SchooLinks

Manage and grow relationships with district partners, drive product adoption, analyze usage data, and develop account growth strategies. | 7+ years of professional experience, 5+ years in SaaS customer success or account management, experience with enterprise accounts, ability to work remotely, and travel readiness. | The SchooLinks Customer Success Team is continuing to grow as we expand our partnerships with established districts nationwide. We are seeking passionate, customer-centric team members to manage and grow relationships with our large, complex district partners. This role focuses on driving product adoption, expanding usage across departments and schools, strengthening executive relationships, and securing renewals. The ideal candidate is strategic, data-driven, and energized by helping districts maximize the value of their SchooLinks partnership. Your Responsibilities will include... Own success metrics for a portfolio of established Mid-Market and Enterprise districts. Lead district professional development training sessions ensuring engagement and quality delivery. Drive increased product adoption and depth of usage across schools, departments, and user groups. Analyze district-level usage, engagement, and outcome data to assess account health and identify expansion opportunities. Build and maintain strong director and executive-level relationships within each district. Develop and execute account growth strategies that increase product reach and multi-threaded engagement. Lead renewal strategy and execution to ensure high retention rates. Identify and pursue expansion opportunities aligned to district goals. Provide structured, actionable customer feedback to the Product Team gathered through ongoing district engagement. Continuously document district goals, challenges, risks, and growth opportunities. Maintain accurate and detailed account records in CRM systems such as Salesforce, Gainsight, or similar CS tools. 7+ Years Professional Experience 5+ years experience in customer success/account management for a SaaS company (ideally in the K12 or EdTech industry) Experience with enterprise accounts Ability to close renewal and multi-thread to discover expansion opportunities. Experience or Ability to work in a remote environment. Strong interpersonal skills Project management skills (understand task dependencies/sequence and manage of tasks) Positive attitude - you can stay optimistic in high stress situations Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September. A reasonable estimate of the on track earnings range for this position is $100,000 - $120,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite

Supporting and scaling product operations through ticket triage, documentation, testing, and stakeholder communication, with opportunities to lead larger projects. | Entry-level product management skills, operational and organizational capabilities, strong communication, and basic technical understanding. | We're looking for two early career product managers (either recent graduates or career changers) that will join one of our product pods and support and scale the work of one of our Senior Product Managers. This is an opportunity to join a high-growth, driven, ambitious team. Core responsibilities will be: Triaging incoming tickets from our support and customer success teams Creating user stories, development tickets, project managing, and testing enhancements and bug fixes Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders You will also assist a nd support the product and engineering organization in other tasks where we require additional capacity: UI copy writing, quality assurance testing, training support, customer interviews, research, data cleaning and analysis, etc. At first, having a strong operational command on your responsibilities, aligning with the team's needs and goals, and being able to execute quickly on whatever you're tasked with will be most essential. As you progress, you will take on planning and executing larger epics (projects) and more strategic projects. Interview process: Recorded video interview: Historically top 5-10% of applicants are asked to complete this. Takes 10-15 minutes. We have real humans watch this (CTO, product leadership, hiring manager, and HR team) and we do not use AI to screen. This jus makes it much easier for us to handle from a scheduling logistics perspective. Here's more about our rationale for using this process: https://www.notion.so/schoolinkshome/Why-SchooLinks-starts-with-a-video-screen-03cdb3d60a5549f289aea515ec008004?source=copy_link Live interview with product leadership 30-45 min Logic Challenge - related to understanding an existing product of ours Hiring manager interview - interviewing directly with the PM that you would be reporting to Case Study - a couple hours of work and follow up discussion on a made up scenario similar to the challenges that we deal with Hard requirements: Located in and authorized to work in the US (we are not able to provide visa sponsorship at this time) Available to work 8:30 CT- 5:30 CT daily - salaried position, we expect you to work at least this much as well as to complete responsibilities for regular and project work that may require you to invest additional time outside of these hours The candidates most likely to move on in the interview process will be: Candidates with 1-2 years of experience in high growth startups, consulting, or finance New grads with relevant internships at high growth venture-backed startups or the startup ecosystem Candidates who have some technical skills (web development, python, etc) Top skills required: Operational skills Manage bugfix and quality situation — you triage and QA hotfixes, use Jira effectively, keep issues flowing. Own rate of SLA completion Ability to follow directions and align with needs Prioritize projects based on PM and leadership needs. Build trust by proper escalation and validation of your hypotheses when you’re not sure. Logical thinking Structured thinking, clear steps, MECE, hypothesis generation, use AI the right way Hunger Are you going to do what it takes to push yourself and others around you? We can’t be telling you to get stuff done, you have to show that you want it. This role is not intended to be easy or long term, it’s meant to be a proving ground Written and formal communication Jira ticket writing, release note writing, email support and tier 2 escalation Oral, informal, and conversational communication (listening and conveying information) Slack back and forth, calls with customers (expressing vision and why, making customers feel heard, etc). We need to feel comfortable putting you in front of customers if there are sticky situations Memory RAM is quite important here- need to have a lot of context for how things work to make connections between different tickets, modules, projects, customers, etc. Taste and product intuition Do you come up with elegant solutions, even for small scale problems. Can you articulate why and build consensus around that approach? Software knowledge How does software get built, how much do you know about the craft you’re organizing? Triage and understand root cause of the problem we Ability to pick up domain knowledge -Take ownership of your owner learning and understanding — structure knowledge clearly 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite

Manage onboarding, usage, and renewal targets for a portfolio of school districts, lead project kickoffs, data integration, training, and maintain executive relationships. | 2+ years professional experience, preferably in SaaS customer success, strong multitasking, interpersonal and project management skills, ability to work remotely, and travel up to 10%. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs. • Northeast located candidate highly preferred* Your Responsibilities will include... • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. • 2+ Years Professional Experience • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal agreements and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. • 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite A reasonable estimate of the on track earnings range for this position is $55,000 - $65,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Develop and execute sales strategies to grow business with private and charter school districts, maintain key relationships, negotiate contracts, and collaborate internally to drive engagement. | 2+ years of sales experience selling SaaS to private and charter school districts, strong relationship management, results-driven with proven quota achievement, and ability to work in a fast-paced startup environment. | SchooLinks has expanded its presence in 40+ states with strong reference accounts in each state. We’ve grown incredibly strong and are quickly becoming the market standard and will continue the momentum. What this means is we need you, your passion and commitment to bring the most innovative college and career readiness solution to more districts. We're looking for someone who has had previous experience selling SaaS to Private and Charter school districts. Your Responsibilities will include... Identify, develop and execute account strategy to develop new business opportunities across private and charter schools Establish access and maintain existing relationships with key decision makers (superintendents, CAOs, deputies, directors) and understand industry trend and issues Identify customer pain points and problem solve and strategize using our solution Scope, negotiate and close sales agreements to exceed booking and revenue targets Capture and maintain accurate and relevant info using Salesforce Leverage existing accounts as reference to expand regionally Collaborate with peers across product, implementation, marketing teams to create visibility with target accounts and drive engagement of target prospects at the both individual and executive level 2+ years of sales experience, specifically within private and charter school districts Team player who can put aside their ego and emotions Results driven person who has a track record of hitting goals and quotas Fast learner who can internalize new features, products and process quickly Startup lover who enjoys fast paced and dynamic environment Humble person who learns from mistakes without excuses Proven track record of hitting quota 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of the on track earnings range for this position is $70,000 - $230,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.