Selective Insurance Company of America

The role involves serving as a liaison between the company and agents, managing relationships to achieve profitable growth. Responsibilities include training agents, monitoring agency results, and ensuring compliance with company policies. | Candidates must have a proven track record in agency management and possess superior communication and organizational skills. A college degree is preferred along with 6+ years of relevant experience in underwriting or marketing. | About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Serves as a liaison between the company and agents and acts as a relationship manager for our agents, regional underwriting team and corporate departments. Assess the strengths and weaknesses of agents and assists them in achieving a mutual goal of profitable growth in both volume and policy count. Ensures that agents are familiar with and use Selective’s initiatives, products, policies, procedures and services. Conducts training and trains and mentor AMS at lower levels. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities Develop a profitable agency force that is familiar with Selective’s initiatives, products, policies, procedures and services. Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Selective. Monitors agency results and follows up with agent both as to growth/profitability/share of wallet and compliance with company’s initiatives, procedures and policies. Develop professional working relationship with agent, regional underwriting and claim teams, and corporate departments. Conduct underwriting, sales and information technology training for agents and their staff. Keeps two-way communication between agent and company continuously open and viable; and encourage agent usage of all Selective systems including CLAS, PLUS and eSelect. Performs inspections as determined by Loss Control Guide, makes risk improvement or correction of deficiency recommendations and promptly follows up on same, documenting the file accordingly. Stays alert for and advise company of any industry information, new ideas, products or any changes in other carrier philosophies that could positively or adversely affect Selective. Audit agents One & Done book of business and provide quality assurance feedback to agent and underwriting team. Meet regularly and frequently with CMS, Loss Control Rep, Bond Rep, Personal Lines Rep (if applicable) to discuss agency results and opportunities for greater growth and profitability. Must be able to drive an automobile to travel within territory. Car travel represents approximately 40-50% of employee’s time. Qualifications Knowledge and Requirements Must be results oriented with a proven track record in establishing, prioritizing and achieving business goals. This role is for a seasoned AMS with proven track record. Demonstrated superior communication, negotiation & presentation skills. Must be a high achiever with superior organizational skills who is self-motivated, pro-active, flexible, and able to work independently, from a remote location. Must be able to maximize technology to ensure high productivity ( Must be proficient with Microsoft Word, Excel, PowerPoint and all internal business related software). Must have valid state-issued driver’s license in good standing and be able to drive an automobile. Education and Experience College degree preferred with 6+ years underwriting, marketing or field underwriting experience. The following experience is also preferred: 4 years Agency Management, rating 3 years Claims, loss control-inspection Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $97,000.00 - USD $133,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Liability Claims Specialist will handle the company's Garage auto property damage claims, focusing on both First and Third party claims. Responsibilities include coverage analysis, investigation, negotiation, and ensuring compliance with company policies. | Candidates should have adjuster licenses where required and possess effective communication and negotiation skills. A college degree and 1-5 years of relevant experience in Commercial or Personal Lines Auto are preferred. | About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview The purpose of this position is to provide direct handling of the company’s Garage auto property damage claims with a focus on First and Third party claims including Garagekeeper coverage. The position will involve both attorney represented and non-represented claimants. Responsibilities of this position include coverage analysis, investigation, evaluation, negotiation and disposition of assigned claims. This position may also entail handling of bodily injury and general liability claims and/or willingness to learn same. The individual in this position will also ensure claims are processed within company policies, procedures, and within the individual’s prescribed authority with exceptional standards of performance. Responsibilities Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well as subrogation recovery opportunity. Investigate coverage and issue applicable coverage letters. Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc.) Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language. Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives. Explores salvage and subrogation potential, as well as arbitration opportunity. Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling. Enlists the assistance of vendors and/or other resources to help with remediation services or future analysis of auto damage or settlement values. Ensures compliance with company, state and federal regulations. Qualifications Knowledge and Requirements Adjuster licenses in states requiring same Effective verbal and written communication skills Strong time management and organizational skills Negotiation and claim disposition skills with proven problem-solving ability Strong judgment and decision making skills Self-starter with ability to work independently Moderate proficiency with standard business-related software Education and Experience College degree preferred 1-5 years of Commercial and or Personal Lines Auto experience preferred Industry training/designations preferred Understanding of Garage Auto/Auto Dealer policy language and endorsements preferred Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $72,000.00 - USD $109,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Provide advanced customer service, handle inquiries, process transactions, and support departmental projects. | High school diploma, 1+ years in insurance or related field, customer service experience, proficiency in Microsoft Office, and strong communication skills. | Customer Care Associate II (Remote after training period)About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Provide advanced customer service to internal and external customers for personal and commercial lines policies across multiple service areas, including Billing and PaySync Services, performing tasks in either area as business needs dictate. This role handles complex inquiries, transactions, and problem resolution, requiring strong technical knowledge of systems and processes. Responsibilities include managing customer issues, processing payroll and/or billing transactions, supporting premium audits, and contributing to departmental projects and process improvements. This position is designed to provide coverage across multiple service areas. Employees will have a primary assignment but may be cross trained to rotate between these functions based on business priorities, seasonal demand, or departmental needs. Flexibility and willingness to learn new processes are essential for success in this role. All duties must comply with legal and regulatory requirements. *Please note, the targeted shift will be 11a-7p EST. Responsibilities Manage high-volume inbound calls in a call center environment, addressing Billing or PaySync inquiries. Gather detailed information for new loss reports and payroll submissions, educate customers, and set expectations for claims or billing processes. Determines when issues are to be escalated, and when to request exceptions above department guidelines. Handle customer complaints, provide appropriate solutions and alternatives within the time limits in a professional demeanor; follow up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools. Identify and assess customers' needs to achieve satisfaction. Process and reconcile payroll data for PaySync accounts, including year-end and mid-year endorsements, and support premium audit processes. Negotiate audit pay plans within outlined guidelines. Escalate exceptions from management to the Billing Services team for review prior to offer to policyholder or agent. Market and assist with customer sign up for online services. Trouble shoot and assist with customer self-service calls to include assisting customers with information available on website. To include updating email address, unlock an account, assist with disabled accounts, walk a customer through updating funding and making payments based on security guidelines. Act as a liaison with internal departments (Billing Services, Premium Audit, Underwriting) and external partners (agents, payroll providers) to ensure accurate and timely resolution. Contribute to departmental projects, reporting, and process improvement initiatives; assist in monitoring service levels and identifying gaps. Provide onboarding support and peer coaching for new hires; may assist with quality reviews and training. Maintain compliance with regulatory requirements and company standards for billing, claims, and payroll handling. Perform other related tasks as assigned to support multiple service areas. Qualifications High school diploma or equivalent required. 1+ years in insurance industry or related field preferred. 3+ years in customer service preferred. Experience with billing, claims, or payroll processing. Bilingual skills a plus Excellent customer service and communication skills (verbal and written). Ability to multitask in a fast-paced environment with attention to detail. Strong proficiency in Microsoft Office (Word, Excel, Outlook). Familiarity with insurance systems preferred. Analytical and problem-solving skills; ability to troubleshoot and resolve issues effectively. Ability to manage complex transactions and resolve escalated issues independently. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $53,000.00 - USD $73,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.