Salesforce, Inc.

Developing and maintaining large-scale distributed systems, cloud infrastructure automation, and microservices. | Extensive experience in backend development, familiarity with cloud platforms, and experience with critical infrastructure services. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. Your Impact: • Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba • Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers • Using and contributing to open source technology (Spinnaker, Zookeeper, etc.) • Developing Infrastructure-as-Code using Terraform • Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos • Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance • Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt • Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available Required Skills: • A related technical degree required • 3+ years backend software development experience • Deep knowledge of programming in Java, Golang, Python, or Ruby • Experience owning and operating multiple instances of a critical service • Experience with Agile development methodology and Test Driven Development • Experience with critical infrastructure services including, monitoring, alerting, logging, and reporting applications • Experience with distributed database system and relational databases like postgres is a plus. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. For British Columbia-based roles, the base salary hiring range for this position is CAD 154,700 to CAD 212,800.

Leading and executing penetration testing and AI security research to identify vulnerabilities and guide engineering defenses. | Extensive experience in offensive security, vulnerability research, and AI/ML system testing, with leadership of senior technical teams. | About the Role • We are seeking a Senior Director of Penetration Testing & AI Exploitation to lead and scale a focused offensive security function dedicated to deep technical penetration testing and advanced AI/ML exploitation across our products and platforms. • This role owns the strategy, execution, and evolution of manual, research-driven penetration testing and AI-specific attack discovery, ensuring high-risk vulnerabilities are identified early, validated rigorously, and translated into clear, actionable remediation guidance for engineering teams. • The mandate is depth over breadth: fewer assessments, higher quality findings, and meaningful reduction of systemic risk—especially in AI-powered and data-driven systems. Key Responsibilities • Penetration Testing Leadership • Own and execute the global penetration testing strategy across applications, APIs, cloud services, and shared platforms. • Drive deep, manual, and white-box testing for high-risk products, features, and architectural changes. • Ensure penetration testing goes beyond checklists, focusing on real exploitability and impact. • Establish standardized scoping, rules of engagement, reporting quality, and validation practices. • AI Exploitation & Security Research • Lead AI/ML exploitation efforts, focusing on vulnerabilities in: • LLM-powered features and agents • Prompt injection, indirect prompt abuse, and tool misuse • Model data leakage, training data exposure, and inference-time attacks • Authorization, trust-boundary, and privilege escalation flaws in AI workflows • Drive original offensive research into emerging AI attack techniques and publish internal research artifacts to guide engineering defenses. • Partner with AI platform and product teams to influence secure-by-design patterns for AI systems. • Program Execution & Quality • Ensure all findings are: • Reproducible and technically validated • Clearly prioritized by risk and exploitability • Accompanied by precise remediation guidance, including short- and long-term fixes for systemic issues • Track remediation progress and validate fixes for high-risk findings. • Organizational Leadership • Build and lead a high-caliber team of senior penetration testers and AI security researchers. • Define role expectations, technical bars, and career progression for pentest and AI exploitation specialists. • Own hiring strategy, vendor augmentation (where appropriate), and budget for the function. • Cross-Functional Partnership • Partner closely with: • Product Security and Engineering teams during design, pre-GA, and major architectural shifts • Platform and AI infrastructure teams to assess shared services and foundational components • Provide expert guidance to leadership on pentest risk, AI exploitation trends, and systemic exposure. Required Qualifications • 12+ years of experience in penetration testing, offensive security, or vulnerability research, including leadership of senior technical teams. • Deep hands-on expertise in: • Application, API, cloud, and platform security • Advanced exploit chains and logic flaws • Demonstrated experience testing or attacking AI/ML systems, LLM-based features, or data pipelines. • Strong ability to translate complex technical findings into clear engineering actions and leadership narratives. Preferred Qualifications • Background in vulnerability discovery or offensive security research. • Experience assessing AI agents, autonomous workflows, or model-integrated products. • Experience integrating automation or AI-assisted techniques into penetration testing workflows. • Security research publications, talks, or tooling contributions (internal or external).

Designing and governing complex enterprise integration solutions, especially involving AI and core systems, with a focus on supply chain and manufacturing domains. | Deep expertise in enterprise software, integration principles, security, coding, and experience with Agentic AI and large language models, along with a senior-level track record. | The Sr. Integration Architect, Agentforce Supply Chain is a hands-on, domain expert responsible for architecting, designing, and governing the complex integration solutions that power major enterprise transformations within the Supply Chain and Manufacturing space. This role focuses on integrating the Agentforce Agents to critical core systems (ERP, PLM, CRM) to ensure seamless data flow, process orchestration, and long-term customer success. The Architect advises, designs, and performs architecture work, ensuring that all integration solutions adhere to industry best practices and shape the post-implementation customer success landscape. You will partner directly with clients, Delivery Managers, Solution Architects, and Account Teams to define the technical pathway for integrating the Salesforce ecosystem with the client's complex Backoffice infrastructure. Key Responsibilities I. Integration Architecture & Delivery Leadership • Solution Design & Best Practices: Advise, design, and manage enterprise transformation projects, architecting integration solutions in accordance with industry best practices and Salesforce Architecture methodologies. • Hands-on Architecture: Perform hands-on architecture work, translating customer requirements into technical specifications, integration patterns, and secure system designs. • System Proficiency: Maintain proficiency in core systems essential to the Supply Chain and Manufacturing domain (e.g., ERP, PLM, custom systems, CRM), understanding their data models, integration capabilities, and connectors. • Mulesoft Proficiency: Leverage required Mulesoft experience to design and govern API-led connectivity strategies, ensuring reusable assets and a secure integration layer. • Technical Governance: Lead key discussions around change programs, providing governance and ensuring adherence to application lifecycle management (ALM) principles. II. Agentic Enterprise & Technical Innovation • Agentic Integration: Design architectures that enable Agentic AI and Generative AI capabilities by ensuring secure, reliable data pipelines and API access between Agentforce and core enterprise systems. • Data360 Integration: Utilize Salesforce Data360 for unifying, harmonizing, and activating customer data, preparing and enriching data for use in Generative AI and agent-based applications. • Orchestration: Apply advanced proficiency Agentforce and core systems for orchestrating complex business processes, especially those involving AI agents and automated workflows across multiple systems. • Technical Consulting: Determine which Salesforce and third-party technologies to leverage in customer-driven architectures based upon product knowledge, industry experience, and standard integration frameworks. Required Skills and Qualifications Technical Translation: Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present recommendations to executive, technical, and business audiences. • Enterprise Software: Deep knowledge of enterprise software applications and their delivery. • Integration: Expertise in application lifecycle management, process orchestration, and enterprise integration principles and tools. • Security: Strong grasp of network, application, and information security principles. • Data & Code Fundamentals: • Coding & Scripting: Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, Python, Ruby, etc.). • Data & Systems: Solid understanding of database and data management fundamentals, web and mobile application development, and system architecture. ​Professional & Strategic Competencies • Problem Solving: Strategic problem solver, thought leadership, and comfort communicating with executive audiences. • Customer Communication: Strong oral, written, presentation, and interpersonal communication and relationship skills. • Continuous Learning: Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge. • Education: Bachelor’s or Master's degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience. Graduate study is a plus. • Travel: Willing and able to travel domestically. Agentic AI & Generative AI Platform Skills The ideal candidate will have hands-on experience with the following skills, which are critical for designing modern, AI-powered solutions in this domain: • Agentic AI: Direct experience with developing, deploying, and managing agentic AI frameworks. This includes proficiency with Agentforce and an understanding of how to build autonomous agents that can perform tasks, make decisions, and interact with various systems. • Prompt Engineering & Large Language Models (LLMs): Proven ability to design, refine, and optimize prompts to control the behavior of generative AI models. • Generative AI Architecture: Experience in architecting and integrating generative AI solutions into enterprise systems (API gateways, model management platforms, data pipelines). Preferred Qualifications • 8-10 years of experience in IT architecture, solution engineering, or a related field, with 5+ years dedicated to integration architecture in a customer-facing or internal delivery role. • Mulesoft Certification (Integration Architecture Designer is a significant plus). • Experience in roles that required working hands-on to build, implement, administrate, or maintain enterprise software, specifically in the Supply Chain or Manufacturing domain. • Understanding of risk mitigation, compliance, and security in the context of enterprise software. • Knowledge of the Salesforce platform, including relevant Salesforce Certifications and/or Trailhead Superbadges is a plus. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $184,000 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 - $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. • LI-Y

Managing and developing a sales team, client engagement, forecasting, and cross-functional collaboration. | Experience in sales leadership, team development, client engagement, and familiarity with SaaS or similar technology environments. | Note: By applying to the Regional Vice President posting, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization hiring Regional Vice Presidents will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. Role Description: As a Sales Leader you will be managing and developing a team of Account Executives aligned to Tech & Media and Consumer Business Service. You will participate and lead in client and prospect meetings as well as work cross-functionally with internal partners and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on sales process. In this role you will report on sales activity and forecast to senior sales management. Sales Organization Description: Our Sales Organization is made up of the business segments below. Within these business segments, the teams sell across multiple verticals and there are teams that sell specifically into one industry or vertical. Verticals include: Communications Media & Technology and Consumer Business Services. Commercial Business Unit: Mid Commercial (201 - 1000 employees) General Commercial (1001 - 4500 employees) Enterprise Business Unit: Enterprise Corporate Sales (growing and managing subsidiaries within the Enterprise Parent accounts) Select (4501 - 10000 employees) Key (10001+ employees) -Strategic, Strategic Enterprise, Summit (Named Accounts) Your Impact: The teams you lead here at Salesforce will directly impact the growth of our overall organization. You will be masterful in client engagement and impact how your customers do business in an innovative environment. You will coach your team to develop in their careers, and inspire your team to do the best work of their life. • Provide support and mentorship to direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required • Development of a winning team, including recruiting, hiring and training • Coaching direct reports on strategies to drive sales wins • Accurate reporting on sales activity and forecasting to senior sales management • Consistent monitoring of the sales activity of the team, and tracking of results • Actively leading and monitoring demand generation activities • Leading initiatives to drive customer awareness and engagement • Develop and implement successful sales campaigns • Engaging at C-level in enterprise customer organizations • Capable of successfully leading significant client concerns and issues • Work cross-functionally with internal partners and corporate resources for consistent processes and a successful team • Develop required Corporate relationships and Executive engagement to support success Your Qualifications: Depending on the segment, the years of experience and skills needed to be successful will vary from 2+ yrs of sales leadership experience leading a team of seven or more quota carrying sales people. In addition, a Bachelor's degree is strongly preferred. • Shown successful experience in leading Account Executives • Consistent track record to create successful teams and lead them to success • Excellent presentation and executive engagement skills • Excellent negotiation skills • A self-starter that can thrive in a fast paced environment Across all Sales Leaders, we are looking for the following attributes: • Strong leadership capabilities • Experience in sales coaching and mentoring • Ability to operate effectively in a fast-paced, team environment • Has a strong drive for results • Strong engagement and communication skills • Consultative selling experience • Can collaborate and influence in a “win as a team” environment • Resourceful • Is a trusted advisor to the customers and colleagues • Courageous Communicator • Prior experience working within the Software/Infrastructure/Platform (SaaS, IaaS, PaaS) space • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Lead technical evaluations and develop scalable programs for Salesforce's Net Zero ESG solutions, collaborating across teams and engaging stakeholders. | Over 5 years of relevant IT experience, strong Salesforce platform knowledge, and an interest or background in sustainability or ESG. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 02/19/2026. The Agentforce Net Zero Solution Engineer is a trusted technical advisor and sustainability champion with deep expertise in Agentforce Net Zero, Salesforce's industry-leading ESG and carbon accounting solution. In this role, you will help organizations measure, manage, and report on sustainability data-turning insight into action at scale. Agentforce Net Zero sits at the core of Salesforce's own achievement of carbon neutrality across our full value chain and is a critical enabler for organizations worldwide as they pursue ambitious sustainability goals. This is a rare opportunity to join an established, high-performing team within one of the world's most respected technology companies, while contributing directly to positive environmental and societal impact. Salesforce is a recognized global leader on the journey to Net Zero. Sustainability is not only a company priority-it is a passion shared by our most senior leaders, who are widely regarded as thought leaders in this space. Your Impact • Lead the technical aspects of the opportunity lifecycle, from discovery through technical validation and close, across virtual and in-person engagements. • Partner strategically with Sales to develop and prioritize industry-specific sustainability use cases aligned to customer objectives. • Design and implement scalable programs that accelerate and standardize technical evaluations of Agentforce Net Zero across your industry or territory. • Build deep expertise across Salesforce solutions and roadmap through close collaboration with product teams, and advocate for customer needs via Voice of the Customer feedback. • Create scalable, reusable technical assets and field enablement materials that drive differentiated outcomes and accelerate adoption for customers, partners, and sales teams. • Engage and inspire audiences ranging from C-suite executives to architects and technical practitioners through clear, compelling storytelling. • Represent Salesforce and Agentforce Net Zero at industry and Salesforce events such as Dreamforce, GreenBiz, and Salesforce World Tours. • Drive operational excellence that supports scalable ACV growth, customer success, and long-term value realization. • Stay current on emerging technologies-including AI-and apply them thoughtfully to sustainability and ESG challenges. Qualifications • 5+ years of relevant experience in the IT industry, with background in pre-sales, implementation, or post-sales roles on the Salesforce platform. • Experience with one or more Salesforce product clouds, including Sales Cloud, Service Cloud, Platform, and/or Experience Cloud. • Hands-on Salesforce platform experience; Salesforce Administrator certification is a plus. • Knowledge of, interest in, or professional exposure to sustainability, ESG, or carbon accounting. • Proven ability to thrive in a fast-paced, team-selling, and continuously evolving technology environment. • Strong problem-solving skills with the ability to collaborate across teams and industries. • Excellent verbal, written, presentation, and interpersonal communication skills in both remote and in-person settings. • Demonstrated ability to manage priorities and time effectively in a dynamic sales environment. • Experience coordinating and leading the full solution lifecycle in partnership with cross-functional teams. • Naturally inquisitive mindset-you ask great questions, enjoy solving complex problems, and embrace continuous learning. • Highly motivated, self-directed, and adaptable, with a passion for driving meaningful impact. Our Commitment to Equality Salesforce is an equal opportunity employer and is committed to creating a workplace that reflects the diversity of the global communities we serve. We believe that equality drives innovation and that diverse perspectives lead to better outcomes for our customers, our partners, and the planet. We welcome and encourage applicants from all backgrounds, experiences, and identities. If you're passionate about sustainability, technology, and making a meaningful impact-but don't meet every qualification listed-we still encourage you to apply. We're committed to supporting growth, inclusion, and belonging at every stage of your career. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $113,330 - $180,250 annuallyThere is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Support development and execution of executive communications, manage workflows for high-stakes events, and serve as a trusted partner to senior leaders. | Over 8 years of experience in communications, strong writing skills, project management, discretion, and relationship-building with senior stakeholders. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is hiring a sharp, highly organized, relationship-driven communications professional to join our Corporate Communications team and help elevate Salesforce's leadership storytelling. This is a unique opportunity to work in Exec Comms at the center of our most visible narratives, partnering closely with senior leaders and cross-functional teams across the company. This role blends strategy, execution, and operational excellence. The ideal candidate brings strong writing skills, excellent judgment, executive presence, and the ability to thrive in an environment where no two days look the same. The right person will enjoy the pace, the problem-solving, and the collaborative, "we're all in it together" spirit of the team - and bring a sense of humor to help keep things grounded. You will support day-to-day execution and long-term planning for media interviews, speaking engagements, internal all company meetings, Dreamforce, quarterly earnings, and other major moments. Key Responsibilities • Support the development and execution of communications for senior executives across external, internal, and social channels. • Prepare executives for media interviews, speaking engagements, internal forums, and quarterly earnings. Own briefing materials, talking points, research, background docs, and prep cycles. • Manage fast-moving, high-stakes workflows. Oversee execution for executive events, interviews, trips, podcasts, earnings prep, internal comms cycles, and inbound requests with quick turns. • Serve as a trusted partner to senior stakeholders. Assist with stakeholder management, alignment, and cross-functional coordination across comms, executive offices, social, marketing, investor relations and other teams. • Maintain and operationalize core Exec Comms processes. Own prep cycles, briefing documents, logistics, messaging trackers, calendars, and execution workflows. • Anticipate needs and identify risks early. Exec Comms often shifts in real time; you'll help triage quickly and keep the workstream running smoothly. Required Skills / Experience • 8+ years of experience in communications, executive communications, internal communications, PR, or similar roles. Experience supporting senior leaders or high-profile spokespeople preferred. • Excellent writing and editing skills. Ability to craft concise, compelling talking points, executive emails, briefing materials, and messaging. • Strong project and prep-cycle management. Comfortable owning detailed workflows for interviews, internal and external events, earnings, and other leadership moments. • High judgment and discretion. Able to navigate sensitive topics and confidential information with care and professionalism. • Strong relationship-building skills. Confident working with senior executives and cross-functional partners. • Comfortable with a fast, always-moving environment. Exec Comms requires adaptability, responsiveness, and enjoying the momentum of work that evolves in real time. • Team-first mindset with a sense of humor. We move through high-volume moments together, and someone who brings positivity and steadiness will thrive here. • Comfortable creating clarity in ambiguity. Able to bring structure, calm, and direction when priorities shift. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $129,100 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead high-impact strategic initiatives and shape the future of Salesforce's SMB Customer Success business. | Extensive experience in management consulting, corporate strategy, or business transformation, with deep understanding of SaaS and Customer Success models. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Customer Success Group at Salesforce Salesforce's worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success" About the Position Salesforce is looking for a Senior Director of Strategy & Operations to help lead high-impact, cross-functional strategic initiatives across the Customer Success organization. This role will shape our future-state Customer Success initiatives focused on our Small & Medium Business (SMB) segment. The leader will drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how Salesforce shows up for customers in an AI-first world. Key Responsibilities • Own and drive a portfolio of high-impact strategy projects related to the SMB Customer Success business. Translate open-ended questions into structured approaches, develop strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement. • Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives. • Shape and articulate the future state of the SMB Customer Success business within Salesforce. Offer an informed, forward-looking perspective on industry trends, competitive dynamics and innovation opportunities across the Customer Success ecosystem. • Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions. Translate data into meaningful narratives that drive action across the organization. • Create and lead programs that drive Adoption and lower Attrition. • Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans. Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth. • Collaborate closely with Sales and Field organizations, Digital Customer Success, Offer Management, Product, and more to ensure cross-functional alignment and enable decision-making. Qualifications & Experience • 10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company. • Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies. • Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact. • Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers. • Outstanding written and verbal communication skills, including executive-level presentation development. • High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $179,000 - $300,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $214,800 - $327,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Support and lead strategic initiatives for the Customer Success Group's Renewals Organization, focusing on growth, operational cadence, and cross-functional projects. | Requires 5+ years in sales operations, renewals, or management consulting with strong analytical, strategic, and executive engagement skills, and knowledge of Salesforce and renewals processes. | Salesforce is looking for a highly motivated team member to structure, lead, and deliver strategy support for the Customer Success Group’s (CSG) Renewals Organization. This role will be focused on supporting the renewals motion for all of our products. This role is responsible for strategic planning, business analysis, and executing on a strategy to limit attrition and drive growth across our product portfolio. This role will be responsible for helping the Renewals teams deliver high performance, establishing a strong operational cadence to achieve our quarterly objectives, providing best-in-class business insights fed by a scalable data-driven approach and leading cross-functional transformational initiatives to take advantage of market opportunities. They will work on a variety of global projects across functions and customer segments. Deliverables include recommendations on strategic programs, customer segmentation, identifying key focus areas, creating actionable insights, and executing initiatives based on those insights. The successful candidate will regularly brief executives and own various cross-functional initiatives. This person must feel comfortable interacting with senior management. Responsibilities: • Propose, identify, & activate growth levers to help the Renewals teams meet their goals • Design and interpret key performance metrics. Deliver insights & recommendations. • Leverage data to identify and recommend areas of strategic focus for the global renewals teams • Prepare recommendations for strategic decision making • Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations • Communicate risk clearly and take the lead in developing resolution strategies • Work cross-functionally to develop growth plans for various geographies and market segments • Help prepare and lead quarterly business reviews Desired Skills/Experience: • 5+ years of relevant experience in sales operations, renewals operations, or management consulting, with strong exposure to B2B go-to-market strategy • Proven success in sales strategy, renewals strategy, or business operations roles related to business metrics, operations, sales enablement, and revenue growth • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) • Strong executive presence and engagement skills • Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations • Flexibility and ability to adjust on the fly to new demands; sense of urgency • Confident communicator with attention to detail, oral, written, and presentation skills • Ability to see the big picture, innovate, and adapt to change • Knowledge of Salesforce products • Knowledge of Renewals processes • Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Drive enterprise sales growth by developing and managing key accounts in higher education, engaging C-level executives, coordinating internal teams, and executing long-term account strategies. | 10+ years full cycle sales experience with at least 5 years in enterprise sales, experience selling technical platforms preferred, knowledge of API/integration market, and ability to manage large key accounts and strategize with extended teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our MuleSoft Account Executives focus on working with Higher Education institutions. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. APIs are changing the world and how companies do business. As a MuleSoft Account Executive, you will partner with institutions to uncover and drive complex digital transformation strategies, utilizing our API Connectivity via the MuleSoft AnyPoint Platform. In this role you will be working directly with C-level executives and partnering with an account team to drive customer business objectives and outcomes. Note: By applying to the MuleSoft Enterprise Account Executive posting, recruiters and hiring managers who support multiple verticals across the organization hiring Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. You will be aligned to the Higher Education Vertical Day to Day Our MuleSoft Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments. • You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts • Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives • Coordinate internal resources to meet customer business needs • Assist with account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment • Share both MuleSoft and Salesforce value proposition for existing and/or new customers • Drive growth within new and existing, assigned accounts Preferred Qualifications: • 10+ years of full cycle sales experience, at least 5 years in Enterprise Sales • Experience in selling technical platforms preferred • Integration / API Market Awareness • Management of large key account(s) • Ability to strategize with a large extended team • Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $152,650 to $213,200. For Minnesota based roles, the base salary hiring range for this position is $138,800 to $210,200.

Manage strategic enterprise customer relationships to drive adoption, growth, retention, and business value realization of Slack products. | 3+ years of Slack product experience, customer success or account management experience in SaaS, strong leadership, executive communication, and program management skills. | Role Description Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you. Slack has a positive, diverse, and encouraging culture—we look for people who are curious, innovative, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. What We Do • Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. • We serve as the trusted point of contact for Slack’s strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Slack Success Managers work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them. Your Impact • Empathize with every aspect of the customer experience, putting customers’ needs first. • Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value. • You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers. • You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively. • Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention. • You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market. • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. • You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention. • Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques. • Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital. • Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers) Minimum Requirements • You are passionate about the future of work, and positively impacting the working lives of people in large organizations • This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence. • You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative! • Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred. • Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization • You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software • Ability to cultivate and own VP+ executive sponsor relationships • Diplomacy, tact, and poise under pressure when working through customer issues. • Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred Additional Requirement • 3+ years of experience with Slack as a workplace tool, as a product specialist, guide and advisor. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (San Francisco, New York, Indianapolis). Our Investment In You • World-class enablement and on-demand training - check out trailhead.com for a sneak peek! • Exposure to executive thought leaders with a passion for living our values • Clear path to promotion with accelerated leadership development programs • Weekly 1:1 coaching with your leadership • Fast Ramp mentorship program • Week-long product bootcamp • Sandler Sales Training Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: • Health benefits • Financial benefits and perks • Time off and leave policies • Parental benefits • Perks and discounts Visit salesforcebenefits.com for the full breakdown.

Serve as the primary customer contact for Salesforce Signature Success Plan, managing deliverables, renewals, expansions, and ensuring customer success with Salesforce Commerce Cloud. | Minimum 8 years of relevant technical customer success or consulting experience, 2 years with Salesforce Commerce Cloud, strong communication skills, and ability to manage enterprise customer relationships. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Digital Signature customers, driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consume Premier entitlements, and by making strategic customer investments that foster trusted growth and success. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. This position will focus on Commerce Cloud. Your Impact • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. • Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need. Minimum Requirements • Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. • Minimum of 2 years of experience with Salesforce Commerce Cloud. Preferred Requirements • Experience with Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.) • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer Administrator, Consultant, Email Specialist, Engagement Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago, Indianapolis or Atlanta). Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $133,400 to $223,700. For Illinois based roles, the base salary hiring range for this position is $133,400 to $223,700.

Design, develop, debug, and operate resilient distributed backend systems on public cloud platforms, deliver cloud infrastructure automation tools, and participate in on-call rotations. | At least 2 years backend development experience with Python, Go, or Java, experience owning critical services, Agile and TDD experience. | Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. Your Impact: • Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba • Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers • Using and contributing to open source technology (Spinnaker, Zookeeper, etc.) • Developing Infrastructure-as-Code using Terraform • Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos • Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance • Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt • Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available Required Skills: • 2+ years backend software development experience • Deep knowledge of programming in Python, Go, Java • Experience owning and operating multiple instances of a critical service • Experience with Agile development methodology and Test Driven Development

Serve as the primary customer success manager for Salesforce Signature Success Plan customers, managing relationships, renewals, feature adoption, and incident resolution. | 8+ years in technical customer success or related roles, 4+ years management consulting, Salesforce platform experience, strong communication skills, and ability to lead cross-functional teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements • Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. • Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. • 4+ years' experience in management consulting services, • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week • LI-Y Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Maryland based roles, the base salary hiring range for this position is $185,500 to $268,900.