ServiceNow

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices, focusing on configuration and customer engagement. They will lead design workshops, guide documentation efforts, and oversee project delivery to ensure successful customer outcomes. | Candidates should have at least 3 years of ServiceNow configuration experience and a strong understanding of HR, Legal, and Workplace systems. Experience with web technologies and the ability to influence and consult with stakeholders is also required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionSr. Technical ConsultantThe Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution technology Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings   QualificationsIn order to be successful in this role, we need someone who has: At least 3+ years of configuring/developing ServiceNow. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder We are not able to sponsor any Visa's at this time for this role Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices, focusing on configuration and customer engagement. They will lead design workshops, guide documentation, and oversee project delivery to ensure successful customer outcomes. | Candidates should have at least 3 years of ServiceNow configuration experience and 5 years in related technologies. Strong interpersonal skills and the ability to influence and consult with stakeholders are essential. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionSr. Technical ConsultantThe Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution technology Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings   QualificationsIn order to be successful in this role, we need someone who has: At least 3+ years of configuring/developing ServiceNow. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead complex, enterprise-wide strategic programs using Agile methodologies, collaborate with executives, manage risks and governance, and drive digital transformation leveraging ServiceNow and AI. | 15+ years in program/portfolio management in enterprise software, deep Agile expertise, executive communication skills, experience with ServiceNow platform preferred, and ability to lead large-scale digital transformation programs. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Company Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. Digital Technology: We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. We are truly a team, supporting each other and celebrating our successes! This position reports to the Senior Director PMO - Portfolio Management What you get to do in this role: • Drive Strategic Programs: Drive complex, mission-critical programs from concept through implementation, aligning with business objectives, OKRs, and value realization. • Executive Collaboration & Communication: Partner with cross-functional leaders across business, product, and technology. Deliver crisp, actionable updates and facilitate decision-making at the executive level. • Agile & Scaled Agile Execution: Apply SAFe/Agile standards across multiple teams including product, design, and engineering. Coach teams on Agile best practices and foster a culture of continuous improvement. • Operational Excellence: Define and implement governance and operating models, manage risks and dependencies, ensure delivery quality, and promote best practices and documentation standards. • Data-Dedicated Leadership: Create dashboards, analyze trends, and generate actionable insights. Leverage tools and AI to enhance reporting, planning, and workflow optimization. • ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management, tooling, and digital experience improvement. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15+ years in Program/Portfolio Management within enterprise software, leading large-scale, high-impact initiatives. • Extensive experience in digital customer experience, digital learning, and platform-based transformation programs. • Proven success leading in complex, matrixed environments and influencing across all organizational levels. • Deep expertise in Agile, Kanban, Scrum, SAFe, and hybrid methodologies, with ability to establish governance and execution frameworks. • Skilled in strategic planning, OKRs, KPI tracking, value realization, and executive-level communications. • High energy, adaptable, and self-motivated with a passion for driving innovation and continuous improvement. • Hands-on experience with the ServiceNow platform highly preferred. • Background in Engineering or Product Management is a strong plus. • Strong business acumen with exceptional communication, leadership, and stakeholder engagement skills. For positions in this location, we offer a base pay of $189,200 - $331,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices, focusing on configuration and customer engagement. They will lead design workshops, guide documentation, and oversee project delivery to ensure successful customer outcomes. | Candidates should have at least 3 years of ServiceNow configuration/development experience and a strong understanding of HR, Legal, and Workplace systems. Experience with AI integration and relevant ServiceNow certifications are also required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionSr. Technical Consultant, Core Business Transformation Solutions The Role A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution technology Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings   QualificationsIn order to be successful in this role, we need someone who has: At least 3+ years of configuring/developing ServiceNow. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices, focusing on configuration and customer engagement. They will lead design workshops, guide documentation efforts, and oversee project delivery to ensure successful customer outcomes. | Candidates should have at least 3+ years of ServiceNow configuration/development experience and a strong understanding of HR, Legal, and Workplace systems. Experience with AI integration and relevant ServiceNow certifications are also required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionSr. Technical Consultant, Core Business Transformation Solutions The Role A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution technology Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings   QualificationsIn order to be successful in this role, we need someone who has: At least 3+ years of configuring/developing ServiceNow. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Serve as a strategic finance partner to GTM teams by delivering financial insights, managing OPEX, conducting variance analyses, maintaining financial scorecards, and supporting planning and forecasting cycles. | 7+ years in FP&A or related finance role, bachelor's degree in Accounting/Finance, advanced Excel skills, strong financial data interpretation, communication skills, and understanding of sales/GTM strategy. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: • Serve as a strategic finance partner to the Global and Industry Go-To-Market (GTM) teams by delivering actionable insights across bookings, operating expenditures (OPEX), and headcount allocations to drive data-informed decision-making. • Consolidate and oversee operational expenditures for the Global Sales organization by conducting comprehensive monthly and quarterly variance analyses. • Develop and maintain a robust financial scorecard and provide end-to-end P&L analysis for the Global Sales function. Offer a strategic financial perspective on profitability, return on investment (ROI), and alignment with broader business goals and GTM strategy. • Build and foster trusted business partnerships with GTM and cross-functional stakeholders. Lead regular structured financial check-ins, deliver forward-looking analysis, and provide finance guidance that anticipates stakeholder needs and supports key business initiatives. • Drive accountability for budget adherence across business units by providing clear, data-driven insights and partnering with leaders to manage spend, investment decisions, and resource allocation effectively. • Collaborate closely with finance and sales leadership to ensure alignment on financial objectives, strategic priorities, and long-range planning. Help guide investment strategies that support business growth and operational excellence. • Support the annual planning, forecasting, and reporting cycles with a focus on improving processes, systems, and tools to enhance accuracy, transparency, and efficiency across GTM finance operations. Qualifications To be successful in this role you have: • Bachelor’s degree in Accounting, Finance, Economics, or a related field. • 7+ years of experience in financial planning & analysis (FP&A), accounting, or a related finance role. • Experience in financial modeling and data analysis with advanced Excel skills. • Strong ability to interpret financial data, identify trends, and provide strategic recommendations. • Understanding of Sales and GTM Strategy • Experience presenting financial reports to both technical and non-technical audiences. • Excellent communication and collaboration skills to partner effectively across teams. • Self-motivated, with a problem-solving mindset and a keen eye for detail. For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead strategic planning, drive operational cadence, manage budgets and resources, align cross-functional teams, and support talent initiatives for the Technology Solutions Business Unit. | 15+ years in tech strategy or operations, strong data analysis and problem-solving, experience in product development environments, ability to lead cross-functional initiatives, excellent communication skills, and SaaS knowledge. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: We are looking for a Director of Strategic Operations for our Technology Solutions Business Unit. This critical role will be a trusted advisor to the Technology Solutions VP & GM and a respected partner to cross-functional principals across product, engineering, design, sales, marketing, and customer success. This role will support both operational and strategic aspects of the business. You will solve complex business problems by undertaking research, leveraging data, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business goals. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company! Technology Solutions sits within our Technology Workflows group of Business Units. Technology Solutions is helping our customers transform across their Operational Technology domain and their Cloud operations. What you get to do in this role: • Thought partner with the general manager, product principals, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform recommendations • Identify value-creation opportunities across our business. Study and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output • Drive the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning • Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations. • Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations • Support alignment between BUs and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional principals to coordinate business activities and proactively distill and communicate relevant information • Represent the BU team in cross-functional initiatives and programs • Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement • Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution Qualifications To be successful in this role, you have: • 15 + years of relevant work experience, preferably in tech strategy/ops functions, management consulting, investment banking, or private equity • Top-notch data analysis and problem-solving skills, with an ability to synthesize. • Experience working within the product development process, thrives in a matrixed environment, and can establish credibility with product, engineering, and GTM principals, and an understanding of operational and go-to-market implications of their recommendations. • Ability to gain and maintain an intimate understanding of key business drivers, proactively proposing ways to increase business performance and efficiency. • Guide cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and operationalization • Self-starter who thrives in fast-paced, high-growth environments • Outstanding organizational and communication (verbal, written, and presentation) skills. • Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done • Knowledge of the SaaS space and business model • Experience with the manufacturing industry, particularly on the operational and IT side, is a plus • Previous management experience and a track record of developing talent are desirable • FD2 For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. • Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage and execute data center operations including hardware installation, troubleshooting, vendor coordination, and process standardization. | 2+ years data center or facility operations experience, hardware and telco circuit skills, vendor management, process orientation, and ability to work on-site full time. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionNOTE:This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.  Please note the role will require to be in the Data Center Facility 5 Days a week. This is not a remote role. As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture. What you get to do in this role:You will use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix.Help develop, document, and evangelize a catalogue of standards and best practices for data center operations.Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.2+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility.Experience in installing and troubleshooting telco circuits a must.Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement.Perform basic hands-on hardware break-fix with servers and network appliances.Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.Working knowledge of networking/server architecture and hardware.Experience managing vendors in a data center environment.Process oriented and experienced in process development.Strong analytical skills with the ability to multi-task several unrelated issues.Must be able to travel domestically and internationally.Excellent general documentation skills with emphasis on technical processes and standards.Knowledge and experience in ITIL process methodologies is a plus.Proven ability to function independently in ambiguous situations with a record of success.Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required. Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects.CompTIA A+, Server+ or Network+ certification is a plus.GCS-23  Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow best practices and lead customer design workshops. They will guide customers through process definition, re-engineering, and support the technical aspects of project delivery. | Candidates should have at least 3+ years of ServiceNow configuration/development experience and a strong understanding of HR, Legal, and Finance/Supply Chain technologies. Experience with AI integration and relevant ServiceNow certifications are also required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionSr. Technical Consultant, Core Business Transformation Solutions The Role A Technical Consultant (TC) for ServiceNow Core Business Transformation Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes Lead customer design workshops focused on ServiceNow Platform and Solution technology Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promote continuous improvement practices for delivery/engagement materials Support specific sales activities when required Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings   QualificationsIn order to be successful in this role, we need someone who has: At least 3+ years of configuring/developing ServiceNow. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lead a team to drive AI-led CRM sales through strategic ISV partnerships and act as executive sponsor on large global accounts to achieve revenue growth. | 15+ years of strategic enterprise software sales and leadership experience with CRM expertise, executive selling, negotiation skills, and team leadership. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This role will be responsible for leading the team that works with our Independent Software Vendors (ISVs) to drive long-term revenue growth through large and strategic transactions. The leader will build a small team to drive AI led CRM sales by building a small set of strategic and significant ISV partners along with acting as CRM executive sponsor on large global accounts. Success defined via Pipeline, Bookings and Roadmap impact KPIs What you get to do in this role: • As a global role, the role will align and collaborate with geo counterparts, influencing and driving initiatives across multiple regions to ensure cohesive and effective ISV partnership strategies and drive revenue growth through large and strategic transactions. • Drive Strategic Pursuits: managing the assessment and selection of opportunities where we intend to build high-revenue opportunities. • Build a small team to drive best practice in setting the deal structure and supporting negotiations, enabling full clarity for customers on the value they are receiving. • Drive large deal thinking, best practice sharing (deal structure, content relative to attractive themes like AI, Digital Transformation, Employee Experience, references) and extended team collaboration • Represent ServiceNow in senior customer facing roles as executive sponsor, business strategist and negotiator. Qualifications To be successful in this role, we need someone who has: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15 years of strategic enterprise software sales and leadership experience with significant revenue achievement while building loyal customers. • The ideal candidate will have a strong background in CRM, a deep understanding of the tech industry, and a proven track record of successful partnerships. • Executive level engagement, negotiation, account strategy, domain expertise, executive selling, large deal management and team leadership. • Optimistic attitude, competitive, strong work ethic, humility, excellent team builder and communication skills. • Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing. • Excellent presentation, communication, and organizational skills For positions in this location, we offer a base pay of $295,540 - $502,460, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Design and deliver AI-native full stack software solutions embedding with customers, including backend services, LLM pipelines, and front-end UI, while codifying reusable assets and influencing platform strategy. | 8+ years software engineering with 2+ years in customer-facing roles, strong backend and frontend skills, experience with LLM tooling, DevOps deployment in cloud, and ability to travel up to 30%. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value—not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation—delivering systems that are battle-tested in production and scalable across industries. Who You Are: You are a systems-minded, AI-native engineer who ships real software. You own the full stack—and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You don’t just debug code—you debug systems, context, and customer pain points. You will: • Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI • Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments • Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements • Shape developer experience by sharing feedback with platform and product teams What You’ll Do: • Deliver end-to-end builds in agile sprints—from architecture to deployment in production • Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components • Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed • Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers • Influence platform: inform product strategy through field-tested insights and extensible code What Success Looks Like: • Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments • Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects • Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives • Velocity and precision: You move fast without breaking things—shaping resilient, secure systems in high-stakes contexts • Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications What You Bring: • Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles • System architecture: Proven ability to design and implement AI-native software in production environments • Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) • LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management • Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring • Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org • Product sensibility: Prioritize for user value, MVP iteration, and long-term scale • DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code • Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: • Experience integrating AI into SaaS platforms like ServiceNow or Salesforce • Track record of production deployments in secure, regulated enterprise environments • Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Join us at the frontier of enterprise AI—where your code powers AI transformation, your systems go live in the real world, and your ideas shape how the future scales. For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Drive sales strategy and execution for ServiceNow's Customer Experience products, support account planning, coach sales teams, and promote digital transformation with AI integration. | 7+ years in specialty solution sales or AE roles with experience in AI integration, business sales processes, and willingness to travel 50%. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Solution Sales Executive will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. • Support territory strategy and planning to improve vertical agreement, account use case targeting and execution • Provide input to AE during the account planning process based on territory strategy and recommendation • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners. • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes • Champion diversity and belonging to contribute to an open and inclusive environment Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 7+ years knowledge on return on investment of specialty solutions area to lead solution win • Experience as an AE, or in alternative sales/ customer service role • Understanding of business sales processes • Travel required: 50% For positions in this location, we offer a base pay of $137,000 - $226,050, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Manage SaaS renewal processes ensuring contract accuracy, entitlement compliance, usage verification, risk assessment, and process optimization through collaboration with sales and compliance teams. | 3+ years in renewals operations or SaaS contract compliance, strong SaaS licensing knowledge, advanced CRM and BI tool proficiency, analytical problem-solving, and experience with AI-driven process improvements. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking a detail-oriented and analytical Renewals Subscription Analytics Manager to support the renewal sales process by ensuring contract accuracy, entitlement compliance, and seamless transitions into new subscription terms. This role acts as a critical partner to Renewals, Sales, Customer Success, and Deal Desk teams, ensuring that every renewal is structured correctly, aligns with licensing agreements, and meets ServiceNow policies including that customers renew in compliance at the beginning or the new term. What you get to do in this role: Renewal Readiness & Entitlement Compliance • Validate renewal quotes and orders to ensure they align with customer entitlements, contract terms, and usage data • Work closely with Renewals, Sales, Deal Desk, and Customer Success to proactively resolve discrepancies in licensing, usage, and contract terms before renewal execution • Ensure that all renewal transactions comply with SaaS licensing policies, pricing models, and entitlements • Conduct pre-renewal compliance reviews, ensuring customers are correctly licensed and any necessary true-ups or adjustments are factored into the renewal • Monitor and enforce Day 1 compliance by verifying that customers have the correct entitlements and access to their subscribed services immediately after renewal Usage Verification & Risk Assessment • Analyze customer usage data to ensure accurate entitlements and identify any potential gaps in licensing • Partner with Business Intelligence teams to improve usage tracking and reporting, helping sales teams understand and act on compliance risks • Identify underutilized entitlements or overages, providing insights to help structure renewals correctly • Support internal audits and compliance checks, ensuring the accuracy of renewal contracts against actual usage patterns Process Optimization & Stakeholder Collaboration • Act as the bridge between Sales, Renewals, Deal Desk, and Compliance teams, ensuring all parties have accurate entitlement and usage information before the renewal closes • Identify inefficiencies in renewal compliance processes and recommend improvements to enhance accuracy and reduce manual effort • Support the automation of compliance and entitlement validation to streamline the renewal process • Participate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement compliance • Train and support internal teams on best practices around renewal structuring, compliance checks, and entitlement validation Qualifications In order to be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • Must be a U.S citizen & reside on U.S soil • 3+ years of experience in renewals operations, SaaS contract management, licensing compliance, or customer account support, preferably in an enterprise software environment • Strong understanding of SaaS subscription models, renewal workflows, and entitlement structures, with experience ensuring compliance with contract terms • Proven track record of managing renewal processes, including validation of quotes, contract reviews, and identifying compliance gaps before execution • Advanced proficiency in CRM tools, BI tools for tracking renewals, analyzing usage data, and generating compliance reports • Experience collaborating with Renewals, Sales, Customer Success, Deal Desk, and Finance teams to align on contract entitlements and drive renewal accuracy • Strong verbal and written communication skills, with the ability to present complex licensing and compliance findings to internal stakeholders and customers • Detail-oriented and analytical problem solver, capable of identifying contract discrepancies, entitlement risks, and opportunities for revenue optimization • Experience with process improvement and automation, leveraging AI or data-driven tools to enhance efficiency in renewal and compliance workflows For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Define and drive strategic vision for enterprise performance telemetry, lead product planning and execution, engage customers and stakeholders, and evangelize telemetry best practices across the organization. | 7+ years leading data intensive applications in application performance monitoring or observability, strong domain expertise in telemetry, knowledge of Open Telemetry protocols, and experience integrating AI into work processes. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work Matters It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do. People matter. Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow. Core Platform Business Unit Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders. We deliver best-in-class performance, resiliency, scalability, and security for over 8,400 customers, including more than 85 percent of the Fortune 500, with a 98 percent renewal rate. As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems. We help enterprises: This specific team is within Telemetry group that belongs in the Platform Core Experiences. Responsible for collecting, processing, and displaying performance data at scale for internal and external needs. This position reports to: Director Inbound Product Management Platform Analytics Vision & Strategy Development • Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud, on-prem, mobile, etc.). • Develop a comprehensive 3-year roadmap that aligns with company goals and user needs, focusing on scalability, reliability, and data visibility. • Partner with executive leadership to prioritize strategic initiatives that support innovation, operational excellence, and customer satisfaction. • Identify key performance indicators (KPIs) for product and platform health to inform leadership reporting and real-time monitoring solutions. Product Planning & Execution • Collaborate with Engineering, Design, and QE teams to define desired product outcomes, success metrics, and acceptance criteria. • Lead release planning activities including epic and user story creation, backlog grooming, sprint planning, and stakeholder demos. • Ensure telemetry solutions are highly performant, secure, and seamlessly integrated into existing workflows. • Partner with DevOps and architecture teams to evolve observability standards and instrumentation practices. Customer & Stakeholder Engagement • Actively engage with customers, partners, and internal stakeholders (e.g., SRE, Support, Customer Success) to capture feedback and identify pain points. • Translate user insights into actionable product requirements and enhancement opportunities. • Lead customer discovery sessions and proof-of-concept initiatives to validate new telemetry capabilities and UX flows. • Serve as the internal voice of the customer for all things performance telemetry—balancing internal priorities with external impact. Cross-Functional Leadership • Act as the subject matter expert on telemetry best practices and observability tooling across the organization. • Evangelize the use of telemetry data to drive operational decisions, improve reliability, and optimize system performance. • Collaborate with Product Marketing and GTM teams to communicate the value and competitive differentiation of new telemetry capabilities. • Contribute to technical documentation, release notes, and internal training to support product adoption and stakeholder alignment. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 7+ years Experience leading and developing data intensive applications specifically in application performance monitoring, observability, or AI monitoring • Strong understanding of tradeoffs in building data intensive applications including tradeoffs on collection, transport, storage, and query. • Navigate, manage and align a matrixed organization that involves internal and external data needs • Strong domain expertise in application performance monitoring and observability • Working knowledge of Open Telemetry Protocols, collectors, and exporters • Familiarity with data collection, data warehouse and data query solutions designed for large scale. FD21 For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Serve as the central point of contact for support-related activities, manage customer issues and escalations, drive cross-functional teams to resolve problems, and maintain high customer satisfaction. | Experience with ITSM and ITIL processes, technical support collaboration, communication skills, cloud software knowledge, and preferably ServiceNow platform experience and project management capabilities. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you can expect from us: At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. • Flexible working culture to support the balance you need in both work and life. • Parental leave programs. • Childcare and caregiving benefits. • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. • A global, cross-functional mentoring program. • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. • Comfortable presenting to all levels of management, including C-Level stakeholders. • Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. • Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. • Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. • Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. • Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. • Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. • Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. • Act as an escalation point for customer impacting business critical issues. Qualifications To be successful in this role, we need someone who has: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • Excellent written and oral communication skills • Experience dealing with technical support teams • Fundamental understanding of ITSM in enterprise environments and global deployments • Comfortable interacting with all levels of management • Working knowledge of ITIL incident, problem and release management process and procedures • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model • Broad technical understanding in a cloud software environment • Growth & collaborative mindset Nice to have: • ServiceNow platform knowledge or experience • Project Management capabilities and principles • Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

You will support product sales as a technical and domain expert, leading discovery workshops and product demonstrations to align solutions with customer needs. Additionally, you will provide feedback to product management and stay current on competitive analysis. | The role requires 5 years of pre-sales solution consulting or sales engineering experience, along with 1-2 years of experience in relevant software areas. Strong presentation skills and creative problem-solving abilities are essential for success in this fast-paced environment. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.What you get to do in this role:  You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business unitsSupport product sales as a technical and domain expert of a client-facing sales teamLead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needsAnswer product feature and technical questions from customers, channel partners and ServiceNow colleaguesProvide feedback to product management about product enhancements that can address customer needs and provide additional valueShare and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationSupport marketing events including executive briefings, conferences, user groups, and trade showsExperience creating customer value across several customers in many industriesQualificationsTo be successful in this role you have:5 years of pre-sales solution consulting or sales engineering experience1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM softwareAbility to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetingsCreative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organizationTerritory management skills, including pipeline building and working with Sales counterpart to guide execution excellenceCompensation is based on the geographic location in which the role is located and is subject to change based on work location.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Support product sales as a technical and domain expert for Customer Workflows. Lead discovery workshops to determine customer challenges and provide product demonstrations to align solutions with customer needs. | Candidates should have 5 years of pre-sales solution consulting or sales engineering experience and 1-2 years of experience with relevant software. Strong presentation skills and creative problem-solving abilities are essential. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.What you get to do in this role:  You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business unitsSupport product sales as a technical and domain expert of a client-facing sales teamLead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needsAnswer product feature and technical questions from customers, channel partners and ServiceNow colleaguesProvide feedback to product management about product enhancements that can address customer needs and provide additional valueShare and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationSupport marketing events including executive briefings, conferences, user groups, and trade showsExperience creating customer value across several customers in many industriesQualificationsTo be successful in this role you have:5 years of pre-sales solution consulting or sales engineering experience1-2 years of experience with Customer Service, Customer Experience, workflow, Field Service or BPM softwareAbility to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetingsCreative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organizationTerritory management skills, including pipeline building and working with Sales counterpart to guide execution excellenceCompensation is based on the geographic location in which the role is located and is subject to change based on work location.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.For positions in this location, we offer a base pay of $116,475 - $180,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Lead the development and strategy of advanced enterprise search and conversational AI products, manage a team of product managers, and drive customer-centric innovation and adoption across the platform. | 10+ years leading product teams, 8+ years in enterprise search software product management, strong AI/ML knowledge, execution excellence, customer obsession, and data-driven decision making. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team: The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow’s AI Innovation org, we build the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needs—unlocking new agentic opportunities, driving measurable value, and enabling real-time performance and CSAT insights. Together, the Intelligent Services layer forms the foundation for Now Assist and agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows your business. The Impact You’ll Make: Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions. What you get to do in this role: • Set the vision for Enterprise Search & AI – Define and drive the product strategy for search, retrieval-augmented generation (RAG), and question-answering capabilities that will power ServiceNow’s next wave of growth and innovation as we scale to $30B+ in revenue. • Own outcomes, not just outputs – Shape the product narrative, secure executive buy-in, and ensure every initiative delivers measurable business and customer impact. • Lead with technical depth and clarity – Guide engineering, ML research, UX research, and design partners with crisp, actionable requirements that enable fast, high-quality delivery of advanced search capabilities. • Champion user-driven innovation – Leverage customer pilots, user research, and market insights to create experiences that feel intuitive, contextual, and indispensable. • Drive adoption across the platform – Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem, expanding their impact and value. • Measure what matters – Define and refine metrics that capture the real-world performance, relevance, and business value of search and AI features. • Develop future leaders – Manage and mentor a team of 4+ Product Managers, fostering a culture of innovation, accountability, and technical excellence. Qualifications We’re seeking a technical product leader with deep expertise in enterprise search and a passion for driving AI-powered innovation. The ideal candidate brings: • Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration. • Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact. • AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with the ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking. • Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter. • Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions. • Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success. • Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions. #Prodjobs For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Advise customers on ServiceNow platform architecture and governance, develop technical roadmaps, guide digital transformation strategies, and ensure platform health and adoption. | 10+ years leading large programs and enterprise architecture, 3+ years management consulting experience, 2+ years ServiceNow platform experience, cloud application expertise, executive communication skills, and ability to drive customer success. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. The Role The Principal Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but and instead guides both partner and customer resources to achieve their goals through leading practices.deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. What you get to do in this role: • Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap. • Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to: • Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives • To position ServiceNow as the system of action to enable the integrated digital transformation roadmap • Establish and advise on the technical governance related domains and associated processes • Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices. • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support • Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients • Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes • Guide a customer down a prescriptive solution design and manage through the technical implementation decision points • Define solutions across the platform that align to delivered capabilities Qualifications To be successful in this role, we need someone who has: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry • Consulting Experience • Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company • 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software) • Fortune 500 or OEM Software or Cloud Company enterprise architect • Career progression (Technical, Architecture) • Experience working with functional business leaders to: • Identify business objectives and develop outcome-focused roadmaps • Guide large Consulting/SI organizations. • Large Program Experience • 10+ years large program experience leading architecture and design • Experience servicing customers in the technology industry • Enterprise Architecture Experience • Enterprise or Solution Architect role and/or relevant experience. • Data modeling, core data design, security, integrations, configuration management • Cloud Application Technology Experience • Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud • 2+ years of ServiceNow Platform experience is required • Cloud platform experience desired • Familiarity with Enterprise Platforms Required Competencies: • Customer Focus • Translates requirements to Demonstrate value • Collaborative • Results Driven • Cultivates Innovation • Executive level communication skills • Consultative perspective • Thrives in complexity • Strategic mindset • Software Development background • Excellent presentation and communication skills • Travel up to 20% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Develop and execute product enablement strategies for public sector CRM solutions, collaborate with government agencies and cross-functional teams to drive product adoption and mission outcomes. | 8+ years in product management with CRM focus, experience with AI integration, government agency collaboration, strong communication and strategic thinking skills, and ability to lead cross-functional teams. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The CRM & Industry Workflow Public Sector Industry Outbound Product Management team is seeking an experienced Product Manager to support the expansion of Public Sector Digital Services (PSDS) into new government mission areas. PSDS is a robust customer service management solution designed to meet the unique needs of federal, state, and local agencies as they work to fulfill their missions. We're looking for someone with strong go-to-market and product enablement expertise—someone who can create and execute strategies for comprehensive solutions that address the complex needs of both constituents and the agencies that serve them. What you’ll do in this role: • Develop high-quality enablement content that communicates the value of product innovations, with a focus on government data models and mission-driven applications • Gain a deep understanding of customer use cases and success metrics to help shape product roadmaps • Create best-practice resources, including early product demos, to encourage adoption by customers and partners • Serve as a trusted advocate for the CRM product vision with industry influencers, strategic partners, and pundits • Collaborate with government agencies around the world and contribute to meaningful mission outcomes • Work closely with teams across Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, and go-to-market plans • Lead cross-functional efforts to achieve shared goals Qualifications This role requires passing the ServiceNow USFedPASS background screening, which includes a credit check, criminal and misdemeanor check, and drug test. Employment is contingent upon successful completion of the screening. Due to federal requirements, applicants must be U.S. citizens, naturalized citizens, or Permanent Residents with a green card. • 8+ years of experience in Product Management or related fields, ideally with a focus on CRM applications for public sector (federal, state, or local) • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. • Familiarity with ServiceNow or other enterprise CRM platforms (e.g., Salesforce, Pegasystems, Appian, Microsoft) is a plus • Experience working directly with government agencies • Strong understanding of government structures, processes, and operations • Demonstrated ability to translate technical capabilities into business value and craft compelling product messaging • Excellent verbal and written communication skills, including experience leading sessions, hosting webinars, and influencing stakeholders across time zones • Strategic thinker with a systems mindset—someone who enjoys solving complex puzzles • Action-oriented and hands-on, with a strong drive to succeed in a competitive market • Strong interpersonal and collaboration skills for working with customers, leadership, cross-functional teams, and external partners Preferred Qualifications: • Experience in Solution Consulting, Solution Architecture, or Enterprise Architecture is a plus For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.