ServiceNow

Define and execute partner-driven product strategies within the Data and Analytics ecosystem to maximize value and growth. | Extensive experience in enterprise data platforms, product management, and strategic partnerships, with strong communication and cross-functional collaboration skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We seek an experienced Outbound Product Management lead for our Data and Analytics Product Ecosystem to define our product vision and manage relationships with our expanding set of technology partners. You will co-define and execute our product strategy with these partners to establish ServiceNow as a leader in the Data and Analytics marketplace. You will be responsible for setting the vision and partner product strategy that combines ServiceNow's product portfolio with partner solutions, in collaboration with inbound and outbound product managers across individual product areas. You'll execute this strategy by working cross-functionally with product management, engineering, product marketing, business development, corporate development, and field sales to drive value for ServiceNow, our customers, and our partners. This is a unique opportunity to shape product strategy across a broad ecosystem of partners while going deep with a select set where we can form strategic relationships. What you get to do in this role: Establish deep relationships with technology partners in the Data and Analytics ecosystem. Evangelize and drive the partner integration and solution strategy with a select set of high priority technology partners to maximize the value of our Data and Analytics technology ecosystem with a focus to grow and scale the business. Co-Create blueprints and definitions for joint solutions with ServiceNow inbound product management and engineering. Creatively define solutions and integrations with partners that would maximize value of ServiceNow and Partner solutions for customers, while preserving and enhancing competitive differentiation for ServiceNow. Be a strong communicator, presenter and evangelize our product vision and joint solution strategy with our key strategic technology partners and steer/drive partners towards ServiceNow recommended frameworks. Partner with our global field organization to maximize NNACV and CACV by creating solution assets and drive outbound awareness for joint solutions with the help of product marketing of these partner-influenced or dependent solutions. Drive field engagement through joint customer conversations, solution ideation and validation. In partnership with product leadership, create recommendations for deeper strategic engagements with select partners, including, but not limited to strategic investments, inbound or outbound OEM relationships and M&A. Be able to co-create a strong analytical business case with the what, the why and the how for joint investment where necessary to drive incremental outcomes. Track the competitive landscape and industry trends and adjust our technology partnership strategy across our portfolio as necessary, to maintain and maximize our differentiation. Qualifications Qualifications to be successful in this role: Experience leveraging or integrating AI into work processes, decision-making, or problem-solving—including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 12+ years of experience in enterprise high-tech software with 4+ years in enterprise Data Platforms (Databricks, Snowflake, BigQuery, Cloudera, etc.), Data Integration, or Data Analytics technology as a product manager, product strategy lead, or solution consultant Domain expertise with deep understanding of data platforms like Snowflake, Databricks, Azure Fabric, Amazon Redshift, BigQuery, or Cloudera (strong plus) Knowledge of ServiceNow platform, current applications portfolio, and the associated competitive and partner landscape (plus) Knowledge of the broad IT technology landscape and experience executing based on industry trends, competitive landscape, and whitespace opportunities Highly collaborative with ability to manage, influence, and drive change cross-functionally. Exhibit drive, hunger, and humility, be a driver, not a passenger Creative and ready to roll up your sleeves to get things done by building relationships, demonstrating value, and sharing expertise Detail-oriented, know the details and own the outcomes Ability to paint a compelling vision that inspires teams and senior stakeholders Excellent written and verbal communication skills with a bias for crisp narratives through documents, presentations, and emails For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Developing and demonstrating data platform solutions leveraging ServiceNow technologies to support customer needs. | Extensive experience in data engineering, integration, and solution architecture, with strong stakeholder management and technical communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a dynamic and experienced technical presales professional specializing in data platform and integration. As a Data Platform Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s data platform, that enable next-level business impact via NowAssist and Agentic AI capabilities. Leveraging your deep understanding in the data domain, you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our customers. Responsibilities: Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s data products spanning database, data catalog, governance and integrated data solutions to business and technical stakeholders. Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data challenges and requirements, and translate them into effective ServiceNow-based solutions. Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s data platform to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution. Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions. Continuous Learning: Maintain deep technical expertise on ServiceNow’s data portfolio including Workflow Data Fabric, RaptorDB, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions. Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, relational databases, and analytics platforms. Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies. Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent. Experience with ServiceNow platform certifications (CSA, CAD) is strongly preferred. Exposure to additional technologies such as Generative AI, Process Mining, data governance practices is a plus. Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers. Consultative mindset with a focus on identifying and driving process improvement and operational efficiency. Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively. Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow. Travel up to 25% FD21 For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Establish and manage relationships with technology partners, co-create joint solutions, and drive product ecosystem strategy. | Extensive experience in enterprise data platforms, product management, and strategic partnership development, with strong communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We seek an experienced Outbound Product Management lead for our Data and Analytics Product Ecosystem to define our product vision and manage relationships with our expanding set of technology partners. You will co-define and execute our product strategy with these partners to establish ServiceNow as a leader in the Data and Analytics marketplace. You will be responsible for setting the vision and partner product strategy that combines ServiceNow's product portfolio with partner solutions, in collaboration with inbound and outbound product managers across individual product areas. You'll execute this strategy by working cross-functionally with product management, engineering, product marketing, business development, corporate development, and field sales to drive value for ServiceNow, our customers, and our partners. This is a unique opportunity to shape product strategy across a broad ecosystem of partners while going deep with a select set where we can form strategic relationships. What you get to do in this role: • Establish deep relationships with technology partners in the Data and Analytics ecosystem. • Evangelize and drive the partner integration and solution strategy with a select set of high priority technology partners to maximize the value of our Data and Analytics technology ecosystem with a focus to grow and scale the business. • Co-Create blueprints and definitions for joint solutions with ServiceNow inbound product management and engineering. • Creatively define solutions and integrations with partners that would maximize value of ServiceNow and Partner solutions for customers, while preserving and enhancing competitive differentiation for ServiceNow. • Be a strong communicator, presenter and evangelize our product vision and joint solution strategy with our key strategic technology partners and steer/drive partners towards ServiceNow recommended frameworks. • Partner with our global field organization to maximize NNACV and CACV by creating solution assets and drive outbound awareness for joint solutions with the help of product marketing of these partner-influenced or dependent solutions. Drive field engagement through joint customer conversations, solution ideation and validation. • In partnership with product leadership, create recommendations for deeper strategic engagements with select partners, including, but not limited to strategic investments, inbound or outbound OEM relationships and M&A. Be able to co-create a strong analytical business case with the what, the why and the how for joint investment where necessary to drive incremental outcomes. • Track the competitive landscape and industry trends and adjust our technology partnership strategy across our portfolio as necessary, to maintain and maximize our differentiation. Qualifications Qualifications to be successful in this role: • Experience leveraging or integrating AI into work processes, decision-making, or problem-solving-including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • 12+ years of experience in enterprise high-tech software with 4+ years in enterprise Data Platforms (Databricks, Snowflake, BigQuery, Cloudera, etc.), Data Integration, or Data Analytics technology as a product manager, product strategy lead, or solution consultant • Domain expertise with deep understanding of data platforms like Snowflake, Databricks, Azure Fabric, Amazon Redshift, BigQuery, or Cloudera (strong plus) • Knowledge of ServiceNow platform, current applications portfolio, and the associated competitive and partner landscape (plus) • Knowledge of the broad IT technology landscape and experience executing based on industry trends, competitive landscape, and whitespace opportunities • Highly collaborative with ability to manage, influence, and drive change cross-functionally. Exhibit drive, hunger, and humility, be a driver, not a passenger • Creative and ready to roll up your sleeves to get things done by building relationships, demonstrating value, and sharing expertise • Detail-oriented, know the details and own the outcomes • Ability to paint a compelling vision that inspires teams and senior stakeholders • Excellent written and verbal communication skills with a bias for crisp narratives through documents, presentations, and emails For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Developing and executing internal and external communication plans, supporting the Chairman & CEO, managing social media, and organizing global employee events. | Over 10 years of corporate/employee communications experience, excellent written/verbal skills, executive presence, organizational skills, and experience with media and events. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Communications Manager for Office of the Chairman & CEO will be responsible for ensuring that employees, customers, partners, and the greater ServiceNow community are informed, engaged, and inspired. The Communications Specialist works directly to support the Chairman & CEO. Responsibilities include developing and executing internal communication plans, managing Outlook, supporting employee events, and leading the social media strategy by collaborating with cross-functional teams internally and externally. This individual will partner closely with the Communications Manager, all members of Office of the Chairman & CEO, our VP of Employee Communications, and social teams. How you’ll do it: Develop internal as well as external communication plans to support business initiatives and manage appropriate delivery of communications Provide communication support to Chairman & CEO by drafting speeches, video scripts, quotes, documents, photo review, etc. Providing communication support to Office of the Chairman & CEO teammates, influencing strategic messaging Create effective messages for various internal programs that target relevant audience Analyze communication effectiveness and revise the appropriately planned communication strategies in partnership with our Communications team Provide recommendations across day to day inbound and outbound e-mail outreach In partnership with Employee Communications, plan and support employee events globally where Chairman & CEO will participate Qualifications ​​​Strong interpersonal and communication skills are the major requirement of the Communications Specialist. Along with this, they must also possess skills given below: 10+ years corporate/employee communications, public relations, marketing, or executive communications experience Expert written and verbal communicating skills Great executive presence Extremely strong organizational and management skills Easily accessible outside of traditional work hours, flexible to global time zones Team player and leader - Can collaboratively work with C-Suite leaders, their teams, agency partners, business partners, and vendors. Operates with a high sense of urgency with an ability to manage multiple projects at once with ease Make necessary decisions even under pressure Resourcefulness Ability to effectively operationalize team processes Effective time management skills and ability to complete given tasks perfectly within the given time Understanding of relevant technology and market trends Proper knowledge about media and communication Power user of Microsoft Office tools Experience with events Strong natural ability to identify, develop, and tell a great story across multiple media For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and maintain analytics infrastructure and reporting frameworks to enable portfolio performance insights for leadership. | Extensive experience in business analytics, data visualization, SQL, data modeling, and strategic storytelling, with a focus on portfolio or organizational data. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Portfolio Analytics & Insights Lead position comes with the opportunity to play a key role in transforming how the Infrastructure & Automation (I&A) organization leverages data to drive decision-making and demonstrate business impact at ServiceNow. This role will serve as the intelligence architect for the organization, responsible for designing, building, and maintaining the analytics infrastructure, reporting frameworks, and insights capabilities that provide visibility into portfolio health, performance trends, and strategic outcomes. An ideal candidate will blend data analytics expertise, business acumen, visualization design skills, and storytelling capability to transform raw data into actionable intelligence that informs leadership decisions and drives organizational performance. This role involves a range of key responsibilities, all aimed at creating a data-driven culture and enabling evidence-based portfolio management across I&A. As such, the candidate must balance technical analytics capabilities with strategic business context, combining analytical rigor with narrative clarity to illuminate what matters most. What you get to do in this role: • Design, build, and continuously evolve the analytics and reporting ecosystem that enables I&A leadership to understand portfolio performance, identify trends, anticipate risks, and make informed investment decisions. Transform complex data into compelling insights and visualizations that drive action and accountability • Design and build comprehensive portfolio dashboards that provide real-time visibility into initiative health, resource utilization, delivery velocity, risk exposure, and business impact across the I&A landscape • Develop analytics frameworks and measurement models that define how success is measured, tracked, and reported – including leading and lagging indicators, health scoring methodologies, and benefit realization tracking approaches • Own the data architecture for portfolio reporting, establishing data standards, defining source system integrations, ensuring data quality and integrity, and building automated data pipelines that minimize manual effort • Create executive-level insights and narratives by analyzing portfolio data to identify trends, patterns, anomalies, and strategic implications – translating metrics into meaningful business stories for leadership consumption • Design and maintain the portfolio reporting calendar, establishing regular cadences for performance reviews, trend analysis, deep-dives, and strategic planning cycles with appropriate stakeholder audiences • Partner with business intelligence and data engineering teams to leverage enterprise analytics platforms, integrate I&A portfolio data with broader organizational systems, and build scalable reporting solutions • Establish self-service analytics capabilities by building intuitive dashboards, creating user guides, and enabling stakeholders to access and interpret data independently while maintaining governance and consistency • Conduct ad hoc analysis and scenario modeling to support strategic decisions, business case development, capacity planning, and investment prioritization discussions • Drive continuous improvement of analytics capabilities by gathering stakeholder feedback, identifying gaps in current reporting, exploring emerging analytics technologies, and evolving the insights ecosystem to meet changing needs • Support executive presentations by providing data-driven content, compelling visualizations, and analytical narratives that inform leadership decision-making and organizational storytelling • Define and track portfolio KPIs in partnership with governance and strategy leads, ensuring metrics are aligned to business outcomes, properly instrumented, and consistently reported • Demonstrate flexibility in responding to urgent data requests and shifting analytical priorities while maintaining the integrity and sustainability of core reporting infrastructure Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • 6+ years of experience in business analytics, portfolio analytics, business intelligence, or data visualization roles within technology organizations, consulting firms, or enterprise analytics functions • Advanced proficiency in analytics and visualization platforms (Tableau, Power BI, Looker, or similar), with demonstrated ability to design intuitive, executive-level dashboards and interactive reporting solutions • Strong technical data skills: Experience with SQL, data modeling, ETL/data pipeline concepts, and working with multiple source systems to create integrated analytical views • Proven expertise in measurement framework design, including defining KPIs, building scorecards, developing health metrics, and establishing benefit realization tracking methodologies • Business acumen and strategic thinking: Ability to understand organizational context, connect data to business outcomes, and translate analytical findings into strategic recommendations • Exceptional storytelling and communication skills: Proven ability to transform complex data into clear, compelling narratives that resonate with executive audiences and drive decision-making • Experience with portfolio or organizational data: Background working with initiative tracking data, resource utilization metrics, delivery performance indicators, or similar organizational datasets • Detail-oriented with quality mindset: Strong commitment to data accuracy, validation, and governance while balancing speed and pragmatism in delivery • Collaborative and consultative approach: Demonstrated ability to partner with diverse stakeholders to understand analytical needs, gather requirements, and deliver solutions that solve real business problems • Self-starter with analytical curiosity: Proactive in identifying data opportunities, exploring new analytical techniques, and continuously improving insights capabilities without detailed direction Additional desired qualifications: • Familiarity with ServiceNow platforms and Go-to-Market operations data, or similar enterprise technology environments • Experience with Anaplan, SPM systems, or enterprise resource planning analytics • Experience supporting transformation initiatives through data and analytics • BA/BS degree in Data Analytics, Statistics, Business, Information Systems, or related field, or equivalent work experience; advanced degree For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Configuring and developing ServiceNow solutions, including integrations, portals, and process optimization for finance and supply chain domains. | Requires 3+ years of ServiceNow configuration/development experience, certifications, and expertise in finance and supply chain systems, which are not reflected in your resume. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. · Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains · Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution technology · Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution · Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them · Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement · Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Develop required integration components (SSO, LDAP, etc.) with multiple systems · Develop required portal components · Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: · Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. · At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below · At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals · Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. · Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems · Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies · Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Define and execute partner product strategies, establish deep relationships with technology partners, and co-create joint solutions to maximize value for ServiceNow and its ecosystem. | Extensive experience in enterprise data platforms, solution management, and strategic partnership development, with strong communication and cross-functional collaboration skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We seek an experienced Outbound Product Management lead for our Data and Analytics Product Ecosystem to define our product vision and manage relationships with our expanding set of technology partners. You will co-define and execute our product strategy with these partners to establish ServiceNow as a leader in the Data and Analytics marketplace. You will be responsible for setting the vision and partner product strategy that combines ServiceNow's product portfolio with partner solutions, in collaboration with inbound and outbound product managers across individual product areas. You'll execute this strategy by working cross-functionally with product management, engineering, product marketing, business development, corporate development, and field sales to drive value for ServiceNow, our customers, and our partners. This is a unique opportunity to shape product strategy across a broad ecosystem of partners while going deep with a select set where we can form strategic relationships. What you get to do in this role: • Establish deep relationships with technology partners in the Data and Analytics ecosystem. • Evangelize and drive the partner integration and solution strategy with a select set of high priority technology partners to maximize the value of our Data and Analytics technology ecosystem with a focus to grow and scale the business. • Co-Create blueprints and definitions for joint solutions with ServiceNow inbound product management and engineering. • Creatively define solutions and integrations with partners that would maximize value of ServiceNow and Partner solutions for customers, while preserving and enhancing competitive differentiation for ServiceNow. • Be a strong communicator, presenter and evangelize our product vision and joint solution strategy with our key strategic technology partners and steer/drive partners towards ServiceNow recommended frameworks. • Partner with our global field organization to maximize NNACV and CACV by creating solution assets and drive outbound awareness for joint solutions with the help of product marketing of these partner-influenced or dependent solutions. Drive field engagement through joint customer conversations, solution ideation and validation. • In partnership with product leadership, create recommendations for deeper strategic engagements with select partners, including, but not limited to strategic investments, inbound or outbound OEM relationships and M&A. Be able to co-create a strong analytical business case with the what, the why and the how for joint investment where necessary to drive incremental outcomes. • Track the competitive landscape and industry trends and adjust our technology partnership strategy across our portfolio as necessary, to maintain and maximize our differentiation. Qualifications Qualifications to be successful in this role: • Experience leveraging or integrating AI into work processes, decision-making, or problem-solving—including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • 12+ years of experience in enterprise high-tech software with 4+ years in enterprise Data Platforms (Databricks, Snowflake, BigQuery, Cloudera, etc.), Data Integration, or Data Analytics technology as a product manager, product strategy lead, or solution consultant • Domain expertise with deep understanding of data platforms like Snowflake, Databricks, Azure Fabric, Amazon Redshift, BigQuery, or Cloudera (strong plus) • Knowledge of ServiceNow platform, current applications portfolio, and the associated competitive and partner landscape (plus) • Knowledge of the broad IT technology landscape and experience executing based on industry trends, competitive landscape, and whitespace opportunities • Highly collaborative with ability to manage, influence, and drive change cross-functionally. Exhibit drive, hunger, and humility, be a driver, not a passenger • Creative and ready to roll up your sleeves to get things done by building relationships, demonstrating value, and sharing expertise • Detail-oriented, know the details and own the outcomes • Ability to paint a compelling vision that inspires teams and senior stakeholders • Excellent written and verbal communication skills with a bias for crisp narratives through documents, presentations, and emails For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Architecting, maturing, and governing scalable, secure, high-performing solutions on the ServiceNow platform for financial institutions. | Extensive experience in enterprise platform architecture, ServiceNow expertise, and leadership in large-scale deployments, with a focus on digital transformation and AI integrations. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: • Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. • Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, IRM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows, etc. • Translate goals and desired into an architectural roadmap. • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. • Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. • Be an active contributor of leading practices and expertise related to the ServiceNow platform. • Maintain the skills and certifications that are relevant to your customers and your role. CTA preferred. • Mentor others in their professional development. • Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. • Help customers adhere to ServiceNow architecture guardrails and coding standards. • Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. • Support the development of reusable solutions, accelerators, and technical assets. • Present platform strategy and design decisions to stakeholders and leadership. Qualifications To be successful in this role you have: • 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience • Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment • Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps • 3+ years in an Enterprise or Solution Architect role, or relevant experience • Knowledge of re-platforming, data modeling, CMDB design, data strategies, platform security, IRM, SPM and integration is a plus. • Cloud application technology experience • Familiarity with Enterprise Platforms in addition to ServiceNow • A strong customer focus • The ability to thrive in complexity • A strategic and collaborative mindset • Excellent presentation and communication skills • Strong executive communication skills • Ability to travel up to 30% of the time. Preferred Qualifications: • Financial Services / Banking experience • Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) • Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) • Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Configure and develop ServiceNow solutions for finance and supply chain processes, including integrations and portals, while guiding customer workshops and ensuring successful project delivery. | Experience with ServiceNow configuration/development, enterprise finance and supply chain systems, and web technologies; certifications in ServiceNow are preferred. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. · Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains · Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution technology · Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution · Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them · Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement · Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Develop required integration components (SSO, LDAP, etc.) with multiple systems · Develop required portal components · Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: · Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. · At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below · At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals · Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. · Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems · Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies · Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead the development and management of a machine learning platform for enterprise search leveraging LLMs, guiding technical strategy, and collaborating with cross-functional teams. | Extensive experience in machine learning, proven leadership in managing high-performing teams, proficiency in Python, Golang, or C++, and a strong track record of deploying ML models in production. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Director, Machine Learning Engineering - GAI Search Platform As the leader of a team of talented machine learning engineers, your foremost objective will be to establish a ML platform facilitating AI-powered enterprise search applications leveraging large language models (LLMs). You will guide a team in architecting the ranking systems, developing a framework, and providing tools to ensure system health, while also solidifying model training and evaluation workflows. Your team will occupy a pivotal role connecting search infrastructure with ML-based ranking, and will ultimately be accountable for the stability and performance of enterprise search products built on top of the platform. Your team's ownership of the search platform is crucial to the company's search product lines, with success measured by its enablement capabilities. This platform should facilitate rapid iteration on model enhancements for relevance engineers, allowing them to improve ML metrics with a clear understanding of performance tradeoffs. Additionally, it should enable product engineers to develop novel search applications with ease. You will be responsible for guiding the team's technical direction, managing project timelines, and ensuring the robustness, efficiency, and innovation of our machine learning based search systems. Your team will collaborate closely with search infrastructure and relevance engineers, and partner with product, design, and customer success teams to jointly achieve business objectives. What you’ll do: Team Leadership: Recruit, hire, and mentor a high-performing team of machine learning engineers. Maintain a “system focus” mindset in your team. Foster a collaborative and inclusive team culture, promoting knowledge sharing and continuous learning. Set clear goals, provide regular feedback, and promote professional growth and development of team members. Project Management: Develop and manage project plans, timelines, and budgets for machine learning initiatives. Ensure the successful execution of projects, from ideation and prototyping to production deployment. Collaborate with cross-functional teams to define project requirements and priorities. Technical Leadership: Drive the technical vision and strategy. Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern, intelligent search experiences. Oversee the research, development, and deployment of machine learning models and algorithms. Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies. Quality and Performance: Implement best practices for model development, data pipelines, and model evaluation. Monitor and optimize the performance, scalability, and reliability of machine learning systems. Ensure that our AI solutions meet high standards of accuracy and efficiency. Stakeholder Communication: Collaborate with leadership, product managers, customer success staff, and other teams to align machine learning initiatives with business goals. Provide regular updates and reports on project status, challenges, and successes to stakeholders. Advocate for platform usability by gathering feedback from internal relevance and product engineers, and ensuring their workflows are fully supported. Qualifications What you bring to the table: Master's degree in Computer Science or a related field. A Ph.D. is a plus. 8+ years of experience in machine learning or software engineering, including 3+ years in technical leadership or management roles. Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level. Proven experience managing high-performing teams, including mentoring and supporting Staff-level (I6) or higher engineers, with a strong track record of delivering technically ambitious, production-grade projects. Proficiency in programming languages such as Python, Golang, C++. Excellent problem-solving and analytical skills. Strong communication skills. Knowledge of software engineering best practices and experience with deploying machine learning models in production environments. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Required in Office

Lead and manage a team of machine learning engineers to develop and optimize AI-powered search relevance systems, integrating LLMs and RAG techniques. | Requires 8+ years in applied machine learning, proven leadership in ML projects, proficiency in Python, Golang, C++, and experience deploying ML in production environments. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Machine Learning Engineering Manager, GAI Search Relevance As the leader of a team of talented search relevance engineers, your objective will be to measure and improve the ranking and relevance of our AI-powered enterprise search applications. Since these applications also leverage large language models (LLMs), you will also be responsible for measuring and improving RAG-based objectives such as summarization, groundedness of responses, and citation correctness and completeness. You will guide the team to drive end-to-end development of machine-learning models, including data synthesis, feature engineering, experiment design, evaluation and more. Your team will play a pivotal role in improving our search relevance in a systematic and methodical manner as we scale to new customers, new types of data and use-cases, and will ultimately be accountable for the ranking quality of all our enterprise search products. Your team's ownership of search quality is crucial to the company's search product lines, with success measured by its enablement capabilities. You will enable your team members by facilitating rapid iteration on model enhancements, allowing them to improve ML metrics with a clear understanding of performance tradeoffs and generalizability. You will be responsible for guiding the team's technical direction, managing project timelines, and ensuring the robustness, efficiency, and innovation of our machine learning based search systems. Your team will collaborate closely with search infrastructure and platform engineers, and partner with product, design, and customer success teams to jointly achieve business objectives. What You Will Do: Team Leadership: Recruit, hire, and mentor a high-performing team of machine learning engineers. Maintain a “ranking and relevance” mindset in your team, developing a thought leadership on our long-term relevance roadmap. Foster a collaborative and inclusive team culture, promoting knowledge sharing and continuous learning. Set clear goals, provide regular feedback, and promote professional growth and development of team members. Project Management: Develop and manage project plans, timelines, and budgets for machine learning initiatives. Ensure the successful execution of projects, from ideation and prototyping to production deployment. Collaborate with cross-functional teams to define project requirements and priorities. Technical Leadership: Drive the technical vision and strategy. Guide the integration and application of large language models (LLMs) and retrieval-augmented generation (RAG) techniques to enable modern, intelligent search experiences. Oversee the research, development, and deployment of machine learning models and algorithms. Stay current with the latest advancements in the field and ensure that our projects leverage cutting-edge technologies. Quality and Performance: Implement best practices for model development, data pipelines, and model evaluation. Monitor and optimize the performance, scalability, and reliability of machine learning systems. Ensure that our AI solutions meet high standards of accuracy and efficiency. Stakeholder Communication: Collaborate with leadership, product managers, customer success staff, and other teams to align machine learning initiatives with business goals. Provide regular updates and reports on project status, challenges, and successes to stakeholders. Communicate, collaborate, and build relationships with partner teams and peer teams to facilitate cross-functional projects Qualifications What you bring to the table: Master's degree in Computer Science specializing in Machine Learning or a related field. A Ph.D. is a plus. 8+ years of experience in applied machine learning preferably in the ranking/relevance domain, including 3+ years in technical leadership or management roles. Proven technical expertise that has been recognized at Staff Engineer (comparable to Google/Meta L6) or above level. Proven experience managing high-performing teams, including mentoring and supporting Staff-level (I6) or higher engineers, with a strong track record of delivering technically ambitious, production-grade projects. Proficiency in programming languages such as Python, Golang, C++. Excellent problem-solving and analytical skills. Strong communication skills. Knowledge of software engineering best practices and experience with deploying machine learning models in production environments. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Required in Office

Lead technical solution design, configuration, and integration for ServiceNow projects, supporting customer outcomes and technical standards. | Extensive experience with ServiceNow configuration, integrations, security, and working in federal environments, along with relevant certifications and security clearances. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Role The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes Lead customer design workshops across multiple ServiceNow platform products and capabilities. Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings Qualifications Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC). Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow security experience including Vault, Edge Encryption and Data Privacy ServiceNow Domain Separation At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Experience with data management, database design, and database concepts Experience working with self-hosted installations of the ServiceNow platform Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD) Proven team player and team builder For positions in this location, we offer a base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead and develop a team of enterprise account executives, drive revenue growth, and manage strategic customer relationships. | Extensive experience managing enterprise software sales teams, deep industry expertise in cloud and hyperscaler markets, and proven success in large quota achievement. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This is a high-stakes, high-impact Sales Leadership role managing a team of Sr. Enterprise Account Executives and/or Client Directors selling into Strategic Technology customers, some of the world's largest cloud providers, software platforms, and technology leaders. What You'll Do: • Lead and develop a team of 5-8 Sr. EAEs and/or Client Directors • Drive team performance to exceed annual revenue targets through strategic account planning, executive engagement, and disciplined pipeline management • Recruit and retain top talent; champion high performers and topgrade decisively • Foster a culture of collaboration, accountability, and excellence • Partner with Client Directors and Sr. EAEs to develop and execute account strategies for large, complex selling environments where ServiceNow may simultaneously sell to, partner with, and compete with the same customer • Engage and align effectively in C-level meetings to understand customer business requirements and build strategic relationships • Manage accurate forecasting and pipeline reporting through disciplined CRM hygiene and opportunity inspection • Build and drive sales strategy for the territory in conjunction with Sales Operations, including understanding the competitive landscape and market dynamics • Build excellent working relationships across Solution Consulting, Solution Sales organizations, Business Units, Professional Services, Marketing, Partner community, and ServiceNow executive team Qualifications To be successful in this role you have: • Current location in major metro of US WEST, strong preference on BAY AREA • 5+ years managing Enterprise or Strategic AE teams (within Enterprise Software) with consistent quota achievement • 10+ years of enterprise software sales experience and consistent quota achievement • Deep expertise in the Strat Tech industry with demonstrated success selling software into hyperscalers, cloud platforms, enterprise software companies • Willingness to travel as needed (30-50%) • Proven track record selling platform solutions into Fortune 500 accounts • Strong executive presence with ability to engage CxOs and navigate complex enterprise buying processes • Experience managing large quotas, large deal sizes, and senior sales talent • Active engagement with AI-powered tools to enhance productivity, decision-making, and customer engagement • Track record building or leading teams in high-growth environments • Strong success in recruiting, coaching and managing an exceptional sales team • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. • Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection • Experienced in driving sales process and drive effective working relationships with Sales Operations • Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem JV20 For positions in this location (Bay Area OR Seattle), we offer a base pay of $170,850 - $254,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Developing and executing internal and external communication plans supporting business initiatives and executive support. | 10+ years in corporate/employee communications, excellent verbal and written skills, experience with executive support, event planning, and media storytelling. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Communications Manager for Office of the Chairman & CEO will be responsible for ensuring that employees, customers, partners, and the greater ServiceNow community are informed, engaged, and inspired. The Communications Specialist works directly to support the Chairman & CEO. Responsibilities include developing and executing internal communication plans, managing Outlook, supporting employee events, and leading the social media strategy by collaborating with cross-functional teams internally and externally. This individual will partner closely with the Communications Manager, all members of Office of the Chairman & CEO, our VP of Employee Communications, and social teams. How you’ll do it: • Develop internal as well as external communication plans to support business initiatives and manage appropriate delivery of communications • Provide communication support to Chairman & CEO by drafting speeches, video scripts, quotes, documents, photo review, etc. • Providing communication support to Office of the Chairman & CEO teammates, influencing strategic messaging • Create effective messages for various internal programs that target relevant audience • Analyze communication effectiveness and revise the appropriately planned communication strategies in partnership with our Communications team • Provide recommendations across day to day inbound and outbound e-mail outreach • In partnership with Employee Communications, plan and support employee events globally where Chairman & CEO will participate Qualifications • ​​​Strong interpersonal and communication skills are the major requirement of the Communications Specialist. Along with this, they must also possess skills given below: • 10+ years corporate/employee communications, public relations, marketing, or executive communications experience • Expert written and verbal communicating skills • Great executive presence • Extremely strong organizational and management skills • Easily accessible outside of traditional work hours, flexible to global time zones • Team player and leader - Can collaboratively work with C-Suite leaders, their teams, agency partners, business partners, and vendors. • Operates with a high sense of urgency with an ability to manage multiple projects at once with ease • Make necessary decisions even under pressure • Resourcefulness • Ability to effectively operationalize team processes • Effective time management skills and ability to complete given tasks perfectly within the given time • Understanding of relevant technology and market trends • Proper knowledge about media and communication • Power user of Microsoft Office tools • Experience with events • Strong natural ability to identify, develop, and tell a great story across multiple media For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Support executive engagement, deepen customer relationships, and drive organizational priorities through project management and strategic communication. | Extensive experience in project management, leadership, customer engagement, and familiarity with AI integration in work processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.  This is an influential role, reporting to the Chief of Staff to CEO, combining strategic planning, business development, and project management to drive alignment and performance across the customer journey.   What you get to do in this role:  • Optimize executive engagement with Customers: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.  • Prioritize which Customers the executive team spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.  • Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners  • Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, VC firms and analysts  • Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.  • Travel support on major trips (e.g., EMEA, APJ), as required  • Drive the priorities of the CEO transformation team by setting agenda for weekly meetings, shape off-sites, and identify opportunities to increase leadership team effectiveness.  • Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met.  Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 8+ years of hands-on project management experience • Superb leadership and influencing skills  • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset  • Sharp business judgment, ability to see "big picture" and to prioritize  • Executive presence, strong verbal and written communication  FD21 For positions in this location, we offer a base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. • Employee Type: Regular • Region: AMS - North America and Canada • Work Persona: Flexible or Remote

Drive market and technology trend analysis, develop strategic recommendations, and lead a team to align product strategy with corporate objectives. | Extensive experience in product or corporate strategy within SaaS, AI, or enterprise tech sectors, with strong understanding of AI/ML technologies and SaaS business models, plus proven leadership in high-growth environments. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Senior Director of Corporate Strategy will be a key member of the corporate strategy team, reporting directly to the VP of Product Strategy. This leader will drive strategic analysis and execution across ServiceNow's product portfolio, working closely with the executive leadership team to shape the future of our platform. This role sits at the nexus of technology trends, product innovation, and corporate vision. The Senior Director will execute deep market analysis, translate insights into actionable recommendations, and drive cross-functional alignment to ensure our product strategy delivers measurable business impact. The ideal candidate brings strategic rigor with operational excellence—able to synthesize complex market signals, manage a high-performing team, and translate strategy into execution. This person will lead strategic initiatives in partnership with Product, Engineering, Marketing, Finance, and Sales teams. Key Responsibilities • Strategy: Execute comprehensive market and technology trend analysis with focus on AI, and workflow automation to identify emerging opportunities and competitive threats that inform product portfolio decisions. • Foundation: Drive portfolio insights and strategic recommendations that create cohesive customer experiences across platform and business units, supporting the Product GMs and SVP of Engineering in defining organizational priorities with measurable business impact. • Build: Support thought leadership initiatives by developing strategic content, product strategies and market perspectives that position ServiceNow's vision for AI and workflow innovation to internal stakeholders and select external audiences. • Align: Facilitate cross-functional collaboration with Product, Engineering, GTM, and Finance teams to ensure strategic initiatives align with corporate objectives and translate into execution plans with clear success metrics. • Deliver: Support executive presentations and strategic materials for Board meetings and leadership offsites, managing the analytical rigor and narrative development that enables robust discussions on priorities, tradeoffs, and decisions. • Team Leadership: Build and lead a team of strategy professionals, developing talent through coaching and mentorship while fostering a culture of analytical rigor, strategic thinking, and collaborative problem-solving. This role requires proven ability to manage, develop, and inspire high-performing teams in fast-paced environments. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 8+ years of experience in product strategy, corporate strategy, or management consulting within SaaS, AI, or enterprise technology sectors. • Strong understanding of SaaS business models, AI/ML technologies, and workflow automation markets with demonstrated ability to translate technical concepts into strategic recommendation. • Proven track record synthesizing complex market and technology signals into clear, actionable insights that influence product roadmaps and portfolio decisions in high-growth environments. • Executive communication skills with ability to craft compelling narratives and present strategic recommendations to senior leadership and cross-functional stakeholders. • Experience managing and developing strategy teams, with demonstrated success building analytical capabilities and fostering collaborative team cultures. • Structured, analytical thinker who thrives in ambiguity and can balance long-term strategic vision with near-term execution priorities FD21 For positions in this location, we offer a base pay of $240,800 - $433,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Support executive engagement, deepen customer relationships, and drive organizational priorities through project management and communication. | 8+ years of project management experience, leadership skills, ability to influence, and executive presence. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. This is an influential role, reporting to the Chief of Staff to CEO, combining strategic planning, business development, and project management to drive alignment and performance across the customer journey. What you get to do in this role: • Optimize executive engagement with Customers: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc. • Prioritize which Customers the executive team spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when. • Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners • Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, VC firms and analysts • Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled. • Travel support on major trips (e.g., EMEA, APJ), as required • Drive the priorities of the CEO transformation team by setting agenda for weekly meetings, shape off-sites, and identify opportunities to increase leadership team effectiveness. • Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 8+ years of hands-on project management experience • Superb leadership and influencing skills • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset • Sharp business judgment, ability to see "big picture" and to prioritize • Executive presence, strong verbal and written communication FD21 For positions in this location, we offer a base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Define and execute product strategy for the Technology Industry within CRM and Industry Products, leading a team of Product Managers and collaborating across functions to drive innovation and adoption. | Extensive experience in SaaS, AI, CRM product development, and senior engagement with technology industry stakeholders. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a Senior Director leader for the Technology Industry within CRM and Industry Products. The Head of Product- Technology Verticals will be managing a team of Outbound and Inbound Product Managers who are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow. Working closely with GTM and Sales, the role is responsible for helping us meet the defined business targets (NNACV and customer outcomes). Outbound Product Managers combine a deep understanding of product capabilities and market and competitive dynamics, with a passion for informing the roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. Inbound Product Managers work closely with R&D and help build the capabilities in a defined roadmap, working closely with strategic customers. At ServiceNow, Product Managers collaborate closely with multiple cross-functional teams (including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification) What you get to do in this role: • Define and execute product strategy for the Technology Industry as part of CRM and Industries, aligning with ServiceNow’s vision and growth objectives. • Lead, mentor, and develop a team of Product Management leaders. • Inspire and collaborate with cross-functional teams, including Design, Research, Engineering, and GTM Solutions, to deliver on the product roadmap. • Drive innovation by identifying market trends and new product opportunities. • Develop a deep understanding of customer needs to inform product requirements and drive adoption. • In conjunction with the Inbound Product Management leader, prioritize product backlogs, assess technical feasibility, and make strategic trade-offs, including monetization levers. • Provide leadership and guidance to product teams, ensuring successful execution from strategy to delivery. • Collaborate closely with engineering partners to solve complex system interdependencies and build scalable solutions for both internal and customer-facing applications. • Become a trusted resource to promote the Technology industry CRM products vision with industry influencers, strategic partners, and analyst firms. Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15+ years of experience working in Technology industry building products for SaaS, AI and CRM. • Experience engaging with senior executives (internal and external) within Technology industry, (e.g. hyperscalers, hardware provider, SaaS vendors etc.) • 10+ years of Product Management or related experience in a customer-facing role • Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties • Deep experience with CRM or BPM applications or related workflows, specifically data models applied across multiple industry verticals or related is required • Experience in configuring and shipping enterprise software/AI products is required • Agile mindset with the ability to manage risk, multiple priorities, and navigate uncertainty • Experience in Development/Functional Consulting functions is a plus; a technology industry background is required For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Improve search relevance and ranking algorithms for an enterprise question answering platform. | Experience with information retrieval, machine learning, and natural language understanding; familiarity with ranking models and query log analysis. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Senior Machine Learning Engineer, GAI Search Relevance What You Will Do We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity. We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions. • Craft new ranking features and optimizing existing ones to enhance relevance metrics • Develop algorithm framework to support diversified ranking features • Design platform and tooling to enable parallel ranking experiments • Develop metrics to evaluate ranking performance Qualifications What You Bring To The Table • First-hand experience in traditional information retrieval techniques, or machine learning based ranking models • Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality • Background in text processing, information retrieval, natural language understanding, or machine learning Nice to Have • Experience in Golang Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develops and manages complex models, provides insights to leadership, and supports strategic initiatives. | Extensive experience in strategy, analytics, and operations, with advanced Excel skills and familiarity with cloud data warehouses. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team: The Strategy, Planning, and Operations (SPO) team serves as the strategic engine of the Customer Excellence Group (CEG) organization. We drive high-impact, cross-functional initiatives that shape strategy, improve execution, and accelerate performance across the business. The Analytics + Insights pillar within CEG SPO exists to bring clarity to complexity, transforming data into actionable insights that directly inform leadership decisions and business outcomes. The Role: We are seeking a highly analytical, model-driven, and execution-oriented Senior Manager of Strategic Operations to join the Analytics & Insights team. This role sits at the intersection of strategy, analytics, and operations and serves as a trusted advisor to the CEG Leadership Team and a close partner to senior leaders across product, engineering, sales, marketing, finance, and customer success. This is a hands-on role for someone who thrives in ambiguity, builds rigorous models, and uses data to shape strategy and guide decision-making at scale. You will structure complex problems, develop and test hypotheses, and translate analysis into clear, executive-ready recommendations that drive measurable impact. What You’ll Do: Analytics, Modeling & Insights • Structure complex business problems, develop hypotheses, and perform rigorous quantitative analysis to drive strategic recommendations • Build and own complex Excel-based financial and operational models, including scenario analysis, sensitivity analysis, forecasting, and ROI modeling • Analyze large, structured datasets to uncover trends, risks, and opportunities related to growth, retention, adoption, and performance • Design and manage KPIs, scorecards, and dashboards; translate data into clear, actionable insights for senior leadership • Partner closely with Finance on financial modeling, forecasting, and scenario planning aligned to strategic priorities Strategic Partnership & Execution • Act as a trusted thought partner to the CEG Leadership Team, providing data-driven insights and operational guidance • Support strategic planning, quarterly business reviews, and executive readouts with forward-looking analysis and recommendations • Identify value-creation opportunities across the business; design strategies to capture value and coordinate execution across functions • Lead cross-functional initiatives that accelerate CEG’s strategic objectives and improve business performance Operational Cadence & Governance • Own and drive the operating cadence of the business, including weekly performance tracking, QBRs, executive reviews, and annual planning • Ensure consistency, clarity, and alignment across Priority QBR deliverables and reporting • Bring structure and clarity to ambiguous problems and enable faster, better decision-making across stakeholders Qualifications To be successful in this role, you bring: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • Must be a U.S Citizen or have permanent residency status • Experience: 8+ years in investment banking, private equity, management consulting, or strategy & operations roles within fast-paced technology companies, where rigorous analysis and executive-level decision support were core to the role • Analytical Rigor: Advanced Excel proficiency is required, with demonstrated experience building complex financial and operational models. Experience with Power BI and working with data from Snowflake or similar cloud data warehouses is a strong plus • Strategic Mindset: Ability to understand key business drivers, structure ambiguous problems, and develop data-backed, actionable strategies • Executive Communication: Exceptional written, verbal, and presentation skills, with the ability to influence senior and executive leaders through clear storytelling and analytical confidence For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.