Salesforce, Inc.

Lead cloud infrastructure projects including architecture, delivery, and mentoring while optimizing AWS environments and building scalable platforms. | 7+ years cloud engineering experience with strong AWS, Kubernetes, Terraform skills, and leadership in software development. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About the Team At Slack, the Cloud Engineering team is the backbone of our infrastructure - a dynamic group of Cloud Engineers, Financial Analysts, and AWS Subject Matter Experts united by a single mission: keeping Slack fast, reliable, and cost-efficient for millions of users worldwide. We tackle unique, large-scale challenges that very few engineers ever get to work on. From designing the systems that power global real-time communication to writing software that brings deep visibility into our cloud infrastructure, our work has direct impact every single day. We partner with teams across Slack to maximize cloud value, champion cost-conscious engineering, and build a platform that scales with our ambitions. If you're energized by high availability, resilience, and the right technology choices - this is the team for you. Slack has a positive, diverse, and supportive culture - we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, read on ahead! What you will be doing: • Lead software projects end-to-end - from scoping and architecture through delivery, iteration, and long-term ownership • Architect and build a next-generation internal platform that gives engineering teams a powerful foundation to innovate quickly • Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services • Author, extend, and improve Terraform modules that power infrastructure-as-code across Slack • Design and implement an in-house system to deploy, manage, and scale applications for service owners • Partner directly with development teams to identify performance bottlenecks and drive cloud efficiency improvements • Build strong, trusted relationships with service owners - serving as a go-to advisor on cloud architecture and best practices • Champion a culture of platform efficiency by sharing knowledge, writing runbooks, and leading internal enablement sessions • Mentor and grow junior engineers, scaling the impact of the team through thoughtful technical leadership • Make a measurable financial impact - driving millions of dollars in cloud cost savings annually • Participate in on-call rotation and collaborate with our operations team to triage and resolve production incidents with urgency and precision • Build observability and introspection tooling that gives engineers deep, real-time visibility into system health and bottlenecks What you should have: • U.S. Citizenship or Permanent Residency (Green Card holder). We are unable to provide visa sponsorship for this role. • Genuine curiosity about how cloud infrastructure works - and a passion for sharing that knowledge with your team • Proven ability to analyze, optimize, and improve reliability in high-traffic, production internet applications • A strong mentoring instinct and commitment to engineering excellence: you lead by example in code reviews, testing, design docs, and debugging • Deep, hands-on AWS experience - broad familiarity across many services with deep expertise in at least a few • Demonstrated experience deploying cloud applications and managing infrastructure-as-code using Terraform and/or CloudFormation • Strong ability to troubleshoot and debug complex issues across infrastructure, applications, and distributed systems • A track record of professional software development you're proud of - you can point to real-world systems you've built, scaled, and improved • Experience working with Kubernetes (K8s) Qualifications: • 7+ years of professional experience in cloud engineering or a closely related discipline, working in a collaborative team environment • Strong computer science fundamentals: data structures, algorithms, distributed systems, programming languages, and information retrieval • Bachelor's degree in Computer Science, Engineering, or a related field - or equivalent training, fellowship, or work experience • Proficiency in one or more functional or imperative programming languages - Python, Go, or PHP preferred • Hands-on experience with software engineering, scripting, automation, and orchestration tools (e.g., Bash, Chef, Jenkins, Terraform) • Extensive, production-grade experience provisioning, configuring, and maintaining AWS environments • Experience managing large-scale Kubernetes systems (EKS or Bare Metal) Bonus Points: • Deep expertise in core AWS services such as EKS, EC2, IAM, Fargate, S3, or Lambda • AWS Professional or Specialty certification(s) • Experience designing or operating large-scale, high-volume distributed systems • A proven history of driving significant cloud cost reductions at scale • Familiarity with observability tooling (e.g., Datadog, Prometheus, OpenTelemetry) and SRE practices Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Drive enterprise sales growth by developing and managing key accounts in higher education, engaging C-level executives, coordinating internal teams, and executing long-term account strategies. | 10+ years full cycle sales experience with at least 5 years in enterprise sales, experience selling technical platforms preferred, knowledge of API/integration market, and ability to manage large key accounts and strategize with extended teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our MuleSoft Account Executives focus on working with Higher Education institutions. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. APIs are changing the world and how companies do business. As a MuleSoft Account Executive, you will partner with institutions to uncover and drive complex digital transformation strategies, utilizing our API Connectivity via the MuleSoft AnyPoint Platform. In this role you will be working directly with C-level executives and partnering with an account team to drive customer business objectives and outcomes. Note: By applying to the MuleSoft Enterprise Account Executive posting, recruiters and hiring managers who support multiple verticals across the organization hiring Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team. You will be aligned to the Higher Education Vertical Day to Day Our MuleSoft Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments. • You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts • Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives • Coordinate internal resources to meet customer business needs • Assist with account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment • Share both MuleSoft and Salesforce value proposition for existing and/or new customers • Drive growth within new and existing, assigned accounts Preferred Qualifications: • 10+ years of full cycle sales experience, at least 5 years in Enterprise Sales • Experience in selling technical platforms preferred • Integration / API Market Awareness • Management of large key account(s) • Ability to strategize with a large extended team • Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $152,650 to $213,200. For Minnesota based roles, the base salary hiring range for this position is $138,800 to $210,200.

Manage strategic enterprise customer relationships to drive adoption, growth, retention, and business value realization of Slack products. | 3+ years of Slack product experience, customer success or account management experience in SaaS, strong leadership, executive communication, and program management skills. | Role Description Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you. Slack has a positive, diverse, and encouraging culture—we look for people who are curious, innovative, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. What We Do • Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. • We serve as the trusted point of contact for Slack’s strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Slack Success Managers work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them. Your Impact • Empathize with every aspect of the customer experience, putting customers’ needs first. • Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value. • You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers. • You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively. • Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention. • You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market. • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. • You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention. • Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques. • Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital. • Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers) Minimum Requirements • You are passionate about the future of work, and positively impacting the working lives of people in large organizations • This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence. • You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative! • Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred. • Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization • You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software • Ability to cultivate and own VP+ executive sponsor relationships • Diplomacy, tact, and poise under pressure when working through customer issues. • Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred Additional Requirement • 3+ years of experience with Slack as a workplace tool, as a product specialist, guide and advisor. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (San Francisco, New York, Indianapolis). Our Investment In You • World-class enablement and on-demand training - check out trailhead.com for a sneak peek! • Exposure to executive thought leaders with a passion for living our values • Clear path to promotion with accelerated leadership development programs • Weekly 1:1 coaching with your leadership • Fast Ramp mentorship program • Week-long product bootcamp • Sandler Sales Training Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019. We have a public-facing website that explains our various benefits for: • Health benefits • Financial benefits and perks • Time off and leave policies • Parental benefits • Perks and discounts Visit salesforcebenefits.com for the full breakdown.

Serve as the primary customer contact for Salesforce Signature Success Plan, managing deliverables, renewals, expansions, and ensuring customer success with Salesforce Commerce Cloud. | Minimum 8 years of relevant technical customer success or consulting experience, 2 years with Salesforce Commerce Cloud, strong communication skills, and ability to manage enterprise customer relationships. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Digital Signature customers, driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consume Premier entitlements, and by making strategic customer investments that foster trusted growth and success. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. This position will focus on Commerce Cloud. Your Impact • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. • Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need. Minimum Requirements • Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. • Minimum of 2 years of experience with Salesforce Commerce Cloud. Preferred Requirements • Experience with Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.) • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer Administrator, Consultant, Email Specialist, Engagement Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago, Indianapolis or Atlanta). Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Washington-based roles, the base salary hiring range for this position is $133,400 to $223,700. For Illinois based roles, the base salary hiring range for this position is $133,400 to $223,700.

Design, develop, debug, and operate resilient distributed backend systems on public cloud platforms, deliver cloud infrastructure automation tools, and participate in on-call rotations. | At least 2 years backend development experience with Python, Go, or Java, experience owning critical services, Agile and TDD experience. | Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems. Your Impact: • Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba • Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers • Using and contributing to open source technology (Spinnaker, Zookeeper, etc.) • Developing Infrastructure-as-Code using Terraform • Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos • Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance • Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt • Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available Required Skills: • 2+ years backend software development experience • Deep knowledge of programming in Python, Go, Java • Experience owning and operating multiple instances of a critical service • Experience with Agile development methodology and Test Driven Development

Serve as the primary customer success manager for Salesforce Signature Success Plan customers, managing relationships, renewals, feature adoption, and incident resolution. | 8+ years in technical customer success or related roles, 4+ years management consulting, Salesforce platform experience, strong communication skills, and ability to lead cross-functional teams. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. • Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: • Coordinating the completion of the Signature Success catalog of services as required for your customer. • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. • Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements • Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. • Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. • 4+ years' experience in management consulting services, • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. • Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features. • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. • Knowledge of software development process and design methodologies. • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant). • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. • Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week • LI-Y Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Maryland based roles, the base salary hiring range for this position is $185,500 to $268,900.