SentiLink

Manage enterprise customer relationships, onboard clients, and develop strategies to meet business goals in fraud prevention. | 5-7 years in customer success or account management within financial services or fraud, with experience in client onboarding, relationship management, and cross-team collaboration. | SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer. This is a remote, US-based role. Responsibilities: Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc. Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals) Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!) Establish business goals with each client and establish a plan to achieve targets Requirements: 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering Partner with Sales during pre and post sales Self-motivated, detail-oriented, with a big appetite for making our partners successful Experience with Salesforce and Apollo, a plus Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences Candidates must be legally authorized to work in the United States and must live in the United States Salary Range: $130,000/year - $160,000/year + bonus + equity + benefits Perks: Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Corporate Values: Follow Through Deep Understanding Whatever It Takes Do Something Smart

Leading product strategy and development for API-driven fraud detection products, collaborating with cross-functional teams, and leveraging data insights. | Experience in strategy and product management, API design, data analysis, and customer discovery, with a preference for fraud detection experience. | SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. About the Opportunity: This role is responsible for defining and leading product strategy for a core area of our product . You will identify high-impact problems, structure ambiguous opportunities, and translate strategic insight into shipped products that drive measurable customer and revenue outcomes. You will own a set of API-driven products and work closely with Engineering, Sales, Marketing, and Product Marketing teams. This role requires strong customer empathy, analytical thinking, and the ability to balance long-term strategy with hands-on execution. You will play a key role in shaping SentiLink’s product vision, driving both new product development and the continued growth of existing products, while championing a data-driven and customer-centric approach. This is a remote, US-based role. Responsibilities: Lead the development and growth of a set of fraud detection API products, driving their success from discovery to delivery. Conduct customer discovery calls to deeply understand customer challenges and needs. Collaborate with Engineering, Sales, Marketing, and Product Marketing teams to ensure alignment across product strategy, development, and go-to-market execution. Work hands-on with data to identify patterns and trends, leveraging insights to inform product decisions and demonstrate value to customers. Leverage data analysis and data science concepts to inform product decisions and demonstrate product value to customers. Translate customer insights into clear requirements, delivering high-quality PRDs that guide cross-functional teams. Monitor product performance post-launch and use insights to continuously improve and iterate. Stay informed on industry trends, customer needs, and competitive offerings to ensure our products remain ahead of the curve. Requirements: 4-7 years of experience working in strategy and/or product, ideally in B2B SaaS or API products. Experience with API products, including working knowledge of high-level API design principles. Comfortable with data science concepts and able to perform data analysis to support product decisions. Proven track record of conducting customer-facing discovery efforts to define product requirements. Strong collaboration skills and ability to work effectively with Engineering, Sales, and Marketing teams. Self-starter with a high level of ownership and the ability to work in ambiguity. Experience with fraud detection is a plus but not required. Candidates must be legally authorized to work in the United States and must live in the United States. Salary Range: $180,000/year - $230,000/year + equity + benefits Perks: Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Corporate Values: Follow Through Deep Understanding Whatever It Takes Do Something Smart

Support high-priority strategic projects, manage operational processes, and assist in executive communications. | Requires 3-5 years of experience in a fast-paced, analytical role, with strong organizational, communication, and technical skills, preferably in a startup or consulting environment. | SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: The Strategy and Business Operations Team sits within the Office of the CEO, and works closely with SentiLink’s leadership team to drive strategic initiatives, streamline business operations, and support decision-making at the highest levels of the organization. As a Strategy and Business Operations Associate, you will support high-priority strategic projects across the business and help to grow and manage the operational processes via which SentiLink runs and evaluates the business. This role is ideal for a highly analytical, organized, and results-driven individual with a proven track record of managing major cross-functional initiatives. Responsibilities: • Special Projects: Work on ad-hoc projects as directed by the CEO, supporting and collaborating with a wide range of functions (e.g. Go-To-Market, Finance, Product) depending on business needs. • Operating Cadences: Support and elevate SentiLink’s annual planning process, monthly business reviews, ongoing goal-tracking, and other business cadences. • KPIs: Manage, improve, and track business KPIs that give insight into company-wide progress and execution. • Board & Executive Support: Prepare materials for board meetings, executive presentations, and other high-level communications. Requirements: • 3-5 years work experience at a VC-backed startup, management consulting, banking or private equity firm (bonus if the role had an analytical focus), MBA a plus • Strong analytical & communication skills, comfortable with ambiguity and context-switching, a quick learner, drives work independently • Strong organizational skills, experience leading complex projects with limited guidance • Enthusiastic about becoming an expert in topics related to the future of financial services, fraud & identity • High-level communication skills and exceptional interpersonal skills • Ability to present ideas in a clear, user-friendly way • Attention to detail • Technical skills: you should be a pro with Google docs, sheets & slides; proficiency with SQL and/or Python a plus • Candidates must be legally authorized to work in the United States and must live in the United States Salary Range: • $170,000/year - $210,000/year Perks: • Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend, and more! Corporate Values: • Follow Through • Deep Understanding • Whatever It Takes • Do Something Smart

As a Senior Infrastructure Engineer, you will develop standards, processes, tooling, and systems for the SentiLink platform. You will collaborate with various teams to improve system reliability and efficiency. | Candidates should have 4+ years of relevant experience and familiarity with AWS cloud infrastructure and managing infrastructure as code. Experience with cloud networking, observability platforms, and secure container orchestration is also preferred. | About us: SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently with one another. By building the future of identity verification in the United States and reinventing the currently clunky, ineffective, and expensive process, we believe strongly that the future will be 10x better. We’ve had tremendous traction and are growing extremely quickly. Already our real-time APIs have helped verify hundreds of millions of identities, beginning with financial services. In 2021, we raised a $70M Series B round, led by Craft Ventures to rapidly scale our best in class products. We’ve earned coverage and awards from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list consecutively since 2023. Last but not least, we’ve even been a part of history -- we were the first company to go live with the eCBSV and testified before the United States House of Representatives. About the Opportunity: As a Senior Infrastructure Engineer, you’ll be responsible for the development of standards, processes, tooling, and systems that serve as the foundation of the SentiLink platform. We’re looking for someone driven towards improving the reliability and efficiency of our systems, services, and engineering teams. You will work closely with the Engineering, Data Science, and Analytics teams to understand their needs and pain points, and to build systems and tools to improve their velocity, reliability, efficiency, and visibility. The optimal candidate will have a bias towards secure solutions that follow engineering best practice. Technologies: Python, Aurora PostgreSQL, AWS infrastructure (EC2, S3, RDS, Redshift, etc.), Kubernetes, Docker, Terraform, CICD, observability tooling (e.g., Datadog, Prometheus, SumoLogic), OpenSearch, and Linux This is a remote, US-based role. Responsibilities: Construct infrastructure as code. Develop and enforce best practice across configurations while preventing drift between Terraform configurations and infrastructure deployments Design infrastructure that enables Engineering, Data Science, and Analytics to rapidly perform software development and data processing Implement monitoring tools, dashboards, and functionalities for a variety of services and operations across SentiLink’s infrastructure and software platform Design, implement, and maintain scalable DevOps and CI/CD pipelines to automate application deployment, infrastructure provisioning, and system monitoring, ensuring high availability and efficient development workflows Formulate strategies and execute solutions for cloud identity and access management Collaborate with the SRE and security teams to maintain secure, up-to-date infrastructure in our cloud environment Supervise and monitor platform costs, working cross-functionally to keep costs in line with corporate financial expectations Oversee, develop, and operate Kubernetes and service mesh infrastructure, ensuring smooth performance and reliability Investigate operational alerts, pinpoint root causes, and compile comprehensive root cause analysis reports. Pursue action items relentlessly until they are thoroughly completed Conduct in-depth examinations of database operational issues, actively developing and improving database architecture, schema, and configuration for enhanced performance and reliability Requirements: 4+ years of relevant work experience Familiarity with AWS cloud infrastructure, managing infrastructure as code, and cloud identity and access management Experience developing cloud networking infrastructure, including DNS, CDNs, load balancers, VPCs, subnets, and security groups Experience with scaling and migrating production systems with little to no downtime Experience managing observability platforms, building monitoring dashboards, and configuring high quality, actionable alerting Experience working on software delivery pipelines (CI/CD) and DevOps tooling a plus Background in building secure container orchestration using Docker and Kubernetes is a plus Experience operating enterprise-size databases. Postgres, Aurora, Redshift, and OpenSearch experience is a plus Experience with Python or Golang is a plus Hands on with development and testing of distributed systems at scale is a big plus Candidates must be legally authorized to work in the United States and must live in the United States Salary Range: $145,000/year - $200,000/year + equity + benefits Perks: Employer paid group health insurance for you and your dependents 401(k) plan with employer match (or equivalent for non US-based roles) Flexible paid time off Regular company-wide in-person events Home office stipend, and more! Corporate Values: Follow Through Deep Understanding Whatever It Takes Do Something Smart