Schoox, LLC

Engage, retain, and enable customers to maximize their use of the platform through relationship building, success planning, and feedback gathering. | Experience in customer success or SaaS, strong communication and analytical skills, ability to work with large organizations, and a relevant bachelor’s degree. | Customers are the lifeblood of our company and we’re looking for an experienced, results-driven Sr. Customer Success Manager to engage, retain, and enable our customers to fully utilize our platform. The mission of the Sr. Customer Success Team at Schoox is to ensure that customers achieve their own goals and recognize value from their investment. As a Sr. CSM, your primary super-power will be listening. You will actively listen and engage with assigned customers in order to develop deep and strong relationships that allow you to understand and address evolving customer needs. You will build and execute joint success plans with your customers; collaborate to explore new and creative ways to maximize usage of their platform; and use your analytical skills to measure and track customer growth. You must love learning and you must love software! Vital to this role is the ability and desire to develop and maintain strong Schoox product expertise and enthusiasm. Sr. CSMs use a suite of tools to monitor, analyze, and predict customer engagement and loyalty. You will interface with other departments within Schoox to relay customers’ levels of engagement, provide product feedback, provide experience feedback, and identify opportunities for improvement. Your ability to problem-solve, identify patterns, and skillfully interface with various stakeholders at all levels will allow you to detect any early signals of at-risk customers. Through the use of Customer Success-related platforms and data, you will follow playbooks and established processes, adding your personal touch to address issues, and provide an optimal path for escalation. In a nutshell, you will be the consultant for the best ways to utilize an amazing product! You will become a trusted advisor for customers - and they, in turn will rely upon you to guide them in achieving their own personal, professional, and corporate goals. How You Will Impact Schoox Build, maintain, and grow effective working relationships with key points of contact within your assigned customer accounts Build, maintain, and grow effective working relationships with key points of contact within various departments of Schoox Build and maintain Schoox product expertise Establish clear Success Plans for clients Conduct formal business reviews with customers Deliver and communicate ROI for customers throughout the customer lifecycle Gather, prioritize, and distill customer feedback into established communication channels within Schoox Advocate for customer-specific needs through internal channels such as support, marketing, product, and leadership Analyze customer metrics and feedback, including product utilization, customer satisfaction and NPS surveys, and other KPIs Promote the value of the product throughout the customer experience Review customer complaints and concerns and seek to improve all aspects of the customer experience Maintain high levels of customer engagement and satisfaction in terms of the customers’ adoption trends, sentiment, and mining opportunities for deeper engagement and expansion Renew customer contracts in accordance with established processes and goals Attend customer meetings and events in person, as needed 3 to 5 years in a customer success role Flexible thinker strong in strategy, critical thinking, creativity, and inductive reasoning Proven experience successfully working with large, global organizations Strong negotiation skills Proven ability to retain and grow ARR Knowledge of: SaaS business model and operations, eLearning, technical support, and fundamental data analysis Exceptional communication skills - respectful, highly organized, collaborative, coachable, detail-oriented, and self-aware Life-long learner with an obvious growth-mindset Refined presentation skills and presence Experience building and nurturing relationships at various levels within an organization Empathetic, positive attitude with a desire to help our customers reach their goals Results-driven mentality with a bias for speed and action Strong analytical skills with the ability to translate data into insights Technical skills to thoroughly understand the products you support Consistently exhibits a high level of Integrity and professionalism Bachelor’s degree (or equivalent work experience) Our Culture At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it’s the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion. Schoox is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Compensation At Schoox, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock options. A description of our employee benefits may be found HERE

Providing career services, resume writing, and career coaching to job seekers. | Extensive experience in career services, resume writing, and coaching, with no specific SaaS or sales experience mentioned. | As a Business Development Representative at Schoox you will be on the sales frontlines working to identify and qualify new business opportunities for and with your Account Executive(s). This is a critical role in our go-to-market organization. You’ll have the support of the entire Schoox family. This is an opportunity to join an ethical and inclusive organization that is committed to the success of its team members and customers. How You Will Impact Schoox Expand our sales footprint by identifying and adding appropriate target contacts, based on our ideal customer profile, to outbound campaigns using ZoomInfo, LinkedIn Sales Navigator, Salesforce, Gong Engage, and other modern systems. Maintain internal systems with accurate and timely data entry and notes. Qualify and convert inbound leads from demo requests, events, and marketing campaigns within a set of accounts you are actively pursuing. Understand industry drivers and prospect pain points in learning management and talent development to educate, build relationships, generate interest in Schoox, and set up qualified meetings with your prospects via emails, calls, and LinkedIn. Leveraging account data and intent signals, execute personalized outreach in partnership with sales and marketing leadership, in your territories to set up meetings for your AEs. Exceed quarterly goals for sales accepted opportunities. 2+ years of previous BDR or AE experience in the Software as a Service (SaaS) space (specifically within human resources and/or learning and talent management) with proven achievements or surpassing quota. Experienced BDRs are preferred. Sharp business acumen, impeccable work ethic, and strong written and verbal communication skills. Be willing to help/partner with others. Teamwork makes the dream work. Must love talking to and building relationships with our prospects and customers. Need to be active on LinkedIn - posting, engaging, and must have a robust connection network. Adopt a “CEO of your own business” mentality and come to the role daily with a competitive spirit and hunger for success. Have a ‘hunter mentality’ which requires discipline, strong work ethic, and the ability to thrive working remotely full time. Our Culture At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it’s the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion. Schoox is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Compensation At Schoox, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the on target earning potential (base + monthly commission) is expected to be between $75,000 - $103,000 a year. The offered compensation may also include restricted stock options. A description of our employee benefits may be found HERE

Lead customer success and renewal management teams to drive customer adoption, retention, expansion, and operational efficiency using AI tools and strong executive relationships. | 7-10+ years in SaaS customer success or renewal management with 3+ years managing teams, proven renewal target achievement, executive presence, AI tool familiarity, and strong communication skills. | We’re looking for a Sr Director of Customer Success & Renewal Management who can roll up their sleeves and lead from the front. This role is responsible for ensuring customers are successful with our platform while also driving renewals and account growth. You’ll manage the customer lifecycle—from adoption and ongoing value realization through renewal and expansion—while leading a team that balances customer satisfaction with revenue goals. Key Responsibilities Customer Success - Monitor customer usage, health scores, and support trends to proactively address risks. - Develop regular check-ins, QBRs, and success plans to keep accounts aligned with business outcomes. - Escalate and resolve customer issues quickly, partnering with Support and Product teams. - Ensure customers are realizing value and achieving their desired outcomes with the platform. Renewal Management - Own renewals and license expansion for assigned accounts, ensuring retention and growth targets are met. - Build and maintain strong, trusted relationships with customer stakeholders — including executive sponsors and decision-makers. - Identify upsell license opportunities by understanding customer needs and growth projections - Manage commercial discussions related to renewals and expansions directly with customers including contracting process review, approval, and execution Team Leadership & Process - Manage and coach a team of Customer Success Managers/Renewal Managers. - Define KPIs (renewals, churn, NRR, customer health) and report on performance. - Build playbooks and processes to ensure consistency across the team. - Leverage AI-driven insights, automation, and customer health scoring to scale engagement and anticipate risks. - Partner with internal teams (Product, Marketing, Support) to streamline the customer experience and bring feedback into the business. - 7–10+ years in customer success, renewal/account management, or client services within SaaS. - 3+ years of team management experience within SaaS - Proven track record of hitting renewal targets without reliance on Sales. - Experience managing and developing a customer-facing team. - Strong executive presence with the ability to build trusted relationships at the C-suite level. - Familiarity with AI-powered tools and analytics to drive customer engagement, predict churn, and surface growth opportunities. - Comfortable using customer success and CRM platforms (Salesforce, Gainsight, etc.). - Excellent communicator with strong problem-solving skills. - Able to travel up to 25% What Success Looks Like - Renewal targets are consistently achieved. - Expansion opportunities are identified and closed. - Customers have clear adoption and success plans in place. - Strong executive relationships are established and maintained across key accounts. - AI-powered insights are driving proactive customer engagement and operational efficiency. - The team is running against defined playbooks and meeting KPIs. - Customer issues are addressed quickly with minimal escalations. https://schoox.benefitmain.com/