Sharecare

Ensure operational excellence and client delivery, manage client relationships, oversee operations implementation, and support administrative tasks. | Bachelor’s degree or equivalent experience, 5+ years in client services or operations, strong communication skills, healthcare industry knowledge, proficiency in MS Office, and ability to manage multiple tasks in a fast-paced environment. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com Job Summary: The Senior Client Operations Specialist plays a critical role within Sharecare’s centralized service team, ensuring exceptional operational support for both new and existing clients. This position is dedicated to strengthening client relationships, driving loyalty, and delivering a seamless experience by proactively managing inquiries, resolving issues, and supporting strategic initiatives. Acting as a trusted operational partner to the Client Relations Account Management team, the Sr. Specialist ensures that all service commitments are met or exceeded, contributing to client satisfaction and long-term retention. Essential Job Functions: Operational Excellence & Client Delivery - Ensure adherence to contractual obligations and deliver services that consistently exceed client expectations. Maintain accountability for operational performance across assigned accounts, ensuring timely and accurate execution of deliverables. Research and resolve client and member inquiries, providing root cause analysis and implementing corrective actions. Identify trends and proactively recommend process improvements to enhance client satisfaction. Escalate issues promptly and monitor resolution progress to ensure timely outcomes. Prepare and deliver client-specific reports, meeting materials, and operational documentation. Develop and deliver client-related training for front-line colleagues to ensure consistent service quality. Client Relationship Management - Serve as the primary operational liaison for account management teams, addressing day-to-day service needs and fostering strong partnerships. Communicate effectively through written and verbal channels, providing updates on operational performance, trends, and strategic opportunities. Represent operations in client-facing and/or external meetings as a Subject Matter Expert (SME), as needed. Promote organizational capabilities and identify potential upsell opportunities for account managers. Act as a mentor to client specialists on the team Assignment of complex client accounts requiring advanced expertise. Operations Implementation Oversight - Drive successful implementations and ongoing service delivery by managing timelines, mitigating risks, and maintaining scope control. Collaborate cross-functionally to align resources and ensure client requirements are met. Administrative & Other Duties - Perform administrative tasks including meeting coordination, note-taking, and distribution of minutes. Maintain accurate documentation of all client interactions using designated systems. Execute additional responsibilities as assigned to support organizational goals. Qualifications: Bachelor’s degree or equivalent combination of education and additional client service experience. Minimum 5+ years in an account management support role or operational client services function. Strong written, verbal and interpersonal communication skills. Knowledge of the healthcare, managed care and/or fitness industry. Proficiency using MS Office - Word, Excel, Visio, PowerPoint and Outlook. Experience working in cross-functional teams and collaborative environments. Specific Skills/ Attributes: Exceptional customer service and client relationship management skills. Proven ability to build and maintain strong Customer-facing relationships Strong organization and prioritization skills with the ability to manage multiple tasks. Strong verbal, written, and presentation skills. Process-oriented, strong troubleshooting and problem-solving capabilities. High attention to detail and accuracy. Ability to thrive in a dynamic, ever-changing, fast-paced, rapid cycle development environment. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The ROI Medical Records Specialist is responsible for processing release of information requests accurately and efficiently while ensuring compliance with HIPAA regulations. This includes retrieving and scanning medical records, validating requests, and providing excellent customer service. | Candidates must have a high school diploma and preferably two years of experience in a medical records department. Strong computer skills, organizational abilities, and customer satisfaction skills are essential. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The Quality Control Specialist is responsible for reviewing electronic medical records and ensuring compliance with HIPAA guidelines. This includes checking records for legal release and mentoring new employees. | Candidates must have a minimum of 6 months of experience in a medical record setting and are required to pass an industry-related course and exam within six months of hire. They must also maintain HIPAA certification and comply with privacy regulations. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Quality Control Specialist is responsible for reviewing electronic medical records and conducting quality control on each record to ensure we are within HIPAA (Heath Insurance Portability and Accountability) guidelines. This position requires a high attention to detail, while producing quality work at all times. Essential Job Functions: Ability to check electronic records for HIPAA compliance, compliance with request and authorization limits Ability to review a document and determine if we have the legal right to release medical records based on HIPAA rules and regulations Communicate questions/issues to Lead/Supervisor Work as a mentor to new employees Adhere to state and Federal Laws for Release of Information (ROI) Specific Skills/Attributes: High attention to detail Strong time management skills Ability to work in a fast-paced, production-oriented environment Ability to work well with others within a team environment High level of reliability and productivity Must be computer literate; able to use MS Outlook and other Windows-based programs Excellent communication skills Qualifications: Minimum of 6 months previous experience in a medical record setting Required to pass an industry related course and exam within six months of hire HIPAA/Compliance: Maintain privacy of all patient, employee, and volunteer information and access such information only on a need to know basis for business purposes. Comply with all regulations regarding corporate integrity and security obligations Report unethical, fraudulent, or unlawful behavior or activity Maintain current and yearly HIPAA certification. Information Governance Accountabilities: A high-level understanding of the organization’s information governance program and role-specific accountabilities A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided Participation in education as required for corporate compliance and role-specific functions and tasks Physical Requirements: Ability to sit or stand for long periods of time Physical ability to lift and carry 25 lbs. of materials Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items. Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor Speaking and hearing ability sufficient to effectively communicate. Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Process release of information requests accurately and timely while ensuring compliance with HIPAA and company policies. | High school diploma, 2-3 years ROI experience, knowledge of EMR platforms, strong communication and organizational skills, and ability to comply with HIPAA regulations. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information (ROI) requests in a timely and efficient manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals have access to medical records and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. Essential Functions: Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. Validates requests and authorizations for medical record releases based on company policy and legal guidelines. Performs quality checks on all work to assure accuracy, confidentiality, and correct billing of all released records. Maintains equipment in excellent working condition. Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. Maintains a clean, professional appearance and complies with dress code standards. Maintains up-to-date knowledge of applicable state laws and fee structures. Works within assigned scope and is flexible in accepting additional assignments or account coverage during backlogs. Complies with client site policies and procedures, including HIPAA, state and federal regulations, and labor laws. Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. Qualifications: High School Diploma or GED required Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' of external ROI experience required Advanced knowledge of multiple EMR platforms and ROI request types Strong documentation, communication, and customer service skills Proficiency in Microsoft Office applications Strong organizational and multitasking skills essential Willingness to learn programs and processes quickly Self-motivated, dependable, and able to work independently or as part of a team Proven ability to maintain productivity, utilization, and quality performance standards Strong interpersonal and problem-solving skills Shifts: Evening Shift: Saturday-Wednesday 3p-11:30p EST Night Shift 1: Monday-Friday 11p-7:30a EST Night Shift 2: Friday-Tuesday 11p-7:30a EST Physical Requirements: Ability to sit or stand for extended periods Physical capacity to lift and carry up to 25 lbs. Manual dexterity is sufficient for long periods of typing, writing, and handling documents Visual acuity to read documents and use a computer monitor Clear speaking and hearing ability for effective communication Adequate hand-eye coordination and sensory abilities for job-related tasks Information Governance Accountabilities: Understand the organization's information governance program and associated responsibilities Participate in compliance education and role-specific training HIPAA/ Compliance: Maintain the confidentiality of patient and client information Comply with HIPAA standards and all relevant corporate integrity and security obligations Report unethical, fraudulent, or unlawful behavior or activity Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Manage and ensure quality control of client data, run reports, support payor engagement managers, and serve as SME on client data processes. | Bachelor's degree preferred, proficiency in SQL and Excel, strong communication and problem-solving skills, ability to work independently and collaboratively. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Payor Data Analyst ensure consistent and effective management of client data within existing Sharecare processes, works to drive data quality and follows governance for Audit Data analytics, responsible for the management and quality control of datasets in preparation for production and reporting usage. Serves as a SME on client level data, data submission and ingestion processes and other assigned data heavy processes. Essential Job Functions: • Act as the Day-to-Day processor of incoming client data. • Operate as the point of escalation for clients and team members • Runs reports for internal and/or external clients. Provide data elements for key reports to leaders. • Assist with data collection, entry, processing, and delivery to systems. • Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity • Proposes solutions to ensure business continuity. • Provide operational support specific to client data to payor engagement managers. • Ensure mastery understanding of all internal and external data and reporting • Prepare, proof, and edit documents and spreadsheets • Other duties as assigned Qualifications: • Knowledge of programming languages like Structured Query Language (SQL) • Proficiency in Microsoft Excel for data set analyzing. • Presentation skills • Bachelors’ degree preferred • Strong Conscious Leadership skills • Effective problem-solving skills • Excellent verbal and written skills necessary for communication with clients, providers, and internal partners • Ability to work independently and collaboratively as a team member • Ability to travel within the United States as needed Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The VBC Performance Specialist serves as the primary consultant for healthcare clients, ensuring compliance with reporting requirements and performance outcomes. This role involves analyzing quality data, providing strategic guidance, and collaborating with cross-functional teams to optimize client performance in value-based care programs. | Candidates must have a bachelor's degree in healthcare or a related field and 2-4 years of experience in healthcare quality reporting. Strong communication skills, client-facing abilities, and proficiency in computer applications are essential for success in this role. | Job Description: Job Summary: Serves as the primary consultant for assigned healthcare clients, overseeing both client relationships and performance outcomes. This role is responsible for ensuring accurate, timely, and compliant reporting across multiple quality payment programs, including the Merit-based Incentive Payment System (MIPS) and other payer contracts. Functions as a subject matter expert and consultant in value-based care programs, guiding clients through complex requirements and advising on strategies to achieve optimal results. Essential Job Functions: Act as the primary consultant and account lead for assigned clients/practices, ensuring compliance with mandated reporting requirements and submission timelines. Collaborate closely with cross functional teams – including other account managers, sales, IT, development, business analyst, and systems integration – to align client strategies, ensure seamless execution, and drive performance outcomes. Ensure adherence to Qualified Clinical Data Registry (QCDR) guidelines, maintaining full compliance with all regulatory requirements. Analyze baseline quality data, identify performance gaps, and recommend improvement strategies to optimize reporting outcomes. Lead regular virtual client meetings to review data, address questions, and provide strategic guidance for performance improvement. Interpret CMS regulations, MIPS specifications, and program updates; communicate changes clearly to clients and internal stakeholders. Provide training and guidance to clients on reporting requirements, program updates, and use of technology/software for data collection and submissions. Collaborate with IT team to prepare, validate, and submit data using authorized submission protocols. Promote continuous improvement by delivering insights, tools, and recommendations that strengthen client compliance and reporting performance. Support clients in leveraging their Electronic Medical Records (EMR) systems to optimize Promoting Interoperability performance. Provide guidance, best practices, and practical tips to improve efficiency. Conduct random chart audits and generate reports within client EMRs to validate data accuracy and compliance. Assist with interpreting final adjudications and detailed feedback, from quality payment program regulatory agencies, to be shared with all stakeholders in the facility or clinic. Qualifications: Bachelor’s degree in healthcare or related field (required) 2–4 years of experience in healthcare quality reporting or a related field Strong communication skills (both verbal and written) Excellent client facing skills and commitment to providing the highest level of customer satisfaction Experience planning, facilitating, and leading group meetings Ability to work independently as a self-starter while managing multiple clients Effective problem solving skills and critical thinking skills Ability to handle confidential materials and information in a professional manner Excellent computer skills and proficient in Excel, Word, Outlook Physical Requirements: Ability to sit or stand for long periods of time Physical ability to lift and carry 25 lbs. of materials Manual dexterity and strength sufficient to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items. Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor Speaking and hearing ability sufficient to effectively communicate. Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks Working Conditions: The work environments involve everyday risks or discomforts which will require normal safety precautions typical of an office/clinical setting. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Review and process medical record requests accurately and timely while maintaining compliance with HIPAA and internal policies. | At least 2 years medical records or related experience, HIPAA training, proficiency with Microsoft Office, typing speed of 40 WPM, and ability to work independently in a fast-paced environment. | Description: • Review Requests for Records and the documents sent in response to the request. • Data Entry of Essential information for release. • Evaluate requests utilizing established quality control workflows. • Communicate with partnering departments to answer questions and resolve issues with requests. • Research and resolve workflow and record issues quickly to ensure timely delivery. • Identify and escalate critical and important issues to leads, managers, or directors in a timely manner. • Maintain queue turnaround time of one business day. • Meet established individual production and quality goals. • Support other queues, primarily in Central Operations, as shifting needs of the business require. • Support training of other colleagues as needed. • Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations. Requirements: • Minimum of 2 years' experience in medical records or related experience preferred. • Basic computer literacy and previous experience with Microsoft tools such as Outlook, Word, and Excel. • Previous training in HIPAA laws and regulations. • Minimum typing speed of 40 words per minute. • Required to pass an industry related course and exam within six months of hire. • Ability to work in a fast-paced, production-oriented environment. • Ability to work well in a small team environment, work independently and be productive with little supervision. • High level of reliability, productivity, and professionalism. • Excellent communication skills with a professional and respectful manner. • Superior attention to detail skills. Benefits:

Provide telephonic disease management support to patients by educating, assessing, and motivating behavior change to improve health outcomes. | Current RN multi-state compact license, minimum 3 years clinical nursing experience, strong communication skills, and ability to work remotely with HIPAA compliance. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com . Job Summary: The Disease Management Nurse has the responsibility for supporting the goals and objectives of the Disease Management program by providing high quality telephonic and omni - channel support in an appropriate, efficient and cost-effective manner while ensuring high quality care. The Disease Management Nurse works with participating members to become empowered and active participants in their own healthcare management for their chronic condition. By providing health education and resources, reviewing the provider’s plan of care with the member to ensure understanding and adoption, and utilizing motivation interviewing and behavior change techniques, the nurse helps to drive cost effective and appropriate resource utilization and desired clinical outcomes. The Disease Management Nurse is also responsible during their interactions with participants for identification of those who are at risk for increasing acuity, and for educating the participant about that risk and if necessary and with the participants permission contacting their Primary Care Provider according to the disease management program intervention guidelines. A Disease Management Nurse is supervised by an Operations Manager (OM). All Sharecare clinicians are required to participate in the orientation and to take the pre and post tests to review competency during orientation. Yearly competency tests are required for all Sharecare clinicians. Start Date: Monday, September 29, 2025 Training: 8am – 4:30pm CT. _Due to the structured training schedule, new hires are unable to miss any days for the first 60 days of employment (9/29/2025 -11/29/2025). Unfortunately we are unable to make any exceptions._ Available Shifts: + Monday-Friday: 9am - 5:30pm CT and every 4th Saturday from 8am-4:30pmCT + Monday-Friday: 11am-7:30pm CT and every 4th Saturday from 8am-4:30pmCT + Monday-Friday:11:30am-8pm CT and every 4th Saturday from 8am-4:30pm CT _*A compact nursing license is required for this position_ Essential Job Functions: Achievement of Clinical Objectives + Reviews status of participant’s preventive health exams as defined by the disease-specific Standards of Care guidelines to close any existing gaps in care. + Contacts participant by telephonic dialer system per Disease Management program design and call cadence for education, assessment, intervention, and behavioral goal setting. + Identifies educational needs of participant and facilitate educational opportunities (i.e., education materials; refer to employer or health plan specific vendors or other Sharecare programs as appropriate). + Reviews participant’s functional status, formal and informal family support system, determining participant’s desired outcome of care and needs for participant education. + Develops in collaboration with participant a care plan addressing their total healthcare needs.. + Identifies participant barriers to accessing health care services and advises them of existing benefits and local resources available to help the participant to remove system barriers. + Makes referrals to dietician or coach colleagues to ensure continuity of care for participant. + Accepts warm transfer calls from non-RN colleagues for assessment and/or additional discussion with participant when necessary. Specific Skills/ Attributes: + Advanced active listening skills. + Prior experience and proficiency with motivational interviewing and behavior change preferred. + Ability to thrive in a telephonic and omni-channel environment, while meeting quality and productivity metrics. + Ability to be self-directed, highly organized, and proactive. + Ability to proactively identify and assimilate quality improvement processes into practice. + Effective communication skills and ability to provide positive customer service to internal and external customers. + Proven success in influencing patient outcomes. Qualifications:** This position requires a responsive, committed individual who recognizes the impact of the health care delivery system on the clinical and financial outcomes of the member population and can identify and take action to facilitate system improvements. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Current Registered Nurse multi-state compact license in the state in which they reside and able to obtain additional state licensure; BSN preferred. + Minimum of 3 years recent experience in a clinical setting. + Basic knowledge of physiology and chronic disease appropriate for an RN. + Language Skills: Ability to communicate with members, other members of the team, physicians, and plan representatives. Effective oral and written communication skills. Ability to read, analyze, and interpret common scientific and technical journals. + Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret and organize data in an effective and useful manner; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. + Computer Skills: To perform this job successfully, an individual should have basic computer skills with the ability to learn and utilize new aspects of software as developed. Typing should be at a rate of 40 WPM minimum. + This position will be based in a home office which must satisfy all HIPAA requirements. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor. Remote About the Company: Sharecare

This position is responsible for processing all release of information requests in a timely and efficient manner while ensuring accuracy. The associate must safeguard the patient's right to privacy and ensure compliance with HIPAA regulations. | A High School Diploma (GED) is required along with a minimum of 2 years of experience in a medical records department. Strong computer skills, excellent organizational abilities, and proven customer satisfaction skills are essential. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

This position is responsible for processing all release of information requests in a timely and efficient manner while ensuring accuracy. The associate must safeguard patient privacy and ensure compliance with HIPAA regulations. | A high school diploma is required along with a minimum of 2 years of experience in a medical records department. Strong computer skills, excellent organizational abilities, and proven customer satisfaction skills are essential. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills are a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Handle inbound customer service inquiries via phone and email, provide accurate information, resolve issues, and maintain customer satisfaction. | High school diploma, prior customer service experience preferred, strong communication skills, computer proficiency, and ability to multitask in a team environment. | Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. *This is a remote position and can be located anywhere within the United States. Essential Job Functions: Identify, evaluate and prioritize caller needs, questions and concerns. Formulate plans of resolution and respond appropriately and efficiently. Maintain and restore customer satisfaction and partner with other teams as needed. Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. Proactively educate caller on program benefits. Meet or exceed established call center metrics, attendance standards and quality levels. Use computer tools to accurately process and document information. Develop rapport with callers and appropriately adjust communication style. Provide accurate information about Sharecare programs and services. Escalate issues internally and follow up on escalated issues. Qualifications: High School Diploma Prior experience in a customer service related field preferred Great communication skills Must be able to multi-task General working knowledge of Microsoft Word & Outlook Computer keyboard proficiency and internet navigation skills required Have the ability to work effectively with others in a team environment Ability to thrive in a fast-growing always changing environment Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

The ROI Medical Records Specialist is responsible for processing release of information requests accurately and efficiently while ensuring compliance with HIPAA regulations. This role involves maintaining patient confidentiality and providing excellent customer service throughout the process. | Candidates must have a high school diploma and at least 2 years of experience in a medical records department. Strong computer skills, organizational abilities, and customer satisfaction skills are essential for this position. | Job Description: Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintain equipment in excellent operating condition (inside and out). Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. Maintains a neat, clean, and professional personal appearance and observes the dress code established. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. Maintains working knowledge of the existing state laws and fee structure Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. Maintains confidentiality, security and standards of ethics with all information. Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: High School Diploma (GED) required A minimum of 2 years prior experience in a medical records department or like setting preferred Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required Excellent organizational skills a must Must be able to type 50 wpm Must be able to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly. Must be self-motivated, a team player Must have proven customer satisfaction skills Must be able to multi-task Internet speed must be minimum of 5Mbps Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.