SchooLinks

Manage SMB customer portfolios by leading onboarding, data integration, training, and renewal processes while providing product feedback. | Requires 3+ years experience including SaaS implementation or customer success, strong project management skills, and ability to work remotely with occasional travel. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. Your Responsibilities will include... Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. Onboard new districts by leading their project kickoff, data integration, and training sessions. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. Continuously define, document problems and challenges faced by our districts. Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. 3+ Years Professional Experience 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry) Strong ability to multi-task and manage a large book of business Experience or Ability to work in a remote environment. Strong interpersonal skills Project management skills (understand task dependencies/sequence and manage of tasks) Positive attitude - you can stay optimistic in high stress situations Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. Ability to close renewal and multi-thread to discover expansion opportunities. Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. A reasonable estimate of the on track earnings range for this position is $65,000 - $80,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite

Own full product lifecycle from problem definition through implementation and communication with stakeholders. | Strong proficiency in Python, React, AWS, SQL, and ability to define requirements from ambiguous problems, based in Austin TX. | Most engineers are handed a ticket. At SchooLinks, you own the whole journey. Our Product Engineers aren't members of a feature team. They are the feature team. You'll start from a problem or a goal, figure out what to build, design the experience, implement it, test it, ship it, and communicate it. No PM to translate for you. No designer to hand you mocks. No QA to catch your bugs before users do. That's not a gap in our process. It's the role. We're looking for engineers who get uncomfortable when they're too far from the outcome. Who have opinions about UX, not just code quality. Who find product thinking as natural as system design. Who take it personally when something they built doesn't land with users, and who fix it without being asked. What this looks like in practice You receive context on a user problem or business goal, not a spec You define your own requirements, break down the work, and manage your own scope You make design and UX decisions, getting lightweight feedback when useful You write the code, write the tests, and hold yourself accountable for quality You communicate progress and outcomes directly to stakeholders This role is probably not for you if you do your best work inside clearly defined tickets, or if you prefer deep specialization over broad ownership. It might be exactly for you if you've always felt constrained by the boundary between "engineering" and "product" and you're ready for a role that erases it. The stack Django / Python backend · React / TypeScript frontend · AWS · PostgreSQL · Celery / Redis We use AI tools (Claude, Cursor) as a standard part of how we plan, build, and document not as an experiment. What you bring Demonstrated ability to own features end-to-end, from ambiguous problem to production Strong Python and React proficiency, built through real production work Solid AWS and SQL experience in production environments Comfortable with async task management and the operational realities of production systems You define requirements from a problem statement, you don't wait for a spec Strong written communication: specs, release notes, and documentation are part of how you deliver This role is for engineers based in Austin, Texas, with the ability to work in the office 1-2 days a week. Nice to have: Celery, Redis, educational data standards (Ed-Fi, One Roster), or genuine interest in ed-tech, career exploration, or workforce development. About SchooLinks SchooLinks is a venture-backed ed-tech company that helps millions of students navigate what comes after high school college applications, course planning, financial aid, career exploration, and more. We have over 80 tools in production used daily by students and school staff across the country. Compensation Range $100,000 – $160,000 base + equity + bonus Compensation is based on experience, skills, and location. Total package includes equity and performance-based bonus. Final offer may fall outside this range. • 100% health care coverage • 401K with company 2% matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite

Lead complex district implementations managing onboarding, data integration, training, and renewal processes. | Requires 5+ years in customer success with 3+ years in SaaS implementation and ability to travel 15-30%. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations. Your Responsibilities will include... Meet onboarding, usage, and renewal targets for your portfolio of districts. Onboard new districts by leading their project kickoff, data integration, and training sessions. Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. Build and maintain director and executive level relationships at each of your districts. Facilitate renewal process (quote, verbal approval, signature) for your districts. Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. Continuously define, document problems and challenges faced by our districts. Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. 5+ Years Professional Experience in a Customer Success position 3+ years experience in implementation and customer success for a SaaS company Experience in ClassLink/Clever, SFTP preferred Experience or Ability to work in a remote environment Strong interpersonal skills Project management skills (understand task dependencies/sequence and manage of tasks) Positive attitude - you can stay optimistic in high stress situations Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it Ability to close renewal and multi-thread to discover expansion opportunities Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between June-September 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of the base salary range for this position is $75,000 - $110,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Lead a team to drive revenue retention and platform adoption, managing the customer journey and executive relationships. | Requires 5+ years in B2B SaaS Customer Success with revenue-accountable team management and proven GRR/NRR achievement. | Who We Are SchooLinks is transforming the future of student success through innovative college and career readiness solutions. We are on a mission to modernize how districts prepare students for life after high school. We operate like a championship team — not a family. High expectations, direct feedback, and a relentless commitment to performance. We recruit athletes: people who are driven, coachable, and obsessed with winning. We operate by PACE core values. The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers, drive measurable outcomes via workflow expansion across departments, deepen adoption, and build the executive relationships that ensure SchooLinks becomes deeply embedded in every district we serve. What You Own Below is a list of functional areas you will own including your team’s responsibility Team Leadership & Performance Management Lead and develop a team of Customer Success Managers; own their ramp, performance, and outcomes Lead by example by directly managing a small number of strategic accounts Set clear KPIs for every CSM — retention, GRR, and usage expansion — and hold the team accountable to them Coach up high performers, coach out those who cannot meet the bar; no mediocrity tolerated Build a team culture anchored in PACE: performance-driven, candid, and fully accountable Plan and forecast team’s capacity based on productivity metrics & expected team output Retention & Revenue Protection Own Gross Revenue Retention (GRR) at or above company targets — this is your most critical metric Participate in and eventually own annual renewal forecasting. Execute proactive renewal strategies that eliminate surprises and churn Identify at-risk accounts early; deploy interventions before accounts reach the red zone Implement playbooks for every stage of the post-onboarding journey: activation, adoption, renewal, expansion Usage Expansion & Adoption Drive measurable increases in platform usage across the student, counselor, CTE and executive personas Build and execute workflow adoption campaigns in partnership with Product and Marketing Track leading indicators of healthy engagement relentlessly Executive Sponsorship & Multi-Threading Build and maintain executive-level relationships across these offices: Superintendent, CTE, Counseling, Accountability Ensure no account is single-threaded; map stakeholders and maintain multi-contact coverage as a standard operating procedure Lead executive business reviews (EBRs) that are outcome-focused and data-driven, not just relationship check-ins Partner with Sales and Marketing to identify and develop expansion and upsell opportunities within the existing customer base CS Operations & Metrics Maintain a CS dashboard: GRR, NRR, CSAT, adoption rates, EBR cadence, and renewal pipeline by CSM Establish operating rhythms — weekly team standups, QBRs, renewal forecasting — and hold the team to them Identify systemic issues driving churn or disengagement and bring data-backed recommendations to leadership Report to the VP/C-Suite with a clear view of customer health and revenue risk at all times 5+ years in Customer Success in B2B SaaS; 2+ years managing a CS team with revenue accountability Proven track record owning GRR and NRR metrics at or above target — bring the numbers Experience building and running multi-threaded executive relationships in complex, multi-stakeholder environments Direct, candid communicator — you give hard feedback, make tough calls, and do not sugarcoat performance gaps Systems thinker: you build playbooks, dashboards, and scalable processes EdTech or public-sector SaaS experience a strong plus; passion for student outcomes required High ownership, low ego: you hold yourself and your team accountable and you do not make excuses 100% health insurance coverage for employees 401(k) with company matching Dental & vision Parental leave Subsidized gym membership Remote work stipend Annual Team offsite Why SchooLinks Mission that matters — every district we retain and expand means thousands more students with a clear path forward Championship team environment: fast-paced, high-accountability, and high-reward Direct access to executive leadership — your work is visible and your wins are recognized Competitive compensation with performance-based upside Remote-first with a team that shows up and delivers

Architect and implement bi-directional data integrations and ETL pipelines with full lifecycle ownership. | Requires 4+ years experience in API integrations, data pipelines, and proficiency in Python and Pandas. | We’re looking for a Software Engineer to own our data migration and integration infrastructure — end to end. This is a greenfield, individual contributor role: you’ll be the sole engineer driving this work, which means you’ll move from blank page to production on your own. You’ll own everything from architecture and design through implementation, testing, documentation, and long-term maintenance. Our first major integration is with Slate (by Technolutions), a leading CRM used by college admissions offices — but this role will grow into a full integration platform as SchooLinks expands its partner ecosystem. If you thrive with real ownership, love solving hard data problems, and want your work to have a direct impact on students’ futures, this role is for you. As the product area you support grows, you’ll be well-positioned to move into management and leadership rules in the future. What You'll Build • Independently architect and implement bi-directional data integrations between SchooLinks and external platforms — starting with Slate (Technolutions) • Design, build, test, and document RESTful API connections, webhooks, and OAuth/SSO flows to support secure, real-time data exchange — taking full ownership of each integration from technical spec through production deploy. You’ll build using Python code running in our Django service and Lambdas on AWS. • Design ETL pipelines to map and transform student data across different schemas, handling edge cases, conflict resolution, and idempotency. • Set up monitoring, alerting, and observability for every integration in production — then own ongoing maintenance, incident response, and iterative improvements as partner systems evolve • Write the foundational documentation for this function — technical specs, API references, runbooks, and integration guides establishing the standard that future engineers will build on This role requires a strong individual contributor who can own the full lifecycle — design, build, test, document, and maintain— without a team around them. You’re a strong fit if you bring: • 4+ years of software engineering experience with a strong focus on API integrations, data pipelines, or platform engineering — ideally with examples of work you owned solo from design through production • Hands-on experience with REST APIs, webhooks, and OAuth — you've designed and debugged integrations end-to-end • Proficiency in Python, Pandas. Ideally have some exposure to Django as wel • Experience with ETL patterns, data transformation, and sync strategies — including handling schema mismatches and real-time vs. batch tradeoffs • Experience building and owning testing infrastructure for integrations — you write the tests yourself and treat them as a first-class part of the work, not an afterthought • Exceptional written communication — you document as you go, write technical specs before you build, and ensure that internal and external stakeholders can understand your architecture and documentation • A self-directed working style — you can take a problem from ambiguous requirements to a shipped, documented, production-ready system without needing someone else to drive the process • Comfortable using AI coding tools as part of your daily workflow — we’re a Claude shop, but experience with any AI-assisted development tools (GitHub Copilot, Cursor, etc.) counts Bonus Points • Prior experience integrating with higher ed or admissions CRMs — such as Slate (Technolutions), Salesforce, Ellucian, or similar platforms • Familiarity with K-12 or higher ed data standards — Common App formats, SIS platforms (Infinite Campus, PowerSchool, Clever, Classlink) • Prior work connecting a K-12 platform to a higher ed or admissions system • Understanding of multi-tenant SaaS architecture SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite

Own implementation process for complex modules and collaborate with Customer Success teams to maximize platform value. | At least 2 years experience in B2B SaaS implementation with strong project management and technical data understanding. | SchooLinks is looking for a Technical Solutions Manager to join our growing Solutions Team. In this role, you’ll lead the implementation of one or more of our most complex modules, helping districts track student progress and outcomes that shape real educational impact. You’ll own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners. While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for, gathering business requirements, translating them into technical configurations, and ensuring districts get the most value out of the SchooLinks platform. This role requires strong customer engagement skills, understanding and analyzing customer data, translation of district processes to our platform, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner. Your responsibilities will include… Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. Hands-on configuration of the module, including setup, data triage, and customization. Understand data dependencies and help resolve data issues. Develop expertise in how the module fits within the broader SchooLinks product ecosystem. Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. Work with Customer Success to collaborate on customer interaction, escalation, and timelines. Continuously define and document problems and challenges faced by our partners. Assist the Product team with quality assurance and improvement of the product. 2+ years experience as an implementation specialist or similar role in a B2B SaaS company. Strong project management skills (understand task dependencies/sequence and management of tasks). Experience managing multiple clients simultaneously. Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed. Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables. Strong technical understanding - Ability to understand the logic and how platform data connections work. Ability to work with data feeds, including reviewing data files, identifying problems. Confident presenting to district stakeholders and motivating them to complete tasks. Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications. Preferred, not required - experience with scripting (Python, etc.) and JSON data. Positive attitude - you can stay optimistic in high stress situations. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of OTE for this position is between $70k - $125k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Manage onboarding, usage, and renewal targets for a portfolio of school districts, lead project kickoffs, data integration, training, and maintain executive relationships. | 2+ years professional experience, preferably in SaaS customer success, strong multitasking, interpersonal and project management skills, ability to work remotely, and travel up to 10%. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs. • Northeast located candidate highly preferred* Your Responsibilities will include... • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. • 2+ Years Professional Experience • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal agreements and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. • 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite A reasonable estimate of the on track earnings range for this position is $55,000 - $65,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Develop and execute sales strategies to grow business with private and charter school districts, maintain key relationships, negotiate contracts, and collaborate internally to drive engagement. | 2+ years of sales experience selling SaaS to private and charter school districts, strong relationship management, results-driven with proven quota achievement, and ability to work in a fast-paced startup environment. | SchooLinks has expanded its presence in 40+ states with strong reference accounts in each state. We’ve grown incredibly strong and are quickly becoming the market standard and will continue the momentum. What this means is we need you, your passion and commitment to bring the most innovative college and career readiness solution to more districts. We're looking for someone who has had previous experience selling SaaS to Private and Charter school districts. Your Responsibilities will include... Identify, develop and execute account strategy to develop new business opportunities across private and charter schools Establish access and maintain existing relationships with key decision makers (superintendents, CAOs, deputies, directors) and understand industry trend and issues Identify customer pain points and problem solve and strategize using our solution Scope, negotiate and close sales agreements to exceed booking and revenue targets Capture and maintain accurate and relevant info using Salesforce Leverage existing accounts as reference to expand regionally Collaborate with peers across product, implementation, marketing teams to create visibility with target accounts and drive engagement of target prospects at the both individual and executive level 2+ years of sales experience, specifically within private and charter school districts Team player who can put aside their ego and emotions Results driven person who has a track record of hitting goals and quotas Fast learner who can internalize new features, products and process quickly Startup lover who enjoys fast paced and dynamic environment Humble person who learns from mistakes without excuses Proven track record of hitting quota 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of the on track earnings range for this position is $70,000 - $230,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.