Salesforce, Inc.

Drive sales of Salesforce Marketing solutions to nonprofit clients through prospecting, demonstrations, and account management. | 5+ years of enterprise software sales experience, knowledge of marketing technology, and experience with Salesforce Marketing Cloud or similar platforms. | Who we are: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. About the position: The Salesforce Digital AE is a subject matter expert and trusted advisor who works with nonprofit prospects and customers to evangelize marketing platform solutions that deliver relevant, personalized journeys across channels and devices. We are seeking an experienced quota-carrying sales executive who can work both as part of a broader Account Team and as an Individual Contributor driving self-generated sales opportunities focused on the full Salesforce Marketing technology stack. If you have a passion for being at the cutting edge of how Nonprofits engage with their constituents, we want to speak with you! Responsibilities: • Be the subject matter expert when it comes to how Nonprofit leverage Salesforce Marketing solutions within their enterprise • Empower and enable the broader Account team you’ll work with on all Salesforce Marketing technology • Collaborate with Account and Territory team to identify target accounts • Create and drive revenue within a specified region and/or list of named accounts • Generate business opportunities through networking, cold-calling, and prospecting in to current Salesforce customers • Own the sales cycle for the entire Salesforce Marketing technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure • Meet and exceed all quarterly and annual sales quotas • Drive brand awareness, campaigns, and lead generation via networking, associations, etc. • Maintain accurate account and opportunity forecasting • Ensure 100% customer satisfaction and retention • Be a team player Requirements: • A proven team player working in a Co-Prime/Overlay Sales Role • 5+ years of outside enterprise software sales experience • Digital Marketing sales experience, and experience with relevant Marketing technology a must • Strong preference for prior experience with the full Salesforce Marketing Technology Stack - Salesforce Marketing Cloud, Pardot, Social Studio, Commerce Cloud and Salesforce.com • Proven track record of sales excellence working as an Individual Contributor and working in a team environment • Be able to work independently and as part of a team in a fast paced, rapidly changing environment in high growth mode • Superior professional presence and business acumen • Experience selling at the "C" level – Chief Marketing Officer, Chief Digital Officer, Chief Development Officer, Chief Advancement Officer is a plus • Ability to give high-level/overview product demonstrations and be considered the product expert in the sales cycle. • Work collaboratively with solution engineering team to create compelling demonstration scenarios • Ability to be extremely effective via online meetings, hangouts, and conference calls • Passion for working with Nonprofit organizations • Ability to travel as needed Working at Salesforce Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs. Benefits We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including; • Health, life insurance, retirement saving plan • Monthly wellness allowance • Flexible time off & leave policies • Parental benefits • Perks and discounts Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $138,800 - $210,200 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $152,650 - $231,200 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Deliver complex automation solutions, manage customer relationships, and drive sales growth across various industrial sectors. | Extensive experience in industrial automation, sales, and engineering, with leadership skills in managing technical teams and projects. | Slack is looking for a Senior Engineering Manager to lead our Mobile Developer Experience team. This team is responsible for the developer tooling and experience for Android and iOS platforms & tooling, enabling mobile engineers across the company to build new features quickly, safely, and with confidence. In addition to leading the growth and output of the mobile Developer Experience team this person will collaborate on and drive tooling and infrastructure practices across the company. Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative!. If this sounds like a good fit for you, why not say hello? What you’ll be doing: • Lead and coach a team of engineers tasked with building the best developer experience and tooling that power Slack’s mobile apps. • Directly responsible for career development of engineers in the team. • Help set team goals and technical direction while ensuring that they align with the goals of the larger organization. • Represent Slack Internal Tools engineering, effectively communicating tooling features with metrics and constraints of the mobile tooling internally, with vendors and in external industry events. • Help set and fulfill the engineering hiring plan for the team, including sourcing, screening, and interviewing. • Build a diverse team while fostering a collaborative and inclusive environment. What you should have: • A bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience. • Familiarity working with or managing a team that cares for Mobile developers to improve the overall experience of SDLC at scale. • Experience managing iOS or Android teams. • Ideal technical experience with Bazel, Swift, Kotlin, Gradle, buildkite • You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required. • You are able to weigh several and often conflicting requirements and drive decisions in a fast-moving environment. • You are a compelling and clear communicator, able to represent your team to internal and external audiences with differing levels of technical fluency. • LI-Y

Lead enterprise AI solution design and deployment, manage cross-functional teams, and advise clients on strategic technology integration. | Extensive experience in enterprise software implementation, deep industry knowledge, and proven AI delivery leadership at scale. | The AI Solution Architect Leads multiple team members across one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to create and achieve the vision while executing on strategies and key deliverables. They serve as advisors to the hands-on team members, coaching in execution and solution best practices. The AI Solution Architect has demonstrated proven expertise in technical knowledge or cross-cloud Salesforce product knowledge with multiple years of industry experience, consulting experience, and expert level knowledge of their client’s business to deliver customer ROI. The Architect Leads all platform configuration activities and is a key point of contact for the overall solution – they own the final state vision. This role also contributes to internal efforts aligned to the organization’s strategic roadmap. Key Responsibilities I. Solution Ownership & Delivery Leadership • Final State Vision: Own the final state vision of the overall solution, ensuring alignment between customer requirements, business processes, and technical feasibility, especially for Agentforce and AI integrations. • Configuration Activities: Lead all platform configuration activities for the solution, from initial design through to deployment. • Process Improvement: Identify business process improvements and opportunities for automation, translating these into actionable solution designs. • Issue Resolution: Applying knowledge, skills, and judgment to make decisions and resolve issues throughout the project lifecycle. • Workstream Leadership: Lead multiple team members across one or more workstreams, executing on strategies and key deliverables, and efficiently scoping work and assessing implementation level of effort. • Billable Utilization: Maintain a target billable utilization aligned to the role. II. AI, Data, and Technical Execution • Integration Mapping: Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints. • AI Process Design: Design business processes that embed AI/ML capabilities, including building agentic prompts in a no-code environment and defining automated processes involving Agentforce solutions. • Documentation: Documenting work using flow charts, written descriptions, screenshots, and videos to ensure clear knowledge transfer and compliance. • Integration Literacy: Demonstrate integration literacy with core systems (ERP, PLM, MES, etc.). • Enterprise Application Expertise: Leverage deep enterprise applications and transformations experience to understand the integration of cloud solutions within the customer's existing technology stack. III. Client Partnership & Strategy • Strategic Advising: Serve as an advisor to the hands-on team members and client stakeholders, coaching in execution and solution best practices to maximize customer ROI. • Business Acumen: Apply expert level knowledge of the client’s business and key processes in their industry specific domain to ensure the solution delivers strategic value. • Internal Contribution: Contribute to internal efforts aligned to the organization’s strategic roadmap, sharing expertise to build the broader team's AI and Agentic capabilities. Required Skills and Qualifications • Experience: 8+ Years of practical experience in enterprise software implementation, technology consulting, or solution architecture for large-scale digital transformations. • Enterprise Applications: Deep enterprise applications and transformations experience with core systems (ERP, PLM SCM, MES, or similar) required. • Industry Knowledge: In-depth knowledge of key processes in industry-specific solutions. • Solution Design: Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs. • Process Modeling: Expertise in process modeling tools and standard methodologies. Excellent process design skills, including the ability to critique visual elements and optimize user flows. • AI Delivery Leadership: Direct experience developing or implementing agentic AI and generative AI solutions at an enterprise scale, managing modules or workstreams across all project stages (design, deployment, and post-go-live support). • Project Governance: Expert level knowledge of project management tools, data modeling, systems analysis, and design. Travel: Ability to travel as required to meet with key customers and partners. • LI-Y

Lead large-scale, cross-functional programs ensuring alignment with business strategy and customer success goals through collaboration, communication, and execution. | 10+ years program management experience, strong Salesforce product knowledge, Agile certifications, excellent communication and leadership skills, and ability to work with global teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Senior Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives. This role ensures seamless collaboration, flawless execution, and effective communication across teams. The Senior Manager, Program Management works closely with executives, strategy leaders, technology partners, and other stakeholders to align programs with the company's business strategy and customer experience goals. Responsibilities • Drive the strategic development of large-scale, cross-organizational programs by understanding and contributing to the overarching business strategy, bridging the gap between cross-functional teams to realize the program vision. • Build cross-functional relationships and proactively drive alignment across diverse stakeholder groups. • Collaborate with Product Managers, Product Architects, Support Engineers, and Success Managers to design delivery models that best suit the customer experience. • Partner with experience teams to influence technology and process building that aligns with Customer Success strategies. • Adapt communication style and content to necessary audiences, from executive leadership to cross-functional working groups. • Develop the program approach and lead the charge to successful delivery by driving program plans and all related launch activities tied to Product, Offer, and Experience launches through our formal stage gate process. • Partner with Digital Enterprise Technology and other shared services teams to staff, prioritize, and capacity plan across all programs using agile methodologies. • Lead dynamic team meetings to foster cross-team collaboration and drive fearless decision-making, ensuring program alignment and securing executive buy-in and support. • Successfully bridge the gap between strategy, capacity, content, technology, engineering, support delivery, and global enablement. • Develop, implement and champion PMO best practices across the organization, including program plans, risk management practices, and stakeholder engagement strategies. Skills & Requirements • 10+ years of Program Management experience in a highly matrixed environment. • Outstanding organizational, communication (verbal, presentation, written), and interpersonal skills. • Strong understanding of Salesforce products and how they integrate to offer comprehensive solutions to our prospects and customers. • Proven experience working with global teams across multiple cultures, time zones, departments, and functions. • Ability to establish credibility and rapport with senior executives, technical, and non-technical team members. • Ability to anticipate problems, develop mitigation plans, and effectively escalate gaps to leaders. • Flexibility and agility in shifting direction quickly as priorities change. • Strong problem-solving skills, process-driven mindset, and resourcefulness. • Analytical thinker willing to make cross-functional decisions in a fast-paced, dynamic environment. • Self-starter; willing to dig in and get the job done with minimal guidance. • Embody Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability • Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800. For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.

Manage and optimize program delivery, process improvements, and vendor partnerships for the User Experience team to ensure high-quality UX project outcomes. | 5+ years program or operations management experience with 3+ years supporting UX or creative teams, strong organizational and communication skills, proficiency in project management and collaboration tools, and experience managing vendors and budgets. | *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryProgram & Project ManagementJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Join us in shaping the evolution of the Digital Customer Experience as a Sr. Program Manager, User Experience. You’ll help design the operational future of how Salesforce’s UX team delivers impact at scale — creating conditions where designers, researchers, and strategists can focus on what they do best: building meaningful, accessible digital experiences for millions of customers.The Role: We’re seeking an experienced Program Manager to drive operational excellence, program delivery, and process improvement for the User Experience team within the User Experience & Creative Design (UXCD) organization.This role will focus exclusively on the UX function — acting as the operational hub for the team. You’ll manage project flow, vendor partnerships, documentation, and tooling alignment to ensure the UX team delivers consistently high-quality, on-brand work that supports Salesforce’s digital ecosystem. This role requires exceptional organizational and prioritization skills to manage a high-volume, cross-modality portfolio of creative projects across UX/UI strategy and design, UX research, growth design, and voice of customer.Responsibilities:* Drive the strategic operations of the User Experience team by coordinating project requests, creating workback schedules, and monitoring deliverables.* Lead weekly scrum meetings to reinforce clarity, maintain strategic alignment, and remove barriers to high-impact deliverables.* Oversee project intake, prioritization, and capacity planning in partnership with program and creative leads, ensuring alignment through well-structured discovery and kickoff sessions.* Design and scale processes, templates, and playbooks that streamline execution and improve visibility.* Partner with leadership on strategic planning, offsites, quarterly business reviews, and org-wide initiatives to drive continuous improvement and operational excellence.* Cultivate strong cross-functional partnerships with teams such as PMO, DET, and Digital Success Ops to ensure alignment, resource efficiency, and program delivery across shared initiatives.* Support ResearchOps, including participant management, tooling, and vendor coordination.* Manage vendor relationships and research tool procurement in partnership with DesignOps and Finance.* Maintain operational tooling and reporting across systems.* Partner with UX leadership to forecast resourcing needs, model team capacity, and maintain sustainable workloads.* Deliver executive-ready dashboards, reports, and communications that clearly articulate program health and outcomes.* Champion collaboration, inclusion, and UX excellence across Digital Success and the Customer Success organization.Experience:* 5+ years of program or operations management experience, including 3+ years supporting design, UX, or creative organizations.* Proven success managing complex, cross-functional initiatives with multiple stakeholders and competing priorities.* Strong understanding of UX processes, research workflows, and creative operations.* Experience managing vendors, creative partners, and external resource budgets.* Skilled in program governance, documentation, and process optimization at scale.* Proficiency with Smartsheet, Asana, JIRA, or similar project management tools.* Experienced with collaboration platforms (Slack, Confluence, Miro, Google Workspace, Figjam, LucidChart).* Proficiency with functions and formulas in Google Sheets, as well as workflow logic.* Ability to develop and maintain dashboards for visibility into project health, capacity, and delivery.* Exceptional communication and stakeholder management skills.* Detail-oriented, proactive, and comfortable in a fast-paced, global environment.Nice-to-Have:* Experience in Digital Customer Success, DesignOps, or Customer Experience organizations.* Background working with distributed global teams across time zones.* Familiarity with research operations and design system workflows.* Experience using Salesforce products and understanding digital experience platforms.* PMP, Agile, or equivalent program management certification.* Strong interest in AI-driven customer experiences and data-informed design.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.### ### ### ### ### ### ### ### #J-18808-Ljbffr

Drive enterprise sales growth by developing and managing key accounts in higher education, engaging C-level executives, coordinating internal teams, and executing long-term account strategies. | 10+ years full cycle sales experience with at least 5 years in enterprise sales, experience selling technical platforms preferred, knowledge of API/integration market, and ability to manage large key accounts and strategize with extended teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our MuleSoft Account Executives focus on working with Higher Education institutions. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. APIs are changing the world and how companies do business. As a MuleSoft Account Executive, you will partner with institutions to uncover and drive complex digital transformation strategies, utilizing our API Connectivity via the MuleSoft AnyPoint Platform. In this role you will be working directly with C-level executives and partnering with an account team to drive customer business objectives and outcomes. Note: By applying to the MuleSoft Enterprise Account Executive posting, recruiters and hiring managers who support multiple verticals across the organization hiring Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. You will be aligned to the Higher Education Vertical Day to Day Our MuleSoft Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments. • You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts • Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives • Coordinate internal resources to meet customer business needs • Assist with account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment • Share both MuleSoft and Salesforce value proposition for existing and/or new customers • Drive growth within new and existing, assigned accounts Preferred Qualifications: • 10+ years of full cycle sales experience, at least 5 years in Enterprise Sales • Experience in selling technical platforms preferred • Integration / API Market Awareness • Management of large key account(s) • Ability to strategize with a large extended team • Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $152,650 to $213,200. For Minnesota based roles, the base salary hiring range for this position is $138,800 to $210,200.

Lead Salesforce Professional Services sales and delivery for life sciences in AMER, manage portfolio governance, collaborate across teams to drive growth, and achieve strategic and financial targets. | 10+ years in services leadership with Salesforce ecosystem and life sciences expertise, 5+ years with P&L responsibility, strong strategic and operational skills, and a bachelor's degree. | The Salesforce Professional Services business is growing at an unprecedented rate. To evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As Senior Director/VP, CSG AMER Services Portfolio Lead, you will lead Salesforce Professional Services sales and delivery across a portfolio of business within the life sciences industry in the AMER region. This role is a senior executive with experience and a passion for growing world-class high-performing teams and successfully delivering innovative professional services to Salesforce customers. This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem. Leveraging existing tools and methodologies as well as innovating new ways of working, the Portfolio Lead helps customers maximize their return on investment and time-to-value using Salesforce. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships. Their passion is a never-ending quest to innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives. This role requires a deep understanding not only of the cloud technology landscape but also unique industry-specific challenges, regulations, and expectations within the life sciences sector. You will craft strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. Leadership Qualities: • Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market, and organizational dynamics with the intellectual horsepower to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles. • Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization. • Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting-edge technology trends. • * Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have a significant positive impact on their business. • Builds Trust and Credibility: Makes decisions based on the organization’s values - actions are consistent with the company’s core values. Ability to set a clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality. • Lead & Adapt to Change: Thrives in a changing, dynamic environment - Relishes leading even when times are tough and models the attributes of a GREAT leader. • Courageous Communicator: Must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head-on, and is energized by tough challenges. Responsibilities: • Accountable for the successful delivery of highly visible engagements and services offerings within the life sciences industry. • Accountable for running and continually improving governance, quality assurance, and oversight of all projects in the professional services portfolio. Manage delivery escalations to resolution. • Collaborate with Go-to-Market and Industry Consulting Teams to drive continued growth of services. • Collaborate closely with delivery practices leadership to ensure a balance of supply and demand for resource skills and capacity in accordance with the demands of the market. • Work closely with the sales organization and support the solution sales process, including the development and enhancement of tools and methodologies that improve the sale of professional services. • Review and approve complex proposals and statements of work. • Participate in deal approvals as needed. • Ensure a thorough understanding of customer expectations through meetings with sales and discussions of contractual details with the customer at the planning meetings. • Collaborate with Professional Services Marketing, Sales and Pre-Sales Teams, and the wider Salesforce business to shape solutions, including hands-on deal involvement in large sales pursuits that will accelerate value for our customers. • Foster executive relationships and, when required, serve as the executive sponsor or support others inside the business who serve as the executive sponsor. • Gain a deep understanding of our customers, their businesses, and industries, and help them realize their ambitious business value and transformations. • Work with Salesforce Enablement, Training, and Employee Success Teams on ongoing professional development and skill development programs for all team members. • Contribute to innovating and developing new and existing service offerings in partnership with Product Management and Development Teams. • Accountable (in conjunction with the Global Services Operations Team) for running and continually improving repeatable processes that drive sustainable customer value and satisfaction and predictability of revenue. • Collaborate with our ecosystem of Salesforce consulting partners to drive value for our customers. • Responsible for achieving strategic and financial targets, including professional services revenue, team utilization, profitability, customer satisfaction, customer business value, team development, employee engagement, operational innovation, and excellence. • Provide management reports to senior management on customer status, resource utilization, and revenue forecasts as needed. Required Skills & Experience: • 10+ years of experience in a Services leadership position with proven quota attainment and exceptional results building, managing success, bookings, revenue, and margin while growing an annual business portfolio. • 10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in the life sciences industry. • 10+ years of experience leading, managing, coaching, and developing staff. • 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility. • Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers. • Proven success at leading transformational projects to deliver customer outcomes through technology. • Senior leader able to operate effectively with C-level executives. • Strong business acumen and analytical skills with the ability to think strategically as well as handle details. • Demonstrated experience leading product, marketing, and delivery teams. • Action-oriented and results-driven. • Strong organizational and management skills to manage multiple projects, responsibilities, and staff. • Exceptional relationship-building skills demonstrated by the ability to grow and nurture relationships with internal stakeholders. • Proven ability to influence cross-functional teams without formal authority. • High energy and passion for the job. • Bachelor's degree. Preferred Skills & Experience: • 10+ years of experience in a Product/Program Management role. • CRM, software/hardware services experience. • Experience in web-based, Cloud Computing. • MBA and technical disciplines. • Product Management certification. • Program Management certification. • LI-Y

Manage strategic enterprise customer relationships to drive adoption, growth, retention, and business value realization of Slack products. | 3+ years of Slack product experience, customer success or account management experience in SaaS, strong leadership, executive communication, and program management skills. | Role Description Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you. Slack has a positive, diverse, and encouraging culture—we look for people who are curious, innovative, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. What We Do • Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. • We serve as the trusted point of contact for Slack’s strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Slack Success Managers work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them. Your Impact • Empathize with every aspect of the customer experience, putting customers’ needs first. • Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value. • You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers. • You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively. • Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention. • You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market. • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. • You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention. • Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques. • Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital. • Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers) Minimum Requirements • You are passionate about the future of work, and positively impacting the working lives of people in large organizations • This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence. • You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative! • Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred. • Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization • You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software • Ability to cultivate and own VP+ executive sponsor relationships • Diplomacy, tact, and poise under pressure when working through customer issues. • Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred Additional Requirement • 3+ years of experience with Slack as a workplace tool, as a product specialist, guide and advisor. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (San Francisco, New York, Indianapolis). Our Investment In You • World-class enablement and on-demand training - check out trailhead.com for a sneak peek! • Exposure to executive thought leaders with a passion for living our values • Clear path to promotion with accelerated leadership development programs • Weekly 1:1 coaching with your leadership • Fast Ramp mentorship program • Week-long product bootcamp • Sandler Sales Training Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: • Health benefits • Financial benefits and perks • Time off and leave policies • Parental benefits • Perks and discounts Visit salesforcebenefits.com for the full breakdown.

Serve as the primary customer contact for Salesforce Signature Success Plan, managing deliverables, renewals, expansions, and ensuring customer success with Salesforce Commerce Cloud. | Minimum 8 years of relevant technical customer success or consulting experience, 2 years with Salesforce Commerce Cloud, strong communication skills, and ability to manage enterprise customer relationships. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Digital Signature customers, driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consume Premier entitlements, and by making strategic customer investments that foster trusted growth and success. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. This position will focus on Commerce Cloud. Your Impact • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. • Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need. Minimum Requirements • Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. • Minimum of 2 years of experience with Salesforce Commerce Cloud. Preferred Requirements • Experience with Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.) • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer Administrator, Consultant, Email Specialist, Engagement Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago, Indianapolis or Atlanta). Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $133,400 to $223,700. For Illinois based roles, the base salary hiring range for this position is $133,400 to $223,700.

Design, develop, debug, and operate resilient distributed backend systems on public cloud platforms, deliver cloud infrastructure automation tools, and participate in on-call rotations. | At least 2 years backend development experience with Python, Go, or Java, experience owning critical services, Agile and TDD experience. | Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. Your Impact: • Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba • Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers • Using and contributing to open source technology (Spinnaker, Zookeeper, etc.) • Developing Infrastructure-as-Code using Terraform • Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos • Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance • Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt • Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available Required Skills: • 2+ years backend software development experience • Deep knowledge of programming in Python, Go, Java • Experience owning and operating multiple instances of a critical service • Experience with Agile development methodology and Test Driven Development

Serve as the primary customer success manager for Salesforce Signature Success Plan customers, managing relationships, renewals, feature adoption, and incident resolution. | 8+ years in technical customer success or related roles, 4+ years management consulting, Salesforce platform experience, strong communication skills, and ability to lead cross-functional teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements • Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. • Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. • 4+ years' experience in management consulting services, • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week • LI-Y Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Maryland based roles, the base salary hiring range for this position is $185,500 to $268,900.