ServiceNow

Lead and manage business, product, and engineering operations for CCX, owning P&L, driving operational excellence, and aligning strategy with execution and customer impact. | 12+ years in business/product/engineering operations in SaaS or digital products, 3+ years leading teams and influencing senior leaders, P&L ownership experience, strong operational and analytical skills, familiarity with Agile and AI integration, and a relevant degree or MBA. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the team: The Connected Customer Experience (CCX) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with ServiceNow. CCX spans support, learning, and success experiences, built on the ServiceNow platform and AI capabilities. About the role: We are looking for a Director, Business & Technical Operations to act as the GM of Operations for CCX across Business Operations, Engineering Operations, and Product Operations. You will run the CCX operating model, own the P&L in partnership with Finance, and ensure that strategy, execution, and investment decisions are tightly linked to customer impact, revenue, and efficiency. What you get to do in this role: Lead CCX as GM of Operations • Serve as the primary operations leader for CCX across business, product, and engineering. • Translate ServiceNow and CCX strategy into clear priorities, OKRs, and execution plans. • Own CCX P&L management with Finance: planning, forecasting, scenario modeling, and investment trade-offs. Run CCX Business Operations • Design and run the rhythm of the business (AOP, QBRs, MBRs, weekly business reviews, portfolio reviews) • Standardize planning, goal-setting, and performance reporting across CCX. • Own headcount and vendor plans; optimize structure, cost, and capabilities with HR and Finance. • Maintain a CCX scorecard tying digital adoption, self-service, CSAT, and efficiency to financial outcomes. Drive Engineering Operations Excellence • Partner with engineering leaders to evolve the operating model (Agile practices, release management, incident and problem management). • Define and track key engineering health metrics (velocity, quality, reliability, cost-to-serve) and drive improvement programs. • Align engineering capacity with the highest-value CCX roadmap priorities and platform initiatives. Lead Product Operations for CCX • Establish consistent product operations frameworks (intake, prioritization, roadmap governance, release readiness) • Align product roadmaps to CCX and company OKRs with clear trade-off and decision mechanisms. • Partner with Product, Design, Research, and Data to operationalize product analytics, experimentation, and voice-of-customer. • Ensure CX KPIs (time-to-value, digital adoption, case deflection, CSAT, renewal signals) inform product decisions. Use ServiceNow & AI to run CCX • Champion “run CCX on ServiceNow” by using the platform and AI to automate workflows, approvals, and reporting. • Identify and execute AI opportunities (agentic / generative) across intake, routing, forecasting, and operational analytics. Drive Organizational Health & Change • Clarify roles, decision rights, and interfaces between Business, Engineering, and Product Operations. • Lead change management for new operating models, tools, and processes with clear communications and adoption plans. • Support a culture of growth mindset, accountability, and collaboration across CCX. Influence across ServiceNow • Build strong partnerships with leaders across CCX, Digital Technology, Product, Customer Success, Sales, Marketing, Finance, and HR. • Represent CCX in cross-functional forums, remove execution blockers, and align on customer and business outcomes. Qualifications • 12+ years of experience in business operations, product operations, engineering operations, or related roles in SaaS or digital product organizations. • 3+ years leading teams and influencing senior leaders in a matrixed environment. • Demonstrated experience owning or heavily influencing a P&L or large operational budget. • Proven track record driving operational excellence and transformation across product and/or engineering teams. • Strong familiarity with modern product and engineering practices (Agile/Scrum, portfolio management, product analytics, DevOps/SRE concepts). • Advanced analytical skills: able to define metrics, build dashboards, and communicate insights for executive decisions. • Excellent communication and stakeholder management skills; comfortable working with SVP-level leaders and cross-functional teams. • Experience using or integrating AI and automation into business processes and decision-making is a plus. • Bachelor’s degree in business, engineering, computer science, or related field; MBA or equivalent experience preferred. #DTjobs For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Engage with customer executives to identify pain points and opportunities to deliver value through ServiceNow solutions. Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers. | Experience in integrating AI into work processes and a track record of influencing senior technology leaders are essential. Familiarity with Enterprise Architecture frameworks and cloud-based platforms is also required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners. What you get to do in this role: Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels Work with architecture development methods, modelling approaches and architecture patterns for integration Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. Provide thought leadership and collaborate with internal ServiceNow business units Identify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills An intrinsic ability to understand and prioritize work. Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. 57 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future. Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. A good understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners TR21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead executive relationships and strategic account growth for Verizon, managing virtual teams and achieving financial targets. | 10+ years client management, 5+ years client director experience with multi-million dollar sales, experience with IT service management sales, executive relationship management, and ability to lead virtual teams with significant travel. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for Verizon and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between Verizon and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Candidate must reside in NY, NJ or Dallas TX Experience selling into Verizon strongly preferred or other Enterprise Telecommunication companies. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead executive relationships and strategic account growth for Verizon, managing virtual teams and achieving financial targets. | 10+ years client management experience, 5+ years in Client Director or similar role with multi-million dollar sales experience, strong executive relationship skills, sales experience in IT service management or related fields, and ability to lead virtual teams. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for Verizon and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between Verizon and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Candidate must reside in NY, NJ or Dallas TX Experience selling into Verizon strongly preferred or other Enterprise Telecommunication companies. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage executive relationships and lead virtual teams to develop and deliver ServiceNow solutions for large clients, achieving financial targets and promoting outstanding customer experience. | 7+ years client management, 2+ years client director experience with multi-million dollar sales, experience in IT service management sales, executive relationship management, and ability to lead virtual teams with up to 50% travel. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for T-Mobile and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between T-Mobile and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of experience in client management, and aligning account strategies to revenue opportunities 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Experience achieving sales targets Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 For positions in this location, we offer a base pay of $171,180 - $212,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead technical architecture and strategy engagements with enterprise customers, communicating complex solutions and driving adoption of the ServiceNow platform. | Proven experience influencing senior technology leaders in pre-sales or delivery roles, strong understanding of enterprise architecture frameworks and cloud platforms, and ability to communicate at executive levels. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions. While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners. What you get to do in this role: • Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow • Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work • Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. • Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape • Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels • Work with architecture development methods, modelling approaches and architecture patterns for integration • Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. • Provide thought leadership and collaborate with internal ServiceNow business units • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals • Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills • An intrinsic ability to understand and prioritize work. • Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. • 57 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. • A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future. • Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. • Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. • A good understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation • Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners TR21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead executive relationships and strategic account management for large clients, driving sales and coordinating cross-functional teams to deliver ServiceNow solutions. | 7+ years client management, 2+ years as Client Director or equivalent with multi-million dollar sales experience, experience with IT service management sales, and ability to manage executive relationships and virtual teams. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts [Duke Energy]. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Prior success with aligned client is strongly preferred [Duke Energy] while in a software sales role Current location in North Carolina Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience reaching and building relationships directly with VP+ level personas within large, strategic customers 7+ years of experience in client management, and aligning account strategies to revenue opportunities 2+ years of experience as a Client Director or Strategic Account Executive or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Experience achieving sales targets Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and execute joint GTM strategies with Deloitte to drive differentiated industry-specific ServiceNow solutions and ensure alignment with global partner leadership. | 10+ years in GTM strategy or partner management with expertise in enterprise service management, cloud platforms, digital transformation, and strong knowledge of ServiceNow and Deloitte capabilities. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The ServiceNow Global Partner Manager for Deloitte is a pivotal go-to-market (GTM) leadership role, reporting directly to the Deloitte Global Partner Leader. This position is dedicated to developing and executing joint GTM strategies that drive differentiated solutions and industry-specific offerings. Working at the intersection of ServiceNow and Deloitte, the manager ensures that innovation, value, and industry relevance are at the forefront of the partnership’s client-facing initiatives. Key Responsibilities · GTM Strategy for Differentiated Offerings: Design and implement GTM plans that highlight unique, co-developed ServiceNow and Deloitte offerings, with a particular focus on targeted industry solutions. · Industry Solution Enablement: Identify, package, and launch industry-specific solutions that address market demands and create competitive advantage for both partners. · Collaboration with Sales & Marketing: Empower ServiceNow and Deloitte sales teams through coordinated GTM campaigns, enablement programs, and sales plays tailored to industry verticals. · Joint Value Proposition: Articulate and evangelize the unique joint value of ServiceNow-Deloitte solutions to internal teams, clients, and industry stakeholders. · Market Intelligence & Opportunity Sensing: Monitor industry trends and customer needs to continuously evolve GTM strategies and inform innovation pipelines. · Program Execution: Oversee the rollout of joint industry solutions, marketing initiatives, and customer success stories to accelerate adoption and measurable results. · Metrics & Performance: Track and report on the success of GTM initiatives using KPIs such as revenue growth, solution adoption, and pipeline creation within targeted industries. · Reporting Line: Maintain direct accountability to the ServiceNow Global Partner Leader, ensuring alignment with broader partnership strategy and executive priorities. Qualifications · Extensive experience (10+ years) in GTM strategy, partner management, or alliance leadership, particularly in launching and scaling differentiated technology offerings and industry solutions. · Deep expertise in enterprise service management, cloud platforms, and digital transformation, with strong knowledge of ServiceNow and Deloitte capabilities. · Demonstrated success in creating, marketing, and selling joint industry solutions with global partners. · Ability to influence stakeholders across sales, product, marketing, and executive teams in a matrixed, multinational environment. · Exceptional communication skills, with a talent for translating technical innovation into business value for industry audiences. · Bachelor’s degree in Business, Technology, or a related field; advanced degree (MBA or similar) preferred. Success Factors · Industry Mindset: Ability to anticipate and respond to the unique needs of specific sectors through tailored solutions and marketing approaches. · Innovation Focus: Track record of driving GTM success for new, differentiated offerings in highly competitive markets. · Alignment and Accountability: Effective reporting and alignment with global partner leadership, ensuring focus on strategic priorities and measurable outcomes. · Collaborative Leadership: Skilled at mobilizing cross-functional teams across organizations for unified GTM execution. Conclusion The ServiceNow Global Partner Manager for Deloitte, reporting to the Global Partner Leader, is instrumental in driving the partnership’s GTM strategy for differentiated and industry-specific solutions. Through strong leadership, innovative thinking, and collaborative execution, this role ensures ServiceNow and Deloitte deliver market-leading offerings that address the evolving needs of clients across industries. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and manage new business sales revenue through account and territory planning, building C-suite relationships, and orchestrating account strategies with cross-functional teams. | 10+ years software or solutions sales experience, experience selling to state/local government (NYC government preferred), strong C-level relationship skills, ability to travel up to 50%, and NYC Metro residency. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience selling into the City of NY Government strongly preferred Candidate must reside in the NYC Metro area Experience selling into State and Local Government required Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% For positions in this location, we offer a base pay of $142,650 - $212,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead government affairs and public policy strategy across Canadian federal, provincial, and municipal governments to advance ServiceNow's priorities in technology and regulated industries. | 15+ years senior experience in government affairs/public policy in tech or government in Canada, bilingual English/French, strong network with policymakers, expertise in AI, cloud, cybersecurity policy, and ability to influence multi-stakeholder environments. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking a Director, Government Affairs and Public Policy Lead - Canada, a newly created senior-level position responsible for leading our government affairs strategy and engagement across all levels of government in Canada, with a primary focus on the federal government. This individual, who will report to the Head of AMS for Government Affairs and Public Policy, will lead ServiceNow's engagement with policymakers, regulators, and industry associations across Canada to advance our policy priorities in areas such as artificial intelligence (AI), cloud computing, cybersecurity, digital government, and data governance. This individual will be responsible for leading government affairs efforts in the Canadian market, including within regulated industries such as financial services, telecommunications, and the public sector. The Director will serve as a trusted advisor to company executives, providing strategic insights on political, policy, and regulatory developments that may impact ServiceNow's business operations and growth in Canada. Key Responsibilities • Lead ServiceNow's government affairs and public policy engagement and strategy across federal, provincial, and municipal governments. • Build and maintain strong, collaborative relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors across key departments and agencies, both federally and provincially. • Serve as a senior advisor to ServiceNow executives and country teams, particularly in navigating regulatory risk and opportunity across public sector and regulated industries. • Engage proactively in local and regional policymaking processes and represent ServiceNow in industry associations, coalitions, and public forums. • Actively support internal sales teams. • Help manage ServiceNow's brand, policy, political, business, and regulatory positioning across mission-critical industries and the public sector market. • Shape the public policy environment in alignment with ServiceNow's vertical GTM strategy across public sector and regulated industries. • Provide timely, strategic policy advice on issues including but not limited to: • * Artificial intelligence and emerging technologies • Cloud computing and data sovereignty • Cybersecurity and digital infrastructure • Data privacy, data sovereignty, and cross-border data flows • Digital government transformation and public sector innovation • Act as a visible thought leader across Canada, representing ServiceNow in high-level policy discussions and public-private dialogues. • Lead and support strategic policy campaigns, thought leadership, white papers, and executive briefings. • Provide strategic advice and policy analysis to senior executives and internal teams on the Canadian political, legislative, and regulatory environment. • Support internal business and sales teams by providing insights on government priorities, policy direction, and procurement trends. • Coordinate with global government affairs colleagues to ensure consistency in policy messaging and alignment with corporate priorities. Qualifications To be successful in this role you have: • Minimum 10-15 years of senior-level experience in government affairs, public policy, or regulatory roles within the tech sector, consulting, trade associations, or government institutions within Canada. • Bilingualism (English and French) is required. • Proven experience working in or with the federal government, including Parliament, ministerial offices, or central agencies, including demonstrated ability to influence complex multi-stakeholder environments. • Strong understanding of Canada's policy-making process, including legislative, regulatory, and Cabinet decision-making. • Track record of engaging with C-suite executives and cabinet-level officials on public policy matters. • Expertise in technology policy, particularly related to AI governance, digital transformation, and data regulation. • Established network and credibility with federal and provincial policymakers, regulators, and industry stakeholders. • Proven ability to develop and execute government relations strategies that support business and policy objectives. • Exceptional communication, negotiation, and relationship management skills. • Strong analytical and writing abilities, including experience preparing policy briefs, submissions, and executive briefings. • Advanced degree in law, political science, international affairs, economics, or a related field preferred. • Ability to travel within Canada and occasionally to the United States. • Existing relationships with government officials and policymakers at the highest levels. • Extensive experience developing policy white papers and thought leadership for the public sector and/or regulated industries (e.g., financial services, energy, utilities, transportation, and healthcare). • Strong interpersonal skills, including experience speaking at major global policy conferences and forums, and leading official engagements, events, meetings, and/or travel. • Intellectual curiosity, eagerness to learn, and a willingness to "dream big." Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Drive new business sales revenue through account and territory planning, build trusted C-suite relationships, orchestrate account strategies with cross-functional teams, and advise customers on IT roadmaps using ServiceNow solutions. | 7+ years software or solutions sales experience, proven ability to build C-level relationships, achieve sales targets, negotiate deals, understand IT strategy, promote customer success, and leverage AI in work processes, with willingness to travel and preference for Texas region. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales • Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap • Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: • 7+ years of sales experience within software OR solutions sales organization • Experience establishing trusted relationships with current and prospective clients and other teams • Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships • Experience achieving sales targets • The ability to understand the "bigger picture" and our plans around IT • Experience promoting a customer success focus in a "win as a team" environment • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Willingness to travel depending on location, highly prefer Texas region Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage global talent data processes, maintain master data in core HR systems, collaborate with cross-functional teams to translate business requirements into system solutions, and develop reports and dashboards for HR leaders. | Current full-time master's student in Computer Science or related field graduating between Dec 2025-May 2026, experience with AI integration, strong analytical skills, proficiency in Excel and data visualization tools, and excellent communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners • Manage master data in our core systems such as Workday, Jobvite, and Service Now platform • Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions • Documents implementation considerations, workflows, process maps, etc. as required. • Develops UAT strategy and execution to cover testing, defect resolution and triaging • Maintain standardized data definitions and globally streamlined data entry procedures • Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions. • Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation. • Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes. • Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies • Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy • Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner Qualifications To be successful in this role you have: • Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university. • Graduating between December 2025 - May 2026 • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Highly data-driven, analytical mindset and great attention to detail & passion for data integrity • What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner • Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred). • Excellent communication and stakeholder management skills. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus. JV20 For positions in this location, we offer a base pay of $88,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead outbound product management activities including creating enablement content, defining product strategy, and collaborating with cross-functional teams to drive product adoption and roadmap influence. | Requires 8+ years in Product Management within Field Service Management, strong communication and leadership skills, and experience integrating AI into workflows. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This position reports to: Director, Field Service Management The Team: The CRM and Industries Workflows products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform. The Role: Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. What you get to do in this role: • Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution • Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps • Develop best practices assets including early product demos to drive product adoption by customers and partners • Become a trusted resource to promote the FSM product vision with industry influencers, strategic partners and analyst firms. • Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans. • Lead cross-functional teams to accomplish our goals Qualifications • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • 8+ years of Product Management or related experience in the Field Services Management domain is a must • Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plus • Very strong written and oral communication skills • Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market • Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage global program execution and partner operations to ensure alignment, process efficiency, and communication across multiple teams and regions. | 5-7 years experience in global operations or program coordination, strong organizational and communication skills, familiarity with CRM and reporting tools, and experience working with global teams. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams. This role will also provide operational support for CHA Geo Strategic Advisors and Platform Strategists ensuring efficient processes consistent communication and strong partner collaboration to drive global scale. What You Will Do in This Role Support global operations for the Customer Health Assurance CHA program ensuring alignment across regions partners and internal teams Partner with Geo and Major Area Leads to identify at risk accounts coordinate actions track progress and provide visibility to CHA and CEG Leadership Collaborate with Strategic Advisors and Platform Strategists to drive program execution resource alignment and timely issue resolution Coordinate across Sales CEG GPC and Strategic Operations to align priorities streamline data reporting and enhance partner engagement Manage updates and reporting on key deliverables milestones and partner initiatives biweekly monthly quarterly Support the intake tracking and reporting of partner requests work orders and resource allocations Identify recurring operational challenges and recommend process improvements including development of self serve assets playbooks and enablement materials to drive efficiency and scalability Contribute to partner enablement and communications to ensure clarity around engagement models timelines and deliverables Assist with the creation of collateral success stories and program summaries for internal and partner distribution Qualifications To be successful in this role you have 5 to 7 years of experience in global operations partner management or program coordination Experience supporting large scale cross functional programs or customer success initiatives Excellent organizational skills with a strong focus on execution follow through and attention to detail Strong written and verbal communication skills with experience preparing summaries and executive ready materials presentations Familiarity with CRM systems dashboards and internal support ticketing tools for tracking and reporting Experience working with global teams across multiple time zones and levels Familiarity with ServiceNow programs tools and processes or similar enterprise environments preferred For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead customer engagements to design and implement ServiceNow OT solutions, support sales and delivery teams, and maintain certifications. | 8+ years in professional services with deep ServiceNow OT expertise, certifications, OT network security knowledge, and ability to travel up to 50%. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners Responsiblities: • Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices • Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow • Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. • Establish mutually beneficial relationships with a OTM’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps • Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes • Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team • Enable and mentor other members of the ServiceNow delivery team and partner ecosystem • Up to 50% travel annually, driven by customer needs and internal meetings • Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITOM or OT product capabilities. Qualifications To be successful in this role, we need someone who has: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, discovery, CMDB and Service Graphs Connectors. • Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts. • Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM) • Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.) • Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks • Understanding of security zoning, segmentation, and zero-trust concepts in OT • Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility • 8+ years experience as part of a professional services organization; or equivalent education/experience. • Controls engineering or OT network security background a plus. • Ability to travel up to 50%. • Creative with comfort running projects independently. • Success driving complex issues through analysis and resolution. • Experience working collaboratively. • ServiceNow certifications in aligned workflow. • Vast and varied experience across leading Technology software platforms • Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems • Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions • Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude • Experience conducting solutions presentations and obtaining customer acceptance to solution design • Strong capabilities in forging trust, engaging a remote or in-person audience • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams • A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies • ServiceNow Certifications: • Certified System Administrator (required or must be achieved within the first 60 days) • At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days). • Desired ServiceNow Certifications: • Certified Technical Architect (required or must be achieved within the first 365 days) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Drive new sales revenue by supporting enterprise accounts through prospecting, building proposals, managing sales processes, and collaborating with account teams. | At least 1 year of B2B sales experience targeting enterprise accounts, strong relationship management skills, ability to manage full sales cycle, and familiarity with AI integration in work processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This position reports to: Sr Mgr, ESA The Enterprise Sales Associate is part of the global Digital GTM organization and will team with Account Executives (AE) to drive new sales revenue. The Enterprise Sales Associate has two key functions: 1) Drive business to close in existing, under-penetrated and suspect Enterprise accounts; 2) Source net new opportunities into current customers and suspects through prospecting efforts. In driving these opportunities to close, ESAs will build quotes and proposals, create strategic account plans, run business reviews and work alongside the greater account team comprised of the Account Executive, Solution Consultant, Solution Sales Executive, Renewal Account Manager and Customer Success. The Enterprise Sales Associate role plays a key role in being a part of ServiceNow’s next generation of sales talent through a structured development and promotional path. Every day, you’ll get to: • Learn from experienced Sales professionals by being part of the team and driving large Enterprise accounts through every stage of the selling process and customer journey • Create formal networks with key decision makers and continually build a strong understanding of all aspects of the selling process • Prospect under-penetrated Enterprise accounts and/or cross-sell applications on an ever-growing platform • Provide ‘on demand’ sales support to customers • Support Customer Success Managers and Renewal Reps to ensure health and retention of customers • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their digital transformation roadmap • Identify the right specialist/ support resources to bring into a deal, at the right time • Drive sales process management, opportunity closure, and ongoing account management to ensure customer satisfaction and help drive additional revenue streams • Invest in yourself by continuing to develop your skills through formal training, coaching and feedback Qualifications Sales Experience: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • Must have 1+ year/s of Sales or Entrepreneurial experience, preferably in B2B sales targeting enterprise-level accounts • A proven track record of driving revenue and consistently meeting or exceeding sales quotas • Familiarity with the entire sales cycle, including sales pipeline management, revenue forecasting, lead qualification, proposal development, negotiation, and closing deals Relationship Management Skills: • Demonstrated ability to build relationships with decision-makers at large enterprises, including VP-level executives, IT leaders, and business stakeholders • Strong negotiation and relationship-building skills, engaging at various levels within enterprise accounts Customer-Centric Approach: • Demonstrated ability to understand customer pain points and translate them into specific solutions with measurable business outcomes • Strong follow-up skills to ensure customer satisfaction and continued success post-sale Professional Growth Mindset: • Hungry & hardworking, self-motivated, results-driven, and goal-oriented with a strong desire to succeed • Open to coaching, feedback, and continuous sales skills and technical knowledge improvement For positions in this location, we offer a base pay of $56,760 - $88,020, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage global talent data processes, collaborate with cross-functional teams to translate business requirements into system solutions, maintain data integrity, develop reports and dashboards, and support HR systems. | Current enrollment in a full-time master's program in Computer Science or related discipline, strong analytical skills, experience with data visualization tools, excellent communication, and familiarity with enterprise tools like ServiceNow. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners • Manage master data in our core systems such as Workday, Jobvite, and Service Now platform • Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions • Documents implementation considerations, workflows, process maps, etc. as required. • Develops UAT strategy and execution to cover testing, defect resolution and triaging • Maintain standardized data definitions and globally streamlined data entry procedures • Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions. • Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation. • Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes. • Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies • Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy • Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner Qualifications To be successful in this role you have: • Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university. • Graduating between December 2025 - May 2026 • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Highly data-driven, analytical mindset and great attention to detail & passion for data integrity • What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner • Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred). • Excellent communication and stakeholder management skills. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus. JV20 For positions in this location, we offer a base pay of $88,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and execute customer engagement strategies to deepen CxO relationships, optimize executive interactions, and drive increased wallet share in collaboration with sales and marketing teams. | 10-12 years of experience in consulting, executive engagements, or sales preferably in cloud/SaaS, strong storytelling and communication skills, ability to manage complex stakeholder relationships, proficiency with productivity and data tools, and experience integrating AI into workflows. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements. The team collaborates with senior principals across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work. Role This is an extraordinary opportunity to partner daily with our Executive Practitioners within the Global People organization to elevate CxO engagements, increase wallet share, and curate progressive thought. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Global People CxO impact by creating and executing a customer engagement strategy. What you get to do in this role: Own the Customer Engagement Strategy: • Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales principals on which customers they should meet with and when • Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc. • Attend customer meetings and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items. • Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc. • Help define how slides and visuals will enhance a narrative or customer story • Develop key metrics and capture and examine data to continuously improve the impact of Practitioner customer engagement • Parachute into complex customer situations as liaison for our CxOs when high visibility opportunities are at risk • Elevating CxO engagement • Own, organize, and manage executive-level special projects to explore and implement changes in customer engagement • Contribute to codification and sharing of best practices • Build a foundation to scale events and speaking opportunities • Become an indispensable thought-partner for Practitioners • Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement • Global travel for key events • Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, progressive thought content, internal enablement, media, etc.), and securing customer-led speaking engagements that highlight ServiceNow. Qualifications To be successful in this role you have: • 10 -12 years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry • Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry. • Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible • Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design • Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly • Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity • Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize • Executive presence, excellent verbal and written communication • High energy, strong work ethic, disciplined execution skills • Proficient with PowerPoint, Excel, Power BI, Dynamics, and familiarity with several prominent productivity tools FD21 For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead strategic client relationships and virtual teams to grow global accounts and achieve financial targets through tailored ServiceNow solutions. | 10+ years client management experience, 5+ years in client director role with multi-million dollar sales experience, executive-level relationship management, IT service management sales experience, and ability to lead virtual teams with up to 50% travel. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Experience at a strategic level selling into and managing relationships with HCA. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Drive new business sales revenue through account and territory planning, develop C-suite relationships, orchestrate account strategies with cross-functional teams, and act as a trusted advisor on IT roadmaps. | 5+ years in software or solutions sales, experience with AI integration, proven C-level relationship management, new business production, deal negotiation, sales target achievement, and willingness to travel up to 50%. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description HIGHER EDUCATION Vertical New Logo territory You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales • Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap • Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 5+ years of sales experience within software OR solutions sales organization • Experience establishing trusted relationships with current and prospective clients and other teams • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships • Experience achieving sales targets • The ability to understand the "bigger picture" and our plans around IT • Experience promoting a customer success focus in a "win as a team" environment • Willingness to travel up to 50% FD21 For positions in DC Metro, we offer a base pay of $99,200 - $153,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.