ServiceNow

Manage executive relationships and develop solutions for major retail clients, overseeing account strategies and revenue growth. | 7+ years in client management with multi-million-dollar sales experience, familiarity with IT service management, AI integration, and leading virtual teams. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Must currently reside in North Carolina and have experience selling into major Retail accounts. Lowes and KAD (Ahold Delhaize) are the accounts this position will cover. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of experience in client management, and aligning account strategies to revenue opportunities 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Experience achieving sales targets Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Design and develop data solutions leveraging ServiceNow’s data platform, collaborating with sales and engineering teams, and supporting presales activities. | 7+ years in data solutions or presales, strong technical background in data engineering and APIs, familiarity with ServiceNow platform and certifications preferred. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Job Description We are seeking a dynamic and experienced technical presales professional specializing in data platform and integration. As a Sr Data Platform Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s data platform, that enable next-level business impact via NowAssist and Agentic AI capabilities. Leveraging your deep understanding in the data domain, you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our customers. Responsibilities: Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s data products spanning database, data catalog, governance and integrated data solutions to business and technical stakeholders. Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data challenges and requirements, and translate them into effective ServiceNow-based solutions. Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s data platform to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution. Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions. Continuous Learning: Maintain deep technical expertise on ServiceNow’s data portfolio including Workflow Data Fabric, RaptorDB, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering. Qualifications To succeed in this role, you should possess: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions. Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, relational databases, and analytics platforms. Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies. Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent. Experience with ServiceNow platform certifications (CSA, CAD) is strongly preferred. Exposure to additional technologies such as Generative AI, Process Mining, data governance practices is a plus. Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers. Consultative mindset with a focus on identifying and driving process improvement and operational efficiency. Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively. Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $149,250 to $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Support and develop large-scale cloud infrastructure, automate deployment and management, and collaborate on system architecture. | Extensive experience with Kubernetes, cloud platforms, automation tools, and systems programming, along with strong networking and database knowledge. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This position will include supporting our US Federal Government Cloud Infrastructure. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Staff Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure. The Federal SysEng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure. Below are some highlights. • 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday) • No on-call rotation • Shift Bonuses for 2nd and 3rd shifts • This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We’re looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development. What you get to do in this role: • Write and maintain software-defined declarative infrastructure at scale. • Deploy, scale, and manage containerized applications using Kubernetes, Docker, and other related tools. • Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries. • Develop systems, web services, and automation tools that are thoroughly specified, documented, and testable. • Build orchestration workflows by leveraging features of the ServiceNow platform. • Research and implement new open-source and commercial tools, technologies and methodologies. • Manage large scale infrastructure with code. • Collaborate with peer teams who have built world-class networking and orchestration solutions. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • 8+ years of related experience with a Bachelor's degree; or 6+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience. • Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed, you will need to investigate and discover on your own. • Deep understanding of Kubernetes architecture, concepts, and operations • Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana • You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc. • You are familiar with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMware vSphere, etc. • Enjoys designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby. You should also have experience writing test specifications and understand the fundamentals of test automation. • Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc. • Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc. • Excellent oral and written communication skills. • High integrity, honesty and can uphold ServiceNow’s values. While these are not ‘musts’, they are undoubtedly nice-to-haves: • Full-time software development experience • Relevant Azure, AWS or GCP certifications • Deep experience with Terraform (any provider, but especially Azure) • Familiarity with Cloudera Data Platform (CDP) and its ecosystem GCS-23 For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Build and lead a sales team, develop sales strategy, manage relationships, and achieve sales targets. | Minimum 5+ years in enterprise software sales leadership, proven sales success, experience with AI integration in work processes, and strong negotiation skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Build a team of direct Enterprise Sales Executives to drive rapid new business growth in the region • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region • Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities • Recruit, coach and mentor team members to drive excellence • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team • Manage and report accurate forecast and pipeline to the business • Achievement of annual sales goals on a quarterly and annual basis is required • Engage and align effectively in C-level meetings in order to properly understand customer business requirements • Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team • Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: • Minimum 5+ years as a first-line sales leader managing a team of "core" Account Executives in enterprise software sales • Proven track record of consistently meeting/exceeding sales targets • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level • Strong success in recruiting, coaching and managing an exceptional sales team • Strong strategic thinking including analytical and financial planning skills to meet and exceed goals • Ownership of accurate CRM reports, current and future quarterly forecasts and opportunity inspection • Extensive new business acquisition experience including multi-threaded selling into both IT and business stakeholders (HR/CHRO, Finance, Operations, etc.) with proven ability to present, negotiate, and close deals at the C-level across diverse buying centers • Experienced in driving sales process and drive effective working relationships with Sales Operations • Ability to understand the 'bigger picture' and business drivers around IT • Ability to build long term strategic and senior level relationships • Ability to adapt and work effectively within a rapidly changing and growing environment • Demonstrates strong business and financial acumen • Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement • Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem • Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 For positions in this location (Bay Area, CA), we offer a base pay of $167,900 - $249,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Support and develop cloud infrastructure, automate deployment, and manage containerized applications at scale. | Extensive experience with cloud systems, Kubernetes, automation tools, and programming in systems languages, along with a relevant degree and certifications. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This position will include supporting our US Federal Government Cloud Infrastructure. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Senior Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure. The Federal SysEng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure. Below are some highlights. • 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday) • No on-call rotation • Shift Bonuses for 2nd and 3rd shifts • This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development. What you get to do in this role: • Write and maintain software-defined declarative infrastructure, at scale. • Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools. • Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries. • Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable. • Build orchestration workflows by leveraging features of the ServiceNow platform. • Research and implement new open-source and commercial tools, technologies and methodologies • Collaborate with peer teams who have built world-class networking and orchestration solutions Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry • 5+ years of related experience with a Bachelor’s degree; or 3+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience • Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed, you will need to investigate and discover on your own. • Deep understanding of Kubernetes architecture, concepts, and operations • Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana • You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc. • Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc. • You are comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby • Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc. • Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc. • Excellent oral and written communication skills. • High integrity, honesty and can uphold ServiceNow’s values While these are not ‘musts’, they are undoubtedly nice-to-haves: • Fulltime software development experience • Relevant Azure, AWS or GCP certifications • Deep experience with Terraform (any provider, but especially Azure) • Familiarity with Cloudera Data Platform (CDP) and its ecosystem GCS-23 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $140,700 to $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Lead technical discovery, design data architectures, and support sales with tailored data solutions leveraging ServiceNow platform. | 7+ years in enterprise data solutions, strong technical background in data engineering, experience with APIs and middleware, and excellent stakeholder management. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Job Description We are seeking a dynamic and experienced technical presales professional specializing in data platform and integration. As a Sr Data Platform Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow’s data platform, that enable next-level business impact via NowAssist and Agentic AI capabilities. Leveraging your deep understanding in the data domain, you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our customers. Responsibilities: • Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s data products spanning database, data catalog, governance and integrated data solutions to business and technical stakeholders. • Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data challenges and requirements, and translate them into effective ServiceNow-based solutions. • Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s data platform to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. • Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution. • Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions. • Continuous Learning: Maintain deep technical expertise on ServiceNow’s data portfolio including Workflow Data Fabric, RaptorDB, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering. Qualifications To succeed in this role, you should possess: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions. • Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, relational databases, and analytics platforms. • Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies. • Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent. • Experience with ServiceNow platform certifications (CSA, CAD) is strongly preferred. • Exposure to additional technologies such as Generative AI, Process Mining, data governance practices is a plus. • Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers. • Consultative mindset with a focus on identifying and driving process improvement and operational efficiency. • Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively. Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! For positions in this location, we offer a base pay of $149,250 to $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and manage strategic client relationships, lead account planning, and drive SaaS license sales with a focus on AI integration. | 7+ years in software or solutions sales, proven ability to establish C-level relationships, and experience in achieving sales targets. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and manage complex digital transformation programs, mentor teams, and collaborate across functions to deliver measurable business outcomes. | Extensive experience in digital transformation, portfolio management, team leadership, and familiarity with AI and automation tools. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. About the Role We are looking for a Senior Manager, PMO to guide complex, cross-functional programs that accelerate ServiceNow's digital transformation and drive measurable business outcomes. This role partners closely with Product, Engineering and User Experience teams in Finance domain to translate strategy into execution, improve operational rigor, and deliver programs that scale. The ideal candidate is a strategic problem solver, strong communicator, and disciplined program operator with experience delivering large multi-team initiatives in fast-paced environments. What you get to do in this role: • Drive portfolio management, including demand intake, prioritization, capacity planning, dependency mapping, and investment alignment. • Manage a team of high-performing program managers who drive digital transformation, operational excellence, and improved ways of working across ServiceNow. • Mentor and guide a diverse team using modern coaching and inclusion practices, with a strong focus on clarity, accountability, and professional growth. • Shape and advance our Now on Now digital transformation strategy by delivering world-class enterprise experiences and measurable business outcomes. • Deliver "Customer 0" programs that demonstrate best-in-class use of the ServiceNow Platform across DT and business portfolios. • Build strong, collaborative partnerships with Product, Engineering, Finance, UX, Architecture, and other DT teams. • Collaborate daily to share insights, align priorities, and operate as a unified, high-performing team. • Create resource models and cost-benefit assessments to guide portfolio and program choices. • Communicate program strategy, risks, status, and recommendations clearly to executive management. • Use SPM, data insights, and AI-powered insights to improve visibility, forecasting, and decision-making. • Oversee core PMO processes: planning, scoping, roadmap integration, change control, risk/issue management, release readiness, and cross-functional execution. • Deliver programs end-to-end with clear milestones, outcomes, and measurable business impact. • Leverage AI, automation, and advanced data insights to improve governance rigor and reduce operational friction. Qualifications To be successful in this role, the ideal candidate has: • Strong portfolio management experience, including prioritization models, investment evaluation, and capacity management in Finance portfolio. • Experience leveraging AI, predictive insights, or automation in program governance, reporting, or workflow optimization. • 10+ years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery. • Proven ability to build, mentor, and scale high-performing teams with strong execution discipline. • Strong understanding of Agile, Scrum, and hybrid delivery methodologies. • Excellent written and verbal communication skills with strong executive presence. • Ability to simplify complex topics and drive alignment across global teams. • Technically savvy with a solid understanding of workflow design, integrations, and data flows. • Strong risk, release, and dependency management capabilities. • High-energy, self-starter mindset with strong adaptability in dynamic environments. • Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform. • Prior experience with the ServiceNow Platform or SPM is a major plus. • Background in Finance workflows is a bonus. #DTjobs JV20 For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and execute product roadmaps for employee experience solutions on the ServiceNow platform, collaborating with cross-functional teams to deliver impactful enterprise products. | Over 5 years of enterprise product management experience, deep knowledge of SaaS and enterprise software, and experience with AI integration and ServiceNow platform are required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: We are looking for a Senior Product Manager for Talent Development employee experiences on the ServiceNow platform. In this role, you will shape how enterprises engage and empower their employees, delivering solutions that are intuitive, scalable, and impactful. You’ll partner across design, research, engineering, and business units to create products that drive measurable outcomes and adoption globally. What you’ll do: • Develop a deep understanding of customers by creating personas, mapping use cases, and identifying key challenges. • Translate customer insights and business needs into a clear product roadmap with measurable success metrics. • Partner with researchers, designers, and stakeholders to ideate, test, and validate product solutions. • Conduct competitive analyses to inform product direction and differentiation. • Collaborate with engineering on release planning, execution, and risk management. • Align priorities and expectations across business units and internal stakeholders. • Partner with the Now-on-Now team to drive internal adoption and ensure alignment with best practice Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 5+ years of Product Management driving the execution for enterprise products at scale. • Deep expertise with the ServiceNow platform and proven success delivering impactful employee experiences using its capabilities. • Strong track record of defining roadmaps, and leading cross-functional teams to deliver outcomes. • Proven ability to balance feasibility, desirability, and business value in product decisions. • Excellent prioritization, communication, and stakeholder management skills. • Experience turning customer insights into actionable strategies and successful releases. • Collaborative mindset with the ability to influence across senior leadership and thrive in complex environments. • Passion for design thinking, product excellence, and shaping the future of enterprise collaboration. • Experience working with global teams preferred. • Background in SaaS or enterprise software environments strongly preferred. • Demonstrated ability to drive adoption of complex products across diverse markets. FD21 For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Designing and driving architecture for enterprise solutions, especially in the GTM domain, collaborating with cross-functional teams, and ensuring architectural standards. | 12+ years in solution architecture and enterprise systems, 5+ years with ServiceNow, leadership experience, and strong communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team Join a high-impact team of solution architects at the heart of our enterprise technology ecosystem. The ServiceNow Digital Innovation and Transformation team, part of Digital Technology umbrella, is responsible for the solutioning and design of GTM technologies including our own ServiceNow platform. The Impact You'll Make Our Digital Technology (DT) team doesn't just build for others-we use and showcase our own products to power transformation from within. In this role, you'll play a key part in shaping the future of our GTM ecosystem. This Senior Solution Architect will bring a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do. Key Responsibilities • Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area. • Own and drive the architecture strategy, guiding L1-L3 solution design to ensure alignment with the product roadmap and business processes. • Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions. • Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow's platform strategy. • Define and enforce architectural standards and ensure solution integrity across programs. • Continuously assess emerging technologies and architecture trends to inform future-state architecture. • Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams. Digital Technology Group We're not yesterday's IT department-we're Digital Technology. At ServiceNow, we're redefining IT with a focus on transformation, user experience, automation, and innovation. We're committed to delivering delightful, secure experiences that accelerate our journey to become the defining enterprise software company of the 21st century. Qualifications • Bachelor's degree in Computer Science, Engineering, or a related field-or equivalent practical experience if preferred. • 12+ years of experience across solution architecture, software development, and enterprise systems. • 5+ years of experience working with or implementing solutions on the ServiceNow platform. • Proven leadership experience in managing and developing architecture or technical teams. • Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes. • Hands-on experience implementing complex sales motions and partner models. • Demonstrated ability to translate abstract business needs into well-structured system and process architectures. • Strong communication, stakeholder management, and influencing skills across all levels of the organization • Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking. For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Build and lead a sales team, develop sales strategies, manage forecasts, and foster C-level relationships. | Extensive sales leadership experience, success in strategic technology accounts, and ability to manage and develop high-performing teams. | What you get to do in this role: • Build a team of direct CRM Sales Executives to drive rapid new business sales growth in the region • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region • Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities • Recruit, coach and mentor team members to drive excellence • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team • Manage and report accurate forecast and pipeline to the business • Achievement of annual sales goals on a quarterly and annual basis is required • Engage and align effectively in C-level meetings in order to properly understand customer business requirements • Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team • Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience To be successful in this role you have: • Current location within West Coast United States, within driving distance to major airport hub • Vertical experience and demonstrated success in Strategic Technology accounts • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level • Strong success in recruiting, coaching and managing an exceptional sales team • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. • Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection • Experienced in driving sales process and drive effective working relationships with Sales Operations • Ability to understand the 'bigger picture' and business drivers around IT • Ability to build long term strategic and senior level relationships • Ability to adapt and work effectively within a rapidly changing and growing environment • Demonstrates strong business and financial acumen • Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement • Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately • Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem • Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 For positions in Bay Area CA location, we offer a base pay of $167,900 - $249,775, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Lead end-to-end delivery of CRM projects ensuring alignment with customer goals and technical requirements. | 5+ years of project management experience in enterprise SaaS or CRM solutions, with proficiency in project management tools and methodologies. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are seeking an experienced Technical Project Manager (TPM) to join our NowNext CRM Execution Team. In this role, you will lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams. Because NowNext CRM is a new category, we welcome candidates with backgrounds in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who can apply their CRM expertise and quickly adapt to ServiceNow. Your leadership will ensure projects are delivered on time, within scope, and—most importantly—aligned to measurable business outcomes. This position requires a strong blend of technical understanding, project management discipline, and customer-facing leadership. You will partner with solution architects, technical consultants, and product teams to drive project success from initiation through go-live, with a focus on quality, adoption, and value realization. Key Responsibilities • Lead end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices. • Develop and maintain project plans, schedules, risk registers, RAID logs, and communication strategies. • Serve as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management. • Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders. • Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness. • Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents. • Ensure adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate. • Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes. • Capture lessons learned and contribute to continuous improvement of delivery playbooks and methodologies. Qualifications Required • 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. • Proven track record managing multi-workstream technical implementations with large, complex enterprises. • Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. • Experience delivering projects on at least one major CRM/workflow platform: • ServiceNow (preferred, training provided for cross-platform candidates) • Salesforce Sales/Service/CPQ • Pega CRM/Case Management • Microsoft Dynamics, Oracle CX, or SAP CX (also valued). • Proficiency in project management tools (e.g., ServiceNow’s SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). • Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. • Experience managing third-party/partner resources in delivery engagements. Preferred • ServiceNow project experience, particularly in Customer & Industry Workflows. • Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. • Familiarity with NowCreate methodology and ServiceNow’s Expert Services ecosystem. • Technical background or the ability to engage in solution design discussions. • Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). Certification Requirements • ServiceNow Certified System Administrator (CSA) required within 90 days of hire. • Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. • A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. Success in this Role Looks Like • You consistently deliver projects on time and within budget, while exceeding customer expectations. • You drive measurable business outcomes, such as: • 20–40% reduction in lead-to-cash cycle times. • 25–50% of Tier-1 requests automated by AI agents. • Improved CSAT/NPS and field first-time-fix rates. • You foster strong, collaborative relationships between customers, partners, and internal teams. • You proactively identify risks and resolve them before they impact project success. • You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. Why Join Us? As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow’s CRM strategy. You’ll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Qualifications To be successful in this role you have: Required • 5+ years of project management experience delivering enterprise SaaS or CRM/Industry solutions. • Proven track record managing multi-workstream technical implementations with large, complex enterprises. • Strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service. • Experience delivering projects on at least one major CRM/workflow platform: • ServiceNow (preferred, training provided for cross-platform candidates) • Salesforce Sales/Service/CPQ • Pega CRM/Case Management • Microsoft Dynamics, Oracle CX, or SAP CX (also valued). • Proficiency in project management tools (e.g., ServiceNow’s SPM, MS Project, Smartsheet, Jira) and methodologies (Agile, Hybrid, Waterfall). • Excellent communication, negotiation, and stakeholder management skills, with experience engaging C-level executives. • Experience managing third-party/partner resources in delivery engagements. • Preferred • ServiceNow project experience, particularly in Customer & Industry Workflows. • Certifications: ServiceNow CSA/CIS, Salesforce Admin/Cloud/CPQ Specialist, Pega CSA/CSSA, or PMP/Prince2/SAFe. • Familiarity with NowCreate methodology and ServiceNow’s Expert Services ecosystem. • Technical background or the ability to engage in solution design discussions. • Industry expertise in telecom, financial services, insurance, or public sector (our lighthouse verticals). • Certification Requirements • ServiceNow Certified System Administrator (CSA) required within 90 days of hire. • Familiarity with NowCreate and ServiceNow delivery methodologies required within first 6 months. • A CIS certification (CSM, FSM, or Sales) is strongly encouraged within the first year to ensure effective governance of CRM delivery. • Success in this Role Looks Like • You consistently deliver projects on time and within budget, while exceeding customer expectations. • You drive measurable business outcomes, such as: • 20–40% reduction in lead-to-cash cycle times. • 25–50% of Tier-1 requests automated by AI agents. • Improved CSAT/NPS and field first-time-fix rates. • You foster strong, collaborative relationships between customers, partners, and internal teams. • You proactively identify risks and resolve them before they impact project success. • You champion a customer-outcome-focused mindset, ensuring solutions deliver real value. • Why Join Us? As part of the NowNext CRM Execution Team, you’ll be at the forefront of reshaping the CRM category with AI-powered workflows. This is a high-visibility role with a direct impact on lighthouse customer success and the future of ServiceNow’s CRM strategy. You’ll bring your Salesforce, Pega, or ServiceNow expertise and help define the playbook for an entirely new way of working. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Oversee customer engagement and outcomes, ensure product health, and facilitate value realization for ServiceNow clients. | Minimum 7 years of related experience, experience with AI integration, and ServiceNow certifications preferred. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Senior Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. • You will oversee the engagement and outcomes for customers in your portfolio • Ensure customers are technically healthy and on the most recent version of our product • Leverage existing Success Plays to assist customers, but also assist new Success Plays • Work with customers to create new use case/success stories • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses • Guide other ServiceNow teams to address customer issues • Oversee projects identified by leaders • Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Minimum 7 years of related work experience; OR equivalent work experience • Creativity with comfort running projects independently • Improve complex issues through analysis and resolution • Succeed in working collaboratively • ServiceNow certifications FD21 For positions in this location, we offer a base pay of $111,700 - $195,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Guide clients and teams through complex technical transformations, owning architectural vision and strategy, and engaging with executive stakeholders. | Over 8 years in enterprise architecture or consulting, experience with cloud and AI platforms, and ability to engage with C-level executives. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you will do: We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. Key Responsibilities: · Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives. · Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges. · Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization. · Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations. · Help customers harness AI and platform capabilities to achieve measurable business outcomes. · Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI. · Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies. · Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization. What Sets This Role Apart: Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success. Qualifications To be successful in this role you have: · 8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles. · Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms. · Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives. · Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance · Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). · Familiarity with enterprise AI platforms or low-code/no-code solutions. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Guide clients and teams through complex technical transformations, owning architectural vision and strategy. | Over 8 years in enterprise architecture or consulting, experience with cloud and AI platforms, and ability to engage with executive stakeholders. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you will do: We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. Key Responsibilities: · Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives. · Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges. · Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization. · Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations. · Help customers harness AI and platform capabilities to achieve measurable business outcomes. · Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI. · Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies. · Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization. What Sets This Role Apart: Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success. Qualifications To be successful in this role you have: · 8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles. · Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms. · Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives. · Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance · Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.). · Familiarity with enterprise AI platforms or low-code/no-code solutions. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Oversee and coordinate complex AI-enablement programs across multiple teams, ensuring strategic alignment and execution. | Extensive experience in managing large-scale technical programs, familiarity with AI tools and workflows, and strong stakeholder communication skills. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow’s AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. What you get to do in this role: • Oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. • Operate on your own to integrate AI into design, research, writing, and operational workflows — defining end-to-end plans, engaging executives, mapping PDLC and ops workflows, defining business/product requirements, partnering with engineering to build solutions, and establishing success metrics. • Synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. • Identify connections and reconcile potential conflicts/overlaps between various programs, AI features/tools/solutions, and initiatives. • Implement scalable processes and governance that balance rapid innovation with responsible AI use. • Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams. • Ensure transparency and cross-functional stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing choices to technical, business, and executive audiences. Qualifications You might thrive in this role if you: • Are an empathetic communicator and collaborator who influences across technical, business, and executive audiences while building durable trust with partners. • Have 10+ years overseeing complex programs in fast-paced, high-scale technology companies, collaborating across UX design, UX research, content, product, ops, and engineering teams. • Build thriving high-trust environments, bring rigor and systems thinking to ambiguity, and operate with a bias for aligned execution over org boundaries. • Are structured, detail-oriented, and rigorous in ensuring quality, accountability, and durable delivery. • Have integrated AI into workflows, processes, or decision-making — whether using AI tools, building agents or custom solutions, automating end-to-end systems, or exploring AI's transformative potential. • Navigate complex conversations that solve critical business and technical problems in both strategic and tactical contexts. • Have a proven record of success coordinating highly cross-functional technical programs that deliver measurable impact. Preferred Qualifications: • Have familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and manage strategic client relationships, lead account planning, and drive new SaaS business revenue. | Over 10 years of sales experience in software solutions, proven ability to establish C-level relationships, and experience with SaaS and AI integration. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: • Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales • Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) • Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap • Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: • 10+ years of sales experience within software OR solutions sales organization • Experience establishing trusted relationships with current and prospective clients and other teams • Experience producing new business, negotiate deals, and maintain healthy C-Level relationships • Experience achieving sales targets • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • The ability to understand the "bigger picture" and our plans around IT • Experience promoting a customer success focus in a "win as a team" environment • Willingness to travel up to 50% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead and execute global GTM transformation initiatives to improve revenue, efficiency, and margins, collaborating with cross-functional teams and executive leadership. | Over 10 years in GTM strategy or enterprise SaaS, experience with AI-powered programs, strong analytical skills, and proven impact on revenue and margins. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As we continue to scale, we are seeking a Director, GTM Transformation who can balance strategic thinking, influence, and accountability with hands-on execution. Help shape AI’s impact on how sellers work and interact with customers by collaborating across teams to drive ServiceNow’s go-to-market strategy. This role partners with executives in Sales, Marketing, Customer Success, and Product to deliver transformation programs that support scalable growth and improved margins. Key Responsibilities GTM Strategy: • Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, customer acquisition efficiency, and cost optimization. • Develop business cases for key transformation initiatives, including expected ROI, timelines, and success metrics • Identify and benchmark best-in-class GTM operating models and practices across SaaS peers and the broader enterprise ecosystem GTM Operational Execution • Build and manage cross-functional workstreams to deliver measurable improvements in pipeline generation, conversion rates, retention, and CAC efficiency • Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions. • Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive priorities and deliverables Stakeholder Engagement & Change Management • Align senior stakeholders and communicate progress, wins, and lessons learned across executive audiences • Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives • Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • 10+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred) • Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption • Track record of driving global GTM programs with measurable impact on revenue and margin • Experienced with executive alignment and governance for GTM transformation KPIs and OKRs across multiple initiatives • Experienced in delivering AI-powered programs from concept through scale, with measurable business impact • Strong analytical and problem-solving skills, including experience working with large datasets and building business models • Excellent communication skills; able to develop executive-ready materials and influence at all levels. • High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments. • Collaborative mindset and ability to lead through influence across teams and functions. • Bachelor’s degree required; MBA or advanced degree a plus. • Location: Remote / flexible JV20 For positions in this location, we offer a base pay of $215,900 - $377,900,, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and implement learning strategies to enhance organizational performance, manage stakeholder relationships, and analyze data to measure success. | Minimum 7 years in partner enablement or related field, strong analytical, communication, and leadership skills, familiarity with analytics tools, and experience in change management. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Job Description The Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences. Primary Responsibilities: Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives. · Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics. · Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures. · Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution. · Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives. · Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making. · Adoption: Evaluate, mitigate and report out on learning strategy performance and impact. · Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity. Qualifications To excel in this role, we require someone with: · A minimum of 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment. · Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement. · Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts. · Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives. · Conflict resolution: Ability to mediate between business requirements and multiple stakeholders. · Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives. · Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately. · Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals. · Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage sales pipeline, forecast, and analytics for the ISV Partnerships sales team, including quota management, reporting, and process improvement. | 8+ years in software sales support, strong data analysis skills, proficiency with CRM and Power BI, understanding of ISV sales motion. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: We are seeking a highly motivated Senior Partner Sales Operations Manager to support our Technology Partnerships sales organization. Please note this is an individual contributor role. In this role, you will be the strategic sales operations partner for our ISV Partnerships sales team. You will: Own all aspects of sales pipeline and forecast management Manage quota assignments, attainment and partner manager productivity Own all annual planning activities: sales territory design, coverage models, and compensation plan design. Design and track MBOs, SPIFFs, and other compensation related items. Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking, and other regular and ad-hoc leadership insight needs. Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness. Own creation, communication and governance of operational and compensation policies and processes. Manage and resolve deal and compensation exceptions and escalations. Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement. Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support. Qualifications To be successful in this role you have: 8+ years of experience in a software sales organization, directly supporting sales reps / partner managers, sales territories and compensation. Strong experience managing sales pipeline and forecasts Excellent data analysis and reporting skills via Excel and Power BI. Proficiency with sales systems: CRM, Anaplan, Varicent. Strong understanding of the ISV sales motion is a plus. Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally. Proven ability to problem-solve and drive conflict resolution Experience navigating evolving landscapes and shifting business priorities. Detail orientation coupled with a solutions-focused approach under tight deadlines. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. 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