ServiceNow

Lead strategic vision and execution of lifecycle marketing to drive customer activation, engagement, and retention with AI-driven engagement model and cross-functional alignment. | 10+ years in lifecycle or customer success marketing with 3+ years senior leadership and expertise in AI-assisted marketing, product-led growth, and behavioral analytics. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Lead the strategic vision and execution of lifecycle marketing across our customer journey. You will architect an AI-driven, real-time customer engagement model that transforms how customers experience our brand from onboarding through expansion and retention. This role owns the business outcomes of customer activation, engagement, LTV growth, and expansion revenue. Key Responsibilities: Own end-to-end lifecycle marketing strategy and accountability for customer activation, engagement, retention, and growth KPIs. Build and lead a high-performing team (reporting structure established separately) including managers, strategists, and lifecycle specialists. Partner with VP of Customer Excellence to define lifecycle marketing roadmap and annual goals aligned to corporate objectives. Partner across marketing, functions (demand generation, product marketing, brand), customer success and product to ensure end-to-end alignment and continuous customer engagement throughout the revenue cycle. Own accountability for orchestrating lifecycle programs that connect awareness and conversion strategies to adoption, growth, and retention. Design and execute product led growth strategy for lifecycle marketing, including product qualified lead orchestration, AI driven personalization and agentic workflows that operate at scale, enabling dynamic response to product behavior signals. Establish cross-marketing alignment frameworks and rhythm to ensure lifecycle programs connect seamlessly with demand gen, product marketing, and brand initiatives. Own content strategy for lifecycle marketing: establish frameworks for developing, modularizing, and activating content across multiple mediums and channels. Partner with subject matter experts (SMEs), product, and technical teams to develop authoritative, customer-centric content that drives adoption and engagement. Partner with product marketing and customer success strategy to align lifecycle programs with positioning, messaging frameworks, and competitive differentiation; ensure lifecycle journeys activate and reinforce approved positioning narratives. Partner with product, IT and operations to operationalize telemetry into AI assisted lifecycle marketing actions that drive activation, adoption, expansion and customer success assist motions. Lead the strategy for AI-powered in-product engagement and feature adoption programs (in-app messaging, nudges, guidance, onboarding flows), ensuring lifecycle marketing complements and amplifies product-led experiences. Partner with product teams to co-design adoption strategies, align on discoverability for new capabilities, and leverage agentic intelligence to personalize in-product guidance at scale. Establish governance frameworks for real-time segmentation, personalization, and experimentation at scale. Define and optimize lifecycle marketing KPIs: customer activation rates, engagement scores, LTV, expansion revenue, churn reduction, win back performance. Lead transformation from campaign-based to event-driven, always-on customer engagement model powered by AI and real-time customer intelligence. Lead mar tech strategy and vendor partnerships that enable omnichannel lifecycle activation. Establish measurement and attribution frameworks that connect lifecycle activities to revenue outcomes. Lead and influence cross-functional partnerships with Marketing, Customer Success, Sales, Product, and Operations to align on shared lifecycle objectives. Qualifications Required Qualifications & Experience: 10+ years in lifecycle, customer success, retention, or expansion marketing, with 3+ years in a director or senior leadership role. Proven track record of leading teams and building scalable lifecycle marketing systems. Strategic expertise in customer journey design, behavioral analytics, and predictive intelligence. Deep fluency in AI-assisted marketing, real-time personalization, and automation technologies. Experience supporting or leading Product-Led Growth motions, including PQL strategy, product usage data integration, and sales-assist workflows. Familiarity with product telemetry platforms (Mixpanel, Amplitude, Segment) and in-product engagement strategies is a plus. Experience defining and owning customer-centric KPIs and business accountability. Demonstrated ability to influence cross-functional leaders and drive organizational transformation. Strong understanding of customer data platforms, marketing automation, and analytics infrastructure. Content strategy expertise: proven ability to develop, modularize, and activate content across multiple mediums and channels; experience partnering with SMEs and subject matter experts to create authoritative customer-facing content. For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Own end-to-end positioning, messaging, and go-to-market execution for AI Control Tower product, collaborating cross-functionally to drive market impact and support demand generation and sales enablement. | 8+ years product marketing in B2B tech, strong launch and demand generation background, interest in AI, security, governance, and ability to translate technical concepts into compelling narratives. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role Every company is racing to deploy AI agents. Few know how they'll govern them. As AI moves from experimentation to enterprise-wide deployment, trust, security, compliance, and control have become the biggest barriers to adoption. That's why we built ServiceNow AI Control Tower. And now you have an opportunity to help define what’s next. ServiceNow is looking for a Director of Product Marketing to own positioning, messaging, and go-to-market execution for AI Control Tower (AICT), one of the most strategic products in our AI portfolio. This is a rare opportunity to shape a category at the intersection of AI, governance, and security. You'll own launches, web presence, content, campaigns, and demand generation for AI Control Tower, partnering across Product, Engineering, Sales, and executive leadership to drive market impact and business growth. Working alongside a high-caliber Product Marketing team, you'll help bring breakthrough innovation to market and turning great ideas into measurable results. If you love building markets, not just marketing products, this role is for you. What You'll Do Own launches end-to-end for AI Control Tower, from planning and messaging through execution, working closely with product, comms, and campaigns to make every release land with impact. Drive web and digital presence, shaping how AICT shows up on servicenow.com and across digital properties, working with web and creative teams to keep the story sharp, current, and conversion-focused. Partner on demand gen and digital campaigns with campaign and field marketing to build and optimize programs that generate real pipeline, using messaging and content that make AICT impossible to ignore. Create the content engine with briefs, web copy, launch assets, sales enablement, campaign content that fuels every team touching AICT in market. Translate a technical, fast-evolving product into a clear story for governance, security, and IT leaders. You don't need to be an engineer, but you need to genuinely get the AI governance/security space and be excited to go deeper into it. Work closely with VP+ stakeholders across Product, Engineering, and to make sure launches, campaigns, and content are always grounded in where the product and the market are actually heading. Bring AI into how you work. Use AI tools strategically in your own day-to-day to draft, research, ideate, and produce content, and bring what you learn back to the team so PMM gets faster and sharper as a group. Be a builder on a builder's team. This is a leadership opportunity to shape how ServiceNow markets one of its most important product lines, with real room to bring in fresh ideas and best practices. Qualifications What You Bring 8+ years in product marketing, with strong chops in launches, web, content, and digital/demand gen campaigns for B2B tech. Real enthusiasm for AI, security, and governance. You read about this stuff for fun, not just for work. You use AI tools yourself, already, to work smarter and faster, and you're excited to bring that fluency to a team that wants to keep leveling up. Comfort getting technical enough to talk credibly with product and engineering. A track record of running with ambiguity and multiple moving pieces without losing the thread or the fun. Sharp writing and storytelling instincts. You can make a complex product sound clear, human, and exciting. Experience collaborating with senior stakeholders with confidence, bring clarity and alignment across different perspectives and priorities. Why This Role You'll join at one of the most exciting moments in enterprise technology. ServiceNow AI Control Tower sits at the center of the conversation every executive team is having: how to govern, secure, and scale AI responsibly. This is your chance to help define that conversation. You'll shape market perception, influence product direction, work closely with senior leaders, and help build a business at the forefront of ServiceNow's AI strategy. Most importantly, you'll do work that has real impact, with a team that loves what it does and pushes each other to be better every day. If you're energized by building categories, launching innovative products, and helping customers unlock the promise of AI, this role was made for you. For positions in this location, we offer a base pay of >, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Develop and guide AI engineering enablement programs including onboarding, workshops, and technical deep dives to foster engineering excellence. | 7+ years software engineering experience and 2+ years in technical training or enablement with strong AI/ML engineering proficiency and facilitation skills. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the team The AI Enablement & Development team builds the AI engineering capabilities of our AI Engineering & Development organization. We design and deliver practical learning experiences that help engineers, from new hires to senior technical principals, ramp faster, deepen their expertise, and stay current with rapidly evolving AI technologies, development tools, and engineering practices. Our goal is to foster an engineering organization that is capable, assured, and consistently equipped to deliver secure, reliable, high-quality AI products. What you’ll do Develop and guide AI engineering enablement programs, including onboarding bootcamps, hands-on workshops, technical deep dives, and internal engineering forums. Build and maintain a role-based AI engineering curriculum aligned with organizational priorities and emerging technical capabilities. Partner with engineering principals and subject-matter experts to ensure training reflects current tools, architectures, development practices, and real-world engineering challenges. Assess capability and skills gaps across engineering teams and translate findings into a prioritized enablement roadmap. Create hands-on labs, coding exercises, reference implementations, and other learning experiences grounded in the organization’s production environment. Measure program effectiveness through participation, proficiency, adoption, and engineering outcomes—and use the findings to improve the curriculum. Represent engineering enablement in workforce, technology, and organizational planning discussions. Pilot new learning approaches and rapidly scale the programs that deliver measurable results. Help build a culture in which continuous learning, technical excellence, and knowledge-sharing are part of how engineering operates. To be successful in this role, you will bring Strong engineering judgment and the credibility to engage experienced engineers as a technical peer. Deep curiosity about AI development, emerging tools, coding practices, and the changing role of software engineers. The ability to explain complex concepts clearly without oversimplifying them. A strong teaching instinct—you can recognize when an audience is disengaged or confused and adjust your approach in real time. The confidence to debate technical approaches, evaluate tradeoffs, and move beyond scripted instruction. A practical, hands-on orientation and a preference for learning through building, testing, and solving real engineering problems. A commitment to fostering continuous learning, experimentation, and shared technical excellence. Qualifications To be successful in this role you have: 7+ years of professional software engineering experience, ideally including experience as a tech lead, Staff Engineer, or Engineering Manager. 2+ years of experience training, mentoring, or guiding technical enablement for software engineers. Strong hands-on proficiency with AI-assisted development, AI/ML engineering practices, and modern software-development tools. Experience designing technical curricula, workshops, labs, or structured learning programs for engineers. Excellent communication and facilitation skills, with the ability to teach foundational concepts and engage senior engineers in nuanced technical discussions. Experience presenting to highly technical audiences and responding effectively to provocitive questions. Knowledge of the ServiceNow Platform is preferred. JV20 For positions in this location, we offer a base pay of $113,700 - $199,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Represent customer needs throughout the product lifecycle and partner with product managers and designers to influence strategy through actionable insights. | 5+ years experience in customer-centered research with a portfolio showing influence on product insights and understanding of AI integration. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products Apply and adapt appropriate research techniques and methods for specific project needs Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities Partner with Product Managers and Designers to influence product strategy and roadmaps Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations. Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc Qualifications Basic Qualifications (The must have): Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Solid experience in applying customer-centered research techniques to product definition and designs Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods A portfolio with examples of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research Preferred Qualifications 5+ years of work experience conducting customer-centered research Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software Deeper knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design Experience with the creation and execution of online surveys as well as rich qualitative research techniques Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders The ability to learn new technical concepts quickly For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead technical direction and architecture for Access Review product, mentor engineers, and collaborate cross-functionally. | Bachelor's degree and 7+ years backend development with Golang or Java and identity/access management expertise. | Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources, providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. Veza is now part of the ServiceNow family. Together, Veza's Access Graph and ServiceNow's platform enable organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. Job Description We are looking for a passionate Senior Staff Software Engineer to provide technical leadership for Access Review, a key capability within Veza's Identity and Access Management platform. In this role, you will drive the technical direction and architecture of Access Review, working closely with Product Management, UX, security experts, and engineering teams to build scalable, reliable, and secure solutions for complex enterprise access-governance needs. You will take on some of the most challenging technical problems in the product, guide architectural decisions and engineering best practices, and mentor other engineers while remaining deeply involved in the design and development of the system. What you will do Own and drive the technical direction and architecture of the Access Review product area, ensuring solutions are scalable, reliable, secure, and maintainable. Lead the design and development of backend services and APIs supporting Access Review and related IAM capabilities. Drive architecture, design patterns, and engineering best practices for complex Access Review initiatives. • Lead technically challenging and high-impact projects from requirements and design through implementation, deployment, and operation. Partner closely with Product Management, UX, security experts, and other engineering teams to translate customer and business requirements into well-designed technical solutions. Provide technical leadership and mentorship to backend software engineers, helping them make sound design decisions and grow their technical expertise. Design and evolve capabilities supporting identity governance and lifecycle management, including access reviews, access control policies, provisioning, and de-provisioning. Drive improvements in the performance, scalability, security, and reliability of Access Review as the product grows in usage and complexity. Establish strong logging, monitoring, and auditing capabilities to provide operational visibility and support security and compliance requirements. Identify architectural and technical risks early, drive solutions to complex problems, and help the team make appropriate trade-offs across product requirements, scalability, reliability, and engineering complexity. • Stay current with developments in identity and access management, security, and emerging technologies, and apply them where they can meaningfully improve the product. Qualifications What you bring to the table: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 7+ years of proven experience in backend software development, with experience in identity and access management, security, data management, or related areas. Strong proficiency in one or more backend programming languages, such as Golang or Java. • Strong experience designing and implementing RESTful APIs and microservices architectures. Demonstrated experience driving architecture and technical design for complex, scalable backend systems. • Strong understanding of authentication, authorization, access control, and related security principles and best practices. Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform and familiarity with cloud IAM concepts and services. Deep understanding of database technologies, including SQL and NoSQL systems, caching mechanisms, data modeling, and distributed systems. Experience designing systems for high performance, scalability, reliability, and operational maintainability. • Strong problem-solving skills and the ability to independently drive difficult and ambiguous technical problems to resolution. Demonstrated ability to provide technical leadership, mentor engineers, and raise engineering standards across a team. Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts and architectural decisions effectively to both technical and non-technical stakeholders. Nice to have: Experience building enterprise Identity Governance and Administration (IGA), IAM, access review, access certification, or authorization products. Experience with containerization and orchestration technologies such as Docker and Kubernetes. • Experience building and operating large-scale distributed systems in production. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Responsible for full software development lifecycle including design, implementation, testing, and delivery of software asset management solutions. | Requires 5+ years experience, bachelor's degree, proficiency in object-oriented programming, data structures, and experience with analytical data stores and distributed data pipelines. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role: The Software Asset Management product empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance. The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter. What You Get to Do in This Role Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.) Own your code from design through implementation, test automation, and delivery Collaborate with product managers to define feature sets that solve real customer problems Work with architects to shape product design and with QE to enhance quality and performance Contribute to new product features and enhance existing offerings Mentor peers and promote knowledge-sharing across the team Qualifications To be successful in this role, you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Hands-on experience with columnar/analytical data stores (e.g., ClickHouse, Apache Druid, Snowflake, BigQuery, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads. Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt). Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker. This role requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent work experience. 6+ years of experience with object-oriented programming language Exposure to Java or C++ Passion for JavaScript and the Web as a platform, with a focus on reusability and componentization Strong foundation in data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with modern UI frameworks such as Angular, React, or Vue Strong analytical and design skills Ability to manage projects with material technical risk at a team level Nice to Have: Experience with ServiceNow platform Background in AI or interest in integrating AI into software workflows For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and implement automation-first systems to improve operational resilience and mentor teams on reliability and incident response. | Over 12 years software engineering or infrastructure operations experience, 5 years managing Kubernetes clusters, proficiency in Infrastructure-as-Code, cloud platforms, and Linux systems programming. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role ServiceNow is seeking a Senior Staff Reliability Engineer – SRE & AIOps to drive infrastructure automation, operational resilience, and toil elimination across our hybrid cloud and data center operations. Embedded within the Site Reliability & Database Engineering organization, this technical leader will design and implement automation-first systems that reduce manual intervention, accelerate incident remediation, and enable our global engineering teams to operate reliably at scale. This role combines deep hands-on technical expertise in Kubernetes, cloud platforms, and DevOps practices with strategic influence across infrastructure teams. You will architect SRE tooling, develop auto-remediation capabilities, and establish patterns that allow ServiceNow's cloud platform to maintain industry-leading reliability while minimizing operational toil across follow-the-sun global teams. What you get to do in this role: Design, deploy, and operate enterprise-scale Kubernetes clusters across hybrid and multi-cloud environments, establishing governance, scaling policies, and operational practices that support high-velocity application deployments at 99.99%+ availability targets. Architect and implement closed-loop auto-remediation systems that detect, classify, and resolve transient infrastructure failures without human intervention, leveraging agentic AI and machine learning frameworks to predict failures, trigger preventive actions, and continuously reduce MTTR and on-call burden. Design and evolve the SRE tooling stack, including monitoring platforms, incident management systems, log aggregation, and observability integrations, that support global follow-the-sun on-call operations and enable data-driven incident response. Establish SLO frameworks, error budgets, and alerting policies that balance rapid incident response with alert fatigue management, while developing automated runbooks and playbooks that empower on-call engineers to resolve issues autonomously. Design and maintain Infrastructure-as-Code frameworks and GitOps pipelines that enable reproducible, auditable infrastructure deployments across hybrid and multi-cloud environments with consistent security and compliance guardrails. Architect hybrid cloud and data center operations, spanning on-premises infrastructure, public cloud environments, and edge computing, including workload migration strategies, disaster recovery patterns, and cost optimization practices across multi-region deployments. Drive adoption of containerization, microservices, and DevOps patterns across engineering teams, establishing CI/CD best practices, service mesh architectures, and network security controls that enable rapid, safe release cycles. Design on-call rotation schedules, escalation policies, and incident command systems that span across different time zones, ensuring 24/7 incident response while driving post-incident review processes that capture learning and drive systemic improvements. Mentor and guide junior SRE engineers, infrastructure teams, and DevOps practitioners on advanced reliability patterns, incident investigation techniques, automation best practices, and agentic AI applications for infrastructure operations. Champion a culture of blameless incident analysis, data-driven decision-making, continuous improvement, and experimentation across engineering teams, establishing knowledge-sharing practices and technical documentation standards. Reduce operational toil through systematic automation of repetitive tasks, from infrastructure provisioning to incident response to cost optimization, directly improving team capacity and job satisfaction across globally distributed operations. Qualifications To be successful in this role you have: Kubernetes Mastery: Deep, hands-on expertise operating production Kubernetes clusters at scale, including cluster design, node management, pod orchestration, resource quotas, network policies, security controls, and troubleshooting complex runtime issues. Incident Auto-Remediation Expertise: Proven experience designing and implementing closed-loop automated remediation systems, including anomaly detection, alert correlation, runbook automation, and self-healing mechanisms, that measurably reduce MTTR and on-call burden. Cloud Platform Experience: Extensive hands-on experience with AWS (EKS, EC2, RDS, Lambda), Azure (AKS, VMs, CosmosDB), and GCP (GKE, Compute Engine, Cloud SQL), capable of architecting multi-region, multi-cloud solutions. DevOps & IaC Proficiency: Expert-level experience with Infrastructure-as-Code tools and GitOps platforms to drive reproducible, auditable infrastructure deployments. SRE Tooling Fluency: Strong working knowledge of observability platforms, incident management systems, and log aggregation. Distributed Systems Thinking: Deep understanding of distributed system challenges, eventual consistency, cascading failures, network partitions, Byzantine fault tolerance, and proven ability to design systems resilient to these conditions. On-Call Operations: Experience operating in follow-the-sun, 24/7 on-call models; ability to design escalation policies, runbooks, and communication patterns that balance responsiveness with operator well-being. Data Center & Hybrid Cloud Operations: Hands-on experience managing both on-premises infrastructure and public cloud environments, including hybrid networking, disaster recovery, and workload migration strategies. AI/ML Integration: Demonstrated ability to apply machine learning and AI-driven insights to infrastructure operations, including anomaly detection, predictive alerting, and intelligent remediation. Influence Without Authority: Proven ability to drive technical decisions across teams, influence architecture choices, and mentor engineers outside direct reporting structure through credibility and technical depth. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years in software engineering or infrastructure operations, with 7+ years in senior SRE, DevOps, or cloud platform engineering roles managing large-scale distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. 5+ years hands-on experience designing, deploying, and operating production Kubernetes clusters at enterprise scale. Proficiency in Infrastructure-as-Code: Terraform, CloudFormation, or equivalent tools used to manage infrastructure at scale. Public Cloud Expertise: Demonstrable experience across 2+ of the following: AWS, Azure, GCP, with deep knowledge of services relevant to SRE operations (compute, networking, storage, observability). On-Call Leadership: Experience designing or operating 24/7 follow-the-sun on-call models for globally distributed teams, including escalation policies, runbook development, and incident response. Incident Auto-Remediation: Proven ability to architect and implement automated remediation systems, from basic alert automation to sophisticated closed-loop AI-driven systems, that meaningfully reduce manual toil. Linux & Systems Programming: Strong foundation in Linux system administration, performance troubleshooting, and scripting (Python, Go, Bash). SRE Mindset: Demonstrated commitment to reliability through engineering, favoring durable automation over heroics, data-driven decision-making, and continuous learning. Bachelor’s degree in computer science, Computer Engineering, or related field (or equivalent professional experience). Preferred: Kubernetes certification (CKA, CKAD, or equivalent). AI/ML certification or demonstrated expertise in agentic AI frameworks and machine learning applications for infrastructure operations. Experience with service mesh platforms or advanced networking in Kubernetes environments. Background in migrating workloads from on-premises data centers to public cloud environments. Experience with cost optimization practices in hybrid cloud environments (reserved instances, spot instances, resource right-sizing). Track record of mentoring or leading infrastructure engineering teams. Why This Role? This role offers the opportunity to eliminate operational toil at scale and build the automation-first infrastructure practices that define modern cloud operations. You will architect systems that allow ServiceNow's global teams to sleep soundly on-call, confident that auto-remediation systems are actively preventing and resolving failures. Your work will directly shape how the organization scales reliability as it grows, establishing patterns that persist long after you've architected them. This is a role for an engineer who wants technical depth, strategic influence, and the satisfaction of watching a system recover from failure without waking anyone up. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead engineering teams to build AI-native IT operations products by setting strategy, coaching, and delivering scalable software. | Over 10 years engineering experience with 3+ years managing teams, expertise in distributed systems, Java or Golang, and AI integration. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: ITOM Discovery product is part of the Service Operations Business Unit that brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering organization builds the software that helps customers deliver resilient, intelligent, and efficient enterprise services. Together, these capabilities help customers modernize how they deliver and operate services, improve reliability, reduce manual effort, and drive measurable productivity outcomes on a single platform. This engineering organization is a dynamic group of builders, thinkers, and problem-solvers focused on delivering scalable, AI-powered software products that improve how organizations work. We value clean architecture, intuitive experiences, operational excellence, and a culture of continuous improvement. Every engineer plays an important role in shaping the quality, reliability, and long-term success of our products. What you get in this role: As a Senior Manager of Engineering, you will lead the teams that architect and build assistive and autonomous AI-native products to usher customers (IT departments using our IT operations management applications) into an agentic-first era. The work will span large-scale distributed systems, data ingestion, context creation and utilization, agentic harnesses, cost optimization, and agentic feedback loops to ensure value realization for our customers. This role requires people leadership, thought leadership, deep technical expertise, strong architectural judgment, and a keen understanding of the scientific method to ship and refine real product through iterative experimentation. You will be accountable for the growth, health, and delivery outcomes of your teams. Own technical strategy and delivery for your teams. Set architectural direction, hold the bar on quality and reliability, and stay close enough to the work to validate hypotheses through evidence, not theory. Hire, coach, and develop engineers, tech leads, and managers. Build inclusive, high-performing teams with clear career paths and durable ownership. Identify and address value realization gaps in products that exist but aren’t delivering expected outcomes. Diagnose root causes (architecture, UX, data quality, feedback loops, cost) and direct targeted improvements. Establish architecture patterns, engineering standards, and operating rhythms specific to your problem domain. Document tradeoffs, rationale, and implementation guidance to help teams move faster and make consistent decisions. Collaborate across ITOM engineering teams to share learnings, validate approaches, and accelerate adoption of patterns that work. Collaborate with stakeholders across Product, Design, Security, Operations, Sales, and Customer Success — aligning on roadmap and release readiness, meeting security and compliance requirements, and feeding field and customer signal back into engineering priorities. Qualifications To be successful in this role, you have: Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the business or industry. 10+ years of related engineering experience, including 3+ years leading and managing engineering teams (including managers or team leads), or equivalent practical experience. Strong experience building and operating large-scale distributed systems, enterprise platforms, data-intensive products, cloud-scale infrastructure. Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness. Strong technical depth in Java, Golang or similar programming languages. Strong judgment in balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities. Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create leverage across teams. Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans. Ability to lead through formal authority and technical credibility alike, building alignment across peer engineering, Product, Design, Security, Operations, Sales, and Customer Success organizations. Experience with enterprise IT operations management, Agentic AI, Harness engineering, is a strong plus. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead the Measurement & Modeling team to define product measurement strategies and drive strategic product decisions. | 12+ years in UX research, data science, or analytics with 6+ years leadership and strong technical skills in Snowflake, Python, and AI workflows. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Job Description We are seeking a Director of Insights & Measurement to lead the Measurement & Modeling (M&M) team, which is part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals. You will bring strategic leadership and execution excellence to a role that is fundamentally different from traditional UX research leadership and practice. The M&M team is indispensable to how ServiceNow makes strategic product decisions and solves critical business problems through data and insights. The team consists of seasoned UX, data, and product experts who collectively deliver research, data science, analytics, and engineering capabilities for the organization. The team measures product usage, AI product value, and experience quality, diagnoses strategic problems through metrics, builds measurement products, and develops standardized UX evaluation methods in the fast-paced AI-native environment. The Director of Insights & Measurement will orchestrate the path from strategy to execution and drive it end-to-end. What You'll Do: Build strong relationships with PM, Design, Research, and Data and Analytics leaders to drive alignment around the highest-value customer problems and move work forward across competing priorities. Define the measurement strategy for our product spaces, establishing the metrics and models that connect product quality and user experience to company-level outcomes. Establish ways to use advanced AI capabilities to maximize how the team works and deliver results with efficiency and accuracy in mind. Develop measurement strategies leveraging AI capabilities for our product spaces and oversee executions to deliver highest quality results. Showcase findings, ideas, and perspectives to product and design leadership to ensure alignment and measurable impact. Translate findings into decisions by engaging product and design leadership with clear, evidence-based perspectives that move roadmaps and influence investment. Build a high-performing, versatile team by hiring and developing world-class researchers, data scientists, analysts, and program managers who move fluidly across problem diagnosis, product building, and team enablement. Foster a culture that balances disciplined execution with psychological safety for experimentation and innovation. Maintain a sharp external perspective on industry trends and emerging technologies in AI, continuously evolving the team's capabilities and approaches. Qualifications Preferred Qualifications: 12+ years of experience in UX or product research, data analytics, data science, customer experience, or related fields. 6+ years leading and building technical and/or strategic teams, with demonstrated ability to develop and mentor talent in UX research, data science, analytics, and engineering. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Extensive technical expertise in Snowflake, Python, database management, dashboard building, and coding languages, applied to leading measurement and analytics work. Proven track record in developing and shipping measurement or analytics products. Experience leading distributed, global teams across regions and time zones. Background in large enterprise software or SaaS companies. Advanced or Bachelors degree in HCI, Cognitive Psychology, Human Factors, Statistics, Data Science, Computer Science or related fields. Basic Qualifications: Proven ability to influence product and business leaders through compelling, evidence-based narratives that drive decisions and create alignment. Exceptional hands-on leadership and stakeholder management skills to deliver innovative insights and solutions that improve product experience. Ability to identify strategic priorities and measurement opportunities proactively, recognizing patterns across product spaces and translating insights into strategic initiatives. Ability to develop problem-solving strategies and drive quality execution in fast-paced work environments. Demonstrated ability in delivering excellent results and moving seamlessly between strategy conversations with executives and technical deep dives with stakeholders and Researchers. Proficient in the use of AI, including Claude Skills, Claude Code, MCP, and more. Extensive organizational experience managing multiple teams, combined with a passion for developing products that customers love. Deep expertise in UX research, data science, statistics, usage analytics, metrics, and measuring user experience, particularly focused on using AI in solving problems. Proven track record leading and building high-functioning teams to deliver impactful insights and data that drive product innovation. Passion for diversity and inclusion, fostering a collaborative culture that values diverse perspectives and backgrounds. For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Architect and deliver large-scale distributed platform components and lead complex technical initiatives. | 10+ years software development with deep expertise in distributed systems and Java, hands-on with Apache Iceberg, Apache Spark, and large-scale data ingestion pipelines. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Position Location: This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA Please Note: This position will include supporting our US Regulated Markets. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Team Overview The Data Platform group builds highly scalable, high‑performance platform capabilities for data‑in‑motion and backend storage systems. Our customers operate at massive scale, pushing the boundaries of data volume, throughput, and concurrency. We are looking for a seasoned IC5 Senior Staff Engineer with deep expertise in distributed systems, data ingestion pipelines, and Data Lake architectures to drive next‑generation platform innovation. Role Summary As an IC5 Senior Staff Engineer, you will architect and deliver large‑scale distributed platform components, lead complex technical initiatives, and define engineering best practices. You will bring strong leadership, hands-on engineering depth, and the ability to design and operate reliable, scalable, and high‑performance data systems. What you get to do in this role: Architect, design, and build high‑performance distributed systems and platform components. Build distributed systems data ingestion solutions with strong emphasis on scalability, quality, and operational excellence. Design software that is easy to use, extend, and customize for customer‑specific environments. Deliver high‑quality, clean, modular, and reusable code while enforcing engineering best practices (code reviews, unit testing, automation, design reviews). Build foundational libraries, frameworks, and tools focused on modularity, extensibility, configurability, and maintainability. Collaborate across engineering teams to refine requirements and deliver end‑to‑end solutions. Provide technical leadership for projects with significant complexity and risk. Research, evaluate, and adopt new technologies that enhance platform capabilities. Troubleshoot and diagnose complex production issues across distributed systems. Qualifications To be successful in this role you have: Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built. 10+ years of software development experience with a Bachelor's degree; OR 8+ years with a Master's degree; OR 6+ years with a PhD OR equivalent work experience. Core Distributed Systems Expertise Strong fundamentals in distributed systems architecture, design patterns, and algorithms. Deep programming expertise in Java, including JVM internals, memory models, and garbage collection. Proven experience in JVM performance tuning, profiling, and diagnosing performance bottlenecks. Strong understanding of concurrency, networking, sockets, OS internals, and performance optimization. Hands-on experience building and operating large‑scale distributed systems. Experience with relational databases such as Oracle, MySQL, or PostgreSQL. Specific Distributed Systems Expertise Experience with large‑scale deployments of Kafka, or similar streaming platforms. Deep knowledge of stream processing, topic design, partitioning, replication, and HA strategies. Experience working within DevOps environments for operationalizing distributed platforms. Demonstrated experience architecting and delivering full‑stack Data Lake solutions. Strong expertise in designing and operating data ingestion pipelines using: Apache Iceberg (tables, catalogs, schema evolution, metadata management) Apache Spark (batch & streaming jobs, optimization, partitioning) Expertise in data formats such as Parquet, ORC, and Avro, along with compaction and governance strategies. Ability to build scalable, fault‑tolerant ingestion and transformation workflows. Experience integrating Data Lakes with analytics engines, query services, or ML platforms. For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and manage scalable software applications and workflows in collaboration with cross-functional teams to optimize enterprise environments. | At least 3 years experience in Java or similar languages, proficiency in modern UI frameworks, and strong software engineering and AI integration knowledge. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are the Workplace Engineering team. We create the enterprise environments within the ecosystem of ServiceNow. As a Workplace Engineering team, we build, configure, and manage applications and workflows that optimize physical and digital work environments This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. What you get in this role: Build and innovate new features for WSD (Workplace Service Delivery), delivering solutions that enhance physical and digital work environments. Drive customer success by supporting customers during case-related activities, implementations, and go-live events. Maintain and support deployed services by addressing vulnerabilities, ensuring security, stability, and ongoing reliability. Build, configure, and manage applications and workflows that optimize physical and digital work environments. Design, develop, and maintain scalable, high-quality software solutions that improve enterprise workflows and user experiences. Partner with product owners and cross-functional teams to understand requirements and deliver reliable, customer-focused solutions. Build clean, reusable, and maintainable code by following software engineering best practices, including code reviews, unit testing, and test automation. Design software that is extensible and configurable, enabling customers to customize workflows and meet their unique business needs. Contribute to the design and implementation of new products and features while enhancing and supporting existing applications. Mentor team members and foster a culture of collaboration, technical excellence, and knowledge sharing. Troubleshoot, optimize, and enhance application performance, scalability, and reliability across enterprise environments. Qualifications To be successful in this role you have: Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the business or industry. 3+ years of experience with Java or a similar object-oriented programming language. Passion for JavaScript/TypeScript, the web platform, reusability, and component-based development. Experience with data structures, algorithms, object-oriented design, design patterns, and performance and scalability considerations. Strong analytical, problem-solving, and software design skills. Experience with modern UI frameworks such as React, Angular, Vue, or similar. Strong understanding of relational databases, including development, troubleshooting, and performance optimization. Experience with scripting languages such as Python. Familiarity with Kubernetes is a plus. FD21 For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and develop scalable AI-powered software components and mentor engineers. | 8-12 years experience with Python, agentic systems, distributed systems, and frontier AI SDKs. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. Experience with multi-agent coordination patterns (A2A, MCP). Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). Prior experience shipping AI systems in enterprise software. Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). Strong appetite for continuous incremental wins and completing challenging deliverables fast. Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead full-stack engineering efforts to design scalable microservices, reusable UI components, and mentor engineers. | 12+ years experience with Java, microservices, modern frontend frameworks, AI integration, and architectural leadership. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: The AI Experience team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems. What you get to do in this role: In this role, you will serve as a full-stack engineering leader within the Conversational Interfaces team, to shape and elevate backend and frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon. Design and implement scalable RESTful APIs and microservices architectures Build and maintain backend services using Java and work with relational databases such as SQL Develop and deploy microservices-based applications on Kubernetes Integrate backend services cleanly with frontend systems Design and implement reusable component libraries, frameworks, and tooling that other engineers build upon Collaborate closely with UX, PM and design teams to translate design systems and prototypes into scalable, accessible UI components Mentor and influence engineers across teams Qualifications To be successful in this role you have: 12+ years of software engineering experience building scalable, high-quality applications Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making Demonstrated experience driving architecture and engineering standards at a team or division level Experience in different architectures such as event driven and stateless architectures, functional programming, ADTs Extensive backend development experience with Java Experience with REST, JSON, AJAX, and relational databases Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed Expertise in JavaScript and modern frameworks — React, Angular, Lit Framework Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Design and operate AI-native enterprise applications, lead initiatives, mentor engineers, and collaborate with customers. | 10+ years software engineering with expertise in AI-native development, agent orchestration, prompt engineering, and SaaS product architecture. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are the Industry Vertical Engineering team at ServiceNow. We design and build specialized software solutions tailored to the unique workflows, data models, and regulatory compliance needs of specific sectors, with a particular focus on high-tech and adjacent regulated industries such as telecommunications, healthcare, financial services, and manufacturing, rather than relying on generic, one-size-fits-all solutions. We are building the next generation of industry-specific enterprise applications, and increasingly these applications are AI-native: their core behavior is model-driven rather than explicitly authored. They interpret user intent, reason over context, invoke tools, and act on the user's behalf, all while respecting the complex business workflows, specialized data models, and evolving regulatory requirements of the industries we serve. As a Senior Staff Software Engineer, you will design, build, ship, and operate AI-native industry applications whose most important logic often lives in natural language (instructions, prompts, tool descriptions, and guardrails) as much as in code. You will work across the full software development lifecycle, and often embedded directly with customers as a forward deployed engineer, building against their data, integrations, and channels. Alongside hands-on delivery, you will drive engineering excellence, mentor other engineers, and influence architecture and long-term platform direction across multiple teams. What you get to do in this role: Design, build, and deliver scalable, AI-native enterprise applications for industry-specific workflows, data models, and compliance requirements, along with the integrations and channels that make them usable in production. Build agentic behavior into those applications: intent interpretation, multi-step reasoning, tool and function invocation, and action on the user's behalf, delivered through conversational experiences across chat (and voice where the use case calls for it) that hold context and hand off cleanly between automated and human agents. Design AI-driven autonomous workflows: decompose business processes into the steps and decision points an agent can execute, decide where autonomy is appropriate and where a human checkpoint is required, and define how exceptions, retries, and hand-back to a person are handled. Author and maintain agentic instructions (system instructions, role definitions, tool descriptions, guardrails, and escalation rules) as versioned engineering artifacts under review and regression coverage, not configuration text. Engineer prompts for reliability rather than demo quality, iterating against measured outcomes: task decomposition, golden examples, structured output schemas, grounding and citation, graceful failure, and token and latency cost. Build automated evaluation and test non-deterministic behavior: golden datasets, multi-turn conversation suites, model-as-judge scoring calibrated to human review, CI gates, drift detection, and adversarial, jailbreak, grounding, and tool-selection testing. Design software that lets customers configure and extend platform capabilities without sacrificing performance, reliability, or maintainability, and write clean, reusable, well-tested code following engineering best practices, including code reviews, unit testing, and test automation. Specify precisely and direct AI coding agents: convert requirements into testable specifications with explicit scope, constraints, and acceptance criteria, decompose work into agent-sized tasks, and review agent output for correctness and maintainability. You own the result regardless of what produced it. Deliver as a forward deployed engineer, embedded with customers when the work calls for it: building against their data, integrations, and channels, tuning instructions and evaluation sets in their environment, and returning with evidence that improves the product. Own quality, safety, and reliability in production: monitor conversation quality, containment, hallucination, and unsafe actions, defend against prompt injection and data leakage, and feed production failures back into specifications and evaluation sets. Troubleshoot and optimize performance, scalability, and reliability across distributed systems. Serve as a technical leader: mentor engineers, promote knowledge sharing, drive engineering best practices, and lead complex technical initiatives spanning multiple teams while influencing architecture and long-term platform direction. Partner with product managers, designers, and stakeholders to translate complex business and regulatory requirements into scalable technical solutions, align on tradeoffs, and communicate capability, limitation, and risk clearly to non-engineers Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional software engineering experience in the SaaS industry, building and operating products at production scale. A demonstrated track record of building, shipping, and operating production software, including hands-on delivery of AI-native application features that real users depend on rather than demos. Direct, hands-on experience authoring agentic instructions and prompts, designing AI-driven autonomous workflows, and building the evaluation and testing that verifies non-deterministic behavior. Advanced command of data structures, algorithms, object-oriented design, design patterns, system design, APIs, and performance optimization. Strong grounding in modern application architecture across cloud, distributed systems, and service-oriented or platform technologies, with solid data modeling and storage fundamentals. Depth matters more than any specific language or framework. AI-native application development: agent orchestration at the application layer, tool and function calling, context assembly, grounding against enterprise data, and handling latency, cost, and failure. Prompt engineering and evaluation of non-deterministic systems: intent-driven prompt design plus measurable frameworks for response quality, agent behavior, tool-selection accuracy, and regression risk, iterating against evaluation results rather than impressions. Specification precision and architectural judgment: the ability to define problems rigorously enough that another engineer or an AI agent implements them correctly, and to decide soundly when to solve a problem in code, in instructions, or by delegating to an agent. Working knowledge of safety, security, and data handling for AI-integrated applications: prompt injection, sensitive-data and secret leakage, over-broad tool access, and unsafe autonomous action, translated into concrete guardrails, least-privilege controls, and monitoring. Willingness to work directly with customers in a forward deployed capacity, with the judgment to know when a fast local solution is right and when to hold out for the durable one, and the credibility to communicate capability, limitation, and risk to non-engineers. Demonstrated ability to lead technically complex projects across multiple teams as a technical owner or engineering leader, with strong communication, collaboration, and mentoring skills. Experience integrating AI into engineering workflows, decision-making, automation, or the software development process itself. Preferred qualifications: ServiceNow platform experience is recommended, including building configurable, extensible applications on the platform. Deep domain experience in high-tech, and familiarity with adjacent regulated industries such as telecommunications, healthcare, financial services, or manufacturing, at a depth sufficient to challenge a requirement rather than only implement it. Experience delivering conversational experiences in chat, voice, or both, including turn and context management, disambiguation and confirmation patterns, and automated-to-human handoff. Prior forward deployed, solution engineering, or professional services experience delivering software inside a customer's environment. Familiarity with modern UI frameworks (for example React, Angular, or Vue) and with evaluation, tracing, and prompt or instruction management tooling for LLM applications. Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. 10+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization. Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner FD21 For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Own full-stack architectural decisions, design and deliver modular web components, mentor colleagues, and set technical direction for framework APIs. | 10+ years professional software engineering with deep JavaScript and Java or similar OOP languages, advanced UI framework knowledge, Node.js expertise, and technical leadership experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with. What you get to do in this role: Own code from design, implementation, test automation, and delivery of high-quality product to our users Work with product owners to understand detailed requirements and drive the full development lifecycle Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs Contribute to the design and implementation of new products and features while enhancing the existing product suite Mentor colleagues and promote knowledge-sharing across teams Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction Architect modular, reusable component systems for scalability and extensibility Own architecture across the request path — proxy, version-aware routing, server-rendered component runtime, and the ServiceNow platform services it calls into Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team Represent AIUX Framework in cross-org architecture decisions and act as an escalation point for the hardest production issues Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional software engineering experience, with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable) Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced experience with modern UI frameworks: Angular, React, Vue, or Lit Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Advanced knowledge and experience with relational databases: development, troubleshooting, and performance optimization Deep expertise in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code) Strong systems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack Demonstrated experience as a technical lead, Staff Engineer, or equivalent senior individual contributor responsible for architecture, technical direction, code quality, and mentoring Track record designing framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams Ability to make pragmatic architecture decisions across performance, reliability, security, maintainability, and delivery speed Demonstrated capability to manage multiple projects with material technical risk across teams and processes Track record serving as functional lead or technical owner Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture Experience designing and architecting modular, reusable component systems Preferred — AIUX Framework specific Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles) Hands-on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems FD21 For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Conduct deep customer research to inform product strategy and evaluate human-AI interaction models for agentic systems, partnering with cross-functional teams to synthesize insights and define research methods for emerging AI-driven workflows. | At least 7 years of experience in customer-centered research within B2B or enterprise environments, a bachelor's degree in a relevant field, and experience researching AI-powered products. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our UX Research & Insights team – focused on Product, UX, and Customer Research. They understand what customers need and work relentlessly to make discoveries that elevate our products and create experiences that our customers love. Our Researchers enable product management, design, and engineering leadership to make data-driven product strategy and build decisions. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience ServiceNow's CSM strategy centers on turning structured customer workflows into agentic systems where AI agents take on end-to-end task execution alongside humans. A category being defined right now, with emerging interaction patterns. This is a hands-on role: you'll work closely with customers to build deep workflow expertise, translate it for your cross-functional team, explore human + AI interaction models, and evaluate model behavior and trust from PoC through live use, all while building AI into your own research workflow and scoping new methods for a category that doesn't yet have a playbook. As a subject matter expert on this team, your impact and visibility extend beyond your immediate team. You'll work with and influence cross-functional partners to prioritize research investment and shape product direction, while helping elevate the research practice as a whole. What you get to do in this role: Build deep, ongoing relationships with lead enterprise customers to create a continuous insights loop Understand customers' unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products Synthesize insights across individual customer engagements to distinguish unique, account-specific needs from patterns common across customer cohorts, informing both strategic direction and detailed design decisions Apply and adapt appropriate research techniques and methods for specific project needs Partner with Product Managers and Designers to influence product strategy and roadmaps Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing Evaluate agentic AI model behavior, user trust, and responsible AI considerations from PoC through live customer use, alongside traditional usability and task success metrics Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc Build AI tools and methods into your own research workflow, and help define new research approaches suited to a product category without an established playbook Mentor and elevate research practice across the team, including defining new methods for evaluating AI model behavior and trust that others can adopt Qualifications Basic Qualifications (The must have): BA/BS degree or higher in the Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent combination of education and experience 7+ years’ of work experience applying and conducting customer-centered research techniques to product definition and designs Experience conducting research directly with B2B/enterprise customers, including navigating complex organizational stakeholders, business processes, and workflows to translate ambiguous business challenges into research questions Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience researching AI-powered products or features, including evaluating AI model behavior, user trust, and responsible AI considerations, in addition to traditional usability and task success Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research. Preferred Qualifications (The nice to have): Master degree or PhD is a bonus Extensive experience setting research direction and applying customer-centered research techniques to product definition and design, including in ambiguous, 0→1 product environments Experience embedding directly with a product development team as an ongoing research partner, rather than running research as a discrete, request-driven service Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design Experience with the creation and execution of online surveys as well as rich qualitative research techniques Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders. The ability to learn new technical concepts quickly. Experience coaching and mentoring more junior team members, contributing to their growth. For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead program management for marketing planning systems, driving cross-functional solutions and operational rhythms. | Requires 7+ years project/program management experience, ability to lead without formal authority, and solve ambiguous problems. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead end-to-end program management for event content and design scalable operating models. | 8 to 12 years program management experience in B2B enterprise technology or large marketing organizations. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Role Overview You thrive where structure meets scale. You can orchestrate hundreds of interconnected content deliverables across global programs, spot downstream dependencies before they impact execution, and bring operational clarity to fast-moving, high-visibility initiatives. If that sounds like your ideal Wednesday, keep reading. The Senior Manager, Event Content Program Management & Operations partners with the Flagship Programs and Event Content leadership to establish structured event content operating models and deliver flawless execution across ServiceNow’s most visible marketing moments: Knowledge, World Forums, and AI Summits. This role goes beyond session and presentation management. You will drive end-to-end program management of complex content ecosystems spanning content strategy, keynote content management, session recommendations, presentation quality, on-site demo signage, and recurring content updates that reflect the latest product roadmap innovations and announcements. You own the full event content lifecycle — from pre-event planning and content availability through live execution and post-event operations — across ServiceNow’s first-party flagship programs. You will be the operational backbone of the event content function, a trusted partner to the Flagship Programs leader, and a collaborator across the broader PSM Launch Office & Flagship Programs leadership team on special projects and initiatives that don’t fit neatly into a single function. You don’t need a clean handoff to get started, and you’re just as effective owning five things at once as you are going deep on one. This is a high-impact, high-visibility role for someone who is energized by building, thrives in complexity, and brings a rigorous, PMP-style approach to execution at scale. Key Responsibilities Event Content Program Management & Execution (50%) Own end-to-end program management of event content operations across multiple concurrent programs including Knowledge, and tier 1 3rd party events (such as, MSFT Ignite, AWS re:Invent and more). Lead the ongoing communication and activation of strategic event narratives across stakeholders, teams, and customer-facing channels. Orchestrate execution across workstreams including Product Marketing, Events, Regional and Field Marketing, and Customer Marketing. Own the annual third-party event planning recommendation process, project managing PSM’s assessment and prioritization of external event participation across the portfolio. Manage event-to-event content availability, ensuring the right content is identified, prepared, and accessible across Knowledge, and tier 1 3rd party events. Manage complex content portfolios and quarterly refreshes reflecting the latest product innovations and announcements. Ensure alignment between corporate narrative messaging strategy and content execution across all sessions and supporting touchpoints. Drive cross-functional accountability to deadlines, deliverables, and dependencies. Lead program-level cadence including weekly stakeholder updates, timeline and deliverable tracking, and risk escalation. Surface blockers and trade-offs early and drive resolution with appropriate stakeholders. Partner with stakeholders to ensure quality control, consistency, and completeness across all event content outputs. Deliver executive-ready program reporting with clear insights into program health. Program Infrastructure & Operating Model (30%) Design and implement scalable operating models for event content planning, tracking, and execution. Build reusable templates, playbooks, checklists, and workflow documentation that scale across event programs. Build and own the content availability operating model for first-party events, establishing the intake process, tracking infrastructure, and governance that scales from event to event. Establish systems of record for timelines, milestones, dependencies, risks, and deliverables. Partner closely with the PMO Excellence and Launch Operations Senior Manager to ensure event content programs connect to the broader PSM execution infrastructure. Champion PMO best practices including scope management, timeline discipline, dependency tracking, and risk mitigation. Drive continuous improvement through retrospectives and program learnings across events. Identify opportunities to improve efficiency through AI-enabled workflows, automation, and tooling. Build and evolve a centralized event content playbook that scales across global programs. Cross-Team Special Projects (20%) Take on ad hoc program management responsibilities across the PSM Launch Office and Flagship Programs team as assigned, including initiatives that span functions or require dedicated coordination without a permanent home. Support business operations responsibilities over time as the team’s operating model matures. Qualifications To be successful in this role you have: Experience: 8 to 12 years of program management experience within B2B enterprise technology or large-scale marketing organizations. Direct experience managing event content operations including sessions, speakers, agendas, or large-scale content programs. Proven experience building or scaling program management infrastructure including templates, operating models, and governance frameworks. Familiarity with flagship event environments such as global conferences and summits and the associated content lifecycle. Experience managing complex multi-workstream programs with high stakeholder density and tight timelines. Core Competencies Program management rigor with strong command of scope, schedule, dependency mapping, risk management, and governance. Operating model design with the ability to bring structure and clarity to complex, ambiguous environments. Program orchestration at scale across large, interdependent workstreams and functions. Executive communication that distills complexity into clear, actionable insights and reporting. Stakeholder management that navigates matrixed organizations with influence, clarity, and accountability. Detail orientation with systems thinking that balances granular tracking with end-to-end program outcomes. Cross-program integration mindset that spots dependencies, shared assets, and connection points across concurrent workstreams and acts on them proactively. Differentiating Attributes Process-first mindset that sees structure and discipline as critical enablers of speed and scale. High ownership and accountability with proactive follow-through to completion. Thrives under pressure and is energized by high-stakes environments, competing priorities, and situations where structure doesn’t yet exist. Bias for action with a low tolerance for ambiguity as an excuse to wait — drives toward clarity and moves work forward before being asked. Builder mentality energized by creating new systems, playbooks, and templates from the ground up. Continuous improvement mindset always refining and optimizing how work gets done. Flexibility and range to move between structured event program execution and ambiguous special projects without losing momentum. Technical Skills Strong proficiency in project and program management tools such as Workfront, Smartsheet, Asana, or similar. Advanced PowerPoint and Excel skills for executive reporting and tracking. Experience building dashboards, trackers, and workflow documentation. Familiarity with Microsoft Loop and Teams environments. Experience leveraging AI tools to enhance operations and streamline workflows. What Success Looks Like First 30 Days Ramp on active event programs, content workstreams, and stakeholder landscape. Build working relationships with core cross-functional partners. Assess current gaps in process, tracking, and governance — and come in with a point of view, not just observations. First 90 Days Establish structured operating cadence across programs including status, tracking, and reporting. Take ownership of day-to-day event content operations with minimal oversight. Introduce initial process improvements and standardization. First 6 Months Deliver a scalable, repeatable operating model for event content execution. Improve on-time delivery, visibility, and stakeholder alignment across programs. Establish centralized playbooks and measurable improvements in execution quality. Begin contributing to cross-team special projects and broader PSM initiatives as assigned. FD21 For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Build and operate cloud-native engineering platforms to enhance software validation, release qualification, and operational readiness, leading Kubernetes platform evolution and partnering with engineering teams on automation-first reliability practices. | 8-12+ years in software, systems, or reliability engineering with deep Kubernetes expertise and proficiency in Python, Go, or Java, plus experience with CI/CD and cloud-native infrastructure. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations. What you get to do in this role: Build and operate cloud-native engineering platforms for software validation, release qualification, and operational readiness. Design production-like release and test environments that improve release confidence and deployment readiness. Develop automated quality gates to assess release health, operational risk, and production readiness. Integrate automated testing, observability, reliability signals, and deployment intelligence into CI/CD pipelines. Build reusable test frameworks, self-service environments, test data, mock services, and developer productivity tooling. Advance shift-left engineering through automated validation, continuous verification, and quality gates. Automate failure detection, policy validation, deployment verification, security checks, and reliability assessments. Lead Kubernetes-based platform evolution for scalable test infrastructure, release automation, and developer self-service. Resolve recurring infrastructure issues through sustainable software, systems, and networking solutions. Partner with engineering teams on design reviews, architecture standards, and automation-first reliability practices. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of experience in software, systems, platform, or reliability engineering with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Deep Kubernetes expertise across architecture, operations, networking, storage, security, autoscaling, and multi-cluster environments. Experience building and operating large-scale Kubernetes platforms for cloud-native, mission-critical services. Experience integrating Kubernetes with CI/CD, GitOps, automated testing, and deployment validation. Experience designing cloud-native platforms for ephemeral environments, release qualifications, and automated validation. Proven ability to lead engineering excellence across developer productivity, platform engineering, release confidence, and modernization. Experience with progressive delivery, including canary releases, feature flags, automated rollback, and deployment verification. Experience with chaos engineering, resilience validation, disaster recovery, and reliability assessments. Expertise designing, authoring, testing, and debugging code in a team setting using languages such as Python, Go, Java, or Ruby. Experience using AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, and operational automation. Strong coding, observability, SLO, and cross-team collaboration skills to improve reliability, performance, and engineering standards. Good to have: Expertise in observability and monitoring applications, services, and networks at scale. Experience with DevOps automation, CI/CD pipelines, and agile methodologies, including GitLab CI/CD or similar tools. Experience building enterprise-scale test automation frameworks such as Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, or equivalent technologies. Experience with test orchestration, test impact analysis, flaky test detection, parallel execution, and intelligent regression testing. Experience with service virtualization, contract testing, synthetic testing, and test data management. Experience building engineering platforms that support developer self-service and release engineering. Experience with infrastructure configuration management tools such as Ansible. Expertise with Kubernetes ecosystem technologies such as Helm, Argo CD, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, and container runtimes. Experience implementing GitOps using Argo CD, Flux, or similar technologies. Experience operating Kubernetes across AWS (EKS), Azure (AKS), and Google Cloud (GKE). For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead a team to define and scale AI-powered customer product engagement models and drive product adoption and roadmap strategy. | 12+ years in product management or enterprise software leadership with 5+ years managing teams and expertise in AI and digital transformation. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are seeking a Senior Director, Product Innovation, to define, build, and scale a new customer-facing product engagement model for Core Business Workflows. This leader will operate at the intersection of Product Management, AI innovation, Customer Transformation, and GTM execution. The role will work directly with customers to identify high-value use cases within our product suite, rapidly build and validate AI-powered solutions, and demonstrate measurable business outcomes. The role will be responsible for establishing and leading a team that combines deep product and technical expertise, domain knowledge, strong product instincts, and executive customer engagement capabilities. Through structured proofs of value, rapid prototyping, innovation workshops, and strategic customer engagements, the team will help customers realize value from emerging Core Business Workflow capabilities while creating a direct feedback loop into product strategy and roadmap development. Reporting to the Senior Director, Head of Outbound Product Management for Core Business Workflows, this role will define the operating model, success metrics, engagement framework, and talent profile required to scale a world-class product innovation function. This role serves as a critical bridge between Product Management, Engineering and the field, ensuring product strategy is translated into customer value and customer feedback is translated into product innovation. What you get to do in this role Define and operationalize a new product commercialization motion for Core Business Workflows, focused on accelerating customer adoption of emerging innovations, AI and strategic product investments. Build and lead a team of highly skilled product and AI specialists who can identify customer problems, rapidly build solutions, and validate business value. Lead structured proofs of value, rapid prototypes, innovation workshops, and executive engagements that connect product strategy directly to customer transformation. Define and scale the Business Value Assessment framework for Core Business Workflows, including customer baselines, expected outcomes, realized value, and executive business cases. Collaborate closely with Product Management, Engineering, Research, Sales, Solution Consulting, Product Marketing, Value Consulting, and Product Success to execute customer innovation initiatives. Establish success metrics and operating mechanisms that measure customer adoption, business impact, proof-of-concept outcomes, customer references, and influenced revenue. Participate as an executive leader for Core Business Workflows in executive briefings, strategic customer engagements, industry events, and innovation-focused forums. Establish success metrics and operating mechanisms that measure proof of value outcomes, conversion, customer adoption, business impact, customer references, reusable product insights, and influenced revenue. Identify repeatable patterns across customer engagements and translate them into scalable product capabilities, solution assets, demo narratives, and go to market practices. Qualifications 12+ years of experience in Product Management, FDE, Product Strategy, Product Commercialization, Customer Transformation, or related enterprise software leadership roles. 5+ years of leadership experience managing high performing customer facing and/or product focused teams. Experience designing and executing customer innovation programs, POC initiatives, product adoption strategies, or commercialization efforts. Strong understanding of enterprise workflow platforms, digital transformation initiatives, and modern business process technologies. Experience leveraging AI, GenAI, intelligent automation, or emerging technologies to drive customer outcomes and product adoption. Demonstrated success partnering with Product Management organizations to influence roadmap strategy and product direction. Exceptional communication, presentation, and stakeholder management skills. Bachelor's degree in Business, Computer Science, Engineering, or a related field. For positions in this location, we offer a base pay of $229,100 - $400,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote