Saviynt

Manage customer relationships post-implementation to ensure adoption, renewals, and expansion, while coordinating with cross-functional teams to support customer success. | Extensive experience in customer success or account management within SaaS, strong understanding of IAM and cybersecurity, ability to communicate complex technical concepts to business stakeholders, and experience managing Fortune 500 clients. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business - all tied to a customer who is eager to recommend Saviynt to others. WHAT YOU WILL BE DOING • Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement • - finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING • Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%) Benefits • Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials We are not accepting applications from candidates based in California, Colorado and Washington You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: • Complete security & privacy literacy and awareness training during onboarding and annually thereafter • Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The UX/AI Designer I will create user flows, wireframes, prototypes, and final deliverables for Saviynt’s SaaS platform. This role involves collaborating with various stakeholders to enhance the overall product experience. | Candidates should have a bachelor's degree in a relevant field and at least 2 years of experience in a web-based product-centric company. A strong portfolio showcasing user-centric design processes and proficiency in tools like Figma is essential. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The UX/AI Designer I will help Saviynt define a pleasant and user centric customer experience, including creating rich AI conversational experiences. This role is focused on designing UX/UI for the Saviynt’s SAAS platform experience. You must think in non-linear terms: capturing interactions, edge-cases, and the various states of our user’s experience through deliverables such as user flows, wireframes, prototypes to high fidelity final deliverables. You should be comfortable with an agile approach to design, with an emphasis on user testing and rapid iteration. Outside of exceptional and high-velocity UX/UI thinking, success in this role is dependent on being self-motivated, organized, open to feedback and critique, and being collaborative. \n WHAT YOU WILL DO: Cultivate a holistic understanding of Saviynt’s business and SAAS platform to create user flows, wireframes, prototypes, and final pixel perfect deliverables based on requirements from Product and various stakeholders. Work closely and collaboratively with UX Researchers, Designers, Product Managers, Engineers and various business stakeholders to fulfill the overall product/feature vision Manage your bandwidth and project pipeline to execute designs in time that aligns with your team’s software roadmap. Contribute to and take divine interest in the construction of Saviynt’s evolving pattern library Provide prototypes/deliverables to describe interactions and motion to enhance UI. QA your work, post UI development for visual and interactive perfection, and provide detailed feedback to developers for revisions. Maintain design systems and libraries in conjunction with the wider Product Design Team to ensure product-wide visual consistency. Produce user-centric designs by creating user journey maps and developing personas WHAT YOU BRING: Bachelor’s degree or higher in Interaction Design, Human-Computer Interaction Design, or related product design field 2+ years experience in a web-based, product centric company Low ego approach and highly collaborative Provide a customer centric digital portfolio representing your design process Exceptional design velocity: especially in developing concepts and variations. Excellent communication and organization skills Experience creating wireframes and prototypes with Figma Understand and practice user-centric design principles Strong, proven skill in creating concepts to final pixel perfect deliverables. And a deeply collaborative and iterative approach to product design, focused on ensuring a unified experience across experiences Willing to work with teammates and stakeholders in different time zones Desired Experience: Strong capability to understand complex data structure, provide design options on diverse hierarchies and do reasonable validation Experience creating designs for AI LLMs Experience with enterprise web-based products focused on platform administration Experience with user research and data collection to guide design Knowledge of database and programming Knowledge of Identity and Access Management or Cybersecurity domain experience will be considered as a significant advantage Experience with enterprise products or services Experience with technical platform products and developer users Background in SaaS products \n $90,000 - $115,000 a year We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $90,000 - $115,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. \n If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lead and coordinate customer success projects for Federal IAM customers, drive customer adoption and satisfaction, manage stakeholder relationships, monitor KPIs and utilization, and identify growth opportunities. | 5+ years in project management or customer success in SaaS, preferably IAM or cybersecurity experience, strong stakeholder management, familiarity with IAM concepts, and preferably PMP or CSM certification. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Sr. Manager, Business Operations is a strategic and hands-on role responsible for ensuring the successful delivery and value realization for our Federal Identity and Access Management (IAM) customers. This role will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. Responsible for driving customer success by providing customer categorization, oversight, adoption recommendations, opportunities for increased service and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention and expansion of Saviynt’s business. In addition, as program leader, this individual will lead one-time activities within the team and drive successful start-up, planning, execution and close down of these projects and programs. This role requires a unique blend of project management discipline, a deep technical understanding of IAM, and a passion for customer advocacy. Your primary goal is to drive customer satisfaction and contribute directly to our Net Revenue Retention (NRR) targets. What You'll Be Doing: The Impact You'll Make • Project Planning & Delivery • Own the planning, coordination, and execution of customer success projects, ensuring all contracted deliverables are met on time and within scope. • Develop and maintain comprehensive project documentation, including project plans, milestones, risk registers, and communication schedules. • Serve as the central point of coordination, aligning internal teams (Technical Account Managers, Account Executives) with customer stakeholders to ensure seamless project execution. • Customer Engagement & Strategic Alignment • Schedule and lead regular stakeholder meetings to align IAM capabilities with key business objectives and demonstrate ongoing value. • Facilitate workshops, demos, and value mapping sessions to showcase ROI and identify opportunities for expansion. • Lead monthly and quarterly business reviews to track key performance indicators (KPIs), review product roadmaps, and measure compliance improvements. • Serve as the primary point of contact for customers after implementation. • Participate with Sales team to provide a strong customer focused sales, orientation and launch engagement process. • Develop deep, trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value. • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. • Assist customers in achieving their business goals • Utilization & Health Management • Track the utilization of success packages and contracted deliverables (e.g., TAM hours, training sessions, advisory calls) to ensure adherence to service level agreements (SLAs). • Partner with Technical Account Managers (TAMs) to assess license utilization, identify optimization opportunities, and proactively monitor customer health scores. • Maintain a consistent cadence for weekly health checks and monthly or quarterly strategic planning sessions. • Develop and monitor key performance indicators and review monthly for necessary corrective actions. • Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs. • Growth & Expansion Enablement • Actively identify cross-sell and upsell opportunities by leveraging established frameworks such as; Command the Message and MEDDIC. • Support the expansion of customer accounts by creating and managing phased application onboarding and capability adoption plans. • Lead Customer Advisory Board in addition to periodic customer health-checks. • Plan education for customers on new features and releases. • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. • Assist with management of delivery projects. • Assist with transformation and process improvements across the organization. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. • Assist clients to realize sustained value in our Saviynt’s products & services and help them to drive additional value from our products & services What You Bring: Your Unstoppable Edge • Experience: 5+ years of experience in a project management or customer success role within a SaaS environment, with a strong preference for candidates from the Identity and Access Management (IAM) or cybersecurity sectors. • Project Management: Proven ability to manage multiple complex projects simultaneously while meeting competing deadlines. • Stakeholder Management: Exceptional communication, facilitation, and negotiation skills with the ability to influence and manage expectations across various levels of an organization. • Technical Acumen: Familiarity with core IAM concepts, including Role-Based Access Control (RBAC), Privileged Access Management (PAM), and Segregation of Duties (SoD), as well as an understanding of compliance-driven selling. • Tool Proficiency: • Experience with customer success or CRM platforms such as Gainsight, Salesforce, or similar tools is a plus. • Certifications: A Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent project management certification is preferred. Benefits • Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches at our offices! • Employee Recognition Programs • Team Socials If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Produce, shoot, and edit a wide range of corporate, marketing, and explainer videos while overseeing all stages of production. Collaborate with marketing teams to align video strategies with brand and business objectives. | The ideal candidate should have 10+ years of experience in video production and a strong expertise in editing and post-production workflows. A Bachelor's degree in Computer Systems Engineering or a related field is required, with a Master's degree preferred. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. About the Role: We are seeking a highly creative and technically skilled video producer to join our team. The ideal candidate will bring deep expertise in corporate, marketing, and storytelling video production—combining a strong creative eye with technical mastery of modern video technologies. This role will be central to crafting high-impact video content that engages audiences, supports brand strategy, and elevates our storytelling across multiple platforms. \n What You'll Be Doing: The Impact You'll Make Produce, shoot, and edit a wide range of corporate, marketing, and explainer videos. Lead the creative development process including concepting, storyboarding, and scriptwriting. Oversee all stages of production—from pre-production planning to field/studio recording and post-production editing. Direct production crews, manage resources, and ensure projects are delivered on time and within budget. Develop and integrate motion graphics, animations, and product demos to support campaigns. Collaborate with marketing teams to align video strategies with brand and business objectives. Ensure video content is optimized for digital channels, including YouTube, websites, and social media. Maintain knowledge of industry trends, video technologies, and creative techniques to continuously improve output. What You Bring: Your Unstoppable Edge Qualifications: 10+ years of experience in video production, videography, and marketing video creation. Proven track record producing corporate testimonials, customer stories, and promotional content. Strong expertise in editing, post-production workflows, motion graphics, and animation tools (Adobe Creative Suite or similar). Experience leading cross-functional teams and managing production schedules and budgets. Technical background with understanding of computer systems, web technologies, and video integration with digital platforms. Excellent storytelling skills with the ability to simplify complex ideas into compelling narratives. Bachelor’s degree in Computer Systems Engineering or related field; Master’s degree in Video-Based Production preferred. Preferred Skills: Experience developing and executing YouTube and digital video strategies. Strong portfolio showcasing diverse corporate and marketing video projects. Ability to adapt to fast-paced environments and manage multiple projects simultaneously. \n If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Design, develop, test, and deploy secure, scalable multi-tenant enterprise identity cloud solutions on major cloud platforms, collaborating with teams and following agile principles. | 10+ years experience with Java and Spring Framework, cloud platforms (AWS/Azure), containerization, SQL and CI/CD tools, strong agile experience, and expertise in software architecture and delivery. | SENIOR PRINCIPAL SOFTWARE ENGINEER Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING Participate in requirements analysis Design and develop secure, scalable, multi-tenant software solutions that run seamlessly across major cloud platforms like AWS and Azure Collaborate with internal teams to produce software design and architecture Develop state-of-the-art enterprise identity cloud solutions Test and deploy applications and systems Revise, update, refactor and debug code Ability to start a program from scratch as well as maintain existing services Develop documentation throughout the software development life cycle Serve as an expert on applications and provide technical support Follow the true agile principles WHAT YOU BRING 10+ years of software engineering experience Expert-level ability utilizing technologies such as Java, Spring Framework, REST and Microservices Strong Experience as a Java Engineer developing applications based on Security principles, cloud platforms (AWS, Azure, or Google Cloud) and Containerization (Docker, Kubernetes) Hands on experience with SQL, ElasticSearch, Redis, CI/CD; Groovy on Grails (a plus) Experience in increasing levels of responsibility managing application development, solution architecture, design and delivery, and process improvement Experience with unit, functional and system integration testing Extensive understanding of working in an agile environment utilizing Scrum and Kanban Experience with Git (GitHub/GitLab), automatic deployments, continuous integration Hands on experience using IntelliJ or Eclipse/My Eclipse IDE, writing Junit test cases, working with Maven/Ant Experience with AI development tools in SDLC such as Amazon Q, Github Copilot, Cursor, and similar productivity assistants. \n \n $215,000 - $270,000 a year \n