Sedgwick

Manage strategies for large client accounts, retain clients and grow revenue, lead service teams, and coordinate service delivery across departments. | Requires 10+ years of related experience, including account management or supervisory adjuster experience, with a bachelor's degree preferred and insurance designations noted. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Services Director | Industry Experience Required Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?   * Apply your client service and account management expertise to build strategies that strengthen client relationships, satisfaction, and retention.  * Lead complex client programs and deliver strategic solutions for organizations with sophisticated service models and evolving business needs. * Partner across operations, information technology, and business development to remove barriers and continuously improve the client experience. * Use client insights, program trends, and stewardship reporting to identify opportunities, address concerns, and support successful renewals. * Drive business growth by identifying cross-selling opportunities and negotiating service plan improvements that create value for clients.  * Lead and develop Client Services professionals supporting complex programs while leveraging Sedgwick’s broad global network of expertise. * Take advantage of professional development and growth opportunities while enjoying flexibility and autonomy in your work and career path. * Access diverse and comprehensive benefits designed to support your mental, physical, financial, and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.  PRIMARY PURPOSE OF THE ROLE: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff. ESSENTIAL RESPONSIBLITIES MAY INCLUDE  * Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs. * Conducts pre-renewal visits reviewing client loss experience and general company performance.  Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. * Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs. * Negotiates changes or improvements to service plan. * Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.  * Coordinates client invoicing, audits and accounts receivable follow up for assigned clients. * Resolves all major customer service issues.  * Identifies and solicits cross-selling opportunities.  * Participates in local insurance community through advanced education and affiliation memberships.  * Supervises and directs personnel assigned to programs requiring multiple Account Representatives.  * Ensures compliance with all applicable Quality initiatives.  QUALIFICATIONS   * Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designations preferred.  * Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity  Line of Business Experience: Liability and Workers Compensation Preferred TAKING CARE OF YOU    * Flexible work schedule.    * Referral incentive program.    * Career development and promotional growth opportunities.    * A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.   WORK ENVIRONMENT REQUIREMENTS INCLUDE    When applicable and appropriate, consideration will be given to reasonable accommodations.   * Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines   * Physical: Computer keyboarding  * Auditory/Visual: Hearing, vision and talking   As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (115K - 135K). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.   Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. IF YOU'RE EXCITED ABOUT THIS ROLE BUT YOUR EXPERIENCE DOESN'T ALIGN PERFECTLY WITH EVERY QUALIFICATION IN THE JOB DESCRIPTION, CONSIDER APPLYING FOR IT ANYWAY! SEDGWICK IS BUILDING A DIVERSE, EQUITABLE, AND INCLUSIVE WORKPLACE AND RECOGNIZES THAT EACH PERSON POSSESSES A UNIQUE COMBINATION OF SKILLS, KNOWLEDGE, AND EXPERIENCE. YOU MAY BE JUST THE RIGHT CANDIDATE FOR THIS OR OTHER ROLES.

Design, build, and operate production generative AI agents and full-stack applications, own the end-to-end build stream, and partner with business operations while guiding junior engineers. | Requires at least six years of software engineering experience, three years shipping production generative AI workloads, proficiency in Python, React, AWS, Terraform, and CI/CD, plus a bachelor's degree in a quantitative discipline. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Senior Forward Deployed Engineer Remote role, open to U.S. based candidates. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Owns a build stream end to end within a pod: problem shaping with the Principal, implementation, production operation, and instrumentation of the outcome the business said it would measure. Designs, builds, and operates production Generative AI agents, workflows, and applications — including request orchestration, tool execution, state management, and interaction with enterprise systems. Develops full-stack software in Python and React, shipping both the service and the interface a business user touches. Owns deployment and operation on AWS, with infrastructure as code in Terraform and CI/CD in GitHub Actions, including environments, secrets, and repeatable promotion to production. Implements evaluation, observability, and human-in-the-loop controls for AI systems: provenance on material outputs, confirmation on consequential claims actions, and evidence that a workflow is ready to move up the autonomy ladder. Implements authentication, authorization, logging, monitoring, and error handling to meet enterprise security, auditability, PHI, and reliability requirements. Integrates AI services with enterprise and legacy systems — including APIs, data platforms, and event streams — using approved, non-invasive patterns and versioned contracts. Stewards a shared capability as assigned (context, documents, agents, or assurance), with authority to block a duplicate build in another pod. Embeds with vendor delivery teams for co-development when the stream requires it: shared repositories in Sedgwick accounts, shared definition of done, not acceptance testing after a demo. Sits with examiners, nurse reviewers, or operations staff; watches the work; and turns that into scoped services, workflows, and UI changes. Provides technical guidance and mentoring to Junior AI Engineers, promoting engineering standards, code quality, and operational excellence. Troubleshoots and leads root cause analysis and performance optimization for latency, throughput, cost, correctness, and reliability of production AI services. Evaluates and recommends improvements to architecture, platform capabilities, and engineering process for the stream and the shared substrate. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES Performs other duties as assigned. Travel as required, including on-site work with claims or Managed Care operations and with vendor delivery teams. QUALIFICATIONS Education & Licensing Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required. Master’s degree preferred. Experience Six (6) + years of software engineering experience, with at least three (3) years shipping production Generative AI agents, workflows, or applications — including evaluation, failure handling, and a human review loop — or an equivalent combination of education and experience. Hands-on experience building and operating production workloads on AWS required. Cloud certification without production ownership is not sufficient. Hands-on experience with Python, React, GitHub Actions, and Terraform required, including ownership of CI/CD and infrastructure rather than editing templates. Experience embedding with business users or a vendor delivery team to co-develop, rather than receiving a completed specification, preferred. Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred. Skills & Knowledge Strong full-stack engineering skills in Python and React, with solid working knowledge of SQL, REST APIs, and service design Hands-on AWS: has built, deployed, and operated production services, including networking, identity, and operational concerns sufficient for a regulated environment Hands-on GitHub Actions and Terraform: owns pipelines and infrastructure as code, including review, drift, and recovery Production command of Generative AI agents, workflows, and applications — tool use, orchestration, evaluation, and human-in-the-loop patterns — sufficient to ship and run, not only prototype Ability to implement services in alignment with enterprise architecture, governance, PHI handling, and compliance requirements Ability to sit with examiners or operations staff and leave with scoped work; comfortable as the only engineer in that room Ability to work collaboratively in a fast-paced Transformation Office, including pairing with vendor engineers when required Strong mentoring, collaboration, and technical communication skills Experience with machine learning, model fine-tuning, and/or graph databases (e.g. Neo4j) preferred Experience with PydanticAI (or equivalent agent framework), agent observability, and AI Ops / LLMOps a plus Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodation. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

You would own a value-stream pod’s technical outcomes by architecting production AI agents and workflows, setting engineering standards, mentoring teammates, and shaping solutions with business leaders. | The role requires 10+ years of software engineering experience, including four years in production AI, a bachelor’s degree in computer science or a related field, and hands-on Python, React, AWS, and Terraform expertise. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Principal Forward Deployed Engineer Remote role, open to U.S. based candidates. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Owns the technical outcome of a value-stream pod from problem shaping through production operation, including whether work contributes to shared capability or is incomplete. Partners directly with business transformation leadership, examiners, nurse reviewers, and operations — sitting with users, shaping ambiguous problems, and refusing work that would wire new capability onto a process known to be broken. Architects and personally builds production Generative AI agents, workflows, and applications, contributing code in Python and React rather than reviewing from a distance. Sets and enforces engineering standards for the pod: API-first and contract-first delivery, AWS and Terraform as the path to production, GitHub Actions as the CI/CD bar, evaluation and observability as release gates, and human confirmation on consequential claims actions. Accountable for whether the pod lands on shared substrate (context, documents, agents, assurance) or forks it; exercises stewardship and design-council authority to block duplicate builds. Defines interface terms with vendor delivery teams when the stream is co-developed: shared repositories in Sedgwick accounts, Sedgwick-owned contracts, shared definition of done. Establishes evaluation, provenance, and autonomy-ladder evidence for AI workflows — what may auto-complete, what must ask then do, and what is not ready — with the business owning thresholds. Leads technical solution design and architectural review for the stream; escalates conflicts with enterprise standards (identity, model egress, PHI, portability) rather than absorbing them quietly. Represents the pod on the AI Engineering design council; operates independently and is expected to converge with peer Principals without requiring SVP arbitration for ordinary technical disagreement. Provides technical guidance and mentoring to Senior and Junior AI Engineers; raises the pod’s bar on code quality, operational excellence, and forward-deployed practice. Leads complex troubleshooting, root cause analysis, and performance optimization for business-critical AI services and platforms. Evaluates and recommends whether a capability should be built in-house, co-developed with a vendor, or not built — with a named owner and a removal path when a compromise is accepted. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES· Performs other duties as assigned. Travel as required, including regular on-site work with claims or Managed Care operations and with vendor delivery teams. QUALIFICATIONS Education & Licensing Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required. Master’s degree preferred. Experience Ten (10)+ or more years of software engineering experience, including at least four (4) years owning production Generative AI or applied-AI systems in the field — agents, workflows, or applications, including evaluation, failure handling, and a human review loop — or an equivalent combination of education and experience.Hands-on production experience on AWS, and hands-on Python, React, GitHub Actions, and Terraform, at a level sufficient to set the bar for a pod, not only meet it. Cloud certification or architecture-only experience without recent production code is not sufficient.Experience leading technical delivery for a value stream or equivalent without people-management authority.Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred. Skills & Knowledge Expert full-stack engineering skills in Python and React, with strong SQL, APIs, and service design; still writes production code Deep, hands-on AWS, Terraform, and GitHub Actions — including identity, networking, environments, and operational recovery — sufficient to set standards and review others’ work Production command of Generative AI agents, workflows, and applications, including tool use, orchestration, evaluation, provenance, and human-in-the-loop patterns Ability to walk into a design session with examiners or operations leaders and leave with a shaped problem, scoped build, and explicit non-goals Ability to keep a pod on shared substrate and to stop a duplicate build without escalating every conflict Ability to set interface terms with vendors and internal platform teams while remaining a peer IC, not a manager of either Strong mentoring, collaboration, and technical communication skills with the ability to influence transformation leadership, architecture, security, and engineering peers Experience with machine learning, model fine-tuning, and/or graph databases (e.g. Neo4j) preferred Experience with PydanticAI (or equivalent agent framework), agent observability, and AI Ops / LLMOps a plus Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodation. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

You would architect production-grade generative AI agents and workflows, set engineering standards, partner with business leadership, and mentor engineering staff. | Requires 10+ years in software engineering, including four years in production generative or applied AI, proficiency in Python, React, AWS, Terraform, and GitHub Actions, and a bachelor's degree in a quantitative discipline. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Principal AI Engineer Remote role open to all U.S. states. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Owns the technical outcome of a value-stream pod from problem shaping through production operation, including whether work contributes to shared capability or is incomplete. Partners directly with business transformation leadership, examiners, nurse reviewers, and operations — sitting with users, shaping ambiguous problems, and refusing work that would wire new capability onto a process known to be broken. Architects and personally builds production Generative AI agents, workflows, and applications, contributing code in Python and React rather than reviewing from a distance. Sets and enforces engineering standards for the pod: API-first and contract-first delivery, AWS and Terraform as the path to production, GitHub Actions as the CI/CD bar, evaluation and observability as release gates, and human confirmation on consequential claims actions. Accountable for whether the pod lands on shared substrate (context, documents, agents, assurance) or forks it; exercises stewardship and design-council authority to block duplicate builds. Defines interface terms with vendor delivery teams when the stream is co-developed: shared repositories in Sedgwick accounts, Sedgwick-owned contracts, shared definition of done. Establishes evaluation, provenance, and autonomy-ladder evidence for AI workflows — what may auto-complete, what must ask then do, and what is not ready — with the business owning thresholds. Leads technical solution design and architectural review for the stream; escalates conflicts with enterprise standards (identity, model egress, PHI, portability) rather than absorbing them quietly. Represents the pod on the AI Engineering design council; operates independently and is expected to converge with peer Principals without requiring SVP arbitration for ordinary technical disagreement. Provides technical guidance and mentoring to Senior and Junior AI Engineers; raises the pod’s bar on code quality, operational excellence, and forward-deployed practice. Leads complex troubleshooting, root cause analysis, and performance optimization for business-critical AI services and platforms. Evaluates and recommends whether a capability should be built in-house, co-developed with a vendor, or not built — with a named owner and a removal path when a compromise is accepted. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES· Performs other duties as assigned. Travel as required, including regular on-site work with claims or Managed Care operations and with vendor delivery teams. QUALIFICATIONS Education & Licensing Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required. Master’s degree preferred. Experience Ten (10)+ or more years of software engineering experience, including at least four (4) years owning production Generative AI or applied-AI systems in the field — agents, workflows, or applications, including evaluation, failure handling, and a human review loop — or an equivalent combination of education and experience.Hands-on production experience on AWS, and hands-on Python, React, GitHub Actions, and Terraform, at a level sufficient to set the bar for a pod, not only meet it. Cloud certification or architecture-only experience without recent production code is not sufficient.Experience leading technical delivery for a value stream or equivalent without people-management authority.Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred. Skills & Knowledge Expert full-stack engineering skills in Python and React, with strong SQL, APIs, and service design; still writes production code Deep, hands-on AWS, Terraform, and GitHub Actions — including identity, networking, environments, and operational recovery — sufficient to set standards and review others’ work Production command of Generative AI agents, workflows, and applications, including tool use, orchestration, evaluation, provenance, and human-in-the-loop patterns Ability to walk into a design session with examiners or operations leaders and leave with a shaped problem, scoped build, and explicit non-goals Ability to keep a pod on shared substrate and to stop a duplicate build without escalating every conflict Ability to set interface terms with vendors and internal platform teams while remaining a peer IC, not a manager of either Strong mentoring, collaboration, and technical communication skills with the ability to influence transformation leadership, architecture, security, and engineering peers Experience with machine learning, model fine-tuning, and/or graph databases (e.g. Neo4j) preferred Experience with PydanticAI (or equivalent agent framework), agent observability, and AI Ops / LLMOps a plus Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodation. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Lead and manage analytics strategy and team to deliver business insights and client value. | Bachelor's degree with 10+ years experience, strong communication, management, and analytical skills. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance VP Carrier and Captive Analytics PRIMARY PURPOSE: To direct and manage a team that provides visibility into the life cycle of client vision from an enterprise intelligence perspective. ESSENTIAL FUNCTIONS And RESPONSIBILITIES • Lead the Carrier and Captive analytics strategy and roadmap, setting priorities, sequencing investments, and building a dedicated capability aligned to business and client needs. • Establish the data and governance foundation required to scale Carrier and Captive analytics, including entity hierarchy, mappings, metric definitions, source logic, and integration with broader enterprise data, Finance, and technology initiatives. • Build actionable operational and leadership insights, translating complex multi-account, multi-policy, and parent/child structures into trusted rollups, metrics, and decision tools that show where attention or intervention is needed. • Use analytics to drive client value and growth, partnering across Operations, Client Services, Finance, and Marketing to translate performance into stronger stewardship, renewal, cross-sell, and ROI narratives. • Responsible for directing a team that manages business analytics and pipeline. • Responsible for developing and overseeing client relationship management enterprise solutions. • Responsible for providing strategic direction for business intelligence, contact management system, and client base intelligence analytics. • Oversees business and communications engagement analytics and presents information to business key holders. • May oversee budget management for the business area. Supervisory Responsibilities • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. • Provides support, guidance, leadership and motivation to promote maximum performance. Qualifications Bachelor's degree in a related field from an accredited college or university preferred. Ten (10) years of related experience or equivalent combination of education and experience required. Skills & Knowledge • Excellent oral and written communication skills, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Proven management/leadership skills • Ability to create and complete comprehensive, accurate and constructive written reports • Ability to work in a team environment • Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.# Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Lead enterprise transformation initiatives, process redesign, and technology-enabled change while coordinating senior leaders and cross-functional teams to achieve measurable business outcomes. | Requires a bachelor’s degree or equivalent, 10 years of business transformation experience, management leadership, and management consulting or B2B enterprise transformation experience; financial services experience is preferred. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance VP Business Transformation PRIMARY PURPOSE OF THE ROLE: The Vice President Business Transformation leads major business processes and supports functions that execute the company’s strategies. This role is responsible for delivering results for a core function or multiple areas of a business unit through subordinate managers and senior professionals. The VP partners with senior leaders to identify and prioritize high-impact opportunities, orchestrates cross-functional execution, and drives adoption of innovative, data-driven solutions. The VP sets or changes operational plans and goals for their area, ensuring alignment with enterprise objectives and fostering a culture of accountability and continuous improvement. Essential Responsibilities May Include • Leads transformation initiatives that support business unit growth objectives and deliver measurable impact through structured execution and strategic alignment. • Partners with divisional and functional leaders to identify and focus on high-value, enterprise-critical initiatives that advance organizational priorities. • Designs and delivers transformation programs by coordinating cross-functional teams, ensuring seamless execution and alignment with strategic goals. • Leads process redesign efforts with an emphasis on data-driven thinking and technology enablement to enhance efficiency and unlock innovation. • Accelerates deployment of innovative solutions by identifying, prioritizing, and implementing high-impact use cases in collaboration with technology and business leaders. • Applies analytical rigor to diagnose root causes, solve complex business problems, and inform data-backed decision-making. • Drives adoption and cultural alignment by executing proactive change management strategies and engaging stakeholders at all levels. • Serves as a trusted advisor by bringing strategic insight, executive presence, and clear, compelling communication to leadership discussions. • Tracks outcomes, manages risks, and embeds a culture of continuous improvement into all transformation efforts to ensure long-term success. Supervisory Responsibilities • Responsible for results delivered for a core function or multiple areas of a business unit through subordinate managers and/or senior professionals. • Builds and leads high-performing teams, fostering a culture of accountability, innovation, and continuous learning. • Aligns diverse teams around shared goals, breaking silos and enabling seamless execution of transformation initiatives. • Provides support, guidance, leadership, and motivation to promote maximum performance. • Administers company personnel policies and follows staffing standards and training recommendations. • Interviews, hires, and establishes colleague performance development plans; conducts performance discussions. Qualifications Bachelor's degree Business Administration, Finance, Economics, Management, or a related discipline from an accredited college or university preferred. Licenses as needed. Ten (10) years of related experience in business transformation, with several years in a management role having significant business impact or equivalent combination of education and experience required. Experience in management consulting and/or enterprise transformation roles within B2B environments required. Experience in the financial services sector (insurance, banking) highly preferred. Skills & Knowledge • Proven track record in strategy execution, analytics initiatives, and large-scale change programs • Strong collaboration, influence, and communication skills with ability to operate at senior leadership level • Analytical, innovative, and comfortable navigating ambiguity in complex organizations • Applied knowledge of technology-enabled operating models and data dependencies • Excellent oral and written communication skills, including presentation skills • Proven management/leadership and negotiating skill • Ability to create and complete comprehensive, accurate, and constructive written reports • Ability to work in a team environment and meet or exceed performance competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $175,000 - $240,000 A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Lead enterprise-wide transformation programs driving growth, efficiency, and customer experience through AI-enabled initiatives. | 10+ years leading large-scale business transformation, executive presence, AI tool leverage, and strong leadership skills. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director Business Transformation PRIMARY PURPOSE OF THE ROLE: The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models. Essential Responsibilities May Include • Leads enterprise or business unit–wide transformation programs aligned with strategic objectives. • Shapes transformation strategy and translates enterprise priorities into executable roadmaps. • Sponsors large-scale AI-enabled process redesign and technology enablement initiatives. • Partners with VPs and executive leaders to align priorities, resources, and outcomes. • Establishes enterprise-level governance, success metrics, and benefit realization frameworks. • Drives cultural adoption of data-driven decision-making and continuous improvement. • Ensures transformation outcomes are embedded into operating models. • Serves as a trusted advisor with executive presence and strategic insight. Supervisory Responsibilities • Provides support, guidance, leadership and motivation to promote maximum performance. • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Qualifications Master's degree from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred. Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required. Skills & Knowledge • Executive presence, enterprise thinking, and strong change leadership skills • Demonstrated practice of leveraging AI tools to accelerate personal delivery • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong time management and organizational skills • Proven management/leadership skills • Ability to create and complete comprehensive, accurate and constructive written reports • Ability to work in a team environment • Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000 - $160,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Always accepting applications. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.