ServiceNow

Lead activation and adoption strategies for HR products, ensuring engagement and measurable impact, while collaborating with cross-functional teams and managing analytics. | Over 8 years in product marketing, operations, or employee experience with proven success in driving HR product adoption, strong communication skills, and experience with digital and AI-enabled HR solutions. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: People Experience Activation Director serves as the outbound product leader for Global People’s portfolio of employee-facing products and experiences. This role ensures that every product designed and delivered by HR Product Teams achieves broad adoption, measurable impact, and continuous improvement. You will lead the go-to-market and activation strategy for new and enhanced products across the employee lifecycle – connecting technical readiness with human adoption. Working in close partnership with DT’s Product Activation team, you’ll ensure seamless launches, clear storytelling, and sustained engagement that improves the way employees and leaders experience work every day. Key accountabilities: Activation Strategy & Planning • Own the end-to-end activation lifecycle for assigned HR products—from early readiness through sustained adoption • Define clear success criteria, OKRs, and KPIs tied to experience, utilization, and business outcomes • Segment audiences and tailor activation approaches for employees, managers, leaders, and People teams • Collaborate with People Analytics to measure adoption, satisfaction, and impact through dashboards and the AI Control Tower Go-to-Market & Launch Enablement • Co-create positioning, narratives, and value stories that connect product capabilities to real business needs • Lead launch readiness in partnership with Product Managers, DT, and Communications—integrating messaging, training, and support experiences • Ensure launches are AI-ready and include clear guidance for responsible and effective AI use • Maintain a unified activation calendar with DT Product Activation for synchronized enterprise releases Adoption & Engagement • Drive early adoption and sustained engagement through campaigns, champions, and community programs • Leverage behavioral data and feedback to optimize engagement tactics and close adoption gaps • Partner with regional HR teams to adapt activation for local context and culture • Establish and manage a network of Leader Advocates and Product Champions to amplify usage Feedback, Insights & Continuous Improvement • Lead structured feedback loops with employees, leaders, and People Support to surface product experience insights • Combine employee sentiment with system analytics to produce actionable insights for Product Managers and COEs • Facilitate post-launch retrospectives to codify lessons learned and inform future releases • Maintain real-time adoption dashboards and share progress in People Portfolio reviews Partnership & Governance • Operate in a dual activation model with DT—DT owns platform readiness; HR owns human adoption and experience outcomes • Represent HR Product in the enterprise release council and ensure consistent cross-functional alignment • Partner with the AI Steering Committee and AI Enablement Teams to track adoption, quality, and responsible use of AI-driven products • Build trusted relationships across COEs, HRBPs, and business leaders to sustain momentum and drive continuous improvement What Success Looks Like • ≥ 70 % active use of new HR products within 90 days of launch • Documented uplift in employee experience metrics (eNPS, satisfaction, task completion time) • Clear linkage between product adoption and business or people outcomes (productivity, engagement, retention) • Demonstrated continuous improvement velocity—insights acted on each quarter • Recognized by peers as a model for product-led change management and enablement Qualifications What We’re Looking For: • 8 + years of experience in Product Marketing, Product Operations, Employee Experience, or Change Enablement—preferably in a global, technology-driven enterprise • Proven success in driving adoption and lifecycle management of HR or EX products • Strong ability to translate technical capabilities into compelling, human-centered stories • Data-literate and comfortable managing dashboards, analytics, and adoption metrics • Exceptional stakeholder management and communication skills; proven success influencing across HR, IT, and business leadership • Experience with AI-enabled HR solutions or digital adoption platforms preferred • Growth mindset and passion for building the connective tissue between technology, people, and purpose Why This Role Matters Global People is transforming how HR operates—moving from service delivery to a product-led, AI-enabled operating model. People Experience Activation is the outward-facing engine of that change: ensuring every HR product we build is understood, adopted, and loved by the people it serves. You’ll help shape the blueprint for what “Customer Zero” looks like inside ServiceNow—an HR function that designs like a product team, launches like a startup, and continuously learns like an AI-native enterprise. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Build and lead a high-performing sales team, develop regional sales strategies, and drive revenue growth through customer engagement and partner relationships. | Extensive experience in sales, team management, strategic thinking, and building C-level relationships, with a focus on integrating AI into business processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Build a team of direct Sales Executives to drive rapid new business sales growth in the region • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region • Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities • Recruit, coach and mentor team members to drive excellence • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team • Manage and report accurate forecast and pipeline to the business • Achievement of annual sales goals on a quarterly and annual basis is required • Engage and align effectively in C-level meetings in order to properly understand customer business requirements • Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team • Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level • Strong success in recruiting, coaching and managing an exceptional sales team • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. • Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection • Experienced in driving sales process and drive effective working relationships with Sales Operations • Ability to understand the 'bigger picture' and business drivers around IT • Ability to build long term strategic and senior level relationships • Ability to adapt and work effectively within a rapidly changing and growing environment • Demonstrates strong business and financial acumen • Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement • Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem • Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 For positions in this location, we offer a base pay of $167,900 - $277,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage client relationships, drive sales opportunities, and coordinate resources to achieve sales quotas for enterprise solutions. | 5+ years in sales, experience with enterprise solutions, and knowledge of AI integration in work processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is looking for a Inside Solution Sales Specialist to join our expanding Inside Sales team. The Inside Solution Sales Specialist will manage the market success of ServiceNow's [Product Line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role. What you get to do in this role: The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory. • Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts • Focus on understanding an organization's plans and how ServiceNow solutions map to these • Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams • Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.) • Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals • Use Data Management through all sources such as CRM, social media, search engines, and press • Occasional travel for training or meetings may be required Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 5+ years in sales with 3+ years success generating new business sales of enterprise-class solutions • Experience with the sales process with the ability to navigate and progress short but complex sales cycles • Advanced knowledge of sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies For positions in this location, we offer a base pay of $87,550 - $135,750, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Architect and scale core AI infrastructure, including model fine-tuning, retrieval-augmented generation, and multi-agent systems. | 8+ years of software engineering experience with deep expertise in AI, transformers, distributed systems, and relevant tools. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Staff AI Engineer: Foundational AI Services We are looking for a visionary Staff AI Engineer to architect and scale our core AI intelligence layer. In this role, you won't just be building features; you will be building the "AI Operating System" for our company—the foundational services that empower every product team to deploy production-grade GenAI. The Mission As a Staff Engineer, you will own the end-to-end lifecycle of our internal AI infrastructure, moving beyond simple wrappers to create high-performance, resilient, and autonomous systems. Key Responsibilities • LLM Fine-Tuning & Distillation: Lead domain-specific model optimization using PEFT (LoRA/QLoRA) and knowledge distillation to balance cost, latency, and reasoning capability. • Architect Foundational RAG: Build next-gen Retrieval-Augmented Generation pipelines using hybrid search, cross-encoders, and self-correcting retrieval loops. • Agentic Orchestration: Design and deploy multi-agent systems using frameworks like LangGraph or CrewAI, enabling autonomous task planning and tool-use (Function Calling). • Enterprise-Grade Evaluation: Build "LLM-as-a-judge" frameworks and robust eval pipelines to measure hallucination rates, groundedness, and safety. • Inference Optimization: Implement high-throughput, low-latency serving strategies including quantization, speculative decoding, and prompt caching. Why Join Us? You will be the technical lead for a mission-critical team, setting the standard for how AI is built and scaled. This is a high-impact role where your architecture will directly influence the intelligence of our entire ecosystem. Qualifications To be successful in this role you have: • Typically requires 8+ years of overall software engineering experience. • Core AI: Expert-level mastery of Transformers, attention mechanisms, and the latest frontier models (GPT-4o, Claude 3.5, Llama 3). • The Stack: Deep experience with vector databases (Pinecone, Weaviate, Milvus), orchestration layers (LangChain, LlamaIndex), and MLOps tools. • Software Craft: You are a Staff-level coder in Python/Rust who understands distributed systems, concurrency, and API design. • Modern Buzz: You live and breathe Chain-of-Thought (CoT), DSPy, GraphRAG, and Semantic Caching. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. • Employee Type: Regular • Region: AMS - North America and Canada • Work Persona: Flexible or Remote

Lead enterprise-wide GTM transformation and M&A integration initiatives to accelerate growth, improve margins, and seamlessly integrate acquired SaaS businesses. | 10+ years in GTM strategy within enterprise SaaS or consulting, proven SaaS M&A integration experience, deep understanding of SaaS GTM models, and strong executive communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Global GTM Transformation & M&A team at ServiceNow, which drives GTM strategy, operational rigor, and data-informed decision-making across our global Sales, Customer Success, Marketing, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Director, Global GTM Transformation & M&A Integration to lead high-impact, enterprise-wide transformation initiatives that accelerate growth, improve margins, and ensure seamless integration of acquired businesses into ServiceNow’s go-to-market model. What you get to do in this role: • This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership across Sales, Marketing, Customer Success, Product, Finance, and Corporate Development. The Senior Director will shape how AI, data, and operating model design redefine how sellers work, how customers engage with ServiceNow, and how newly acquired SaaS businesses are integrated and scaled globally. GTM Strategy: • Lead GTM integration strategy and execution for acquired SaaS companies, in close partnership with Corporate Development, Product, Finance, Legal, and GTM leaders. • Drive alignment on post-acquisition revenue strategy and GTM execution. • Ensure consistent adoption of ServiceNow GTM processes, tools, forecasting, and reporting across acquired entities. • Identify integration risks early and develop mitigation plans with cross-functional team. • Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, sales efficiency, and cost optimization. • Design and institutionalize scalable GTM operating frameworks, including playbooks, governance models, reporting cadences, and performance dashboards. GTM Operational Execution: • Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions. • Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive post-acquisition integration. • Stakeholder Engagement & Change Management • Serve as a senior advisor to executive leadership, providing clear insights, tradeoff recommendations, and progress updates. • Drive executive alignment across functions and geographies, particularly during periods of transformation and post-acquisition change. • Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Transformation organization. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. • 10+ years of experience in GTM strategy within enterprise SaaS organizations, or strategy consulting • Proven experience leading GTM integration for SaaS M&A, including post-close execution and value realization. • Deep understanding of enterprise SaaS GTM models, including direct sales, product-led motions, partners, and customer success. • Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption • Track record of driving global GTM programs with measurable impact on revenue and margin • Excellent communication skills; able to develop executive-ready materials and influence at all levels. • High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments. • Bachelor’s degree required; MBA or advanced degree a plus. • Location: Remote / flexible FD21 For positions in this location, we offer a base pay of $236,600 - $425,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and execute customer engagement and event strategies to elevate CxO relationships and thought leadership. | Over 10 years of experience in consulting, executive engagement, or SaaS/enterprise software, with strong storytelling, stakeholder influence, and team leadership skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team The Office of the CDIO partners with our CDIO, CTOs, and Digital Technology SVPs (DTLT) on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work. Role This is an extraordinary opportunity to partner daily with our Executive Practitioners to elevate CxO engagements, increase wallet share, and curate thought leadership. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Office of the CDIO and partner closely with field sales, marketing and product teams to help scale CDIO, CTO, DTLT impact by creating and executing a customer engagement strategy. What you get to do in this role: Own the Customer Engagement strategy: • Increase wallet share through curating the right portfolio of Customers, Partners and events our Executive Practitioners engage with, working with regional sales leaders on which customers they should meet with and when • Optimize the process for the Practitioner with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc. • Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items. • Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns etc • Help define how slides and visuals will enhance a narrative or customer story • Develop key metrics and capture and analyse data to continuously improve impact of Practitioner customer engagement • Parachute into complex customer situations as liaison for our CTOs when high visibility opportunities are at risk • Elevating CxO engagement via events, purposeful disruption • Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization • Contribute to codification and sharing of best practices • Build a foundation to scale events and speaking opportunities • Become an indispensable thought-partner for Practitioners • Partner closely with senior stakeholders and cross functional teams to develop relevant messaging for each engagement • Global travel for key events • Create and execute an events engagement strategy while partnering closely with cross functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought leadership content, internal enablement, media etc) and securing customer led speaking engagements which highlight ServiceNow. Qualifications In order to be successful in this role, we need someone who has: • 10+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry • Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry. • Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible • Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design • Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly • Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity • Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize • Executive presence, excellent verbal and written communication • High energy, strong work ethic, disciplined execution skills • Proficient with Powerpoint, Excel, Tableau, and Dynamics and familiarity with several market-leading productivity tools JV20 For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Leading strategic initiatives, supporting executive decisions, and driving operational excellence across teams. | 7+ years in management consulting, tech strategy, or strategy and operations, with strong communication skills and experience in data analysis and enterprise software. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As the Global Industries GTM Strategic Initiatives Manager, you will lead new initiatives to support the org’s growth and hit its goals, run the business, incubate new growth ideas, and bring together a community of cross-functional GTM Industries leaders across ServiceNow. You will report into and partner closely with the Group VP Horizontal Solution GTM and Sales lead. As a Strategic Initiatives Manager on the team, you will be responsible for GTM strategy planning and insights building for the leadership and extended teams within the org, expanding our insights and intelligence capabilities for priority strategic projects, conducting business performance reviews, and building quarterly and annual updates to leadership. You will drive strategic planning, executive decision support, cross-functional leadership, communication and team enablement. Your work will give you exposure to the executive teams throughout the company and contribute to our overall strategy and help drive its successful execution. This individual should be able to dive deep into solving problems, manage complexity and ambiguity while maintaining a broad perspective. Core Responsibilities: Strategic Planning, Alignment and Execution • Translate executive vision into actionable plans. • Lead priority strategic projects on delivering insights and intelligence to the leaders and teams, within and outside of GI&S and monitor progress on strategic initiatives. • Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives • Develop compelling recommendations, communicated in high-quality output & growth results • Help prioritize key projects and allocate resources effectively. Executive Decision Support • Prepare briefing materials, insights data analysis, and recommendations for executive decisions. • Act as a sounding board, trusted partner and advisor to the leadership team. • Facilitate informed decision-making by synthesizing complex information. • Anticipate executive needs and proactively address gaps. Cross-Functional Leadership • Coordinate efforts across departments. • Break down silos and foster collaboration. • Lead or support enterprise-wide projects. • Lead across cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution Operational Efficiency and Execution • Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business • Own rhythm-of-business activities (e.g., QBRs, planning cycles). • Ensure timely execution of priorities. Communication & Influence • Craft executive messaging and narratives. • Manage internal and external stakeholder communications. • Represent the executive in meetings or decisions when needed. • Develop compelling recommendations, communicated in high-quality output & growth results • Organize and facilitate leadership meetings, offsites, and board meetings. • Serve as a liaison between the executive team and internal/external stakeholders. • Manage executive communications, including speeches, presentations, and reports. Culture & Team Enablement • Reinforce company values and leadership tone. • Support talent development and team dynamics. • Drive engagement and morale across leadership teams. Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • 7+ years of work experience, preferably in management consulting, tech strategy, strategy and operations function, or similar • Past experience in strategic analyses, data modeling, and executive storytelling • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions • High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments • Experience in self-serving data through Tableau and/or PowerBI instances a plus • Expertise in the enterprise software/ SaaS industry a plus • Experience with ServiceNow a plus FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage key client relationships, develop strategic account plans, and lead virtual teams to achieve sales and customer success goals. | 7+ years in client management with proven multi-million-dollar sales experience, executive relationship skills, and experience in IT service management or related software sales. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: • Provide strategic leadership to clients • Be the relationship manager between customers and ServiceNow • Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes • Manage all Executive relationships between ServiceNow and assigned clients • Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level • Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience • Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 7+ years of experience in client management, and aligning account strategies to revenue opportunities • 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) • Experience achieving sales targets • Experience leading virtual or matrixed teams • Ability to understand broad, macro-level business IT needs for a prospective client • Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Partner with sales, marketing, and product teams to develop and execute customer engagement strategies, elevate CxO interactions, and manage high-level stakeholder relationships. | 15+ years of experience in consulting, executive engagement, or SaaS industry, with strong storytelling, stakeholder influence, and AI integration skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team Join a high-impact team within the Chief Customer and Transformation Office, working closely with Executive Practitioners to elevate CxO engagement, increase wallet share, and craft compelling narratives. You’ll partner with sales, marketing, and product teams to build and scale a world-class customer engagement strategy. The Role This is an extraordinary opportunity to partner daily with our Executive Practitioners to elevate CxO engagements, increase wallet share, and curate progressive thought. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Chief Customer and Transformation Office and partner closely with field sales, marketing, and product teams to help scale CxO impact by creating and executing a customer engagement strategy. What You Get To Do In This Role Own the Customer Engagement strategy: • Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales teams on which customers they should meet with and when • Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc. • Attend customer meetings and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items. • Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc. • Help define how slides and visuals will enhance a narrative or customer story • Develop key metrics and capture and review data to continuously improve the impact of Practitioner customer engagement • Parachute into complex customer situations as liaison for our CxOs when high-visibility opportunities are at risk • Elevating CxO engagement • Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement • Contribute to codification and sharing of best practices • Build a foundation to scale events and speaking opportunities • Become an indispensable thought-partner for Practitioners • Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement • Global travel for key events • Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, progressive content, internal enablement, media, etc.), and securing customer-led speaking engagements which highlight ServiceNow. Qualifications To be successful in this role, we need someone who has: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • 15+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry • Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible • Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design • Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly • Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity • Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize • Executive presence, excellent verbal and written communication • High energy, strong work ethic, disciplined execution skills • Proficient with PowerPoint, Excel, Power BI, and Dynamics, and familiarity with several prominent productivity tools JV20 For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and optimize partner operations strategies, oversee initiatives, and leverage analytics to enhance partner performance. | Extensive experience in partner operations, strategic leadership, data analysis, and AI integration, with senior-level management skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Key Responsibilities: Strategic Leadership & Planning • Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives. • Partner with AMS Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities. • Support and drive AMS Channel forecasting, planning, and prioritization cycles, ensuring accuracy and strategic alignment, including resource allocation. • Serve as a thought leader, innovating and optimizing business processes and partner framework approaches. AMS Partner GTM Initiatives & Operations Management • Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity. • Build, document, and maintain operational playbooks, standard operating procedures, and reporting frameworks for AMS partner GTM activities. • Ensure partner compliance with agreements and internal controls, including risk mitigation and regulatory adherence. • Lead cross-functional working groups and manage complex, strategic initiatives or projects involving multiple stakeholders. Analytics, Reporting & Performance Measurement • Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making. • Develop and implement dashboards, reporting tools, and metrics to track and improve the effectiveness of AMS partner programs and AMS partner operational initiatives. • Monitor ROI on AMS partner investments and programs in partnership with Finance and other functions. Collaboration & Change Management • Collaborate with AMS Partner Field GTM teams, AMS Partnership teams, Marketing, Finance, and AMS Customer Success to streamline operations across the partner journey and remove barriers to business success. • Drive adoption of new tools, technologies, and best practices to support partner operations scale and efficiency. • Mentor and enable broader operational excellence initiatives and partner network development, building a strong culture of accountability, innovation, and teamwork. • Focus on integrating AI technologies to enhance partner operations and drive innovation. • Engage with AMS partners to support operational needs, and ensure alignment with business objectives. These responsibilities position the Senior Director, AMS Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes, supporting organizational growth through data-driven execution, and championing best-in-class GTM practices. This is a senior level leadership position, and will manage a team, to drive operational excellence and achieve business objectives. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 12-15 years of progressive experience in AMS Partner operations with prior partner sales experience an added plus • Strong executive presence and presentation skills • Solid financial/analytical background with an operationally mindset • Demonstrated history of managing data inputs to raise the quality of decision making • Experience building a dispersed Sales Operations organization that continually improves delivery to field sales • Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance For positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Oversee market success and support strategic planning for enterprise solutions, coaching sales teams, and aligning account strategies. | Extensive experience in solution sales, understanding of AI integration in work processes, and a proven track record in enterprise solution ROI. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Solution Sales Manager will oversee market success of ServiceNow's ITOPs, Asset & Portfolio Mgmt products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years knowledge on return on investment of specialty solutions area to lead solution win Experience as an AE, or in alternative sales/ customer service role Understanding of business sales processes Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Remote

Manage large-scale design projects, improve processes, and align cross-functional teams to deliver product experiences. | 10+ years of project/program management experience in mid/large size companies, experience with design teams, and familiarity with AI integration. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions. You’ll implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives Contribute to the development of the design program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. Identify connections and reconcile possible collisions between different product offerings, features, and platforms. Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders. Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of project/program management experience in mid/large size companies, ideally on a design team Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances. Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond. Educates cross-functional peers about their discipline and advocates for its value Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice Experience working on and managing large projects or programs with cross-functional teams. Deliver solutions and strategies while mitigating or removing obstacles. Experience utilizing software to keep projects organized, track metrics, and report on progress. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead and support global growth initiatives, establish scalable frameworks, and collaborate across teams to drive revenue growth. | 7-10 years in enterprise business strategy, program management, or GTM strategy, with proven ability to influence stakeholders and design scalable processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Strategic Growth Sr. Manager, Global Revenue Programs (Elevate), plays a pivotal role in executing and scaling global growth initiatives. You will support the execution of high-impact Programs, establish frameworks and processes for future growth, and ensure cross-functional alignment across the organization. This role is ideal for a strategic thinker who thrives in a collaborative, fast-paced environment and is passionate about enabling sustainable revenue expansion. Priorities & Responsibilities Drive Strategic Growth Initiatives: Lead and support global initiatives such as RFPs and Strategic Plays, ensuring effective execution and measurable impact on revenue growth. Growth Strategies: Identify, qualify, and prioritize strategic opportunities to expand ServiceNow’s footprint within key accounts and verticals working closely with Business Leaders and Customer Account Managers. Establish Frameworks & Processes: Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth. Support 360 Deal Activities: Collaborate with cross-functional teams and the Global Geo 360 Leads to ensure alignment and successful outcomes. You may also own smaller deal oversight globally. Cross-Functional Alignment & Collaboration: Partner with Sales, Marketing, Product, Finance, Legal, HR, and Operations to ensure seamless delivery of growth strategies. Continuous Improvement & Reporting: Contribute to post-Program and post-deal reviews, insights generation, and process enhancements to drive ongoing efficiency and effectiveness. Qualifications Qualifications 7-10 years of experience in Business strategy, Program management, Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology). Demonstrated ability to influence and align cross-functional stakeholders. Proven track record in designing and implementing frameworks and processes for scalable growth. Strong analytical, organizational, and communication skills Collaborative, proactive, and outcome-focused mindset. Preferred Skills Familiarity with ServiceNow solutions and ecosystem. Experience in global Program management and vertical market growth strategies. Ability to leverage data-driven insights for decision-making and growth acceleration. FD21 For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Develop and manage enterprise client relationships, orchestrate account strategies, and drive SaaS license sales. | 7+ years in software or solutions sales, proven ability to establish C-level relationships, and experience in achieving sales targets. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Candidate must be located in PA, MI, IN or OH. Experience selling into Enterprise Manufacturing accounts a strong plus but not required. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Remote

Oversee market success of ServiceNow's ITOPs, Asset & Portfolio Management products, support territory strategy, and coach sales teams. | 7+ years in solution sales or related roles, understanding of AI in work processes, experience in ROI analysis for solutions, and ability to support digital transformation strategies. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Solution Sales Manager will oversee market success of ServiceNow's ITOPs, Asset & Portfolio Mgmt products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. • Support territory strategy and planning to improve vertical agreement, account use case targeting and execution • Provide input to AE during the account planning process based on territory strategy and recommendation • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes • Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 7+ years knowledge on return on investment of specialty solutions area to lead solution win • Experience as an AE, or in alternative sales/ customer service role • Understanding of business sales processes • Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and manage design programs and processes to improve team cohesion, transparency, and efficiency, while engaging with stakeholders and implementing scalable solutions. | Over 10 years of project/program management experience in mid/large size companies, preferably in a design or related environment, with strong leadership and communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: • Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions. • You’ll implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives • Contribute to the development of the design program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. • Identify connections and reconcile possible collisions between different product offerings, features, and platforms. • Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders. Qualifications Preferred Qualifications: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 10+ years of project/program management experience in mid/large size companies, ideally on a design team • Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances. • Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond. • Educates cross-functional peers about their discipline and advocates for its value • Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice • Experience working on and managing large projects or programs with cross-functional teams. • Deliver solutions and strategies while mitigating or removing obstacles. • Experience utilizing software to keep projects organized, track metrics, and report on progress. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and manage global revenue programs, develop standardized frameworks, and enable cross-functional collaboration. | 5+ years in program management, business operations, or strategy, with strong organizational skills, stakeholder management, and process development experience. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Program Manager, Global Revenue Programs (Elevate), you will operationalise and scale repeatable program motions, manage intake and tracking of key initiatives, and support the development of reusable tools, templates, and playbooks. This role offers high visibility and cross-functional collaboration across Sales, Industry, Product, Engineering, Customer Advocacy and Executive teams. Priorities & Responsibilities Core Program Lead: Lead intake, triage, and qualification of key Global Revenue Program initiatives. Serve as a central point of contact for program communications, updates, and troubleshooting Portfolio Management: Manage a portfolio of program activities, maintaining visibility into status, progression, and execution milestones. Playbook Builder: Develop and maintain standardized templates, tools, and frameworks to support program execution. Enable Cross-Functional Collaboration & Reporting: Serve as a resource for account teams, responding to data requests and supporting informed decision-making. Reporting and Insights: Deliver clear reporting and strategic insights Stakeholder Accountability: Track action items and follow-ups from deal reviews, driving accountability across stakeholders Continuous Improvement: own insights generation to refine processes and enhance future program delivery. Qualifications 5+ years of experience in Program Management, Business Operations or Strategy. Strong organizational and process development skills, with a track record of implementing scalable frameworks. Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments. Excellent communication and stakeholder management skills. Analytical mindset with a focus on continuous improvement. Highly organized self-starter with strong time management and a collaborative, team-oriented approach. Preferred Skills Familiarity with ServiceNow solutions and ecosystem. Experience supporting growth and performance programs and GTM execution. Ability to leverage data and insights to drive program enhancements. PgMP or PMP Certification Qualifications Qualifications 5+ years of experience in Program Management, Business Operations or Strategy. Strong organizational and process development skills, with a track record of implementing scalable frameworks. Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments. Excellent communication and stakeholder management skills. Analytical mindset with a focus on continuous improvement. Highly organized self-starter with strong time management and a collaborative, team-oriented approach. Preferred Skills Familiarity with ServiceNow solutions and ecosystem. Experience supporting growth and performance programs and GTM execution. Ability to leverage data and insights to drive program enhancements. PgMP or PMP Certification FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage executive relationships, develop account strategies, and lead virtual teams to achieve sales targets within ServiceNow's large accounts. | 7+ years in client management with multi-million-dollar sales experience, executive relationship management, and experience in IT service management or related fields. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of experience in client management, and aligning account strategies to revenue opportunities 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Experience achieving sales targets Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Remote

Lead and develop a high-performing solution consulting team for US Public Sector, driving technical solutions and revenue growth. | Proven leadership in solution consulting, deep understanding of US Public Sector markets, SaaS and enterprise software knowledge, and experience managing complex, matrixed organizations. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Director of Specialist Solution Consulting, US Public Sector, is a critical leadership role providing strategic direction and operational excellence for our technical pre-sales teams serving Federal, State and Local Government, and Higher Education customers. This leader will oversee solution consulting efforts across ServiceNow's core platform workflows including Technology Workflows, Core Business Services, Risk & Security, and Platform, Data & Analytics. This role is focused on enabling our Public Sector customers to make informed technical solution decisions that position ServiceNow as their vendor of choice. This role will report directly to the VP of Public Sector Solutions and will serve as the technical pre-sales counterpart to the AVP of Solution Sales for US Public Sector. As a second-line leader, this individual will play a pivotal role in driving revenue growth by building technical excellence, accelerating multi-workflow solution adoption, and creating scale across our product portfolio in coordination with our sales teams. Key Outcomes for the New Leader • Build a world-class, high-performing Solution Consulting team recognized as a talent destination within ServiceNow and the broader Public Sector marketplace • Lead technical teams who drive solution decisions with customers, positioning ServiceNow as the vendor of choice through superior technical expertise and customer engagement • Develop cross-platform solution selling as a standard practice within the broader Public Sector sales organization, improving multi-workflow deal construction and execution • Drive each workflow to achieve independent quota targets while fostering collaboration across product lines to meet overall sales objectives • Create innovative technical engagement models to construct large, strategic deals that improve year-on-year growth of the business • Establish strong partnerships with Americas workflow-specific Solution Consulting leaders, product teams, and the broader ServiceNow ecosystem • Collaborate closely with matrixed Public Sector organizations (CEG, Partners, Core Sales & SC teams, Architecture, Support) to ensure customers rapidly realize value from their investment in the ServiceNow platform Core Responsibilities Strategic Leadership & Vision • Establish vision, priorities, and goals for the US Public Sector Specialist SC organization in partnership with the VP of Public Sector Solutions and Americas workflow SC leaders • Define and implement a comprehensive technical pre-sales strategy that aligns to Federal, State and Local Government, and Higher Education customer needs and buying patterns • Develop long-term coverage plans and resource alignment strategies to maximize opportunity capture across products, agencies, and customer personas Sales Partnership & Revenue Execution • Partner closely with the AVP of Solution Sales and Core sales teams to develop account and business strategies for the US Public Sector • Support business selling motions through executive-level technical presentations, complex problem resolution, strategic relationship development, and coordination of resources for top prospects • Participate in regular territory reviews with sales leadership, maintaining detailed understanding of the technical requirements and competitive dynamics of top deals in the region • Drive quota-carrying accountability for the SC organization, ensuring each workflow achieves its independent targets while supporting balanced portfolio growth Team Leadership & Development • Lead recruitment efforts to attract, hire, and onboard top technical pre-sales talent, building specialized expertise across core workflow areas • Coach and develop managers and individual contributors through regular performance reviews, career development planning, and professional growth opportunities • Create an organizational culture that motivates, develops, and retains exceptional Solution Consultants, making this organization THE destination for pre-sales professionals in Public Sector Customer & Partner Engagement • Serve as executive sponsor for strategic customer engagements, providing technical thought leadership to senior government executives on business and digital transformation • Engage with senior leaders across the Federal partner ecosystem to drive market share and accelerate value realization for Public Sector customers • Coordinate resolution of complex technical and business challenges, leveraging internal ServiceNow resources and external partners effectively • Represent ServiceNow's technical capabilities to press, analysts, and at industry events—articulating value propositions from product releases to overall platform strategy Operational Excellence • Establish effective working rhythms and collaboration models across the matrixed teams supporting Public Sector customers and core platform workflows • Develop and implement training plans that build deep technical expertise across workflow areas and government-specific requirements • Maintain current knowledge of corporate direction, industry trends, and Public Sector technology landscape to inform team strategy and positioning Qualifications To be successful in this role, you must have: Leadership Experience • Proven experience leading technical pre-sales or solution consulting organizations, with a track record of building high-performing teams recognized for their culture and results • Experience managing other managers in a complex, matrixed organization with demonstrated ability to drive successful outcomes through influence • Understanding of standard approaches to coaching, mentoring, and management of individual contributors and managers at scale • Strong track record of recruiting, developing, and retaining high-performing, high-potential technical talent through effective assessing, selecting, onboarding, and coaching • Experience managing growing teams across different geographical locations Public Sector & Sales Expertise • Experience working in US Public Sector markets (Federal, State and Local Government, or Higher Education) • Deep understanding of government buying patterns, procurement processes, and the unique requirements of Public Sector customers • Experience in Value-Based Selling or Solution Selling methodologies • Demonstrated ability to partner with sales leadership to develop winning account strategies and execute complex deal cycles • Experience supporting quota-carrying objectives and driving revenue achievement through technical excellence Technical & Domain Knowledge • Thorough understanding of the SaaS market space, PaaS-based solutions, and enterprise software delivery models • Experience with ServiceNow platform and one or more workflow areas is strongly preferred • Understanding of FedRAMP/StateRAMP and DoD Impact Level Accreditations, and the cloud software landscape within government markets is preferred • Ability to provide technical thought leadership and speak credibly about enterprise technology trends, architectures, and best practices Personal Attributes • Ability to motivate and inspire a growing team of leading pre-sales Solution Consultants • Optimistic attitude, competitive spirit, strong work ethic, and humility • Excellent team builder with superior verbal and written communication skills • Demonstrated ability to work across organizational lines to get things done rapidly and meet market needs • Experience working in fast-growing environments with understanding of different cultural and working styles • Willingness and ability to travel up to 50% of the time Preferred Qualifications • A TS or TS/SCI government security clearance is preferred but not required for this role • Previous experience leading solution consulting teams within ServiceNow or similar enterprise SaaS platforms Prior Experience as a second line leader in a pre-sales capacity For positions in this location, we offer a base pay of $221,850 - $366,075, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage financial planning, forecasting, and reporting for a global sales organization, providing insights and strategic support. | 5+ years in FP&A or related finance roles, experience with AI tools, SaaS metrics, and enterprise planning software, with strong Excel and data analysis skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Drive comprehensive end-to-end financial planning processes including forecasting, budgeting, and P&L reporting for our dynamic global Sales organization, ensuring alignment with company-wide strategic objectives • Consolidate and manage operational expenditures across Sales by delivering detailed monthly and quarterly variance analysis, proactively identifying areas of risk or savings opportunity, and maintaining rigorous forecast accuracy to enable data-driven decision making. • Build trusted business partner relationships by conducting regular structured check-ins, providing insightful forward-looking analysis, and delivering finance support that anticipates stakeholder needs. • Manage comprehensive Geo P&L reporting processes to empower Sales leaders with transparent financial insights, enabling them to make strategic investment tradeoffs to improve the margin profile of their regional businesses. • Develop and maintain a sophisticated view of critical Sales Key Performance Indicators and an always-on Sales capacity model to drive visibility into business health, pipeline development, and resource utilization trends • Improve finance operations by implementing industry best practices for financial close and planning processes, ensuring data accuracy, and innovating on ways to automate reporting for increased efficiency and scale • Support special projects focused on profitability improvement, strategic resource allocation, and finance transformation Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 5+ years of experience in financial planning & analysis (FP&A), accounting, or related finance roles • Bachelor's degree in accounting, finance, economics, or related field (MBA and/or CPA is a plus) • Experience leveraging artificial intelligence to enhance financial analysis, forecasting accuracy, and strategic decision-making • Strong understanding of SaaS metrics, KPIs, and GTM planning processes • Experience with enterprise planning tools such as Anaplan, and visualization tools like PowerBI or Tableau • Advanced proficiency in financial modeling, data analysis, and Excel • Strong analytical skills with the ability to communicate effectively. • Demonstrated ability to manage multiple priorities, especially during busy periods like period-end, annual planning, and long-range planning processes • A developed sense of ownership with pride in work integrity, quality, timeliness, and accuracy FD21 For positions in this location, we offer a base pay of $114,300 - $188,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.