Shake Shack

Oversee construction projects, manage vendor performance, and coordinate with internal teams to ensure timely project completion. | Bachelor's degree in Construction Project Management, Engineering, or related field, with experience in managing construction projects, vendor performance, and schedule management. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Construction Project Manager (CPM) manages the construction process for all new Shacks, including schedule monitoring, project financials, coordinate activities of external vendors, supervise Assistant Construction PM’s activities, interface with Real Estate, Design, IT, Operations, Training functions, as well as Landlords and external permitting authorities . Job Responsibilities and Duties • Oversee the construction and timely turnover of new shacks • Review, manage, and approve vendor invoices and track against project budget • Monitor schedule and implement schedule acceleration strategies as necessary • Oversee and manage activities of Assistant Construction Project Manager • Engage other internal teams as necessary for the successful execution of the project Related Experience Project Management on Owner or General Contractor Side Knowledge, Skills, Abilities Provide feedback on external vendor performance and implement performance improvement strategies as necessary Education or Certificate Details Degree in Construction Project Management, Engineering, or Related Field Education Requirements Bachelor's Degree Physical Requirements Precise hand/eye coordination Basic keyboarding or other repetitive motions Operation of heavy equipment or operation of vehicles Lifting/pushing objects weighing over 10 lbs. Climbing and working in awkward and cramped positions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Leading and developing management teams, managing P&L, ensuring guest experience excellence, and maintaining compliance. | Minimum 3-5 years of multi-unit management experience, strong communication, financial, and organizational skills, and ability to travel 50%. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally. Job Responsibilities: • Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results. • Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability. • Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention. • Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations. • Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience. • Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices. • Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty. • Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests. Job Qualifications: • Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment • Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively • Possess strong interpersonal and organizational skills • Solid financial and analytical skills with experience driving sales and profits while developing people • Sets realistic objectives and goals and implements the necessary steps to achieve them • Knowledge of principles and procedures for management recruitment, selection, and training • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance. • Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience • 50% travel required Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage daily restaurant operations, train staff, and promote the brand in the community. | Requires 2-3 years of restaurant management experience in a high-volume setting, with knowledge of operations, personnel, and safety regulations. | *Our secret to leading the way in hospitality? We put our people first!* At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. • Job Responsibilities* • Manage daily restaurant operations to ensure superior service and guest satisfaction • Train team members on all aspects of the Shack operations • Motivate and manage team members to provide highest level of hospitality • Demonstrate leadership with a focus on coaching and achieving excellence • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events • Ensure compliance with sanitation and safety regulations • Job Qualifications* • 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Must exhibit an aptitude for leading, coaching, and driving excellence at every level • Understanding of financial aspects of business operations • Food handler certification, preferred • Willingness to work flexible hours • Perks* A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Competitive salary + quarterly performance bonuses • Medical, dental and vision insurance • 401(k) plan with company match • Paid time off (3 weeks to start) • Charitable opportunities to give back • Award-winning on-line training • Career development opportunities – we are growing! • Eligibility criteria applies Pay Range - $27.90 - $34.40Click the "*Apply*" button above to apply for this opening. • About Us* Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." • Shake Shack is an Equal Opportunity Employer * All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead the systemwide menu strategy, culinary innovation pipeline, and cross-functional calendar integration to drive sales and guest engagement. | Requires 6-8 years in product development or brand management, with leadership experience, and experience managing marketing or promotional calendars. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Eligible locations: New York Support Center (225 Varick St. New York, NY) Atlanta, GA Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA) Shake Shack is entering a new era of growth: accelerating Shack openings, expanding our footprint, and reimagining what culinary innovation can be. As we scale with ambitious growth targets, we need a visionary leader to help shape our calendar and innovation pipeline. The Director, Menu Strategy & Calendar Innovation oversees Shake Shack’s systemwide menu strategy and culinary innovation pipeline, leading a team of Brand Managers and serving as a strategic thought partner to executive leadership. This leader owns the integrated marketing and menu calendar across all core menu and LTO categories, with a focus on driving incremental sales and guest frequency, while reinforcing our culinary excellence. This candidate will define and drive the long-term menu roadmap for Shake Shack, bringing together consumer insights, culinary development, operations, and marketing to launch craveable, scalable menu platforms that differentiate Shake Shack in a highly competitive landscape. This role offers a rare opportunity to shape and scale a national brand during one of its strongest growth phases, while protecting the quality, identity, and soul that define the Shake Shack brand. Essential Job Duties and Responsibilities: ​​Menu & Calendar Strategy: • ​Own the integrated menu and marketing calendar, including LTOs, seasonal items, core menu priorities, market tests, business targets, and promotions that deliver comp sales growth and guest excitement throughout the year. • ​Balance traffic, check, and profit objectives across windows while managing innovation risk and complexity. ​ Culinary Innovation & Concept Development: • Lead the strategic direction, concept ideation, and development of new menu items and platforms that ladder up to brand and business goals. • Champion elevated ingredients, flavor-forward builds, and premium experiences that reinforce Shake Shack’s fine casual positioning and quality standards. Cross-Functional Calendar Integration: • Ensure the calendar is executable by partnering closely with Operations, Supply Chain, Finance, Digital, and Marketing to align on timelines, capacity, and guardrails. • Proactively identify operational and supply chain risks and adjust scope, staging, or phasing accordingly. Performance Management & Analytics: • Define, track, and socialize success metrics (e.g., sales lift, incrementality, guest satisfaction, profitability, and operational execution) for all tests and systemwide launches. • Partner with FP&A to support forecasting, scenario planning, pricing, and post-launch performance read-outs. Insights & Testing: • Guide consumer insights and testing protocols (centralized tastings, ops feasibility tests, market tests) to ensure concepts and commercialized products are validated with both guests and operations teams. • Translate insights into clear go/no-go decisions, optimization recommendations, and future platform roadmaps. What’s In It For You: • The opportunity to lead a team during a high-growth, high-impact phase. • The creative freedom to shape the future of Shake Shack’s menu strategy. • The ability to build and mentor a team, define strategy, and contribute at senior leadership level. • The chance to carry forward a legacy of quality, hospitality, and brand love while pushing boundaries, innovating, and scaling. Minimum Qualifications: • Bachelor’s degree in Business Administration, Marketing, Product Development, or related field. • 6-8 years of experience in product development, innovation, or brand management, preferably in restaurant/hospitality or CPG businesses. • 4-6 years of people leadership, including managing cross-functional projects and direct reports in a fast-paged, growth oriented environment. • Demonstrated experience owning a marketing or promotional calendar, including LTOs, from concept through launch. • Strong analytical skills and comfort with sales, margin, and forecast data; able to translate numbers into strategic decisions. Preferred Qualifications: • MBA or advanced degree in Marketing, Strategy, or related field. • 8-10 years of experience in restaurant/hospitality or consumer-packaged food/beverage; multi-brand or multi-market experience a plus. • 7-9 years of leadership experience with a track record of building, coaching, and elevating high-performing teams. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Develops data models, forecasts enterprise trends, and provides insights to support strategic decision-making in hospitality. | Requires 4+ years in analytics with skills in SQL, Python, Tableau, and experience in retail or hospitality industry, along with strong problem-solving and communication skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Seeking an experienced, proactive, driven Manager, Advanced Analytics to join the Data Science team. Through business driving quantitative analysis/modeling, proactive insights, and strategic thinking, this individual will play a critical role in driving decision-making and the Company’s overall analytics, forecasting, and data modeling process. This individual is highly independent, a self-starter who collaborates with functions across the company including frequent direct interactions with executive leadership. Responsibilities include managing data modeling related to development, marketing, and forecasting. This includes developing ad hoc (complex) business analyses and using findings of these analyses to inform strategic plans. Consistent focus on process improvement by delivering automation solutions. As a critical link between Finance and all other business stakeholders, the individual is responsible for helping to produce succinct, business driving, actional insights. This individual is not afraid to roll up their sleeves and thrive in a fast-paced, dynamic environment which includes managing expected and unexpected deadlines, and possess a high-level of intellectual curiosity and can influence others without direct authority. Preferred location: New York Support Center (225 Varick St. New York, NY) Hybrid: 3 days in office (Tue/Wed/Thu) Eligible locations: New York Support Center (225 Varick St. New York, NY) Atlanta, GA Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA) Hybrid: 3 days in office (Tue/Wed/Thu) Job Responsibilities • Data Modeling – works closely with the Real Estate team to gather insight into business needs & requirement to further our new site opening modeling. They are a key player in data driven decision making, as well as advancing level of insights leveraged by all levels of Real Estate. Present new site findings during Real Estate Committee directly to the broader leadership team. • Enterprise Forecasting and Insights – works closely with finance team and business leaders to gather insight into business trends to enhance forecasting and analysis of Sales/Revenue and other Enterprise items. They are a key player in enterprise-wide forecasting process including consolidating inputs across organization and being able to have informed perspectives on results • Develop and monitor KPIs to drive high-level oversight of business initiatives and company health, and develop regular insights from the data to enable performance management and facilitate accountability. • Business Partner to Functional Leads – strong business partner to functions to assist them with understanding drivers and trends in their business, identify growth opportunities in the business and develop ideas with organization leaders into strategic business plans. • Presentations and process automation– produce enterprise-level reporting such as drivers analyses, KPI’s, and ad hoc analyses. Consistently focused on process improvements and delivers automation solutions for team. Related Experience • Retail or hospitality industry experience • 4-6+ years experience solving business problems through analytics (with a Bachelor’s Degree) or, 4+ years experience solving business problems through analytics (with a Masters Degree) • Degree focus: Economics, Computer Science, Business, Finance, etc. Knowledge, Skills, Abilities • Experience applying advanced analytical disciplines to financial, consumer, and/or product-level modeling, forecasting, regression, time series, etc. • Highly skilled in SQL, Python, Tableau, Alteryx (or related toolset) • Able to work independently with little direct supervision • Strong analytical and problem-solving skills • Well organized, detail-oriented, and able to manage multiple projects simultaneously • Strong communication skills with the ability to tailor based on audience and present confidently and cohesively • At least 4 years of robust work experience in data science, analytics, statistical analysis or related experience • Proven track record of translating business problems into analytical frameworks for answering complex problems and delivering insights Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $142,100.00 - $190,350.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage service flow, lead team members, and support operational functions in a restaurant setting. | At least 1 year of restaurant leadership experience, food safety certification, and strong problem-solving and communication skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities Manage the flow of service and direct the work of team members on a shift to ensure the highest levels of safety, cleanliness, quality, and speed. Help build and lead high performing team of hourly Team Members. May assist with operational support functions (i.e. Purchasing, Receiving, Inventory, etc.) Participates in applicant interviews and assists with employee relations. Job Qualifications At least 1 year of restaurant leadership experience supervising a team Food Safety Certification according to local jurisdiction Strong problem solving skills Effective communication skills, both written and verbal Perks We take care our team members and support them in building successful futures through a variety of industry-leading benefits. Weekly Pay Performance bonuses based on the achievement of pre-determined goals Medical, Dental, Vision Insurance & Flexible Spending Accounts* Supplemental Life Insurance and Short-Term Disability* 401(k) plan with Company Match* Paid Time Off/ Sick Time* Paid Parental Leave* Employer Assistance Program (EAP) Commuter Benefits Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Shake Shack Meal Discounts Charitable opportunities to give back Employee Resource Groups Career development opportunities – we are growing! • Eligibility criteria applies Click the " Apply " button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Maintain and improve enterprise endpoint systems including POS, desktops, and tablets, leveraging automation and third-party coordination. | Experience with enterprise endpoint management, POS and store technology, MDM tools, scripting, and collaboration with business units. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary • The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, which include point-of-sale (POS), digital ordering, and kitchen management/display platforms. Key duties encompass efficient image management, server and desktop configuration, staging and testing third-party solutions, as well as automating equipment deployment at Shack locations and corporate offices. The engineer leverages Autopilot and Intune to manage endpoints, streamline device provisioning, and implement security policies. A thorough understanding of restaurant operations and technologies allows the engineer to effectively resolve technical issues and support continuous system improvement initiatives. This role requires collaboration across various departments to optimize the endpoint device life cycle throughout the organization. Job Responsibilities and Duties • Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc. • Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops. • Coordinate with 3rd parties to stage and configure equipment pre-deployment • Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune. • Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems. • Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime. Related Experience • Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise • Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc. • Experience collaborating with various business units including Finance, Project Management, Security, and Network teams. Knowledge, Skills, Abilities • Proven image management experience • Hands-on experience with POS and store technology • Experience with Intune and JAMF MDM • Strong understanding of MDM concepts and processes • Practiced with Microsoft Graph and PowerShell scripting • Understanding of Azure governance and M365 licensing Education • Bachelor's Degree in Information Technology, Computer Science, Business, or Related Field Physical Requirements • Precise hand/eye coordination • Basic keyboarding or other repetitive motions • Operation of heavy equipment or operation of vehicles • Lifting/pushing objects weighing over 10 lbs. • Climbing and working in awkward and cramped positions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $103,050.00 - $135,300.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage restaurant operations, develop team members, and ensure customer satisfaction while meeting financial goals. | Minimum 3 years of restaurant management experience in a high-volume environment, strong leadership skills, and P&L responsibility. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities • Lead, coach and develop team members • Manage inventory, quality, and safety protocols • Meet and exceed financial and profitability goals by managing budget • Maintain top-notch standards of excellence and hospitality • Drive sales and profits while developing people • Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance. • Manage payroll and scheduling • Promote the brand in the local community through word-of-mouth and restaurant events Job Qualifications • Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Ability to learn and train others on all aspects of the Shack operations • Demonstrated ability to champion hospitality and motivate team members • Strong leadership skills with a focus on coaching and achieving excellence • Knowledgeable in all financial aspects of business operations • Minimum 3 years of P&L responsibilities • Food handler certification, preferred • Willingness to work flexible hours Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage and evolve brand standards and prototypes, lead cross-functional initiatives, and ensure project execution within budget and timelines. | Bachelor's degree in architecture or related field, 4-6 years experience in design/project management, supervisory experience, proficiency with design software, and knowledge of ADA compliance. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary This role contributes to Shake Shack’s success by managing, maintaining, and evolving our brand standards, prototypes, and development initiatives. Reporting to the Sr. Director of Design & Development, this role will serve as a key point of contact for cross-functional initiatives, and the role’s output will support scalability, guest experience, and Shake Shack’s cost, schedule, and pipeline objectives. Job Responsibilities and Duties Brand Standards Management • Maintain and regularly update Shake Shack’s development standards and directives • Lead monthly Directives Committee Meeting • Ensure consistent application of brand standards across all new builds, remodels, and special projects • Serve as subject matter expert on our built environment and brand integrity Prototype Development • Own and evolve Drive Thru & Core Shack prototype documentation in collaboration with Design, Construction, Operations, and other cross-functional stakeholders • Integrate new design solutions, operational feedback, and innovation into Shake Shack’s prototypes • Manage the production and coordination of design and construction documents created by internal designers and external consultants (including Architects, MEP Engineers, Kitchen Designers, Structural and Civil Engineers). • Ensure all drawings and specifications reflect current standards, ADA compliance, and Shake Shack’s design intent. • Lead the change management process for prototypes and documentation updates. Special Initiatives • Lead and support cross-functional projects focused on innovation, efficiency, and scalability in restaurant development. • Manage pilot programs and rollouts of new layouts, equipment, and technologies. • Ensure projects are executed within established timelines, capital expenditure budgets, and strategic objectives. Communication & Collaboration • Develop and maintain clear documentation, workflows, and toolkits to support internal teams and external partners. • Facilitate internal training and cross-functional alignment around changes to standards or procedures. • Collaborate closely with Design, Construction, Procurement, IT, Operations, and external partners. Knowledge, Skills, Abilities • Highly organized, proactive and self-motivated individual with excellent project management skills • Expert written and verbal communicator • Skilled at balancing input from multiple stakeholders and driving alignment toward clear, actionable outcomes • Strong ability to manage through evolving projects or processes • Confident decision-maker who can escalate, influence, and resolve complex issues • Excellent interpersonal skills with the ability to build relationships and trust across diverse teams • Solid understanding of architectural drawings, construction documents, and the design development process • Strong design sensibility with an eye for detail and a commitment to brand integrity in the built environment • Comfortable managing external consultants and internal contributors to meet quality and timeline expectations • Knowledge of ADA compliance and accessibility best practices in retail/restaurant environments • Financially minded with the ability to manage projects and documentation within capital budget parameters • Able to manage multiple projects and shifting priorities in a fast-paced, high-growth environment • Proficiency in Excel, PowerPoint, and SharePoint is required • Proficiency in Bluebeam is required • Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite is preferred • Proficiency in Microsoft Project and/or Smartsheet is preferred. • Domestic travel required Requirements Education Requirements Bachelor's Degree Education or Certificate Details Degree in Architecture, Interior Design, Construction Management, Engineering or Related Field Work Experience 4-6 years Supervisory Experience 1-3 years Related Experience • 3+ years of related experience in restaurant, retail, commercial development, or design project management • Experience developing and maintaining brand standards, prototypes, or design guidelines • Experience with rollout programs (multi-unit development or franchise expansion is a plus) • Experience managing capital projects and working within defined budget parameters • Experience working with external consultants such as architects, MEP, structural, and civil engineers • Experience conducting design or constructability reviews and incorporating feedback into drawings or standards • Experience supporting pilot projects, innovation initiatives, or process improvements in physical development • Experience managing document control systems and change management processe • Experience in hospitality operations or with brands that balance design integrity and operational efficiency is a plus Physical Requirements Precise hand/eye coordination Basic keyboarding or other repetitive motions Lifting/pushing objects weighing over 10 lbs. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $121,650.00 - $159,650.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Provide comprehensive executive support including calendar and travel management, event planning, onboarding, and expense/vendor management for senior executives. | 2-4 years relevant experience with at least 3 years supporting VP or higher, Bachelor’s degree in Marketing, Communications, or related field, strong communication and multitasking skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Our Executive Assistants are highly-respected because their skills are quite simply, essential. You would be a key member of a dynamic, fast-paced team that serves as a center of excellence for the enterprise, partnering with leadership across lines of business with “EQ” skills to build bridges, forge alliances and encourage people to want to work with you. You’re a calm head and steady hand to deal with everyday challenges and the unexpected. This position is located at Shake Shack’s NYC Support Center, Monday - Thursday (4 days per week). You will support our Chief Development Officer and our President of Global Licensing. Essential Job Duties and Responsibilities Administrative & Calendar Management: • Interface directly with other senior executives and their support teams to calendar key meetings. • Understand each day’s priorities so you can be strategic about how you direct inquiries and requests. • Prepare agendas, materials, notes and key next steps for large cross-functional meetings. Travel Coordination • Create a multi-city travel itinerary, taking into account time zones, weather delays, traffic and fatigue levels. • Coordinate these schedules between executives based in multiple cities. Event Planning • Plan and execute high profile events, including all-hands meetings, off-sites and team building activities. New Hire Onboarding • Assist with on-boarding new team members – you’ll be the “friendly face” that newbies count on to answer all their questions, including some who are extremely senior in the organization. Expense & Vendor Management • Support expense reports and execute signatures/approvals for vendor contracts, purchase orders, etc. Efficiency & Executive Support • Champion efficiency, executive time and a willingness to go the extra mile without being asked. Preferred Qualifications Education: • Bachelor’s Degree in Marketing, Communications, or a related field. Work Experience: • 2–4 years of relevant experience. • At least 3 years supporting a Vice President or higher-level executive. Skills & Competencies: • Solid written and verbal communication skills, including strong grammar and a rich vocabulary. • Ability to multi-task and prioritize deadlines/deliverables. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $85,290.00 - $111,990.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage daily restaurant operations, train and motivate team members, ensure guest satisfaction, and maintain compliance with sanitation and safety regulations. | 2-3 years restaurant management experience, knowledge of restaurant operations and personnel management, leadership skills, and preferably food handler certification. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities • Manage daily restaurant operations to ensure superior service and guest satisfaction • Train team members on all aspects of the Shack operations • Motivate and manage team members to provide highest level of hospitality • Demonstrate leadership with a focus on coaching and achieving excellence • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events • Ensure compliance with sanitation and safety regulations Job Qualifications • 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Must exhibit an aptitude for leading, coaching, and driving excellence at every level • Understanding of financial aspects of business operations • Food handler certification, preferred • Willingness to work flexible hours Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $65,187.20 - $83,865.60 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead training and coaching of company standards and training programs for team members and managers within an assigned territory to improve retention and productivity. | 3-5 years experience with 1-3 years supervisory and 2+ years management experience in hospitality, plus ability to lead field teams and enforce SOPs. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Must live within 20 miles of an existing Shake Shack location. Priority candidates live in/near the Boston Area. Job Responsibilities and Duties • Oversees the execution of Team Member and Manager training within an assigned territory • Provides feedback on Team Member and Manager training materials • Facilitates LTO training and execution in assigned territory • Sources Trainers and executes training for designated NSOs • Partners with Area Directors on post NSO action planning • Develops Trainers to ensure Area self sufficiency for growth • Executes quarterly focus training and implementation • Supports test initiatives and provides feedback to Restaurant Excellence team • Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams • Facilitates MIT calls and communicates feedback • Supports training projects and adheres to timelines • Partners with Field Ops to support area people planning and Manager development • Supports license and International training and NSO process in assigned areas • Executes Certified Training Shack program in designated areas Knowledge, Skills, Abilities • Ability to lead a field based team • Demonstrates ability to train and enforce SOPs • Strong knowledge of Company standards and processes • Passion for operations and people development • Ability to provide feedback to direct reports and leadership as appropriate Education Requirements Associate's Degree or related work experience Work Experience 3-5 years Supervisory Experience 1-3 years Related Experience 1+ years facilitating training in a multi-unit hospitality environment 2+ years Management experience in the hospitality industry Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.