Seesaw

Manage renewal forecasting, retention strategy, and optimize renewal automation to improve customer health and adoption. | 5+ years in Customer Success or related fields with 2+ years managing renewal forecasting and revenue targets, strong analytics, and leadership of distributed teams. | About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Role: We are seeking a strategic, data-driven Manager of Customer Success to lead our Digital (scaled) segment. This leader will manage a team of five, including Customer Success Managers and Team Leads, supporting single-school customers across the U.S. and international markets. This role supports both U.S. and international employees, including team members in Jordan and the UK, and requires flexibility with morning hours to collaborate effectively across time zones. The Manager is responsible for renewal performance, activation strategy, and lifecycle automation across a high-volume, digital-first portfolio, driving predictable revenue outcomes and scalable growth. This is a highly collaborative role, partnering closely with Revenue Operations, Finance, and Marketing leaders. Success requires strong cross-functional experience, executive communication skills, and the ability to influence stakeholders across the organization. Your Responsibilities: Revenue & Retention Performance Own renewal forecasting and Net Revenue Retention (NRR) across the Digital segment Drive strategy to increase retention at scale. Reduce past-due renewals through structured outreach and proactive risk management Optimize renewal automation and self-serve motions to improve efficiency and conversion Team delivery on meeting and exceeding renewal and expansion goals Pipeline management of renewal/expansion targets and report out on key metrics Analysis of industry trends and performance metrics to drive execution and accelerate results Customer Health, Activation & Lifecycle Strategy Improve customer health and adoption across a digital-first portfolio Continuously optimize renewal journeys and the self-serve renewal experience Identify at-risk signals and build proactive intervention plays Cross-Functional & Operational Leadership Partner regularly with Revenue Operations, Finance, Marketing, and Customer Operations to align forecasting, automation, and campaign strategy Reduce manual CSM workload through process improvements and scalable systems Support international territories (MENA, AUS, UK) while ensuring global consistency in playbooks and execution Team Leadership & Performance Management Inspire, attract, and manage a team of 5 high-performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard Drive weekly forecasting rigor and KPI accountability Coach onboarding, product launches, and skill development to elevate team performance Your Requirements: 5+ years in Customer Success, Account Management, or Retention 2+ years people management experience Experience managing renewal forecasting and revenue targets Strong analytical skills — comfortable using dashboards and performance data Experience building or optimizing lifecycle automation using industry standard tools. Experience in SaaS, EdTech, or scaled customer segments preferred Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability Proven track record of consistently achieving business targets and quotas Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. The target annual base salary range for this position is: $110,000-140,000 This is an Exempt position Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days. Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users. We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use. Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice. Our company participates in E-Verify.

Manage full sales cycle to drive K12 district partnerships and revenue growth through territory planning, outreach, and collaboration. | 5+ years K12 sales experience with deep knowledge of K12 market, territory relationships, and ability to travel extensively. | About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Team: You will work closely with Sales, Sales Development, Customer Success Managers, Professional Development, Implementation Specialists, Content Developers, and Marketing to drive the sale from start to close. Your expertise will be essential in understanding the needs of each individual district and working closely with the team to position our solution to best meet their unique needs. Your Role: With a clear passion for Seesaw's mission and a strong drive to succeed, you are ready to tackle a full cycle sales role, helping schools and districts leverage Seesaw in their learning community. You must have prior success in K12 education sales - as well as a firm understanding of the K12 educational ecosystem within your territory. Ideally, you have relationships with districts in the territory you are applying for and a deep knowledge of the state's landscape, initiatives, funding, adoptions, etc. You must be a hungry and driven self starter, a team player, and have a hunter mentality. Your Responsibilities: • Uncover and Identify the unique needs of schools & districts to best position Seesaw and build new partnerships • Design and execute sales territory plans by identifying opportunities within the market, developing effective outreach strategies, and aligning with revenue goals • Develop, grow and manage a pipeline of new and expanding schools and districts • Develop and execute campaigns to drive pipeline generation • Manage the end-to-end sales process to meet or exceed bookings and revenue goals • Create and manage local and regional purchasing cooperative relationships and agreements • Create quarterly forecasts against established targets and contribute to weekly, monthly, quarterly, and annual sales cadence meetings • Collaborate cross-functionally, especially with CX and Marketing, to ensure a strong customer-experience, report on trends and customer feedback, and drive sales • Utilize Salesforce, Gong, and Outreach to manage and report on opportunities from the initial interest of a customer to the close of the sale • Travel to key growth accounts, conferences, local events and onsite visits Requirements: • 5+ years of successful K12 sales experience, ideally experience selling both Platform and Content in a field sales role • Understands K12 market including: how to operate successfully in schools and districts in your territory; how to lead decision-makers and influencers to partner and purchase solutions like Seesaw; how to navigate K12 funding and procurement processes; and deep understanding of local/regional/county/state education initiatives • Willingness to spend as much as 50% of your time in the field, with the ability to travel locally or nearby states as needed • Adept at managing the full sales cycle from Discovery to Closing • Demonstrates strong quota achievement year over year • Flexible, adaptable, and able to thrive in a fast-paced, collaborative work environment • Excellent communication skills, both written and verbal, with the ability to articulate complex ideas/solutions clearly and concisely • Advanced listening skills and ability to successfully address customer needs, pain points, objections, and inquiries and align Seesaw solutions with their objectives, goals, and vision • Ability to build partnerships and leverage experts and executive sponsors to build new partnerships • Technology savvy and loves learning new tools and processes to make us better/faster/smarter • Detail-oriented and well-organized; excellent Salesforce hygiene; obsessive about not letting things slip through the cracks • Must be located in Nashville, Louisiana, or Atlanta (or surrounding areas) Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. The annual compensation range for this position is: $150,000 - $230,000 OTE This is an Exempt position. Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days. Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users. We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use. Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice. Our company participates in E-Verify.

Lead and execute business technology strategy, optimize revenue operations, manage cross-functional partnerships, develop the team, standardize systems, enhance reporting, and support sales productivity and planning. | 5+ years leadership in RevOps or similar, deep Salesforce expertise, SaaS operations experience (preferably K-12), strong strategic and analytical skills, process optimization knowledge, and project management ability. | About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Team: Seesaw’s Director of Business Technology will collaborate closely with Executive Leadership, Sales, Customer Experience, Marketing, and Finance teams. As a central figure in Seesaw's operations, you will drive the vision, execution, and strategic alignment of key business technologies like Salesforce that propel our entire organization forward. Your Role: We are looking for a strategic, high-impact Director of Business Technology to help scale Seesaw's business. This role will oversee end-to-end revenue processes, KPI reporting, and key operational functions that enhance customer experience and fuel growth. As both a people leader and a thought leader within the Business Technology team, you will take ownership of how technology supports and integrates with business strategy, working cross-functionally to drive results, improve business processes, and maximize the value of technology investments. This is an ideal opportunity for someone who understands both the business context and the technical infrastructure needed to drive impactful change across the organization. Your Responsibilities: • Lead Business Technology Strategy: Define and execute the long-term vision for business technology at Seesaw. Build strong relationships with stakeholders, set clear priorities, and ensure accountability for cross-functional initiatives. • Optimize Revenue Operations (RevOps): Oversee and optimize RevOps processes, including sales funnel tracking and operational metrics. Deliver actionable insights, recommend improvements to enhance conversion, and boost overall efficiency. • Drive Strategic Partnerships: Partner with leaders across Sales, CX, Marketing, and Finance to align technology initiatives with business goals. Translate business requirements into a clear technology roadmap, ensuring transparency and clear communication across regular progress updates. • Develop Your Team: Mentor and grow the Business Technology team, protecting their focus and aligning their strengths with Seesaw’s business objectives. • Standardize Data & Systems: Lead the standardization of Seesaw’s RevOps ecosystem (Salesforce, Gainsight, NetSuite, Tableau), ensuring data integrity, seamless integration, and reliable reporting. Support data migration and system integration for future acquisitions. • Enhance Reporting & Insights: Develop and standardize reporting frameworks to provide actionable insights for all key business teams. Deliver impactful reporting through daily updates, monthly materials, and quarterly board presentations, using data to inform strategic decisions. • Influence Business Decisions: Provide data-driven recommendations that influence key business decisions and drive outcomes based on performance metrics, forecasts, and strategic objectives. • Boost Sales Productivity: Optimize sales team productivity by streamlining processes, eliminating friction points, and accelerating the speed and velocity of deals, including new business and renewals. • Support Annual Planning: Contribute to the annual planning cycle, including capacity planning, territory design, incentive compensation, quota setting, and sales targeting. • Oversee Tool Administration: Manage the administration of sales tools and ensure effective project management for all sales operations initiatives. Your Requirements: • 5+ years in a leadership role within RevOps, business operations, sales operations, finance, or similar, with a proven track record of driving operational excellence and technology-enabled business transformation. • Deep Salesforce Expertise: Strong understanding of Salesforce's full capabilities, including reports, dashboards, and process automation, with the ability to optimize these tools for evolving business needs. • Leadership & Development: Proven ability to mentor, train, and coach team members, fostering continuous growth, high engagement, and performance improvement. • SaaS Operations Experience: Previous experience leading fast-paced SaaS operations teams, ideally within K-12 or other education-focused verticals. • Global Mindset: Experience in both U.S. and international markets strongly preferred, with the ability to manage complex, multi-market operations. • Strategic & Analytical Acumen: Ability to translate high-level business strategies into actionable technology and operational requirements, with strong analytical skills to extract insights and drive data-backed decisions. • Process Optimization: Deep understanding of how to standardize and optimize processes across multiple functions, especially sales and customer experience. • RevOps Best Practices: Familiarity with DealDesk processes and/or revenue recognition best practices, and the ability to implement scalable solutions in a rapidly growing business. • Project Management: Proven organizational skills and ability to manage multiple competing priorities and projects in a fast-paced, dynamic environment. Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. The hiring range for this position is $134,800 - $160,065 Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice. Our company participates in E-Verify.