ScaleOps

Manage US legal and operational tasks including contracts, vendor coordination, compliance, HR and finance support, and process improvement. | JD or equivalent legal background with 2-4 years legal or operations experience in tech/startup, strong communication, and ability to work remotely. | Description About Us: ScaleOps is revolutionizing cloud-native infrastructure management for DevOps teams around the world. With over $80M raised and a customer base including global tech leaders, we're building something big - and we're looking for someone to help support and scale our US operations. About the Role: We're hiring a detail-oriented and proactive Legal & Operations Manager in the US to support our US-based operations and legal workflows. This role is remote and ideal for someone with a legal background who thrives in a fast-paced, high-growth startup environment. What You'll Do: • Oversee operational tasks in the US: legal processes, vendor coordination, and internal compliance • Own contract and documentation workflows, working closely with our legal and business teams • Support HR and finance with onboarding, payroll documentation, and internal policies • Act as a key point of contact for US partners, vendors, and internal stakeholders • Help create efficient internal processes as we scale Requirements • Legal background (JD or equivalent - must) • 2-4 years of relevant experience in legal ops, general operations, or administrative roles in a tech/startup company • Self-starter who thrives in remote environments • Strong interpersonal skills and the ability to multitask across domains • Excellent English communication and writing skills

As a Technical Support Engineer, you will be the first line of defense for resolving complex technical issues and ensuring customer-reported incidents are addressed within defined SLAs. You will collaborate with various teams to improve the platform based on recurring customer issues. | The role requires strong hands-on Kubernetes troubleshooting experience and familiarity with cloud-native environments. A proven ability to work under pressure and prior experience supporting technical platforms in production environments are also essential. | Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand. The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process. With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname. About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You’ll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues. What You Will Be Doing: Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations. Monitor internal customer issue alerts 24/7 and respond promptly. Manage and own the ticketing system, ensuring timely updates and resolutions. Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations. Escalate issues to the appropriate teams with clear documentation, logs, and context. Reproduce, investigate, and document bugs for R&D. Maintain and expand the support knowledge base. Identify and communicate recurring issues to drive product improvements. Requirements Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking). Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts. Proven ability to work under pressure while maintaining clear and concise communication. Detail-oriented and SLA-driven mindset. Prior experience supporting technical platforms in production environments.