Semgrep

Lead and scale a global technical support team, develop support strategies, and collaborate with product and engineering teams to improve customer experience. | 5+ years in support and services management, experience with tiered support models, strong leadership skills, proficiency with support systems, and technical understanding. | About Semgrep Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog. Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Snowflake, Dropbox, and Figma. Learn more at semgrep.dev. About the role We're looking for an experienced or aspiring Global Director of Customer Support to lead and scale our support organization as we continue to grow. You'll be responsible for managing a distributed team of Technical Support Engineers (TSEs) across North America, Europe, and Asia/Pacific, ensuring our customers receive an outstanding customer support experience with Semgrep's offerings. As our internal voice for the customer, you'll work closely with our TAM, Product, and Engineering teams to advocate for customer needs and drive continuous improvement. Reporting within our Engineering organization, you'll be instrumental in developing a customer-centric support strategy that aligns with our mission to make world-class software security available to everyone, while establishing the metrics and processes that ensure we're delivering on that promise. You will thrive in this role if you're passionate about building high-performing teams, solving complex technical challenges, and creating exceptional customer experiences at scale. We have a strong preference for this role to be based out of our San Francisco office, but for the right candidate, we are willing to be flexible. Prior experience in a fast-paced, tech environment is helpful, but we are more interested in your leadership and customer advocacy skills than your pedigree. What you'll do... Lead, mentor, and grow a global team of Technical Support Engineers, fostering a culture of customer obsession and technical excellence Develop and implement a comprehensive support strategy that scales with our business while maintaining our commitment to outstanding customer experience. Experience with tiered support models is highly relevant. Establish and track key performance indicators (KPIs) including customer SLAs, CSAT, and observability metrics to continuously improve team effectiveness and customer satisfaction Partner cross-functionally with Engineering and Product teams to identify customer pain points, influence product roadmap decisions, and drive improvements to the overall customer experience Collaborate with our TAM team to ensure seamless transitions from proof of concept explorations through to continuing long-lived enterprise partnerships. Work in partnership with our Finance team to ensure our support processes scale with our growth trajectory. Forecasting, budgeting, and resource planning oh my! You are ideal for this role if you have... 5+ years of experience in support and services management, ideally in a technology or software development environment with developers, AppSec practitioners, and/or builders as end users Proven track record of building and scaling customer support organizations from the ground up in high-growth companies. Experience with 24/7/7 and tiered support models Strong leadership and coaching abilities with a history of inspiring and developing high-performing, distributed teams In-depth understanding of technical support processes, playbooks, and metrics that drive both efficiency and customer satisfaction Proficiency in support systems such as Pylon, Salesforce Service Cloud, Zendesk, or similar platforms Willingness to deeply dig into Semgrep’s offering from a technical hands on perspective, and use that understanding to build better support processes, call out areas of high support cost to Engineering partners, and aid TSE training Excellent communication and interpersonal skills, with the ability to build trust and strong relationships with customers and internal stakeholders at all levels Availability for up to 20% travel (domestic and international) The estimated starting annual salary range for this position is $X to $X USD. The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits. We view equity as a meaningful part of our compensation philosophy and a way for employees to share in the long-term value they help create. Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve. What we offer (FTE only) Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles. We invest in our employees’ well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location to reflect local requirements and norms. For more detailed, location-specific information, please visit Semgrep Benefits. Who we are We bring together people from a wide range of backgrounds and disciplines—from physics and philosophy to formal methods research and full-fledged corporations. We’re new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both. Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here. Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Lead and develop a team of security researchers to improve detection rules and automation for vulnerability coverage. | Requires 2+ years of people management, 5+ years in security research, coding skills in Python or Rust, and experience in vulnerability research. | About Semgrep Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog. Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Snowflake, Dropbox, and Figma. Learn more at semgrep.dev. About the role You will lead the team of Security Researchers responsible for driving the coverage through rules for Secrets, Code, and Supply Chain: across all of our products. This team owns: Writing high-quality detection rules Advancing research and automation to make rule writing faster and more accurate Measuring and improving the overall quality and coverage of detections As the Manager of the Security Research Coverage team, you’ll report to the Head of Security Research. You’ll set the roadmap, partner with Product Management to focus on the most impactful detection areas, and drive continuous improvements in both accuracy and breadth of our vulnerability coverage. Success in this role means leading a team that delivers world-class detections, scales rule generation through automation and AI, and pushes the boundaries of what modern vulnerability research can achieve. You will: Hire, develop, and grow the team, cultivating a productive, engaging, diverse, and inclusive work environment that aligns with Semgrep's core values Work closely with product management, sales, and product development teams across all product lines Understand, measure, and elevate the velocity and quality of Semgrep detection rule delivery Prioritize your team’s work and schedules, balancing current product needs with strategic research that will help scale the team through AI and automation Contribute to the technical direction and to the research (depending on your profile) Directly impact the security posture of many customers by improving the quality of our detection You are ideal for this role if you have: 2+ years experience as a People Manager 5+ years experience as a Tech Lead in the Security space: App Sec Engineer, Security Researcher, Vulnerability Researcher, etc Comfortable working in a fast-paced environments where prototypes are rapidly iterated or discarded Comfortable tech leading and mentoring Security Researchers Excellent proactive communication skills, both verbal and written Fit in our low-ego high-impact culture Excitement about building for customers, iterating fast, and seeing solutions solve real developer problems Curiosity and a love of new technologies, especially AI/ML Comfortable writing code, especially in Python or Rust Some example projects you might work on include: Improve and scale Semgrep’s automated pipelines for generating and validating high-confidence detection rules Lead a team to identify and analyze vulnerability patterns (CVEs or from first-principle) across languages and ecosystems, and turn those into detection rules. Example: Improve supply chain reachability product for a given language, Code product can report security issues that cross the Android JNI interfaces, etc. Put in place unified measurements for performance of detection to ensure the best quality across our customers The estimated starting annual salary range for this position is $188,000 to $254,000 USD. The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits. We view equity as a meaningful part of our compensation philosophy and a way for employees to share in the long-term value they help create. Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve. What we offer (FTE only) Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles. We invest in our employees’ well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location to reflect local requirements and norms. For more detailed, location-specific information, please visit Semgrep Benefits. Who we are We bring together people from a wide range of backgrounds and disciplines—from physics and philosophy to formal methods research and full-fledged corporations. We’re new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both. Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here. Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Manage end-to-end sales processes for enterprise security solutions, build customer relationships, and achieve sales targets. | Proven success in selling security solutions to enterprise clients, strong communication skills, technical aptitude, and experience in high-paced sales environments. | About Semgrep Our mission is to make world-class software security available to everyone. This means building program analysis tools that are open source, easy to use, powerful, and fast. It also means building a team with security expertise and a passion for great developer experiences. Most of all, it means working with honesty and respect in a diverse community of dreamers and builders. We’ve redefined static analysis tooling by committing to all of these, and turned our project, Semgrep, into an essential safeguard for code at Snowflake, Dropbox, and more. About the role You'll be an Enterprise Account Executive in one of the fastest growing products in the DevSecOps market, working with some of the best Application Security and Developer teams in the world. You'll be an astute ambassador for your customers while tenaciously growing Semgrep's business. We're looking for folks who are builders, and have done before and gain energy from building a region and community of customers who are passionate about Semgrep. Along the way, you’ll learn how to scale a sales organization and take a developer-centric security product to market. You will grow your career by being an early member of a high-growth startup backed by Sequoia Capital, Redpoint Ventures, and Felicis Ventures. As the company grows, so will your career opportunities. As a member of our team, you’ll be a part of the decisions that make an early-stage startup successful and your work will be critical to our mission. Every customer you onboard will have a measurable impact on their software security. We’re excited to see what you do. What you’ll do • Work with the large Enterprise customers in a variety of industries, from banking to software development SaaS companies and everything in between covering the West Coast • Own customer engagements end-to-end, from prospecting, to engagement, to close, and expansion • Once you land an account, you’ll onboard and grow them with additional products or increased Semgrep usage • Manage inbound leads with a lightning fast follow-up and diligently qualify opportunities • Achieve and exceed goals consisting of outbound phone calls, emails, product demos, and trials (Proof of Concepts) every quarter • Maintain accurate pipeline management with expert-level forecasting and execute a territory plan • Work closely with Customer Success and Product Management to ensure smooth launches and fuel future product growth You are ideal for this role if: • You have a proven track record of successfully selling security solutions to CISOs and other senior security executives within the West Coast United States region • You possess excellent verbal, written communication, and product demo skills • You are curious: you probe deep for customer pain-points and issues they’re trying to resolve with code security, and know how Semgrep can help • Your mantra is always-be-prospecting: the world of DevSecOps, and specifically, AppSec is rapidly changing. You strive to be an expert yourself and have access to Semgrep experts so, when you reach out to a prospect, they want to take your meeting • You are tenacious: build 4-5x pipeline, advance deals, work the organization chart, know how to align resources • You are resilient: you will take early morning or late evening customer calls and travel for customer onsite meetings • You have 5-10 years of sales experience in high pace environments with consistent quota achievement. You have closed multiple 6 or 7-figure deals a year, several years in a row within large Enterprise organizations. Bonus: relevant AppSec experience and/or early stage startup experience • You have excellent customer orientation: possess record breaking SLAs in responding to any and all customer needs • Are an expert in working asynchronously using Slack, Google Suite, email, video conferencing, etc. • You have the technical aptitude to become fluent in the Semgrep and the DevSecOps industry Compensation • Salary Range: $150,000 - $160,000* USD ($300,000 - $320,000 uncapped OTE) • Our compensation package includes equity and benefits in addition to salary. Location • This will be 100% remote position, however candidates must be geographically located on the East Coast of the United States (New York). What we offer Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they’re above the average for comparable roles. We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more. Our benefits are for everyone, so that you’re taken care of, and we work with individuals to make sure they have what they need, whether that’s quiet work space, adjusted hours, or something else. Who we are We have people from France and the Philippines, physics and philosophy, formal methods research and full fledged corporations. We’re new parents and new grads, aspiring authors and aspiring Americans, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both. Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are — including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what’s vitally important to you — your family, your religion, your politics. We value what you love in this world — your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you’re exceptional in your role, believe in Semgrep’s mission, and treat Semgrep’s values as your own, you belong here. Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.