Serve Robotics

Manage and optimize customer experience operations and vendor relationships, analyze data to identify improvement opportunities, and lead process enhancements. | Bachelor's degree in a related field, 4+ years in CX operations or vendor management, proficiency in BI tools, and strong communication skills. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. The Customer Experience (CX) Manager strengthens performance, quality, and continuous improvement across the remote support ecosystem. This role serves as the operational owner for CX vendor performance and for phone, email, and tier 1 and tier 2 technical support execution, as well as recurring insights that inform product, engineering, and operations. This cross functional position drives impact through collaboration with vendor partners and internal stakeholders across engineering, product, quality assurance, and operations to ensure high quality, scalable remote support for the autonomous delivery fleet. JOB DUTIES Serve as the primary point of contact for the external CX and Tier 1 and 2 Technical support vendor (S), ensuring alignment on performance expectations, quality standards, and compliance with documented operational procedures. Lead the end-to-end Response Management process, including root cause analysis, documentation quality, escalation coordination, and timely resolution to maintain a high customer experience standard. Partner with the vendor to develop, implement, and continuously refine standardized training, certification, and quality assurance processes for CX agents. Hold the vendor accountable to SLA, QA, CSAT, and accuracy targets, escalating risks proactively. Own recurring performance reporting for CX and Technical Support operations, leveraging ThoughtSpot to identify trends, assess performance drivers, and identify opportunities for improvement. Manage and interpret CX and Technical Support data to uncover patterns in customer behavior, agent performance, and systemic root causes. Translate insights into structured recommendations for Product, Engineering, QA, and Operations to support roadmap decisions and workflow improvements. Maintain clear visibility into vendor operational health and highlight risks before they become problems. Develop, document, and maintain CX and technical support related standard operating procedures for agent workflows, incident handling, quality reviews, and escalation pathways. Ensure all process updates follow rigorous change management and document control practices to maintain operational reliability and compliance. Work cross-functionally with Product, Engineering, QA, and Operations teams to evaluate tools, refine workflows, update training materials, and collaborate with a direct supervisor on continuous improvement initiatives. Lead operational readiness for new products, features, and processes by ensuring vendor and internal teams are aligned and equipped. EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills Bachelor's degree in Business, Operations, Analytics, or a related field 4+ years of experience in CX operations, vendor management, service delivery, or a related operational function in a fast-paced, data-driven environment. 3+ years of experience managing third party vendor relationships in customer experience, tier 1 and tier 2 technical support, and other operational functions, while driving accountability through metrics and structured feedback. Strong analytical skillset with proficiency in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools). Experience designing and improving operational processes using data, stakeholder input, and structured problem-solving. Familiarity with change management and document control practices in operational or technical environments. Strong communication skills, with the ability to convey complex data and operational issues and recommendations to diverse audiences. Ability to occasionally work evenings, weekends, and holidays when operational demands require. International Travel to visit vendor site(s) once a quarter is expected. Preferred Experience, Qualifications, and Skills Experience guiding the setup, operation, and management of contact center solutions. Experience working with third-party vendors or remote teams.

Build and maintain scalable data pipelines and platforms to process robotics data, ensure data delivery, manage data lifecycle and security, and support ML engineers. | 5+ years software/data engineering experience, proficiency in Python and SQL, experience with large-scale data pipelines and cloud, knowledge of data warehousing, system design, and security best practices. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. As a Senior Data Engineer in the Machine Learning (ML) Infrastructure team you will be helping us build out our petabyte scale data platform supporting data partnerships, ML and autonomy engineers. Your work will directly impact a new revenue stream through commercialization of our robot data. You will be focusing on building highly scalable data pipelines and improving data discoverability features. You will collaborate with ML engineers in the creation of diverse large scale datasets used to train cutting edge ML models that are deployed to our fleet of thousands of robots. Responsibilities • Architect and implement robust, scalable data pipelines to process, synchronize, and package robotics data (e.g., LiDAR, camera, IMU, proprietary maps) for third-party consumption. • Build a data processing and egress platform, ensuring the timely and accurate delivery of datasets according to strict partner SLAs. • Create data lifecycle policies to control cloud data costs. Build and maintain a universal data catalogue of all raw robot data. Create cost monitoring, attribution and alerting systems. • Build data discoverability platform features, use ml models to generate new attributes and maintain efficient, highly scalable search indexes. • Setup data access audit trails and strong security controls managed through IaC. Create lineage maps and expose data traceability capabilities to internal consumers. Qualifications • 5+ years of professional experience in software or data engineering. • Strong programming proficiency in Python, SQL • Hands-on experience building and maintaining large-scale data processing pipelines using cloud technologies • Proficiency with data warehousing and ETL/ELT concepts • Solid understanding of system design, along with data privacy and security best practices What Makes You Stand Out • Hands on experience setting up IaC to orchestrate cloud resources and security policies • Experience with GCP and solid understanding of fully managed cloud infrastructure • Familiarity with robotics data such as lidar, multi-modal camera, mapping, etc • Experience working in a fast paced startup environment • Experience building and optimizing terabyte scale data pipelines

As Lead Software Engineer, you will design and scale systems for Serve’s robotics data platform, owning the lifecycle of robot and cloud data. You will also mentor engineers and ensure the platform supports real-time operations and analytics at scale. | Candidates should have 8+ years of software engineering experience, including 2 years in a leadership role. Proficiency in Python, Go, or C++, and experience with large-scale distributed systems on cloud platforms is essential. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. As Lead Software Engineer for Data Infrastructure and Analytics, you will design and scale the systems that power Serve’s robotics data platform. You’ll own the lifecycle of robot and cloud data, set technical direction, and mentor engineers to ensure our platform is a reliable foundation for analytics and operations. Your work will directly enable real-time robotics operations and analytics at scale. Responsibilities Technical Leadership & Roadmap: Define and own the technical roadmap for the data infrastructure platform, making key architectural decisions and ensuring alignment with company objectives. Data Offload System: Own the development of our resilient data offload system, ensuring the fleet can meet strict SLAs and maximally utilize depots' available bandwidth. Cloud Orchestration: Drive the creation of a centralized cloud service (Orchestrator) to manage bandwidth, prioritize data events, and coordinate offload activities across the entire fleet. Analytics Pipeline: Build and maintain the infrastructure for ingesting and transforming robot metrics into queryable tables (e.g., BigQuery) and analytics-ready models using tools like dbt. System Resiliency & Monitoring: Implement robust monitoring and ensure the entire system is resilient to interruptions, with features like automatic rollover and data integrity verification Mentorship: Mentor other engineers on the team, fostering best practices in system design, coding, and operational excellence. Qualifications Experience & Background: 8+ years of professional software engineering experience, with at least 2 years in a technical leadership or lead engineer role. Technical Skills: Experience building large-scale distributed systems handling petabytes of data per day Proficiency in at least one of Python, Go, or C++. Proven experience building and operating large-scale, distributed data systems on a major cloud platform (GCP experience is preferred: GCS, BigQuery, Pub/Sub, Dataflow, etc.). Deep understanding of data processing, ETL/ELT, networking principles, and I/O optimization. Strong architectural skills, with the ability to design complex systems that are scalable, reliable, and maintainable. Soft Skills: Demonstrated ability to lead technical projects from conception to production. Excellent mentorship skills and a passion for growing the capabilities of your team. Strong communication skills and the ability to drive alignment across multiple teams. What Makes You Standout Experience in robotics, IoT, or a similar field involving data offload from fleets of edge devices. Hands-on experience with data transformation and modeling tools like dbt. Familiarity with containerization and orchestration technologies (Docker, Kubernetes). Experience designing systems that must be resilient to network failures and other real-world interruptions.

The role involves designing, building, and maintaining frameworks to test and validate autonomy software systems. It also includes collaborating with engineers to define test plans and analyzing system logs to identify issues. | Candidates should have a bachelor's degree in a technical field and 2-3 years of experience in a related role. Proficiency in Linux, scripting, and familiarity with task management tools is also required. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. This role supports the development of safe and reliable autonomy software by expanding simulation and real world autonomy software tests, data analysis, and creation of testing processes and tools. The position adds value by helping the team identify issues early, prioritize fixes, and ensure the robot performs well across a wide variety of real-world and simulated scenarios Responsibilities Design, build, and maintain frameworks to test and validate autonomy software systems (e.g., perception, localization, planning, and control) Develop tools and scripts for log, and real-time analysis of autonomy stack behavior Create, configure, and maintain simulation environments to test edge cases, failure recovery, and regression scenarios Collaborate with autonomy engineers to define system-level test plans and develop custom tools that integrate into the development pipeline Analyze system logs and telemetry to identify root causes of autonomy behavior issues and contribute to debugging Author and maintain test cases as part of structured software validation plans, with traceability Exercise independent judgment in selecting testing strategies, tooling approaches, and data collection methods to meet safety and coverage goals Write technical documentation to support autonomy testing infrastructure and data analysis processes Create and maintain test cases for new autonomy features (like detecting obstacles or stopping at crosswalks) Coordinate testing schedules across simulation, field testing, and software sprints Own and maintain technical reports for autonomy bugs with clear reproduction steps and analysis Work with engineers, QA, and field teams to make sure tests reflect real-world situations and robot challenges Qualifications Bachelor’s degree in a technical field (e.g., Engineering, Computer Science, Robotics, or related discipline) 2–3 years of professional experience in a robotics, QA, test engineering, or autonomy-related role Experience working with Linux-based systems and command line tools Scripting knowledge (Python, Bash, or similar) to help automate tasks and organize data Experience with task management tools (e.g., Jira, Notion) and test tracking systems Organized and detail-oriented with a focus on reliability and safety Comfortable working in a fast-paced, test-driven environment Understanding of basic software development workflows, version control (e.g., Git), and CI systems What Makes You Standout Exposure to working with mobile robotics platforms or autonomy stacks (e.g., localization, perception, or planning) Familiarity with analyzing log files, simulation outputs, or autonomy metrics Prior experience coordinating field tests or working with test setups Interest in robotics safety, testing at scale, or data-driven performance evaluation Additional Information This role may require occasional travel to test sites or field deployments (<10%) Candidates should be comfortable working near autonomous robots and test equipment Some flexibility in work hours may be needed during release cycles or field operations

Design, implement, and maintain enterprise IT infrastructure, lead complex troubleshooting and escalations, manage identity and security systems, automate operations, and support robotics delivery systems. | 5+ years IT systems administration experience with expert troubleshooting across Windows, Linux, macOS, knowledge of networking and security, Infrastructure as Code tools, scripting, and preferably certifications and robotics or IoT experience. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW Serve Robotics is seeking an IT Systems Administrator to implement, and maintain our critical IT infrastructure. You'll serve as the technical escalation point for complex systems issues while designing and deploying enterprise-level solutions that support our growing robotics operations. This role features a mix of advanced troubleshooting, escalations, strategic infrastructure projects, automation, and systems architecture. You'll ensure our IT infrastructure scales securely and reliably to support both corporate operations and robot delivery services. This position reports to the IT Manager. JOB DUTIES Design, implement, and maintain enterprise IT infrastructure including NAS servers, networks, IT cloud platforms, and security systems. Serve as an escalation point for complex technical issues that require advanced troubleshooting and root cause analysis. Implement and maintain identity management systems, SSO solutions, and directory services. Develop no-code automation solutions to streamline operations and reduce manual tasks. Lead major IT projects including system migrations, infrastructure upgrades, and security implementations. Design and maintain disaster recovery and business continuity plans for critical IT systems. Collaborate with security teams to implement advanced cybersecurity measures, compliance frameworks, and threat detection. Monitor system performance, capacity planning, and proactively address potential issues before they impact operations. Mentor junior IT staff and provide technical guidance on complex implementations. Support both corporate IT infrastructure and specialized systems required for autonomous robot operations. Document architectural decisions, system configurations, and operational procedures. EXPERIENCE, QUALIFICATIONS, & SKILLS 5+ years of experience in IT Systems Administration, IT Infrastructure Engineering, or DevOps roles. Expert-level troubleshooting knowledge of Windows, Linux distributions, and macOs. Working knowledge of networking protocols, VPNs, firewalls, and network security. Deep experience with enterprise identity management, SSO implementations, and directory services. Knowledge of Infrastructure as Code tools (Terraform, Ansible, CloudFormation). Experience in a startup like environment. Preferred Qualifications: Relevant certifications (CISSP, MCSE, Okta Certified, Apple ACMT, etc). Experience with containerization and orchestration (Docker, Kubernetes). Proficiency in scripting languages (PowerShell, Python, Bash) and automation tools. Experience with backup and disaster recovery solutions. Background in high-availability system design and scalable architecture. Experience or personal interest in robotics, IoT, or edge computing environments. Knowledge of compliance frameworks (SOC2, ISO 27001, GDPR, CCPA, NIST 63-B).

Manage marketing initiatives, develop and execute communications and marketing plans, create content, oversee campaigns, and coordinate with internal and external teams to grow brand presence. | 5+ years in digital brand marketing or communications, strong writing and presentation skills, proficiency with Google tools and marketing software, organizational skills, and a relevant bachelor's degree. | Description: Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy.Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met.Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results.Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions.Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition.Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates.Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes.Supervise and manage agency and freelance relationships, as needed. Requirements: 5+ years of experience in digital brand marketing and/or communications.Proven ability to develop and execute marketing strategies effectively.Excellent written, verbal, and presentation skills.Entrepreneurial mindset with a willingness to roll up your sleeves and tackle challenges creatively.Expertise in Google’s suite of tools (Docs, Sheets etc) and experience with Adobe, Canva, and Hubspot strongly preferred.Strong organizational skills and ability to manage multiple projects in a fast-paced environment.Up-to-date with the latest marketing trends and best practices.Available for periodic travel across the U.S. as needed.Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Advanced degree or relevant certifications (e.g., Google Analytics, HubSpot, etc.) are a plus. Benefits: $129K – $150K • Offers Equity

You will manage all marketing initiatives and support our growth strategy. This includes executing and optimizing communications and marketing campaigns to build brand awareness and drive partner acquisition. | The role requires 5+ years of experience in digital brand marketing and/or communications. A bachelor's degree in Marketing, Business Administration, Communications, or a related field is required, with advanced degrees or relevant certifications being a plus. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Job Overview Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy. This role is perfect for someone who combines strategic thinking with hands-on executional expertise. You thrive at the intersection of creativity and data, and you’ll be responsible for executing and optimizing communications and marketing campaigns to build brand awareness and drive partner acquisition. You will own the creation and execution of the communications and marketing plan each year, setting KPIs, tracking performance, and collaborating with both internal and external stakeholders to scale your impact. You have experience with communications and messaging, modern content creation systems, and marketing platforms, including press releases, social media, email, video, and podcasts. You are excited about the growing role of AI in communications and marketing, optimizing workflows, and driving measurable results. You understand the role of data analytics and performance marketing in helping to shape strategies that align with our business goals. This is a dynamic, fast-paced environment, and we’re looking for a communications and marketing leader who is ready to roll up their sleeves and collaborate with department heads across sales, operations, product, and engineering to deliver on strategic initiatives. Responsibilities: Strategy & Planning: Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met. Social Media Management: Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results. Content Creation: Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions. Campaign Management: Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition. Collaboration: Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates. Analytics & Reporting: Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes. Vendor Management: Supervise and manage agency and freelance relationships, as needed. Qualifications 5+ years of experience in digital brand marketing and/or communications. Proven ability to develop and execute marketing strategies effectively. Excellent written, verbal, and presentation skills. Entrepreneurial mindset with a willingness to roll up your sleeves and tackle challenges creatively. Expertise in Google’s suite of tools (Docs, Sheets etc) and experience with Adobe, Canva, and Hubspot strongly preferred. Strong organizational skills and ability to manage multiple projects in a fast-paced environment. Up-to-date with the latest marketing trends and best practices. Available for periodic travel across the U.S. as needed. Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Advanced degree or relevant certifications (e.g., Google Analytics, HubSpot, etc.) are a plus.

As a Senior Security Engineer, you will collaborate with senior engineers to implement security best practices across the cloud infrastructure and support threat modeling and risk assessments. You will also develop automation tools for secure configuration management and assist in implementing runtime security measures. | Candidates should have 5+ years of experience in security engineering or related roles, with a solid understanding of cloud platforms and Linux systems. Familiarity with container security and proficiency in scripting languages are also required. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. As a Senior Security Engineer, you’ll work alongside a talented and collaborative team to help protect our platform, infrastructure, and robotic systems. You’ll contribute to security architecture, tooling, and operational improvements while continuing to grow your technical skills in a highly supportive environment. Responsibilities Collaborate with senior engineers to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP). Support threat modeling, risk assessments, and architecture reviews for key components of our platform. Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., image scanning, IAM policy enforcement). Assist in implementing runtime security measures for our containerized workloads (Docker, Kubernetes). Design and deploy endpoint and application security controls to protect managed devices and ensure compliance across the organization. Participate in the triage, investigation, and resolution of security incidents. Contribute to internal documentation and raise security awareness across engineering teams through reviews and knowledge sharing. Participate in the Security team on-call rotation. Qualifications 5+ years of hands-on experience in security engineering, DevSecOps, or infrastructure security roles. Solid understanding of cloud platforms (AWS and/or GCP) and their security services. Strong knowledge of Linux systems and core networking protocols (TCP/IP, DNS, HTTP). Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation. Experience with container security best practices and tools (Docker, Kubernetes). Proficiency in at least one scripting language (Python, Bash, etc.). Excellent communication and collaboration skills across technical and non-technical teams. What makes you standout Familiarity with secure authentication protocols (OAuth, SAML) and cryptographic key management. Experience with vulnerability scanning and compliance tooling. Exposure to security frameworks and standards (NIST, ISO27001, CIS Benchmarks). Programming experience in languages like C, C++, or JavaScript. Security certifications such as AWS Security Specialty, Google Cloud Security Professional, or CISSP. A strong sense of ownership and accountability in your work. The ability to work independently, ask questions, and drive projects forward. Continuous learning and a genuine interest in security across domains. Empathy, clear communication, and a collaborative mindset.

Identify and develop new business opportunities in advertising, manage full sales cycle, build client relationships, and collaborate internally to execute campaigns. | 4+ years media sales experience in out-of-home or experiential advertising, strong agency and brand relationships, excellent communication, CRM proficiency, and valid driver’s license. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Role Overview Serve Robotics is seeking a high-performing Account Executive with a strong track record in Out-of-Home (OOH) and Experiential Advertising sales. Based in New York, you will play a critical role in building and growing our innovative advertising business, helping clients activate one of the market's most unique, tech-enabled media platforms. This is a rare opportunity to be part of a pioneering team at the intersection of robotics, experiential marketing, and emerging media, bringing creativity and innovation to the streets through our sidewalk delivery robots. Responsibilities Identify, prospect, and develop new business opportunities with brands and agencies. Pitch Serve’s advertising and experiential marketing capabilities in a compelling, consultative manner Build and maintain strong, trust-based relationships with key agency and brand stakeholders. Manage a full sales cycle, from prospecting to closing and onboarding Stay informed on Out of Home Advertising trends, client needs, and the evolving media landscape Collaborate internally with marketing, operations, engineering, and product to ensure seamless campaign execution Track and manage opportunities through CRM tools and sales pipelines Consistently meet or exceed monthly and quarterly sales goals Qualifications 4+ years of successful media sales experience, ideally in out-of-home advertising or experiential advertising Proven ability to sell to and build relationships with agencies and brands, and have existing relationships in place. Strong organizational and time management skills Excellent verbal and written communication abilities Valid driver’s license and ability to travel for client meetings and events What Makes You Stand Out Deep understanding of the out-of-home advertising space and experiential advertising Experience using data and analytics to inform client strategies Background in fast-paced, high-growth, or startup sales environments Proficiency in CRM tools and pipeline management platforms This role offers a 5% commission plan on all sales generated!

Design, deliver, and continuously improve training programs for frontline operations staff, ensuring safety, compliance, and operational excellence while collaborating across teams. | 5+ years in training or operations with experience in safety training, OSHA standards, strong communication skills, and ability to manage training in a fast-paced, technology-driven environment. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet. As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up. Responsibilities Program Development & Delivery • Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff. • Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees. • Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs. Process Standardization & Documentation • Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows. • Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements. • Ensure required safety training is implemented and tracked to align with region specific safety training requirements. Evaluation & Continuous Improvement • Monitor and assess training effectiveness through performance metrics, feedback, and field audits. • Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes. • Partner with leadership to identify skills gaps and develop targeted training solutions. Collaboration & Leadership • Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives. • Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence. • Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture. Qualifications • 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries. • Proven experience and understanding of OSHA general industry standards (29CFR1910) • Strong track record of designing and delivering classroom-based and virtual training programs. • Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences. • Knowledge of adult learning principles and training evaluation methods. • Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools • Experience in safety training, compliance, or regulated industries. • Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation • Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools) What Makes You Standout • Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments. • Familiarity with learning management systems (LMS) and e-learning development tools. • Continuous improvement and lean six sigma experience in a fast paced start up environment

Design, implement, and manage training programs for operations staff, standardize processes, ensure safety compliance, and lead continuous improvement initiatives. | 5+ years in training or operations, OSHA standards knowledge, strong communication and facilitation skills, experience with operational tools and safety training, and ability to scale training in a fast-paced environment. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet. As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up. Responsibilities Program Development & Delivery • Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff. • Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees. • Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs. Process Standardization & Documentation • Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows. • Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements. • Ensure required safety training is implemented and tracked to align with region specific safety training requirements. Evaluation & Continuous Improvement • Monitor and assess training effectiveness through performance metrics, feedback, and field audits. • Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes. • Partner with leadership to identify skills gaps and develop targeted training solutions. Collaboration & Leadership • Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives. • Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence. • Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture. Qualifications • 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries. • Proven experience and understanding of OSHA general industry standards (29CFR1910) • Strong track record of designing and delivering classroom-based and virtual training programs. • Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences. • Knowledge of adult learning principles and training evaluation methods. • Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools • Experience in safety training, compliance, or regulated industries. • Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation • Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools) What Makes You Standout • Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments. • Familiarity with learning management systems (LMS) and e-learning development tools. • Continuous improvement and lean six sigma experience in a fast paced start up environment

You will deploy and maintain data collection and management systems for our fleet of robots. Additionally, you will optimize backend services and ensure high availability and security of applications. | Candidates should have a BS in computer science or equivalent experience, with at least 3 years in full-stack application development and experience with databases and cloud platforms. Strong skills in Python and SQL, along with a deep understanding of UI/UX best practices, are essential. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve’s Data and ML platform plays a pivotal role in the continuous development of our autonomy stack. ML Engineers use it to collect large datasets for data annotation, model training and benchmarking. Autonomy engineers utilize it to search, discover and access data for debugging edge cases and validating new autonomy features. As part of the team you will be working on building developer facing applications that will help us collect petabytes of data from our fleet of robots. You will help improve our annotation platform that allows us to annotate ground truth for millions of frames of data. Responsibilities Deploy and maintain our fleet data collection, robot data management, replay and visualization systems Optimize performance of our various backend services and databases Write IaC (Infrastructure as Code) to set up cloud resources and deployments. Implement CI/CD pipelines to streamline the development and release process. Ensure all our applications and services are highly available and secure Create dashboards and define metrics to evaluate our application usability Setup application monitoring and alerting Collaborate with engineers in improving the UI/UX, collect ongoing feedback to drive product roadmap Qualifications BS in computer science or equivalent hands-on experience 3+ years of experience building full stack applications 3+ years of experience with NoSQL and SQL Databases 3+ years of experience with cloud platforms (GCP/AWS) 3+ years of experience with modern frontend frameworks (React/Vue) Extensive experience with python backend libraries/frameworks Strong SQL/Python coding skills and experience Deep understanding of UI/UX best practices What Makes You Standout Experience in the AV(Autonomous Vehicles) or robotics industries Experience deploying and optimizing large scale cloud databases Experience building developer facing applications Experience or education in big data and ML Previous startup/entrepreneurship experience