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. About the Role: The case manager works under the supervision of the Senior Case Manager and assists low-income working families who have experienced homelessness and those at risk of homelessness. Case manager’s primary responsibilities are to the Family PASS Self-Sufficiency Program, which provides long-term intensive case management for up to three years and works with county resources to help clients attain the education and skills training needed to become economically self-sufficient with a focus on increased earnings through job training and additional education. The case manager supports a caseload of 15-20 households. Case Managers are to implement services with a trauma-informed, strengths-based, and client-centered approach while assisting households to work toward self-sufficiency. The case manager works closely with their supervisor to accomplish program goals and priorities in accordance with agency philosophy and values, and best practices for homelessness and survivors of domestic violence. Duties and Responsibilities: Interviewing and screening clients for eligibility for Family PASS’s Self-Sufficiency Program. Assessment of client strengths and needs. Complete ongoing biopsychosocial-spiritual assessment to determine client strengths and needs and to ensure stability. Develop and/or revises individualized client-centered case plan goals and action plans. Coordination of linkage and referral to community resources to include services such as education/training, career counseling, mental health services, financial literacy, legal services, childcare, medical/dental services, etc. Using a holistic approach consult with supervisors, and/or other programs to help families overcome barriers to meeting goals and objectives. Advocate for client needs to ensure housing and financial stability. Plan, schedule, coordinate, and facilitate meetings with clients on an ongoing and as needed basis. Be prepared for and actively participate in staff meetings, training, and one on one supervisions and any other meetings determined necessary. Creating, tracking, and maintaining client case files in accordance with agency and best practice standards. Timely documentation of client contacts and case management activities in relevant databases and client files. Ensure client data is entered into client lists and other relevant databases in an accurate and timely manner. Perform other duties deemed necessary to support the program and agency. About You: Required: A bachelor's degree in social work/human services, related field, or commensurate experience 1+ years of case management/ direct services Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgements Ability to complete tasks while navigating frequent interruptions Ability to deliver creative, resourceful solutions to unique challenges Strong organizational and time management skills Valid Driver’s License, personal reliable transportation, up to 50% local travel required for appointments Ability to Drive a 15-passenger van and/or minivan Preferred: ● Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic). ● Experience with providing services to clients experiencing domestic violence, homelessness, mental health, or substance abuse issues. Physical Requirements: ● Annual TB Test is required. ● Ability to sit or stand for long periods. ● Ability to lift items weighing 10-20 pounds. Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org. ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. Equal Opportunity Employer. **We are unable to sponsor or take over sponsorship of an employment visa at this time.** Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

Maintain cleanliness and perform maintenance tasks at shelter facilities, coordinate with contractors, manage supplies, and support emergency plans. | High school diploma or GED, valid driver's license, willingness to work evenings/weekends, and preferably 1+ year custodial experience. | Title: Maintenance & Custodial Technician Department: Mondloch House & Mondloch Place Reports to: Operations Manager Salary: $21 to $23 per hour FLSA Status: Non-Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Maintenance & Custodial Technician is responsible for the overall cleanliness and maintenance of the Mondloch Emergency Shelter, Mondloch Place Permanent Supportive Housing facilities, their equipment, and its campus. This position will report to the Operations Manager and assist with maintenance contractors working at the facilities and keep a running maintenance request log and work closely with Fairfax Counties Facilities Maintenance Division who regularly services the facility. How you will contribute: • Perform daily cleaning to the facilities including: removal of trash, vacuuming/sweeping floors, mopping as necessary, wiping all surfaces including windows, window sills, and furniture, as well as disinfect all bathrooms. • Restock all supplies such as paper towels, toilet paper, garbage can liners, air freshener, hand soaps, etc. • Properly care for all cleaning equipment (washing mop heads, and removing dust and debris from floor cleaning equipment). • Serve as point of contact for contractors and vendors related to facilities management • Perform grounds maintenance at Mondloch House and Mondloch Place such as picking up trash, cleaning trash receptacles, removing debris, etc. • Assist in repair and installation of furnishings and equipment as requested and maintaining a working knowledge of how appliances and equipment operate and when they need servicing. • Assist in annual maintenance including air filter changes, smoke detector checks, etc. • Assist in troubleshooting and reporting maintenance requests at both Mondloch House & Mondloch Place • Assist Operations Manager in ensuring the facility's inclement weather and emergency response plan is current (Including tracking fire drills, etc) • Proficiently utilize Microsoft (email, calendar, drive, docs, etc) as a part of the day to day work requirements • Safely operate Shelter House's Vehicles • Exemplify the Shelter House core values, (iCARE) Inclusivity, Collaboration, Accountability, Respect and Empowerment About You: Required: • High school diploma or GED • Valid Driver's License • Willingness to work evenings and weekends when needed Preferred: • 1+ year of custodial experience Physical Requirements: • Annual TB Test is required • Ability to sit or stand for long periods • Ability to lift items weighing 10-20 pounds Benefits: • Medical, Dental & Vision Insurance • 401K contributions with a 4% employer match • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off • Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

The Case Manager supports households fleeing domestic violence and provides crisis intervention and safety planning. They are responsible for assessing client needs, connecting them to services, and advocating for comprehensive support. | A bachelor's degree in social work or a related field is required, along with at least one year of case management experience. Strong communication skills and the ability to manage competing priorities in a high-intensity environment are essential. | Title: Case Manager Department: Artemis House, Region 1 Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Northern Region of VA FLSA Status: Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination. How you will contribute: Provide crisis intervention and develop an individualized safety plan Assist victims in filing for protective orders and completing affidavits Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews) Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties Coordinate children’s services including education and daycare, programming and counseling Meet with assigned clients regularly and provide intensive case management and advocacy services Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice Completely and accurately report client information into identified program data systems Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery. Advocate for clients and complete referrals to meet client needs. Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff Assist with room turnover, client moves, and preparation for clients entering and exiting the program. Listen effectively, delivers effective written and oral communication. Maintain familiarity with agency and program emergency procedures Participate in staff meetings and trainings as directed by supervisor Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals Ensure compliance with all agency policies Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment Perform other duties deemed necessary to support the program and agency About You: Required: A bachelor's degree in social work/ human services/ related field or commensurate experience 1+ years of case management/ direct services Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgments Ability to complete tasks while navigating frequent interruptions Ability to deliver creative resources and solutions to unique challenges Strong organizational and time management skills Ability to work in a highly intense work environment Valid Driver’s License; 10-15% local travel required Willingness to work evenings and weekends when needed Foreign Language fluency in a language other than English (Spanish) Preferred: Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic) Experience with providing services to victims of domestic violence, mental health issues, and substance abuse Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.