Sharecare

Lead and optimize customer service operations, develop strategies, and manage teams to ensure excellent customer experience. | Extensive management experience in customer service, strong leadership skills, and familiarity with contact center technologies. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Director of Customer Service leads the strategy, development, and execution of customer service operations for Sharecare Health Data Services. This role ensures an exceptional service experience for internal and external customers through deep subject-matter expertise in call center operations, ROI/Audit retrieval workflows, and customer engagement best practices. Essential Functions: Operational Leadership Oversee, develop, and maintain call center operations, including staffing, policies, procedures, and reporting. Monitor key performance indicators (KPIs) and business metrics to measure and continuously improve service effectiveness. Ensure customer issues are resolved promptly and thoroughly, with an emphasis on long-term solutions and service recovery. Maintain advanced working knowledge of phone systems, contact center platforms, IVRs, and digital engagement tools. Align service delivery with organizational goals using industry best practices to maximize customer experience. People Leadership Develop and implement colleague engagement strategies to increase retention, performance, and satisfaction. Provide coaching, mentoring, and development for customer service leaders and team members. Build strong cross-functional relationships to support business goals. Strategic & Cross-Functional Support Act as a trusted advisor to Operations, Sales, and Client Success teams. Manage relationships with third-party service providers and vendors. Develop and implement customer service programs that support customers of varying sizes. Design and implement strategies that enhance customer support quality, efficiency, and productivity. Lead adoption of technologies and tools that elevate the customer’s experience. Serve as subject matter expert for telephony, live chat, digital support, and service processes. Manage and achieve project implementation targets and customer success outcomes. Develop and maintain Standard Operating Procedures (SOPs) and ensure adherence. Oversee responses to consumer-initiated complaints (e.g., BBB, escalated social media). Ensure compliance with regulatory requirements. Participate in Operations Meetings, Business Reviews, and strategic or ad hoc meetings. Perform other duties as assigned. Financial & Performance Management Contribute to development of departmental budgets aligned to growth goals. Develop staff incentive programs aligned to departmental objectives. Ensure timely reporting and reconciliation of expenses. Additional responsibilities may vary depending on need. Specific Skills/ Attributes: Positive attitude Demonstrates time management skills Team player Flexible Qualifications: Ability to thrive in a fast-paced, multitasking, team-oriented environment. Excellence in customer service communication, including negotiation and telephone skills. Strong analytical and problem-solving skills. High proficiency in Microsoft Office (Word, Excel). Strong presentation skills for webinars and live audiences. Minimum of 10 years of management and supervisory experience. Ability to manage confidential information with professionalism. Experience in medical settings preferred. Call center leadership experience preferred. Microsoft Dynamics or Great Plains experience a plus. Bachelor’s degree preferred. HIPAA/Compliance: Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes Comply with all regulations regarding corporate integrity and security obligations Report unethical, fraudulent or unlawful behavior or activity Maintain current and yearly HIPAA certification Maintain Certified Release of Information Specialist (CRIS) certification Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Support HR operations and colleague experience initiatives for a large business unit, including administrative tasks and project coordination. | Bachelor's degree in HR or related field, 1-2 years of HR/support experience, proficiency in MS Office, and strong communication skills. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Senior HR Coordinator provides foundational support to Sharecare’s HR and Colleague Experience functions and plays a key role in shaping the day-to-day experience of our colleagues. Approximately 50% of this role is dedicated to supporting one of Sharecare’s largest business units—a primarily non-exempt population with unique operational needs. The remaining 50% focuses on administrative and HR operational responsibilities, including coordination of internal FMLA processes, meeting support, documentation, and intranet updates. The ideal candidate is detail-oriented, highly organized, approachable, and skilled at balancing recurring tasks with ad-hoc needs in a dynamic environment. This individual demonstrates strong customer service instincts and a passion for supporting colleagues across all levels. Essential Job Functions: Business Unit Support (50%) • Serve as a direct support resource for one of Sharecare’s largest non-exempt business units, responding to HR-related questions, scheduling needs, and general inquiries. • Partner with HR Business Partners to triage requests, support issue resolution, and maintain clear communication channels with colleagues and leaders. • Assist with engagement-related activities and initiatives designed to support connection, recognition, and day-to-day colleague experience for the non-exempt population. • Help maintain unit-specific documentation, tools, and resources that support a consistent and meaningful colleague experience. HR Operations & Administrative Responsibilities (50%) • Support the internal administration of FMLA and leave-related processes, including documentation tracking, communication, and ensuring a smooth colleague experience. • Coordinate meeting scheduling, prepare agendas, organize materials, and provide administrative support for HR and Colleague Experience initiatives. • Assist with recognition and life-event gifting by selecting, ordering, and tracking items for colleagues’ personal milestones and celebrations. • Update and maintain HR pages on the company intranet, ensuring information is accurate, up to date, and user-friendly. • Maintain accurate records and documentation in accordance with HR standards and confidentiality requirements. • Support junior-level project management activities, including developing task lists, tracking progress, coordinating stakeholders, and monitoring project milestones. • Provide general administrative and operational support to the broader Colleague Experience and HR teams as needed. Specific Skills/ Attributes: • Customer Focus: Demonstrates a warm, responsive, and solutions-oriented approach when supporting colleagues across all levels. • Communication: Communicates clearly and professionally, both verbally and in writing; adapts style for different audiences. • Organization & Time Management: Manages multiple priorities, deadlines, and requests in a dynamic and fast-paced environment. • Attention to Detail: Ensures accuracy in documentation, processes, and communication; maintains confidentiality. • Collaboration: Builds strong relationships with HR Business Partners, leaders, and colleagues; works effectively across teams. • Problem Solving: Anticipates needs, identifies issues early, and helps develop practical, thoughtful solutions. • Adaptability: Shows flexibility and composure while working with varied tasks, shifting priorities, and high-volume workloads. • Initiative: Demonstrates proactive follow-through, resourcefulness, and willingness to learn new systems and responsibilities. Qualifications: • Bachelor’s degree in Human Resources, Business, Communications, or a related field preferred; equivalent combination of education and experience considered. • 1–2 years of HR, people operations, or administrative support experience preferred. • Strong organizational skills with the ability to manage multiple tasks, deadlines, and competing priorities. • Excellent written and verbal communication skills, with an emphasis on clarity, warmth, and professionalism. • Demonstrated ability to handle confidential information with discretion and integrity. • Proficiency in Microsoft Office (Word, Excel, Outlook); experience with HRIS platforms and intranet content management tools a plus. • Customer-service mindset with the ability to support colleagues across all levels of the organization. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Processing release of information requests for medical records with accuracy and confidentiality. | High school diploma required; experience in medical records or similar setting preferred; strong computer skills; ability to multi-task and maintain confidentiality. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Manage client data workflows, ensure data quality, and support reporting and operational needs. | Requires experience in data management, SQL, Excel, and strong communication skills, with a preference for a bachelor's degree. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Payor Data Analyst ensure consistent and effective management of client data within existing Sharecare processes, works to drive data quality and follows governance for Audit Data analytics, responsible for the management and quality control of datasets in preparation for production and reporting usage. Serves as a SME on client level data, data submission and ingestion processes and other assigned data heavy processes. Essential Job Functions: • Act as the Day-to-Day processor of incoming client data. • Operate as the point of escalation for clients and team members • Runs reports for internal and/or external clients. Provide data elements for key reports to leaders. • Assist with data collection, entry, processing, and delivery to systems. • Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity • Proposes solutions to ensure business continuity. • Provide operational support specific to client data to payor engagement managers. • Ensure mastery understanding of all internal and external data and reporting • Prepare, proof, and edit documents and spreadsheets • Other duties as assigned Qualifications: • Knowledge of programming languages like Structured Query Language (SQL) • Proficiency in Microsoft Excel for data set analyzing. • Presentation skills • Bachelors’ degree preferred • Strong Conscious Leadership skills • Effective problem-solving skills • Excellent verbal and written skills necessary for communication with clients, providers, and internal partners • Ability to work independently and collaboratively as a team member • Ability to travel within the United States as needed Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Manage and ensure the quality of client data, support data collection and reporting, and liaise with data teams to improve data fidelity. | Proficiency in data management, understanding of data submission processes, and strong communication skills; familiarity with SQL and Excel for data analysis. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: The Payor Data Analyst ensure consistent and effective management of client data within existing Sharecare processes, works to drive data quality and follows governance for Audit Data analytics, responsible for the management and quality control of datasets in preparation for production and reporting usage. Serves as a SME on client level data, data submission and ingestion processes and other assigned data heavy processes. Essential Job Functions: Act as the Day-to-Day processor of incoming client data. Operate as the point of escalation for clients and team members Runs reports for internal and/or external clients. Provide data elements for key reports to leaders. Assist with data collection, entry, processing, and delivery to systems. Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity Proposes solutions to ensure business continuity. Provide operational support specific to client data to payor engagement managers. Ensure mastery understanding of all internal and external data and reporting Prepare, proof, and edit documents and spreadsheets Other duties as assigned Qualifications: Knowledge of programming languages like Structured Query Language (SQL) Proficiency in Microsoft Excel for data set analyzing. Presentation skills Bachelors’ degree preferred Strong Conscious Leadership skills Effective problem-solving skills Excellent verbal and written skills necessary for communication with clients, providers, and internal partners Ability to work independently and collaboratively as a team member Ability to travel within the United States as needed Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Accurately inputting and managing patient data across multiple systems while ensuring compliance with HIPAA and maintaining data integrity. | Proficiency in Microsoft Office, strong organizational skills, ability to manage time effectively, and a willingness to learn new programs. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: Data Entry Specialist is responsible for accurately inputting patient information into Sharecare’s internal systems and client Electronic Medical Record (EMR) platforms. This role requires keen attention to detail, efficient data management, and strict adherence to HIPAA compliance standards, supporting the Release of Information (ROI) process. The ideal candidate thrives in a fast-paced, collaborative environment, demonstrating a strong commitment to accuracy, productivity, and the protection of sensitive patient data. Essential Functions: Accurately enter and update patient data in internal and client-facing systems Access and navigate multiple EMR platforms to retrieve, validate, and process patient health information (PHI) Ensure data accuracy and consistency while meeting productivity benchmarks Maintain strict confidentiality and comply with HIPAA and company privacy policies Collaborate with team members to support process improvements and service quality Provide courteous, timely, and professional communication with internal and external stakeholders as needed Qualifications: Proficiency in Microsoft Office applications Strong organizational and multitasking skills essential Demonstrated ability to manage time effectively and meet task deadlines Willingness to learn programs and processes quickly Strong documentation, communication, and customer service skills Self-motivated, dependable, and able to work independently or as part of a team Proven ability to maintain productivity, utilization and quality performance standards Physical Requirements: Ability to sit or stand for extended periods of time Physical capacity to lift and carry 25 lbs. Manual dexterity is sufficient for long periods of typing, writing, and handling documents Visual acuity to read documents and use a computer monitor Clear speaking and hearing ability for communication Adequate hand-eye coordination and sensory abilities for job-related tasks. Information Governance Accountabilities: Understand the organization’s information governance program & individual role responsibilities Participate in required education and compliance training. HIPAA/Compliance: Maintain the confidentiality of patient and client information Comply with HIPAA standards and all relevant corporate integrity and security obligations. Report unethical, fraudulent, or illegal behavior Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The specialist will lead and evolve colleague engagement and development initiatives, implementing programs that foster a positive workplace culture. They will analyze engagement data to identify trends and collaborate with stakeholders to align offerings with organizational goals. | A bachelor's degree is required, preferably in communications, human resources, or related fields, along with 2-4 years of experience in engagement or HR functions. Proficiency in Microsoft Office and experience in program design and internal communications are also necessary. | Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. Job Summary: We are seeking a proactive and innovative professional to lead and evolve colleague engagement and development initiatives. This role is responsible for implementing, and continuously improving programs that foster a positive workplace culture, enhance colleague experience, and support professional growth. The ideal candidate will be passionate about engagement strategies and able to collaborate across teams to deliver impactful solutions. Essential Job Functions: Own and enhance engagement programs that promote connection, recognition, and inclusion across the organization. In collaboration with their leader and other business units, design and implement colleague development initiatives, leveraging best practices in learning and engagement to support career growth. Analyze engagement data and feedback to identify trends, measure program effectiveness, and recommend improvements. Collaborate with internal stakeholders to align engagement and development offerings with organizational goals and culture. Develop and deliver communications that inspire participation and reinforce company values. Plan and execute events and experiences that strengthen community and engagement. Serve as a subject matter expert on engagement strategies, providing guidance and recommendations to leaders and teams. Specific Skills/ Attributes: Strong organizational skills with the ability to drive initiatives from concept to execution. Excellent communication and storytelling abilities to engage diverse audiences. Creative thinker with a passion for building meaningful colleague experiences. Data-driven mindset with the ability to interpret metrics and apply insights. Collaborative and influential, able to work cross-functionally and build strong relationships. Qualifications: Bachelor’s degree required; preferred fields include communications, human resources, organizational development, or related areas. 2–4 years of experience in engagement, learning and development, or related HR functions. Proficiency in Microsoft Office and familiarity with engagement platforms or LMS systems. Experience in program design, event planning, and internal communications. Strong writing, editing, and presentation skills. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Manage and ensure quality control of client data, run reports, support payor engagement managers, and serve as SME on client data processes. | Bachelor's degree preferred, proficiency in SQL and Excel, strong communication and problem-solving skills, ability to work independently and collaboratively. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Payor Data Analyst ensure consistent and effective management of client data within existing Sharecare processes, works to drive data quality and follows governance for Audit Data analytics, responsible for the management and quality control of datasets in preparation for production and reporting usage. Serves as a SME on client level data, data submission and ingestion processes and other assigned data heavy processes. Essential Job Functions: • Act as the Day-to-Day processor of incoming client data. • Operate as the point of escalation for clients and team members • Runs reports for internal and/or external clients. Provide data elements for key reports to leaders. • Assist with data collection, entry, processing, and delivery to systems. • Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity • Proposes solutions to ensure business continuity. • Provide operational support specific to client data to payor engagement managers. • Ensure mastery understanding of all internal and external data and reporting • Prepare, proof, and edit documents and spreadsheets • Other duties as assigned Qualifications: • Knowledge of programming languages like Structured Query Language (SQL) • Proficiency in Microsoft Excel for data set analyzing. • Presentation skills • Bachelors’ degree preferred • Strong Conscious Leadership skills • Effective problem-solving skills • Excellent verbal and written skills necessary for communication with clients, providers, and internal partners • Ability to work independently and collaboratively as a team member • Ability to travel within the United States as needed Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The VBC Performance Specialist serves as the primary consultant for healthcare clients, ensuring compliance with reporting requirements and performance outcomes. This role involves analyzing quality data, providing strategic guidance, and collaborating with cross-functional teams to optimize client performance in value-based care programs. | Candidates must have a bachelor's degree in healthcare or a related field and 2-4 years of experience in healthcare quality reporting. Strong communication skills, client-facing abilities, and proficiency in computer applications are essential for success in this role. | Job Description: Job Summary: Serves as the primary consultant for assigned healthcare clients, overseeing both client relationships and performance outcomes. This role is responsible for ensuring accurate, timely, and compliant reporting across multiple quality payment programs, including the Merit-based Incentive Payment System (MIPS) and other payer contracts. Functions as a subject matter expert and consultant in value-based care programs, guiding clients through complex requirements and advising on strategies to achieve optimal results. Essential Job Functions: Act as the primary consultant and account lead for assigned clients/practices, ensuring compliance with mandated reporting requirements and submission timelines. Collaborate closely with cross functional teams – including other account managers, sales, IT, development, business analyst, and systems integration – to align client strategies, ensure seamless execution, and drive performance outcomes. Ensure adherence to Qualified Clinical Data Registry (QCDR) guidelines, maintaining full compliance with all regulatory requirements. Analyze baseline quality data, identify performance gaps, and recommend improvement strategies to optimize reporting outcomes. Lead regular virtual client meetings to review data, address questions, and provide strategic guidance for performance improvement. Interpret CMS regulations, MIPS specifications, and program updates; communicate changes clearly to clients and internal stakeholders. Provide training and guidance to clients on reporting requirements, program updates, and use of technology/software for data collection and submissions. Collaborate with IT team to prepare, validate, and submit data using authorized submission protocols. Promote continuous improvement by delivering insights, tools, and recommendations that strengthen client compliance and reporting performance. Support clients in leveraging their Electronic Medical Records (EMR) systems to optimize Promoting Interoperability performance. Provide guidance, best practices, and practical tips to improve efficiency. Conduct random chart audits and generate reports within client EMRs to validate data accuracy and compliance. Assist with interpreting final adjudications and detailed feedback, from quality payment program regulatory agencies, to be shared with all stakeholders in the facility or clinic. Qualifications: Bachelor’s degree in healthcare or related field (required) 2–4 years of experience in healthcare quality reporting or a related field Strong communication skills (both verbal and written) Excellent client facing skills and commitment to providing the highest level of customer satisfaction Experience planning, facilitating, and leading group meetings Ability to work independently as a self-starter while managing multiple clients Effective problem solving skills and critical thinking skills Ability to handle confidential materials and information in a professional manner Excellent computer skills and proficient in Excel, Word, Outlook Physical Requirements: Ability to sit or stand for long periods of time Physical ability to lift and carry 25 lbs. of materials Manual dexterity and strength sufficient to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items. Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor Speaking and hearing ability sufficient to effectively communicate. Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks Working Conditions: The work environments involve everyday risks or discomforts which will require normal safety precautions typical of an office/clinical setting. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Review and process medical record requests accurately and timely while maintaining compliance with HIPAA and internal policies. | At least 2 years medical records or related experience, HIPAA training, proficiency with Microsoft Office, typing speed of 40 WPM, and ability to work independently in a fast-paced environment. | Description: • Review Requests for Records and the documents sent in response to the request. • Data Entry of Essential information for release. • Evaluate requests utilizing established quality control workflows. • Communicate with partnering departments to answer questions and resolve issues with requests. • Research and resolve workflow and record issues quickly to ensure timely delivery. • Identify and escalate critical and important issues to leads, managers, or directors in a timely manner. • Maintain queue turnaround time of one business day. • Meet established individual production and quality goals. • Support other queues, primarily in Central Operations, as shifting needs of the business require. • Support training of other colleagues as needed. • Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations. Requirements: • Minimum of 2 years' experience in medical records or related experience preferred. • Basic computer literacy and previous experience with Microsoft tools such as Outlook, Word, and Excel. • Previous training in HIPAA laws and regulations. • Minimum typing speed of 40 words per minute. • Required to pass an industry related course and exam within six months of hire. • Ability to work in a fast-paced, production-oriented environment. • Ability to work well in a small team environment, work independently and be productive with little supervision. • High level of reliability, productivity, and professionalism. • Excellent communication skills with a professional and respectful manner. • Superior attention to detail skills. Benefits:

Provide telephonic disease management support to patients by educating, assessing, and motivating behavior change to improve health outcomes. | Current RN multi-state compact license, minimum 3 years clinical nursing experience, strong communication skills, and ability to work remotely with HIPAA compliance. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com . Job Summary: The Disease Management Nurse has the responsibility for supporting the goals and objectives of the Disease Management program by providing high quality telephonic and omni - channel support in an appropriate, efficient and cost-effective manner while ensuring high quality care. The Disease Management Nurse works with participating members to become empowered and active participants in their own healthcare management for their chronic condition. By providing health education and resources, reviewing the provider’s plan of care with the member to ensure understanding and adoption, and utilizing motivation interviewing and behavior change techniques, the nurse helps to drive cost effective and appropriate resource utilization and desired clinical outcomes. The Disease Management Nurse is also responsible during their interactions with participants for identification of those who are at risk for increasing acuity, and for educating the participant about that risk and if necessary and with the participants permission contacting their Primary Care Provider according to the disease management program intervention guidelines. A Disease Management Nurse is supervised by an Operations Manager (OM). All Sharecare clinicians are required to participate in the orientation and to take the pre and post tests to review competency during orientation. Yearly competency tests are required for all Sharecare clinicians. Start Date: Monday, September 29, 2025 Training: 8am – 4:30pm CT. _Due to the structured training schedule, new hires are unable to miss any days for the first 60 days of employment (9/29/2025 -11/29/2025). Unfortunately we are unable to make any exceptions._ Available Shifts: + Monday-Friday: 9am - 5:30pm CT and every 4th Saturday from 8am-4:30pmCT + Monday-Friday: 11am-7:30pm CT and every 4th Saturday from 8am-4:30pmCT + Monday-Friday:11:30am-8pm CT and every 4th Saturday from 8am-4:30pm CT _*A compact nursing license is required for this position_ Essential Job Functions: Achievement of Clinical Objectives + Reviews status of participant’s preventive health exams as defined by the disease-specific Standards of Care guidelines to close any existing gaps in care. + Contacts participant by telephonic dialer system per Disease Management program design and call cadence for education, assessment, intervention, and behavioral goal setting. + Identifies educational needs of participant and facilitate educational opportunities (i.e., education materials; refer to employer or health plan specific vendors or other Sharecare programs as appropriate). + Reviews participant’s functional status, formal and informal family support system, determining participant’s desired outcome of care and needs for participant education. + Develops in collaboration with participant a care plan addressing their total healthcare needs.. + Identifies participant barriers to accessing health care services and advises them of existing benefits and local resources available to help the participant to remove system barriers. + Makes referrals to dietician or coach colleagues to ensure continuity of care for participant. + Accepts warm transfer calls from non-RN colleagues for assessment and/or additional discussion with participant when necessary. Specific Skills/ Attributes: + Advanced active listening skills. + Prior experience and proficiency with motivational interviewing and behavior change preferred. + Ability to thrive in a telephonic and omni-channel environment, while meeting quality and productivity metrics. + Ability to be self-directed, highly organized, and proactive. + Ability to proactively identify and assimilate quality improvement processes into practice. + Effective communication skills and ability to provide positive customer service to internal and external customers. + Proven success in influencing patient outcomes. Qualifications:** This position requires a responsive, committed individual who recognizes the impact of the health care delivery system on the clinical and financial outcomes of the member population and can identify and take action to facilitate system improvements. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Current Registered Nurse multi-state compact license in the state in which they reside and able to obtain additional state licensure; BSN preferred. + Minimum of 3 years recent experience in a clinical setting. + Basic knowledge of physiology and chronic disease appropriate for an RN. + Language Skills: Ability to communicate with members, other members of the team, physicians, and plan representatives. Effective oral and written communication skills. Ability to read, analyze, and interpret common scientific and technical journals. + Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret and organize data in an effective and useful manner; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. + Computer Skills: To perform this job successfully, an individual should have basic computer skills with the ability to learn and utilize new aspects of software as developed. Typing should be at a rate of 40 WPM minimum. + This position will be based in a home office which must satisfy all HIPAA requirements. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor. Remote About the Company: Sharecare

This position is responsible for processing all release of information requests in a timely and efficient manner while ensuring accuracy. The associate must safeguard the patient's right to privacy and ensure compliance with HIPAA regulations. | A High School Diploma (GED) is required along with a minimum of 2 years of experience in a medical records department. Strong computer skills, excellent organizational abilities, and proven customer satisfaction skills are essential. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

This position is responsible for processing all release of information requests in a timely and efficient manner while ensuring accuracy. The associate must safeguard patient privacy and ensure compliance with HIPAA regulations. | A high school diploma is required along with a minimum of 2 years of experience in a medical records department. Strong computer skills, excellent organizational abilities, and proven customer satisfaction skills are essential. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Handle inbound customer service inquiries via phone and email, provide accurate information, resolve issues, and maintain customer satisfaction. | High school diploma, prior customer service experience preferred, strong communication skills, computer proficiency, and ability to multitask in a team environment. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. *This is a remote position and can be located anywhere within the United States. Essential Job Functions: Identify, evaluate and prioritize caller needs, questions and concerns. Formulate plans of resolution and respond appropriately and efficiently. Maintain and restore customer satisfaction and partner with other teams as needed. Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. Proactively educate caller on program benefits. Meet or exceed established call center metrics, attendance standards and quality levels. Use computer tools to accurately process and document information. Develop rapport with callers and appropriately adjust communication style. Provide accurate information about Sharecare programs and services. Escalate issues internally and follow up on escalated issues. Qualifications: High School Diploma Prior experience in a customer service related field preferred Great communication skills Must be able to multi-task General working knowledge of Microsoft Word & Outlook Computer keyboard proficiency and internet navigation skills required Have the ability to work effectively with others in a team environment Ability to thrive in a fast-growing always changing environment Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The ROI Medical Records Specialist is responsible for processing release of information requests accurately and efficiently while ensuring compliance with HIPAA regulations. This role involves maintaining patient confidentiality and providing excellent customer service throughout the process. | Candidates must have a high school diploma and at least 2 years of experience in a medical records department. Strong computer skills, organizational abilities, and customer satisfaction skills are essential for this position. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Internet speed must be minimum of 5Mbps Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.