Sedgwick

null | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator - Remote- Per Diem Monday- Friday 10:00am-7:00pm EST PRIMARY PURPOSE: To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs. Serves as the point of contact for high net worth clientele. Responsible for dispatching and coordinating multiple trades on large jobs with repair plans. Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client. Assists with special projects and training of new colleagues on processes and systems. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required. Skills & Knowledge Strong knowledge of concierge department systems and processes Detailed knowledge of other support departments Demonstrated ability to resolve issues and handle conflict Detailed knowledge of managed repair strategies and processes Demonstrated ability to work with other departments to accomplish objectives Strong oral and written communication skills, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Excellent interpersonal skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Manage global service delivery partnerships, oversee service quality and performance, lead strategic initiatives, and ensure compliance and smooth transitions in claims operations. | Bachelor's degree preferred, 8+ years related experience including 4+ years leadership, insurance industry expertise, and preferred certifications like Six Sigma, AIC, or CPCU. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance (Remote) Manager Global Service Delivery Operations - Casualty Claims PRIMARY PURPOSE: Manages the global service delivery partnership, which operates as an extension of Sedgwick's services. Oversees service quality, performance, and transitions to ensure seamless execution, continuous improvement, and alignment with organizational goals. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Manages the strategic relationship with the global service delivery partner, fostering collaboration, driving performance, and ensuring alignment with organizational goals through effective partnership governance. Establishes and maintains a strong, strategic partnership with the global service delivery partner, aligning their service delivery with Sedgwick’s goals and ensuring clear communication and accountability. Monitors the global service delivery partner’s production and quality metrics, enforces service level agreements (SLAs), and proactively addresses performance issues to maintain high standards. Drives strategic initiatives that enhance process efficiency, reduce waste, and improve service effectiveness through innovation and best practices. Leads the smooth transition of work to the global service delivery partner, ensuring minimal disruption, clear documentation, and effective knowledge transfer during onboarding or scope changes. Implements governance frameworks to oversee compliance, manage risks, and ensure the global service delivery partner’s operations align with Sedgwick’s regulatory and quality standards. Facilitates stewardship meetings and reporting by coordinating agendas, compiling performance data, and ensuring actionable insights are shared with key stakeholders. Performs onboarding and offboarding oversight by managing the end-to-end process, including initiation of IT access requests, coordination with internal departments, and validation of compliance requirements. Facilitates change management by guiding stakeholders through transitions in processes, systems, or scope. Evaluates resource alignment regularly to ensure the global service delivery partner maintains the right mix of skills and capacity as technology and business needs evolve. Prioritizes operational requests for global service delivery support by assessing urgency, impact, and alignment with business goals. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Travels as required. SUPERVISORY RESPONSIBILITIES Provides support, guidance, leadership and motivation to promote maximum performance. Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Preferred certifications include Six Sigma, Associate in Claims (AIC), and/or Chartered Property Casualty Underwriter (CPCU). Experience Eight (8) years of related experience or equivalent combination of education and experience required, to include four (4) years of leadership management experience. Experience working with executive team and operations to drive national initiatives and industry experience strongly preferred. Skills & Knowledge Strong knowledge of the insurance industry In-depth technical knowledge of third-party claims administration operations Ability to research technical issues Demonstrated leadership presence Strong judgement and ability to make sound decisions in a fast-paced, dynamic setting Excellent oral and written communication skills, including presentation skills Analytical and interpretive skills Strong time management and organizational skills Excellent interpersonal skills Proven management/leadership skills Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($77,000 - $105,000) USD annual salary. Commission eligible role. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Not specified due to missing job description. | Not specified due to missing job description. | Description: Requirements: Benefits:

Provide exceptional customer support on Sedgwick’s temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. Handle inbound calls, process hotel extensions, and support billing-related questions while ensuring accuracy and quality service. | A bachelor's degree or equivalent is preferred, along with four years of experience in claims processing or related business experience. Strong knowledge of billing systems, excellent communication skills, and the ability to work in a team environment are essential. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Customer Service Specialist FULL TIME REMOTE POSITION SCHEDULE: TUESDAY-SATURDAY 2PM-11PM EST PRIMARY PURPOSE: To provide exceptional customer support on Sedgwick’s primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. This role is responsible for handling inbound calls, processing hotel extensions, supporting billing-related questions, and performing administrative tasks to ensure accuracy, timeliness, and quality service across all housing operations. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner. Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills . Learns the functions of each department in order to accurately resolve issues and answer questions. Accurately and efficiently enters new housing claims into the system. Monitors inbound email for claim questions, approvals, and new housing requests. Contacts insureds via text and email to confirm hotel extension needs. Updates and maintains the hotel database to ensure accuracy and uniformity. Extends hotel stays for clients currently in-house. Retrieve hotel folios (receipts) from properties for completed and partial stays Audit hotel folios and related claims for billing accuracy, compliance, and documentation Verifies and maintains accurate data across internal systems. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred. Experience Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required. Insurance or finance industry experience preferred. Skills & Knowledge Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Excellent analytical and interpretive skills, including efficient use of MS Excel Excellent problem solving and resolution skills Strong organizational skills Ability to maintain confidentiality Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

The primary purpose of this role is to ensure accuracy and integrity of the hotel billing process while providing critical support for housing placement operations during after-hours. This includes auditing hotel folios, resolving billing discrepancies, and supporting hotel coordinators with bookings. | A bachelor's degree or equivalent is preferred, along with at least one year of experience in customer service, billing, or a related field. Strong organizational skills, attention to detail, and excellent communication skills are essential for success in this role. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Operations Administrative Assistant SCHEDULE: Monday, Tuesday, Wednesday, Friday: 5:00 PM – 2:00 AM EST Saturday: 10:00 AM – 7:00 PM EST Off: Sunday & Thursday PRIMARY PURPOSE: To ensure accuracy and integrity of the hotel billing process while providing critical support for housing placement operations during after-hours. This role is essential to maintaining Sedgwick’s 24/7/365 housing support model by auditing, troubleshooting, and facilitating timely resolutions that directly impact policyholders and client satisfaction. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Retrieve hotel folios (receipts) from properties for completed and partial stays. Audit hotel folios and related claims for billing accuracy, compliance, and documentation. Investigate and resolve billing discrepancies with hotels and internal billing teams. Support Hotel Coordinators by processing overnight and early-morning hotel extensions and new bookings. Conduct claim audits that contribute to internal reporting, compliance, and operational improvement. Ensure timely documentation and clear communication within the claim management system. Take initiative in identifying process gaps or opportunities for improvement, and implement solutions proactively. Serve as a key link in after-hours operations to ensure seamless claim handling and customer service. Book Hotel Stays for displaced policyholders to satisfy FNOL requirements ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred. Experience Minimum one (1) year of experience in customer service, billing, hospitality, insurance, or related field. Prior experience in after-hours, independent, or overnight work environments strongly preferred. Skills & Knowledge A proactive problem-solver who works with urgency and accuracy. Strong organizational skills with meticulous attention to detail, especially in billing review and documentation. Excellent oral and written communication skills. Comfortable working independently overnight while maintaining accountability. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to quickly learn claim management systems. Flexible and reliable, especially during evenings, weekends, and holidays. Ability to handle multiple priorities in a fast-paced environment. Strong commitment to customer service and policyholder experience. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Oversee technical and operational functions including compliance with company standards and ensure consistent delivery of quality services. Manage staffing, training needs, and budget preparation while maintaining client relationships. | A Bachelor's degree is preferred along with eight years of claims management experience, including one year in a supervisory role. Candidates should embody core values such as empathy, accountability, collaboration, growth, and inclusion. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Assistant Claims Manager - REMOTE Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct and/or indirect responsibility for 25 or less colleagues. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Oversees internal quality review process and reports monthly. Assures compliance with client internal controls, audit requirements and service agreement requirements. Establishes business plan with goals and objectives for assigned clients. Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulation, disability plan document, industry best practices and client service requirements. Establishes and maintains client contacts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travels as required. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience: Eight (8) years of claims management experience or equivalent combination of experience and education required to include one (1) year supervisory experience. TAKING CARE OF YOU Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Supervise multiple teams of claims examiners, provide technical direction on claims adjudication, monitor workloads, and ensure quality and compliance. | Requires 6+ years claims experience including 2 years supervisory experience, preferably a bachelor's degree, and knowledge of claims processes. | By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Team Lead - Liability (REMOTE - NY/HI licensing preferred) Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion. PRIMARY PURPOSE: To supervise the operation of multiple teams of examiners and technical staff for liability claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims ESSENTIAL FUNCTIONS and RESPONSIBILITIES Supervises multiple teams of examiners, multiple product line examiners and/or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit. Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office. Provides technical/jurisdictional direction to examiner reports on claims adjudication. Compiles reviews and analyzes management reports and takes appropriate action. Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards. Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travels as required. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience: Six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience. TAKING CARE OF YOU Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Manage client service programs, maintain client and vendor relationships, coordinate invoicing and audits, educate clients on loss data, and lead a team to ensure customer satisfaction and retention. | Bachelor's degree preferred, 8+ years related experience including supervisory roles, strong knowledge of claims management, client coding, and excellent communication and organizational skills. | The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global. Are you a seasoned sales professional with deep expertise in property loss specialized services within the insurance industry, especially in forensic engineering, fire investigation, or environmental consulting? We're looking for a Manager of Client Services to help drive growth and client retention, strengthen client relationships, and collaborate closely with internal/external stakeholders. This remote role includes regular travel for in-person meetings and events, so candidates should be based within their territory. Currently hiring in our Northeast territory. Prefer candidate resides in the greater Boston area, Hartford, CT, Providence, RI, or New York City. Success in this role means being a strong team player. If you're passionate about delivering tailored solutions and building lasting partnerships, we’d love to connect with you. PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Performs client renewal and Client Service Instruction preparation for assigned clients. Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. Educates the client on loss data - drivers of cost impacting assigned programs. Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities. Coordinates client contracts. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). Travel as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required. Experience Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity. Skills & Knowledge Strong understanding in one of the following areas: workers compensation, liability and disability claims management Strong understanding of client location coding parameters, banking methodology, and claims operating systems Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation and facilitation skills Ability to work in a team environment Ability to handle conflict and confront challenging issues in a fast work environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NEXT STEPS If your application is selected to advance to the next round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial call. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $120,000-$150,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent. EFI Global is an equal opportunity employer welcoming applications from all qualified persons. If you are interested in working for us, please visit our job board.