Shake Shack

Lead purchasing and sourcing for protein category ensuring supply reliability and cost control. | 7-10 years purchasing/manufacturing in proteins with 4-6 years supervisory experience and bachelor's degree. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Location: Atlanta (primary), New York (secondary) Job Summary The Director of Supply Chain is responsible for leading all purchasing and strategic sourcing activities for the Protein category which includes beef, chicken, and pork. The position monitors commodity and financial markets, develops cost mitigation strategies, provides executive-level market and forecast guidance, and ensures reliable supply availability to support current business needs and future growth. Success in this position requires strong strategic thinking, market expertise, supplier relationship management, leadership capability, analytical skills and the ability to drive results in a fast-paced, dynamic environment. Job Responsibilities and Duties Develop strategic initiatives to secure and negotiate proteins in all formats across beef, chicken and pork to ensure consistent supply and scale for future growth. Identify and implement strategies for commodity cost mitigation, including monitoring commodity and financial markets to anticipate market changes Communicate weekly, monthly and quarterly market conditions and financial forecast guidance for Executive level review Provide weekly, quarterly, and annual production forecasts to raw material suppliers, further processors, and distributors. Tracking, troubleshooting and problem-solving inventory levels including inbound and outbound transportation movement. Lead and mentor direct employees and provide overall business leadership. Lead, develop and maintain strategic supplier relationships to ensure Shake Shack is the preferred customer. Coordinate availability of US and Global raw materials and further processed supply Site visits of harvest facilities and processing plants to determine physical capabilities; working with suppliers, commercialization, and quality assurance teams to improve quality. Support Culinary & Commercialization Initiatives including LTO’s, collaborations that drive guest traffic and enhance guest experiences Identify and manage risks within the supply chain, including supplier performance, inventory management, and logistics Negotiate and manage contracts with suppliers, ensuring compliance with company policies and procedures Develop and maintain key performance metrics to measure the performance of the supply chain and drive continuous improvement Work with cross functional teams to ensure alignment on supply chain initiatives and drive change management efforts where necessary Maintain up-to-date knowledge of global supply chain trends, emerging technologies, commodity markets Ability to think strategically and drive results in a fast-paced, dynamic environment Requirements: 7-10 years of progressive purchasing and/or sales and manufacturing experience with proteins, preferably within a national Food Service Brand or Protein Manufacturer Education Requirements Bachelor’s degree in business, supply chain management, economics or an agricultural related field (e.g. Agricultural economics, Agricultural Business, meat or Animal Science) Supervisory Experience: 4-6 years Work Experience: 7-10 years Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: Weekly Pay and Performance bonuses Shake Shack Meal Discounts Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Medical, Dental, and Vision Insurance* Employer Paid Life and Disability Insurance* 401k Plan with Company Match* Paid Time Off* Paid Parental Leave* Access to Employee Assistance Program on Day 1 Pre-Tax Commuter and Parking Benefits Flexible Spending and Dependent Care Accounts* Development and Growth Opportunities *Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Let's connect! Add your resume to our Talent Community to stay up-to-date with relevant career opportunities. Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day. Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to grow. See why it's worth it to work at Shake Shack. We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack. At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.

Lead end-to-end product development and drive business metrics for in-store digital experiences. | 5-8+ years product management experience in relevant industries with strong technical and stakeholder skills. | *Our secret to leading the way in hospitality? We put our people first!* At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. We’re looking for a *Senior Product Manager* to own kiosk as a business-driving product, not just a feature set. This role is responsible for defining the product roadmap for kiosk as a core revenue channel, and for shaping how it operates within a broader ecosystem across App, Web, POS, payments, and backend systems. You will identify, size, and prioritize opportunities to drive conversion, AOV, and throughput, while ensuring the experience performs reliably in high-volume restaurant environments. Kiosk is one of the most important growth surfaces at Shake Shack. It’s where digital meets the physical experience; impacting conversion, average order value, speed of service, and overall Shack performance in real time. You’ll lead end-to-end product development from discovery through launch and iteration; balancing rapid experimentation with system stability and release quality. You’ll also play a key role in advancing in-Shack digital innovation, identifying and delivering new ways to enhance the guest experience through kiosk and adjacent technologies. Success in this role means delivering measurable impact on revenue, margin, and operational performance, while building scalable, intuitive, and resilient experiences across locations. *What You’ll Do* • Own and drive core business metrics including conversion rate, average order value, attach rate, order completion time, and in-Shack throughput • Define and execute a continuous test-and-learn roadmap, running structured experiments to improve funnel performance, merchandising effectiveness, and guest consideration • Partner with Analytics to size opportunities, build business cases, and establish clear success metrics; use data to inform prioritization and measure impact • Lead end-to-end product development from discovery through launch and iteration, ensuring strong product definition, clear requirements, and high-quality, reliable releases across locations • Lead a dedicated cross-functional pod, partnering closely with Tech Services and Engineering to deliver solutions across POS, payments, menu systems, and backend services; own prioritization and maintain a well-defined, continuously groomed backlog to ensure the team is focused on the highest-impact work • Drive Agile execution across sprint planning, standups, and release readiness, ensuring high-quality, reliable delivery while balancing system performance and scalability with a fast, intuitive, and seamless guest experience • Partner closely with Tech Services and Engineering to deliver solutions that integrate with POS, payments, menu systems, and backend services, balancing guest experience with system performance, scalability, and reliability • Work cross-functionally with Operations to ensure kiosk experiences support real restaurant environments, including speed of service, order accuracy, kitchen flow, and staffing constraints • Own digital merchandising across kiosk, including how menu items, add-ons, bundles, and promotions are surfaced, sequenced, and personalized to drive AOV and conversion • Continuously optimize upsell and cross-sell strategies using behavioral insights, daypart trends, and contextual signals to simplify decision-making and increase basket size • Identify, test, and scale new in-Shack digital innovations (e.g., personalization, dynamic menus, loyalty integrations, emerging ordering experiences) that enhance the guest experience and unlock incremental revenue *What You Bring* • 5–8+ years of product management experience in QSR, hospitality, consumer, retail, or in-store digital products • Experience working on products that connect front-end experiences with backend systems • Proven ability to drive measurable business outcomes (conversion, AOV, revenue, or retention) • Strong understanding of experimentation, funnel optimization, and growth levers • Comfort navigating technical systems and working closely with engineering teams • Strong communication and stakeholder alignment skills *Nice to Have* • Background in payments, ordering systems, or commerce platforms • Experience with digital merchandising or personalization Benefits At Shake Shack A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more * Medical, Dental, and Vision Insurance* * Employer Paid Life and Disability Insurance* * 401k Plan with Company Match* * Paid Time Off* * Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits * Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $142,100.00 - $190,350.00Click the "*Apply*" button above to apply for this opening. *About Us* Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." *Shake Shack is an Equal Opportunity Employer * All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage and evolve brand standards and prototypes, lead cross-functional initiatives, and ensure project execution within budget and timelines. | Bachelor's degree in architecture or related field, 4-6 years experience in design/project management, supervisory experience, proficiency with design software, and knowledge of ADA compliance. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary This role contributes to Shake Shack’s success by managing, maintaining, and evolving our brand standards, prototypes, and development initiatives. Reporting to the Sr. Director of Design & Development, this role will serve as a key point of contact for cross-functional initiatives, and the role’s output will support scalability, guest experience, and Shake Shack’s cost, schedule, and pipeline objectives. Job Responsibilities and Duties Brand Standards Management • Maintain and regularly update Shake Shack’s development standards and directives • Lead monthly Directives Committee Meeting • Ensure consistent application of brand standards across all new builds, remodels, and special projects • Serve as subject matter expert on our built environment and brand integrity Prototype Development • Own and evolve Drive Thru & Core Shack prototype documentation in collaboration with Design, Construction, Operations, and other cross-functional stakeholders • Integrate new design solutions, operational feedback, and innovation into Shake Shack’s prototypes • Manage the production and coordination of design and construction documents created by internal designers and external consultants (including Architects, MEP Engineers, Kitchen Designers, Structural and Civil Engineers). • Ensure all drawings and specifications reflect current standards, ADA compliance, and Shake Shack’s design intent. • Lead the change management process for prototypes and documentation updates. Special Initiatives • Lead and support cross-functional projects focused on innovation, efficiency, and scalability in restaurant development. • Manage pilot programs and rollouts of new layouts, equipment, and technologies. • Ensure projects are executed within established timelines, capital expenditure budgets, and strategic objectives. Communication & Collaboration • Develop and maintain clear documentation, workflows, and toolkits to support internal teams and external partners. • Facilitate internal training and cross-functional alignment around changes to standards or procedures. • Collaborate closely with Design, Construction, Procurement, IT, Operations, and external partners. Knowledge, Skills, Abilities • Highly organized, proactive and self-motivated individual with excellent project management skills • Expert written and verbal communicator • Skilled at balancing input from multiple stakeholders and driving alignment toward clear, actionable outcomes • Strong ability to manage through evolving projects or processes • Confident decision-maker who can escalate, influence, and resolve complex issues • Excellent interpersonal skills with the ability to build relationships and trust across diverse teams • Solid understanding of architectural drawings, construction documents, and the design development process • Strong design sensibility with an eye for detail and a commitment to brand integrity in the built environment • Comfortable managing external consultants and internal contributors to meet quality and timeline expectations • Knowledge of ADA compliance and accessibility best practices in retail/restaurant environments • Financially minded with the ability to manage projects and documentation within capital budget parameters • Able to manage multiple projects and shifting priorities in a fast-paced, high-growth environment • Proficiency in Excel, PowerPoint, and SharePoint is required • Proficiency in Bluebeam is required • Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite is preferred • Proficiency in Microsoft Project and/or Smartsheet is preferred. • Domestic travel required Requirements Education Requirements Bachelor's Degree Education or Certificate Details Degree in Architecture, Interior Design, Construction Management, Engineering or Related Field Work Experience 4-6 years Supervisory Experience 1-3 years Related Experience • 3+ years of related experience in restaurant, retail, commercial development, or design project management • Experience developing and maintaining brand standards, prototypes, or design guidelines • Experience with rollout programs (multi-unit development or franchise expansion is a plus) • Experience managing capital projects and working within defined budget parameters • Experience working with external consultants such as architects, MEP, structural, and civil engineers • Experience conducting design or constructability reviews and incorporating feedback into drawings or standards • Experience supporting pilot projects, innovation initiatives, or process improvements in physical development • Experience managing document control systems and change management processe • Experience in hospitality operations or with brands that balance design integrity and operational efficiency is a plus Physical Requirements Precise hand/eye coordination Basic keyboarding or other repetitive motions Lifting/pushing objects weighing over 10 lbs. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $121,650.00 - $159,650.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Provide comprehensive executive support including calendar and travel management, event planning, onboarding, and expense/vendor management for senior executives. | 2-4 years relevant experience with at least 3 years supporting VP or higher, Bachelor’s degree in Marketing, Communications, or related field, strong communication and multitasking skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Our Executive Assistants are highly-respected because their skills are quite simply, essential. You would be a key member of a dynamic, fast-paced team that serves as a center of excellence for the enterprise, partnering with leadership across lines of business with “EQ” skills to build bridges, forge alliances and encourage people to want to work with you. You’re a calm head and steady hand to deal with everyday challenges and the unexpected. This position is located at Shake Shack’s NYC Support Center, Monday - Thursday (4 days per week). You will support our Chief Development Officer and our President of Global Licensing. Essential Job Duties and Responsibilities Administrative & Calendar Management: • Interface directly with other senior executives and their support teams to calendar key meetings. • Understand each day’s priorities so you can be strategic about how you direct inquiries and requests. • Prepare agendas, materials, notes and key next steps for large cross-functional meetings. Travel Coordination • Create a multi-city travel itinerary, taking into account time zones, weather delays, traffic and fatigue levels. • Coordinate these schedules between executives based in multiple cities. Event Planning • Plan and execute high profile events, including all-hands meetings, off-sites and team building activities. New Hire Onboarding • Assist with on-boarding new team members – you’ll be the “friendly face” that newbies count on to answer all their questions, including some who are extremely senior in the organization. Expense & Vendor Management • Support expense reports and execute signatures/approvals for vendor contracts, purchase orders, etc. Efficiency & Executive Support • Champion efficiency, executive time and a willingness to go the extra mile without being asked. Preferred Qualifications Education: • Bachelor’s Degree in Marketing, Communications, or a related field. Work Experience: • 2–4 years of relevant experience. • At least 3 years supporting a Vice President or higher-level executive. Skills & Competencies: • Solid written and verbal communication skills, including strong grammar and a rich vocabulary. • Ability to multi-task and prioritize deadlines/deliverables. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $85,290.00 - $111,990.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage daily restaurant operations, train and motivate team members, ensure guest satisfaction, and maintain compliance with sanitation and safety regulations. | 2-3 years restaurant management experience, knowledge of restaurant operations and personnel management, leadership skills, and preferably food handler certification. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities • Manage daily restaurant operations to ensure superior service and guest satisfaction • Train team members on all aspects of the Shack operations • Motivate and manage team members to provide highest level of hospitality • Demonstrate leadership with a focus on coaching and achieving excellence • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events • Ensure compliance with sanitation and safety regulations Job Qualifications • 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Must exhibit an aptitude for leading, coaching, and driving excellence at every level • Understanding of financial aspects of business operations • Food handler certification, preferred • Willingness to work flexible hours Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $65,187.20 - $83,865.60 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead training and coaching of company standards and training programs for team members and managers within an assigned territory to improve retention and productivity. | 3-5 years experience with 1-3 years supervisory and 2+ years management experience in hospitality, plus ability to lead field teams and enforce SOPs. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Must live within 20 miles of an existing Shake Shack location. Priority candidates live in/near the Boston Area. Job Responsibilities and Duties • Oversees the execution of Team Member and Manager training within an assigned territory • Provides feedback on Team Member and Manager training materials • Facilitates LTO training and execution in assigned territory • Sources Trainers and executes training for designated NSOs • Partners with Area Directors on post NSO action planning • Develops Trainers to ensure Area self sufficiency for growth • Executes quarterly focus training and implementation • Supports test initiatives and provides feedback to Restaurant Excellence team • Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams • Facilitates MIT calls and communicates feedback • Supports training projects and adheres to timelines • Partners with Field Ops to support area people planning and Manager development • Supports license and International training and NSO process in assigned areas • Executes Certified Training Shack program in designated areas Knowledge, Skills, Abilities • Ability to lead a field based team • Demonstrates ability to train and enforce SOPs • Strong knowledge of Company standards and processes • Passion for operations and people development • Ability to provide feedback to direct reports and leadership as appropriate Education Requirements Associate's Degree or related work experience Work Experience 3-5 years Supervisory Experience 1-3 years Related Experience 1+ years facilitating training in a multi-unit hospitality environment 2+ years Management experience in the hospitality industry Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.