Saviynt

Lead and deliver customer projects and manage Identity Security practice growth and operations. | Significant leadership in Identity Security practice, IAM domain expertise, consulting management experience, and strong technical and communication skills. | The primary objective of this role is to lead and deliver customer projects, ensuring exceptional outcomes within our Identity Security practice. The Professional and Expert Services teams at Saviynt provide partners and customers with in-depth technical expertise and implementation support to guarantee success. As Director, you will drive leadership, vision, and strategic growth for Saviynt's Identity Security Professional Services. This critical role focuses on delivering high-quality, profitable service engagements that foster trusted advisor relationships with clients. You will be instrumental in evolving and managing our identity security practice, ensuring its operational excellence and strategic alignment. Key responsibilities include managing critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction specifically within the Identity Governance and Administration (IGA) and broader Identity Security domain. Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING • Understand the business context and lead the solution design for complex identity security implementations • Responsible for technology choices and decisions, with a strong focus on identity security architectural principles • Promote architectural and development best practices within the identity security context • Ensure projects are designed within approved architectural standards for identity solutions • Lead design reviews and implement best design principles for identity security • Provide technical leadership in all aspects of the SDLC, including system analysis, design, development, testing, and deployment for identity security projects • Demonstrate the ability to bring in a fresh perspective, generating new and imaginative ideas/approaches for identity security challenges • Facilitate the development process and operations for identity security solutions • Identify setbacks and shortcomings in identity security implementations and propose effective solutions • Define and enforce (through training & review) the architecture standards and guidelines specifically for identity security solutions • Guide the implementation team on identity security best practices • Contribute towards practice development tasks related to training and Statement of Work (SOW) validation for identity security engagements WHAT YOU BRING • Must have significant leadership experience working within or running an Identity Security practice, with a deep understanding of its operational nuances, strategic development, and service delivery. • Must have strong working experience in the Identity and Access Management (IAM) domain, involving a minimum of three end-to-end IAM project deliveries, specifically within an identity security practice context. • 3-5 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics • Proven experience in a leadership role, with a strong background in people management within a technical or consulting environment • Demonstrated success in building and scaling Professional Services functions, ideally with a focus on identity security • In-depth knowledge of project management methodologies and practices • Strong working experience on microservices architecture • Strong experience leveraging design, architecture, and integration patterns for complex enterprise solutions • Excellent communication & stakeholder management skills, capable of influencing and advising at all levels • Ability to perform a cost-benefit analysis of assigned projects • Ability to work independently and as part of a team • Ability to estimate the implementation efforts for identity security projects We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $220,000 - $250,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Manage SMB customer portfolios to drive adoption, loyalty, and renewals while collaborating with sales and product teams. | Requires 12+ years in customer-facing roles with complex software, bachelor's degree, and strong IAM/cybersecurity expertise preferred. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Senior Customer Success Manager (SMB Scaled) will manage customer loyalty and adoption of Saviynt’s innovative products and services for our SMB Scaled business segment, overseeing a portfolio of 35–38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers’ business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others. \n WHAT YOU WILL BE DOING Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements. Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value. Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base. Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio. Customer Advocacy: Act as the voice of the SMB Scaled customer segment and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Education: Bachelor's degree in computer science, engineering, or a related field. Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable. Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scaled portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred. Drive: Tenacious desire to see customers succeed and thrive. SaaS Background: Previous experience within a fast-paced, growing SaaS organization. Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale. Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts. Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence. Availability: Available to customers via Zoom during North America (Pacific) hours. Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials \n $165,000 - $195,000 a year \n You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lead and coordinate customer success projects for Federal IAM customers, drive customer adoption and satisfaction, manage stakeholder relationships, monitor KPIs and utilization, and identify growth opportunities. | 5+ years in project management or customer success in SaaS, preferably IAM or cybersecurity experience, strong stakeholder management, familiarity with IAM concepts, and preferably PMP or CSM certification. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Sr. Manager, Business Operations is a strategic and hands-on role responsible for ensuring the successful delivery and value realization for our Federal Identity and Access Management (IAM) customers. This role will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver. Responsible for driving customer success by providing customer categorization, oversight, adoption recommendations, opportunities for increased service and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention and expansion of Saviynt’s business. In addition, as program leader, this individual will lead one-time activities within the team and drive successful start-up, planning, execution and close down of these projects and programs. This role requires a unique blend of project management discipline, a deep technical understanding of IAM, and a passion for customer advocacy. Your primary goal is to drive customer satisfaction and contribute directly to our Net Revenue Retention (NRR) targets. What You'll Be Doing: The Impact You'll Make • Project Planning & Delivery • Own the planning, coordination, and execution of customer success projects, ensuring all contracted deliverables are met on time and within scope. • Develop and maintain comprehensive project documentation, including project plans, milestones, risk registers, and communication schedules. • Serve as the central point of coordination, aligning internal teams (Technical Account Managers, Account Executives) with customer stakeholders to ensure seamless project execution. • Customer Engagement & Strategic Alignment • Schedule and lead regular stakeholder meetings to align IAM capabilities with key business objectives and demonstrate ongoing value. • Facilitate workshops, demos, and value mapping sessions to showcase ROI and identify opportunities for expansion. • Lead monthly and quarterly business reviews to track key performance indicators (KPIs), review product roadmaps, and measure compliance improvements. • Serve as the primary point of contact for customers after implementation. • Participate with Sales team to provide a strong customer focused sales, orientation and launch engagement process. • Develop deep, trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value. • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. • Assist customers in achieving their business goals • Utilization & Health Management • Track the utilization of success packages and contracted deliverables (e.g., TAM hours, training sessions, advisory calls) to ensure adherence to service level agreements (SLAs). • Partner with Technical Account Managers (TAMs) to assess license utilization, identify optimization opportunities, and proactively monitor customer health scores. • Maintain a consistent cadence for weekly health checks and monthly or quarterly strategic planning sessions. • Develop and monitor key performance indicators and review monthly for necessary corrective actions. • Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs. • Growth & Expansion Enablement • Actively identify cross-sell and upsell opportunities by leveraging established frameworks such as; Command the Message and MEDDIC. • Support the expansion of customer accounts by creating and managing phased application onboarding and capability adoption plans. • Lead Customer Advisory Board in addition to periodic customer health-checks. • Plan education for customers on new features and releases. • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. • Assist with management of delivery projects. • Assist with transformation and process improvements across the organization. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. • Assist clients to realize sustained value in our Saviynt’s products & services and help them to drive additional value from our products & services What You Bring: Your Unstoppable Edge • Experience: 5+ years of experience in a project management or customer success role within a SaaS environment, with a strong preference for candidates from the Identity and Access Management (IAM) or cybersecurity sectors. • Project Management: Proven ability to manage multiple complex projects simultaneously while meeting competing deadlines. • Stakeholder Management: Exceptional communication, facilitation, and negotiation skills with the ability to influence and manage expectations across various levels of an organization. • Technical Acumen: Familiarity with core IAM concepts, including Role-Based Access Control (RBAC), Privileged Access Management (PAM), and Segregation of Duties (SoD), as well as an understanding of compliance-driven selling. • Tool Proficiency: • Experience with customer success or CRM platforms such as Gainsight, Salesforce, or similar tools is a plus. • Certifications: A Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent project management certification is preferred. Benefits • Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches at our offices! • Employee Recognition Programs • Team Socials If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Produce, shoot, and edit a wide range of corporate, marketing, and explainer videos while overseeing all stages of production. Collaborate with marketing teams to align video strategies with brand and business objectives. | The ideal candidate should have 10+ years of experience in video production and a strong expertise in editing and post-production workflows. A Bachelor's degree in Computer Systems Engineering or a related field is required, with a Master's degree preferred. | Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. About the Role: We are seeking a highly creative and technically skilled video producer to join our team. The ideal candidate will bring deep expertise in corporate, marketing, and storytelling video production—combining a strong creative eye with technical mastery of modern video technologies. This role will be central to crafting high-impact video content that engages audiences, supports brand strategy, and elevates our storytelling across multiple platforms. \n What You'll Be Doing: The Impact You'll Make Produce, shoot, and edit a wide range of corporate, marketing, and explainer videos. Lead the creative development process including concepting, storyboarding, and scriptwriting. Oversee all stages of production—from pre-production planning to field/studio recording and post-production editing. Direct production crews, manage resources, and ensure projects are delivered on time and within budget. Develop and integrate motion graphics, animations, and product demos to support campaigns. Collaborate with marketing teams to align video strategies with brand and business objectives. Ensure video content is optimized for digital channels, including YouTube, websites, and social media. Maintain knowledge of industry trends, video technologies, and creative techniques to continuously improve output. What You Bring: Your Unstoppable Edge Qualifications: 10+ years of experience in video production, videography, and marketing video creation. Proven track record producing corporate testimonials, customer stories, and promotional content. Strong expertise in editing, post-production workflows, motion graphics, and animation tools (Adobe Creative Suite or similar). Experience leading cross-functional teams and managing production schedules and budgets. Technical background with understanding of computer systems, web technologies, and video integration with digital platforms. Excellent storytelling skills with the ability to simplify complex ideas into compelling narratives. Bachelor’s degree in Computer Systems Engineering or related field; Master’s degree in Video-Based Production preferred. Preferred Skills: Experience developing and executing YouTube and digital video strategies. Strong portfolio showcasing diverse corporate and marketing video projects. Ability to adapt to fast-paced environments and manage multiple projects simultaneously. \n If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Design, develop, test, and deploy secure, scalable multi-tenant enterprise identity cloud solutions on major cloud platforms, collaborating with teams and following agile principles. | 10+ years experience with Java and Spring Framework, cloud platforms (AWS/Azure), containerization, SQL and CI/CD tools, strong agile experience, and expertise in software architecture and delivery. | SENIOR PRINCIPAL SOFTWARE ENGINEER Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING Participate in requirements analysis Design and develop secure, scalable, multi-tenant software solutions that run seamlessly across major cloud platforms like AWS and Azure Collaborate with internal teams to produce software design and architecture Develop state-of-the-art enterprise identity cloud solutions Test and deploy applications and systems Revise, update, refactor and debug code Ability to start a program from scratch as well as maintain existing services Develop documentation throughout the software development life cycle Serve as an expert on applications and provide technical support Follow the true agile principles WHAT YOU BRING 10+ years of software engineering experience Expert-level ability utilizing technologies such as Java, Spring Framework, REST and Microservices Strong Experience as a Java Engineer developing applications based on Security principles, cloud platforms (AWS, Azure, or Google Cloud) and Containerization (Docker, Kubernetes) Hands on experience with SQL, ElasticSearch, Redis, CI/CD; Groovy on Grails (a plus) Experience in increasing levels of responsibility managing application development, solution architecture, design and delivery, and process improvement Experience with unit, functional and system integration testing Extensive understanding of working in an agile environment utilizing Scrum and Kanban Experience with Git (GitHub/GitLab), automatic deployments, continuous integration Hands on experience using IntelliJ or Eclipse/My Eclipse IDE, writing Junit test cases, working with Maven/Ant Experience with AI development tools in SDLC such as Amazon Q, Github Copilot, Cursor, and similar productivity assistants. \n \n $215,000 - $270,000 a year \n