Second Melody

Lead and develop social media strategies, oversee campaign execution, analyze performance metrics, and manage team and client relationships. | Over 8 years of experience in social strategy, proficiency with social analytics tools, excellent communication skills, and leadership experience. | About Us: Second Melody is a branding consultancy with a diverse client portfolio, including a strong presence in health and biotech. Since 2005, we have been the trusted partners of ambitious start-ups, rapidly expanding disruptors, and global enterprises. We align and activate brands across positioning, messaging, internal culture, audience outreach, advocacy, and education. We blend the experience and strategic insight found in big agencies with the agility and client-centric attitude of smaller consultancies. Our work is considered, creative, and commercially aligned. Our people are thoughtful, energetic, collaborative, and supportive. Role Overview: The Social Media Director will lead and oversee social strategy activity for all Second Melody brands, shaping how our clients show up and connect across platforms. This role blends creativity with data-driven insight to craft bold, thoughtful, and effective social strategies that align with broader brand and communication goals. As both a strategic leader and collaborative partner, the Social Media Director guides clients and internal teams to deliver ideas that resonate, build community, and drive measurable impact. Grounded in curiosity, culture, and collaboration, this person ensures every social touchpoint strengthens connection and moves brands forward. Job Responsibilities Social Media Strategy Lead social media strategy by developing and guidance social media strategies for clients, aligning with broader brand and communication goals Direct the development of platform-appropriate content, including calendars and creative, in partnership with Design Act as a strategic partner to clients, presenting ideas, plans, offering guidance and POV, and translating communications goals into social execution Stay current with social media platform updates, trends, tools, and best practices; inform the cross-functional Second Melody team and apply to client execution Oversee and manage the delivery of social campaigns across channels for all Second Melody brands by collaborating with Account, Brand Strategy and Design partners; ensure consistency, quality and delivery of all social execution on time and within budget Monitor and report on performance metrics, extracting insights to refine strategy and demonstrate impact; share data insights and recommendations with clients Provide strategic recommendations grounded in a solid understanding of client objectives, challenges, opportunities, and competition with an omnichannel view Partner with media vendors or internal teams to develop paid social strategies that complement organic efforts and drive measurable outcomes Business Development Partner with Account Managers and clients to understand strategic branding needs and objectives Contribute to agency thought leadership by identifying opportunities for growth, case studies, or social presence Effectively communicate the value proposition of Second Melody Leadership & Collaboration Foster and inspire a deeply collaborative culture across teams Present social strategy ideas to clients with cross-functional team members; solicit feedback, providing agency POV when appropriate and solutions to challenges Balance multiple clients and fast-paced timelines, delivering work on time and within budget Work within agency systems and processes People Management Directly manage Social/Brand Communications team members, overseeing workload, daily tasks, training, feedback and career development opportunities, execute annual reviews Help identify need for talent and potential candidates for employment within Social Strategy/Brand Communications team; interview and serve as key decision-maker Manage external vendors for paid social campaigns, in partnership with Account/Project Management colleagues What You Bring 8+ years of experience in social strategy, including community management and paid social; agency experience a plus Expert knowledge of social platforms and industry trends across the digital landscape Proficiency with social analytics and listening tools (e.g. Sprout Social, Hootsuite) and ability to turn insights into actionable recommendations Ability to juggle multiple projects, meet deadlines, and stay solutions-focused Excellent written and verbal communication skills Open, collaborative mindset—comfortable with feedback and iteration Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions Proficient with Google Docs (including slide development) Willingness to travel for client meetings as needed What We Value A balance of task focus and people skills—able to collaborate with clients and colleagues alike Focused on the bigger picture of the initiatives Organized, resourceful, and proactive in managing multiple projects Exercises good judgment and knows when to ask questions or seek guidance Trustworthy and professional with sensitive information Driven, energetic, and committed to delivering high-quality work on time A genuine alignment with Second Melody’s mission and growth Time Off Vacation - 12 days Personal - 12 days Sick - 5 days Paid Holidays Benefits Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium Voluntary vision and dental plan 401k 401k company match 4% of annual salary (available after 1 full year of employment) Continuing Education Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody Future Career Growth Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $90,000 - $110,000

Manage client accounts, oversee project scopes and budgets, lead client communications, and mentor junior team members to ensure strategic brand alignment and client satisfaction. | 3+ years pharmaceutical/biotech agency or in-house branding project management experience, excellent communication and presentation skills, proficiency with Google Docs and project management systems, and willingness to travel. | About Us: Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals. Role Overview: At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment. Job Responsibilities Business Management & Development Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives Build knowledge of brands, market, and business objectives; monitor market and competitive trends Participate in new business pitches as opportunities arise Client Relationship Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus Operate within internal workflows and client processes throughout project lifecycle Set and manage client expectations regarding deliverables, timelines, and budgets Leadership & Collaboration Foster and inspire a deeply collaborative atmosphere and culture Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines Deliver work on time and in accordance with budgeted hours Work within agency systems and processes People Management Mentor junior Account team members and direct them in finding creative solutions to day-to-day challenges, encouraging cross-functional collaboration What You Bring 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events Ability to juggle multiple projects, meet deadlines, and stay solutions-focused Excellent written and verbal communication skills Experience presenting to clients Open, collaborative mindset—comfortable with feedback and iteration Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions Proficient with Google Docs (including slide development) and agency workflow/project management systems Willingness to travel for client meetings or workshops as needed What We Value A balance of task focus and people skills—able to collaborate with clients and colleagues alike Organized, resourceful, and proactive in managing multiple projects Exercises good judgment and knows when to ask questions or seek guidance Trustworthy and professional with sensitive information Driven, energetic, and committed to delivering high-quality work on time A genuine alignment with Second Melody’s mission and growth Time Off Vacation - 12 days Personal - 12 days Sick - 5 days Paid Holidays Benefits Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium Voluntary vision and dental plan 401k 401k company match 4% of annual salary (available after 1 full year of employment) Continuing Education Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody Future Career Growth Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $70,000 - $75,000