Serve Robotics

Develop and lead people strategy, execute HR initiatives, manage performance systems, and foster inclusive culture as trusted advisor to senior leadership. | Bachelor's degree and 3-5+ years HRBP experience in hyper-growth environment with employment law knowledge and leadership skills. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Human Resources Business Partner (HRBP) is responsible for developing and leading the people strategy for their respective business groups. As a strategic advisor to senior leadership, this position identifies people and culture gaps, develops resolution strategies, and executes solutions. The HRBP is also responsible for leading all cyclical HR initiatives within their client groups including annual performance reviews, talent calibrations, compensation planning, proactive retention, org design and development, and more. JOB DUTIES Serve as a trusted advisor to senior leadership, driving HR initiatives that enhance organizational performance and foster a strong, inclusive culture. Establish, enforce, and communicate HR policies and procedures across client groups ensuring adherence to federal, state, and local regulations, reducing legal risk. Review and assess org design and development challenges and execute solutions for scale. Champion a positive work environment, fostering inclusivity, continuous improvement, and high performance at all levels of the organization. Execute performance management systems that drive employee development, accountability, and organizational growth. Drive adoption of HR technology, promote self-service tools, and lead change management initiatives to optimize HR processes and systems. Leverage HR data and metrics to identify trends, anticipate business needs, and develop actionable solutions that align with organizational objectives. Identify opportunity areas and partner with L&OD to provide coaching and development to all levels of leadership within assigned business groups Identify scalable solutions and processes within HR functional expertise areas to enable rapid growth and risk mitigation. Conduct thorough due diligence and investigations of Employee Relations matters in partnership with HR Leadership and Legal Execute HR cyclical talent initiatives within assigned business groups, using results to drive forward-thinking people strategies. EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills Bachelor’s degree in Human Resources, Business Administration, Organizational Design/Development, or equivalent experience. 3-5+ years of HRBP experience, with a proven track record in transforming people strategies and practices. 1-2 years experience scaling HR functions in a hyper-growth environment, preferably within a tech startup People first and action oriented mindset; willing to roll up your sleeves attitude Demonstrated ability to influence and develop leaders at all levels In-depth knowledge of federal and California employment law and HR best practices. Proven leadership influence and interpersonal skills, with the ability to communicate effectively at all levels of the organization. Strategic thinker with excellent problem-solving abilities. Preferred Experience, Qualifications, and Skills PHR/SHRM-CP or higher preferred Experience supporting field operations/hourly business groups Additional Information Requires quarterly travel < 1 week

Build and maintain scalable data pipelines and platforms to process robotics data, ensure data delivery, manage data lifecycle and security, and support ML engineers. | 5+ years software/data engineering experience, proficiency in Python and SQL, experience with large-scale data pipelines and cloud, knowledge of data warehousing, system design, and security best practices. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. As a Senior Data Engineer in the Machine Learning (ML) Infrastructure team you will be helping us build out our petabyte scale data platform supporting data partnerships, ML and autonomy engineers. Your work will directly impact a new revenue stream through commercialization of our robot data. You will be focusing on building highly scalable data pipelines and improving data discoverability features. You will collaborate with ML engineers in the creation of diverse large scale datasets used to train cutting edge ML models that are deployed to our fleet of thousands of robots. Responsibilities • Architect and implement robust, scalable data pipelines to process, synchronize, and package robotics data (e.g., LiDAR, camera, IMU, proprietary maps) for third-party consumption. • Build a data processing and egress platform, ensuring the timely and accurate delivery of datasets according to strict partner SLAs. • Create data lifecycle policies to control cloud data costs. Build and maintain a universal data catalogue of all raw robot data. Create cost monitoring, attribution and alerting systems. • Build data discoverability platform features, use ml models to generate new attributes and maintain efficient, highly scalable search indexes. • Setup data access audit trails and strong security controls managed through IaC. Create lineage maps and expose data traceability capabilities to internal consumers. Qualifications • 5+ years of professional experience in software or data engineering. • Strong programming proficiency in Python, SQL • Hands-on experience building and maintaining large-scale data processing pipelines using cloud technologies • Proficiency with data warehousing and ETL/ELT concepts • Solid understanding of system design, along with data privacy and security best practices What Makes You Stand Out • Hands on experience setting up IaC to orchestrate cloud resources and security policies • Experience with GCP and solid understanding of fully managed cloud infrastructure • Familiarity with robotics data such as lidar, multi-modal camera, mapping, etc • Experience working in a fast paced startup environment • Experience building and optimizing terabyte scale data pipelines

Design, implement, and maintain enterprise IT infrastructure, lead complex troubleshooting and escalations, manage identity and security systems, automate operations, and support robotics delivery systems. | 5+ years IT systems administration experience with expert troubleshooting across Windows, Linux, macOS, knowledge of networking and security, Infrastructure as Code tools, scripting, and preferably certifications and robotics or IoT experience. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW Serve Robotics is seeking an IT Systems Administrator to implement, and maintain our critical IT infrastructure. You'll serve as the technical escalation point for complex systems issues while designing and deploying enterprise-level solutions that support our growing robotics operations. This role features a mix of advanced troubleshooting, escalations, strategic infrastructure projects, automation, and systems architecture. You'll ensure our IT infrastructure scales securely and reliably to support both corporate operations and robot delivery services. This position reports to the IT Manager. JOB DUTIES Design, implement, and maintain enterprise IT infrastructure including NAS servers, networks, IT cloud platforms, and security systems. Serve as an escalation point for complex technical issues that require advanced troubleshooting and root cause analysis. Implement and maintain identity management systems, SSO solutions, and directory services. Develop no-code automation solutions to streamline operations and reduce manual tasks. Lead major IT projects including system migrations, infrastructure upgrades, and security implementations. Design and maintain disaster recovery and business continuity plans for critical IT systems. Collaborate with security teams to implement advanced cybersecurity measures, compliance frameworks, and threat detection. Monitor system performance, capacity planning, and proactively address potential issues before they impact operations. Mentor junior IT staff and provide technical guidance on complex implementations. Support both corporate IT infrastructure and specialized systems required for autonomous robot operations. Document architectural decisions, system configurations, and operational procedures. EXPERIENCE, QUALIFICATIONS, & SKILLS 5+ years of experience in IT Systems Administration, IT Infrastructure Engineering, or DevOps roles. Expert-level troubleshooting knowledge of Windows, Linux distributions, and macOs. Working knowledge of networking protocols, VPNs, firewalls, and network security. Deep experience with enterprise identity management, SSO implementations, and directory services. Knowledge of Infrastructure as Code tools (Terraform, Ansible, CloudFormation). Experience in a startup like environment. Preferred Qualifications: Relevant certifications (CISSP, MCSE, Okta Certified, Apple ACMT, etc). Experience with containerization and orchestration (Docker, Kubernetes). Proficiency in scripting languages (PowerShell, Python, Bash) and automation tools. Experience with backup and disaster recovery solutions. Background in high-availability system design and scalable architecture. Experience or personal interest in robotics, IoT, or edge computing environments. Knowledge of compliance frameworks (SOC2, ISO 27001, GDPR, CCPA, NIST 63-B).

Manage marketing initiatives, develop and execute communications and marketing plans, create content, oversee campaigns, and coordinate with internal and external teams to grow brand presence. | 5+ years in digital brand marketing or communications, strong writing and presentation skills, proficiency with Google tools and marketing software, organizational skills, and a relevant bachelor's degree. | Description: Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy.Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met.Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results.Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions.Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition.Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates.Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes.Supervise and manage agency and freelance relationships, as needed. Requirements: 5+ years of experience in digital brand marketing and/or communications.Proven ability to develop and execute marketing strategies effectively.Excellent written, verbal, and presentation skills.Entrepreneurial mindset with a willingness to roll up your sleeves and tackle challenges creatively.Expertise in Google’s suite of tools (Docs, Sheets etc) and experience with Adobe, Canva, and Hubspot strongly preferred.Strong organizational skills and ability to manage multiple projects in a fast-paced environment.Up-to-date with the latest marketing trends and best practices.Available for periodic travel across the U.S. as needed.Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Advanced degree or relevant certifications (e.g., Google Analytics, HubSpot, etc.) are a plus. Benefits: $129K – $150K • Offers Equity

You will manage all marketing initiatives and support our growth strategy. This includes executing and optimizing communications and marketing campaigns to build brand awareness and drive partner acquisition. | The role requires 5+ years of experience in digital brand marketing and/or communications. A bachelor's degree in Marketing, Business Administration, Communications, or a related field is required, with advanced degrees or relevant certifications being a plus. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Job Overview Reporting into the VP of Communications and Investor Relations and working with various departments, you will manage all marketing initiatives and support our growth strategy. This role is perfect for someone who combines strategic thinking with hands-on executional expertise. You thrive at the intersection of creativity and data, and you’ll be responsible for executing and optimizing communications and marketing campaigns to build brand awareness and drive partner acquisition. You will own the creation and execution of the communications and marketing plan each year, setting KPIs, tracking performance, and collaborating with both internal and external stakeholders to scale your impact. You have experience with communications and messaging, modern content creation systems, and marketing platforms, including press releases, social media, email, video, and podcasts. You are excited about the growing role of AI in communications and marketing, optimizing workflows, and driving measurable results. You understand the role of data analytics and performance marketing in helping to shape strategies that align with our business goals. This is a dynamic, fast-paced environment, and we’re looking for a communications and marketing leader who is ready to roll up their sleeves and collaborate with department heads across sales, operations, product, and engineering to deliver on strategic initiatives. Responsibilities: Strategy & Planning: Help build and execute the communications and marketing plan each year, aligning with Serve Robotics leadership to ensure KPIs are met. Social Media Management: Grow Serve Robotics’ presence on key social platforms, crafting engaging, on-brand content that resonates with audiences and drives results. Content Creation: Develop high-quality content including blog posts, case studies, videos, and marketing materials to effectively communicate Serve Robotics' value propositions. Campaign Management: Oversee the ideation, execution, and measurement of multi-platform campaigns designed to increase brand awareness and drive partner acquisition. Collaboration: Work closely with internal teams, including sales, product, and engineering, as well as external partners like freelancers and agencies, to execute cohesive marketing strategies and create impactful materials, including presentations, one-sheets, and proposal templates. Analytics & Reporting: Track, analyze, and report on the performance of marketing efforts, using data to refine strategies and improve outcomes. Vendor Management: Supervise and manage agency and freelance relationships, as needed. Qualifications 5+ years of experience in digital brand marketing and/or communications. Proven ability to develop and execute marketing strategies effectively. Excellent written, verbal, and presentation skills. Entrepreneurial mindset with a willingness to roll up your sleeves and tackle challenges creatively. Expertise in Google’s suite of tools (Docs, Sheets etc) and experience with Adobe, Canva, and Hubspot strongly preferred. Strong organizational skills and ability to manage multiple projects in a fast-paced environment. Up-to-date with the latest marketing trends and best practices. Available for periodic travel across the U.S. as needed. Bachelor's degree in Marketing, Business Administration, Communications, or a related field. Advanced degree or relevant certifications (e.g., Google Analytics, HubSpot, etc.) are a plus.

As a Senior Security Engineer, you will collaborate with senior engineers to implement security best practices across the cloud infrastructure and support threat modeling and risk assessments. You will also develop automation tools for secure configuration management and assist in implementing runtime security measures. | Candidates should have 5+ years of experience in security engineering or related roles, with a solid understanding of cloud platforms and Linux systems. Familiarity with container security and proficiency in scripting languages are also required. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. As a Senior Security Engineer, you’ll work alongside a talented and collaborative team to help protect our platform, infrastructure, and robotic systems. You’ll contribute to security architecture, tooling, and operational improvements while continuing to grow your technical skills in a highly supportive environment. Responsibilities Collaborate with senior engineers to define and implement security best practices across Serve’s cloud infrastructure (AWS/GCP). Support threat modeling, risk assessments, and architecture reviews for key components of our platform. Develop, maintain, and improve automation tools for secure configuration management and continuous monitoring (e.g., image scanning, IAM policy enforcement). Assist in implementing runtime security measures for our containerized workloads (Docker, Kubernetes). Design and deploy endpoint and application security controls to protect managed devices and ensure compliance across the organization. Participate in the triage, investigation, and resolution of security incidents. Contribute to internal documentation and raise security awareness across engineering teams through reviews and knowledge sharing. Participate in the Security team on-call rotation. Qualifications 5+ years of hands-on experience in security engineering, DevSecOps, or infrastructure security roles. Solid understanding of cloud platforms (AWS and/or GCP) and their security services. Strong knowledge of Linux systems and core networking protocols (TCP/IP, DNS, HTTP). Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation. Experience with container security best practices and tools (Docker, Kubernetes). Proficiency in at least one scripting language (Python, Bash, etc.). Excellent communication and collaboration skills across technical and non-technical teams. What makes you standout Familiarity with secure authentication protocols (OAuth, SAML) and cryptographic key management. Experience with vulnerability scanning and compliance tooling. Exposure to security frameworks and standards (NIST, ISO27001, CIS Benchmarks). Programming experience in languages like C, C++, or JavaScript. Security certifications such as AWS Security Specialty, Google Cloud Security Professional, or CISSP. A strong sense of ownership and accountability in your work. The ability to work independently, ask questions, and drive projects forward. Continuous learning and a genuine interest in security across domains. Empathy, clear communication, and a collaborative mindset.

Identify and develop new business opportunities in advertising, manage full sales cycle, build client relationships, and collaborate internally to execute campaigns. | 4+ years media sales experience in out-of-home or experiential advertising, strong agency and brand relationships, excellent communication, CRM proficiency, and valid driver’s license. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Role Overview Serve Robotics is seeking a high-performing Account Executive with a strong track record in Out-of-Home (OOH) and Experiential Advertising sales. Based in New York, you will play a critical role in building and growing our innovative advertising business, helping clients activate one of the market's most unique, tech-enabled media platforms. This is a rare opportunity to be part of a pioneering team at the intersection of robotics, experiential marketing, and emerging media, bringing creativity and innovation to the streets through our sidewalk delivery robots. Responsibilities Identify, prospect, and develop new business opportunities with brands and agencies. Pitch Serve’s advertising and experiential marketing capabilities in a compelling, consultative manner Build and maintain strong, trust-based relationships with key agency and brand stakeholders. Manage a full sales cycle, from prospecting to closing and onboarding Stay informed on Out of Home Advertising trends, client needs, and the evolving media landscape Collaborate internally with marketing, operations, engineering, and product to ensure seamless campaign execution Track and manage opportunities through CRM tools and sales pipelines Consistently meet or exceed monthly and quarterly sales goals Qualifications 4+ years of successful media sales experience, ideally in out-of-home advertising or experiential advertising Proven ability to sell to and build relationships with agencies and brands, and have existing relationships in place. Strong organizational and time management skills Excellent verbal and written communication abilities Valid driver’s license and ability to travel for client meetings and events What Makes You Stand Out Deep understanding of the out-of-home advertising space and experiential advertising Experience using data and analytics to inform client strategies Background in fast-paced, high-growth, or startup sales environments Proficiency in CRM tools and pipeline management platforms This role offers a 5% commission plan on all sales generated!

Design, deliver, and continuously improve training programs for frontline operations staff, ensuring safety, compliance, and operational excellence while collaborating across teams. | 5+ years in training or operations with experience in safety training, OSHA standards, strong communication skills, and ability to manage training in a fast-paced, technology-driven environment. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet. As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up. Responsibilities Program Development & Delivery • Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff. • Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees. • Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs. Process Standardization & Documentation • Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows. • Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements. • Ensure required safety training is implemented and tracked to align with region specific safety training requirements. Evaluation & Continuous Improvement • Monitor and assess training effectiveness through performance metrics, feedback, and field audits. • Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes. • Partner with leadership to identify skills gaps and develop targeted training solutions. Collaboration & Leadership • Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives. • Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence. • Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture. Qualifications • 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries. • Proven experience and understanding of OSHA general industry standards (29CFR1910) • Strong track record of designing and delivering classroom-based and virtual training programs. • Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences. • Knowledge of adult learning principles and training evaluation methods. • Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools • Experience in safety training, compliance, or regulated industries. • Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation • Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools) What Makes You Standout • Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments. • Familiarity with learning management systems (LMS) and e-learning development tools. • Continuous improvement and lean six sigma experience in a fast paced start up environment

Design, implement, and manage training programs for operations staff, standardize processes, ensure safety compliance, and lead continuous improvement initiatives. | 5+ years in training or operations, OSHA standards knowledge, strong communication and facilitation skills, experience with operational tools and safety training, and ability to scale training in a fast-paced environment. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve Robotics is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of operations training programs for our team that executes last mile robot delivery operations in major US markets. This role is pivotal in ensuring our frontline operators, field technicians, and support staff are equipped with the skills, knowledge, and confidence to deliver safe, efficient, and high-quality service with our robotic delivery fleet. As Training Manager, you will collaborate closely with Operations, Safety, Engineering, and People teams to standardize processes, maintain compliance, and build a scalable training framework that supports company growth. We’re looking for a proven leader with strong operational instincts, a bias for action, and the ability to inspire and develop a front-line team while making data-informed decisions in a high-growth, fast-moving environment. This leader will be pivotal in building and executing a training program that allows for fast onboarding and scaling for a fast growing publicly traded start up. Responsibilities Program Development & Delivery • Design, implement, and manage training programs focused on operational excellence, safety, and compliance for all levels of operations staff. • Develop onboarding curricula for new hires, as well as refresher and upskilling programs for existing employees. • Incorporate hands-on, classroom, and digital learning methods to meet diverse training needs. Process Standardization & Documentation • Create and maintain standard operating procedures (SOPs) and training manuals for operational workflows. • Ensure training aligns with evolving robotics technology, delivery protocols, and regulatory requirements. • Ensure required safety training is implemented and tracked to align with region specific safety training requirements. Evaluation & Continuous Improvement • Monitor and assess training effectiveness through performance metrics, feedback, and field audits. • Introduce data-driven improvements to enhance employee readiness, productivity, and safety outcomes. • Partner with leadership to identify skills gaps and develop targeted training solutions. Collaboration & Leadership • Serve as the primary liaison between Operations, Engineering, and HR for all training-related initiatives. • Train and mentor field trainers, supervisors, and managers to reinforce a culture of learning and operational excellence. • Champion a safety-first mindset across the organization and put in place systems to measure effectiveness of safety culture. Qualifications • 5+ years of experience in training, operations, or learning & development, ideally in logistics, robotics, or technology-driven industries. • Proven experience and understanding of OSHA general industry standards (29CFR1910) • Strong track record of designing and delivering classroom-based and virtual training programs. • Excellent communication and facilitation skills, with the ability to translate complex technical concepts into practical learning experiences. • Knowledge of adult learning principles and training evaluation methods. • Comfort with operational tools and dashboards; familiarity with BI platforms, spreadsheets, and scheduling tools • Experience in safety training, compliance, or regulated industries. • Ability to thrive in ambiguity and scale systems and processes in a fast-evolving operation • Strong analytical skills; proficient in Google Sheets, Jira, and ThoughtSpot (or equivalent BI tools) What Makes You Standout • Experience in robotics, last-mile delivery, autonomous vehicles, or similar operational environments. • Familiarity with learning management systems (LMS) and e-learning development tools. • Continuous improvement and lean six sigma experience in a fast paced start up environment

You will deploy and maintain data collection and management systems for our fleet of robots. Additionally, you will optimize backend services and ensure high availability and security of applications. | Candidates should have a BS in computer science or equivalent experience, with at least 3 years in full-stack application development and experience with databases and cloud platforms. Strong skills in Python and SQL, along with a deep understanding of UI/UX best practices, are essential. | At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. Serve’s Data and ML platform plays a pivotal role in the continuous development of our autonomy stack. ML Engineers use it to collect large datasets for data annotation, model training and benchmarking. Autonomy engineers utilize it to search, discover and access data for debugging edge cases and validating new autonomy features. As part of the team you will be working on building developer facing applications that will help us collect petabytes of data from our fleet of robots. You will help improve our annotation platform that allows us to annotate ground truth for millions of frames of data. Responsibilities Deploy and maintain our fleet data collection, robot data management, replay and visualization systems Optimize performance of our various backend services and databases Write IaC (Infrastructure as Code) to set up cloud resources and deployments. Implement CI/CD pipelines to streamline the development and release process. Ensure all our applications and services are highly available and secure Create dashboards and define metrics to evaluate our application usability Setup application monitoring and alerting Collaborate with engineers in improving the UI/UX, collect ongoing feedback to drive product roadmap Qualifications BS in computer science or equivalent hands-on experience 3+ years of experience building full stack applications 3+ years of experience with NoSQL and SQL Databases 3+ years of experience with cloud platforms (GCP/AWS) 3+ years of experience with modern frontend frameworks (React/Vue) Extensive experience with python backend libraries/frameworks Strong SQL/Python coding skills and experience Deep understanding of UI/UX best practices What Makes You Standout Experience in the AV(Autonomous Vehicles) or robotics industries Experience deploying and optimizing large scale cloud databases Experience building developer facing applications Experience or education in big data and ML Previous startup/entrepreneurship experience