Shake Shack

Analyze and visualize digital marketing data to optimize marketing spend and forecast performance, collaborating with teams and external vendors. | 2+ years experience with marketing analytics tools, SQL skills preferred, bachelor's degree preferred, and strong data visualization and analytical skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Digital Marketing Analyst is responsible for capturing, analyzing, and visualizing digital media performance to support Shake Shack’s marketing and business objectives. This role leads the development of dashboards and insights using tools like Google Analytics and Data Studio, while also managing the company’s Marketing Mix Model. The Analyst collaborates with cross-functional teams and vendors to inform strategy, optimize marketing spend, and forecast performance outcomes. Strong technical skills, attention to data quality, and the ability to educate stakeholders on analytics solutions are essential for success in this role. Job Responsibilities and Duties • Own the data orchestration, visualization, and analysis of Shake Shack’s marketing and product efforts related to web, app, kiosk, and CRM • Gathers and mines data from all relevant sources, including disparate data sources, which include Snowflake, Google Analytics, and external data sources • Utilize third-party marketing mix model platform to report on historical marketing performance and forecast impact of suggested re-allocation strategies • Partner with external agencies to steer analytics requirements and gather data where needed from marketing partners and external applications • Serve as a key resource for understanding the customer journey as it relates to marketing/product and own segmentation of database to optimize marketing efforts • Develops powerful and engaging data visualizations (data tables, charts and infographics) for senior management and stakeholders using Tableau and Google Data Studio, along with ad hoc requests using software/tools such as Excel • Analyzes data identifying trends and patterns related to guest (CRM) segments, marketing performance, web/app analytics, and user experience • Forecasts and/or predicts guest behavior based upon trends, research and analysis • Performs data validation and quality assurance on stakeholder reporting • Writes clear, succinct, and actionable analytical and informational reports for all levels of the organization • Researches and responds to information requests from internal/external departments and management Knowledge, Skills, Abilities • Proficiency in data analysis, interpretation and presentation using MS Office tools is essential • Strong analytical skills and comfortable working with large data sets • Critical thinking skills, writing skills, communication skills, consulting skills and ability to work within a team • Ability to develop analytical frameworks and generate/communicate business insights • Attention to detail, high aptitude for problem-solving and a natural interest in understanding and explaining consumer behavior/business • Strong knowledge of best practices for dashboards and visualizations is required • Ability to take complex data and visualize it into a business story • Strong SQL development skills desired, writing complex queries and stored procedures with SQL • Ability to identify/clarify campaign objectives and lead the development of KPIs that address these objectives Requirements - Education, Experience, Physical, and Competencies Education Requirements High School Diploma or Equivalent Bachelor's Degree - Preferred Education or Certificate Details • BS Graduate degree in Marketing, Statistics, Mathematics, or other quantitative fields preferred • Experience working in a fast-paced, dynamic and agile development lifecycle desired 2+ years of expert-level experience with marketing analytics tools (e.g. Adobe Analytics, Google Analytics) • 2+ years of SQL experience preferred • 2+ years of Alteryx experience preferred • Experience with the restaurant industry or a high growth organization is a plus Work Experience 2-4 years Physical Requirements Basic keyboarding or other repetitive motions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $88,843.75 - $116,656.25 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage and support restaurant operations technology systems, develop training materials, collaborate with restaurant teams to improve system usage and operational efficiency. | Experience in restaurant or retail operations, knowledge of hospitality technology systems, project management skills, and ability to troubleshoot and train others on system use. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. The Operations Training Manager is responsible for providing Operations Support to the restaurants. This position will focus on the technology systems used by the Shacks (Labor and Inventory Management Systems, Workday, Aloha/POS) and on special projects related to improving Shack efficiency (labor standards, kitchen design and analyzing OPEX spend). This role will act as the primary point of contact for Shacks, Area Directors and General Managers in regards to Operations systems used in the Shacks. This position will also work with various departments to ensure that Operators needs are established and understood and that processes and procedures are in place and followed. This position will represent Operations as the business owner of our labor and inventory management systems. This position will also gather feedback on current systems and processes from our Operators, creating training documents and work to standardize across all locations. Must live in the greater Dallas or Fort Worth area and live ~20 miles from an existing Shake Shack. Job Responsibilities and Duties • Be the subject matter expert for each of the applications utilized in Operations (ex: labor scheduling, food & beverage inventory management, order management, compliance management) • Develop Operations processes and procedures for the use of inventory and labor management systems. • Assist in the training material creation for these systems. • Work with Shack teams (RDO, AD, GM) to understand daily system pain points as they relate to the applications and collaborate on solutions. • This position will spend time in Shacks making observations and getting feedback from operators. • Communicate directly with 3rd party vendors’ operations support and account teams to ensure each application is delivering on it’s maximum end-user functionality. • Be a support resource for Shacks looking to understand inventory and labor system features and functionality or how the system should be used. • Coordinate and communicate progress on other Operations initiatives/partnerships (Labor Guru, Kitchen Design). • Gather feedback from Operators to share with partners. • Back up Crunchtime Administrator • Other responsibilities as assigned on as needed basis to support the organization's objectives and goals • Leading and working in cross functional teams. • Experience with WorkDay, CrunchTime and HotSchedules modules and business processes. • Understanding of current operational process and procedures and ability to prioritize and organize pain points that need to be addressed. Knowledge, Skills, Abilities • Restaurant/retail operations experience • Extensive knowledge of hospitality/retail technology and experience managing and implementing outsourced and/or hosted solutions. • Demonstrated project management and organizational capabilities; ability to manage multiple projects and priorities effectively with minimal supervision. • Functional understanding and knowledge of restaurant/retail operations procedures, and processes. • Ability to troubleshoot and to teach troubleshooting skills Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $92,454.00 - $153,264.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and develop inbound logistics and outbound distribution strategies to ensure timely supply of products across a growing network of foodservice locations. | 8-10+ years logistics/distribution experience in foodservice, supervisory experience, bachelor's degree in supply chain or related field, and location near NYC or Atlanta. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Reporting to the SVP, Supply Chain and Menu Innovation, the Director of Distribution and Logistics is responsible for developing, implementing, and leading the strategy of inbound logistics and the outbound distribution network of distributors and re-distribution centers to ensure an uninterrupted and on-time supply of products at competitive rates. Must live in/near New York City or Atlanta. New York City Support Center: 225 Varick St. New York, NY Atlanta Support Center: The Battery, Atlanta Key Responsibilities • Lead the strategy of inbound transportation and logistics across our network of food, beverage, packaging and select Direct Operating expense suppliers and partners. Maintaining high service levels at competitive rates. • Lead the strategy for enhancing the network of distribution centers and re-distribution centers to scale with our growth plans of 1,500 domestic locations. • Manage and lead a team of professionals to best support the goals of logistics and distribution, providing best in class service to our operations and supplier partners. • Lead quarterly and annual KPI reporting on distribution performance, forecasting performance, freight costs and savings. Support Supply Chain team with annual business reviews of all suppliers and distributors. • Support Procurement team to perform and support supplier optimization, analysis and cost reduction goals. • Ensure the security and continuity of supply, partnering with Procurement team and Supply Chain Services team. Knowledge, Skills, Abilities • Full knowledge and experience in foodservice distribution. • In depth experience in transportation and freight management. • Implementation of a logistics strategy. • Direct management of inventory fulfillment and stock levels. • Experience leading and building a team. Education Requirements • Bachelor’s Degree: Supply Chain, Business, Logistics, or related field required. • Advanced degree preferred. Experience Requirements • Minimum 8–10 years of progressive experience in logistics, distribution, or supply chain roles. • Supervisory experience leading logistics or distribution teams. • Preferred: 10+ years of experience, including direct management of distribution networks and fulfillment operations, as well as team leadership at scale. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and manage multiple restaurant locations by developing teams, managing financial performance, ensuring compliance, and fostering community relationships. | 3-5 years multi-unit management experience, strong leadership and communication skills, financial acumen, ability to travel 50%, and preferably a bachelor's degree. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally. Job Responsibilities: • Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results. • Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability. • Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention. • Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations. • Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience. • Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices. • Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty. • Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests. Job Qualifications: • Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment • Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively • Possess strong interpersonal and organizational skills • Solid financial and analytical skills with experience driving sales and profits while developing people • Sets realistic objectives and goals and implements the necessary steps to achieve them • Knowledge of principles and procedures for management recruitment, selection, and training • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance. • Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience • 50% travel required Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and manage cross-functional software delivery teams to ensure on-time, on-budget delivery of high-quality software products and data solutions. | Proven experience in software delivery leadership, managing large distributed teams, driving Agile processes, managing budgets, and collaborating with third-party partners in commerce or hospitality sectors. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. The Senior Manager, Software Delivery is accountable for delivery of software engineering for Shake Shack Digital and Data. The Senior Manager, Software Delivery is responsible for leading cross-functional teams to deliver high-quality software products and data solutions on time and within budget. This role combines technical expertise, leadership, and project management skills to drive the development, implementation, and optimization of engineering and data systems that align with organizational objectives. The Senior Manager, Software Delivery is a strong communicator at all levels from executives to project team members who is comfortable leading a distributed team of internal and external technology resources. This role requires a strategic thinker with a strong technical background in software delivery coupled with the ability to understand the business value the technology is providing. The Senior Manager, Software Delivery will be comfortable with ambiguous and rapidly evolving business needs, helping teams to shape the future direction. This role will balance being hands-on and strategic, partnering with business and technology teams to ensure best in class software delivery working with 3rd party global team for Digital and Data. Essential Job Duties and Responsibilities: • Build, manage, and operationalize cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification and risk mitigation in support of the corporate strategic plan • Provide leadership, guidance, and mentorship to software engineering and delivery team, manage technical risk, and represent the work product in front of IT leadership • Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery • Manage allocated budget for programs enabling business technology and business outcomes. Drive improvements for software delivery maturity of your organization to improve speed, quality, and value of software products • Assess and Grow Talent - Manage, build, and mentor a team of FTE and partner resources to achieve business and personal career goals Minimum Qualifications: • Experienced in building and cultivating software delivery practices and processes and have a consistent track record of delivering on time & on budget programs involving high-quality software systems. • Experience in driving adherence to Release Management and Quality Assurance best practices for software delivery for partner teams. • Worked previously in Commerce, QSR, Retail, Hospitality fields or Technology Consulting firms as engineering delivery leader focused on Consumer Facing (B2C) and Operator facing, high transaction volume platforms. • Experience in establishing criteria and process for ensuring all delivered experiences are of high quality and performance. • Hands-on experience in leading result- oriented Software Delivery execution through a multi- geography team (60+) using Agile methodologies for digital programs. • Successful track record of working in cross-functional environments delivering features on digital products on time and budget • Created a culture biased towards owning end to end delivery of projects and experiences aligned with corporate goals • History of successfully planning, estimating, and delivering complex software delivery and align with the budget and timelines while managing 3rd party partners. • Experience managing 3rd party partners – onshore, nearshore, and offshore. • Hands-on experience in creating estimation framework across digital platforms and be a servant leader in steering estimates aligned to business goals. • Successful track record of collaborating IT and business in cross-functional teams across different areas of the company • Have a broad understanding of various cloud development technologies and trends for enterprise-scale, distributed systems, DevOps practices, multi-tier SOA architecture using OOD: IOS Development -Swift, Android Development, JavaScript etc. • Drive improvements to the software delivery maturity of organization to improve speed, quality, and value of software products • Experience in effort sizing for work and ability to understand the technical dependencies and mitigating business risks • Experience in leading technical conversations with third party partners and no be completely dependent on Architects or developers Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and manage multiple restaurant locations by developing teams, managing financial performance, ensuring compliance, and fostering community relationships. | 3-5 years multi-unit management experience, strong leadership and communication skills, financial acumen, ability to travel 50%, and preferably a bachelor's degree. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally. Job Responsibilities: • Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results. • Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability. • Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention. • Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations. • Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience. • Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices. • Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty. • Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests. Job Qualifications: • Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment • Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively • Possess strong interpersonal and organizational skills • Solid financial and analytical skills with experience driving sales and profits while developing people • Sets realistic objectives and goals and implements the necessary steps to achieve them • Knowledge of principles and procedures for management recruitment, selection, and training • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance. • Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience • 50% travel required Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and develop restaurant teams, manage operations, financials, and compliance to deliver excellent hospitality and profitability. | Minimum 3 years restaurant general management experience with P&L responsibility, knowledge of operations, leadership skills, and willingness to work flexible hours. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities • Lead, coach and develop team members • Manage inventory, quality, and safety protocols • Meet and exceed financial and profitability goals by managing budget • Maintain top-notch standards of excellence and hospitality • Drive sales and profits while developing people • Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance. • Manage payroll and scheduling • Promote the brand in the local community through word-of-mouth and restaurant events Job Qualifications • Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Ability to learn and train others on all aspects of the Shack operations • Demonstrated ability to champion hospitality and motivate team members • Strong leadership skills with a focus on coaching and achieving excellence • Knowledgeable in all financial aspects of business operations • Minimum 3 years of P&L responsibilities • Food handler certification, preferred • Willingness to work flexible hours Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $85,300.80 - $112,028.80 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead and deliver technology infrastructure projects for new store openings, remodels, and maintenance, managing teams and vendors to meet budget and schedule targets. | Proven project management experience in IT infrastructure, preferably in retail or QSR, with strong communication, team leadership, and capital forecasting skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Senior Project Manager, IT is a critical member of the Infrastructure team, accountable for overall project management and delivery of technology infrastructure and systems deployments primarily at, but not limited to, our Shack locations. This includes new shack openings, remodels, infrastructure and technology projects, and shack maintenance activities. This position is responsible for leading projects and ensuring that all shack infrastructure projects are delivered on time and on budget meeting technology infrastructure, system and security standards consistent with the company’s service and SOX governance standards. This position is responsible for ensuring tight alignment between IT, Design and Construction, Shack Operations, and third-party implementation and support partners. This position is accountable for planning and forecasting capital project technology and labor costs and full program of projects associated to our technology in stores. This position is responsible for managing and mentoring junior team members. Job Responsibilities and Duties • Responsible for delivery of technology projects including project management and tasks of new shack openings, remodels, system renewals, and maintenance initiatives. Ensure continuous alignment with IT leadership and key business stakeholders. • Manage projects, service providers, and implementation partners balancing time, scope, money, and tasks appropriately. • Ensure and maintain strong relationships and communication with Operations, Development, Design, Facilities, and IT teams in addition to critical vendors. • Establish criteria, process, and direction for ensuring all delivered projects are of high quality and performance. • Manage and mentor a team of FTEs and vendor resources to achieve business and personal career goals. • Create a culture towards owning full end to end delivery of quality projects and experiences to effectively deliver towards corporate goals. Knowledge, Skills, Abilities • Successful track record of working in cross-functional environments delivering projects on time and budget. • Demonstrated track record of successful project management and delivery in store infrastructure setting including POS and networks. • Worked previously in QSR or Retail. • Experience working with project management and communication tools like Lucernex, Jira, SmartSheet, Excel, and Powerpoint • Excellent communication and relationship building skills. • Demonstrated experience planning and forecasting capital project technology and labor costs. • Strong ability to manage team, projects, vendors, issues, and tasks through periods of significant change. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $92,454.00 - $153,264.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead technical support and configuration of Workday U.S. Payroll, manage complex payroll issues, collaborate with cross-functional teams, and ensure compliance and system accuracy. | Requires deep Workday Payroll expertise, Workday Payroll Certification, knowledge of US payroll regulations, strong analytical and communication skills, and leadership in payroll system support. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Senior Workday Payroll Support Analyst plays a pivotal role in ensuring the seamless operation and optimization of our Workday Payroll System. The role is responsible for leading technical payroll support within Workday, driving configuration and enhancement initiatives, and ensuring the overall health and accuracy of payroll operations. The role will have responsibility for managing complex technical issues, providing advanced troubleshooting support, and driving innovative solutions to enhance system functionality. Additionally, this role collaborates closely with stakeholders across various departments, serving as a subject matter expert and key point of contact for payroll-related inquiries and initiatives. The ideal candidate brings deep Workday Payroll expertise, thrives in a collaborative environment, and excels at solving complex system issues in support of our growing business. This is a Remote position. Job Responsibilities and Duties • Assume leadership of technical support efforts for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team. • Take ownership of configuring and maintaining Workday U.S. Payroll and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance. • Lead the testing and implementation of Workday U.S. Payroll updates, enhancements, and Workday releases. • Foster seamless collaboration with cross-functional teams including Compensation, Benefits, and Operations to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements. • Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment. • Write and maintain documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible. • Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance. • Provide dedicated support to the Controllership team’s SOX configurable controls within Workday U.S. Payroll, ensuring that these controls are appropriately designed and function effectively. Knowledge, Skills, and Abilities • Deep understanding of payroll operations and system configuration within Workday. • Workday Payroll Certification or equivalent. • Familiarity with relevant regulations and laws governing US payroll processes. • Strong analytical and troubleshooting skills with a focus on root cause resolution. • Effective verbal and written communication skills, with the ability to explain technical details to non-technical users. • Strong interpersonal skills and ability to thrive in a collaborative environment Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Process multi-state payroll, handle payroll changes, respond to inquiries, ensure payroll accuracy and compliance, and support payroll initiatives. | Bachelor's degree preferred with multi-state payroll experience and strong Excel skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Payroll Specialist processes pay (multi state) for the staff at multiple Shake Shack locations throughout the U.S. This individual works closely with the Senior Manager of Payroll, Payroll Lead/Supervisor, HR and Operations teams on various payroll related matters. The position actively embodies skills that will elevate the core values and mission of Shake Shack. Job Responsibilities and Duties • Process new hires, terminations, status changes, tax changes, garnishments, deductions. • Processes payments (direct deposits, check and Global Card). • Responds to Unemployment claims and workers comp inquiries. • Coordinates payroll related information workflow with Shack Managers. • Reviews and analyzes payroll forms and reports for accuracy and adjusts as necessary. • Ensures the accurate and timely closing of payroll on a weekly basis. • Ensures that SOX payroll controls are in place and operating accordingly. • Responds to pay related inquiries from employees with a strong sense of urgency. • Facilitates communication with Shack Managers regarding weekly payroll reviews, including Precheck and Hours Not Worked reporting. • Provides support and training as needed. • Follows up on exceptions timely and communicates issues to management in a timely manner. • Assists with implementation of companywide payroll initiatives. • Assists with preparing audit request. • Provides support for cross-functional teams. • Prepares ad-hoc reports and analysis as needed. Knowledge, Skills, Abilities • Multi state payroll experience • Payroll Systems (Ultipro, Workday or other large systems) • Strong excel skills (V-look Up’s, Pivot Tables) Education Requirements • Bachelor's Degree - Preferred Physical Requirements • Lifting/pushing objects weighing over 10 lbs • Basic keyboarding or other repetitive motions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $32.66 - $42.01 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Capture, analyze, and visualize digital media performance to support marketing objectives, develop dashboards, manage marketing mix models, and collaborate with teams to optimize marketing spend. | 2-4 years of marketing analytics experience, proficiency with marketing analytics tools and SQL, strong analytical and visualization skills, and preferably a bachelor's degree in marketing or quantitative fields. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Digital Marketing Analyst is responsible for capturing, analyzing, and visualizing digital media performance to support Shake Shack’s marketing and business objectives. This role leads the development of dashboards and insights using tools like Google Analytics and Data Studio, while also managing the company’s Marketing Mix Model. The Analyst collaborates with cross-functional teams and vendors to inform strategy, optimize marketing spend, and forecast performance outcomes. Strong technical skills, attention to data quality, and the ability to educate stakeholders on analytics solutions are essential for success in this role. Job Responsibilities and Duties • Own the data orchestration, visualization, and analysis of Shake Shack’s marketing and product efforts related to web, app, kiosk, and CRM • Gathers and mines data from all relevant sources, including disparate data sources, which include Snowflake, Google Analytics, and external data sources • Utilize third-party marketing mix model platform to report on historical marketing performance and forecast impact of suggested re-allocation strategies • Partner with external agencies to steer analytics requirements and gather data where needed from marketing partners and external applications • Serve as a key resource for understanding the customer journey as it relates to marketing/product and own segmentation of database to optimize marketing efforts • Develops powerful and engaging data visualizations (data tables, charts and infographics) for senior management and stakeholders using Tableau and Google Data Studio, along with ad hoc requests using software/tools such as Excel • Analyzes data identifying trends and patterns related to guest (CRM) segments, marketing performance, web/app analytics, and user experience • Forecasts and/or predicts guest behavior based upon trends, research and analysis • Performs data validation and quality assurance on stakeholder reporting • Writes clear, succinct, and actionable analytical and informational reports for all levels of the organization • Researches and responds to information requests from internal/external departments and management Knowledge, Skills, Abilities • Proficiency in data analysis, interpretation and presentation using MS Office tools is essential • Strong analytical skills and comfortable working with large data sets • Critical thinking skills, writing skills, communication skills, consulting skills and ability to work within a team • Ability to develop analytical frameworks and generate/communicate business insights • Attention to detail, high aptitude for problem-solving and a natural interest in understanding and explaining consumer behavior/business • Strong knowledge of best practices for dashboards and visualizations is required • Ability to take complex data and visualize it into a business story • Strong SQL development skills desired, writing complex queries and stored procedures with SQL • Ability to identify/clarify campaign objectives and lead the development of KPIs that address these objectives Requirements - Education, Experience, Physical, and Competencies Education Requirements High School Diploma or Equivalent Bachelor's Degree - Preferred Education or Certificate Details • BS Graduate degree in Marketing, Statistics, Mathematics, or other quantitative fields preferred • Experience working in a fast-paced, dynamic and agile development lifecycle desired 2+ years of expert-level experience with marketing analytics tools (e.g. Adobe Analytics, Google Analytics) • 2+ years of SQL experience preferred • 2+ years of Alteryx experience preferred • Experience with the restaurant industry or a high growth organization is a plus Work Experience 2-4 years Physical Requirements Basic keyboarding or other repetitive motions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $88,843.75 - $116,656.25 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead creative social media content development and execution, manage content calendar and freelance creators, and maintain brand voice across platforms. | Bachelor's degree, 1-3 years social media/content marketing experience, strong visual and copywriting skills, familiarity with social media tools, and ability to work hybrid in NYC or ATL. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Description Shake Shack is looking for a dynamic and highly creative Social Media Content Specialist to join our team. This person will help lead Shake Shack’s creative storytelling on social, communicating our elevated food, sense of community and unmatched culture through an engaging, social-first lens. Core responsibilities include day-to-day creative concepting and execution, content management, and identifying creative trends on social media. This role is highly collaborative and will report directly to the Director of Social Media. Our ideal candidate is food, pop culture, and community-obsessed. They have a keen eye for great creative and provide a constant stream of innovative ideas. They’re a hard-worker, creative problem solver, and a multi-tasker that will hit deadlines in a fast-paced environment. They have excellent verbal and written communication skills and impeccable attention to detail. This position is primarily open to candidates who can work from our New York City Support Center Support which currently operates on a hybrid schedule of three days per week in the office but is open to candidates located in a commutable distance from the ATL Support Center. Key Responsibilities: Social media is an ever-changing field; although you will have some routine responsibilities, adaptability is key in this role. This list should give you a good idea of what your day-to-day obligations will be: • Conceptualize and lead the creation of compelling evergreen content, content series, and campaign content • Own editorial content calendar for all social media platforms, supporting evergreen content and large-scale brand initiatives and identifying key moments in culture • Lead execution of in-house and off-site photo and video shoots • Manage a team of freelance content creators • Maintain an elevated and cohesive aesthetic, persona and voice for Shake Shack on TikTok, Instagram/Stories, Facebook, X, LinkedIn and other social media platforms • Write, edit, curate, schedule and publish original social media content that reflects our brand tone and voice • Stay on top of trending content types, memes, graphics, and regularly share ideas on how to apply them for Shake Shack • Work with community manager to source relevant user-generated content and stories • Perform administrative work such as invoicing and budget tracking as needed Skills & Knowledge: • Have on-set experience and a portfolio that demonstrates beautiful, imaginative, and strategic social content, copy, and campaigns • Consider yourself a "creator" with a strong visual eye, eager to share and execute on new and interesting ideas • Can be comfortable behind and in front of the camera • Ability to capture and edit photo and video content for social media • Strong knowledge of native social platform editing capabilities as well as editing tools and software • Excellent grammar and written communication skills with an ability to adapt tone and voice to various audiences • Obsessed with emerging platforms, digital culture, trends and technology • Familiarity with social media tools (e.g., Sprout Social) Experience: • Bachelor’s degree • 1-3 years of social media/content marketing experience • Experience with social media content creation from concepting to execution • Experience writing high-quality copy across multiple media types – including social media and blogs Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,087.50 - $100,462.50 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Analyze and visualize digital marketing data to optimize marketing spend and forecast performance, collaborating with teams and managing marketing mix models. | 2-4 years experience in marketing analytics with proficiency in data visualization tools, SQL preferred, and ability to communicate insights to stakeholders. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Digital Marketing Analyst is responsible for capturing, analyzing, and visualizing digital media performance to support Shake Shack’s marketing and business objectives. This role leads the development of dashboards and insights using tools like Google Analytics and Data Studio, while also managing the company’s Marketing Mix Model. The Analyst collaborates with cross-functional teams and vendors to inform strategy, optimize marketing spend, and forecast performance outcomes. Strong technical skills, attention to data quality, and the ability to educate stakeholders on analytics solutions are essential for success in this role. Job Responsibilities and Duties • Own the data orchestration, visualization, and analysis of Shake Shack’s marketing and product efforts related to web, app, kiosk, and CRM • Gathers and mines data from all relevant sources, including disparate data sources, which include Snowflake, Google Analytics, and external data sources • Utilize third-party marketing mix model platform to report on historical marketing performance and forecast impact of suggested re-allocation strategies • Partner with external agencies to steer analytics requirements and gather data where needed from marketing partners and external applications • Serve as a key resource for understanding the customer journey as it relates to marketing/product and own segmentation of database to optimize marketing efforts • Develops powerful and engaging data visualizations (data tables, charts and infographics) for senior management and stakeholders using Tableau and Google Data Studio, along with ad hoc requests using software/tools such as Excel • Analyzes data identifying trends and patterns related to guest (CRM) segments, marketing performance, web/app analytics, and user experience • Forecasts and/or predicts guest behavior based upon trends, research and analysis • Performs data validation and quality assurance on stakeholder reporting • Writes clear, succinct, and actionable analytical and informational reports for all levels of the organization • Researches and responds to information requests from internal/external departments and management Knowledge, Skills, Abilities • Proficiency in data analysis, interpretation and presentation using MS Office tools is essential • Strong analytical skills and comfortable working with large data sets • Critical thinking skills, writing skills, communication skills, consulting skills and ability to work within a team • Ability to develop analytical frameworks and generate/communicate business insights • Attention to detail, high aptitude for problem-solving and a natural interest in understanding and explaining consumer behavior/business • Strong knowledge of best practices for dashboards and visualizations is required • Ability to take complex data and visualize it into a business story • Strong SQL development skills desired, writing complex queries and stored procedures with SQL • Ability to identify/clarify campaign objectives and lead the development of KPIs that address these objectives Requirements - Education, Experience, Physical, and Competencies Education Requirements High School Diploma or Equivalent Bachelor's Degree - Preferred Education or Certificate Details • BS Graduate degree in Marketing, Statistics, Mathematics, or other quantitative fields preferred • Experience working in a fast-paced, dynamic and agile development lifecycle desired 2+ years of expert-level experience with marketing analytics tools (e.g. Adobe Analytics, Google Analytics) • 2+ years of SQL experience preferred • 2+ years of Alteryx experience preferred • Experience with the restaurant industry or a high growth organization is a plus Work Experience 2-4 years Physical Requirements Basic keyboarding or other repetitive motions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $88,843.75 - $116,656.25 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

The Senior Workday Payroll Support Analyst ensures the seamless operation and optimization of the Workday Payroll System, leading technical payroll support and driving configuration initiatives. This role involves managing complex technical issues and collaborating with various departments as a subject matter expert. | The ideal candidate should have deep Workday Payroll expertise and strong analytical skills. Familiarity with US payroll regulations and effective communication abilities are also essential. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Senior Workday Payroll Support Analyst plays a pivotal role in ensuring the seamless operation and optimization of our Workday Payroll System. The role is responsible for leading technical payroll support within Workday, driving configuration and enhancement initiatives, and ensuring the overall health and accuracy of payroll operations. The role will have responsibility for managing complex technical issues, providing advanced troubleshooting support, and driving innovative solutions to enhance system functionality. Additionally, this role collaborates closely with stakeholders across various departments, serving as a subject matter expert and key point of contact for payroll-related inquiries and initiatives. The ideal candidate brings deep Workday Payroll expertise, thrives in a collaborative environment, and excels at solving complex system issues in support of our growing business. This is a Remote position. Job Responsibilities and Duties Assume leadership of technical support efforts for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team. Take ownership of configuring and maintaining Workday U.S. Payroll and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance. Lead the testing and implementation of Workday U.S. Payroll updates, enhancements, and Workday releases. Foster seamless collaboration with cross-functional teams including Compensation, Benefits, and Operations to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements. Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment. Write and maintain documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible. Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance. Provide dedicated support to the Controllership team’s SOX configurable controls within Workday U.S. Payroll, ensuring that these controls are appropriately designed and function effectively. Knowledge, Skills, and Abilities Deep understanding of payroll operations and system configuration within Workday. Workday Payroll Certification or equivalent. Familiarity with relevant regulations and laws governing US payroll processes. Strong analytical and troubleshooting skills with a focus on root cause resolution. Effective verbal and written communication skills, with the ability to explain technical details to non-technical users. Strong interpersonal skills and ability to thrive in a collaborative environment Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: Weekly Pay and Performance bonuses Shake Shack Meal Discounts Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Medical, Dental, and Vision Insurance* Employer Paid Life and Disability Insurance* 401k Plan with Company Match* Paid Time Off* Paid Parental Leave* Access to Employee Assistance Program on Day 1 Pre-Tax Commuter and Parking Benefits Flexible Spending and Dependent Care Accounts* Development and Growth Opportunities *Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Let's connect! Add your resume to our Talent Community to stay up-to-date with relevant career opportunities. Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day. Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to grow. See why it's worth it to work at Shake Shack. We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack. At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.

Manage full pre-construction process for new store development projects including schedules, landlord coordination, entitlements, permitting, and cross-functional communication to deliver projects on time and within scope. | Bachelor's degree in relevant field, 6-8 years in real estate development or construction project management, 2-4 years supervisory experience, proficiency in project tracking tools, and domestic travel. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Senior Development Project Manager is responsible for managing the full pre-construction process for assigned new store development projects, from site handoff through construction start. This role is responsible for hands-on project execution, including developing and managing schedules, pacing, and execution plans, while maintaining high standards in order to deliver projects on schedule, within scope, and aligned with organizational goals. The Senior PM ensures overall project delivery with a focus on landlord coordination, entitlements, permitting, and cross-functional communication. Job Responsibilities and Duties • Manage a portfolio of assigned development projects from site handoff through construction start, including overall schedule, landlord deliverables, entitlements, and permitting. • Develop and continuously adjust comprehensive project execution plans; establishing realistic timelines and critical milestones for all project phases in the context of landlord delivery and departmental goals. • Monitor and track project progress, directly intervening to remove blockers and ensure day-to-day tasks stay on track, maintaining schedule, budget, and quality targets. • Serve as the primary day-to-day contact for internal teams, external consultants, and landlords for assigned projects. • Coordinate cross-functionally with real estate, design, permitting, and construction teams, participating directly in task resolution to ensure seamless project delivery. • Maintain and update project schedules, budgets, and status reports for assigned projects, escalating risks or delays to leadership promptly. • Oversee entitlement and permitting activities for all assigned sites. • Lead weekly regional pipeline meeting and deal review meeting; ensure action items are tracked, assigned, and completed. • Lead internal kickoff and due diligence reviews for assigned projects, actively managing next steps and follow-ups. • Manage entitlement and permitting budgets and fees for all assigned sites • Attend and contribute to project meetings, providing clear updates on schedules, risks, and outstanding actions. • Conduct site visits as needed to verify landlord work progress and coordinate resolution of deficiencies. • Support process improvement initiatives as directed, contributing insights from project execution experience. • Direct oversight of Permitting Manager Knowledge, Skills, Abilities • Strong project management skills with the ability to manage multiple concurrent projects. • Deep understanding of end-to-end development processes, with expertise in entitlements and permitting. • Experience developing and executing schedules, pacing, and project execution plans. • Exceptional communication, organization, and cross-functional collaboration skills. • Proficiency in project tracking tools and scheduling software; Excel and Microsoft Office required. • Proficiency in Microsoft Project, Smartsheet, and Bluebeam preferred. • Domestic travel required. Requirements Education Requirements Bachelor's Degree Education or Certificate Details Degree in Real Estate, Construction, Architecture, Interior Design or Engineering Work Experience • 6–8 years of experience in real estate development, design project management, construction project management, or related field managing multiple concurrent projects in a fast-paced environment Supervisory Experience • 2-4 years Related Experience • Real Estate Development • Construction • Project Management • Architecture/Engineering • Tenant Coordination • Permitting and Entitlements Physical Requirements Precise hand/eye coordination Basic keyboarding or other repetitive motions Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $142,100.00 - $190,350.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage and evolve brand standards and prototypes, lead cross-functional initiatives, and ensure project execution within budget and timelines. | Bachelor's degree in architecture or related field, 4-6 years experience in design/project management, supervisory experience, proficiency with design software, and knowledge of ADA compliance. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary This role contributes to Shake Shack’s success by managing, maintaining, and evolving our brand standards, prototypes, and development initiatives. Reporting to the Sr. Director of Design & Development, this role will serve as a key point of contact for cross-functional initiatives, and the role’s output will support scalability, guest experience, and Shake Shack’s cost, schedule, and pipeline objectives. Job Responsibilities and Duties Brand Standards Management • Maintain and regularly update Shake Shack’s development standards and directives • Lead monthly Directives Committee Meeting • Ensure consistent application of brand standards across all new builds, remodels, and special projects • Serve as subject matter expert on our built environment and brand integrity Prototype Development • Own and evolve Drive Thru & Core Shack prototype documentation in collaboration with Design, Construction, Operations, and other cross-functional stakeholders • Integrate new design solutions, operational feedback, and innovation into Shake Shack’s prototypes • Manage the production and coordination of design and construction documents created by internal designers and external consultants (including Architects, MEP Engineers, Kitchen Designers, Structural and Civil Engineers). • Ensure all drawings and specifications reflect current standards, ADA compliance, and Shake Shack’s design intent. • Lead the change management process for prototypes and documentation updates. Special Initiatives • Lead and support cross-functional projects focused on innovation, efficiency, and scalability in restaurant development. • Manage pilot programs and rollouts of new layouts, equipment, and technologies. • Ensure projects are executed within established timelines, capital expenditure budgets, and strategic objectives. Communication & Collaboration • Develop and maintain clear documentation, workflows, and toolkits to support internal teams and external partners. • Facilitate internal training and cross-functional alignment around changes to standards or procedures. • Collaborate closely with Design, Construction, Procurement, IT, Operations, and external partners. Knowledge, Skills, Abilities • Highly organized, proactive and self-motivated individual with excellent project management skills • Expert written and verbal communicator • Skilled at balancing input from multiple stakeholders and driving alignment toward clear, actionable outcomes • Strong ability to manage through evolving projects or processes • Confident decision-maker who can escalate, influence, and resolve complex issues • Excellent interpersonal skills with the ability to build relationships and trust across diverse teams • Solid understanding of architectural drawings, construction documents, and the design development process • Strong design sensibility with an eye for detail and a commitment to brand integrity in the built environment • Comfortable managing external consultants and internal contributors to meet quality and timeline expectations • Knowledge of ADA compliance and accessibility best practices in retail/restaurant environments • Financially minded with the ability to manage projects and documentation within capital budget parameters • Able to manage multiple projects and shifting priorities in a fast-paced, high-growth environment • Proficiency in Excel, PowerPoint, and SharePoint is required • Proficiency in Bluebeam is required • Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite is preferred • Proficiency in Microsoft Project and/or Smartsheet is preferred. • Domestic travel required Requirements Education Requirements Bachelor's Degree Education or Certificate Details Degree in Architecture, Interior Design, Construction Management, Engineering or Related Field Work Experience 4-6 years Supervisory Experience 1-3 years Related Experience • 3+ years of related experience in restaurant, retail, commercial development, or design project management • Experience developing and maintaining brand standards, prototypes, or design guidelines • Experience with rollout programs (multi-unit development or franchise expansion is a plus) • Experience managing capital projects and working within defined budget parameters • Experience working with external consultants such as architects, MEP, structural, and civil engineers • Experience conducting design or constructability reviews and incorporating feedback into drawings or standards • Experience supporting pilot projects, innovation initiatives, or process improvements in physical development • Experience managing document control systems and change management processe • Experience in hospitality operations or with brands that balance design integrity and operational efficiency is a plus Physical Requirements Precise hand/eye coordination Basic keyboarding or other repetitive motions Lifting/pushing objects weighing over 10 lbs. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $121,650.00 - $159,650.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Provide comprehensive executive support including calendar and travel management, event planning, onboarding, and expense/vendor management for senior executives. | 2-4 years relevant experience with at least 3 years supporting VP or higher, Bachelor’s degree in Marketing, Communications, or related field, strong communication and multitasking skills. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Our Executive Assistants are highly-respected because their skills are quite simply, essential. You would be a key member of a dynamic, fast-paced team that serves as a center of excellence for the enterprise, partnering with leadership across lines of business with “EQ” skills to build bridges, forge alliances and encourage people to want to work with you. You’re a calm head and steady hand to deal with everyday challenges and the unexpected. This position is located at Shake Shack’s NYC Support Center, Monday - Thursday (4 days per week). You will support our Chief Development Officer and our President of Global Licensing. Essential Job Duties and Responsibilities Administrative & Calendar Management: • Interface directly with other senior executives and their support teams to calendar key meetings. • Understand each day’s priorities so you can be strategic about how you direct inquiries and requests. • Prepare agendas, materials, notes and key next steps for large cross-functional meetings. Travel Coordination • Create a multi-city travel itinerary, taking into account time zones, weather delays, traffic and fatigue levels. • Coordinate these schedules between executives based in multiple cities. Event Planning • Plan and execute high profile events, including all-hands meetings, off-sites and team building activities. New Hire Onboarding • Assist with on-boarding new team members – you’ll be the “friendly face” that newbies count on to answer all their questions, including some who are extremely senior in the organization. Expense & Vendor Management • Support expense reports and execute signatures/approvals for vendor contracts, purchase orders, etc. Efficiency & Executive Support • Champion efficiency, executive time and a willingness to go the extra mile without being asked. Preferred Qualifications Education: • Bachelor’s Degree in Marketing, Communications, or a related field. Work Experience: • 2–4 years of relevant experience. • At least 3 years supporting a Vice President or higher-level executive. Skills & Competencies: • Solid written and verbal communication skills, including strong grammar and a rich vocabulary. • Ability to multi-task and prioritize deadlines/deliverables. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $85,290.00 - $111,990.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Manage daily restaurant operations, train and motivate team members, ensure guest satisfaction, and maintain compliance with sanitation and safety regulations. | 2-3 years restaurant management experience, knowledge of restaurant operations and personnel management, leadership skills, and preferably food handler certification. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Responsibilities • Manage daily restaurant operations to ensure superior service and guest satisfaction • Train team members on all aspects of the Shack operations • Motivate and manage team members to provide highest level of hospitality • Demonstrate leadership with a focus on coaching and achieving excellence • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events • Ensure compliance with sanitation and safety regulations Job Qualifications • 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting • Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security • Must exhibit an aptitude for leading, coaching, and driving excellence at every level • Understanding of financial aspects of business operations • Food handler certification, preferred • Willingness to work flexible hours Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $65,187.20 - $83,865.60 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Lead training and coaching of company standards and training programs for team members and managers within an assigned territory to improve retention and productivity. | 3-5 years experience with 1-3 years supervisory and 2+ years management experience in hospitality, plus ability to lead field teams and enforce SOPs. | Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Must live within 20 miles of an existing Shake Shack location. Priority candidates live in/near the Boston Area. Job Responsibilities and Duties • Oversees the execution of Team Member and Manager training within an assigned territory • Provides feedback on Team Member and Manager training materials • Facilitates LTO training and execution in assigned territory • Sources Trainers and executes training for designated NSOs • Partners with Area Directors on post NSO action planning • Develops Trainers to ensure Area self sufficiency for growth • Executes quarterly focus training and implementation • Supports test initiatives and provides feedback to Restaurant Excellence team • Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams • Facilitates MIT calls and communicates feedback • Supports training projects and adheres to timelines • Partners with Field Ops to support area people planning and Manager development • Supports license and International training and NSO process in assigned areas • Executes Certified Training Shack program in designated areas Knowledge, Skills, Abilities • Ability to lead a field based team • Demonstrates ability to train and enforce SOPs • Strong knowledge of Company standards and processes • Passion for operations and people development • Ability to provide feedback to direct reports and leadership as appropriate Education Requirements Associate's Degree or related work experience Work Experience 3-5 years Supervisory Experience 1-3 years Related Experience 1+ years facilitating training in a multi-unit hospitality environment 2+ years Management experience in the hospitality industry Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.