SD Department of Veterans Affairs

Lead and manage complex IT software projects and programs including modernization, integration, and deployment in cloud and on-premise environments. | Experience managing IT software projects with Agile and DevOps methodologies and holding a PMP or equivalent certification. | This position is in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT). OIT is responsible for implementation of information technologies that are aligned with business strategies of the VA, from Veterans Health Administration (VHA), Veteran Benefits Administration (VBA), National Cemetery Administration (NCA) and Corporate offices.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. You may qualify based on your experience as described below: • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in management of IT software products/projects including modernization of complex IT software products in both cloud and on-premise environments utilizing Agile and DevOps methodologies including acquisition, solutioning, development, modification, modernization, integration, enhancement, deployment, sustainment, and product decommissioning, AND • Selective Placement Factor: At least one current industry standard program/project management certification such as PMP, FAC P/PM, or DAWIA. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:There is no educational substitution at this grade level. Employment Type: OTHER

Lead and manage complex IT software projects and programs using Agile and other methodologies. | At least one year of specialized experience managing IT software projects and a current PMP certification. | This position is in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT). OIT is responsible for implementation of information technologies that are aligned with business strategies of the VA, from Veterans Health Administration (VHA), Veteran Benefits Administration (VBA), National Cemetery Administration (NCA) and Corporate offices.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. You may qualify based on your experience as described below: • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in management of IT software products/projects including modernization of complex IT software products in both cloud and on-premise environments utilizing Agile and DevOps methodologies including acquisition, solutioning, development, modification, modernization, integration, enhancement, deployment, sustainment, and product decommissioning, AND • Selective Placement Factor: At least one current industry standard program/project management certification such as PMP, FAC P/PM, or DAWIA. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:There is no educational substitution at this grade level. Employment Type: OTHER

Manage IT software projects including modernization and integration using Agile and DevOps methodologies. | Experience managing complex IT projects with PMP certification and knowledge of cloud and on-premise environments. | This position is in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT). OIT is responsible for implementation of information technologies that are aligned with business strategies of the VA, from Veterans Health Administration (VHA), Veteran Benefits Administration (VBA), National Cemetery Administration (NCA) and Corporate offices.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. You may qualify based on your experience as described below: • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in management of IT software products/projects including modernization of complex IT software products in both cloud and on-premise environments utilizing Agile and DevOps methodologies including acquisition, solutioning, development, modification, modernization, integration, enhancement, deployment, sustainment, and product decommissioning, AND • Selective Placement Factor: At least one current industry standard program/project management certification such as PMP, FAC P/PM, or DAWIA. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:There is no educational substitution at this grade level. Employment Type: OTHER

Lead and supervise program management staff and activities for major IT investments and initiatives, including governance, execution, and advising senior management. | Experience leading complex enterprise IT portfolios and modernization programs, strategic planning, governance, acquisition strategy development, and executive stakeholder engagement at a senior level. | This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Service (PDS), Benefits, Appeals, and Memorial (BAM) Services. The primary purpose of this position is to supervise and manage program management staff, resources and activities for planning, program and project execution, monitoring and evaluation of major VA IT investments and initiatives, and advise senior management. Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: BASIC REQUIREMENTS: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND SELECTIVE PLACEMENT FACTOR: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Demonstrated experience leading technology product portfolios or modernization programs with organization-wide operational impact, including governance, roadmap development, performance management, acquisition strategy development, and executive stakeholder engagement. Demonstrated experience planning and executing large, multi-year complex budgets tied to enterprise technology, modernization, or digital transformation initiatives. AND SPECIALIZED EXPERIENCE: GS-15 grade level: One year of specialized experience (equivalent to the GS-14 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Leading complex enterprise-level information technology (IT) product portfolios, programs, or product lines supporting mission-critical business operations; directing strategic planning, governance, and execution of large-scale IT modernization initiatives utilizing Agile, DevSecOps, Human-Centered Design, or product management methodologies; developing and executing acquisition strategies for enterprise IT systems, platforms, or services, including coordination with contracting officers, CORs, and acquisition stakeholders; advising senior executives on IT investment decisions, budget formulation, risk management, acquisition planning, and operational performance. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Education:There is no educational substitution for the GS-15 level.Employment Type: OTHER

Coordinate clinic operations, manage patient scheduling and communication, support interdisciplinary teams, and ensure compliance with healthcare administrative policies. | Six months clerical or administrative healthcare experience, proficiency in English, US citizenship, and advanced knowledge of healthcare processes and clinic management. | The Miami VA Healthcare Systems (MVHCS) is a medical, psychiatric and surgical facility. It is also a part of the Sunshine Healthcare Network (VISN 8), which includes facilities in Florida and Puerto Rico. It also supports 8 Community Based Outpatient Clinics throughout Florida and provides a wide range of primary care and community based outpatient mental health services.Qualifications:Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: • United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. • Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable • Certification: None required. • Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). • Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. • Physical Requirements: See VA Directive and Handbook 5019. Grade Determinations: Specialized Experience;One year of experience equivalent to the [GS-5] grade level. Assignments: The Advanced MSA specialized administrative judgment and flexible use of a wide range of clinical processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics, coordinate with the patient care team to review clinic appointment/availability, ensure schedules/appointments are closely monitored to effectively support the needs of the clinics. MSAs at this level develop and/or maintains communication with patients, coordinate care delivery model teams w/ VA medical centers, and other agencies, assist with communications during inpatient to outpatient discharge, communicate with non-VA medical facilities, prepare correspondence to notify patients of lab results, manage system for follow-up care such as consults, tests, etc. Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet, participates in team huddles/meetings, problem solve, and follow-up with patients care, collaborating with the interdisciplinary teams, setting priorities and deadlines, identifies incomplete encounters and communicates findings to providers, enters appropriate information into the electronic record, monitors pre- appointment information and/or requirements to assure readiness for patient visit/procedures., AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: 1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. 2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. 3. Advanced knowledge of the technical health care process as it relates to access to care. 4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. 5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred experience: It is highly desirable that candidates meet the following criteria for this position: • Interaction with patients/customers in a Medical/Clinical setting either by face to face or over the phone • Experience dealing with a diverse group of individuals when providing pertinent/general medical/clinical information • 3 -plus years of customer service style training • Your Resume must detail your experience as mentioned above to be considered attainment of such highly desirable experience. QUALIFICATION STANDARDS: VA Handbook 5005, Part II, Appendix G45, dated June 7, 2012. This standard is available for review or you may access this standard through the internet at the following address: http://vaww1.va.gov/ohrm/T38Hybrid/QualStandards.htm. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary in nature, requires non-routine walking, bending, and lifting of objects of 15-25 lbs. The full performance level of this vacancy is GS 6.Education:There is NO substitution of education for specialized experience at the GS-06 grade level. Employment Type: OTHER