Schoox, LLC

Manage operational schedules, budgets, and logistics for marketing events and campaigns coordinating internal teams and vendors. | Bachelor's degree and 3-5 years marketing operations or event coordination experience required. | choox is seeking a highly organized and versatile Marketing & Events Manager to serve as an operational backbone for our marketing team. This role blends hands-on project coordination with event execution — keeping marketing initiatives on track, tracking budgets, and ensuring that marketing programs and events Schoox attends or hosts run smoothly and deliver measurable results. This is an execution role. You will be the person who makes things happen - managing timelines, coordinating across internal teams and external vendors, tracking spending against budget, and keeping marketing program and event logistics running from planning through results. You will also support broader marketing operations including material management, campaign coordination, and vendor management. This position reports directly to the Head of Demand Generation and works cross-functionally within marketing to ensure programs as executing as planned. How You Will Impact Schoox Marketing Operations & Project Management Serve as the marketing team's project coordinator — maintaining operational schedules, tracking deliverables, and keeping campaigns and initiatives on deadline. Maintain a master marketing calendar covering events, campaigns, content launches, and key internal milestones. Manage and maintain an inventory of marketing materials; coordinate creation of new materials with internal stakeholders and external vendors. Coordinate tasks outsourced to external vendors — including print production, promotional items, and creative execution — managing timelines, quality, and invoicing. Support the marketing team in day-to-day execution: communicating deliverable requirements, tracking progress, and flagging risks to leadership. Review campaign and event metrics with the support of marketing operations; support marketing leadership with performance reporting. Budget Administration Own marketing budget tracking — maintaining an up-to-date view of spend vs. plan across all programs, events, and vendor commitments. Process invoices, match receipts and ensure accurate budget coding for finance. Flag budget variances proactively and support marketing leadership in reforecasting as needed. Manage vendor relationships and negotiate pricing to maximize budget efficiency. Event Logistics & Execution Own end-to-end logistics for Schoox's event participation — including third-party industry conferences, regional roadshows, customer roundtables, and executive experiences. Manage all operational details: booth shipping and setup, vendor contracts, attendee registration, hotel room blocks, and on-site logistics. Support logistics and planning for the annual Sales Kick-off — managing programming schedules, venue logistics, and budget adherence. Provide logistics and communications support for Board of Directors meetings. Coordinate Schoox's presence at third-party events: manage booth assets, sponsor deliverables, speaking submissions, and lead capture. Manage corporate gifting, event swag, and new hire gifting programs in coordination with HR. Ensure event execution is consistent with Schoox brand standards and aligned with GTM objectives. Cross-Functional Collaboration Partner with Marketing, Sales and BDR teams to ensure execution of pre- and post-event follow-up, ensuring leads are captured and handed off effectively. Collaborate with Product Marketing on asset and collateral needs for events and campaigns. Bachelor's degree in Marketing, Business Administration, Communications, or a related field. 3-5 years of experience in a marketing operations, events coordination, or marketing coordinator role — preferably in a SaaS or B2B technology environment. Demonstrated project management skills: able to run multiple workstreams simultaneously, build workback schedules, and hold timelines. Hands-on budget management experience: comfortable tracking spend, processing invoices, and maintaining accurate budget records. Strong attention to detail — you catch errors before they become problems. Excellent communication and interpersonal skills; able to work across functions and manage external vendors effectively. Proficiency in Microsoft Office Suite; familiarity with project management tools (e.g., Asana, Monday.com), CRM systems, and email marketing platforms. Adaptability and willingness to travel and work flexible hours around event schedules when needed. A proactive, get-it-done attitude — you take ownership, anticipate needs, and follow through without being closely managed. Our Culture At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it’s the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion. Schoox is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Compensation At Schoox, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock options. A description of our employee benefits may be found HERE https://schoox.benefitmain.com/

Lead customer success and renewal management teams to drive customer adoption, retention, expansion, and operational efficiency using AI tools and strong executive relationships. | 7-10+ years in SaaS customer success or renewal management with 3+ years managing teams, proven renewal target achievement, executive presence, AI tool familiarity, and strong communication skills. | We’re looking for a Sr Director of Customer Success & Renewal Management who can roll up their sleeves and lead from the front. This role is responsible for ensuring customers are successful with our platform while also driving renewals and account growth. You’ll manage the customer lifecycle—from adoption and ongoing value realization through renewal and expansion—while leading a team that balances customer satisfaction with revenue goals. Key Responsibilities Customer Success - Monitor customer usage, health scores, and support trends to proactively address risks. - Develop regular check-ins, QBRs, and success plans to keep accounts aligned with business outcomes. - Escalate and resolve customer issues quickly, partnering with Support and Product teams. - Ensure customers are realizing value and achieving their desired outcomes with the platform. Renewal Management - Own renewals and license expansion for assigned accounts, ensuring retention and growth targets are met. - Build and maintain strong, trusted relationships with customer stakeholders — including executive sponsors and decision-makers. - Identify upsell license opportunities by understanding customer needs and growth projections - Manage commercial discussions related to renewals and expansions directly with customers including contracting process review, approval, and execution Team Leadership & Process - Manage and coach a team of Customer Success Managers/Renewal Managers. - Define KPIs (renewals, churn, NRR, customer health) and report on performance. - Build playbooks and processes to ensure consistency across the team. - Leverage AI-driven insights, automation, and customer health scoring to scale engagement and anticipate risks. - Partner with internal teams (Product, Marketing, Support) to streamline the customer experience and bring feedback into the business. - 7–10+ years in customer success, renewal/account management, or client services within SaaS. - 3+ years of team management experience within SaaS - Proven track record of hitting renewal targets without reliance on Sales. - Experience managing and developing a customer-facing team. - Strong executive presence with the ability to build trusted relationships at the C-suite level. - Familiarity with AI-powered tools and analytics to drive customer engagement, predict churn, and surface growth opportunities. - Comfortable using customer success and CRM platforms (Salesforce, Gainsight, etc.). - Excellent communicator with strong problem-solving skills. - Able to travel up to 25% What Success Looks Like - Renewal targets are consistently achieved. - Expansion opportunities are identified and closed. - Customers have clear adoption and success plans in place. - Strong executive relationships are established and maintained across key accounts. - AI-powered insights are driving proactive customer engagement and operational efficiency. - The team is running against defined playbooks and meeting KPIs. - Customer issues are addressed quickly with minimal escalations. https://schoox.benefitmain.com/