Seamless.AI

Lead and develop the HR team, align HR strategy with business goals, manage compliance and policies, oversee performance management, employee experience, compensation, and talent development. | 7+ years progressive HR leadership experience, SHRM certification preferred, bachelor's degree required, experience in fast-paced tech or startup environments, and ability to partner with executive leadership. | The Opportunity The Associate Director of Human Resources will lead, own and execute all HR functions at Seamless.AI, shaping the employee experience, culture, and organizational growth strategy. This is a highly visible and hands-on leadership role responsible for building and developing a world-class HR team, driving people strategy, and partnering with executive leadership to align HR practices with company goals. This role reports directly to the Chief Operating Officer. Responsibilities Strategic Leadership • Serve as a trusted advisor and strategic partner to executive and team leaders, ensuring HR initiatives align with company strategy, values, and principles. • Partner with leadership to ensure business goals are supported by strong HR programs and practices. • Implement cascading communications to the organization on all HR initiatives and programs. Team Leadership • Lead, develop, and scale the HR team to effectively support a high-growth organization. • Ensure best-in-class HR operations across all functions, including onboarding, systems (e.g., Rippling HRIS, Google Workspace), and reporting. Policy & Compliance • Own HR policies and compliance with applicable federal, state, and local laws (EEO, FLSA, FMLA, etc.). • Ensure policies and processes are consistent, transparent, and aligned with business needs. • Own and manage the unemployment claims process, including timely response to claims, hearings, and documentation. • Administer and manage end-to-end all employee Leaves of Absence (LOA) processes (including FMLA, ADA, parental leave, and other applicable leave laws) with accuracy and compliance with federal, state and local laws and regulations. • Own and execute severance processes and agreements, ensuring consistency with company policy and legal requirements. Performance Management • Lead and execute the performance management process, including goal setting, performance reviews, coaching, and employee development. • Develop, implement, and manage Performance Improvement Plans (PIPs) and collaborate with managers to support employee success or prepare for transitions when needed. • Own and execute the termination process, including voluntary and involuntary separations, ensuring consistency, compliance, and documentation. Employee Experience & Culture • Champion employee engagement, career development, performance management, and retention across the organization. • Drive programs to enhance morale, build strong relationships, and create a high-performance culture. • Lead conflict resolution and complex employee relations matters with fairness, discretion, and professionalism. Compensation & Benefits • Own annual review cycles to ensure competitive and equitable pay practices. • Develop and refine employee incentive programs, commission structures, and benefits packages to attract and retain top talent. Talent Development & Training • Execute end-to-end the design, delivery, and evaluation of training and development programs. • Manage the Company's Learning Management System (LMS) to ensure ongoing career growth and leadership readiness. • Foster a culture of learning and professional development. Metrics & Accountability • Improved employee retention and reduced voluntary turnover. • Increased employee engagement scores and positive feedback from performance reviews. • On-time execution of compensation and performance review cycles. • Development of a scalable HR infrastructure that supports growth and operational efficiency. Skillset • Proven track record of building and leading high-performing HR teams in start-up, SaaS and fast-paced tech fast-paced environments. • Strong knowledge of multiple HR disciplines: compensation, organizational design, employee relations, performance management, training, and employment law. • Demonstrated success in influencing and building trust with senior leaders and employees. Education & Requirements • 7+ years of progressive HR leadership experience (HRBP, HR Manager, HR Director, or similar). • SHRM-CP, SHRM-SCP, or equivalent certification preferred. • Experience working closely with sales teams and sales leadership strongly preferred. • Bachelor's degree required; advanced degree a plus. Check out what our employees think about working at Seamless: CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world's first real-time B2B search engine. As one of Ohio's fastest-growing companies, we've earned top industry accolades, including G2's 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs' 2024 Best Places to Work, and LinkedIn's Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.

Provide strategic HR partnership, manage employee relations, support performance and talent development, ensure compliance, and drive change management in a remote-first SaaS environment. | 2-4 years HRBP experience in SaaS, knowledge of employment laws, experience with HR tools, and ability to support high-growth, remote tech startup teams. | The Opportunity The HR Business Partner (HRBP) position is responsible for providing core HR support to our business leaders and their teams. This role will have an emphasis on being a trusted advisor to the organization. The HRBP will have a broad scope and the ability to impact career growth, employee development, compensation and benefits, performance and engagement across the organization. This role reports to the Director, People. Responsibilities Strategic Partnership & Workforce Planning • Serve as a strategic partner to team leaders, ensuring alignment with organizational goals, values, and principles. • Provide guidance on organizational design, team structure, workforce planning, and succession planning. • Collaborate with leaders to identify talent gaps and design effective development and retention strategies. Performance Management & Talent Development • Partner with managers on performance management, including coaching and corrective actions. • Support the performance review process by facilitating clear, measurable, and actionable objectives. • Design, implement, and evaluate training and development programs to strengthen organizational capabilities. • Support career development planning by helping managers map team capabilities, set development goals, and identify stretch opportunities. • Collaborate cross-functionally to increase retention through targeted growth, mobility, and recognition strategies. Employee Relations & Policy • Manage and resolve complex employee relations issues while ensuring fairness, consistency, and compliance with applicable laws and company policies. • Build trusted relationships with employees and leaders to strengthen engagement, boost morale, and support retention. • Provide guidance on HR policies and practices, ensuring clarity and accessibility across the organization. HR Operations & Compliance • Ensure compliance with federal, state, and local employment laws and regulations. • Leverage HRIS and people analytics to track key metrics, evaluate program success, and provide actionable insights to leadership. • Support end-to-end onboarding and deliver a positive new hire experience, with a focus on remote and hybrid environments. Change Management & Scalability • Drive change management initiatives to support rapid scaling, organizational transitions, and cross-functional alignment. • Identify opportunities for process improvements and help build scalable people practices that support business growth. Skillset • Proven ability to build trust and foster strong, collaborative relationships with business leaders and employees at all levels. • Strong knowledge of employment laws, HR guidelines, and company policies, with the ability to apply them effectively in complex situations. • Excellent organizational, time management, and prioritization skills, with the ability to adapt in a rapidly changing environment. • Demonstrated success in retaining and developing top talent within high-growth tech startup or SaaS organizations. • Strong analytical, problem-solving, and sound decision-making skills, with the ability to translate insights into action. • Experience supporting cross-functional teams such as Sales, Customer Success, Engineering, and Product Development. • Proficiency with HR tools and platforms; experience with Google Workspace, Rippling HRIS, and Lattice strongly preferred. Education & Requirements • 2-4 years of experience as an HRBP or similar role, with SaaS industry experience required. • HRBP experience supporting SaaS GTM teams is highly preferred. • Working knowledge of multiple human resource disciplines, including compensation, organizational design, employee relations, performance management, and federal and state employment laws. • Experience in a high-growth, remote-first, tech startup environment. • Bachelor’s degree required, advanced degree a plus. Check out what our employees think about working at Seamless: CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.

The Senior Growth Full-Stack Engineer will collaborate with growth, product, and data teams to design and implement A/B tests and growth experiments focused on user activation. This role involves building, deploying, and maintaining full-stack features and experiment infrastructure to enhance user onboarding and engagement. | Candidates should have 5+ years of experience as a full-stack engineer, preferably in a startup or growth-focused environment. A strong proficiency in modern JavaScript/TypeScript and experience with A/B testing platforms and product analytics tools are essential. | The Opportunity We’re looking for a Senior Growth Full-Stack Engineer to join our Activation team at Seamless.AI. This role sits at the intersection of engineering, product, and growth, helping us design, build, and run experiments that accelerate user onboarding, engagement, and activation. You’ll partner closely with growth product managers, designers, and analysts to rapidly ship and iterate on experiments that improve how new users discover value in Seamless.AI. Responsibilities Collaborate with growth, product, and data teams to design and implement A/B tests and growth experiments focused on user activation. Build, deploy, and maintain full-stack features and experiment infrastructure (frontend + backend). Implement and manage feature flagging systems to enable rapid testing and controlled rollouts. Work with GrowthBook (or similar experimentation platforms) to set up, track, and analyze experiments. Instrument and track user behavior in Amplitude and other analytics platforms to generate insights. Write clean, scalable, and maintainable code across the React frontend and Node.js backend. Monitor and evaluate experiment outcomes, providing actionable insights and recommendations. Balance speed of experimentation with engineering best practices, ensuring quality while moving quickly. The #1 goal of this position is to help Seamless.AI increase user activation, feature adoption, and time-to-value. These efforts will maximize customer retention & satisfaction. Skillset 5+ years of experience as a full-stack engineer (startup or growth-focused environment preferred) with SaaS product. Strong proficiency in modern JavaScript/TypeScript (React.js, Node.js) Proficiency with modern database technologies (PostgreSQL, Vector DBs, OpenSearch, DynamoDB) Proficiency with Cloud architecture and scalability best practices, in particular AWS (Lambda, serverless, cloud-native services). Hands-on experience with A/B testing platforms (GrowthBook, Optimizely, LaunchDarkly, etc.). Familiarity with feature flag systems and controlled experiment rollout strategies. Experience with product analytics tools (Amplitude, Segment, Tableau). Ability to translate growth hypotheses into technical experiments quickly and iteratively. Strong data-driven mindset with the ability to evaluate experiment outcomes statistically. Comfortable working in fast-moving, cross-functional growth teams. Preferred: Background in PLG, growth engineering, activation, or onboarding-focused roles. Experience with event-driven architecture and scalable systems. Familiarity with in-app education & onboarding tooling (e.g., Userflow). Familiarity with Pinecone and LLMs. Experience building SaaS applications in the B2B or productivity space. Education & Requirements Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Proven experience delivering full-stack features and experiment infrastructure in a fast-paced environment. Demonstrated ability to collaborate across engineering, product, and growth teams. Strong problem-solving and analytical skills with a data-first approach. Check out what our employees think about working at Seamless: CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.

Drive retention and expansion of strategic accounts through proactive customer engagement, contract renewals, and collaboration with sales and success teams to maximize customer lifetime value. | Bachelor's degree with 3-4 years in sales, account management, or customer success in a SaaS or technology environment, strong communication and negotiation skills, and familiarity with Salesforce or similar tools. | The Opportunity: As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Strategic CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map. Responsibilities: Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate Develop and implement strategies to increase customer investment in Seamless.AI products and services Work closely with customer success and sales teams to identify opportunities for account expansion Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk Escalate issues to drive resolution in a timely, proactive manner Skillset: Excellent written and verbal communication skills Team player, able to work alongside several internal teams Detail-oriented, Well organized, Sales experience an advantage Ability to learn new technologies quickly and train others Strong negotiation and closing skills Ability to build rapport and foster long-term relationships with customers Self-motivated with a results driven approach Education and Requirements: Bachelor’s Degree in Business, Marketing, or a related field 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment Salesforce, Gainsight, Outreach, high density call volume experience an advantage Check out what our employees think about working at Seamless: CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.

The Associate General Counsel will lead legal functions across the company, focusing on privacy compliance, commercial contracts, and product legal support. This role involves collaborating with various business units to ensure legal strategy aligns with business objectives and regulatory standards. | Candidates must have a J.D. from an accredited law school and be licensed to practice law in at least one US state, with 5-8 years of relevant legal experience. Experience in-house at a SaaS company and familiarity with privacy laws and procurement models is required. | The Opportunity: The Associate General Counsel role will provide legal advice and counsel on matters primarily relating to lead all legal functions across the company. Reporting directly to the COO, this role is responsible for owning legal strategy, execution, compliance, and risk management across every business unit. This position will collaborate with business partners across the organization to provide strategy, thought leadership and guidance related to the company’s global privacy program as well as vendor and customer contracts. Responsibilities: Privacy & Data Compliance Lead global privacy compliance efforts (GDPR, CPRA), including data processing frameworks, privacy policies, DPAs, and regulatory risk decisions. Oversee privacy operations through management of the Privacy Program Manager, including assessments, data subject rights, training programs, and internal guidance. Partner with internal stakeholders (CEO, COO, Security, Product, IT) to align privacy strategy with business objectives and regulatory standards. Serve as final decision-maker on privacy risk and customer/vendor data obligations. Commercial & Contract Law Lead negotiation and enforcement of commercial contracts, SaaS agreements, and data licenses, ensuring IP protection, data integrity, and liability mitigation. Manage and maintain internal redline standards, fallback clauses, and negotiation playbooks. Streamline contract lifecycle management across the organization; improve processes and resolve inefficiencies. Support Sales, Revenue, and Finance teams by accelerating deal cycles while minimizing risk. Oversee legal aspects of procurement, including vendor agreements, contract compliance, template use, and third-party risk evaluation. Supervise the Procurement & Contracts Manager and the end-to-end vendor contract process. Product & Platform Legal Support Advise Product and Engineering teams on legal implications of new features and platform policies. Draft and maintain public-facing terms of service, platform and API use policies, and acceptable use standards. Employment & Corporate Governance Lead legal strategy for employment matters: separations, investigations, contractor classification, and global employment frameworks. Serve as legal advisor to HR, supporting development and enforcement of company policies. Support corporate governance, board documentation, and compliance reporting. Legal Operations & Leadership Own legal operations infrastructure: tools, knowledge bases, templates, matter management, and legal metrics tracking. Collaborate with Finance and HR on legal budgeting, planning, and reporting. Create and deliver internal training (especially on privacy), evaluating effectiveness and ensuring compliance. Mentor legal team members, fostering operational efficiency, scalable tools/templates, and a high-standard, business-aligned legal function. Manage outside counsel for Data Privacy and Contract matters. Skillset: Demonstrated success in building internal trust and strong relationships with business partners. Excellent time management and organizational skills with a proven ability to work in a fast-paced and rapidly evolving environment. Knowledge and experience analyzing and applying federal, state, and global laws related to privacy and data protection, including GDPR, CCPA/CPRA, etc. Deep experience in SaaS, employment, data/privacy, and commercial law Proven track record of managing legal operations, privacy programs, and high-volume procurement. Experience working directly with executive leadership and operating autonomously in a high-velocity environment. Expertise across employment law, privacy, data rights, commercial negotiations, and legal infrastructure building. Strong analytical and problem-solving skills. Education and Requirements: Licensed to practice law in at least one US state J.D. from accredited law school with 5-8 years’ relevant legal experience, in-house counsel experience (2+ years of total experience) Experience as counsel for SaaS Company (in-house or external) required Familiarity with SaaS procurement models, SOC 2 requirements, or vendor security review processes Experience launching public APIs or managing open-access data terms. Prior ownership of legal budget, legal tech stack, and outside counsel strategy Experience scaling privacy programs or Certified International Privacy Professional Certification (CIPP) a plus Check out what our employees think about working at Seamless: CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S.