ServiceNow

Design, build, and operate cloud-native platform components while leading projects and mentoring engineers. | 5+ years Kubernetes experience, proficiency in Go or similar, bachelor's degree with 8+ years experience, and cloud/CI-CD expertise required. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Position Location: This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA Please Note: This position will include supporting our US Regulated Markets. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. About the team: As a Staff Software Engineer with the Data Platform organization, you will be responsible for designing and implementing features and services within our cloud-native platform. What you get to do in this role: You will design, build, and operate components and services within the cloud-native platform, taking features from design through to production. You will lead well-scoped projects within your team, turning requirements and rough ideas into solid technical designs and delivering them. You will collaborate with senior, staff, and principal engineers to align your work with the platform’s architecture and standards. You will contribute to the reliability, scalability, and operability of what you build — writing tests and instrumentation, improving runbooks, and participating in on-call. You will spend most of your time hands-on building — operators, controllers, automation, and platform services that other teams depend on. You will help onboard and mentor junior engineers through code review, design feedback, and pairing. Qualifications To be successful in this role you have: Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built. 8+ years of software development experience with a Bachelor's degree; OR 5+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience. 5+ years of hands-on experience building, deploying and operating workloads on Kubernetes. Working experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives. A track record of delivering complex features or services as a key contributor. Solid working knowledge of containers, CI/CD and GitOps-based delivery, and infrastructure-as-code. Strong programming skills in Go (or another systems language with a willingness to work primarily in Go). It also helps if you have: Experience building Kubernetes controllers or working with the operator pattern. Familiarity with container networking (CNI) or service mesh. Experience with workload identity, mTLS, or secrets management. Experience with observability — metrics, tracing, and dashboards. For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Design and operate AI-native enterprise applications, lead initiatives, mentor engineers, and collaborate with customers. | 10+ years software engineering with expertise in AI-native development, agent orchestration, prompt engineering, and SaaS product architecture. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are the Industry Vertical Engineering team at ServiceNow. We design and build specialized software solutions tailored to the unique workflows, data models, and regulatory compliance needs of specific sectors, with a particular focus on high-tech and adjacent regulated industries such as telecommunications, healthcare, financial services, and manufacturing, rather than relying on generic, one-size-fits-all solutions. We are building the next generation of industry-specific enterprise applications, and increasingly these applications are AI-native: their core behavior is model-driven rather than explicitly authored. They interpret user intent, reason over context, invoke tools, and act on the user's behalf, all while respecting the complex business workflows, specialized data models, and evolving regulatory requirements of the industries we serve. As a Senior Staff Software Engineer, you will design, build, ship, and operate AI-native industry applications whose most important logic often lives in natural language (instructions, prompts, tool descriptions, and guardrails) as much as in code. You will work across the full software development lifecycle, and often embedded directly with customers as a forward deployed engineer, building against their data, integrations, and channels. Alongside hands-on delivery, you will drive engineering excellence, mentor other engineers, and influence architecture and long-term platform direction across multiple teams. What you get to do in this role: Design, build, and deliver scalable, AI-native enterprise applications for industry-specific workflows, data models, and compliance requirements, along with the integrations and channels that make them usable in production. Build agentic behavior into those applications: intent interpretation, multi-step reasoning, tool and function invocation, and action on the user's behalf, delivered through conversational experiences across chat (and voice where the use case calls for it) that hold context and hand off cleanly between automated and human agents. Design AI-driven autonomous workflows: decompose business processes into the steps and decision points an agent can execute, decide where autonomy is appropriate and where a human checkpoint is required, and define how exceptions, retries, and hand-back to a person are handled. Author and maintain agentic instructions (system instructions, role definitions, tool descriptions, guardrails, and escalation rules) as versioned engineering artifacts under review and regression coverage, not configuration text. Engineer prompts for reliability rather than demo quality, iterating against measured outcomes: task decomposition, golden examples, structured output schemas, grounding and citation, graceful failure, and token and latency cost. Build automated evaluation and test non-deterministic behavior: golden datasets, multi-turn conversation suites, model-as-judge scoring calibrated to human review, CI gates, drift detection, and adversarial, jailbreak, grounding, and tool-selection testing. Design software that lets customers configure and extend platform capabilities without sacrificing performance, reliability, or maintainability, and write clean, reusable, well-tested code following engineering best practices, including code reviews, unit testing, and test automation. Specify precisely and direct AI coding agents: convert requirements into testable specifications with explicit scope, constraints, and acceptance criteria, decompose work into agent-sized tasks, and review agent output for correctness and maintainability. You own the result regardless of what produced it. Deliver as a forward deployed engineer, embedded with customers when the work calls for it: building against their data, integrations, and channels, tuning instructions and evaluation sets in their environment, and returning with evidence that improves the product. Own quality, safety, and reliability in production: monitor conversation quality, containment, hallucination, and unsafe actions, defend against prompt injection and data leakage, and feed production failures back into specifications and evaluation sets. Troubleshoot and optimize performance, scalability, and reliability across distributed systems. Serve as a technical leader: mentor engineers, promote knowledge sharing, drive engineering best practices, and lead complex technical initiatives spanning multiple teams while influencing architecture and long-term platform direction. Partner with product managers, designers, and stakeholders to translate complex business and regulatory requirements into scalable technical solutions, align on tradeoffs, and communicate capability, limitation, and risk clearly to non-engineers Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional software engineering experience in the SaaS industry, building and operating products at production scale. A demonstrated track record of building, shipping, and operating production software, including hands-on delivery of AI-native application features that real users depend on rather than demos. Direct, hands-on experience authoring agentic instructions and prompts, designing AI-driven autonomous workflows, and building the evaluation and testing that verifies non-deterministic behavior. Advanced command of data structures, algorithms, object-oriented design, design patterns, system design, APIs, and performance optimization. Strong grounding in modern application architecture across cloud, distributed systems, and service-oriented or platform technologies, with solid data modeling and storage fundamentals. Depth matters more than any specific language or framework. AI-native application development: agent orchestration at the application layer, tool and function calling, context assembly, grounding against enterprise data, and handling latency, cost, and failure. Prompt engineering and evaluation of non-deterministic systems: intent-driven prompt design plus measurable frameworks for response quality, agent behavior, tool-selection accuracy, and regression risk, iterating against evaluation results rather than impressions. Specification precision and architectural judgment: the ability to define problems rigorously enough that another engineer or an AI agent implements them correctly, and to decide soundly when to solve a problem in code, in instructions, or by delegating to an agent. Working knowledge of safety, security, and data handling for AI-integrated applications: prompt injection, sensitive-data and secret leakage, over-broad tool access, and unsafe autonomous action, translated into concrete guardrails, least-privilege controls, and monitoring. Willingness to work directly with customers in a forward deployed capacity, with the judgment to know when a fast local solution is right and when to hold out for the durable one, and the credibility to communicate capability, limitation, and risk to non-engineers. Demonstrated ability to lead technically complex projects across multiple teams as a technical owner or engineering leader, with strong communication, collaboration, and mentoring skills. Experience integrating AI into engineering workflows, decision-making, automation, or the software development process itself. Preferred qualifications: ServiceNow platform experience is recommended, including building configurable, extensible applications on the platform. Deep domain experience in high-tech, and familiarity with adjacent regulated industries such as telecommunications, healthcare, financial services, or manufacturing, at a depth sufficient to challenge a requirement rather than only implement it. Experience delivering conversational experiences in chat, voice, or both, including turn and context management, disambiguation and confirmation patterns, and automated-to-human handoff. Prior forward deployed, solution engineering, or professional services experience delivering software inside a customer's environment. Familiarity with modern UI frameworks (for example React, Angular, or Vue) and with evaluation, tracing, and prompt or instruction management tooling for LLM applications. Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. 10+ years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization. Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner FD21 For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Design, build, and operate cloud-native platform features and services with senior engineers to ensure reliability and scalability. | 5+ years software development, Kubernetes workload deployment, proficiency in Go or similar, and experience with major cloud providers. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Position Location: This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA Please Note: This position will include supporting our US Regulated Markets. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. About the team: As a Senior Software Engineer with the Data Platform organization, you will be responsible for designing and implementing features and services within our cloud-native platform. What you get to do in this role: You will design, build, and operate features and services within the cloud-native platform, delivering well-defined work from implementation through to production with limited guidance. You will break features down into clear, executable tasks and deliver them iteratively, raising risks and trade-offs as you find them. You will collaborate with staff and senior engineers to align your work with the team’s designs and the platform’s standards. You will contribute to the reliability, scalability, and operability of what you build — writing tests and instrumentation, improving runbooks, and participating in on-call. You will spend nearly all of your time hands-on building — automation, tooling, and platform services that other teams depend on. You will support junior engineers through code review, pairing, and sharing what you learn. Qualifications To be successful in this role you have: Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built. 5+ years of software development experience with a Bachelor's degree; OR 3+ years with a Master's degree; OR a PhD without experience; OR equivalent work experience. Hands-on experience building production software, with exposure to deploying and operating workloads on Kubernetes. Some hands-on experience with at least one major hyperscaler (AWS, Azure, GCP) and its core compute and networking primitives. A track record of reliably delivering features and improvements as a productive member of an engineering team. Working knowledge of containers, CI/CD pipelines, and Git-based development workflows. Good programming skills in Go (or another systems language with a willingness to work primarily in Go). It also helps if you have: Experience running workloads on managed Kubernetes (EKS/AKS/GKE). Familiarity with GitOps-based delivery and infrastructure-as-code tools such as Terraform. Exposure to observability tooling — metrics, logging, and dashboards. Familiarity with networking and security fundamentals — DNS, TLS, and IAM. Experience participating in an on-call rotation. For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Design and implement AI solutions for enterprise customers, manage integrations, and advise technically. | 5+ years in customer-facing technical roles with proficiency in API integration, LLM design, and scripting languages like Python or JavaScript. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role — you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon. This is not a back-office engineering role — you will be in front of customers regularly and are expected to travel up to 25% of the time. What You'll Own Customer Technical Relationships: Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle. Solution Design & Architecture: Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways. Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others. Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time. Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution. Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team. About You You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team. Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences. Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling. Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does. Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users. Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions. Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise. Qualifications Required: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 5+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang) Willingness and ability to travel up to 25% of the time Ability to operate across multiple business functions and technical domains Preferred: Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows environments and command line Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Own full-stack architectural decisions, design and deliver modular web components, mentor colleagues, and set technical direction for framework APIs. | 10+ years professional software engineering with deep JavaScript and Java or similar OOP languages, advanced UI framework knowledge, Node.js expertise, and technical leadership experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are the AI Experience Framework (AIUX) team that builds the platform that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the ServiceNow Glide platform layer it integrates with. What you get to do in this role: Own code from design, implementation, test automation, and delivery of high-quality product to our users Work with product owners to understand detailed requirements and drive the full development lifecycle Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs Contribute to the design and implementation of new products and features while enhancing the existing product suite Mentor colleagues and promote knowledge-sharing across teams Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction Architect modular, reusable component systems for scalability and extensibility Own architecture across the request path — proxy, version-aware routing, server-rendered component runtime, and the ServiceNow platform services it calls into Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team Represent AIUX Framework in cross-org architecture decisions and act as an escalation point for the hardest production issues Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of professional software engineering experience, with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable) Passion for JavaScript and the Web as a platform, reusability, and componentization Advanced experience with modern UI frameworks: Angular, React, Vue, or Lit Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Advanced knowledge and experience with relational databases: development, troubleshooting, and performance optimization Deep expertise in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code) Strong systems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts Comfortable working across a JVM/Maven backend (Java, ServiceNow Glide platform conventions) in addition to a Node/TypeScript SSR stack Demonstrated experience as a technical lead, Staff Engineer, or equivalent senior individual contributor responsible for architecture, technical direction, code quality, and mentoring Track record designing framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams Ability to make pragmatic architecture decisions across performance, reliability, security, maintainability, and delivery speed Demonstrated capability to manage multiple projects with material technical risk across teams and processes Track record serving as functional lead or technical owner Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture Experience designing and architecting modular, reusable component systems Preferred — AIUX Framework specific Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles) Hands-on experience operating services in Kubernetes: deployment configuration, scaling, rollout/rollback, and incident response Experience building and maintaining observability tooling (Grafana dashboards, Prometheus alerting) for production systems FD21 For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Conduct deep customer research to inform product strategy and evaluate human-AI interaction models for agentic systems, partnering with cross-functional teams to synthesize insights and define research methods for emerging AI-driven workflows. | At least 7 years of experience in customer-centered research within B2B or enterprise environments, a bachelor's degree in a relevant field, and experience researching AI-powered products. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our UX Research & Insights team – focused on Product, UX, and Customer Research. They understand what customers need and work relentlessly to make discoveries that elevate our products and create experiences that our customers love. Our Researchers enable product management, design, and engineering leadership to make data-driven product strategy and build decisions. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience ServiceNow's CSM strategy centers on turning structured customer workflows into agentic systems where AI agents take on end-to-end task execution alongside humans. A category being defined right now, with emerging interaction patterns. This is a hands-on role: you'll work closely with customers to build deep workflow expertise, translate it for your cross-functional team, explore human + AI interaction models, and evaluate model behavior and trust from PoC through live use, all while building AI into your own research workflow and scoping new methods for a category that doesn't yet have a playbook. As a subject matter expert on this team, your impact and visibility extend beyond your immediate team. You'll work with and influence cross-functional partners to prioritize research investment and shape product direction, while helping elevate the research practice as a whole. What you get to do in this role: Build deep, ongoing relationships with lead enterprise customers to create a continuous insights loop Understand customers' unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products Synthesize insights across individual customer engagements to distinguish unique, account-specific needs from patterns common across customer cohorts, informing both strategic direction and detailed design decisions Apply and adapt appropriate research techniques and methods for specific project needs Partner with Product Managers and Designers to influence product strategy and roadmaps Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing Evaluate agentic AI model behavior, user trust, and responsible AI considerations from PoC through live customer use, alongside traditional usability and task success metrics Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc Build AI tools and methods into your own research workflow, and help define new research approaches suited to a product category without an established playbook Mentor and elevate research practice across the team, including defining new methods for evaluating AI model behavior and trust that others can adopt Qualifications Basic Qualifications (The must have): BA/BS degree or higher in the Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent combination of education and experience 7+ years’ of work experience applying and conducting customer-centered research techniques to product definition and designs Experience conducting research directly with B2B/enterprise customers, including navigating complex organizational stakeholders, business processes, and workflows to translate ambiguous business challenges into research questions Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience researching AI-powered products or features, including evaluating AI model behavior, user trust, and responsible AI considerations, in addition to traditional usability and task success Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research. Preferred Qualifications (The nice to have): Master degree or PhD is a bonus Extensive experience setting research direction and applying customer-centered research techniques to product definition and design, including in ambiguous, 0→1 product environments Experience embedding directly with a product development team as an ongoing research partner, rather than running research as a discrete, request-driven service Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design Experience with the creation and execution of online surveys as well as rich qualitative research techniques Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders. The ability to learn new technical concepts quickly. Experience coaching and mentoring more junior team members, contributing to their growth. For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead program management for marketing planning systems, driving cross-functional solutions and operational rhythms. | Requires 7+ years project/program management experience, ability to lead without formal authority, and solve ambiguous problems. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead end-to-end program management for event content and design scalable operating models. | 8 to 12 years program management experience in B2B enterprise technology or large marketing organizations. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Role Overview You thrive where structure meets scale. You can orchestrate hundreds of interconnected content deliverables across global programs, spot downstream dependencies before they impact execution, and bring operational clarity to fast-moving, high-visibility initiatives. If that sounds like your ideal Wednesday, keep reading. The Senior Manager, Event Content Program Management & Operations partners with the Flagship Programs and Event Content leadership to establish structured event content operating models and deliver flawless execution across ServiceNow’s most visible marketing moments: Knowledge, World Forums, and AI Summits. This role goes beyond session and presentation management. You will drive end-to-end program management of complex content ecosystems spanning content strategy, keynote content management, session recommendations, presentation quality, on-site demo signage, and recurring content updates that reflect the latest product roadmap innovations and announcements. You own the full event content lifecycle — from pre-event planning and content availability through live execution and post-event operations — across ServiceNow’s first-party flagship programs. You will be the operational backbone of the event content function, a trusted partner to the Flagship Programs leader, and a collaborator across the broader PSM Launch Office & Flagship Programs leadership team on special projects and initiatives that don’t fit neatly into a single function. You don’t need a clean handoff to get started, and you’re just as effective owning five things at once as you are going deep on one. This is a high-impact, high-visibility role for someone who is energized by building, thrives in complexity, and brings a rigorous, PMP-style approach to execution at scale. Key Responsibilities Event Content Program Management & Execution (50%) Own end-to-end program management of event content operations across multiple concurrent programs including Knowledge, and tier 1 3rd party events (such as, MSFT Ignite, AWS re:Invent and more). Lead the ongoing communication and activation of strategic event narratives across stakeholders, teams, and customer-facing channels. Orchestrate execution across workstreams including Product Marketing, Events, Regional and Field Marketing, and Customer Marketing. Own the annual third-party event planning recommendation process, project managing PSM’s assessment and prioritization of external event participation across the portfolio. Manage event-to-event content availability, ensuring the right content is identified, prepared, and accessible across Knowledge, and tier 1 3rd party events. Manage complex content portfolios and quarterly refreshes reflecting the latest product innovations and announcements. Ensure alignment between corporate narrative messaging strategy and content execution across all sessions and supporting touchpoints. Drive cross-functional accountability to deadlines, deliverables, and dependencies. Lead program-level cadence including weekly stakeholder updates, timeline and deliverable tracking, and risk escalation. Surface blockers and trade-offs early and drive resolution with appropriate stakeholders. Partner with stakeholders to ensure quality control, consistency, and completeness across all event content outputs. Deliver executive-ready program reporting with clear insights into program health. Program Infrastructure & Operating Model (30%) Design and implement scalable operating models for event content planning, tracking, and execution. Build reusable templates, playbooks, checklists, and workflow documentation that scale across event programs. Build and own the content availability operating model for first-party events, establishing the intake process, tracking infrastructure, and governance that scales from event to event. Establish systems of record for timelines, milestones, dependencies, risks, and deliverables. Partner closely with the PMO Excellence and Launch Operations Senior Manager to ensure event content programs connect to the broader PSM execution infrastructure. Champion PMO best practices including scope management, timeline discipline, dependency tracking, and risk mitigation. Drive continuous improvement through retrospectives and program learnings across events. Identify opportunities to improve efficiency through AI-enabled workflows, automation, and tooling. Build and evolve a centralized event content playbook that scales across global programs. Cross-Team Special Projects (20%) Take on ad hoc program management responsibilities across the PSM Launch Office and Flagship Programs team as assigned, including initiatives that span functions or require dedicated coordination without a permanent home. Support business operations responsibilities over time as the team’s operating model matures. Qualifications To be successful in this role you have: Experience: 8 to 12 years of program management experience within B2B enterprise technology or large-scale marketing organizations. Direct experience managing event content operations including sessions, speakers, agendas, or large-scale content programs. Proven experience building or scaling program management infrastructure including templates, operating models, and governance frameworks. Familiarity with flagship event environments such as global conferences and summits and the associated content lifecycle. Experience managing complex multi-workstream programs with high stakeholder density and tight timelines. Core Competencies Program management rigor with strong command of scope, schedule, dependency mapping, risk management, and governance. Operating model design with the ability to bring structure and clarity to complex, ambiguous environments. Program orchestration at scale across large, interdependent workstreams and functions. Executive communication that distills complexity into clear, actionable insights and reporting. Stakeholder management that navigates matrixed organizations with influence, clarity, and accountability. Detail orientation with systems thinking that balances granular tracking with end-to-end program outcomes. Cross-program integration mindset that spots dependencies, shared assets, and connection points across concurrent workstreams and acts on them proactively. Differentiating Attributes Process-first mindset that sees structure and discipline as critical enablers of speed and scale. High ownership and accountability with proactive follow-through to completion. Thrives under pressure and is energized by high-stakes environments, competing priorities, and situations where structure doesn’t yet exist. Bias for action with a low tolerance for ambiguity as an excuse to wait — drives toward clarity and moves work forward before being asked. Builder mentality energized by creating new systems, playbooks, and templates from the ground up. Continuous improvement mindset always refining and optimizing how work gets done. Flexibility and range to move between structured event program execution and ambiguous special projects without losing momentum. Technical Skills Strong proficiency in project and program management tools such as Workfront, Smartsheet, Asana, or similar. Advanced PowerPoint and Excel skills for executive reporting and tracking. Experience building dashboards, trackers, and workflow documentation. Familiarity with Microsoft Loop and Teams environments. Experience leveraging AI tools to enhance operations and streamline workflows. What Success Looks Like First 30 Days Ramp on active event programs, content workstreams, and stakeholder landscape. Build working relationships with core cross-functional partners. Assess current gaps in process, tracking, and governance — and come in with a point of view, not just observations. First 90 Days Establish structured operating cadence across programs including status, tracking, and reporting. Take ownership of day-to-day event content operations with minimal oversight. Introduce initial process improvements and standardization. First 6 Months Deliver a scalable, repeatable operating model for event content execution. Improve on-time delivery, visibility, and stakeholder alignment across programs. Establish centralized playbooks and measurable improvements in execution quality. Begin contributing to cross-team special projects and broader PSM initiatives as assigned. FD21 For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Build and operate cloud-native engineering platforms to enhance software validation, release qualification, and operational readiness, leading Kubernetes platform evolution and partnering with engineering teams on automation-first reliability practices. | 8-12+ years in software, systems, or reliability engineering with deep Kubernetes expertise and proficiency in Python, Go, or Java, plus experience with CI/CD and cloud-native infrastructure. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations. What you get to do in this role: Build and operate cloud-native engineering platforms for software validation, release qualification, and operational readiness. Design production-like release and test environments that improve release confidence and deployment readiness. Develop automated quality gates to assess release health, operational risk, and production readiness. Integrate automated testing, observability, reliability signals, and deployment intelligence into CI/CD pipelines. Build reusable test frameworks, self-service environments, test data, mock services, and developer productivity tooling. Advance shift-left engineering through automated validation, continuous verification, and quality gates. Automate failure detection, policy validation, deployment verification, security checks, and reliability assessments. Lead Kubernetes-based platform evolution for scalable test infrastructure, release automation, and developer self-service. Resolve recurring infrastructure issues through sustainable software, systems, and networking solutions. Partner with engineering teams on design reviews, architecture standards, and automation-first reliability practices. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of experience in software, systems, platform, or reliability engineering with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Deep Kubernetes expertise across architecture, operations, networking, storage, security, autoscaling, and multi-cluster environments. Experience building and operating large-scale Kubernetes platforms for cloud-native, mission-critical services. Experience integrating Kubernetes with CI/CD, GitOps, automated testing, and deployment validation. Experience designing cloud-native platforms for ephemeral environments, release qualifications, and automated validation. Proven ability to lead engineering excellence across developer productivity, platform engineering, release confidence, and modernization. Experience with progressive delivery, including canary releases, feature flags, automated rollback, and deployment verification. Experience with chaos engineering, resilience validation, disaster recovery, and reliability assessments. Expertise designing, authoring, testing, and debugging code in a team setting using languages such as Python, Go, Java, or Ruby. Experience using AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, and operational automation. Strong coding, observability, SLO, and cross-team collaboration skills to improve reliability, performance, and engineering standards. Good to have: Expertise in observability and monitoring applications, services, and networks at scale. Experience with DevOps automation, CI/CD pipelines, and agile methodologies, including GitLab CI/CD or similar tools. Experience building enterprise-scale test automation frameworks such as Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, or equivalent technologies. Experience with test orchestration, test impact analysis, flaky test detection, parallel execution, and intelligent regression testing. Experience with service virtualization, contract testing, synthetic testing, and test data management. Experience building engineering platforms that support developer self-service and release engineering. Experience with infrastructure configuration management tools such as Ansible. Expertise with Kubernetes ecosystem technologies such as Helm, Argo CD, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, and container runtimes. Experience implementing GitOps using Argo CD, Flux, or similar technologies. Experience operating Kubernetes across AWS (EKS), Azure (AKS), and Google Cloud (GKE). For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead a team to define and scale AI-powered customer product engagement models and drive product adoption and roadmap strategy. | 12+ years in product management or enterprise software leadership with 5+ years managing teams and expertise in AI and digital transformation. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are seeking a Senior Director, Product Innovation, to define, build, and scale a new customer-facing product engagement model for Core Business Workflows. This leader will operate at the intersection of Product Management, AI innovation, Customer Transformation, and GTM execution. The role will work directly with customers to identify high-value use cases within our product suite, rapidly build and validate AI-powered solutions, and demonstrate measurable business outcomes. The role will be responsible for establishing and leading a team that combines deep product and technical expertise, domain knowledge, strong product instincts, and executive customer engagement capabilities. Through structured proofs of value, rapid prototyping, innovation workshops, and strategic customer engagements, the team will help customers realize value from emerging Core Business Workflow capabilities while creating a direct feedback loop into product strategy and roadmap development. Reporting to the Senior Director, Head of Outbound Product Management for Core Business Workflows, this role will define the operating model, success metrics, engagement framework, and talent profile required to scale a world-class product innovation function. This role serves as a critical bridge between Product Management, Engineering and the field, ensuring product strategy is translated into customer value and customer feedback is translated into product innovation. What you get to do in this role Define and operationalize a new product commercialization motion for Core Business Workflows, focused on accelerating customer adoption of emerging innovations, AI and strategic product investments. Build and lead a team of highly skilled product and AI specialists who can identify customer problems, rapidly build solutions, and validate business value. Lead structured proofs of value, rapid prototypes, innovation workshops, and executive engagements that connect product strategy directly to customer transformation. Define and scale the Business Value Assessment framework for Core Business Workflows, including customer baselines, expected outcomes, realized value, and executive business cases. Collaborate closely with Product Management, Engineering, Research, Sales, Solution Consulting, Product Marketing, Value Consulting, and Product Success to execute customer innovation initiatives. Establish success metrics and operating mechanisms that measure customer adoption, business impact, proof-of-concept outcomes, customer references, and influenced revenue. Participate as an executive leader for Core Business Workflows in executive briefings, strategic customer engagements, industry events, and innovation-focused forums. Establish success metrics and operating mechanisms that measure proof of value outcomes, conversion, customer adoption, business impact, customer references, reusable product insights, and influenced revenue. Identify repeatable patterns across customer engagements and translate them into scalable product capabilities, solution assets, demo narratives, and go to market practices. Qualifications 12+ years of experience in Product Management, FDE, Product Strategy, Product Commercialization, Customer Transformation, or related enterprise software leadership roles. 5+ years of leadership experience managing high performing customer facing and/or product focused teams. Experience designing and executing customer innovation programs, POC initiatives, product adoption strategies, or commercialization efforts. Strong understanding of enterprise workflow platforms, digital transformation initiatives, and modern business process technologies. Experience leveraging AI, GenAI, intelligent automation, or emerging technologies to drive customer outcomes and product adoption. Demonstrated success partnering with Product Management organizations to influence roadmap strategy and product direction. Exceptional communication, presentation, and stakeholder management skills. Bachelor's degree in Business, Computer Science, Engineering, or a related field. For positions in this location, we offer a base pay of $229,100 - $400,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Drive marketing planning system program management, cross-functional alignment, and define business requirements for planning data layers. | 7+ years project/program management experience, preferably in marketing or operations, with strong skills in ambiguity resolution and stakeholder management. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage customer-facing security incidents and develop AI automation solutions to improve security operations. | 3-5+ years in information or application security, ServiceNow CSA certification, and strong cloud security and compliance knowledge. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact. About the Team – Global Security Support Centre (GSSC) The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers. GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust. Key Responsibilities: Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy. Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes. Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders. Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams. Build and maintain a high level of customer trust and confidence through exceptional service and communication. Manage customer outreach communications on Security & escalation handling. Understand and deliver excellent capability maturity models to fine-tune security processes. Create and enhance documentation and processes to strengthen security maturity and operational excellence. Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices. Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI. Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required. Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered. To be successful in this role, you have: A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education. Required Certifications ServiceNow Certified System Administrator (CSA) Preferred Certifications (Two or more) Azure AI Fundamentals AWS Certified AI Practitioner Offensive Security Web Assessor (OSWA) GIAC Web Application Penetration Tester (GWAPT) GIAC Security Essentials Certification (GSEC) GIAC Certified Incident Handler (GCIH) CISSP CISM Skills & Competencies/Technical Skills: Solid understanding of cloud computing models and major hyperscaler cloud models. Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc. Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively. Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments. Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies. Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language. Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc. Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions. Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges. Qualifications Soft Skills & Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience. Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model. Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers. Education & Experience: Bachelor's degree in computer science or information security or relevant information security experience. Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role. Why Join Us? At GSSC, we pride ourselves on fostering a culture of inclusivity, innovation, and excellence. Our team and customers are at the heart of everything we do, and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region, you will be an integral part of our mission to deliver secure and reliable solutions to our clients. #SecurityJobs For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead and mentor UX design team to create AI-native digital experiences and collaborate across functions to drive product lifecycle. | Bachelor's degree in Design or HCI, extensive UX/Interaction design experience, 3+ years people management, preferably with Enterprise/CRM and AI integration experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ Customer & Partner Experience team: This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow. ServiceNow University: ServiceNow University is ServiceNow’s learning platform, giving customers, partners, and employees on-demand courses, guided learning paths, and certifications to build product skills, accelerate adoption, and get more value from the ServiceNow platform. This role in particular will be a hands-on player/coach, where you both manage people, and lead multiple design programs within ServiceNow University. What you get to do in this role: Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture. Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs. Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design. Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities. Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions. Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps. Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution. Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making. Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency. Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale. Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality. Qualifications Preferred Qualifications: 3+ years of experience managing people and/or leading design teams 8+ years of experience in UX Design and/or Interaction Design field Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems. Strong skills and experience in Enterprise Design or for CRM products A portfolio of work samples representing your work and approach. Ability to understand and distill complex problems into clean solutions. Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team. Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos. Basic Qualifications: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields. Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage marketing planning systems and ensure alignment across multiple business operations functions. | 7+ years project/program management experience in mid-to-large companies with ability to manage ambiguity and drive cross-functional commitment. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage high-priority strategic programs and operational functions for senior leadership in marketing. | 6+ years in program management or related fields with strong financial and executive communication skills and AI tool proficiency. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About this role: ServiceNow is looking for a world class Senior Program Manager to join the Office of the SVP within Enterprise and Field Marketing. This role will be the operational and programmatic backbone of EFM's most consequential work. You will support the systems, cadences, and reporting infrastructure that allow a 500-person global marketing organization to run with clarity and speed. You will help drive the portfolio of high-priority special projects the SVP and Chief of Staff need executed with rigor and urgency. This is not a field execution role. It is a force multiplier role for the Office of the SVP. You will have direct visibility into EFM's most critical strategic work and direct accountability for keeping it moving. What you will own: Special Projects and Strategic Program Management: Support the orchestration of high-priority projects assigned by the Chief of Staff. This includes contributing to EFM transformation workstreams, helping resolve cross-functional dependencies, and executing on deliverables that sit under those larger programs. You bring structure and follow-through to the work, coordinate across stakeholders, and ensure key outputs land on time and to standard. Budget Tracking and Investment Management: Drive EFM's investment tracking model across all programs, geographies, and budget categories. Maintain a single source of truth for planned versus actual spend. Surface variances proactively with clear explanations and recommended actions. Partner with Finance on monthly closes, reforecasts, and scenario modeling. Produce budget status reporting for the SVP and leadership team at every QBR cycle. Headcount and Org Operations: Maintain a real-time headcount model covering FTEs, open requisitions, contractors, and agency resources across EFM globally. Connect HC tracking to budget and flag risks when the model drifts from plan. Support the Chief of Staff and SVP on org design decisions, role definitions, and headcount requests. Own the recruiting tracker and ensure leadership visibility into hiring progress. Global Program Health and Portfolio Intelligence: Track the health, milestone status, and pipeline contribution of EFM's active global programs, including the AI Control Tower offer campaign, Knowledge to You roadshow, and other multi-geo initiatives. Know where every major workstream stands, what is on track, what is at risk, and what decisions need to be made. Build the reporting infrastructure that makes that visibility continuous and effortless. AI-Native Operations: Actively apply AI tools to improve the speed and quality of operational outputs, from budget modeling to meeting preparation to program status synthesis. Help establish the standard for AI-assisted ways of working across the Office of the SVP and the broader EFM team. Qualifications What you need: A bias toward action and comfort with ambiguity. You define the structure when it does not exist yet and move without waiting to be asked. Fluency with AI tools - you actively use AI to accelerate research, synthesize information, draft executive outputs, and build operational artifacts faster. You are curious about what AI can do, honest about its limits, and already integrating it into how you work. 6 or more years in program management, strategy and operations, a chief of staff function, or management consulting, ideally supporting a senior marketing or go-to-market leader at an enterprise SaaS or technology company. A track record of owning and delivering complex, cross-functional programs from initiation through completion, not just tracking them. Strong financial fluency. You are comfortable owning a budget model, explaining variances, and leading reforecast conversations with Finance without hand-holding. Demonstrated headcount and org operations experience. You have tracked HC against plan, managed recruiting pipelines, and supported org design decisions at a function or business unit level. Exceptional organizational discipline. You build systems that create clarity for others and keep multiple high-priority workstreams moving simultaneously without dropping anything. Executive-ready communication. You write clearly, present confidently, and produce outputs a senior leader can take directly into a CMO or CRO conversation without editing. Strong analytical instincts. You do not just track data. You synthesize it into the implications and recommendations that drive decisions. Experience designing and running rhythm of business for a senior executive or leadership team: QBRs, staff meetings, all-hands, offsites. Enterprise B2B marketing operations familiarity is strongly preferred. ServiceNow or SaaS experience is a plus. For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead telco product marketing with AI tools to develop messaging and enable sales. | Senior product marketing experience with AI tools and ability to work with complex buyers in telecommunications. | ServiceNow is seeking a Senior Manager of Product Marketing for Telecommunications in a remote-friendly setup. You will own telco messaging, translate product value for complex buyers, and drive market-ready content across release cycles with AI-enabled tools.You will partner with product and sales to accelerate deals, develop competitive positioning, and enable the field with compelling narratives that land with telco buyers.#J-18808-Ljbffr

Design and develop scalable, production-grade agentic AI systems and reusable software components while mentoring engineers. | Extensive software engineering experience with production-grade Python, agentic systems, frontier AI SDKs, RAG patterns, and technical leadership. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. Experience with multi-agent coordination patterns (A2A, MCP). Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). Prior experience shipping AI systems in enterprise software. Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). Strong appetite for continuous incremental wins and completing challenging deliverables fast. Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and develop scalable AI agentic systems and mentor engineers. | 5+ years experience with deep Python and AI systems expertise, plus technical leadership. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. Experience with multi-agent coordination patterns (A2A, MCP). Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). Prior experience shipping AI systems in enterprise software. Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). Strong appetite for continuous incremental wins and completing challenging deliverables fast. Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage customer portfolios to drive product adoption, ensure technical health, and handle escalations to maximize service value. | Requires 7+ years experience, AI integration skills, strong analytical and project management abilities, and ServiceNow certifications. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications FD21 For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead post-sales strategic activities for high-value accounts to accelerate customer success and ensure predictable renewals. | Minimum 12 years in management consulting or leadership in tech-enabled business transformations with a bachelor's degree required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Educational Background: BA/BS or equivalent required, Master’s degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote