SCAN

Lead and execute annual operational readiness programs for Medicare Advantage health plans, coordinating cross-functional teams to ensure compliance and seamless implementation. | 5+ years of project/program management in health plan operations, Medicare Advantage readiness experience, strong leadership, communication, and strategic planning skills. | SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. Job Description: The Job The Annual Readiness Program Manager is responsible for leading and executing the organization’s readiness strategy to ensure operational preparedness for the annual cycle of health plan changes, regulatory compliance, and open enrollment activities. This role collaborates cross-functionally with key departments to deliver a seamless and compliant readiness experience. The Program Manager serves as the central liaison across business areas, driving alignment, readiness execution, and post-implementation improvement for all assigned initiatives. The ideal candidate will have experience managing AEP readiness efforts within a Medicare Advantage environment and supporting other enterprise programs requiring rigorous planning and cross-functional coordination. The Program Manager serves as the central liaison across business areas, driving alignment, readiness execution, and post-implementation improvement for all assigned initiatives. The Annual Readiness Program Manager will report to the VP of Operational Excellence or the Director of Operational Excellence. You Will Lead end to end planning and execution of annual operational readiness programs and other critical readiness initiatives that support business growth, implementations, and/or operational changes). Coordinate timelines, deliverables, and milestones across departments to ensure successful operational execution against business goals. Manage the execution of strategies through program design and implementation, ensuring strategic alignment with key leaders and executive-level partner(s). Partner with stakeholders to build cross functional strategy and implementation teams. Facilitate identification of program scope, manage associated project implementation, communicate progress to plan, and drive timely execution to obtain business results. Drive cross-functional collaboration and alignment across business units including Sales, Marketing, Product, IT, Member Services, Operations, Healthcare Services, Compliance, Communications and Network Management etc. to deliver a seamless and compliant readiness experience Implement change management plans and communication strategies. Deliver notifications and program/project updates to affected parties. Keep internal and external stakeholders informed of progress, challenges, and barriers. Organize and lead cross-functional readiness program meetings for AEP and other major initiatives to ensure transparency, accountability, and timely delivery. Foster strong partnerships across technical, compliance, and operational teams to drive collaboration and remove barriers to readiness. Identify and manage risks associated with individual projects and overall program, develop and implement mitigation strategies to remove barriers. Plan, monitor, and adapt program success based on outcomes. Plan, monitor, and adapt program success based on outcomes. Develop AEP playbook, identifying improvements to processes, communications, and overall experience. Keep senior leadership abreast of progress, issues, and appropriately escalate risks and/or issues to project sponsor, stakeholder, and executive leadership team steering committee. Conduct post-implementation reviews and lessons learned sessions to inform future cycles and continuous improvement. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's Degree or equivalent experience PMO preferred 5+years of project or program management experience within a health plan or health care setting, with an intermediate to advanced understanding of project management principles. Demonstrated experience leading AEP readiness programs in Medicare Advantage health plan environment. 5+ years of experience in health plan operations, with expertise in Medicare Advantage readiness. Leadership: Lead and inspire teams to achieve goals and drive organizational success Decision Making and Problem Solving: Effective decision-making and problem-solving skills Communication: Excellent communication and interpersonal skills Cross-Functional Coordination: Proven experience supporting cross-functional operational readiness for large-scale programs Strategic Thinking: Strategic, creative, iterative thinker with strong problem-solv ing skill Planning and Critical Thinking: Strong planning, critical thinking, and leadership skills Initiative: Self-starter who can initiate and lead projects as well as navigate different environments Proficient in program management methodologies, with a strong track record of creating and maintaining standard program documents and artifacts to effectively support program tracking, reporting, and deliverables. Moderate capabilities in both quantitative and qualitative analysis, with a proven ability to apply critical thinking and problem-solving techniques to complex challenges. Skilled in evaluating and optimizing internal and intra-departmental processes to improve efficiency, effectiveness, and alignment with organizational objectives Excellent verbal and written communication, tailoring messages to diverse audiences at all levels, from executive leadership to frontline staff, ensuring clarity and alignment. Adept at managing competing priorities and stakeholder expectations, with the ability to successfully juggle multiple initiatives in a dynamic, fast-paced environment. Demonstrated ability to work with all levels of staff, within and external to the organization to achieve shared goals and drive organizational success. Knowledge of managed care health insurance programs; strong experience in the healthcare payer industry and knowledge of Medicare. Strong ability to develop and maintain positive, productive relationships across business units, ensuring smooth communication and information exchange. Comfortable and effective in navigating fast-paced, ever-changing environments, with the ability to manage multiple concurrent readiness initiatives and address complex interdependencies. MS Project What's in it for you? • Base salary range: $106,200 to $153,705 per year • Internal title - Program Manager • Work Mode - Remote (with occasional travel to Long Beach, CA) • An annual employee bonus program • Robust Wellness Program • Generous paid-time-off (PTO) • Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday • Excellent 401(k) Retirement Saving Plan with employer match and contribution • Robust employee recognition program • Tuition reimbursement • An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-CS2 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Lead strategic content management and editorial teams, oversee CMS platform and publishing systems, develop content strategies for healthcare audiences, ensure compliance, and optimize content through SEO and testing. | 8+ years digital content management with 4+ years leadership, experience with enterprise CMS (preferably Sitecore XM Cloud), healthcare content creation, SEO, A/B testing, compliance knowledge, and strong cross-functional collaboration. | About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter. The Job We are seeking a visionary and technically adept Senior Content Manager to lead the architecture, scalability, and innovation behind the systems that power our enterprise content platforms. This senior leadership role is critical in ensuring our users and editorial teams have world-class tools for creating, managing, and distributing content across digital channels. You will take ownership of a key initiative within our organization, directly impacting both internal operations and client-facing products. The role requires strong leadership, technical acumen, and the ability to navigate both tactical and strategic initiatives within a rapidly evolving landscape. You Will Strategic Leadership & Ownership • Provide strategic leadership for teams focused on content management, publishing, and editorial workflows. • Own the vision and roadmap for the CMS platform (Sitecore XM Cloud), publishing systems, and related infrastructure. • Lead and influence cross-functional teams responsible for content pipelines, publishing tools, and integrations with front-end delivery systems. • Foster a culture of collaboration, accountability, and continuous improvement. Content Strategy & Editorial Planning • Build and manage an editorial calendar that aligns with organizational priorities, seasonal campaigns, and regulatory requirements. • Define and execute content strategies tailored to members, brokers, and providers, ensuring messaging resonates with each audience. • Develop empathetic content experiences for senior members, emphasizing clarity, accessibility, and trust. • Collaborate with clinical, compliance, and operations teams to align content with medical and regulatory standards. Multimedia Content Oversight • Oversee creation and adaptation of multimedia content (e.g., webinars, explainer videos, provider training modules, how-to guides) to support diverse learning and engagement needs. Sitecore XM Cloud Management • Oversee content workflows, publishing, taxonomy, and personalization features within Sitecore XM Cloud. • Manage content migration efforts from legacy Sitecore XP to XM Cloud, ensuring accuracy and continuity. • Collaborate with UX and engineering teams to optimize CMS capabilities and editorial experience. SEO Strategy & A/B Testing • Implement and monitor SEO best practices across all web content, including keyword optimization, metadata, and structured data. • Design and execute A/B and multivariate tests to optimize content effectiveness and user engagement. • Analyze test results and translate insights into actionable content strategies. Compliance & Standards • Ensure compliance with privacy, security, and accessibility standards (e.g., HIPAA, WCAG 2.0 AA) across publishing workflows. • Champion content governance and brand consistency across all digital properties. • We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. • Actively support the achievement of SCAN's Vision and Goals. • Other duties as assigned. Your Qualifications • Bachelor's degree or equivalent experience • 8+ years of experience in digital content management, with 4+ years in a leadership role. • Proven experience owning and scaling enterprise CMS platforms, ideally Sitecore XM Cloud. • Experience creating content for multiple healthcare audiences (members, providers, brokers) with proven ability to adapt tone and messaging. • Demonstrated empathy and communication skills in designing content for seniors and regulated industries. • Strong understanding of web analytics and user experience principles. • Experience working cross-functionally with sales, clinical, or compliance teams. • Excellent communication, organizational, and stakeholder management skills. • Familiarity with Sitecore CDP and Personalize preferred • Working knowledge of GA4, Meta conversion APIs, and middleware platforms preferred • Familiarity with SEO and A/B testing principles. • Experience with editorial workflows, publishing systems, and content pipelines. • Ability to lead strategic initiatives while managing day-to-day operations. • Background in healthcare or other regulated industries preferred • Experience with accessibility standards and inclusive content design. What's in it for you? • Base Pay Range: $125,400 to $215,975 annually • An annual employee bonus program • Robust Wellness Program • Generous paid-time-off (PTO) • 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days • Excellent 401(k) Retirement Saving Plan with employer match • Robust employee recognition program • Tuition reimbursement • An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JB1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.