Shelter House

Oversee program operations, supervise staff, ensure compliance, and coordinate services for clients in a residential and community setting. | Requires a bachelor's degree or equivalent experience, 3+ years of program and staff management, strong communication skills, and a valid driver's license. | Title: Assistant Director of Programs Department: Mondloch Reports to: Director FLSA Status: Exempt Salary: $64,000 to $69,000 About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Assistant Director of Programs provides support to ensure safe, efficient, and effective operation of Mondloch Place (20 bed efficiency unit building), Mondloch House (9-bed shelter), Diversion & Housing First programs (community housing units). Singles in this program can experience a variety of challenges ranging from mental health diagnoses, substance abuse, physical/developmental disabilities, limited income, and chronic or long-term homelessness. The Assistant Director is responsible for ensuring that best practices are implemented according to programming type. The position is also responsible for overseeing the case management team, managing client crises, tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections. Key Responsibilities Program Leadership & Oversight Lead the case management team using a trauma-informed, client-centered, and Housing First approach. Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services. Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations. Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures. Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys. Staff Supervision & Development Supervise and support a team of case managers and the intake and diversion coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations. Provide guidance in complex case management, crisis intervention, and service coordination. Identify training needs and coordinate access Develop and facilitate in-service training and professional development opportunities for team members. Promote a collaborative and professional team environment that fosters self-directed learning and staff growth. Service Coordination & Client Support Oversee unit inspection process. Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc. Oversee maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed. Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly. Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors. Calculate, collect and manage the rental payments. Service Coordination & Client Support Oversee client intake process and ensure proper documentation of intake file standard. Ensure thorough and accurate client documentation. Review client files to ensure documentation integrity. Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery. Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner. Data Management & Compliance Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation. Verify data accuracy for internal and external reporting requirements. Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report ready. Operational & Administrative Support Review and approve staff timecards, schedules, and leave requests. Participate in the on-call rotation and serve as a crisis response backup for service delivery staff. Ensure all available funding is tracked, spent appropriately, and supported by required documentation. Attend community meetings, represent the agency in workgroups, and maintain collaborative relationships with external partners. Foster a positive, mission-driven culture that promotes innovation, learning, and shared leadership. About You: Required: A bachelor's degree in human services/related field or commensurate experience 3+ years of program and staff management experience Strong public speaking and communication skills Strong written communication skills Ability to prioritize competing responsibilities and make sound judgements Valid Driver’s License Willingness to work evenings and weekends when needed Preferred: A master’s degree in human services/related field Experience leading/ supporting programs serving homeless families Experience leading/ managing in a residential environment Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunities to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

Support shelter program operations, supervise staff, ensure compliance, and collaborate on program development. | Requires 3+ years in homeless services or emergency shelter, supervisory experience, and relevant education or equivalent experience. | Level: Assistant Director Department: The Kennedy Shelter Reports to: Program Director, Kennedy Shelter Salary Range: $64,000–$69,000 Location: Alexandria, VA FLSA Status: Exempt About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government agencies, private partners, and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team impacted the lives of nearly 2,000 individuals, half of whom were children. Our culture is grounded in our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). About the Role The Assistant Director of Programs (ADP) supports the day-to-day programmatic operations of the Eleanor Kennedy Shelter, an emergency shelter serving adults experiencing homelessness in Alexandria, VA. The ADP provides leadership and oversight to direct service staff, ensures high-quality, trauma-informed service delivery, and supports the safe and effective operation of the shelter. The ADP directly supervises case management and program staff and works closely with the Program Director of the Kennedy Shelter to ensure consistent, client-centered services, regulatory compliance, and continuous program improvement. The ADP may carry a limited caseload as needed and serves as a key on-call and leadership presence for the shelter. How You Will ContributeProgram & Staff Leadership Supervise and support direct service staff, including case managers and program staff, using a trauma-informed and housing-focused approach Provide leadership, coaching, and professional development through regular one-on-one meetings, performance evaluations, and team meetings Support staff in managing complex client situations and crisis interventions Assist with staff scheduling, coverage planning, and on-call support as needed Service Delivery & Client Support Oversee case management services focused on housing stabilization, resource connection, and individualized service planning Support intake, assessment, and service coordination for shelter participants as needed Meet with participants to address concerns related to shelter stay, safety, or service delivery Ensure services are delivered with dignity, respect, and cultural responsiveness Shelter Operations & Compliance Support the safe, efficient, and orderly operation of the shelter in collaboration with shelter leadership Ensure compliance with agency policies, contract requirements, and local/state regulations Monitor documentation, case files, and data entry to ensure accuracy and timeliness Collaborate with data and quality staff to support reporting and program outcomes Collaboration & Program Development Work collaboratively with internal departments and community partners to support participant needs and housing exits Assist the Program Director in identifying service gaps, program improvements, and new initiatives Support hiring, onboarding, and training of program staff Serve in an on-call capacity to support staff during emergencies or critical incidents Administrative Responsibilities Review and approve staff timesheets and leave requests Maintain accurate program documentation and reporting Proficiently operate a personal computer and Microsoft Office products (email, calendar, Word, Excel, Teams, etc.) Exemplify Shelter House’s iC.A.R.E. values in all interactions Perform other duties as assigned to support the shelter and agency About YouRequired Bachelor’s degree in human services, social work, or a related field, or equivalent experience At least 3 years of experience working in homeless services, emergency shelter, or related human services settings At least 3 years of supervisory or program leadership experience Strong communication, organizational, and problem-solving skills Ability to manage competing priorities and make sound, timely decisions Valid driver’s license Willingness to work evenings, weekends, and on-call shifts as required Preferred Master’s degree in Social Work or related field Experience working in adult emergency shelter or residential programs Experience supervising staff in a 24/7 or congregate care environment Familiarity with HMIS or comparable client data systems Physical Requirements Annual TB test required Ability to sit or stand for extended periods Ability to lift and carry items weighing 10–20 pounds

Supervise shelter operations, manage staff, ensure safety compliance, and coordinate emergency responses. | Requires a bachelor's degree and 3+ years of program or staff management experience, with strong communication skills. | Title: Assistant Director of Shelter Operations Department: Kennedy Emergency Shelter Salary: $63K-69K Reports to: Director FLSA Status: Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) Summary of Position: The Assistant Director of Shelter Operations supervises the Maintenance and Custodial Technician and the Residential Coordinators and Hypothermia Coordinators (full-time, part-time, on-call). The Assistant Director of Shelter Operations has both direct service and administrative responsibilities. The Assistant Director of Shelter Operation will hire, train and develop custodial and residential staff to ensure that program policies are enforced. They will manage some bill vendor contacts. Duties and Responsibilities: Through supervision of the Residential & Hypothermia Coordinators: Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues Assist with hiring and oversight of the hypothermia coordinators during the winter months Through supervision of the Maintenance and Custodial Technician: Assist with oversight of facilities maintenance and report repair needs Maintain current knowledge of emergency procedures and facilitate in conducting monthly fire drills Oversee the management of contracted cleaning agency Prepare check requests for any pertinent bills and invoices that relate to operations and the building. General Responsibilities: Prepare schedule as well as approve timesheets. Oversee room inspections. Facilitate regularly scheduled one on one meetings with all direct reports Participate in the interviewing of maintenance and residential staff. Oversee training of all direct reports and manage performance appraisals and documentation. Complete and review documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, incident reports, etc. Ensure compliance with all agency policies, county building safety and inspection requirements (to include but not limited to fire marshal and health department building requirements and inspections) Maintain compliance with TB testing per agency protocol Proficiently utilize Microsoft Suite of Applications (email, calendar, drive, docs, etc) as a part of the day to day work requirements Cover shifts on short notice if no other coverage options are secured. Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather, highway congestion, etc) Provide excellent customer service to families served and adhere to Shelter House’s Core Values when dealing with issues and concerns. Exemplify the Shelter House core values; Inclusion, Collaboration, Accountability, Respect and Empowerment Other duties as assigned Qualifications: Required: A bachelor's degree in human services and/or operation business management or equivalent degree and/or commensurate experience 3+ years of program and/or staff management Strong public speaking and communication skills Strong written communication skills Ability to prioritize competing priorities and make sound judgments Valid Driver’s License Willingness to work occasional evenings and weekends Preferred: Experience leading/ supporting programs serving homeless families Experience leading/managing in a residential environment Ability to speak a second language at a proficient level Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds

Manage housing operations, conduct inspections, coordinate repairs, and supervise case management staff. | Requires a bachelor's degree or equivalent experience, management experience, organizational skills, and knowledge of housing programs. | About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. About the Role: The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs, while supervising the supportive housing case management team. Good organizational skills and attention to detail are necessary. The position is responsible for all Supportive Housing operations including tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections). The Supportive Housing Program Manager maintains regular communication with property management, landlords, and OPEH (in reference to Kate’s Place) in regard to routine maintenance, emergency maintenance situations, unit repairs, and other unit needs. The Supportive Housing Program Manager also ensures regular maintenance functions such as changing filters, lightbulbs, screens, and smoke detectors is completed consistently on schedule. Duties and Responsibilities: Ensure Compliance in all Supportive Housing Operations for all units: 60% Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units (with all contracted providers) and Kate’s Place units with HOME requirements and standards also considered Complete annual inspections of Shelter House HOME and HUD funded units and maintain certification to complete them following HUD standards. Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc. Report RISE and Kate’s maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed. Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly. Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors. Ensure units are turned over in the required timeframe (30 days for HUD units). Follow up with case managers on items that failed during inspections to address behavioral issues and facilitate resolutions using trauma informed and de-escalation approaches. Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits as well as HOME Policy income and rent limits. Calculate the rental payments if necessary, according to HUD standards for each program participant and track the receipt of payments. Notify case managers and clients of compliance issues. Collect rent payments. Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy. Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed. Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques. Establish ongoing relationships with clients and vendors for unit repairs and maintenance Maintain documentation of training, housing contacts, client contacts, and other pertinent information in accordance with agency and best standard of practice. Supervise Supportive Housing Case Managers: 40% Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings; Ensure staff’s calendar is accurate and up to date, and review and sign off on staff timesheets and leave requests Meet Case Managers for weekly Supervision Provide Training and support for Crisis interventions, de-escalations using trauma informed approach, Review documentation completed by Case Management staff to ensure it is in accordance with agency best practices Conduct quarterly file audits for both housing and client service files Review grievances and provide support around problem solving and resolution using Trauma approach Participate in and facilitate staff meeting and staff trainings as directed by supervisor Serve in an on-call capacity as needed for emergency situations Proficiently utilize Microsoft Suite applications (email, calendar, drive, documents, etc) as a part of day-to-day work requirements Safely utilize Shelter House owned vehicles to drive clients to various locations. Ensure compliance with all agency policies. Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. Other duties as assigned About You: Required: A bachelor's degree in social work/ human services/ related field or commensurate experience 1+ years of management experience Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgements Ability to complete tasks while navigating frequent interruptions Ability to deliver creative, resources solutions to unique challenges Strong organizational and time management skills; Detail-oriented Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments Willingness to work rotating schedule to include evenings and weekends when needed Preferred: Knowledge of real estate, property management, and landlord tenant law HQS inspection certification Three years’ experience in property management or subsidized housing program administration. Knowledge of Housing programs in Fairfax County Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities Experience with Microsoft Applications Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

The Case Manager supports households fleeing domestic violence and provides crisis intervention and safety planning. They are responsible for assessing client needs, connecting them to services, and advocating for comprehensive support. | A bachelor's degree in social work or a related field is required, along with at least one year of case management experience. Strong communication skills and the ability to manage competing priorities in a high-intensity environment are essential. | Title: Case Manager Department: Artemis House, Region 1 Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Northern Region of VA FLSA Status: Exempt About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) About the Role: The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination. How you will contribute: Provide crisis intervention and develop an individualized safety plan Assist victims in filing for protective orders and completing affidavits Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews) Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties Coordinate children’s services including education and daycare, programming and counseling Meet with assigned clients regularly and provide intensive case management and advocacy services Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice Completely and accurately report client information into identified program data systems Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery. Advocate for clients and complete referrals to meet client needs. Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff Assist with room turnover, client moves, and preparation for clients entering and exiting the program. Listen effectively, delivers effective written and oral communication. Maintain familiarity with agency and program emergency procedures Participate in staff meetings and trainings as directed by supervisor Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals Ensure compliance with all agency policies Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment Perform other duties deemed necessary to support the program and agency About You: Required: A bachelor's degree in social work/ human services/ related field or commensurate experience 1+ years of case management/ direct services Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgments Ability to complete tasks while navigating frequent interruptions Ability to deliver creative resources and solutions to unique challenges Strong organizational and time management skills Ability to work in a highly intense work environment Valid Driver’s License; 10-15% local travel required Willingness to work evenings and weekends when needed Foreign Language fluency in a language other than English (Spanish) Preferred: Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic) Experience with providing services to victims of domestic violence, mental health issues, and substance abuse Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits: Medical, Dental & Vision Insurance 401K contributions with a 4% employer match 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off Two Semi-Annual Team Building Events Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.