ServiceNow

Build and operate cloud-native engineering platforms to enhance software validation, release qualification, and operational readiness, leading Kubernetes platform evolution and partnering with engineering teams on automation-first reliability practices. | 8-12+ years in software, systems, or reliability engineering with deep Kubernetes expertise and proficiency in Python, Go, or Java, plus experience with CI/CD and cloud-native infrastructure. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Join us to build the next generation of cloud-native reliability, release, and test platforms that enable engineering excellence, developer productivity, and high-confidence ServiceNow releases through automation, observability, and AI-driven operations. What you get to do in this role: Build and operate cloud-native engineering platforms for software validation, release qualification, and operational readiness. Design production-like release and test environments that improve release confidence and deployment readiness. Develop automated quality gates to assess release health, operational risk, and production readiness. Integrate automated testing, observability, reliability signals, and deployment intelligence into CI/CD pipelines. Build reusable test frameworks, self-service environments, test data, mock services, and developer productivity tooling. Advance shift-left engineering through automated validation, continuous verification, and quality gates. Automate failure detection, policy validation, deployment verification, security checks, and reliability assessments. Lead Kubernetes-based platform evolution for scalable test infrastructure, release automation, and developer self-service. Resolve recurring infrastructure issues through sustainable software, systems, and networking solutions. Partner with engineering teams on design reviews, architecture standards, and automation-first reliability practices. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of experience in software, systems, platform, or reliability engineering with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Deep Kubernetes expertise across architecture, operations, networking, storage, security, autoscaling, and multi-cluster environments. Experience building and operating large-scale Kubernetes platforms for cloud-native, mission-critical services. Experience integrating Kubernetes with CI/CD, GitOps, automated testing, and deployment validation. Experience designing cloud-native platforms for ephemeral environments, release qualifications, and automated validation. Proven ability to lead engineering excellence across developer productivity, platform engineering, release confidence, and modernization. Experience with progressive delivery, including canary releases, feature flags, automated rollback, and deployment verification. Experience with chaos engineering, resilience validation, disaster recovery, and reliability assessments. Expertise designing, authoring, testing, and debugging code in a team setting using languages such as Python, Go, Java, or Ruby. Experience using AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, and operational automation. Strong coding, observability, SLO, and cross-team collaboration skills to improve reliability, performance, and engineering standards. Good to have: Expertise in observability and monitoring applications, services, and networks at scale. Experience with DevOps automation, CI/CD pipelines, and agile methodologies, including GitLab CI/CD or similar tools. Experience building enterprise-scale test automation frameworks such as Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, or equivalent technologies. Experience with test orchestration, test impact analysis, flaky test detection, parallel execution, and intelligent regression testing. Experience with service virtualization, contract testing, synthetic testing, and test data management. Experience building engineering platforms that support developer self-service and release engineering. Experience with infrastructure configuration management tools such as Ansible. Expertise with Kubernetes ecosystem technologies such as Helm, Argo CD, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, and container runtimes. Experience implementing GitOps using Argo CD, Flux, or similar technologies. Experience operating Kubernetes across AWS (EKS), Azure (AKS), and Google Cloud (GKE). For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead a team to define and scale AI-powered customer product engagement models and drive product adoption and roadmap strategy. | 12+ years in product management or enterprise software leadership with 5+ years managing teams and expertise in AI and digital transformation. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are seeking a Senior Director, Product Innovation, to define, build, and scale a new customer-facing product engagement model for Core Business Workflows. This leader will operate at the intersection of Product Management, AI innovation, Customer Transformation, and GTM execution. The role will work directly with customers to identify high-value use cases within our product suite, rapidly build and validate AI-powered solutions, and demonstrate measurable business outcomes. The role will be responsible for establishing and leading a team that combines deep product and technical expertise, domain knowledge, strong product instincts, and executive customer engagement capabilities. Through structured proofs of value, rapid prototyping, innovation workshops, and strategic customer engagements, the team will help customers realize value from emerging Core Business Workflow capabilities while creating a direct feedback loop into product strategy and roadmap development. Reporting to the Senior Director, Head of Outbound Product Management for Core Business Workflows, this role will define the operating model, success metrics, engagement framework, and talent profile required to scale a world-class product innovation function. This role serves as a critical bridge between Product Management, Engineering and the field, ensuring product strategy is translated into customer value and customer feedback is translated into product innovation. What you get to do in this role Define and operationalize a new product commercialization motion for Core Business Workflows, focused on accelerating customer adoption of emerging innovations, AI and strategic product investments. Build and lead a team of highly skilled product and AI specialists who can identify customer problems, rapidly build solutions, and validate business value. Lead structured proofs of value, rapid prototypes, innovation workshops, and executive engagements that connect product strategy directly to customer transformation. Define and scale the Business Value Assessment framework for Core Business Workflows, including customer baselines, expected outcomes, realized value, and executive business cases. Collaborate closely with Product Management, Engineering, Research, Sales, Solution Consulting, Product Marketing, Value Consulting, and Product Success to execute customer innovation initiatives. Establish success metrics and operating mechanisms that measure customer adoption, business impact, proof-of-concept outcomes, customer references, and influenced revenue. Participate as an executive leader for Core Business Workflows in executive briefings, strategic customer engagements, industry events, and innovation-focused forums. Establish success metrics and operating mechanisms that measure proof of value outcomes, conversion, customer adoption, business impact, customer references, reusable product insights, and influenced revenue. Identify repeatable patterns across customer engagements and translate them into scalable product capabilities, solution assets, demo narratives, and go to market practices. Qualifications 12+ years of experience in Product Management, FDE, Product Strategy, Product Commercialization, Customer Transformation, or related enterprise software leadership roles. 5+ years of leadership experience managing high performing customer facing and/or product focused teams. Experience designing and executing customer innovation programs, POC initiatives, product adoption strategies, or commercialization efforts. Strong understanding of enterprise workflow platforms, digital transformation initiatives, and modern business process technologies. Experience leveraging AI, GenAI, intelligent automation, or emerging technologies to drive customer outcomes and product adoption. Demonstrated success partnering with Product Management organizations to influence roadmap strategy and product direction. Exceptional communication, presentation, and stakeholder management skills. Bachelor's degree in Business, Computer Science, Engineering, or a related field. For positions in this location, we offer a base pay of $229,100 - $400,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Drive marketing planning system program management, cross-functional alignment, and define business requirements for planning data layers. | 7+ years project/program management experience, preferably in marketing or operations, with strong skills in ambiguity resolution and stakeholder management. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage customer-facing security incidents and develop AI automation solutions to improve security operations. | 3-5+ years in information or application security, ServiceNow CSA certification, and strong cloud security and compliance knowledge. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact. About the Team – Global Security Support Centre (GSSC) The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers. GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust. Key Responsibilities: Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy. Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes. Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders. Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams. Build and maintain a high level of customer trust and confidence through exceptional service and communication. Manage customer outreach communications on Security & escalation handling. Understand and deliver excellent capability maturity models to fine-tune security processes. Create and enhance documentation and processes to strengthen security maturity and operational excellence. Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices. Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI. Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required. Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered. To be successful in this role, you have: A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education. Required Certifications ServiceNow Certified System Administrator (CSA) Preferred Certifications (Two or more) Azure AI Fundamentals AWS Certified AI Practitioner Offensive Security Web Assessor (OSWA) GIAC Web Application Penetration Tester (GWAPT) GIAC Security Essentials Certification (GSEC) GIAC Certified Incident Handler (GCIH) CISSP CISM Skills & Competencies/Technical Skills: Solid understanding of cloud computing models and major hyperscaler cloud models. Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc. Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively. Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments. Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies. Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language. Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc. Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions. Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges. Qualifications Soft Skills & Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience. Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model. Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers. Education & Experience: Bachelor's degree in computer science or information security or relevant information security experience. Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role. Why Join Us? At GSSC, we pride ourselves on fostering a culture of inclusivity, innovation, and excellence. Our team and customers are at the heart of everything we do, and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region, you will be an integral part of our mission to deliver secure and reliable solutions to our clients. #SecurityJobs For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead and mentor UX design team to create AI-native digital experiences and collaborate across functions to drive product lifecycle. | Bachelor's degree in Design or HCI, extensive UX/Interaction design experience, 3+ years people management, preferably with Enterprise/CRM and AI integration experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ Customer & Partner Experience team: This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow. ServiceNow University: ServiceNow University is ServiceNow’s learning platform, giving customers, partners, and employees on-demand courses, guided learning paths, and certifications to build product skills, accelerate adoption, and get more value from the ServiceNow platform. This role in particular will be a hands-on player/coach, where you both manage people, and lead multiple design programs within ServiceNow University. What you get to do in this role: Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture. Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs. Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design. Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities. Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions. Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps. Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution. Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making. Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency. Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale. Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality. Qualifications Preferred Qualifications: 3+ years of experience managing people and/or leading design teams 8+ years of experience in UX Design and/or Interaction Design field Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems. Strong skills and experience in Enterprise Design or for CRM products A portfolio of work samples representing your work and approach. Ability to understand and distill complex problems into clean solutions. Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team. Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos. Basic Qualifications: BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields. Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage marketing planning systems and ensure alignment across multiple business operations functions. | 7+ years project/program management experience in mid-to-large companies with ability to manage ambiguity and drive cross-functional commitment. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Operate as the program-management engine of Marketing's planning system and turn organizational problems into solutions. When a cross-functional gap surfaces (for example, "we can't measure ROI because spend data is unreliable"), you'll run intake, drive root-cause analysis, draft the problem statement, and build a first-cut solution and proposal for leadership review. Run the mechanics of the planning operating rhythm (MOR, QBR, Monthly Forecast, OKR updates). Agendas land ahead of time, pre-reads are tight, decisions get logged, and follow-ups don't drop. Implement scalable processes that help us plan and manage work spanning Strategy, Resources, and Governance. You'll be the forcing function that gets cross-team process work done on schedule, working alongside the functional owners who execute it. Identify connections and reconcile possible collisions across planning inputs, cycles, and cross-functional dependencies with BizOps, GTM Ops, Analytics, and FP&A. Ensure transparency, alignment, and clear communication of planning status, decisions, and cycle milestones across Marketing leadership and cross-functional partners. You'll gather the business requirements for our planning data layer (spend data, aggregated investment views, program-to-headcount views), define the end-to-end build plan, and drive it to completion across the owning teams. You own the requirements and the timeline. you are not the builder. Contribute to the development of the strategic planning operations function. Share back the practices, frameworks, and tools that work so the function scales beyond any single cycle. Qualifications Preferred Qualifications: Experience using or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function. 7+ years of project/program management experience in mid/large size companies, ideally in a marketing, GTM, or operations environment. Drives programs without authority: gets senior, cross-functional stakeholders to commit and hit dates without owning them. Converts ambiguity into structure. Takes a vague "this is broken" and produces a sharp problem statement, options, and a proposal. Business fluency to spec, not to execute: reads a budget and variance view and understands ROI logic well enough to define what analytics and finance need. Does not need to be a finance or analytics expert. Models change-agent behavior by coaching peers to buy in, and by communicating new scalable solutions that improve execution across the organization. Educates cross-functional peers about the planning discipline and advocates for its value. For positions in this location, we offer a base pay of $114,200 - $199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage high-priority strategic programs and operational functions for senior leadership in marketing. | 6+ years in program management or related fields with strong financial and executive communication skills and AI tool proficiency. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About this role: ServiceNow is looking for a world class Senior Program Manager to join the Office of the SVP within Enterprise and Field Marketing. This role will be the operational and programmatic backbone of EFM's most consequential work. You will support the systems, cadences, and reporting infrastructure that allow a 500-person global marketing organization to run with clarity and speed. You will help drive the portfolio of high-priority special projects the SVP and Chief of Staff need executed with rigor and urgency. This is not a field execution role. It is a force multiplier role for the Office of the SVP. You will have direct visibility into EFM's most critical strategic work and direct accountability for keeping it moving. What you will own: Special Projects and Strategic Program Management: Support the orchestration of high-priority projects assigned by the Chief of Staff. This includes contributing to EFM transformation workstreams, helping resolve cross-functional dependencies, and executing on deliverables that sit under those larger programs. You bring structure and follow-through to the work, coordinate across stakeholders, and ensure key outputs land on time and to standard. Budget Tracking and Investment Management: Drive EFM's investment tracking model across all programs, geographies, and budget categories. Maintain a single source of truth for planned versus actual spend. Surface variances proactively with clear explanations and recommended actions. Partner with Finance on monthly closes, reforecasts, and scenario modeling. Produce budget status reporting for the SVP and leadership team at every QBR cycle. Headcount and Org Operations: Maintain a real-time headcount model covering FTEs, open requisitions, contractors, and agency resources across EFM globally. Connect HC tracking to budget and flag risks when the model drifts from plan. Support the Chief of Staff and SVP on org design decisions, role definitions, and headcount requests. Own the recruiting tracker and ensure leadership visibility into hiring progress. Global Program Health and Portfolio Intelligence: Track the health, milestone status, and pipeline contribution of EFM's active global programs, including the AI Control Tower offer campaign, Knowledge to You roadshow, and other multi-geo initiatives. Know where every major workstream stands, what is on track, what is at risk, and what decisions need to be made. Build the reporting infrastructure that makes that visibility continuous and effortless. AI-Native Operations: Actively apply AI tools to improve the speed and quality of operational outputs, from budget modeling to meeting preparation to program status synthesis. Help establish the standard for AI-assisted ways of working across the Office of the SVP and the broader EFM team. Qualifications What you need: A bias toward action and comfort with ambiguity. You define the structure when it does not exist yet and move without waiting to be asked. Fluency with AI tools - you actively use AI to accelerate research, synthesize information, draft executive outputs, and build operational artifacts faster. You are curious about what AI can do, honest about its limits, and already integrating it into how you work. 6 or more years in program management, strategy and operations, a chief of staff function, or management consulting, ideally supporting a senior marketing or go-to-market leader at an enterprise SaaS or technology company. A track record of owning and delivering complex, cross-functional programs from initiation through completion, not just tracking them. Strong financial fluency. You are comfortable owning a budget model, explaining variances, and leading reforecast conversations with Finance without hand-holding. Demonstrated headcount and org operations experience. You have tracked HC against plan, managed recruiting pipelines, and supported org design decisions at a function or business unit level. Exceptional organizational discipline. You build systems that create clarity for others and keep multiple high-priority workstreams moving simultaneously without dropping anything. Executive-ready communication. You write clearly, present confidently, and produce outputs a senior leader can take directly into a CMO or CRO conversation without editing. Strong analytical instincts. You do not just track data. You synthesize it into the implications and recommendations that drive decisions. Experience designing and running rhythm of business for a senior executive or leadership team: QBRs, staff meetings, all-hands, offsites. Enterprise B2B marketing operations familiarity is strongly preferred. ServiceNow or SaaS experience is a plus. For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead telco product marketing with AI tools to develop messaging and enable sales. | Senior product marketing experience with AI tools and ability to work with complex buyers in telecommunications. | ServiceNow is seeking a Senior Manager of Product Marketing for Telecommunications in a remote-friendly setup. You will own telco messaging, translate product value for complex buyers, and drive market-ready content across release cycles with AI-enabled tools.You will partner with product and sales to accelerate deals, develop competitive positioning, and enable the field with compelling narratives that land with telco buyers.#J-18808-Ljbffr

Design and develop scalable, production-grade agentic AI systems and reusable software components while mentoring engineers. | Extensive software engineering experience with production-grade Python, agentic systems, frontier AI SDKs, RAG patterns, and technical leadership. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. Experience with multi-agent coordination patterns (A2A, MCP). Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). Prior experience shipping AI systems in enterprise software. Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). Strong appetite for continuous incremental wins and completing challenging deliverables fast. Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and develop scalable AI agentic systems and mentor engineers. | 5+ years experience with deep Python and AI systems expertise, plus technical leadership. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. Production-grade Python. Systems language (Go, Java, or C++) is a plus. Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. Experience with multi-agent coordination patterns (A2A, MCP). Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). Prior experience shipping AI systems in enterprise software. Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). Strong appetite for continuous incremental wins and completing challenging deliverables fast. Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Manage customer portfolios to drive product adoption, ensure technical health, and handle escalations to maximize service value. | Requires 7+ years experience, AI integration skills, strong analytical and project management abilities, and ServiceNow certifications. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. You will oversee the engagement and outcomes for customers in your portfolio Ensure customers are technically healthy and on the most recent version of our product Leverage existing Success Plays to assist customers, but also assist new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Guide other ServiceNow teams to address customer issues Oversee projects identified by leaders Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Minimum 7 years of related work experience; OR equivalent work experience Creativity with comfort running projects independently Improve complex issues through analysis and resolution Succeed in working collaboratively ServiceNow certifications FD21 For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead post-sales strategic activities for high-value accounts to accelerate customer success and ensure predictable renewals. | Minimum 12 years in management consulting or leadership in tech-enabled business transformations with a bachelor's degree required. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Educational Background: BA/BS or equivalent required, Master’s degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead cross-functional new product development programs using AI-native program management to drive revenue and market position. | 12+ years in Technical Program Management or Strategy in enterprise SaaS, with AI tool expertise and executive influence. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: ServiceNow’s APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world-class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you lead directly shape the trajectory of the company. We are seeking a Director, Technical Program Management to join our APEX Strategic Programs organization. In this role, you will drive ServiceNow's most critical cross-functional priorities and strategic initiatives — operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams, and model the ways of working we expect to scale across APEX. In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional new product development programs. This person is effective at building relationships, collaborating, and influencing others; she must also be highly experienced working with senior executives across various geographies and functions. Strategic Program Management Responsibilities: • Drives large-scale, high-visibility cross-functional new product development programs for the APEX Strategic Initiative function: Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage. • Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of technical project planning and delivery for cross-organizational programs from initial conception through transition to operations. • Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them. • Develop trusted relationships with key stakeholders, technology, and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program. • Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements. • Operate as an AI-native program manager — using AI to synthesize intelligence across workstreams, surface risk signals, ensure data informs decision-making, draft and tailor communications at speed, direct AI agents, and provide leadership with actionable, forward-looking intelligence. • Drive a continuous focus on developing software-based or AI-driven solutions to replace repeatable operational tasks and foster an environment of autonomy, transparency, mastery, innovation, and continuous improvement. • Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams. Qualifications To be successful in this role you have: 12+ years of work experience, preferably in Technical Program Management, Product Management, Management Consulting, or Strategy roles. • High energy, disciplined execution skills; willingness to do whatever it takes to deliver results. • Work independently and be highly productive with minimal oversight. • Ability to see the big picture while being execution-oriented to improve operational excellence. • Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments. • Strong collaboration, relationship-building, and influence skills — masterful at bringing people together across functions, levels, and geographies without direct authority. • Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios. • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact on program management and the industry. • Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments. • Expertise in the enterprise software/SaaS industry. JV20 For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and lead development of a full-stack cloud-native financial forecasting and planning platform integrating modern data stack. | 8+ years experience with React, TypeScript, Node.js, Kubernetes, and analytical databases, plus proven scalable full-stack application development. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About This Team: Join the Global Cloud Services organization's FinOps Tools team, which is building ServiceNow's next-generation analytics and financial governance platform. Our team owns the full modern data stack: Trino for distributed queries, dbt for transformations, Iceberg for lakehouse architecture, Lightdash for business intelligence, and Argo Workflows for orchestration. You will be the founding engineer dedicated to Forecasting & Planning Applications, creating the full-stack platform that empowers our finance and engineering teams to forecast, plan, and optimize cloud spend at enterprise scale. Role We are building a cloud-native forecasting and planning platform that enables data-driven financial governance across ServiceNow's multi-cloud infrastructure. As our founding Staff Software Developer focused on Forecasting & Planning, you will design, architect, and rapidly implement full-stack applications that seamlessly integrate with our existing data stack (Trino, dbt, Iceberg, Lightdash, Argo Workflows). You will build production-grade forecasting applications from the ground up, translating functional requirements from FinOps stakeholders into robust engineering solutions. This role demands aggressive execution: working MVP in 3 months, full production-scale platform in 6 months. This is a unique opportunity to build from the ground up and define how financial planning and forecasting happens at ServiceNow's scale. What you get to do in this role: Technical Leadership & Architecture Design and architect full-stack forecasting and planning applications from functional requirements Lead technical decision-making on application architecture, data modeling, and integration patterns Establish best practices for building scalable, maintainable financial applications on Kubernetes Drive innovation in FinOps tooling, leveraging modern web technologies and data platforms Move fast: deliver working MVP in 3 months, production system at scale in 6 months Hands-On Full-Stack Development Build modern web applications using React 19, TypeScript, and Vite Develop backend services with Node.js and Express for API development and business logic Implement data access layers integrating with Trino, DuckDB, and Iceberg tables Create intuitive, high-performance user interfaces for complex financial workflows (spreadsheet-like data entry, interactive visualizations, approval workflows) Build RESTful APIs with proper validation, error handling, and documentation Deploy applications on Kubernetes with proper containerization and CI/CD pipelines Data Integration & Analytics Integrate forecasting applications with the modern data stack: Trino queries, dbt transformations, Iceberg tables Build data pipelines and ETL workflows using Argo Workflows for automated data processing Implement real-time data synchronization between forecasting applications and data warehouse Create interactive dashboards and visualizations using Recharts, D3.js, or similar libraries Optimize query performance for large-scale financial datasets (millions of rows) Platform Foundation Design database schemas and data models for forecasting, planning, and variance analysis Implement authentication, authorization, and audit logging for financial applications Build observability and monitoring for application health, performance, and user activity Establish infrastructure foundation that scales from pilot users to enterprise-wide adoption Deploy and manage applications on Kubernetes with proper resource management and scaling Developer Experience & Automation Translate functional requirements from FinOps stakeholders into detailed engineering specifications Build reusable UI components and libraries for financial applications (data grids, charts, forms) Establish development workflows: local development, testing, CI/CD, deployment Create comprehensive documentation for APIs, data models, and user workflows Collaborate closely with FinOps team to rapidly iterate on features and validate usability AI-Driven Development Leverage cutting-edge AI development tools (Cursor, Windsurf, ChatGPT, GitHub Copilot) to accelerate development velocity Establish AI-augmented development practices and mentor future team members on effective AI tool utilization Drive innovation in AI-assisted code generation, testing, and application optimization Collaboration & Integration Work autonomously with guidance from Engineering and FinOps leadership Collaborate with DevOps team on Kubernetes infrastructure, CI/CD pipelines, and security policies Partner with FinOps Tools team members working on Trino, dbt, Lightdash, and Iceberg to ensure seamless integrations Translate business requirements into technical solutions with clear communication to stakeholders Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience in software engineering with deep expertise in full-stack development and cloud-native architecture with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience in Computer Science, Engineering, or related technical field; or equivalent experience. Expert-level proficiency in React and TypeScript, particularly building complex, data-intensive web applications Strong Node.js and Express skills for backend API development and business logic implementation Proven track record of rapid execution in greenfield environments with evolving requirements Hands-on experience building and scaling full-stack applications at enterprise scale Strong SQL and database design skills for relational and analytical databases Experience with Kubernetes and containerization for cloud-native application deployment Ability to translate functional requirements into engineering specifications and deliver production-ready solutions Full professional proficiency in English Technical Expertise Frontend Development: React 19, TypeScript, Vite, modern state management (Context API, Zustand, Redux) UI Libraries: Experience with data-intensive UI components (AG Grid, Handsontable, or similar), charting libraries (Recharts, D3.js) Backend Development: Node.js, Express, RESTful API design, authentication/authorization patterns Databases: SQL proficiency, experience with DuckDB, PostgreSQL, or similar; understanding of analytical databases (Trino, Presto, BigQuery) Data Technologies: Familiarity with dbt, Apache Iceberg, data lakehouse architectures, or modern data stack Kubernetes & Containers: Docker, Kubernetes deployments, Helm charts, container orchestration CI/CD: GitHub Actions, GitLab CI, or similar; automated testing and deployment pipelines Testing: Jest, Vitest, Playwright, or similar testing frameworks Version Control: Git workflows, branching strategies, code review practices Full-Stack Application Development Proven track record building full-stack applications from scratch (greenfield projects) Experience designing intuitive UIs for complex business workflows (financial planning, data entry, approval processes) Strong understanding of application architecture: separation of concerns, API design, data modeling Ability to balance rapid prototyping with production-ready code quality Experience with performance optimization for data-intensive applications Comfort operating at startup velocity within enterprise constraints Requirements Translation & Communication Proven ability to work with non-technical stakeholders to gather and refine requirements Strong technical writing skills for documentation, API specs, and design documents Ability to translate business needs into technical solutions with clear tradeoffs Experience presenting technical concepts to diverse audiences (engineers, finance, leadership) Excellent collaboration skills across engineering, finance, and operations teams Leadership & Autonomy Proven ability to work autonomously and drive technical decisions in ambiguous, greenfield environments Strong bias toward action: prototype quickly, gather feedback, iterate aggressively Ability to establish technical foundations for new products with long-term vision while delivering short-term results Experience mentoring junior engineers and establishing coding standards Nice to Have Experience building financial planning, forecasting, or budgeting applications Familiarity with FinOps principles and cloud cost management Experience with Argo Workflows, Airflow, or similar workflow orchestration tools Experience with Lightdash, Redash, Metabase, or similar BI tools Experience with JupyterHub or notebook-based analytics platforms Open-source contributions to React, data visualization, or FinOps tools Conference speaking or technical blogging on full-stack development or FinOps For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Lead services delivery execution and develop sales strategies to drive adoption and business value for Core Business Workflow customers. | 15+ years leadership in enterprise business process consulting and customer success with proven large team management and executive stakeholder influence. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Team As part of Delivery Excellence, our Core Business Workflow Services team empowers enterprises to accelerate digital transformation across their most critical business processes. We partner closely with customers to drive adoption, consumption, satisfaction, and demonstrable business value through the Core Business Workflow product portfolio—spanning Employee Workflows (HR Service Delivery, Workspace Service Delivery, Health & Safety, Employee Center), Finance & Supply Chain (Source-to-Pay, Finance Operations), Legal Service Delivery, Contract Management Pro, and AI capabilities embedded across all solutions. The Role As Senior Director, Core Business Workflow Services (Americas Leader), you will lead services delivery execution for all Core Business Workflow customers across the US and Canada. You'll be instrumental in expanding the ServiceNow Core Business Workflow footprint, ensuring world-class delivery excellence, nurturing deep customer relationships, and maximizing customer value realization. What You'll Do Strategic Leadership & AI Innovation Partner with the Acceleration & Modernization (A&M) team to actively lead programmatic rollout of AI-powered delivery solutions and automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes. Work with Product Excellence (PEx) to drive global standards on best practice development and adoption and new product introduction (NPI). Provide active leadership in driving AI solution adoption and consumption within Core Business Workflows, working with PACE and the AI SWAT team to ensure enterprise-wide impact and value realization. Develop and execute a comprehensive business plan for Core Business Workflows (including Employee Workflows—HRSD, Workspace Service Delivery, Health & Safety, Employee Center; Finance & Supply Chain—Source-to-Pay and Finance Operations; Legal Service Delivery; Contract Management Pro; and AI-enhanced capabilities across all solutions) in the Americas, focusing on market expansion, differentiation, and customer success. Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Core Business Workflow suite. Stay on top of industry and regional trends, identifying new opportunities to enhance and expand ServiceNow Core Business Workflow adoption. Customer Success & Delivery Excellence Provide active, visible leadership to a team of business workflow professionals, fostering a high-performance and customer-centric culture. Build and maintain strong executive relationships with key customer stakeholders, including CFOs, CHROs, Chief Legal Officers, COOs, and business transformation leaders. Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. Establish and manage delivery quality standards spanning sales support through hyper-care, including oversight of both internal resources and delivery partners to ensure consistent, world-class customer outcomes. Engage with senior customer leaders to shape digital transformation roadmaps, optimize business processes, and drive successful business outcomes. Monitor key delivery metrics, using insights to improve operational efficiency and service excellence. Travel up to 50% annually based on business and customer needs. Cross-Functional Collaboration & Ecosystem Leadership Lead collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Core Business Workflow solutions. Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth. Mentor and guide ServiceNow Core Business Workflow consultants and partner ecosystem resources. Engage with business and industry communities to represent ServiceNow and share best practices and insights. Qualifications Core Experience & Expertise 15+ years of leadership experience in Enterprise Business Process Consulting, Customer Success, and Services, with a proven track record delivering solutions across Human Resources, Procurement, Facilities Management, Finance, Legal, and related business process domains at scale. Extensive consulting experience within global, enterprise-scale organizations, with focus on HR Service Delivery, Workspace Service Delivery, Health & Safety, Finance & Supply Chain (Source-to-Pay, Finance Operations), Legal Operations, Contract Management, or related ServiceNow Core Business Workflow solutions. Deep understanding of the business process automation landscape, including ServiceNow platform capabilities, and familiarity with industry competitors and trends. Experience leading and mentoring large teams (50+ members) across cross-functional projects and services portfolios. Demonstrated expertise in developing and scaling service capabilities and portfolios, particularly in cloud-based and SaaS business process solutions. Executive Engagement & Leadership Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CFOs, CHROs, Chief Legal Officers, COOs, and other business leaders. Exceptional people leadership skills, including coaching, mentoring, and talent development. Ability to lead and inspire teams—even those not in a direct reporting line—toward common goals and outcomes. Dedication to customer success and continuous improvement. Technical & ServiceNow Knowledge Extensive experience delivering customer success and services across HR Service Delivery, Workspace Service Delivery, Health & Safety, Source-to-Pay, Finance Operations, Legal Service Delivery, and Contract Management solutions, with deep understanding of operational challenges, business priorities, and digital transformation drivers across these business domains. ServiceNow experience and certifications (e.g., HR Service Delivery, Financial Automation, Legal Services, or platform certifications) are highly desirable. Strong passion for technology and digital transformation, and its impact on enterprise business outcomes and operational efficiency. Collaboration & Communication Experience leading collaboration with cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations. Ability to communicate complex business process solutions clearly to diverse audiences, both technical and non-technical, including business executives. Outstanding organizational, time management, and communication skills (written, verbal, and presentation). JV20 For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Remote

Lead cybersecurity operations and incident response for complex environments including OT/ICS and executive protection. | Extensive experience in security operations management, incident command, detection engineering, and forensic analysis, but no direct product security engineering or source code auditing experience. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact About the role ServiceNow seeks a senior staff-level product security engineer to serve as a senior technical authority within the Product Security Incident Response Team (PSIRT). PSIRT is ServiceNow's awareness, response, and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings. This role is for a recognized expert who can operate independently and as part of a team on the most significant security issues facing the platform—vulnerabilities that require evaluating intangibles. You will lead deep-dive investigations, coordinate resolution across engineering, product, and release teams, and demonstrate calm, decisive leadership during significant security events. This is a role for someone who already understands product development cycles and the engineering and product relationships that drive them—and will use that fluency to lead fixes to completion under incident pressure. You will help shape how ServiceNow responds to product security vulnerabilities at scale and the technical rigor of the entire response capability. Key Responsibilities Lead Through Significant Security Events • Provide additional response coverage outside of normal working hours for significant product vulnerabilities as they emerge. • Demonstrate technical and organizational leadership during these events—bringing structure and clear decision-making under pressure. • Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events. Reduce Exposure Window • Drive coordinated response across affected releases, balancing risk and remediation feasibility. • Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries. • Verify fix completeness and guard against incomplete mitigations before release. Drive the CVE & Coordinated Disclosure Process • Lead ServiceNow's CVE disclosure process—owning CVE assignment, scoring, advisory content, and publication timing. • Collaborate with external security partners, vendors, and researchers on coordinated disclosures, aligning timelines and messaging across parties. • Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication. • Represent PSIRT's technical position in multi-party coordinated disclosures and researcher engagements. Pursue After-Action Outcomes & Continuous Improvement • Author postmortems and drive lessons learned to closure following product security incidents. • Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements. • Contribute to partner teams tracking product security risk themes and trends across the portfolio. • Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices. Qualifications Qualifications • Minimum 12 years of related experience with a Bachelor's degree; or 8 years with a Master's degree; or a PhD with 5 years of experience; or equivalent experience. • Minimum 5 years of auditing source code for security vulnerabilities. • Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call. • Ability to read and comprehend Java and JavaScript code. • Strong understanding of common Java and JavaScript vulnerabilities. • Proficiency in scripting in both Python and JavaScript for data gathering, processing, and visualization. • Development of proof-of-concept exploits for web application vulnerabilities. • Written and verbal communication of complex security risk clearly to both technical teams and leadership. • Experience with leading fix implementation and release coordination across engineering, product, and test/release teams. • Proficiency in deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers. • Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk. • Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices. • Experience leading a CVE disclosure process, including CVE assignment, scoring (CVSS), and advisory publication. Preferred Qualifications • Experience in a PSIRT or similar function for a major software or SaaS platform. • Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment. • Experience conducting vulnerability assessments on the ServiceNow platform. • Experience with emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security. • Experience with cloud infrastructure (AWS, Azure, GCP) and containerized environments. • Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise. #SecurityJobs For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. • Employee Type: Regular • Region: AMS - North America and Canada • Work Persona: Flexible or Remote

Design and implement AI agent solutions and secure integrations while advising customers and influencing product evolution. | 8+ years in customer-facing technical roles with proficiency in REST APIs, scripting, and willingness to travel. | It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role As a AI Agent Engineer (AIAE), specializing in strategic implementations and partnership initiatives at Moveworks, you’ll be responsible for ensuring a successful technical delivery of the Moveworks platform for new customers and initiatives, working alongside Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects around our post-sales engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. This is not a back-office engineering role. You will be in front of customers regularly and are expected to travel up to 25% of the time. Core Responsibilities & Impact Customer Technical Relationships: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch. Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges. Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others. Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time. Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution. Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team. About You You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team. Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences. Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling. Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does. Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users. Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions. Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise. Qualifications Required: 8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang) Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders Willingness and ability to travel up to 25% of the time Ability to operate across multiple business functions and technical domains Preferred: Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows environments and command line Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions FD21 For positions in this location, we offer a base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Lead strategic post-sales activities for high-value accounts to drive customer success and business transformation. | 12+ years in management consulting or leadership in technology-enabled business transformations with a bachelor's degree and proven large-scale account management. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Educational Background: BA/BS or equivalent required, Master’s degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote

Design and develop backend services and APIs for identity and access management features. | 7+ years backend development with security/IAM focus and proficiency in Golang or Java, bachelor's degree required. | Veza(part of ServiceNow now) is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description About the opportunity We're seeking a passionate Backend Software Engineer to play a key role in designing, developing, and maintaining the Access Review feature, which is an innovative addition to ServiceNow’s Veza’s IAM platform. In this role, you'll work closely with cross-functional teams to build scalable, robust solutions that address the evolving needs of our customers. This is an exciting opportunity to make a significant impact, while working with the latest technologies in identity and access management. You will: Design, develop, and maintain backend services and APIs for our IAM platform, ensuring they deliver high performance, scalability, and reliability. Collaborate with product managers, software engineers, UX designers, and security experts to build features that align with business goals and meet security requirements. Lead the development and maintenance of the Access Review feature, a cutting-edge addition to our IAM platform. Build and manage identity lifecycle management features, including user provisioning, de-provisioning, and access control policies. Implement logging, monitoring, and auditing functionality to ensure platform visibility and compliance with regulatory standards. Continuously enhance the performance, security, and scalability of the IAM platform through code reviews, testing, and refactoring. Stay up-to-date with industry trends and emerging technologies in identity and access management, leveraging them to drive innovation and elevate the platform. Qualifications You have: 7+ years of proven experience in backend software development, with a focus on identity and access management, security, or related areas. Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Strong proficiency in object-oriented programming languages such as Golang and Java. Experience designing and implementing RESTful APIs and microservices architectures. Solid understanding of authentication and authorization protocols, standards, and best practices. Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform, and familiarity with IAM services and features. Experience with containerization and orchestration technologies, such as Docker and Kubernetes, is a plus. Knowledge of database technologies (SQL and NoSQL), caching mechanisms, and distributed systems. Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible

Manage top customer success, drive product adoption, and collaborate across teams to ensure customer satisfaction and retention. | Requires experience with ServiceNow platform, customer success focus, strong communication skills, and ability to travel up to 50%. | It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Your mission will be to ensure the success of our top customers. This role is extraordinarily collaborative, working not only with inbound and outbound product managers, but across Sales, Marketing, Customer Outcomes, and Alliance & Channels. This position reports to: Product Excellence Manager, Creator workflows and Process mining In this role, you will: • Be the focal point of contact/coordination for customer programs and events with Product Excellence • Develop a deep understanding on customer use cases and success outcomes • Establish a trusted / strategic advisor relationship with each assigned customer and drive continued value of our products and services. • Develop strong relationships with all key decision makers and influencers across your customers, partners and internal ServiceNow stakeholders • Build a strong base of referenceable customers and contacts within your assigned portfolio • Collaborate effectively with the Sales organization and help provide reference to new opportunities where necessary • Primary ownership and accountability for ensuring customer satisfaction, and retention within the assigned customers. • Work with customers and account teams to establish critical goals, or other key performance indicators and aid the customer in achieving their goals through their lifecycle. • Uncover and mitigate any risk that threatens your Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation strategies accordingly. • Ensure ongoing adoption by the customers of the new capabilities being delivered within our products • Act as the liaison between Product Management and our Customers with a focus on product and roadmap feedback • Collaborate with customer's implementation partner to achieve overall satisfaction with the solution and to create a trusted partnership between customer, partner, and Customer Service Management BU. Qualifications • Strong affinity for Identity, Security and Privacy demonstrated by projects, certifications and/or continuing education • Deep understanding of ServiceNow security concepts, tools and products demonstrated via practical application in operational environments • 2+ years of experience in Vault and related products / implementations • 5+ years of experience in architecting and delivering complex solutions on the Now Platform • 3+ years of experience in two or more of the following ServiceNow core capabilities; Automated Test Framework, Upgrades, Health Scan, Usage Analytics, CI/CD and source control and clone management • 2+ years of experience in two or more of the following Now Platform emerging interfaces; Predictive Intelligence, Virtual Agent and Mobile App Builder • 1+ year of experience in ServiceNow Platform Analytics configuration, administration, and customer delivery • Fanatical about customer success and tenacious at driving long-term customer value • Highly data-driven with commitment to drive customer engagement towards business outcome and value realization • Excellent verbal and written communication skills, including the ability to chair sessions and host webinars. • Must be able to travel up to 25-50% annually For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.