Second Front Systems

Design, implement, and operate cloud-native platforms for national security applications, including deployment on classified networks. | Extensive experience with cloud platforms, containerization, infrastructure as code, and programming in Golang or Rust, along with security clearance and compliance knowledge. | ABOUT THE ROLE Second Front Systems (2F) is seeking a skilled and motivated Senior Platform Engineer to join our growing team. In this role, you'll spearhead our technical efforts to bring our DevSecOps platform (Game Warden) onto multi-cloud fabrics. Second Front Systems is working to accelerate the transition and adoption of emerging technology into the national security ecosystem, including the Department of Defense. We are seeking professionals who want to operate on the front lines of an exciting and disruptive mission. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. If this type of effort interests you, come join us! Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia Raleigh/Durham/Chapel Hill, NC Denver/Colorado Springs, CO Dallas/Fort Worth, TX What You’ll Do As a Senior Platform Engineer for Second Front Systems, we expect you to architect, improve, implement, and operate our cloud native platform for deploying software as a service offerings to the national security ecosystem. You will be central to the research, experimentation, and development needed to deliver our Platform platform (Game Warden) onto classified fabrics. As part of a cross functional team, you'll build, test, validate, and operate Game Warden in accordance with the Department of Defense and Intelligence Community security and compliance standards. We pride ourselves on working together as a team and delivering results. You’ll be expected to work cross functionally on both well defined topics and on areas you identify as needing research and development. You'll work closely with government interlocutors to understand, provision, and secure cloud-based resources in support of research and development efforts to get Game Warden deployed on classified networks. You'll gain a level of DoD 8570 compliance. We work in a fast-paced agile environment to deliver exceptional software solutions that empower the people who use our products. You’ll be expected to establish benchmarks, outline key activities, and prioritize efforts across multiple initiatives and programs. You'll be responsible for developing and documenting new solutions, working independently, and contributing to a culture of diversity, innovation, and excellence. Skills You’ll Bring to Our Team Senior-level experience designing, implementing, and operating cloud-based infrastructure Deep expertise and experience with containerization In-depth experience with Kubernetes (K8s) and cloud service providers such as AWS, Azure, and Google Cloud Platform Experience with infrastructure as code (IaC), specifically design, management, and updating IaC with tools such as Pulumi in Golang and crossplane. Ability to develop, optimize, and debug code Ability to design, build, and implement code in Golang or rust Ability to implement, modify, and maintain CI/CD pipelines Strong communication and interpersonal skills Strong attention to detail and ability to understand technical concepts Strong commitment to documenting applications and process you create Excellent organizational and time management skills Expertise with DevSecOps principles, components, and cloud computing providers and services Familiarity with Gitlab, Google Workspaces, Slack Availability to travel up to 25 percent of the time. Travel is for on-site configuration and deployments of the platform to locations typically located on the East Coast Preferred Qualifications 5-7 years of relevant experience Certified one of AWS/GCP/Azure Solutions Architect Experience in systems administration, systems or software engineering, and/ or computer science DoD 8570 compliance Strive to be both compassionate and direct with your feedback Team-oriented and inclusive with your actions View obstacles as opportunities for growth Strong interest in matters of national security Active security clearance or ability to obtain a Top Secret-level security clearance Experience working in a startup environment Ability to adopt, create and iterate on changing procedures Top Secret/SCI security clearance Success at 2F Looks Like: Having a bias toward action and tangible, measurable results Striving to be both compassionate and direct with your feedback Being team-oriented and inclusive with your actions Viewing obstacles as opportunities for growth Perks & Benefits This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace. We offer you: Competitive Salary 100% Healthcare, vision and dental coverage 401(k) + 3% company contribution Wellness perks (Fitness classes, mental health resources) Equity incentive plan Tech + office supplies stipend Annual professional development stipend Flexible paid time off + federal holidays off Parental leave Work from anywhere Referral Bonus Visit our careers page to learn more. Who We Are At Second Front Systems (2F), we empower defense and national security professionals to stay ahead in the ongoing race to leverage emerging technologies effectively and securely. Founded by three former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use. Learn how 2F can help you make an impact on national security missions at www.secondfront.com ONE LAST THING… We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Are you ready to join our team? To apply, click the “Apply for This Job” button at the top or bottom of this page and complete the application form. This position will remain open until filled, and applications will be reviewed on a rolling basis. STATE NOTICES Colorado: In accordance with Colorado law, applicants may redact their date of birth, dates of attendance, and dates of graduation from any uploaded documents. Maryland: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Lead and scale a customer support organization, develop strategies, and improve customer experience in high-stakes environments. | Over 8 years in customer support or success, with 5+ years in leadership, experience in SaaS or tech, and ability to operate in fast-paced, complex environments. | ABOUT THE ROLE Second Front Systems (2F) is seeking an experienced and mission-driven Director of Customer Support to lead and scale our customer support function in support of U.S. national security missions. As a key leader within the Customer organization, this role will set the strategy, standards, and operating model for how we deliver fast, reliable, and empathetic support to customers operating in high-stakes environments. At 2F, customer support is a critical extension of our mission. You will be responsible for building a high-performing support organization that partners closely with Product, Engineering, Sales, and Mission Success to ensure our customers can deploy and operate the Game Warden platform with confidence. This is an opportunity to shape a function from both a strategic and operational perspective while directly contributing to the success of government and defense customers. Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs: DC/Maryland/Virginia Raleigh/Durham/Chapel Hill, NC Denver/Colorado Springs, CO Dallas/Fort Worth, TX What You’ll Do The Director of Customer Support will define and execute the strategy for customer support at 2F. Specific responsibilities include: Develop and own the customer support strategy aligned with company goals, customer satisfaction, retention, and long-term engagement. Build, mentor, and lead a team of customer support engineers, fostering a customer-first culture centered on empathy, accountability, and execution. Establish and enforce high standards for clear, consistent, and professional customer communication. Manage complex customer issues and escalations, partnering with Product and Engineering to resolve root causes and prevent recurrence. Design, implement, and continuously improve support workflows to reduce response times and improve customer experience. Define, track, and report on key performance indicators including response times, resolution rates, backlog health, and customer satisfaction. Own workforce planning and resourcing to ensure adequate coverage, skill development, and on-call readiness as the customer base scales. Evaluate, implement, and optimize customer support tools and systems to improve operational efficiency and visibility. Partner cross-functionally with Product, Sales, Engineering, and Mission Success to proactively surface customer feedback and drive product and process improvements. Analyze customer trends and recurring issues to advocate for platform enhancements and operational improvements. Oversee technical support contributions during customer onboarding and deployments, ensuring timely, high-quality execution. Coordinate support resources across multiple concurrent customer projects, balancing priorities and service commitments. Skills You’ll Bring to Our Team 8+ years of experience in customer support, customer success, or a related function, with 5+ years in a people-leadership role. Demonstrated ability to build and scale high-performing support teams in a technology or SaaS environment. Strong customer empathy paired with sound judgment and the ability to resolve complex issues efficiently. Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences. Data-driven mindset with experience using metrics and analytics to improve support operations. Proven ability to operate effectively in fast-paced, ambiguous environments. Experience supporting on-call or incident response rotations. Familiarity with support and engineering tools such as Jira, Git-based workflows, and reporting platforms. Preferred Qualifications Experience supporting defense, government, or national security customers. Familiarity with compliance and security requirements in SaaS or cloud-based environments. Exposure to DevSecOps principles and technologies. Strong interest in matters of national security and public-sector missions. The expected base salary range for this role is $164,000 – $191,000. Final compensation will be based on factors such as experience, skills, level, and geographic location. This role may also be eligible for discretionary bonuses and equity grants as part of the total compensation package. Success at 2F Looks Like: Viewing obstacles as opportunities for growth Having a bias toward action and tangible, measurable results Striving to be both compassionate and direct with your feedback Being team-oriented and inclusive with your actions Perks & Benefits This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace. We offer you: Competitive Salary 100% Healthcare, vision and dental coverage 401(k) + 3% company contribution Equity incentive plan Tech + office supplies stipend Annual professional development stipend Flexible paid time off + federal holidays off Parental leave Work from anywhere Referral Bonus Visit our careers page to learn more. Who We Are Second Front Systems (2F) is a public-benefit software company powering software for the free world. We eliminate the friction that slows innovation, enabling faster, more secure development and deployment of software across government and regulated networks. Built by national security veterans and backed by top-tier venture capital, our platform is trusted by the world’s leading organizations to cut deployment timelines from years to weeks. We move fast, solve hard problems, and deliver trusted capabilities where they’re needed most. Our work strengthens global security and gives the United States and its allies a lasting competitive advantage. Learn more at secondfront.com. ONE LAST THING… We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Are you ready to join our team? To apply, click the “Apply for This Job” button at the top or bottom of this page and complete the application form. This position will remain open until filled, and applications will be reviewed on a rolling basis. STATE NOTICES Colorado: In accordance with Colorado law, applicants may redact their date of birth, dates of attendance, and dates of graduation from any uploaded documents. Maryland: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.