Sailor Health

The Credentialing Specialist will manage the full credentialing lifecycle for providers and practice locations, ensuring compliance and maintaining accurate provider data. They will also optimize workflows and develop standard operating procedures for credentialing functions. | Candidates should have at least 3 years of direct experience in provider enrollment and credentialing, particularly with PECOS and Medicare Advantage applications. Strong organizational skills and the ability to communicate effectively across teams are essential. | 🏥 About Sailor Health Sailor Health is on a mission to solve the mental health crisis among older adults. In the United States, older adults have the highest suicide rates of any age group yet receive the least mental health care. By 2030, over 65 million seniors will make up nearly a quarter of the U.S. population, creating one of the largest and most urgent challenges in healthcare. Sailor is building the platform for senior mental health, connecting older adults, therapists, healthcare professionals, and insurance plans. Our AI-native operating system powers seamless care coordination, real-time clinical insights, and insurance billing – enabling therapists to spend more time delivering compassionate care. We are growing quickly and have partnered with Medicare to offer affordable and exceptional psychotherapy to hundreds of patients. ⭐ About the Role Location: Remote - US or Canada based only Title: Credentialing Specialist Salary Range: $40,000 - $55,000 We’re hiring a full-time remote Credentialing Specialist to lead and support all aspects of provider credentialing at Sailor Health. You will own end-to-end enrollment of providers and practice locations in Medicare via PECOS, manage credentialing with Medicare Advantage health plans, maintain accurate CAQH profiles, establish SOPs, and improve credentialing workflows. You will also work closely with our leadership team to innovate on our processes and systems. 💻 Your Key Responsibilities Manage provider enrollment & credentialing: Lead the full credentialing lifecycle for new and existing providers and practice locations — including Medicare (PECOS), Medicare Advantage plans, and other payers. Maintain provider data: Ensure CAQH profiles are complete, current, and accurately reflect provider credentials and practice information. Optimize workflows: Assess current credentialing processes, identify inefficiencies, and implement improvements using Airtable, automation tools, and best practices. Develop SOPs: Write, maintain, and iterate standard operating procedures for credentialing functions and integrate them into operational practice. Monitor compliance: Track credentialing status, re-credentialing deadlines, notices, and plan requirements to ensure uninterrupted provider participation in payer networks. Communicate across teams: Partner with internal stakeholders — including Clinical Operations, Payer Strategy, and Provider Growth — to align priorities and share updates on credentialing progress and blockers. Provider support: Serve as a credentialing point of contact for providers and internal teams, answering questions and coordinating documentation submissions. ✅ What We’re Looking For Credentialing experience: 3+ years of direct experience in provider enrollment and credentialing, including both group and individual provider enrollments. PECOS wizard: You have extensive experience working with PECOS enrollments, I&A, and request for corrections – this is a must. Medicare Advantage applications: Prior work with Medicare Advantage health plans and credentialing requirements. Tracking and project management tools: Comfortable learning and using tools such as Airtable, credentialing automation software, and common office/productivity apps. Detail-oriented & organized: You have impeccable attention to detail, stay organized, and meet deadlines in a fast-paced environment. Process mindset: Experience building SOPs and improving operational workflows. Collaborative communicator: Able to work cross-functionally and communicate clearly with internal teams and external partners. ⛵ Why Sailor Health? Mission with impact. Help bring life-changing care to a population that’s too often overlooked. Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. Our Offer to You 💰 Competitive salary 🩺 Comprehensive benefits, including medical insurance 🌴 Flexible PTO and sick days 🕺🏻 Friendliest and most dynamic team culture If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Lead community outreach and partnership efforts to connect seniors with mental health care through Medicare and local organizations. | Must reside in Maryland with a valid driver's license, have empathy and understanding of senior mental health challenges, and be able to conduct field outreach multiple days per week. | 🏥 About Sailor Health Sailor Health is on a mission to solve the mental health crisis among older adults. In the United States, older adults have the highest suicide rates of any age group yet receive the least mental health care. By 2030, over 65 million seniors will make up nearly a quarter of the U.S. population, creating one of the largest and most urgent challenges in healthcare. Sailor is the first holistic mental health platform to serve the senior population. We have helped thousands of patients by pairing them digitally with our therapist-led care teams. Our AI-native platform powers seamless care coordination and real-time clinical insights, enabling providers to spend more time delivering compassionate care. We are growing quickly and have partnered with Medicare to offer affordable and exceptional psychotherapy to hundreds of patients. We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health. ⭐ About the Role We're looking for passionate and empathetic go-getters to join us. You'll be working to help bring mental health care to the population that needs it most: seniors. Your role is to share details of our mission with older adults, their families, and the communities that serve them while helping our resources reach as many seniors as possible. You will own the systems, processes, and partnerships with providers that ensure seniors can seamlessly access care through Medicare and Medicare Advantage. 💻 Your Key Responsibilities • Carry-out community outreach efforts: Go in the field 4 - 5 days/week to lead meetings with patients and providers to uncover needs, address barriers to treatment, and cement community partnerships. Your role is critical in building and maintaining relationships with senior centers, assisted living facilities, Medicare providers, geriatricians, and aging service organizations. • Building relationships with older adults and their families: You'll be in charge of meeting seniors where they are in the community and sharing information at senior centers, retirement communities, Medicare enrollment events, caregiver support groups, and health fairs. Your role is critical in making sure more older adults can access quality mental health care. • Get Sailor Health's name out there: You'll be responsible for getting our information and materials distributed throughout your territory, focusing specifically on senior-dense communities and areas with high Medicare enrollment. • Spearhead outreach strategy and efforts: Design strategies to better support and engage referral partners across different channels. Take charge in developing new ways to create awareness for our brand by leveraging senior service networks, Medicare brokers, geriatric healthcare providers, and trusted aging organizations. ✅ Ideal Qualifications & Skills • Must currently reside in Maryland and have the ability to drive with a car (valid driver license). Must be willing to drive to the greater Baltimore and Washington DC areas when necessary. • Excellent execution skills. You know how to handle complex and cross-functional initiatives, set goals, optimize workflows, and solve problems to get to your goal. You take pride in getting things done and delivering great work. • Deep empathy, endless tenacity, charisma, and attention to the finest details. • Understanding of the Medicare system, senior-specific mental health challenges, and cultural sensitivity when discussing mental wellness with older adults who may face generational stigma around therapy. • Compassion for underserved older adults. You truly view this as an opportunity to help seniors struggling with depression, anxiety, grief, and isolation. Despite having Medicare coverage, older adults face significant barriers to mental health care including provider shortages, transportation issues, and generational stigma. You're fired up to flip this narrative and make therapy accessible for our aging population! • Team-player and beginner's mindset. You thrive in a team and are willing to learn. You are willing to admit mistakes and have an open mindset to new avenues of problem-solving, especially when it comes to geriatric mental health advocacy and senior community engagement. 🚀 Our Value Prop to You • Environment for growth and learning: You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Sailor Health, you can flex multiple skillsets and your creativity while contributing to a vastly underserved population. • An energizing, compassionate team: Our team cares deeply about each other and the seniors we serve. We strive to elevate and uplift each other in our day-to-day work to provide the best care for our patients. We don't believe in bureaucratic nonsense. • A purpose-driven organization: Everyone at Sailor Health embodies our mission and is proud of the work we do. You will be a key part of our team working to address the mental health crisis among older adults and make therapy accessible through Medicare. If you're passionate and excited about delivering life-changing mental health care to older adults, working with a tight-knit team, and making an impact in senior wellness, don't hesitate to apply. One small action can always change an entire trajectory. This is a role for people who are hungry and ready to roll-up their sleeves to break down barriers to mental health care for our most vulnerable seniors.