Sago

Oversee technical, operational, and relationship functions of the CLUE Center to ensure seamless research activities and stakeholder support. | 2-4 years of experience in technical support, research operations, or facilities coordination, with strong relationship management and technical troubleshooting skills. | This position is being posted as a partnership between Sago and Sago Health, a Health Insights/Med Learning Group Company. The selected employee will be employed by Sago under the direction of Sago Health for the remainder of 2025 and fully moving to a Med Learning Group employee on January 1, 2026. Documentation of each employment will be provided to our selected candidate at hiring time. The CLUE Center Manager oversees the technical, operational, and relationship-driven functions of the CLUE Center, ensuring seamless execution of research activities for Eli Lilly stakeholders and internal Sago teams. This role requires a proactive, highly organized individual who excels at building strong partnerships with Eli Lilly project owners, suppliers, Sago departments, and on-site vendors while maintaining a high-performing research environment. This role requires the individual to be in-office full-time. KEY JOB RESPONSIBILITIES: Sago Health Technical & Coordination Duties · Work with the Sago QualBoard Team to ensure all Eli Lilly projects are launched on time and quality checked. · Monitor project chats to identify and mitigate issues affecting CLUE/Eli Lilly projects. · Serve as the first point of contact for Sago-related technical issues occurring during live projects at the CLUE Center. · Partner with Eli Lilly IT to ensure all Sago products remain fully compliant within Lilly systems. · Serve as the first point of contact for all scheduling and coordination issues related to Sago work. · Add CLUE room assignments to the Sago scheduling spreadsheet. · Provide technical and logistical support to the Sago Booking Team as needed. · Attending meetings related to Sago/Eli Lilly project execution and collaboration. CLUE Center Operations · Serve as the first point of contact for any operational issues within the CLUE Center, routing requests appropriately when outside the scope of Sago responsibility. · Co-manage the Eli Lilly PCs in CLUE viewing rooms and ensure systems are properly configured for viewing Sago projects. · Process all CLUE Center reservations and assign rooms based on weekly attendance data. · Attend monthly CLUE meetings as key operational representatives. · Coordinate Aramark food orders for CLUE sessions. · Coordinate with SBM for all housekeeping or facilities related matters in the CLUE Center. · Manage the CLUE Outlook Calendar and associated waiting list. · Manage invitations for all CLUE-based projects. · Interface with the Eli Lilly MyAccess system to ensure employees have appropriate badge access for CLUE usage. · Maintain and manage the 24-hour security access list for CLUE. · Order and manage all office supplies for CLUE operations. · Work with AVI/SPL Tech, Eli Lilly’s AV and integration vendor, to ensure each room is fully operational and properly configured for upcoming sessions. · Open and manage all Eli Lilly Facilities Tickets related to the CLUE Center facility. · Create and display the weekly CLUE schedule on designated PCs. · Create and display the monthly CLUE Recognition Monitor. · Pull weekly CLUE project attendance figures to support room assignment decisions. · Create and post the Moderator schedule and Moderator room signage. CORE COMPETENCIES: · Relationship-driven and client-focused: Builds strong, trust-based relationships with Eli Lilly project owners, suppliers, internal teams, and on-site partners; anticipates stakeholder needs and delivers a seamless, service-oriented experience. · Operational excellence and ownership: Maintains high standards in day-to-day operations by managing scheduling, coordination, reporting, and facility processes with precision, consistency, and proactive follow-through. · Technical aptitude and systems thinking: Troubleshoots issues confidently across PCs, AV systems, QualBoard, and Eli Lilly environments; partners effectively with IT, Facilities, AVI/SPL, and other vendors to ensure projects run smoothly and systems remain compliant. · Problem-solving and resourcefulness: Identifies issues early, mitigates risks, and develops actionable solutions; navigates complex, multi-stakeholder environments with sound judgment and a calm, solutions-first approach. · Communication and clarity: Communicates clearly and professionally across technical, operational, and client-facing contexts; translates technical or process-heavy information into concise, actionable guidance. · Collaboration and partnership: Serves as a connective partner between Eli Lilly teams, Sago teams, and external vendors; fosters strong partnerships through responsiveness, reliability, and a collaborative working style. · Adaptability and composure: Thrives in a dynamic environment with shifting priorities, maintaining professionalism, attention to detail, and composure under pressure. · Service orientation and hospitality mindset: Creates a welcoming, polished, and dependable CLUE Center experience; ensures guests, moderators, stakeholders, and partners feel supported and well-prepared. QUALIFICATIONS · 2–4 years of experience in technical support, research operations, facilities coordination, or a similar hybrid role. · Demonstrated experience working in relationship-driven environments, client-facing roles, or stakeholder support functions. · Experience supporting networked systems, research platforms, or enterprise software (QualBoard experience preferred). · Prior exposure to research operations, healthcare, or technology settings is a plus. · Experience navigating corporate IT processes and troubleshooting within secure technical environments. At Sago Health, we believe in partnership, precision, and people. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional client experiences, we’d love to hear from you. Location: On-Site Job Type: Full-Time, Exempt Compensation Details: • Base salary: $85,000+ per year, based on experience Benefits: • Health, dental, and vision insurance • 401(k) with employer match • Paid time off and holidays

Attend to clients, provide hospitality, review project materials, and perform administrative duties. | High School Diploma or equivalent, experience in hospitality or related fields preferred, proficiency in Microsoft Office, strong communication and interpersonal skills. | SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter. We are seeking a Hospitality Host/Hostess to join our team in creating a vibrant, dynamic, and inclusive environment. The role emphasizes maintaining a workplace that is Fast, Fun, Friendly, and Professional, with a focus on excellent verbal and written communication skills. While schedule flexibility is valued, weekend work is generally not required. The position involves in-person work and prioritizes providing exceptional hospitality experiences to clients and participants. KEY JOB RESPONSIBILITIES: Attend to clients on-site and provide a high-quality hospitality experience. Greet participants and clients, fostering a friendly yet professional rapport. Review project materials for accuracy and completeness. Engage in audio and video recording activities. Perform other administrative, reception, and hospitality duties as required. CORE COMPETENCIES: Exceptional verbal and written communication skills. Strong interpersonal skills to create a warm and accommodating atmosphere. Ability to multitask effectively in a fast-paced environment. Proficiency in Microsoft Office and computer literacy. Strong team collaboration skills and the ability to work independently. QUALIFICATIONS Education: High School Diploma or equivalent Experience: Previous experience in Hospitality, Hosting, Hotel or Wait Staff, Market Research, or related fields is preferred. Administrative or host experience is highly valued. Computer Skills: Proficiency in Microsoft Office and computer literacy.

The Analytics Engineer will partner with internal stakeholders to gather requirements and translate them into stable analytics solutions. They will maintain and build SQL-based datasets and dashboards, automate data processes, and document analytics procedures. | Candidates should have a strong foundation in Excel, SQL, and Python, with intermediate proficiency in SQL and beginner to intermediate proficiency in Python. A degree is not required, but certifications or equivalent experience in data, analytics, or engineering are welcomed. | We are looking for an Analytics Engineer to join our internal Data & Analytics team at Sago – a leader in executing marketing research projects. In this role, you will collaborate closely with stakeholders across the organization to translate business needs into data solutions. You’ll help build and support reporting workflows, improve data processes, and make our internal analytics tools more efficient and reliable. This is an ideal role for someone who is a few years into their data career and eager to grow in a hands-on environment. If you have a strong foundation in Excel, SQL, and Python, and a passion for making data more accessible and impactful, we’d love to meet you. Key Responsibilities · Partner with internal stakeholders to gather requirements and translate them into repeatable, stable analytics solutions · Maintain, update, and build SQL-based datasets and dashboards in collaboration with other data team members · Assist in automating data cleaning, transformation, and Excel-based workflows using Python and other tools · Support and troubleshoot stakeholder issues related to existing datasets in our data lake and data platforms · Document data definitions, reporting logic, and analytics processes clearly and consistently · Identify opportunities to streamline or improve existing, manual analytics tasks · After an initial onboarding period, independently own analytics projects from request to delivery · Fluent/native English communication skills (written & verbal); must be comfortable speaking with non-technical stakeholders · Strong power query and excel skills (pivot tables, complex formulas, data validation, automation, etc..) · Intermediate proficiency in SQL · Beginner to intermediate proficiency in Python · Comfortable working with structured and semi-structured data from a variety of sources · Familiarity with notebook-based environments such as Jupyter, Hex, or SageMaker · Experience with business intelligence tools like Superset, Power BI, Tableau, etc… · Basic understanding of Data Governance and Data Modeling concepts and best practices · Comfortable learning new tools and platforms used for data modeling, reporting and orchestration · Passion for improving and automating business and analytics processes · A degree is not required – we welcome candidates with certifications or bootcamp training in data, analytics, or engineering (or equivalent on-the-job experience) Nice-to-Haves · Exposure to orchestration tools like Airflow · Knowledge of Data Lake/Lakehouse architectures · Familiarity with columnar data storage like Parquet, Delta Lake, Iceberg, etc… · Understanding of Git and version control best practices Why Join Us? · Opportunity to grow into a more senior data engineering or analytics role with mentorship and additional training · Supportive team culture that values curiosity and continuous learning · A chance to flex your creativity with POC (proof-of-concept) projects that often require inventive problem solving to resolve product and engineering gaps and meet immediate business needs · Chance to work across a wide range of business domains and contribute to meaningful impact