ServiceNow

You would design compute scheduling and resource-management systems, model cloud capacity, lead performance and scale testing, apply AI/ML optimization, and mentor senior engineers. | The role requires 12+ years of software engineering experience, a bachelor's degree or equivalent, and deep cloud-native SaaS and distributed-systems expertise, including strong Go, Python, or Java skills and hands-on large-scale infrastructure and AI integration. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are hiring across multiple engineering levels. Final level alignment is determined by experience, technical expertise, demonstrated impact, and interview performance. Join the Compute Engineering organization, which builds the scheduling, capacity, and performance systems that run our platform across private and public cloud. What you get to do in this role: Design and evolve the compute scheduler and resource-management systems, including placement, prioritization, preemption, and fairness across workloads. Build capacity models and forecasts across private and public cloud, and turn them into reservation and placement decisions. Establish performance and scale testing: benchmarks, load tests, regression detection, and SLOs for scheduling latency and throughput. Apply AI and ML to forecasting, anomaly detection, and placement optimization where they outperform simpler approaches. Write and maintain declarative, software-defined infrastructure at scale, with build systems, web services, and automation that are specified, documented, and testable. Research and adopt open-source and commercial tools and methods that improve compute efficiency and reliability. Partner with networking, orchestration, SRE, and FinOps teams on cross-team designs and cost trade-offs. Guide complex technical decisions and design reviews. Challenge assumptions with data, surface architectural risks early, and balance shipping speed with long-term durability. Own production reliability and incident response for compute systems, and lead post-incident improvements. Mentor architects and senior engineers and build the next layer of technical leadership. Level expectations Senior Staff : Leads the design and delivery of a major component of the compute platform. Drives quality within a team and mentors engineers. Principal : Sets technical direction across multiple teams or a major compute area. Shapes architecture, mentors senior engineers and architects, and influences decisions across geographies. Qualifications Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of related experience in software engineering, cloud, or infrastructure automation with a Bachelor's degree; or 8+ years and a Master's degree; or a PhD with 5+ years of experience; or equivalent experience. Deep experience designing multi-tenant, cloud-native SaaS at enterprise scale, including distributed systems, large-scale data systems, APIs, and microservices. Experience designing or operating large-scale schedulers or resource managers, such as Kubernetes, Slurm, or internal equivalents. Strong programming skills in Go, Python, or Java, with experience in related languages. Experience with capacity planning, performance engineering, or load testing at scale. Hands-on experience applying ML in production, including models, feature pipelines, or ML platforms. Using AI tools alone is not enough. Experience with infrastructure as code and configuration management, such as Terraform and Ansible. Comfortable with virtualization and cloud infrastructure across private and public clouds, such as Azure, AWS, GCP. Working understanding of IP networking, block and file storage, and load balancers. Experience integrating AI into work processes, decision-making, or problem solving. Works independently across interconnected systems and investigates root causes without waiting for direction. Influences without direct authority across multiple teams and geographies (US, EU, India). Communicates clearly with senior leaders, customers, and engineers, and articulates a compelling technical vision. Has a learning mindset and is motivated to build new skills and bring real improvement to internal and external customers. Has integrity and honesty, and upholds ServiceNow's values. Preferred Experience with ML-driven scheduling, forecasting, or capacity optimization. Working knowledge of internet protocols such as DNS, NTP, and HTTP. Experience with release management and large-scale server infrastructure. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would build software-defined cloud infrastructure, compute schedulers, and resource-management systems, while partnering with SRE and networking teams on performance, reliability, and capacity forecasting. | The role requires 3–5+ years of software engineering experience, proficiency in Python, Go, or Java, Linux systems experience, infrastructure-as-code such as Terraform, and familiarity with a major cloud platform. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are hiring across multiple engineering levels. Final level alignment is determined by experience, technical expertise, demonstrated impact, and interview performance. Join the Compute Engineering organization, which builds the scheduling, capacity, and performance systems that run our platform across private and public cloud. What you get to do in this role: Write and maintain software-defined, declarative infrastructure for compute at scale, with build systems, services, and automation that are specified, documented, and testable. Build and improve components of the compute scheduler and resource-management systems, including placement, prioritization, and preemption. Build tools for capacity data collection, forecasting, and reporting across private and public cloud. Write performance and load tests, and help detect regressions in scheduling latency and throughput. Research and adopt open-source and commercial tools and methods that improve compute efficiency and reliability. Collaborate with networking, orchestration, and SRE teams on integration and design. Take part in design reviews and on-call rotations, and contribute to post-incident improvements. Use AI tools to speed up development and analysis, and help identify where ML can improve capacity or placement decisions. Level expectations Senior Level : Delivers well-defined features and components with guidance. Writes, tests, and debugs code independently within a system, and takes their work through to production. Staff Level : Owns a component or feature area end to end, including scoping and design. Leads design discussions for a team, mentors IC3 engineers, and identifies risks before they become incidents. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of related experience in software engineering, cloud, or infrastructure automation with a Bachelor's degree; or 3+ years and a Master's degree; or a PhD with relevant research or industry experience; or equivalent experience. Strong programming skills in Python, Go, or Java, with experience in related languages. Experience building and maintaining Linux-based systems through infrastructure-as-code and configuration management tools, such as Terraform and Ansible. Comfortable with virtualization and cloud infrastructure across private and public clouds, such as Azure, AWS, GCP. Working understanding of IP networking, block and file storage, and load balancers. Working understanding of internet protocols such as DNS, NTP, and HTTP. Works independently across interconnected systems and investigates root causes without waiting for direction. Experience integrating AI into work processes, decision-making, or problem solving. Has a learning mindset and is motivated to build new skills and bring real improvement to internal and external customers. Is an excellent oral and written communicator. Has integrity and honesty, and upholds ServiceNow's values. Staff Level additionally Drives architectural discussions and influences technical decisions to simplify and streamline infrastructure. Has led the design and delivery of a component or feature area end to end. Has mentored engineers and helped them grow technically. Preferred Experience with capacity planning, performance testing, or load testing. Experience with Kubernetes, Slurm, or other large-scale schedulers or resource managers. Experience with ML-driven scheduling, forecasting, or capacity optimization. Experience with release management and large-scale server infrastructure. For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would improve reliability, scalability, performance, and operability of ServiceNow’s government cloud infrastructure through incident response, infrastructure design, monitoring, and automation. | The role requires at least five years of related experience and deep Linux, DevOps, CI/CD, cloud, coding, database administration, observability, monitoring, and networking expertise. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Please Note: This position will include supporting our US Public Sector customers. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure. Below are some highlights No on-call rotation Shift Bonuses for 2nd and 3rd shifts 4 Day Work week This is a 3rd shift position and has a 10-hour 4-day work week, Wednesday - Saturday with working shift hours from 11p.m. - 10 a.m. PT. What you get to do in this role: The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. Do you: Have a passion for DevOps, Automation and Scripting? Know Linux systems in depth? Have software development background? Understand Observability and Monitoring? Have Experience with Cloud technologies – Azure, AWS ? Write code to automate repetitive tasks? Smile when you trouble shoot and solve an issue in Miami from your laptop in San Diego? Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering? Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences. Want to know more about us? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role. As an Engineer on the SRE team you will: Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. Drive monitoring and automation initiatives Qualifications To be successful in this role you have: In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent experience. Deep knowledge of Linux systems 2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies 2+ years of experience with Cloud technologies, preferably Azure 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby Postgres and MySQL database administration, troubleshooting, and performance tuning Expertise in Observability and Monitoring of applications, services, and networks at scale Networking skills, IP addressing and routing. Nice to Have: Experience developing on the ServiceNow Platform For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would lead architecture for a health log analytics platform, improving high-volume ingestion, storage, and querying while setting technical direction and mentoring senior engineers. | The role requires 12+ years building and operating large-scale production distributed systems, proficiency in Go, Java, or Rust, and deep data-platform infrastructure expertise. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the role Health Log Analytics (HLA) ingests, stores, and analyzes the logs that power ServiceNow's AIOps suite. We want it to be the data backbone teams trust to find problems early and fix them fast. HLA is a data platform for operational logs at high volume, built for ServiceNow’s large enterprise customers. The work spans the full data path: collection and ingestion, routing and enrichment, durable storage and retention, and fast, cost-aware query. Our ingest builds on OpenTelemetry, and we have our own Rust-based log storage. As data volume, customer needs, and AI-driven use cases grow, we need the platform to get more reliable, more efficient, and more useful. We're looking for a senior technical leader to help set where HLA goes next. You'll work side by side with engineering and product leadership on the roadmap. You'll bring a clear point of view and show it with a prototype, not just a slide. You'll set the technical bar for experienced engineers. You'll do it by being a great teammate, not the loudest person in the room. What you'll do Help shape the HLA roadmap with engineering, product, and leadership. Bring both vision and a reality check. Work directly with customers to make sure HLA keeps delivering value as their needs change. Turn their feedback into clear, actionable input for product and the roadmap. Set architecture direction across ingest, storage, and query, and across teams you don't own. Write down your point of view, then build a prototype that helps others see it and get behind it. Say no, with reasons. That includes AI ideas with no evidence behind them, and timelines or designs that don't fit today's constraints. Know when to push past those constraints, too. Lead deep design reviews that raise the bar and leave people feeling sharper, not smaller. Define the reliability and efficiency bar for the HLA data path: completeness, durability, latency, availability, tenant isolation, and unit cost. Lead the technical approach to hard transitions, such as storage migrations, schema changes, replay, and upgrades with little or no downtime. Set clear architectural boundaries and contracts for the teams building collection, ingest, storage, anomaly detection, query, and AIOps experiences. Show how we build with AI. Weigh ideas against customer value, data quality, reliability, and cost. Run small experiments to help us decide what to scale. Set the example on quality, on-call, and learning from incidents. Mentor senior engineers and tech leads. Help grow the next technical leaders. Work as a real partner to engineering and product leadership. Learn in the open. Qualifications To be successful in this role you have Experience in leveraging or critical thinking about how to integrate AI into work processes, decision making, or problem solving. This includes using AI powered tools, automated workflows, analyzing AI-driven insights, or reasoning about AI’s impact on how infrastructure is built and run. 12+ years building and operating production distributed systems, with substantial ownership of large-scale data or platform systems. Equivalent depth shown through sustained technical leadership counts too. Broad grounding across data ingestion, storage and query, and AI on top of data. Deep expertise in at least one. Experience with ingest tools like Kafka, Pulsar, or Kinesis, and with columnar stores, time-series databases, Elasticsearch/OpenSearch, or object-storage designs A record of changing the direction of teams you didn't own, through credibility and clear thinking Evidence-based judgment on AI. You know where it belongs and where it doesn’t, and you’ve built safeguards for correctness, safety, and cost. You’ve shipped with it, or you’re a strong proponent with a clear point of view. Good judgment on tradeoffs: consistency, latency, cost, and operational burden Comfort with Kubernetes and cloud infrastructure at scale Fluency in at least one of Go, Java, Scala, Rust, or Python. You prototype and review deeply, and you write code when it counts. Clear communication. You can explain a tricky design to a new hire or a VP and have both of them get it. Nice to Have: A background in observability, log analytics, OpenTelemetry or AIOps Experience at an AI-native company, or building agents and LLM-based features Experience with multitenant SaaS and per-tenant isolation Who you are Humble, smart, and you care about people You have experience working remotely and leading remote teams You make the people around you better, and you share the work and the credit You're comfortable when the problem isn't fully defined, and you help define it You turn small, messy things into big, solid ones You care about the people who run what you build Why join us You'll work on real scale problems with real customers. You'll have room to shape the architecture and the direction of a product that matters. And you'll join a team that values clear thinking, honest feedback, and shipping. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

You would build and operate IAM solutions, automate access workflows, and strengthen access reviews, monitoring, and risk controls across cloud and internal systems. | The role asks for at least five years of IAM product or tool development, IAM best-practice knowledge, scalable production software experience, infrastructure-as-code automation, and a bachelor’s degree or equivalent. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Role Do you care deeply about secure access at scale? Making sure the right people have the right access, exactly when they need it, without slowing teams down? Join Moveworks and help shape the future of our identity and access strategy. At Moveworks, we believe great security is an enabler, not a blocker. As a Senior Identity & Access Management Engineer, you’ll be a hands-on technical developer, coding, designing, building, and scaling IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You’ll own the development of IAM initiatives end-to-end, from untangling ambiguous access challenges to architecting secure, automated solutions and driving them into production. In this role, you’ll develop robust access models across AWS, Azure, Kubernetes, and beyond; reduce privilege sprawl through thoughtful role design; and build strong observability through logging, metrics, and reporting in our SIEM. You’ll modernize access reviews to deliver real security impact with minimal friction, continuously de-risk IAM threats, and partner closely with teams to drive adoption of secure-by-default patterns. Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently. What you get to do in this role: Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active. Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design). Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation. Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift. Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support. Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk. Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations. Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge. Qualifications To be successful in this role you have: Experience: 5+ years of experience developing and maintaining IAM products/tools. Automation-first mindset: Experience writing production-ready scalable software, Infrastructure as Code, and using AI coding tools to build reliable automation. IAM Expertise: Strong grasp of IAM best practices, techniques, and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability). Ability to spot dangerous permissions and identify suitable mitigations and controls. Educational Background: BS+ in computer science or a related field, or equivalent relevant experience. US Citizenship preferred Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would stabilize production customer applications and infrastructure, lead complex incident root-cause analysis, build observability tools, and mentor engineering teams. | The role requires at least five years working with large-scale distributed applications and multiple relational databases, including PostgreSQL, plus strong Unix skills and SaaS or cloud infrastructure experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This role includes on-call rotation responsibilities. Team: Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external). The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end. What you get to do in this role: Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale Develop observability and automation to prevent recurrence of critical issues Influence infrastructure decisions that shape our multi-tenant cloud platform Mentor and collaborate with engineers across operations, support, and development Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. 5+ years of experience supporting or testing large scale web-based distributed applications 5+ years of experience on multiple relational databases (especially on Postgres database) The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc. 5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Strong problem-solving and analytical skills with an aptitude for learning new technologies And most importantly, eagerness to learn everything about the ServiceNow Platform Desired Skills: Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred. Scripting: basic shell scripting, Python, Javascript, Ansible Good understanding of schemas, table spaces, indexing, and database performance optimization Familiarity or knowledge of CentOS/RedHat operating system Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired. For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead operations readiness for product launches, align cross-functional go-to-market processes, and improve operating models and performance metrics. | Requires 10+ years of SaaS operations experience focused on lead-to-cash and product launches, strong leadership and analytical skills, complex project management, and a postgraduate degree. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Role The NPI Director - Operations Readiness is accountable for Operations readiness across each workflow as well as for cross-functional, strategic product & offer launches and accelerating GTM success. The role will be instrumental in ensuring operational readiness across key enterprise processes, in particular working closely with Product Management, Monetization, Legal, Compliance, Revenue, Sales Operations, Deal Desk and other operations teams, to ensure transactability for innovation launching into market. In addition, this role will drive continuous improvement in operational readiness, and a scaled operating model to deliver quality outcomes that accelerate sales and customer outcomes. The ideal candidate has a proven track record of working with GTM business processes, tools, and operations, leading cross-functional teams, and transforming processes to that operational scale to support speed of product innovation. In addition, candidates with roles supporting selling organizations through systems and processes will be highly favorable. The successful candidate is a results-driven leader across both direct and matrixed teams, who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated process excellence, operational rigor and continuous delivery of improvements with measurable impact. What you get to do in this role Lead NPI & GTM readiness for operations, refining & optimizing processes for strategic products, including new business models Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch Ensuring comprehensive planning across sales & ops processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles Define & manage KPI’s (leading, lagging indicators) for operations success Accountable for identifying and driving action plans cross-functionally to improve processes and KPI’s Mobilize and lead a variety of initiatives, including digitization and automation projects Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions Deliver progress updates to stakeholders and leadership Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives Qualifications Our ideal candidate Experienced leader – both matrixed and people management Desired: Master’s in Business, Product Management, or Operations and 10+ years of related experience Proven experience in launching SaaS offers, with expertise in lead to cash, goal to commission, and idea to offer processes Superb leadership and influencing skills; ability to work collaboratively and cross-functionally, including challenge the status quo and developing mindshare to drive towards a common goal Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups Strong program/project management skills & strong facilitation skills Excellent people leadership skills and experience; ability to build strong, diverse, high performing teams Highly analytical, fact driven, and process-oriented mindset Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results Well-versed in SaaS business processes and customer lifecycle. Combination of strong intellect, exceptional active listening skills, and creative problem solving skills Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences For positions in this location, we offer a base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead operational readiness and go-to-market program expansion for cloud sales teams, including annual territory analysis, compensation design, and quota modeling. | Requires 8+ years in a software sales go-to-market organization focused on sales planning and transformation, along with strong analytical, communication, and program management skills. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are seeking a highly motivated Senior Sales Operations Strategy and Planning Manager to support our AWS, Azure, Google Cloud Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities. This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota. In this role, you will: Drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions Be the Subject Matter Expert on AWS, Azure, Google Cloud Sales GTM operations in all transformation programs. Own and drive sales GTM operations deliverables in all transformation workstreams. Assess and resolve operational impacts/gaps/risks of transformation changes; ensure launches are successful with no disruption to sales cycle and rep compensation. Collaborate with extended cross-functional teams on issue identification and solutioning. Understand transformation impact to sales territories and quotas and drive needed actions. Lead all operational annual planning activities for the AWS, Azure, Google Cloud Sales Organization Own sales territory analysis and design, compensation plan design, quota modeling and headcount plans / tracking. Formulate and present recommendations to leadership. Collaborate with cross-functional planning team to understand, document, communicate and drive planning calendar and deliverables. Coordinate annual planning across AWS, Azure, Google Cloud Sales operations and ensure all deliverables are met correctly and on time. Qualifications To be successful in this role you have: Must have 8+ years experience in a software Sales GTM organization, driving sales planning and sales transformation programs. Proven experience in sales planning function: Territory and coverage design, sales compensation design, and target setting and attainment. Deep understanding of sales GTM motions and ecosystems: direct and channel; AWS, Azure, Google marketplaces sales motions a plus. Proven program management expertise. Outstanding communication, interpersonal, leadership and influencing skills, with a proven ability to work collaboratively and cross-functionally. Exceptional presentation skills; must be able to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations. Excellent analytical and problem-solving skills with ability to drive conflict resolution. Proven ability to operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments. Proven ability to connect the dots across functions to understand impact and risk. Exceptional organizational skills and strong attention detail. JV20 For positions in this location, we offer a base pay of $139,900 - $218,551, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would architect and build secure backend services and AI-assisted identity workflows, collaborate across teams, and mentor engineers. | The role requires 10+ years of backend development, strong Go and Python, practical AI or LLM integration, and data modeling and API design experience. | Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources—providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources? We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents. We are looking for a seasoned Sr Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows. You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services. What you’ll do: Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact. Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases. Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance. Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews. Integrate automated testing into development workflows to ensure consistent quality across releases. Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness. Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability. Qualifications Applied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligence. Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production software. Languages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural vision. Data and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with strong proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4j. Systems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization. Leadership: Proven track record of leading major, cross-functional technical projects from conception to launch. Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Soft Skills: Strong written and verbal communication skills. Preferred Qualifications: Domain Expertise: Prior experience in Identity and Access Management (IAM), IGA, and PAM solutions. Cloud & DevOps: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes). Artificial Intelligence: Hands-on familiarity building with cutting-edge LLM frameworks and provider libraries like OpenAI, Anthropic, or Google. Quality & Testing: Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines. Mindset: Strong sense of ownership and customer focus, with a passion for user experience and staying current with emerging technologies and industry trends. For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

You would lead reliability and infrastructure projects, architect scalable cloud and SaaS systems, respond to critical incidents, and mentor engineers. | The role requires a related bachelor's degree, at least seven years in SRE or DevOps, expert AWS, Kubernetes, and infrastructure automation skills, and possible US citizenship for security clearance. | Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources—providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake. We are building the next generation identity security platform for the multi-cloud era - will you join us? You will: Strategic Leadership & Technical Execution Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines Architect and deploy solutions for Cloud Prem and SaaS customers at scale Drive technical innovation and establish SRE best practices across the organization Respond to critical incidents, lead root cause analysis, and implement long-term resolutions Develop automation solutions to streamline operations and reduce manual workload Participate in on-call rotation and ensure effective incident handoff and documentation Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments Cross-Functional Collaboration & Communication Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives Communicate complex technical concepts effectively to technical and non-technical audiences, including executives Influence technical decisions across teams through thought leadership and demonstrated expertise Build consensus and drive adoption of new tools, processes, and architectural patterns Customer-Facing Technical Leadership Provide tier 2/3 technical support to enterprise customers for complex troubleshooting Work directly with customer technical teams to resolve deployment, configuration, and integration challenges Conduct technical onboarding and provide expert guidance on platform architecture and best practices Create customer-facing documentation, troubleshooting guides, and run-books Lead customer calls and technical discussions as a trusted advisor Team Development Mentor SRE and engineering team members, elevating technical capabilities Foster a culture of reliability, operational excellence, and continuous improvement Qualifications Required Experience US Citizenship Required — role requires or may require federal security clearance BS degree in Computer Science or related field (or equivalent practical experience) 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering Proven track record leading large-scale, cross-team infrastructure projects from conception to production Demonstrated ability to work autonomously on ambiguous projects with tight deadlines Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection Technical Expertise 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation Expert-level experience with Kubernetes, Helm, Linux, and Terraform Strong experience with GitOps model, distributed version control, and CI/CD pipelines Proficiency with monitoring tools (Prometheus, Grafana, DataDog) Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes Deep understanding of distributed systems, microservices, and reliability patterns Experience with Bazel and CueLang a plus Experience implementing compliance-as-code patterns and automated compliance scanning/remediation Leadership & Communication Exceptional ability to articulate complex technical concepts to diverse audiences Track record of driving technical change across organizational boundaries Successfully delivered multiple complex projects under tight deadlines Strong customer service orientation with patience and empathy Work Style Thrives in ambiguous environments and makes progress without perfect information Hands-on, "can do" attitude with bias for action Low ego and high intellectual curiosity Comfortable working across time zones Self-motivated with strong ownership mentality Comfortable managing ambiguity in regulatory environments and compliance requirements What Sets You Apart You don't wait for perfect information—you make calculated decisions and drive progress even when requirements are unclear. You've successfully navigated organizational complexity to deliver critical projects on aggressive timelines while building strong relationships across teams and with customers. You view incidents as learning opportunities and naturally raise the bar for technical excellence wherever you go For positions in this location, we offer a base pay of $114,700 - $195,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Remote

Lead partner technology architects and drive partner growth through strategy, pre-sales execution, solution demonstrations, proofs of concept, and responsible AI adoption. | Requires 10+ years in pre-sales, partner strategy, or enterprise technology advisory, 6+ years leading teams including senior professionals, executive communication, enterprise platform and AI knowledge, and a technical bachelor’s degree or equivalent experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving our Global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives holistic partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. You will remain hands-on: coaching your team, staying close to critical partner engagements, and owning the outcomes your team delivers. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%. While this role leads strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. What You’ll Do As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities against partner and Global Partners & Alliances goals, and remain accountable for the partner outcomes your team delivers. People Leadership & Team Development • Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals. • Evaluate team members regularly through direct observation, peer feedback, and sales feedback. • Build and maintain a recruiting pipeline and hire to meet future business demands. • Manage day-to-day team operations, including resource scheduling, activity reporting, and expense review and approval. • Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region Partner Strategy & Business Development • Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. • Lead joint business planning to align partner investments, industry focus, and go-tomarket priorities across all routes to market. • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. • Develop forward-looking strategies with a clear investment and go-to-market plan covering headcount, training, and tools. • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. • Drive cross-industry development and go-to-market strategies for innovative solutions with partners. • Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value. • Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. Pre-Sales Excellence & Solution Strategy • Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, and participate directly where needed. • Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes. • Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. • Provide technical escalation support for critical partner-led opportunities at key deal milestones. • Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and Business Services. • Champion AI-first solution design, including intelligent workflows, automation, and agentbased use cases. • Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. Qualifications Required: • 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements. • 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices. • Experience coaching, mentoring, and managing a team of senior-level professionals, with a structured, team-first approach to goals and objectives. • Proven experience working directly with partners, system integrators, service providers, hyperscalers, or technology alliances. • Strong executive presence, with the ability to influence VP+ and CXO-level partner stakeholders and to collaborate across Enterprise Architects, Technical Architects, Offering Managers, and Directors. • Demonstrated ability to connect business strategy, industry context, and technology into actionable partner growth plans, and to shape or scale partner practices, offerings, or go-to-market motions. • Solid understanding of enterprise platforms and workflow-based solutions, with deep familiarity with at least one technology (e.g., Cloud, database, AppDev etc.). • Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows, and experience applying AI thoughtfully to processes, decision-making, and problem-solving. • BA/BS in Computer Science or a similar technical degree, or equivalent experience. • Ability to articulate complex concepts clearly to both technical and non-technical audiences. Preferred & Standout Experience: • Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents), and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications). • Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations. • Experience working with service advisory firms, service integrators, service providers, and outsourcers. • Background in management consulting, strategy advisory, or partner business development. • Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build). • Familiarity with competitive platforms and the ability to articulate ServiceNow differentiation. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead Americas-based technical and business consultants delivering security and risk transformation, adopting AI-powered security solutions and maintaining executive customer relationships. | Requires over 12 years of enterprise security services leadership, risk management and GRC experience, deep ServiceNow knowledge, and a track record scaling technical consulting teams. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Team As part of Delivery Excellence, our Security and Risk Services team empowers enterprises to build resilience and strengthen their operational and security posture across their most critical risk and compliance domains. We partner closely with customers to drive security adoption, risk mitigation, compliance excellence, and demonstrable business value through our Security and Risk product portfolio. The Role As Director, Security and Risk Services (Americas), you will lead services delivery execution for Security and Risk customers across the US and Canada. You will manage senior-level technical consultants and Business Process Consultants (BPCs) to deliver transformative solutions while driving key strategic initiatives. You will be instrumental in expanding the ServiceNow Security and Risk footprint, ensuring delivery excellence, nurturing deep customer relationships, and maximizing customer value realization in the security and risk domain. What you'll do: Strategic leadership & security innovation Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives and customer implementations. Partner with the Acceleration & Modernization (A&M) team to lead programmatic rollout of AI-powered security and risk automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes. Partner with Director of Security & Risk, Practice leader to develop and execute a comprehensive business plan for Security and Risk Services across the Americas, focusing on market expansion, differentiation, and customer success within key product areas. Work with Product Excellence (PEx) to drive global standards on best practice development, adoption, and new product introduction (NPI) in the security and risk domain. Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Security and Risk Services portfolio. Stay informed of security trends, regulatory landscape changes, and emerging risk management opportunities to enhance and expand ServiceNow Security and Risk adoption. Customer success & delivery excellence Provide active, visible leadership to your team of technical consultants and BPCs, fostering a high-performance and customer-centric delivery culture. Build and maintain strong executive relationships with key customer stakeholders, including Chief Information Security Officers, Chief Risk Officers, Chief Compliance Officers, Chief Information Officers, and business transformation leaders. Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. Establish and manage delivery quality standards spanning sales support through hyper-care, including oversight of both internal resources and delivery partners to ensure consistent, world-class customer outcomes. Engage with senior customer leaders to shape security and risk transformation roadmaps, optimize risk management processes, and drive successful business outcomes. Monitor key delivery metrics and team performance, using insights to improve operational efficiency, service excellence, and consultant productivity. Travel up to 40% annually based on business and customer needs. Cross-functional collaboration & ecosystem leadership Drive collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Security and Risk solutions. Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth. Mentor and guide ServiceNow Security and Risk consultants and partner ecosystem resources, building capability and expertise within the practice. Engage with industry communities and regulatory bodies to represent ServiceNow, share best practices, and demonstrate thought leadership in security and risk domains. Qualifications Core experience & expertise 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance, with a proven track record delivering solutions across security operations, risk management, and compliance domains at scale. Extensive consulting experience within global, enterprise-scale organizations, with focus on managed delivery of security operations, risk management, governance and compliance, or related ServiceNow Security and Risk solutions. Deep understanding of the security and risk management landscape, including ServiceNow platform capabilities, and familiarity with industry competitors, trends, and regulatory requirements. Demonstrated expertise leading and scaling technical consulting teams and delivery organizations, particularly in cloud-based and SaaS security and risk management solutions. Proven ability to manage complex customer engagements and strategic transformation initiatives while directing technical and consulting resources to achieve business outcomes. Executive engagement & leadership Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CISOs, Chief Risk Officers, Chief Compliance Officers, CIOs, and other business leaders. Exceptional people leadership skills, including coaching, mentoring, and talent development of technical and consulting teams. Ability to lead and inspire teams—both direct reports and those in matrix relationships—toward common goals and outcomes. Dedication to customer success, delivery excellence, and continuous improvement. Technical & ServiceNow knowledge Extensive experience delivering customer success and services in the security and risk domain, with deep understanding of operational challenges, business priorities, and security transformation drivers. ServiceNow security and risk management experience and certifications are highly desirable. Strong passion for technology and digital transformation, and its impact on enterprise security posture, risk reduction, and operational resilience. Collaboration & communication Experience leading cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organization a plus. Ability to communicate complex security and risk management solutions clearly to diverse audiences, both technical and non-technical, including business executives. Outstanding organizational, time management, and communication skills (written, verbal, and presentation). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead product-led security and risk partnerships by setting product strategy, conducting technical due diligence, and aligning teams on joint roadmaps. | Requires 15+ years of enterprise security product management experience, AI integration expertise, security-stack knowledge, executive influence, and complex technology partnership experience. | Fred Luddy started ServiceNow with a simple idea: automate the tedious work so people can focus on what matters. Today, ServiceNow is the AI control tower for business reinvention. Our platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500® work smarter, faster, and better. Security and risk sit at the center of how our customers run their businesses, and this role helps us extend that platform through partners across the security and risk ecosystem. Security and Risk is one of ServiceNow’s priority areas and hence, this role will be critical to driving growth via partner led motions. Job Description We are looking for a Director of Product Management to identify and lead product-led partnership opportunities across the security and risk ecosystem. You will set the product strategy for how ServiceNow partners with security and risk vendors, platforms, and service providers to deliver more value to customers than either could alone. This is an individual contributor role with enterprise-wide scope and executive-level influence. You will be the senior product leader and the internal authority on where these partnerships create the most value. The ecosystem is broad and changing quickly, so this role is defined by a mandate rather than a fixed list of partners. You will evaluate where partnerships make sense, decide where to go deep now versus defer, and bring a clear product rationale to the decisions. You will partner closely with the security business unit, engineering, product marketing, business development, channel team, and sales to define and execute partnership strategy, track milestones, and measure results for ServiceNow and our customers. What you will do: Identify and qualify product-led partnership opportunities across the security and risk landscape, including security operations, agentic SOC, identity, threat and vulnerability management, governance, risk, and compliance. Set strategy for and lead technical due diligence, integration architecture, and roadmap alignment, from qualification through activation-ready handoff to go-to-market. Build the business case for partnership investment, and be accountable for the outcomes it projects. Define success metrics such as adoption, attach rate, and win/loss, and incubate the first few customers adopting the joint solution to prove the better together outcomes. Track competitive, regulatory, and technology trends across the ecosystem, and define the implications for our partnership strategy. Shape leadership-level decisions on partner investment, co-sell motions, and joint roadmap commitments. Lead cross-functional alignment with engineering, platform, product marketing, security, risk, and GTM business development. Represent ServiceNow in executive partner and customer conversations that need product-level technical context. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Ability to operate across a broad security and risk scope and synthesize a coherent strategy across security operations, agentic SOC, identity, governance, risk, and compliance. 15+ years of enterprise security product management, with working knowledge of security and AI stack. Track record of setting multi-year product strategy and influencing VP and C-level decisions internally and at partner or customer organizations. Experience leading product strategy for technology partnerships, including build-vs-partner analysis, technical due diligence, and integration architecture. Experience owning business cases for partnership investment, with accountability for outcomes. Comfort influencing roadmaps you don’t own, both internal and partner-side. Strong collaborator who can align senior stakeholders without direct authority over them. Strong written and verbal communication, able to explain partnership rationale to technical and executive audiences. Experience integrating AI into product decisions or into the evaluation of partner solutions is a strong plus. Familiarity with the ServiceNow platform and its security and risk applications, and the competitive landscape, is a plus. For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Advise enterprise customers on ServiceNow security, threat modeling, and reference architectures, while advocating for security improvements and secure AI deployment patterns. | Requires 5+ years in security engineering or architecture, cloud-native and distributed-systems knowledge, threat-modeling proficiency, and executive-level communication. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Team The Architecture Consulting & Engineering Services (ACES) team is a security-focused consulting and engineering organization that partners with many of ServiceNow's largest and most highly regulated customers. We help security teams understand, evaluate, and securely adopt the ServiceNow platform, AI capabilities, and emerging technologies. Our mission is to establish ServiceNow as a trusted security partner by delivering deep technical guidance, security architecture expertise, threat modeling, reference architectures, and customer-facing security engineering engagement. We operate at the intersection of Security, Product, Engineering, and Customer Success to accelerate platform adoption while ensuring customers can meet their security, compliance, and risk-management objectives. The Role We are seeking an experienced Applied Security Engineer to join the ACES team. This is not a traditional consulting role, nor is it a traditional product security role. We are looking for a hands-on security practitioner who can dive deep into cloud-native architectures, analyze distributed systems, validate security controls, conduct threat modeling exercises, and communicate effectively with customer security teams, architects, engineers, CISOs, and executives. You will work directly with Fortune 500 organizations, including some of the world's largest financial services and healthcare institutions, helping them securely adopt ServiceNow platform capabilities, AI solutions, cloud services, and emerging technologies. Success in this role requires technical depth, customer credibility, and the ability to translate complex security concepts into practical architectural guidance. What You Get To Do In This Role Partner directly with customer security, architecture, engineering, risk, compliance, and executive stakeholders to address security concerns and accelerate platform adoption. Develop customer-facing security reference architectures that clearly articulate trust boundaries, data flows, identity models, encryption controls, and shared responsibility models. Perform threat modeling exercises for ServiceNow products, AI services, integrations, and customer deployment architectures. Analyze security architectures across cloud-native and distributed systems environments. Lead security deep dives covering networking, identity, encryption, data protection, application security, and AI security controls. Evaluate customer security requirements and map them to ServiceNow platform capabilities and industry best practices. Work closely with Product Management, Engineering, Product Security, and Architecture teams to identify capability gaps and advocate for customer-driven improvements. Build scalable artifacts including architecture patterns, deployment guides, implementation accelerators, technical whitepapers, detection content, and security design documentation. Assess integrations involving AI, cloud services, APIs, Kubernetes environments, data platforms, and third-party technologies. Help define secure deployment patterns for emerging AI capabilities including agents, model integrations, governance controls, and data protection mechanisms. Represent ServiceNow security architecture and best practices during customer workshops, architecture reviews, executive briefings, and security assessments. Qualifications To Be Successful In This Role You Have 5+ years of hands-on experience in security engineering, security architecture, cloud security, application security, product security, or related disciplines. Strong understanding of core security principles including identity and access management; authentication and authorization; network security; cryptography and key management; data protection and privacy; security monitoring and incident response; and secure software development. Experience assessing and securing cloud-native architectures. Strong knowledge of Kubernetes, container security, service-to-service communications, workload isolation, and modern application deployment patterns. Experience with one or more major cloud providers: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). Experience conducting threat modeling using frameworks such as STRIDE, ATT&CK, PASTA, or similar methodologies. Ability to build and communicate architecture diagrams that clearly articulate data flows, trust boundaries, security controls, and deployment models. Strong written and verbal communication skills with the ability to engage audiences ranging from engineers to CISOs. Experience presenting security recommendations and architectural guidance to customers and executive stakeholders. A curious mindset and willingness to continuously learn emerging technologies including AI, cloud-native platforms, and modern security architectures. Preferred Qualifications Experience supporting Fortune 500 or highly regulated enterprise customers. Experience working with financial services, healthcare, or public sector organizations. Knowledge of AI security, AI governance, model risk management, prompt injection risks, agentic systems, and emerging AI threats. Experience using AI technologies to improve security operations, threat detection, security analysis, or engineering productivity. Familiarity with JavaScript, scripting, or automation development. Experience with the ServiceNow platform. Experience developing security reference architectures, implementation patterns, or technical guidance consumed at scale. Industry certifications such as CISSP, CCSP, AWS Security Specialty, Azure Security Engineer, GSEC, GIAC, OSCP, or equivalent. Why This Role Is Unique This role sits at the intersection of customer engagement, security engineering, cloud architecture, and AI security. You'll help some of the world's largest organizations make security decisions that directly influence platform adoption, AI strategy, and enterprise risk management. You'll have the opportunity to shape product direction, influence engineering roadmaps, develop industry-leading security architectures, and help define how ServiceNow brings secure AI and cloud-native innovation to the world's most demanding customers. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead enterprise AI strategy engagements by creating adoption roadmaps, business cases, governance and change plans, and advising executives while supporting presales and reusable advisory content. | Requires 5+ years of consulting or advisory and ServiceNow experience, 3+ years using multiple AI tools and LLMs, and demonstrated ability to advise executives on enterprise AI strategy, governance, adoption, and change management. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Principal AI Strategists on the PACE team guide customers through their AI transformation by leading business alignment, strategic advisory, and value realization for ServiceNow's AI platform. That platform includes Now Assist, AI Agents, Autonomous Workforce AI specialists, and ServiceNow Otto, the unified AI experience that brings conversational AI, enterprise search, voice, and data exploration into one governed front door. You will operate independently as the lead strategist on customer engagements. You will drive AI roadmapping, governance advisory, and organizational change management planning so that customers move beyond pilots to sustained, expanding consumption and measurable business outcomes. As customers shift from AI that assists to AI that completes work across systems, you will help executives decide where autonomous execution fits, how to govern it with AI Control Tower, and how to measure what it delivers. You will partner closely with AI Architects in the PACE pairing model. Strategists own the business strategy workstream ("the why and what"). Architects own technical architecture and implementation ("the how"). Together you deliver integrated service offerings that drive measurable customer outcomes. You will also build trusted relationships with CIOs, department heads, and executive sponsors, and scale your expertise through reusable assets, enablement, and thought leadership. Responsibilities Operate independently as the lead AI strategist on customer engagements, driving business alignment and value conversations Develop AI roadmaps that move customers from first activation to scaled adoption across Now Assist, AI Agents, AI specialists, and the Otto experience as it rolls out, sequencing quick wins against longer-term transformation milestones Lead AI value discovery and realization conversations, translating usage and adoption data into executive-ready business outcomes and building the case for continued AI investment Build AI business cases and adoption roadmaps with the account team, monitor consumption, and intervene proactively when adoption stalls Advise customers on the Assist consumption model, including how agentic and headless activity affects forecasting and expansion planning Provide AI governance advisory (responsible AI policy frameworks, data classification guidance, executive steering committee charters), including how to govern agents and external AI integrations through AI Control Tower and AI Gateway, aligned to regulatory, privacy, and compliance requirements Lead organizational change management planning for AI initiatives, including stakeholder impact assessments, adoption communications, and role-based training, with attention to how roles change as AI agents take on end-to-end work Partner with AI Architects to shape the joint solution approach, with strategists leading business alignment and architects leading technical implementation Build trusted relationships with senior business executives and own executive stakeholder alignment on AI strategy Support sales activity proactively, including contributing to presales strategy documents and driving Expert Services leads for AI strategy engagements. PACE is a post-sale organization, so this role influences sales rather than owning it Contribute to thought leadership, white papers, knowledge base articles, and strategic advisory frameworks that scale AI strategy expertise Develop and refine techniques, including ROI models, business case frameworks, and outcome dashboards, that demonstrate AI value to business stakeholders Contribute to reusable digital assets, playbooks, and enablement tools for internal teams, partners, and customers Qualifications Required 5+ years as a consultant or advisor in software or technology industries 5+ years of experience on the ServiceNow platform, with working knowledge of ServiceNow's AI capabilities (Now Assist, AI Agents, and related offerings) 3+ years of hands-on experience with multiple AI tools and large language models, including evaluating where they create, or fail to create, business value Demonstrated ability to lead executive-level conversations and build business cases, roadmaps, and value realization frameworks for technology adoption Experience advising on AI governance, change management, or adoption in complex enterprises Strong written and verbal communication, with the ability to translate technical usage data into business narratives for CIOs and department heads Preferred Familiarity with agentic AI concepts, including AI agents, multi-agent orchestration, and open standards such as MCP and A2A Understanding of AI governance and observability approaches for agents, and of how regulatory and compliance requirements shape enterprise AI adoption Familiarity with ServiceNow's AI-native packaging and consumption model Experience with enterprise AI front-door or employee-experience platforms, such as conversational assistants, enterprise search, and voice agents Experience building reusable enablement assets, playbooks, or advisory frameworks Track record of supporting presales or services pipeline within a post-sale or customer success organization Relevant ServiceNow certifications Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Incubate the partner-led channel business in AMS while supporting Canada sales through operational workflows, forecasting discipline, and data-driven pipeline growth. | Requires at least seven years in sales or business operations, including two years in partner-facing or strategic business partner work, plus forecasting, pipeline management, and advanced data-tool proficiency. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow is looking for a Senior Manager, Partner Led Channel & Growth Operations to wear three critical hats across AMS GPC: incubating Partner Led Channel as a new business model in AMS, supporting Canada operations as a business partner, and enabling Major Area Strategists to drive pipeline growth and partner presence in AMS Major Areas. This is a high-impact, multi-dimensional role that sits at the intersection of new business model enablement, operational excellence, and strategic growth support. You'll work with Global Operations, a new PLC leader, regional operations, and strategists to make this portfolio execute. What You'll Own Partner Led Channel Incubation & Enablement (40%) Global Ops alignment: Partner with Global Operations to understand PLC operating model, business requirements, and operational structure. Translate Global model to AMS context. Systems & process definition: Understand how PLC operates within our backend systems, define data flows, deal routing, partner hierarchy, and operational workflows that enable the model. New leader enablement: Work with new PLC leader to understand their business priorities, operational needs, and scaling plans. Help them navigate AMS operational infrastructure and best practices. Operational roadmap: Support the PLC launch/ramp plan for AMS—what systems get configured when, what processes need to be in place, staffing/capacity planning. Work with leader to execute roadmap and enable team. Cross-org coordination: Coordinate with Data & Systems team, Finance, IT, and other stakeholders to ensure PLC can operate smoothly within AMS infrastructure. Canada Sales Operations & Execution (30%) Forecasting discipline: Manage weekly/monthly forecast submission, validation, and accuracy. Own forecast quality and integrity. Deal review coaching: Support deal reviews with Canada leader and team. Diagnose deal health, identify risks, surface pull-in candidates. Pipeline intelligence: Track pipeline composition, stage velocity, sourced vs. sell-through. Surface early-warning signals on stalled deals. Performance management: Coordinate quarterly/annual performance management—MBO setting, attainment tracking, individual conversations. Operational discipline: Ensure agreed-upon sales processes are followed. Escalate issues to Partner Operations team. Major Area Strategist Support & Pipeline Growth (30%) Forecast & QBR support: Support Major Area Strategists for forecasting calls and QBRs. Gather data, surface trends, prepare executive briefs. Deal tracking & intelligence: Maintain visibility into strategic deals for each strategist. Surface pipeline risks, opportunities, and acceleration candidates. Provide deal-level coaching. Pipeline analytics: Build self-serve data views and scorecards for strategist's portfolios. Track growth metrics and NNL attainment. Surface insights to drive growth strategy. Counsel & advisory: Be a sounding board for strategists on deals, strategy, and operational challenges. Provide market/competitive intelligence as needed. Key Relationships Head of AMS GPC Business Operations (your manager) PLC Leader (new to AMS, building PLC business) Canada Leader (operational partnership) Major Area Strategists (2 current, expanding in 2027) Senior Manager, Partner Operations Infrastructure (operational standards/escalations) Global Partner Led Channel Operations team (PLC model alignment) Data & Systems team (PLC systems enablement) Field Business Partners (coordination) Qualifications What You Bring Required Experience 7+ years in sales operations, sales management, or business operations roles. 2+ years directly supporting sales leaders or strategic teams as a business partner. Experience launching or scaling new business models or sales motions. Deep expertise in sales forecasting, deal review processes, and pipeline management. Strong analytical mindset. You can pull data, diagnose issues, and identify growth opportunities. Advanced Excel and BI tools proficiency (Tableau, Power BI, or similar). Excellent communication and executive presence. Balance of operational discipline and strategic thinking. Cross-functional collaboration (Finance, IT, Sales Leadership, Global Operations). Preferred Qualifications Partner/channel sales operations or management experience. Experience with SaaS or enterprise software sales operations. Track record scaling new business models or sales organizations. Familiarity with CRM systems and sales forecasting tools. Experience working across multiple geographies or business units. Executive-level communication and strategic advisory experience. Character Traits Comfortable with ambiguity. PLC is new. You can work with incomplete information and incomplete processes to figure out what works. Business-minded strategist. You think about growth, market dynamics, and outcomes—not just processes. Execution-oriented. You drive action across multiple priorities without losing focus. Collaborative and curious. You ask great questions, listen actively, and help leaders think through complex problems. Clear communicator. You translate complexity into simple language. Your analysis is actionable. Resilient and adaptable. You handle changing priorities and ambiguity without losing momentum. Trusted advisor. Leaders trust you with confidences and strategic challenges. Why This Role Matters Partner Led Channel is a new growth engine for AMS. Getting the operational model and systems right is critical to its success. Simultaneously, Canada and Major Area Strategists are scaling portfolios with complex growth dynamics. This role directly impacts PLC's ability to launch successfully, Canada's operational health, and strategists' ability to execute on growth. You'll be a trusted operational and strategic partner across all three. What We Offer Competitive compensation and benefits for IC5 level. The opportunity to incubate a new business model and own its operational success in AMS. Exposure to strategic growth initiatives, new business model enablement, and complex portfolio management. High visibility and cross-functional influence—working with Global Ops, leadership, and strategists. Clear growth path: Strong performers move into Head of Operations, VP of Operations, or Chief of Staff roles. A team that values strategic thinking, operational excellence, and calculated risk-taking JV20 For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead AI product strategy and operational initiatives, assess markets, manage quarterly product reviews, and oversee revenue and cost metrics. | Requires 8–10 years in consulting, private equity, investment banking, or technology strategy, with enterprise software or SaaS expertise and strong quantitative and communication skills. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Gen AI Product Strategy & Operation Senior Manager ServiceNow is the AI platform for business transformation. We have been and continue to be augmenting our best-in-class Platform with AI functionalities. As a key member of the Platform Strategic Operations team, you will contribute to a user-centered AI product strategy that dials into our customers' needs and product specificities and also supports key operating initiatives in cooperation with our cross-functional partners. Roles in our organization are multi-faceted: they include components of product strategy (understanding the industry, supporting high-stakes partnerships and ad-hoc product initiatives), operations (hiring, budgeting, tracking key metrics), and stakeholder management (cross-functional engagement with product, engineering, finance, etc.) The role involves reviewing business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends. It includes assisting in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives. The position also requires conducting market assessments and reviewing strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy. Additionally, the role oversees AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders. Qualifications To be successful in this role, you will: Have at least 8- 10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar) Have expertise and/or strong interest in the enterprise software/ SaaS industry, ideally in the AI space Have experience using quantitative skills to optimize Product Strategy and inform operational excellence Have effective communication skills - both verbally and in writing and be comfortable in business and technical discussions Have a track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members Collaborative well and think on your own Thrive at taking initiative and multi-task in fast-paced, often ambiguous environments Preferred Have experience working for or with established enterprise tech companies. Have worked in SaaS. or PaaS product development, technical strategy, and product ops functions FD21 For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage customer portfolios to improve business outcomes, adoption, and technical health while mentoring colleagues and coordinating projects across internal teams. | Requires 10+ years of related experience, AI integration capabilities, project management, collaborative leadership, and analytical problem-solving. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Assign out activities to other team members to achieve outcomes Ensure customers are technically healthy and on the most recent version of our product Guide development of new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Identify and own new projects Reduce number of escalated customers Guide best practice development and mentor/guide junior team members Help with recruiting Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively Mentor team members ServiceNow certifications FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage banking clients as a trusted advisor, aligning ServiceNow capabilities with business and regulatory goals while driving adoption and measurable outcomes. | Requires 5+ years in customer success or consultative technology roles, enterprise SaaS or platform experience, and banking, regulatory compliance, and AI governance expertise. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Role Overview: The Senior Customer Success Manager — Banking is the primary orchestration lead for customers using ServiceNow Impact. Managing a portfolio of banking customers, you will serve as a trusted advisor who applies ServiceNow best practices and industry insight to align platform capabilities with each customer’s business, regulatory, and transformation priorities. You will coordinate the resources needed to accelerate adoption, increase effective product use, and deliver measurable business outcomes that maximize the value of the customer’s ServiceNow investment. The Senior Customer Success Manager owns the Customer Impact Plan, aligning ServiceNow activities, Impact entitlements, adoption milestones, and success measures to customer goals and key performance indicators. They act as an advocate for our customers to drive engagement and accountability, lead periodic business reviews, refine the plan as priorities change, and communicate progress to executive and operational stakeholders. Success is measured by value realization, adoption, platform health, satisfaction, retention, and the strength of the long-term customer relationship. Job Responsibilities: Manage a portfolio of banking customers, building trusted relationships from practitioner to C-level and aligning ServiceNow solutions to multi-year transformation goals and measurable business outcomes. Develop and manage Customer Impact Plans that align ServiceNow capabilities, Impact entitlements, adoption priorities, key performance indicators, and transformation roadmaps. Apply banking industry knowledge to help customers address operational resilience, regulatory compliance, risk, cybersecurity, customer and employee experience, technology modernization, and responsible AI adoption. Drive adoption and self-sufficiency by coaching customers on the ServiceNow Platform, governance, and best practices to strengthen their internal capabilities. Lead governance meetings, workshops, executive business reviews, and on-site sessions that advance customer priorities and demonstrate value. Monitor customer health, anticipate and mitigate risk before renewal, and mobilize cross-functional teams to resolve critical issues and escalations. Orchestrate ServiceNow teams and strategic partners, including Product, and Support, to align commitments, and delivery to influence long-term account strategy. Advocate for customers by communicating feedback, patterns, and industry needs while managing competing priorities with clear documentation and consistent follow-through. Qualifications Qualifications: 5+ years of success in Customer Success or a consultative technology role, driving measurable gains in adoption, value realization, satisfaction, and retention. Proven ability to turn ambitious customer goals into actionable success plans, adoption roadmaps, governance, and measurable outcomes. SaaS or IT expertise, with the ability to translate ServiceNow or comparable enterprise platform capabilities into clear business value. A strong record of guiding large enterprise customers and earning credibility with senior and C-level stakeholders. Executive presence and exceptional communication, facilitation, analytical, and problem-solving skills. Ability to mobilize cross-functional teams, navigate complexity, and deliver results across multiple customers and priorities. Knowledge of AI tools, governance, privacy, model risk, and responsible use in regulated environments; ServiceNow experience and credentials are a plus. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead ServiceNow platform research and proof-of-concept initiatives, engaging stakeholders and translating market trends into product insights and thought leadership. | Requires 7+ years in customer-facing roles, strong communication and business acumen, and Agile/Scrum proficiency; ServiceNow experience is preferred. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team The Futures Engineering team sits at the intersection of R&D, applied engineering, and thought leadership within ServiceNow Futures. We build "art of the possible" proofs of concept, run customer- and partner-facing workshops and POCs, and produce technical and strategic collateral that shapes how the market sees ServiceNow as an innovation-driven, futures-forward company. The team operates in an Agile/Scrum model and is made up of Product Managers and Software Engineers. Purpose of the Role Interface with internal and external stakeholders and customers to develop proofs of concept, applications, and thought leadership collateral. Understand the evolving business and technology landscape — and where ServiceNow fits within it — to conduct research and development on new applications of the ServiceNow platform and on how emerging technologies will shape the ServiceNow ecosystem going forward. Key Responsibilities Customer & Partner Engagement: Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects: engagement management, architecture, design, testing, blueprints/collateral and delivery/handoff. Work in partnership with and Innovation Officers/Futurists, Software Engineers and account teams R&D and Applied Research: Lead research initiatives into novel technologies and business trends, evaluating their implications for the ServiceNow platform and ecosystem; translate findings into actionable product and strategic insight Thought Leadership & Publishing: Author and publish thought leadership papers, white papers, and technical collateral, grounded in original research, that spark customer/partner and industry imagination and position ServiceNow as an innovation leader. Represent the team's research externally through articles, presentations, conferences and industry commentary Proofs of Concept: Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the ServiceNow platform, in partnership with Software Engineers and Innovation Officers/Futurists Workshops & Futures Engagements: Plan and lead workshops with customers and partners to translate research and PoC work into interactive engagements that build conviction and drive roadmap influence for ServiceNow Futures and the AI Institute Market & Competitive Research: Participate in market research and competitive analysis in partnership Futurists/IOs, STEP and other orgs Framework and Programs: Develop operational programs and frameworks to run programs within ServiceNow Futures based on iterative pilots of new ways of working for Futures and AI Institute work. Contribute to portfolio management, solution design, and requirements definition What Success Looks Like Successful members of this team have a genuine passion for researching and experimenting with new technologies, building PoCs on the ServiceNow platform, and telling compelling stories about how ServiceNow enable business transformation and take advantage of novel industry technologies. They operate effectively in distributed teams spanning company functions, customers, and partners, and they document their work carefully so hand-offs to other teams are seamless. Who You'll Influence APEX and DT Product Managers and Developers; internal stakeholders across Corporate Strategy, Marketing, Sales, others in conjunction with others in ServiceNow Futures Customer and partner architects, developers, and business process owners Industry peers in comparable innovation/futures functions Account teams and other field functions Qualifications Our ideal candidate 7+ years experience in customer-facing roles (within or outside the tech industry) Excellent oral and written communication skills, with demonstrated experience creating and delivering thought leadership content — webinars, white papers, published articles, conference presentations, and customer workshops Experience with Agile/Scrum methodology and working in a distributed team ServiceNow platform experience preferred Deep business and industry acumen, with the ability to translate market and technology trends into fact-based recommendations Track record of original research, writing, or academic/industry publishing is a strong plus Autonomy to select tools, platforms, and approaches for design and development within DT/ServiceNow technology guidelines Experience mentoring peers For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote