Sanitas Medical Centers

Coordinate patient flow and appointments, communicate between insurance/hospitals and facilities, maintain patient care data, educate patients, and collaborate with interdisciplinary teams. | High school diploma, 3-5 years clinical or community resource experience, Medical Assistant license, proficiency in communication and medical terminology, clinical case evaluation skills. | “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly. • Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. • Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible. • Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards. • Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan. • Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements. • Develop interdisciplinary care plans and other case management tools by participating in meetings. • Coordinate information and care requirements with other care providers resolving issues. • Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation. Supervisory Responsibilities This position has no supervisory responsibilities. Required Education • High school graduate or equivalent. Required Experience • 3-5 years’ experience in clinical or community resource settings. • This position requires a clinical background. Required Licenses and Certifications • Medical Assistant License. Required Knowledge, Skills, And Abilities • Evidence of essential leadership, communication, education, and counseling skills. • Proficiency in communication technologies (email, cell phone, etc.). • Highly organized with the ability to keep accurate notes and records. • Proficiency in medical terminology. • Clinical Case Evaluation. • Patient and customer management. • Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred Qualifications • Experience with health IT systems and reports is desirable. • Local knowledge about and connections to community health care and social welfare resources are desirable. • Advanced knowledge of Excel, and EHR preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Required Required to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X INDCORP

Schedule and coordinate breast imaging appointments, educate patients, maintain accurate records, ensure compliance with healthcare regulations, and collaborate with imaging staff to optimize patient experience. | High school diploma, minimum 1 year experience in outpatient diagnostic imaging or hospital setting, knowledge of breast imaging procedures and healthcare regulations, strong communication and organizational skills. | “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Breast Imaging Coordinator role is responsible for providing the highest level of customer service to our breast imaging patients at the time of scheduling or confirming their appointments within our Sanitas/Keralty locations. The Breast Imaging Coordinator works hand in hand with the Corporate Diagnostic Imaging Manager to ensure that all breast imaging patients have what they need for their visit with us. They always model exemplary compassion and excellent customer service to all patients, understanding they are dealing with the lives of patients who are ill. The coordinator’s successful performance is directly linked to the overall success of the entire breast imaging team, customer service performance levels, and improvement of overall patient experience. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Schedule appointments and perform pre-visit planning for screening and diagnostic mammography and breast ultrasound daily according to the encounters received in the Mammo Tracker bucket in eCW for all Mammography locations assigned. • Educate patients about the imaging process, preparation, and answer their questions and concerns. • Assist patients in completing necessary paperwork and obtaining prior authorizations if required. • Maintain accurate patient records, including medical history, consent forms, and other relevant documents. • Manage and organize patient data in compliance with healthcare privacy regulations, such as HIPAA. • Ensure the efficient flow of patients in the breast imaging department and minimize wait times. • Collaborate with imaging technologists and the biopsy coordinator to ensure the quality of breast imaging exams. • Educate patients about the imaging process, preparation, and answer their questions and concerns. • Assist patients in completing necessary paperwork and obtaining prior authorizations if required. • Stay updated on the latest guidelines, regulations, and best practices related to breast imaging, such as those from the American College of Radiology (ACR). • Ensure that the breast imaging department follows all applicable laws and standards for safety and quality. Supervisory Responsibilities This position has no supervisory responsibilities. Required Education • High school diploma required. Required Experience • Minimum of 1 year experience in outpatient diagnostic imaging facility or hospital required. Required Licenses and Certifications • N/A Required Knowledge, Skills, And Abilities • Knowledge of breast imaging procedures and equipment. • Familiarity with healthcare regulations, including HIPAA. • Excellent communication and interpersonal skills. • Organizational and multitasking abilities. • Compassion and patience when dealing with patients. • Detail-oriented with strong record-keeping skills. • Ability to work effectively in a team and collaborate with various healthcare professionals. Preferred Qualifications • Bachelor's degree in healthcare administration, radiologic technology, or a related field preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Not required N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X