SeatGeek

Develop AI-powered features collaboratively and mentor engineers to enhance frontend technology strategy. | 5+ years frontend engineering with TypeScript/JavaScript, product instincts, performance optimization, and fullstack Python capability. | SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. SeatGeek has an ever-evolving product that's reshaping the way the ticketing industry works. You’ll join the team responsible for ensuring SeatGeek.com is fast, reliable, and delivering joy to all of our fans. What you'll do Bring a passion for product to work with the SeatGeek design team and product managers to bring ideas to life to delight fans with AI-powered features Mentor and grow web engineers across the organization as you remain on the cutting edge of AI feature development and tool use Contribute to increasing the maturity of our front end tech strategy and stack with a focus on generative AI What you have 5+ years of professional experience in frontend software engineering, having led product initiatives end-to-end in recent years, preferably with user-facing AI TypeScript/JavaScript: You have an exceptional grasp of the language. You keep up with the latest spec and look for every opportunity to use new features. You're familiar with at least one modern framework and client side rendering technique. We use TypeScript, React, and Next.js to create our user interfaces, although specific knowledge of those is not a prerequisite UI & Product Instincts: You have feelings about how a web page should look and feel, care about the nuances of how users will work with the product you're building, and aim to build inclusive and accessible experiences. We don't expect you to be a visual designer, but we're looking for someone who can build on the work of our experienced design team and express opinions about how best to leverage AI Architecture and Performance optimization: You are comfortable going deeper into the stack to untangle caching inefficiencies, and troubleshoot across a wide array of distributed systems that make up a dynamic web application. You know how to use monitors and testing to know if changes improved or degraded the experience. You know how to architect for performance and maintainability Adaptability: You have comfort working full stack in Python when needed to get things done. You have some experience with design tools like Figma or Sketch. If you've never worked with any of these in your life but want to fearlessly dive in, please still apply Our stack You do not need experience with any of these, but we thought you might be curious. What we care about is your experience, skills, and approach to problem solving. Tools can be learned. Languages: Typescript, Python Libraries / Frameworks: Next.js, React Infrastructure / Tools: AWS, K8s, Fastly, Datadog, Mixpanel, Eppo Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $144,000 - $209,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

Build and own core financial data services and design durable infrastructure for finance data interactions. | 5+ years software engineering with Python and SQL, experience in financial data and SOX compliance. | SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. SeatGeek’s finance stack supports the reporting and operationalization of billions of dollars in transactions and settlements across diverse revenue streams and dozens of production systems. FinEng is the dedicated team focused on getting our arms around the finance and accounting data that SeatGeek generates across the business. This team is rethinking and rebuilding the systems that power our understanding of revenue recognition, marketplace settlements, and unit economics - all towards our mission of making SeatGeek the top destination for live event goers. As the company grows and use cases with our finance data transform, our stack needs to adjust and scale to keep pace with new agentic demands and the increasing complexity of our financial operations. You'll be hands-on building the core systems that ingest settlement and transaction data from across the business, translate it into our general ledger and billing systems, and make handling complex deal structures look easy. If you are passionate about modernizing financial infrastructure, modeling complex revenue flows, and building platforms that provide teams and agents data they can trust, this is your opportunity to transform how we think about money at SeatGeek. What you'll do Build and own core services that ingest PSP settlement and transactional data at scale, and translate it accurately into our general ledger and billing systems Design and deliver the infrastructure that turns bespoke monetization deal terms into configuration, replacing point solutions with durable, auditable systems Rapidly build and iterate tools to boost the quality and speed of interactions with our finance data, working AI-first by default Partner with product engineering teams across the business to shape how transactional and settlement data gets modeled and exposed at the source - pushing for the data contracts we need instead of reverse-engineering what's convenient upstream Communicate and collaborate with different stakeholders - Finance, Accounting, Data Scientists, Analysts, Data Platform Engineers, and Product - to institute best practices aimed at managing data quality Maintain a high standard of accuracy, completeness, and operational excellence across the platform, in a SOX controlled environment Create clear definitions and documentation of our data sources and systems, making ownership crystal clear What you have 5+ years of software engineering experience, with a track record building and operating production backend systems Strong proficiency in Python and SQL, and the core engineering skills to learn new tools and frameworks quickly Experience handling and processing transactional or financial data at scale, ideally in a SOX controlled environment Experience designing services and data models that are reliable, auditable, and built to last Familiarity with the interface between streaming production data and a data warehouse environment Comfort operating without a playbook - defining architecture, ways of working, and roadmap as you go Ability to break down complex technical concepts and explain them clearly to non-technical stakeholders Bonus: knowledge of finance and accounting principles, and experience with payments infrastructure, marketplace payout platforms, or finance systems vendors Our stack Experience with every technology listed isn’t expected, we’ve included them for transparency. What matters most to us is your core engineering skills and ability to learn, not deep expertise in any one tool or language. Languages: Python (FastAPI) Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab Datastores: Aurora (Postgres), Redshift, dbt Streaming & workflows: Kafka, Flink, Airflow, Temporal Saas: Workato, NetSuite AI Tooling: Claude Code, Codex, LLMs Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $144,000 - $209,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

Lead product positioning, messaging, and go-to-market strategies for key products targeting enterprise audiences. | 8+ years product marketing experience with proven high-profile product launches and strong executive communication skills. | SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. As a Product Marketing Lead, reporting to the Head of Product Marketing, you will be responsible for core positioning, messaging and go-to-market of key products, articulating their unique benefits to clients and their fans. You will partner cross-functionally with product, marketing, comms and more to bring products to market in uniquely SeatGeek ways, and help ensure future products have a strong market fit. You will also partner with sales and customer success to drive understanding of SeatGeek’s differentiated value. What you'll do Craft differentiated, unified positioning, messaging, RTBs and go-to-market plans for our product solutions, with a prioritized focus on our enterprise audiences and their fans Develop a comprehensive understanding of product offerings for both clients and fans, a deep understanding of our client base and their core needs, our differentiators v. key competitors, and the biggest opportunities for us to grow Create programs and content that help our clients and their fans get the most value out of SeatGeek products Contribute to core sales and marketing assets such as pitch decks, case studies, one-pagers, and more Maintain strong relationships with XFN partners to both enhance their work and successfully complete your own, including Product, Marketing, Comms, Sales, Client Success, Analytics, and Finance Leverage competitive and customer insights to drive pricing and packaging for new and existing products What you have 8+ years of product marketing experience, ideally with experience working in unique industries with complex business models, major competition, or interesting regulatory environments Proven track record of taking high-profile products and features to market for growth companies with business and consumer audiences Ability to articulate the essence of complex products and the value they create. Can develop a strong messaging hierarchy and effective content strategy plan Willingness and know-how to quickly, and deeply, understand the market (live event technology), our customers (teams, leagues, artists and fans) and competition Experience leading or contributing to pricing initiatives, including taking new pricing or packages to market Excellent written and verbal communication skills. Must be comfortable presenting and sharing work with leadership Proactive self-starter with an ownership mentality. Solutions over problems, north-star over specific roadmap, and balancing analytical skills with gut decisions Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Eligible for the SG discretionary annual bonus based on individual and company performance Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $125,000 - $182,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.

Lead a team building AI-powered support tools and define technical vision and roadmap for support systems. | 5+ years software engineering and 2+ years managing engineering teams with proven delivery of customer experiences. | SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. The SupportX team is dedicated to building the future of fan support. We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order management, fulfillment and financial systems. We are in the process of building new foundations which will boost fan outcomes driven by our AI support agent, increase self-service rates, reduce contact volumes, and empower our human experts to deliver highly effective white-glove service. As manager, you’ll be the technical leader of this effort, guiding the team as we define, build and optimize a support experience for fans that is truly best-in-class. Your role will be critical in shaping the team’s roadmap, enhancing fan outcomes and driving faster, more efficient support workflows. What you'll do Manage a team of Backend, Frontend and applied AI and automation engineers Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform Perform code and architecture reviews, and provide technical and design feedback to the team Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team At times, roll up your sleeves to deliver features and iterate across the platform Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization Play an active role in our recruiting process, helping us grow our engineering team in any way you can What you have 5+ years as an engineer in a role that was mostly about writing code 2+ years of experience as an engineering manager of productive, motivated teams Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide range of stakeholders Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for success You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineering and leadership You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following: Custom tools to increase support agent efficiency and create delightful fan outcomes AI agent optimization - building the tools, methods, workflows of an empowered + effective customer service agent Our stack Experience with every technology listed isn’t expected, we’ve included them for transparency. What matters most to us is your core engineering skills and ability to learn, not deep expertise in any one tool or language. Languages: Python (FastAPI), Go, C# (.NET Core), React+Typescript, Swift, Kotlin Infrastructure: AWS, Kubernetes, ArgoCD, Datadog, Gitlab Datastores: Aurora (Postgres), ElastiCache (Memcached), OpenSearch, DynamoDB Streaming & workflows: Kafka, Flink, Airflow, Temporal Saas: Workato, Customer Support / Help Center tools (Zendesk, Sierra) AI Tooling: Claude Code, Codex, LLMs Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Eligible for the SG discretionary annual bonus based on individual and company performance Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $171,000 - $248,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. To review our candidate privacy notice, click here.