SchooLinks

Manage onboarding, usage, and renewal targets for a portfolio of school districts, lead project kickoffs, data integration, training, and maintain executive relationships. | 2+ years professional experience, preferably in SaaS customer success, strong multitasking, interpersonal and project management skills, ability to work remotely, and travel up to 10%. | The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs. • Northeast located candidate highly preferred* Your Responsibilities will include... • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. • 2+ Years Professional Experience • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry) • Strong ability to multi-task and manage a large book of business • Experience or Ability to work in a remote environment. • Strong interpersonal skills • Project management skills (understand task dependencies/sequence and manage of tasks) • Positive attitude - you can stay optimistic in high stress situations • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. • Ability to close renewal agreements and multi-thread to discover expansion opportunities. • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. • 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite A reasonable estimate of the on track earnings range for this position is $55,000 - $65,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

You will own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners. Your role includes project management, hands-on configuration, and continuous customer engagement to ensure successful implementation. | The position requires at least 2 years of experience in a similar role within a B2B SaaS company, strong project management skills, and a proactive approach in a dynamic environment. Technical understanding and the ability to communicate effectively with stakeholders are also essential. | SchooLinks is looking for a Technical Solutions Manager to join our growing Solutions Team. In this role, you’ll lead the implementation of one or more of our most complex modules, helping districts track student progress and outcomes that shape real educational impact. You’ll own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners. While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for, gathering business requirements, translating them into technical configurations, and ensuring districts get the most value out of the SchooLinks platform. This role requires strong customer engagement skills, understanding and analyzing customer data, translation of district processes to our platform, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner. Your responsibilities will include… Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. Hands-on configuration of the module, including setup, data triage, and customization. Understand data dependencies and help resolve data issues. Develop expertise in how the module fits within the broader SchooLinks product ecosystem. Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. Work with Customer Success to collaborate on customer interaction, escalation, and timelines. Continuously define and document problems and challenges faced by our partners. Assist the Product team with quality assurance and improvement of the product. 2+ years experience as an implementation specialist or similar role in a B2B SaaS company. Strong project management skills (understand task dependencies/sequence and management of tasks). Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed. Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables. Strong technical understanding - Ability to understand the logic and how platform data connections work. Ability to work with data feeds, including reviewing data files, identifying problems. Strong stakeholder management skills Confident presenting to district stakeholders and motivating them to complete tasks. Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications. Preferred, not required - experience with scripting (Python, etc.) and JSON data. Positive attitude - you can stay optimistic in high stress situations. 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of OTE for this position is between $70k - $125k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Develop and execute sales strategies to grow business with private and charter school districts, maintain key relationships, negotiate contracts, and collaborate internally to drive engagement. | 2+ years of sales experience selling SaaS to private and charter school districts, strong relationship management, results-driven with proven quota achievement, and ability to work in a fast-paced startup environment. | SchooLinks has expanded its presence in 40+ states with strong reference accounts in each state. We’ve grown incredibly strong and are quickly becoming the market standard and will continue the momentum. What this means is we need you, your passion and commitment to bring the most innovative college and career readiness solution to more districts. We're looking for someone who has had previous experience selling SaaS to Private and Charter school districts. Your Responsibilities will include... Identify, develop and execute account strategy to develop new business opportunities across private and charter schools Establish access and maintain existing relationships with key decision makers (superintendents, CAOs, deputies, directors) and understand industry trend and issues Identify customer pain points and problem solve and strategize using our solution Scope, negotiate and close sales agreements to exceed booking and revenue targets Capture and maintain accurate and relevant info using Salesforce Leverage existing accounts as reference to expand regionally Collaborate with peers across product, implementation, marketing teams to create visibility with target accounts and drive engagement of target prospects at the both individual and executive level 2+ years of sales experience, specifically within private and charter school districts Team player who can put aside their ego and emotions Results driven person who has a track record of hitting goals and quotas Fast learner who can internalize new features, products and process quickly Startup lover who enjoys fast paced and dynamic environment Humble person who learns from mistakes without excuses Proven track record of hitting quota 100% health care coverage for Employee 401K with company matching Dental & Vision Parental Leave Subsidized gym membership Remote work stipend Annual team offsite A reasonable estimate of the on track earnings range for this position is $70,000 - $230,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.