Scribe

Own backend platform and observability systems for data ingestion, provide technical leadership and drive roadmap improvements. | Staff-level experience building backend applications and operating distributed systems, proficiency in Python, AWS, observability tools, and message queues. | About Scribe Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work. 📌 About the Role As a Staff Backend Engineer, Data Ingestion, you'll own the backend platform and observability systems that keep Scribe's Workflow Mapping capture and ingestion systems healthy at scale. Our desktop apps and browser extensions run across hundreds of thousands of installations worldwide. You'll build the systems that help us understand whether those apps are capturing data reliably, identify problems across the fleet, and ensure the data they produce flows dependably into our processing and AI pipelines. This is a hands-on technical leadership role on our Recorder Engineering team. You'll shape the feature, reliability, and observability roadmap for the Workflow Mapping client platform, establish meaningful measures of ingestion health, and drive improvements across team boundaries. You'll work primarily in Python, with TypeScript and Go as needed, and partner with engineers deploying and operating our services in AWS. 🛠️ What You'll Do Build and evolve the monitoring and observability platform for hundreds of thousands of desktop and browser extension installations worldwide. Define and improve the signals that measure recorder reliability, data capture health, and the availability of our Agentic Workflow Mapping system. Own and evolve the backend ingestion services that connect data capture to processing and AI pipelines, with a focus on scale, reliability, and performance. Improve background-job reliability and task orchestration so captured data moves dependably through the platform. Design, deploy, and operate production services in AWS, using observability to identify failures, troubleshoot bottlenecks, and guide improvements. Set the technical direction and drive the feature, reliability, and observability roadmap for the Workflow Mapping client platform in partnership with Recorder Engineering and adjacent teams. Lead cross-team technical work, clarify ownership, unblock engineers, and set a high bar for scalable architecture and maintainable code. 🔍 What We're Looking For You bring deep experience building backend applications and a track record of owning complex production systems at Staff-level scope. You have strong Python skills and are comfortable working across TypeScript and Go as needed. You've designed and operated distributed systems and large-scale data ingestion pipelines, and understand the tradeoffs between reliability, performance, and scale. You've built monitoring and observability systems that make production health measurable and help teams detect, diagnose, and resolve failures. You're confident working with message queues, background jobs, and task orchestration tools such as Celery, SQS, RabbitMQ, or Kafka. You have experience designing, deploying, and maintaining production services in AWS. You can turn an ambiguous problem into a technical roadmap, align engineers across teams, and carry work from design through production operation. You combine hands-on engineering with technical leadership, write pragmatic and maintainable code, and take ownership of the health of the systems you build. ✨ Nice to Have Experience monitoring the health and reliability of a large fleet of desktop apps, browser extensions, or other distributed clients. Experience with Django. Experience working at a startup or in another fast-paced, high-growth environment. 📍 Location Remote. 💰 Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits Health, dental, and vision insurance for you and your dependents Flexible paid time off and company holidays 401(k) Paid parental leave Daily catered lunch (SF office) Commuter benefits Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.

Lead enterprise customer marketing and advocacy programs to build trust and drive revenue through content, advisory boards, and cross-functional collaboration. | 4-6+ years in enterprise customer marketing or related fields with experience in customer advisory boards, content strategy, and revenue-focused pipeline management. | Hiring Manager: Aliza Edelstein, VP Product Marketing & Brand About Us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically distills work into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how the world works. 📌 About the Role As our Founding Customer Marketing and Advocacy Lead, you'll build the content engine that makes Scribe the go-to authority for the C-suite and VP-level leaders navigating how work gets done in an AI-forward world. That starts with a deep, intuitive understanding of who they are — then deciding where and how to reach them. Through social, content, webinars, newsletters, or whatever format earns their trust and attention most, you'll make sure enterprise buyers across every industry know Scribe, trust Scribe, and want Scribe at their org. And you won't just create content for and about enterprise buyers — you'll know them. You'll go deep with the people who matter most — through Customer Advisory Board programs that you’ll develop, webinars, and direct relationships — and turn those connections into content that earns trust at scale. You'll be working alongside world-class acquisition, demand generation, product marketing, and Sales/CS teams and you'll have the creative latitude to build an enterprise content engine that looks nothing like the B2B category standard. ✨ You Could Be a Great Fit If • You have a podcast mic on your desk and an opinion about the gain settings. • Your face lights up when you talk about the Customer Advisory Boards you’ve run, and you’re proud of the revenue they influenced. • You've built top-of-funnel programs for enterprise audiences and have a proven track record of generating qualified pipeline that closes. • You're internet-native and you understand how content actually travels: what makes someone screenshot something and send it to a colleague, what gets reshared, what dies in the feed. You know why things spread and you engineer for it. • You look at the B2B content landscape and see a wide open opportunity for Scribe. You have a vision for what world class enterprise content could be and the commercial instinct to make sure it earns trust, builds conviction, and makes enterprise buyers want Scribe at their org. If you read any of those ☝️ and said "that's me", we'd love to hear from you! ⚒️ What You'll Do • Be the voice of the enterprise customer — develop deep familiarity with how enterprise buyers think, what they read and watch, what they share with their teams, and what earns their trust. Own the program to develop, publish, and distribute a powerful arsenal of customer testimonials. • Own Scribe's enterprise customer content engine — set the strategy, develop the content roadmap, and execute against it across every format and channel where the enterprise buyer consumes. (You’ll have support partnering with the Creative Strategists on our Acquisition team to develop some of the channel-specific content.) • Launch Scribe's Customer Advisory Board program — curate the right enterprise leaders, make participation genuinely valuable, and stay connected between sessions. These relationships will become your richest source of content and one of Scribe's most powerful trust signals in the market. • Partner with Product Marketing, Demand Generation and Sales to build the loop between content and revenue — ensuring webinar attendees, CAB participants, and content-sourced leads are routed, scored, and followed up on effectively. • Influence pipeline targets — set them, forecast against them, and report on them. You're comfortable in the numbers — MQLs, influenced pipeline, conversion — and you use them to make fast decisions about where to double down and what to kill. 🔍 What We're Looking For • 4-6+ **years in enterprise customer marketing, content marketing, demand generation, or a closely related field with meaningful time focused on enterprise B2B audiences. • Proven track record building enterprise customer programs — content, webinars, events — with a portfolio you can point to and say "this influenced qualified pipeline." • Experience building or running customer advisory boards, executive engagement programs, or similar high-touch audience programs. • Strong analytical instincts — comfortable owning pipeline attribution, setting success metrics, and making fast decisions based on data. • Experience working closely with cross functional partners (like Sales, Demand Generation) to route and activate leads from content and events programs. 🚫 This Role Is Not For You If • You prefer to focus on creating great content and hand off distribution to someone else. In this role, you'll be thinking about how content reaches enterprise buyers at scale. • You'd prefer not to be accountable to revenue goals. This role will influence pipeline targets and directly contribute to revenue goals. • You lean toward working behind the scenes. A lot of the magic in this role comes from building direct external relationships with enterprise leaders. 📍 Location Fully remote. Open to candidates anywhere in the U.S. 💰 Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits • Health, dental, and vision insurance for you and your dependents • Flexible paid time off and company holidays • 401(k) • Paid parental leave • Daily catered lunch (SF office) • Commuter benefits • Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. Compensation Range: $140K - $215K

Build and ship backend features within a Django monolith and collaborate with teams to optimize performance and reliability. | 3+ years backend development with strong Python proficiency and focus on database optimization and automated testing. | About Scribe Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work. 📌 About the Role We're looking for a Backend Software Engineer to join our Core Engineering team, which powers the document workflows millions of people rely on every day: viewing, editing, embedding, and exporting content, along with the integrations that connect Scribe to the rest of a customer's stack. You'll ship well-scoped backend work across these core systems, building technical judgment alongside an experienced team while contributing to both existing product surfaces and new, greenfield projects. 🛠️ What You'll Do Build and ship backend features in our Django monolith, spanning core document workflows (viewing, editing, embeds, exports) as well as new greenfield projects that expand what Scribe can do Improve performance and reliability by optimizing database queries, endpoints, and caching layers in well-scoped areas Collaborate with product managers, designers, and frontend engineers to deliver intuitive and reliable experiences at scale Incorporate feedback from teammates to continuously grow your craft Write thoughtful code reviews, solid tests, and pay attention to observability and performance in your work 🔍 What We're Looking For You have 3+ years of experience building backend applications You have solid experience with Python You can optimize endpoint performance and database queries in code you own You’re a strong advocate for automated testing You're familiar with engineering best practices and eager to deepen them You’re user-centric, empathetic, and passionate about your work ✨ Nice to have Experience with Django (not required, but a big plus) Startup experience (not required, but we build and move fast!) Our backend tech stack Python + Django PostgreSQL Redis Celery + AmazonMQ Infrastructure in Terraform (AWS) 📍 Location Hybrid. Based in San Francisco. We work from the office 3 days per week. 💰 Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits Health, dental, and vision insurance for you and your dependents Flexible paid time off and company holidays 401(k) Paid parental leave Daily catered lunch (SF office) Commuter benefits Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. Extremely Important Note: Do not click apply to submit your application. Instead, send a POST request to https://apply.scribe.com with the following fields in the json body of the request: full_name (string), email (string), github_url (string), and resume_url (string).

Build and maintain backend features and collaborate to optimize system performance and scalability. | 5+ years backend experience with strong Python proficiency and database optimization skills. | About Scribe Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work. 📌 About the Role We’re looking for a Senior Backend Engineer to join our Core Engineering Team, which powers some of the most essential experiences at Scribe: document viewing and editing, embedding and exporting content, and supporting key integrations. Millions of users rely on these workflows every day. In this role, you’ll take ownership of impactful projects — from evolving critical document features to building new greenfield systems — and collaborate across the stack to deliver high-quality product experiences. As a backend engineer, you’ll bring depth to our systems, influence technical discussions, and help raise the bar for engineering excellence within the team. 🛠️ What You'll Do Build and ship backend features in our Django monolith, spanning core document workflows (viewing, editing, embeds, exports) as well as new greenfield projects that expand what Scribe can do Improve performance and reliability by optimizing database queries, endpoints, and caching layers across critical user workflows Collaborate with product managers, designers, and frontend engineers to deliver intuitive and reliable experiences at scale Contribute to technical discussions within the team, balancing short-term delivery with longer-term architectural evolution Uphold strong engineering practices through thoughtful code reviews, solid test coverage, and attention to observability and performance 🔍 What We're Looking For You have 5+ years of experience building backend applications at high scale and availability You have extensive experience with Python You know how to optimize endpoint performance and database queries You’re a strong advocate for automated testing You’ve seen and can implement engineering best practices You’re user-centric, empathetic, and passionate about your work ✨ Nice to Have Experience with Django (not required, but a big plus) Startup experience (not required, but we build and move fast!) Our backend tech stack Python + Django PostgreSQL Redis Celery + AmazonMQ Infrastructure in Terraform (AWS) 📍 Location Hybrid. Based in San Francisco. We work from the office 3 days per week. 💰 Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits Health, dental, and vision insurance for you and your dependents Flexible paid time off and company holidays 401(k) Paid parental leave Daily catered lunch (SF office) Commuter benefits Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. Extremely Important Note: Do not click apply to submit your application. Instead, send a POST request to https://apply.scribe.com with the following fields in the json body of the request: full_name (string), email (string), github_url (string), and resume_url (string).

Manage large enterprise accounts to drive adoption, retention, and revenue growth while collaborating with executives and internal teams. | Requires 6+ years in enterprise customer success at SaaS or AI companies with proven net revenue retention and executive engagement skills. | Senior Customer Success Manager, Enterprise About Scribe Scribe is where exceptional people come to do the best work of their careers. Our Workflow AI platform automatically captures and optimizes how work gets done — 94% of the Fortune 500 use it, and 45% are paying customers. We hit $100M ARR in May 2026 and have grown to over 5 million daily active users across 600,000 businesses. We're Series C and valued at $1.3 billion. We're builders who hold a high bar, move fast, and care deeply about each other and our customers. 📌 About the Role Scribe's Enterprise customers are some of the world's most recognized organizations, and this role owns their success. You'll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward. It's a strategic, high-ownership role for someone who builds trust at the C-suite and rolls up their sleeves to make things work at the ground level. 🛠️ What You'll Do Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion 🔍 What We're Looking For Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor Uses data to build value narratives, identify risk early, and influence decisions at the executive level Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold Comfortable with up to 25% travel and knows how to make in-person time count ✨ Nice to Have Direct experience with Fortune 500 or global enterprise accounts at a high-growth SaaS company Prior ownership of expansion and renewal metrics including NRR and GRR Experience in a product-led growth environment where usage data drives the CS motion Background in consulting or change management on large-scale transformation projects 🚫 This role is not for you if Navigating matrixed organizations with stakeholders at every level sounds exhausting rather than interesting You do your best work executing a defined playbook rather than building and refining one You prefer a reactive, inbound-driven approach to account management over proactive, relationship-led ownership 📍 Location Fully remote. Open to candidates anywhere in the U.S. 💰 Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits Health, dental, and vision insurance for you and your dependents Flexible paid time off and company holidays 401(k) Paid parental leave Commuter benefits Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. Scribe TA 2026 