SchoolsFirst Federal Credit Union

Lead and guide development teams in designing, developing, testing, and deploying complex automation solutions while managing project schedules and ensuring compliance with security standards. | 7-10 years experience with strong knowledge of .NET/C#, Python, UI Path, JavaScript, SQL Server, Agile methodologies, and ability to lead technical projects and mentor teams. | We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Lead Automation Engineer (Lead Software Developer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $127,961.00 - $211,136.00 Scheduled Weekly Hours: 40 What You’ll Be Doing Provides high level technical input and guidance to developers, project teams, and business units on the most complex aspects of project definition, applications design, implementation, integration, cost estimation, standardization, and support. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Responsible for program design, coding, testing, debugging, and documentation. Has full technical knowledge of all phases of applications programming. Responsible for quality assurance review. • Provides technical guidance to team of programmers in the designing, developing, testing and implementation of projects. Makes independent decisions in regards to design, development, timeline, and implementation projects. Provides support on a daily basis during all phases of SDLC and ensures the successful delivery of the projects. - Oversee the design, development, and deployment of high-complexity automation solutions across the organization. • Works with manager in prioritizing the service requests and assigning work to developers, provide technical assistance as needed, manage project schedule and tasks assigned to teammembers while ensuring the timeline delivery of the work assignments. - Define the strategic roadmap for automation initiatives, establishing performance standards and best practices. • Acts as project leader for projects with small budgets or limited duration. - Manage the end-to-end incident and change management process using ITIL standards and platforms such as ServiceNow. • Performs software development support for major applications and integrations. Designs architecture additions to existing applications and systems. Evaluates existing applications and identifies performance and automation opportunities. - Ensure that all automation solutions meet stringent security and compliance requirements, coordinating with IT security teams as needed. • Setup new development and implementation processes to be followed across the IT organization. Coordinates teams using modern development methodologies such as SCRUM/Agile. • Researches and recommends new vendor and 3rd party solutions based on business requirements. Works with business units to design integrations with vendor systems. • Researches industry trends and proposes new technologies to support existing needs. • Coordinates and develops technical project estimations for small to medium scale projects involving one or more developers. • Acts as a senior technical resource over multiple projects. Provides guidance on design, deliverables and integrations of software components. - Mentor and coach automation engineers at all levels, fostering a culture of continuous improvement and technical excellence. • Works independently with business units to design technical solutions and automations. - Liaise with business stakeholders to align automation projects with strategic business objectives and report on project performance and incident trends. • Participates in efforts to share technology expertise and train and mentor others in the use of technologies and development processes. - Experience building with AI Agents, and Orchestration in a production environment. Building monitoring and evaluations solutions. Evaluate emerging technologies and automation trends to continuously enhance the team’s capabilities and innovation. • Provides management with accurate and timely status reports of all projects as assigned. Additional Job Functions • Performs other duties as assigned • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications • Bachelor's Degree in Computer Science, Engineering, Math, Physics or related technical field or equivalent years of experience required • 7-10 years of prior relevant experience required Knowledge, Skills, And Abilities • .NET/C#, Python • UI Path • Web Services • Visual Studio • Visual SourceSafe and/or Team Foundation Server • JavaScript • HTML 5.0 • SQL Server/TSQL • Agile Methodology, SCRUM • Java • XML • Oracle/PL-SQL • Portlet Development • Uses fact-finding and diagnostic tools • Implements optimal solutions • Follows problem management procedures • Displays technical expertise and applications knowledge • Follows logical process for problem identification and resolution • Writes clear, readable code • Resolves bugs and other problems • Adheres to organization coding standards • Adheres to practices and standards • Completes work according to identified priorities • Executes test scenarios • Interprets and communicates test results • Demonstrates knowledge of relevant languages • In depth knowledge of, or the ability to quickly learn Finance/Credit union processes SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Provide advanced member service and support across multiple channels, handle complex account transactions, resolve disputes and fraud claims, mentor junior team members, and ensure regulatory compliance. | High school diploma or GED, 3-5 years related experience, preferably in credit union or financial institution, strong communication and problem-solving skills, and ability to manage complex financial transactions. | We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Service Delivery Representative III The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 40 What You’ll Be Doing To serve as our Members' first channel of choice along with eServices, Chat, and Secure Message channels for their financial needs, to be there for our Members when they are unsure how to proceed, and to be there for them when other channels are unable to support their needs. Our job is to be ready and willing to consistently provide World-Class Personal Service on each and every contact. • Handle Member inquiries by leveraging knowledge and resources about various different products, services, processes, procedures, and policies. Navigate the internal support website to provide solutions and drive calls efficiently. Identify and collaborate with the appropriate support departments to ensure timely resolution of issues. • Suggest ways that our Members can easily access and manage their accounts. Proactively identify ways to help make their lives easier by sharing the benefits of different channels to increase convenience, ease of use, efficiency, or any additional assistance our Member may need. Understand which benefits are important to our Members and suggest personalized options for Members to better access and manage their accounts. • Perform account transactions and requests with accuracy, ensure your Members’ needs are met by clearly answering all their questions, and seeking out assistance as needed. • Maintain the confidentiality of Credit Union and Member records. • Protect the security of our Members’ accounts by properly identifying Members and listening for indications of Member impersonators and/or fraudsters before conducting transactions. • Work independently while fostering strong team relationships by sharing knowledge, resources, trends, and best practices with teammembers. • Navigate various technology systems, work with multiple computer screens, and adapt to evolving software and technology enhancements. • Perform advanced research on Member accounts with problem-solving to identify and correct Member concerns with following-through to resolution. • In-depth knowledge of our products and services to make recommendations which may be of benefit to our Members. Explain benefits in a manner that supports Member understanding and includes promotions and financial education resources. • Effectively de-escalate calls using care, compassion, and empathy to provide options and seek guidance from specialty departments or advanced support. • Works independently to problem solve, take initiative, use good judgement for decision making within prescribed limits. • Advocate for Members with an ability to uncover and understand the true need being expressed, to evaluate and propose viable resolution. • Assist with department projects, support service initiatives, creating training resources, and provide improvement opportunities for processes or functions. • Serve as a mentor for new teammembers by providing peer coaching and beneficial feedback, sharing best practices, assisting with training, modeling the way, and actively recognizing others. • Areas of Responsibility: • Advanced knowledge of account fraud transactions • Dispute and fraud card claim intake • Advanced knowledge of credit card functions, interfacing with multiple complex systems. • Advanced knowledge of debit card functions, interfacing with multiple complex systems. • Advanced loan account maintenance and recommendations • Set up and revise electronic payments • Set up/revise/cancel ACH payments • Advanced knowledge of specialty products, i.e., Summer Saver, Paycheck Planner, and share certificates • Advanced knowledge of retirement products • Facilitate account vesting changes • Verify Membership eligibility • Awareness of legal processes, i.e., levies, subpoenas, escheat, fiduciary accounts, etc. • Advanced knowledge of NCUA share insurance coverage • Provide next level support for SDR I and SDR II teammembers • Ability to process international and domestic wire transfers • Ability to process Secure Message correspondence • Advanced technical knowledge with eServices and Chat channels, to include troubleshooting, assisting with Zelle and other electronic money transfer systems. Additional Job Functions • Performs other duties as assigned • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications • High School Diploma or GED required • 3-5 years of previous related experience required • Credit union/financial institution experience preferred Knowledge, Skills, And Abilities • Essential communication skills include empathizing, being engaging, focused, and attentive, using reflective listening, and asking open-ended questions to build connections and be a trusted advisor • Listens without interrupting • Asks questions to clarify and verify information • Recaps transaction to ensure understanding • Identifies essential information • Enters information quickly • Displays expected level of accuracy • Summarizes transaction clearly and concisely • Uses correct terminology • Problem-solving skills SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Provide world-class member service in-person, process transactions, promote credit union products, maintain cash and records, and assist with branch operations. | High school diploma or GED with 1-3 years related experience, knowledge of credit union products, and compliance with regulatory training. | We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Personal Banker (Member Service Representative II) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $24.20 - $35.09 Scheduled Weekly Hours: 30 This position is for our Mission Viejo Crown Valley location. However, there may be openings at the following nearby branch location: Mission Viejo Santa Margarita, CA This is a part-time position and may be hired between 20 and 30 hours, depending on branch needs. What You’ll Be Doing Provides World Class Member service to Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes transactions in the general areas of savings, loans, and auxiliary credit union services. Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc. Performs , vault and night drop duties as assigned, Assists with the morning and evening preparation of the branch, and other teammembers as needed throughout the day Performs other related duties as assigned or requested. Has working knowledge of credit union savings and consumer loan products and all services. Has basic knowledge of real estate products. Maintains cash and negotiables. Provides suggestions for streamlining department and credit union operations. Performs other related duties as assigned or requested. Processes new memberships, additional share accounts, savings services, consumer loan requests and general consumer loan fundings as requested by Members. Performs research on accounts, identifies and corrects Member account problems. Delivers World Class face-to-face service to Members requesting account assistance. Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement. All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. Performs other related duties as assigned or requested. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required 1-3 years of previous related experience required License/Certifications - SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team. View the work location information below on the job listing that interests you. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote. Not finding the right fit? Let us know you're interested in a future opportunity below, or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!