Scribe

Manage and build the legal function, focusing on commercial contracts, privacy, corporate, and employment legal matters, while advising cross-functionally at a fast-growing AI company. | 8-10+ years legal experience, with a background in SaaS or B2B technology companies, strong expertise in commercial contracts, privacy, and legal process improvement, and JD from an accredited US law school. | tl;dr – Why this role matters Scribe is looking for a Head of Legal — our first dedicated legal hire. This is a rare opportunity to build the legal function from the ground up at a fast-growing AI company, with full ownership over how it's designed, run, and scaled. Your most immediate impact will be on the commercial side — building scalable processes, and becoming the legal partner our revenue teams rely on to close deals. From there, you'll play a critical role shaping Scribe’s broader legal strategy across privacy & compliance, corporate, IP, and employment — including the data and AI frameworks that put Scribe at the forefront of how AI companies think about data usage. If you're a sharp, business-minded lawyer who's energized by building something from zero, wants real autonomy and influence, and is looking for the most interesting legal work in AI right now this job could be for you. 👋 About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. 🛠️ How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values: Accelerate impact Raise the bar Make our users heroes Clear is kind Rapid learning machine One team one dream About the role As the company’s Legal partner, you will: Assume day-to-day management of the legal function and serving as a decision-maker and advisor on operational legal matters while representing the legal perspective in key business discussions. Take ownership of Scribe's commercial contracting function, transitioning the majority of deal work from outside counsel to in-house and becoming the primary legal partner to our Revenue teams — including, customer contracts, reseller agreements, strategic partnerships, NDAs, DPAs, and vendor agreements. Build and refine Scribe's contract playbooks, templates, and operational processes to drive efficiency and reduce time-to-close as deal volume scales. Provide guidance on data privacy and protection matters (GDPR, CCPA, etc.), ensuring our products and commercial practices meet regulatory requirements. Manage corporate legal matters including equity transactions, financings, governance, and entity management. Advise on employment-related matters, including HR policies, employment agreements, and compliance. Own and manage outside counsel relationships for specialized work (e.g., litigation, complex regulatory matters, international issues) — setting scope, managing budgets, and ensuring quality. Become a trusted cross-functional advisor, proactively identifying legal risks and opportunities across product development, go-to-market strategy, and company operations. What makes you a great fit This role is best suited for someone who thrives in ambiguity, takes ownership seriously, and uses the law to drive real business outcomes. You don’t just think in black and white — you are opinionated and push the business toward the best commercial outcomes and what should happen next. You've spent 8–10+ years practicing law, including meaningful time both at a law firm and in-house at high-growth technology companies (SaaS or B2B strongly preferred). You've been the go-to lawyer on commercial deals and can move quickly through high volumes of B2B SaaS agreements (direct sales, channel, strategic) without sacrificing quality or judgment. You know when to push back, when to flex, and when to escalate. You default to a business lens. You analyze legal risk in the context of commercial impact, and your instinct is to find a path to "yes" rather than flag reasons for "no." You've built or meaningfully improved legal processes before — playbooks, templates, workflows, escalation paths — and you get energy from creating systems that make contracting faster and more scalable. You're comfortable owning a broad remit as a solo legal hire. You can context-switch between a redline negotiation, a privacy question, a corporate governance matter, and an employment issue in a single day — and you know when to bring in outside counsel versus handle it yourself. You thrive in ambiguity and move fast with imperfect information. You don't wait for permission to solve problems, and you prioritize ruthlessly when everything feels urgent. Juris Doctorate from an accredited US law school; admitted to the bar and in good standing in the jurisdiction of hire, or otherwise authorized to practice law (e.g., have registered in-house status). 🌎 Location For those based in the Bay Area, we are hybrid (2-3 days a week) out of our SOMA San Francisco HQ. This role is remote for those outside of the Bay Area. 💰 Compensation We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location. The starting salary range for this role is $200,000 - 260,000 base + equity. 🎁 Full-Time US Employee Benefits Include Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet. Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long-term success. Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents. Time to recharge: Flexible paid time off, plus company holidays to rest and reset. Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future. Support for growing families. Paid parental leave to help you care for and bond with your growing family. Lunch, on us: SF-based employees receive daily catered lunches at our office. Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler. Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity Employer.

Manage onboarding, adoption, and renewal processes for enterprise SaaS customers, driving expansion and ensuring customer success. | 3-6 years of experience in customer success or SaaS account management, with strong communication, organizational, and problem-solving skills. | About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to ensure work gets done right, and see how to do it even better. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values: Accelerate impact Raise the bar Make our users heroes Clear is kind Rapid learning machine One team one dream About the role Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our customers in the Mid-Market segment. In this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. You’ll also be responsible for driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions. You’ll report to the Head of Customer Success and can be based anywhere in the US or Canada. What you’ll do Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe. Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches. Assess activity data and calculate and communicate ROI to customers based on real business results. Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. Partner closely with Account Executives to execute against growth opportunities within your portfolio. Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback. Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion. You could be a great fit if You are passionate about Scribe, and even more passionate about helping customers be successful using the tool. You describe yourself as “techno-functional” - you’ve worked with SaaS applications before and you’re an expert in not only how features work, but how they can be applied to business challenges. You’re curious, and always asking the question behind the question - what is the customer really trying to solve for? How does this feature really work? You aspire to be world-class in your craft and you want to be surrounded by others who are sprinting towards that goal. You like putting ideas into action and measuring results. You’re driven to constantly improve your game. You are organized and self-motivated to hit goals, and are not overwhelmed by aggressive targets. Unknowns and change inspire you, and you are excited about building processes alongside a scrappy team. Qualifications and Requirements: 3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up. Ability to manage a high-touch book of business from onboarding through renewals Experience in customer success, account management for a SaaS solution. (Strongly preferred: CS experience owning subscription renewals and expansion targets.) Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences with poise and professionalism Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. Passion for technology and the ability to quickly learn new SaaS software applications. A positive attitude and a willingness to go the extra mile for customers. Excited by the opportunity to wear many hats and grow with our company. Full-Time US Employee Benefits Include Some of the nicest and smartest teammates you’ll ever work with Competitive salaries Comprehensive healthcare benefits Equity in a hypergrowth startup Flexible PTO 401k Parental Leave Commuter Benefits (SF office employees) WFH Stipend Compensation $120k - $150k OTE (San Francisco, New York, Seattle) + equity + benefits $100k - 130k OTE (Other US locations) + equity + benefits Compensation will be determined based on a candidate’s level of experience and location. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity Employer.

Manage a portfolio of enterprise SaaS customers, drive adoption, expansion, and renewal, and serve as a strategic advisor to executive stakeholders. | 6+ years of enterprise SaaS customer success experience, ability to manage complex relationships, data-driven decision making, and experience with SaaS workflows and executive engagement. | ✨ TL;DR – Why This Role Matters As a Senior Customer Success Manager (Enterprise) at Scribe, you’ll own relationships with our largest and most strategic customers—global organizations transforming how their teams work. Your mission is to drive measurable business impact by leading customers through adoption, expansion, and renewal of Scribe’s solutions. You’ll partner closely with executive stakeholders to define success metrics, champion best practices, and scale Scribe usage across complex enterprises. This role is critical to Scribe’s continued growth—our Enterprise customers represent some of the world’s most recognized brands, and your work will ensure they realize and expand the full value of Scribe at scale. 📌 About the Role As a Senior CSM in our Enterprise segment, you will: • Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention. • Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe, and by proactively leading executive alignment to grow value realization. • Onboard and enable new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value. • Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting Scribe’s capabilities to their organizational goals and KPIs. • Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion. • Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience. • Manage complex renewals and upsells with precision, balancing customer advocacy and business goals to achieve best-in-class retention and revenue growth. • Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between Customer Success and Sales to maximize customer value and identify new use cases for Scribe. • Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories—that scale Scribe’s impact across the Enterprise ecosystem. 🧩 What Makes You a Great Fit | Requirements You’ll thrive in this role if: • 6+ years of Customer Success Experience (Enterprise) in related SaaS with • You’re passionate about helping large organizations transform how work gets documented and shared through Scribe. You’ve managed the full Enterprise customer lifecycle—onboarding to renewal—and can point to measurable lifts in adoption, NRR, or customer satisfaction. • You’re equally comfortable diving into technical SaaS workflows and leading C-suite business discussions about outcomes and ROI. • You multithread within Account to build awareness, scope and Customer Success Qualified Leads • You’re data-driven—using insights to identify opportunities, tell compelling value stories, and influence executive decisions. You’re proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution. You’re ready to roll up your sleeves and work with stakeholders at all levels to get to outcomes. • You bring a consultative and strategic mindset, balancing empathy for the customer with accountability for results. • You’re energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment. • You know when it’s most effective to collaborate in person with key stakeholders, and how to drive an effective in-person meeting for maximum results. If you’re reading this and thinking “that’s me!”, we want to meet you. 🧠 Nice-to-Haves • Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company. • Previous ownership of expansion and renewal metrics (NRR, GRR). • Experience with a PLG sales motion. • Prior consulting or change management experience with large transformation projects. 🚫 This Role Is Not for You If • You’re not comfortable navigating complex, matrixed organizations or managing relationships across end users champions AND executive-level sponsors. • You thrive only with highly defined playbooks versus creating and iterating on them. • You prefer a reactive or transactional approach to customer management. • You’re not comfortable with up to 25% travel and in-person meetings. 👋 About Us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. 💡 How We Work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. Our values: • Accelerate impact • Raise the bar • Make our users heroes • Clear is kind • Rapid learning machine • One team, one dream 💰 Compensation $120,000–$180,000 OTE + equity + benefits. Compensation is determined based on YOE, skills, experience and location. 🎁 Full-Time US Employee Benefits Include • Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet • Competitive pay and meaningful equity • Comprehensive health, dental, and vision coverage for you and your dependents • Flexible paid time off + company holidays • 401(k) plan • Paid parental leave • Commuter and remote work benefits • Home office stipend • Team bonding and offsite opportunities 🌈 Equal Opportunity Statement At Scribe, we celebrate our differences and are committed to creating a workplace where everyone feels supported and empowered to do their best work. We believe this benefits not only our employees but also our product, customers, and community. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.

Drive revenue growth within existing enterprise accounts by identifying and executing upsell, cross-sell, and expansion opportunities while managing complex sales cycles. | 5+ years quota-carrying enterprise SaaS sales experience with proven ability to close $50k–$100k ACV deals, manage pipeline, and communicate effectively with leadership. | About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. We’re growing fast — since our founding in 2019, we’ve grown to over 4 million users across 600,000 businesses. Based in San Francisco, we've raised $55M in funding from top-tier investors and are honored to have been named a Forbes Next Billion Dollar Startup and LinkedIn Top Startup. Join us in our mission to uplevel how people do work. How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values: • Accelerate impact • Raise the bar • Make our users heroes • Clear is kind • Rapid learning machine • One team, one dream About the Role You will drive revenue growth within existing enterprise accounts by identifying and executing strategic upsell, cross-sell, and expansion opportunities. You'll partner at all levels of an org to navigate complex multi-stakeholder sales cycles, demonstrate additional Scribe value through targeted product demos, and maximize account penetration. You have a default hunter mentality and a proven ability to create expansion opportunities once an initial land is in place. Scribe is a versatile tool used by over 600,000 organizations worldwide, offering you the chance to engage a wide range of customers across various industries and roles. Examples of what you’ll be doing • Account Expansion: Identify and execute upsell, cross-sell, and adoption opportunities within existing enterprise accounts. • Deal Execution: Close multiple $50k–$100k expansion deals monthly using consultative sales methodology. • Strategic Account Planning: Develop long-term expansion strategies and roadmaps for named accounts. • Value Discovery: Uncover new use cases and business challenges where additional Scribe solutions drive impact. • Stakeholder Management: Navigate complex decision-making processes across multiple departments and buyer personas. • Product Demonstrations: Deliver targeted demos showcasing relevant Scribe capabilities for specific expansion scenarios. You could be a great fit if You are a consultative sales professional, capable of creating strong business cases across multiple departments and multiple levels within an organization. You have experience working with large enterprise customers and understand the value of landing quickly and expanding even quicker within these organizations. You take pride in leading enterprise prospects through a complex buying journey in as little time as possible. Ideally, you enjoy building – as we are a rapidly growing organization and you will have a chance to build best practices for the business. If you’re motivated, smart, persistent, and a great teammate, we want to hear from you! Qualifications • 5+ years of quota-carrying closing sales experience (at least 3 years as an enterprise seller) in a fast-growing SaaS environment, with rapid career progression. • Proven ability to effectively communicate and close business with repeatable processes. • Ability to manage pipeline and communicate deal progression to leadership. • Comfort with a land-and-expand motion closing $50k–$100k ACV deals. • Excellent prioritization skills, with the ability to handle a large volume of prospects and customers. • Passion for technology and the ability to quickly learn new SaaS software applications. • A positive attitude and a willingness to go the extra mile for customers. Full-Time US Employee Benefits Include • Some of the nicest and smartest teammates you’ll ever work with • Competitive salaries • Comprehensive healthcare benefits • Equity in a hypergrowth startup • Flexible PTO • 401(k) • Parental Leave • Commuter Benefits (SF office employees) • WFH Stipend Compensation $220k + equity + benefits We consider several factors when determining compensation, including location, experience, and other job-related factors. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.