Savance

Own the full customer lifecycle post-sale, including onboarding, renewal, and expansion, while building strong relationships and driving revenue growth. | Experience in SaaS customer success, managing large portfolios, and leading executive-level conversations, with proficiency in CRM tools like HubSpot. | The Company Savance is a fast-paced, dynamic and challenging software development company located in Commerce, MI. For more information on Savance Workplace business solutions, see our Savance Workplace website. We take a very collaborative approach to our work and seek candidates who are the right cultural and technical fit to ensure our core mission of creating and supporting great software is realized. To excel at Savance, you must love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes. We thrive on smart, independent, and initiative-taking people who get along well with others. We expect a lot from our team, but a lot is offered in return. If you have a can-do attitude and seek a challenging, rewarding position with a great team, Savance is the place for you! Position Overview Savance Workplace is seeking a Customer Success Manager (CSM) to serve as the strategic owner of our post-sale customer relationships, with a primary focus on renewals, account expansion, upsells, and long-term retention. This is a foundational Customer Success role within a small, fast-growing, startup-like SaaS company. You will not be stepping into a fully built-out department — instead, you will play a key role in shaping how Customer Success operates, partnering closely with Sales and leadership, and helping lay the groundwork for a scalable CS organization as the company grows. You will act as a trusted advisor to customers and resellers, owning both the relationship and the commercial success of your accounts. Success in this role requires comfort with revenue conversations, executive-level engagement, and full ownership of renewals and expansion strategy. You will manage a diverse portfolio of 1,000+ organizations, including large, complex, global enterprises. Your performance will be measured by renewal rates, expansion revenue, customer satisfaction, product adoption, and long-term customer loyalty. What You Will Be Doing • Post Sale Lifecycle Maintenance • Own the full customer lifecycle post-sale, including onboarding support, account development, renewal strategy, and expansion planning. • Serve as the primary point of accountability for customer outcomes and revenue retention. • Renewals & Retention • Own the end-to-end renewal process, including early risk identification, value reinforcement, executive alignment, pricing discussions, and on-time renewal execution. • Proactively mitigate churn by identifying adoption gaps and customer risks well in advance. • Expansion & Upsells • Proactively identify, position, and drive upsell and expansion opportunities by uncovering new use cases, additional departments, and evolving customer needs. • Lead value-based conversations that tie Savance Workplace solutions to measurable business outcomes. • Partner with Sales as needed while maintaining ownership of overall account growth strategy. • Drive Customer Value • Understand customer pain points across multiple departments and map Savance Workplace solutions to real business outcomes. • Ensure customers are fully adopting and realizing value from the platform through usage analysis, strategic touch points, and ongoing engagement. • Strategic Account Management • Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors. • Conduct regular account reviews, success planning, and performance/usage reporting. • Act as the internal voice of the customer, advocating for product, process, and prioritization improvements. • Forecasting & Revenue Accountability • Accurately forecast renewals and expansion opportunities within HubSpot. • Own and consistently meet or exceed renewal and expansion revenue targets. • Use customer health, usage data, and engagement metrics to guide retention and growth strategies. • Foundational Team Building • Help define and refine Customer Success processes, playbooks, and best practices. • Collaborate closely with Sales, Support, and Leadership as Savance builds out its Customer Success function. • Contribute to the long-term vision of scaling the Customer Success department within the Sales organization. OUR IDEAL CANDIDATE HAS • 4+ years of experience in Customer Success, Account Management, or a revenue-adjacent client-facing role. • Proven success owning renewals, upsells, and customer retention in a SaaS environment. • Experience managing a large and diverse portfolio of customers. • Comfort leading executive-level conversations around value, ROI, renewals, and expansion. • Strong commercial instincts with the ability to balance customer advocacy and revenue responsibility. • Experience working with complex, configurable, or technical software solutions. • Exceptional written, verbal, and presentation skills. • Strong organizational and analytical skills with consistent follow-through. • Experience working cross-functionally with Sales, Engineering, and Support. • Hands-on experience with CRM tools, with HubSpot experience strongly preferred, as well as familiarity with Asana, G-Suite, and Microsoft Office. • Ability to work independently with minimal supervision in a fast-paced, evolving environment. Bonus Qualifications • Experience working with channel partners, integrators, or resellers • Prior experience in the security or workplace technology industry • Experience onboarding and training customers on highly configurable SaaS platforms This role is a great fit for someone who • Thrives in a startup-like environment and is energized by ambiguity and ownership • Wants to build processes rather than inherit them • Enjoys owning revenue outcomes, not just relationships • Is comfortable having direct, value-based conversations with customers • Takes pride in retention, growth, and long-term customer success • Is interested in growing with the company and helping shape the future Customer Success organization Compensation & Benefits • Competitive base salary plus commission • Performance-based bonuses • 2 weeks of paid time off, increasing with tenure • 8-10 paid holidays a year • 401k with company matching • Health, dental, and vision insurance • Flexible working schedule • Remote, work from home position Main Office Location: 2655 E. Oakley Park Rd. Ste 210, Commerce Township, MI 48390

Design, manage, and optimize Azure cloud infrastructure and CI/CD pipelines while ensuring security compliance and supporting development teams. | 5+ years in DevOps and technical roles with expertise in Azure cloud, CI/CD, infrastructure migration, security management, and software development lifecycle. | Position Overview Are you ready to take ownership of a mission-critical role and make a real impact? We’re looking for a Senior DevOps Engineer to lead the charge in scaling and advancing our cloud infrastructure and deployment strategy. This isn’t just another DevOps role – you’ll be at the forefront of building, optimizing, and innovating across the entire development lifecycle. As our DevOps Engineer, you’ll partner closely with development, support, and implementation teams to provide the tools, pipelines, and infrastructure they need to succeed. You’ll design, manage, and optimize Azure environments, from production to staging, testing, and development. Your work will span across technologies such as Azure Front Door, Linux-based MS-SQL Servers (with a migration path to SQL Azure), Azure Web Apps, IIS Virtual Servers, Windows App Servers, and Windows Dev/Test Workstations. You’ll also take the lead in building and refining CI/CD pipelines in Azure to drive automation and efficiency across all stages of development. Beyond infrastructure, you’ll play a critical role in maintaining compliance and security by overseeing processes for SOC2, ISO, and HIPAA, as well as managing certifications and audits. This is a new role in a rapidly growing company, where DevOps responsibilities have previously been shared among senior leadership and developers with consultant support. Now, we’re looking for an expert to step in, take the reins, and chart the course forward. If you thrive in fast-paced, startup-style environments, enjoy wearing multiple hats, and want to leave your fingerprint on a company’s growth trajectory, this is the perfect opportunity. You’ll have the freedom to shape strategy, implement best practices, and introduce new tools and technologies—all while helping us scale to the next level. The Company Savance is a fast-paced, dynamic, challenging, and demanding environment; and also a fun and rewarding place to work. We thrive as a team and are always looking for the people who are the right fit and have the right attitude to bring even greater success and camaraderie to the table. To excel at Savance, you must love to be challenged, seek out opportunities to develop your skills, be confident yet humble, and be able to learn from your mistakes. We thrive working alongside smart, independent, and self-motivated people who get along well with others. If you have a can-do attitude and seek a challenging, rewarding position with a great team, Savance is the place for you! Job Responsibilities • Maintain and support a cloud production, staging, testing, and development infrastructure in a well-documented, Azure-based infrastructure with alerts and monitoring • Work with development to architect modern web, microservices, and cloud-native distributed systems based on containers such as Docker and Kubernetes • Architect and automate the deployment and operation of cloud-native technologies using CI/CD workflows, infrastructure provisioning, and application deployment tools • Participate in and support all aspects of the software development life cycle for Cloud solutions including planning, requirements, development, and testing • Research and implement new technologies that may improve efficiency, scalability, reliability, repeatability, and reduce cost • Regularly audit current cloud environment and recommend changes and improvements that can impact performance and cost • Configure and manage Azure resources including virtual networks, virtual machines, SQL database servers, and more • Migrate and archive on-premise vmware and hyper-v workloads to Azure to a virtual network that can be accessed from the office or via VPN • Effectively secure the cloud environment by managing IAM access and other security aspects of the cloud environment. This includes setting up users, roles and groups with proper permissions (permissions management), providing employees and contractors secure access to limited resources, and performing updates or maintenance to various resources and components • Manage operating system images, updates and operations for VMs typically managed in Azure • Onboard and offboard employees while ensuring conformance with security conformance requirements using tools like Sprinto. Qualifications & Expectations • Expert in Azure Cloud Technologies (Virtual Machines, Web Apps, Resource Groups, Virtual Networks, Express Routes, Load Balancers, Security Rules, Network Security Groups, Azure SQL Server, Azure Blob Storage, Azure Cache, Azure Alerts, Azure AD (Entra ID), Key Vaults, Metrics and Logs) • Proficient to Expert with Azure DevOps and Git (CI/CD using coded pipeline such as YAML and ansible playbooks) • Experience securing, managing and monitoring Azure environments • Experience in complete Azure administration – Subscriptions, IAM, Resource Groups, etc. • Experience with end-to-end software development lifecycle and delivery using Waterfall and Agile practices • Experience supporting technical teams implementing a DevOps platform to accelerate software delivery supporting techniques such as Blue-Green Deployment • Ability to design and implement highly available and scalable application solutions in a cloud environment • Expert-level project management skills • Programming skills in C#, VB.NET, Angular, HTML, and CSS a plus • Ability to analyze business needs and translate them into technology solutions • Excellent knowledge of On-Premise Infrastructure to support Virtual Machines (Hyper-V and VMWare), VPN, Networking, and migrating workloads to Azure Our Ideal Candidate • Passionate about software development, engineering, and continuous learning • Hard-working, dedicated and committed to excellence. • Organized, detail-oriented and able to manage multiple priorities. • Strong problem-solver with sound judgment and analytical thinking. • Self-motivated and able to deliver results with minimal supervision. • Attentive to detail – thorough when performing work and conscientious about attending to detail. • Test-first mindset with focus on quality and reliability. • Team-oriented, collaborative, and able to foster trust and cooperation. • Customer-focused with strong communication and relationship-building skills. • Excellent oral and written communication abilities. • Thrives in fast-paced, dynamic environments with a desire to be challenged. Education/Experience • A bachelor’s degree or equivalent • Azure DevOps certification preferred • G-Suite experience preferred • 5+ years of experience in DevOps • 5+ years in a technical position (software development, software architecture, IT, engineering, etc.) Compensation & Benefits • 100k+ salary based on experience • Performance-based bonuses • 2 weeks of paid time off • 8-10 paid holidays a year • 401k with company matching • Health, dental, and vision insurance • Remote, work from home position