SchooLinks

Manage SMB customer portfolios by leading onboarding, data integration, training, and renewal processes while providing product feedback. | Requires 3+ years experience including SaaS implementation or customer success, strong project management skills, and ability to work remotely with occasional travel. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. Your Responsibilities will include... Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. Onboard new districts by leading their project kickoff, data integration, and training sessions. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. Continuously define, document problems and challenges faced by our districts. Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. 3+ Years Professional Experience 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry) Strong ability to multi-task and manage a large book of business Experience or Ability to work in a remote environment. Strong interpersonal skills Project management skills (understand task dependencies/sequence and manage of tasks) Positive attitude - you can stay optimistic in high stress situations Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. Ability to close renewal and multi-thread to discover expansion opportunities. Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. A reasonable estimate of the on track earnings range for this position is $65,000 - $80,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite

Own full product lifecycle from problem definition through implementation and communication with stakeholders. | Strong proficiency in Python, React, AWS, SQL, and ability to define requirements from ambiguous problems, based in Austin TX. | Most engineers are handed a ticket. At SchooLinks, you own the whole journey. Our Product Engineers aren't members of a feature team. They are the feature team. You'll start from a problem or a goal, figure out what to build, design the experience, implement it, test it, ship it, and communicate it. No PM to translate for you. No designer to hand you mocks. No QA to catch your bugs before users do. That's not a gap in our process. It's the role. We're looking for engineers who get uncomfortable when they're too far from the outcome. Who have opinions about UX, not just code quality. Who find product thinking as natural as system design. Who take it personally when something they built doesn't land with users, and who fix it without being asked. What this looks like in practice You receive context on a user problem or business goal, not a spec You define your own requirements, break down the work, and manage your own scope You make design and UX decisions, getting lightweight feedback when useful You write the code, write the tests, and hold yourself accountable for quality You communicate progress and outcomes directly to stakeholders This role is probably not for you if you do your best work inside clearly defined tickets, or if you prefer deep specialization over broad ownership. It might be exactly for you if you've always felt constrained by the boundary between "engineering" and "product" and you're ready for a role that erases it. The stack Django / Python backend · React / TypeScript frontend · AWS · PostgreSQL · Celery / Redis We use AI tools (Claude, Cursor) as a standard part of how we plan, build, and document not as an experiment. What you bring Demonstrated ability to own features end-to-end, from ambiguous problem to production Strong Python and React proficiency, built through real production work Solid AWS and SQL experience in production environments Comfortable with async task management and the operational realities of production systems You define requirements from a problem statement, you don't wait for a spec Strong written communication: specs, release notes, and documentation are part of how you deliver This role is for engineers based in Austin, Texas, with the ability to work in the office 1-2 days a week. Nice to have: Celery, Redis, educational data standards (Ed-Fi, One Roster), or genuine interest in ed-tech, career exploration, or workforce development. About SchooLinks SchooLinks is a venture-backed ed-tech company that helps millions of students navigate what comes after high school college applications, course planning, financial aid, career exploration, and more. We have over 80 tools in production used daily by students and school staff across the country. Compensation Range $100,000 – $160,000 base + equity + bonus Compensation is based on experience, skills, and location. Total package includes equity and performance-based bonus. Final offer may fall outside this range. • 100% health care coverage • 401K with company 2% matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite