Senture

The WFM Scheduling Analyst generates and maintains agent schedules based on business requirements and assists in updating capacity plans. This role also involves conducting audits of schedule data and producing routine scheduling reports. | Candidates must have a minimum of 1 year of Workforce Management experience and at least 2 years in a contact center environment. Strong analytical skills and proficiency in Microsoft Excel are essential for this role. | Overview The WFM Scheduling Analyst is responsible for supporting Workforce Management functions through the creation and maintenance of agent schedules and the ongoing upkeep of capacity plans and related data. This role ensures schedules align with staffing requirements and are accurately maintained within workforce systems. Key responsibilities include generating schedules, updating capacity planning tools, maintaining agent profile data, and producing routine scheduling reports. The position will work closely within the Workforce Management team to support long-term planning and scheduling processes. Qualifications Required: Minimum of 1 year of Workforce Management experience focused on scheduling, capacity planning support, or related functions At least 2 years of experience in a contact center environment Strong analytical and problem-solving skills, with attention to detail and a high degree of accuracy in data handling Proficiency in Microsoft Excel (formulas, lookups, pivot tables) and general familiarity with other Microsoft Office tools (Outlook, Word) Experience working with WFM software platforms such as Verint, NICE IEX, Calabrio, or similar scheduling tools Excellent written and verbal communication skills Strong organizational and time management abilities, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment Reliable attendance and ability to work a consistent, full-time schedule Preferred: Experience maintaining WFM data sets such as agent profiles, skills, and schedule templates Familiarity with internal workforce documentation (e.g., staffing trackers, capacity models) Basic knowledge of contact center operations, service level goals, and scheduling best practices Experience creating or maintaining reporting templates or dashboards using Excel Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities Generate and maintain agent schedules based on business requirements, shift templates, and availability. Assist in the ongoing updates of capacity plans by inputting staffing changes, schedule patterns, and other workforce data as provided by the WFM team. Maintain and update WFM system data, including agent profiles, skills, scheduling rules, and shift bids. Identify opportunities for scheduling efficiencies and contribute to the implementation of process improvements. Conduct audits of schedule data and workforce files to ensure accuracy and consistency across systems. Manage internal staffing documentation and trackers to support historical analysis and forward-looking planning. Create and distribute recurring and ad-hoc scheduling reports for use by the WFM team. Support internal reporting needs by building or updating tools and templates as directed. Collaborate with WFM team members in a fast-paced, change-oriented environment, contributing to a strong team dynamic. Ensure compliance with internal policies and procedures related to WFM data handling and scheduling practices. Perform other duties as assigned in support of Workforce Management initiatives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Handle inbound and outbound customer calls, provide professional service, document interactions, and follow client protocols. | High school diploma, US citizenship, ability to obtain government clearance, customer service experience, computer proficiency, and reliable high-speed internet. | Overview Join Senture as a Customer Service Representative! Senture delivers top-tier inbound and outbound customer care support for federal, state, and commercial clients—and we’re proud of both our service and our people. As a Customer Service Representative (CSR), you’ll be at the core of our mission, helping customers with care, professionalism, and accuracy. We’re looking for energetic, motivated individuals who are passionate about helping others and thrive in a fast-paced environment. What You’ll Do: • Handle inbound and outbound calls for a variety of clients • Provide exceptional customer service while following established protocols • Use web-based systems to respond to customer inquiries For this position, candidates must be local to London, KY or McAllen, TX. Also: • Willing to visit our office to complete security paperwork and fingerprints, pick up equipment, and finalize onbaording tasks. • Able to obtain government clearance (certified birth certificate or passport may be required) Perks of working at Senture: • Ability to work-from-home • All equipment provided • Paid training • Opportunity to grow with a company that values its team If you’re ready to make a difference and grow your career, apply today and become part of the Senture team! Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications • High School Diploma or GED • Must have US Citizenship • Must be able to obtain and maintain required government clearance • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements for specific program • Hotspots, satellite and wireless internet service is NOT allowed for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Responsibilities • Deliver exceptional service by answering customer inquiries with professionalism and care, following client-specific guidelines • Accurately document customer interactions in our system • Verify and update customer information as needed • Actively listen to identify opportunities to provide helpful, additional information • Follow up with customers when necessary to ensure resolution • Use performance data to continuously improve service quality • Conduct outbound calls for surveys and client-specific data collection • Maintain adherence to assigned shift and schedule • Other job duties as assigned.

Handle inbound and outbound calls, provide customer service, document interactions, verify customer information, and follow client guidelines. | High school diploma or GED, US citizenship, ability to obtain government clearance, prior call center experience preferred, and reliable high-speed internet for remote work. | Overview Join Senture as a Customer Service Representative! Senture delivers top-tier inbound and outbound customer care support for federal, state, and commercial clients-and we're proud of both our service and our people. As a Customer Service Representative (CSR), you'll be at the core of our mission, helping customers with care, professionalism, and accuracy. We're looking for energetic, motivated individuals who are passionate about helping others and thrive in a fast-paced environment. What You'll Do: • Handle inbound and outbound calls for a variety of clients • Provide exceptional customer service while following established protocols • Use web-based systems to respond to customer inquiries For this position, candidates must be local to London, KY or McAllen, TX. Also: • Willing to visit our office to complete security paperwork and fingerprints, pick up equipment, and finalize onbaording tasks. • Able to obtain government clearance (certified birth certificate or passport may be required) Perks of working at Senture: • Ability to work-from-home • All equipment provided • Paid training • Opportunity to grow with a company that values its team If you're ready to make a difference and grow your career, apply today and become part of the Senture team! Important: At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications • High School Diploma or GED • Must have US Citizenship • Must be able to obtain and maintain required government clearance • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: • Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. • Must be able to meet the minimum internet speed requirements for specific program • Hotspots, satellite and wireless internet service is NOT allowed for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Responsibilities • Deliver exceptional service by answering customer inquiries with professionalism and care, following client-specific guidelines • Accurately document customer interactions in our system • Verify and update customer information as needed • Actively listen to identify opportunities to provide helpful, additional information • Follow up with customers when necessary to ensure resolution • Use performance data to continuously improve service quality • Conduct outbound calls for surveys and client-specific data collection • Maintain adherence to assigned shift and schedule • Other job duties as assigned. Employment Type: FULL_TIME

The Member Engagement Coordinator will make high-volume outbound calls to engage members and schedule healthcare evaluations. They will utilize scripts to communicate effectively and navigate objections professionally. | Candidates must have a high school diploma and be fluent in Spanish and English. Previous experience in a call center and a strong sales aptitude are preferred. | Overview At Senture, we are seeking passionate individuals to join our Member Engagement team, dedicated to helping members prioritize their health by scheduling healthcare evaluations. This position focuses on high-volume outbound calling to engage members and promote the benefits of a free in-home or virtual health evaluation. Using scripts and an auto-dialer, the Member Engagement Coordinator will communicate clearly, answer questions, and professionally navigate objections using prepared rebuttals. Candidates with sales experience are preferred, as the position involves persuasive communication and appointment scheduling with licensed healthcare providers. Quick facts: 2 weeks of paid, mandatory training: 100% attendance required. All equipment provided. Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. Competitive benefits, PTO, growth, and development opportunities. This position is fully remote, work from home. Candidates must be bilingual in Spanish and English. (If you are not bilingual, please check out our other openings!) Pay Rate: Base of $13 per hour We’re committed to your growth. As you continue your journey with us, you’ll become eligible for scheduled pay increases based on your tenure. Interested in earning more?? Starting on the first day of the month after you complete training, you'll become eligible for our standard incentive plan. This tiered program rewards performance based on two key factors: how consistently you work your required hours and how closely you meet your appointments-per-hour goal. The better you perform in these areas, the higher your incentive payout. Full-time Member Engagement Coordinators can earn up to $1,125 per month in incentives—equivalent to an extra $7 per hour worked! Join Senture’s Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or equivalent. Fluent in Spanish (read, write, and conversation) Desire to work in a results-driven outbound call center environment. Strong sales aptitude with a focus on earning monthly incentives. Motivated to achieve productivity goals with a strong work ethic. Excellent communication skills, friendly, and conversational with members. Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. Proficiency in using multiple computer systems simultaneously. Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. Authorized to work in the United States. Successful completion of pre-hire testing, background check, and drug screening. If hired, Provide two valid, in-date IDs and proof of education during onboarding process. Work from Home Requirements Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. Accountability for work schedules and compliance with security standards. Responsibilities What You’ll Do: Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations. Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy. Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations. Adaptable: Adjust, reschedule, or cancel appointments as requested. Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity. Flexible: Be available to complete overtime when required based on business needs. Be Part of a Team: Participate in peer side-by-side coaching as needed Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Member Engagement Coordinator will make high-volume outbound calls to engage members and schedule healthcare evaluations. They will utilize scripts to communicate effectively and navigate objections to promote health evaluations. | Candidates must have a high school diploma and a strong sales aptitude. Previous experience in a high-volume call center and proficiency in using multiple computer systems is highly desirable. | Overview At Senture, we are seeking passionate individuals to join our Member Engagement team, dedicated to helping members prioritize their health by scheduling healthcare evaluations. This position focuses on high-volume outbound calling to engage members and promote the benefits of a free in-home or virtual health evaluation. Using scripts and an auto-dialer, the Member Engagement Coordinator will communicate clearly, answer questions, and professionally navigate objections using prepared rebuttals. Candidates with sales experience are preferred, as the position involves persuasive communication and appointment scheduling with licensed healthcare providers. Quick facts: 2 weeks of paid, mandatory training: 100% attendance required. All equipment provided. Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. Competitive benefits, PTO, growth, and development opportunities. This position is fully remote, work from home. Pay Rate: Base of $13 per hour We’re committed to your growth. As you continue your journey with us, you’ll become eligible for scheduled pay increases based on your tenure. Interested in earning more?? Starting on the first day of the month after you complete training, you'll become eligible for our standard incentive plan. This tiered program rewards performance based on two key factors: how consistently you work your required hours and how closely you meet your appointments-per-hour goal. The better you perform in these areas, the higher your incentive payout. Full-time Member Engagement Coordinators can earn up to $1,125 per month in incentives—equivalent to an extra $7 per hour worked! Join Senture’s Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! Qualifications High School Diploma or equivalent. Desire to work in a results-driven outbound call center environment. Strong sales aptitude with a focus on earning monthly incentives. Motivated to achieve productivity goals with a strong work ethic. Excellent communication skills, friendly, and conversational with members. Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. Proficiency in using multiple computer systems simultaneously. Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. Authorized to work in the United States. Successful completion of pre-hire testing, background check, and drug screening. If hired, Provide two valid, in-date IDs and proof of education during onboarding process. Work from Home Requirements Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. Accountability for work schedules and compliance with security standards. Responsibilities What You’ll Do: Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations. Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy. Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations. Adaptable: Adjust, reschedule, or cancel appointments as requested. Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity. Flexible: Be available to complete overtime when required based on business needs. Be Part of a Team: Participate in peer side-by-side coaching as needed Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.