S R INTERNATIONAL INC

The Product Specialist will manage, monitor, and analyze batch workloads for mainframe and distributed systems. They will identify and resolve job abends and communicate effectively with support staff and management. | Candidates must have hands-on experience with BMC Control-M/EM and managing batch workloads on mainframe and distributed systems. Proficiency in identifying and fixing abends using JCL and familiarity with monitoring tools is also required. | Job Code: OH 786643 Job Title: Product Specialist (BMC Control-M/EM) – Remote Location: Remote (Candidates local to Columbus, OH preferred) Duration: 6 months 9 days (Contract until 06/30/2026) Shift: 3rd Shift – 11 PM to 8 AM, every Saturday & Sunday (some holidays required) Job Description: State of Ohio – JFS is seeking a Product Specialist 1 (PS1) with hands-on experience in BMC Control-M/EM to manage and monitor batch workloads for mainframe and distributed systems. This remote role requires candidates local to Columbus, OH and availability for weekends and occasional holidays. Interviews will be conducted via Teams. Responsibilities: Manage, monitor, and analyze mainframe and distributed systems batch workloads. Identify and resolve job abends, escalating issues when SLA’s may be at risk. Use BMC Control-M/EM to manage batch jobs across environments. Document incidents and tasks in ServiceNow. Utilize tools such as Nagios, IP Monitor, Tivoli, and TSO/ISPF for monitoring and troubleshooting. Communicate effectively with support staff, programmers, and management regarding issues. Mandatory Skills: Proficiency with BMC Control-M and BMC Enterprise Manager. Experience managing batch workloads on AJF for mainframe and client-server applications. Expertise in identifying and fixing abends using JCL. Familiarity with ServiceNow for incident and task management. Ability to recognize server problems using Nagios, IP Monitor, Tivoli. Strong verbal and written communication skills. Certifications / Desired Skills: Expert in managing batch workloads and fixing common abends using JCL. Familiarity with system monitoring tools and job scheduling environments. Ability to follow escalation procedures and document issues accurately. Prescreen Questions: Are you able to work 3rd shift (11 PM – 8 AM) every Saturday and Sunday, including some holidays? Do you have experience with BMC Control-M/EM and managing batch workloads on mainframe and distributed systems? Where do you currently reside? (City, State) Skills Matrix: SkillRequired / DesiredYears RequiredCandidate Experience (Years)BMC Control-M for managing batch jobs | Required | 20 | BMC Enterprise Manager | Required | 20 | Manage batch workload on AJF | Required | 20 | Identify abends and fix with JCL | Required | - | Recognize server problems using Nagios, IP Monitor, Tivoli | Required | - | TSO/ISPF for status & batch issue analysis | Required | - | ServiceNow Incidents & Tasks | Required | - |

Enter customer concerns into Salesforce and direct them appropriately while providing excellent customer service. | Experience as a Customer Service Representative, proficiency in Google Suite, strong communication and problem-solving skills, and a high school diploma or equivalent. | Job Description: The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal, confidential, neutral, and non-partisan manner. The Customer Service Representative II will assist the OMB by entering customer concerns into Salesforce, a cloud-based software. The concerns are received via phone voice messages, email, and an online web form. The role requires excellent communication and interpersonal skills, patience, and the ability to multitask. Business operating office hours are Monday-Friday, 8:00 am to 5 pm. Major Responsibilities: Enter customer concerns into Salesforce, received through email, voice messages, and the online web form. Use critical thinking skills to direct concerns to the appropriate DES programs. Research information to address both DES and non-DES related issues. Listen and transcribe voice mail messages from DES clients. Perform other duties as assigned related to the position. Required skills and qualifications Proven experience as a Customer Service Representative or in a similar role. Excellent communication, interpersonal, and problem-solving skills. Proficiency in Google Suite and other relevant computer applications. De-escalation skills. Patience, a positive attitude, and the ability to manage time effectively and multitask. High school diploma or equivalent is typically required. Knowledge English Language; Customer Service; Clerical; Administration and Management. Skill Monitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving Ability Deductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem Sensitivity. Required Skills Experience as a CSR google suite and other relevant computer applications Interpersonal and problem-solving skills Attention to detail and must be Reliable Preferred Skills Salesforce

Design, develop, and maintain Power BI dashboards and reports to support strategic and operational decision-making. | At least 1 year of Power BI experience, strong analytical and visualization skills, SQL knowledge, and a relevant bachelor's degree or equivalent experience. | Job Description: The Business Intelligence (BI) Developer I plays a key role in designing, developing, and maintaining dashboards, reports, and visualizations that support strategic, clinical, financial, and operational decision-making. This role will focus heavily on developing solutions in Power BI, including data modeling, DAX calculations, and interactive dashboards. The BI Developer I works closely with stakeholders to gather requirements, transform data into meaningful insights, and deliver user-friendly analytics tools. Additional Information There is the possibility of remote or hybrid work for this role. Local would be preferred, but we are willing to consider candidates out of state and make this a full-time remote position if they are the best fit. Skills Required • Proficiency with Power BI, including creating dashboards, reports, data models, and DAX calculations. • Strong analytical and visualization skills to translate complex data into clear insights. • Ability to gather and interpret requirements from stakeholders and build effective BI solutions. • Familiarity with relational databases and the ability to write simple SQL queries for data extraction. • Attention to detail and commitment to accuracy and data integrity. • Strong organizational, time management, and problem-solving skills. • Clear communication skills for explaining technical concepts to non-technical users. Work Experience Required: • One (1) year of experience creating reports, dashboards, or analytics solutions in Power BI. • Demonstrated experience in data visualization and analysis. • Exposure to SQL for data extraction and analysis. Work Experience Preferred: • Two (2) or more years of experience with Power BI development, including DAX and Power Query. • Experience designing interactive dashboards for financial, HR, or healthcare operations. • Hands-on experience working with SQL Server or other enterprise data sources. • Prior work in government, healthcare, or compliance-driven environments. Education/Training Required • Bachelors degree in Data Analytics, Computer Science, Information Systems, Business, or related field; OR an equivalent combination of education and experience. Education/Training Preferred • Bachelors degree with coursework in data visualization, statistics, or database systems. • Microsoft certifications in Power BI (e.g., PL-300: Power BI Data Analyst Associate) or related BI tools.

Manage and configure Salesforce system changes, support users, maintain data quality, and create reports and dashboards. | Experience with Salesforce System Administration, Copado Administration, Apex coding, and preferably Salesforce Administrator certification. | State of Ohio - JFS - Product Specialist 4 / PS4 (Salesforce System Administration, Copado Administration)- 777305 (Remote) Closing Date: 9/28/2025 Fingerprinting is required Job Description: Create and manage changes to the system. Modify/configure the system to increase benefits and usability. Daily administration and support of Salesforce including but not limited to managing multiple user setup, customization of objects, fields, record types, page layouts and validations Manage system changes without interruption to the user Grant/ remove and maintain user licenses Communicate with users regarding new features, enhancements, and changes to the system Monitor usage and mentor users/groups needing assistance Continually seek ways to further enhance the end-user experience Document company processes and workflows Develop process documentation and field maps Create new processes and associated reporting Import data as appropriate Monitor and manage exception logs for back-end system integration with SFDC Monitor and improve data quality Create and maintain dashboards Create and maintain reports including folder maintenance Required/Desired Skills • Salesforce System Administration • Copado Administration • Copado DevOps operations • Ownbackup data backup and recovery • Ownbackup data seeding • Change and Configuration Management concepts and procedures • Apex code • Salesforce utilities like Workbench and Dataloader • Salesforce Administrator certification is highly desired

Lead and architect Microsoft CE application development, manage a CRM development team, deliver integrations and AI-enhanced customer service solutions, and ensure documentation and stakeholder communication. | 10+ years of Microsoft CE application development and CRM implementation experience, Microsoft certified FastTrack solution architect, AI and machine learning expertise, and proven delivery of complex CRM and contact center projects. | Commonwealth of PA - PTC - CRM Lead (Microsoft CE application development) - 777784 (Mostly Remote) • *Remote w/ occasional onsite requirements** Location: Middletown, PA Closing Date: 10/01/2025 Must have Microsoft Power Platform or Customer Engagement Fast Track Solution Architect certification Description of Duties • Study and understand the PTC’s current, plus desired, Microsoft CE application, configurations, and technologies. • Coordinate changes and designs to the CBOS and UBOS, plus the PTC’s other technologies, ensuring they meet PTC’s needs and follow standards and policies. • Architect and build a roadmap for delivery. • Assign work and manage and mentor a team of CRM and full stack developers. • Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project. • Advise PTC leadership on current trends in Microsoft CE applications and functionalities. • Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders. • Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making. • Architect, and Develop Microsoft CE customizations and configurations to meet PTC’s functionality needs. • Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem. • Act as an expert for Data Migration to Microsoft CRM. • Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC. • Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients. • Lead and participate in project team activities for system work efforts related to enterprise systems. • Work independently to accomplish the tasks and duties assigned. • Adhere to and follow all PTC standards, policies, and procedures. • Utilize various software and/or technology tools to perform job duties. • Perform tasks and other duties as related to this position and role and assigned by the PTC. Minimum Experience • 10 years of Microsoft CE application software systems implementation experience. • 10 years of experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, Reporting Services. • 5 years as a Microsoft certified FastTrack solution architect for business applications. • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications. • Delivered 2 projects as a certified FastTrack project for Business Applications. • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment. • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction. • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies. • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems. • Proven implementation experience in developing integrations with ERP systems and data repositories. • Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled. • Strong understanding of Human Centered Design Approach for product development • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint. • Proficient in the Microsoft ADO Testing Module. • Equivalent combination of education and/or experience may be accepted. Required Skillset • Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. • Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect. • Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience. • Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment. Desired Skillset • Additional beneficial skills include: o Enterprise Business Solutions, specifically SAP projects. o ITIL / ITSM practices and methodologies. Certifications / Education • Bachelor’s degree in business management or information systems. Equivalent combination of education and/or experience may be accepted. • Microsoft MVP for award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio. • 5+ years as a Microsoft certified solution architect for business applications. • Azure AI Fundamentals certification or similar AI or Machine Learning certifications. • Microsoft Dynamics related Certifications. • Equivalent combination of education and/or experience may be accepted.

Lead SAP HR system decommissioning, data migration, and integration projects while managing cross-functional teams and stakeholder communications. | Four years of experience leading complex IT system projects with hands-on SAP expertise and preferably PMP and SAP certifications. | Commonwealth of PA - SAP & Enterprise Integration Project Manager - 777326 (37.5 Hours/Week) • Remote position with occasional travel to Harrisburg office for meetings* Closing Date: 09/22/2025 Description: Position Overview The Commonwealth of Pennsylvania’s Office of Administration is seeking a highly capable Technical Project Manager – SAP & Enterprise Integration to lead a transformative Human Resources technology initiative. This role will oversee the decommissioning of a legacy database, the migration of critical data to SAP (S/4HANA or ECC), and the integration of SAP with internal applications via APIs and middleware. We are looking for a hybrid leader who can manage complex projects while guiding technical solutions. The ideal candidate will possess deep experience in SAP data migration, enterprise integration, and legacy system modernization, alongside proven project management skills. Key Responsibilities • Develop and execute comprehensive project plans covering objectives, timelines, resources, and deliverables • Lead the decommissioning of legacy HR systems, ensuring compliance with data retention and archiving standards • Oversee end-to-end SAP data migration using appropriate SAP tools and methodologies • Design and implement integration strategies between SAP and in-house applications • Coordinate cross-functional teams including developers, analysts, and SAP functional experts • Identify and mitigate project risks to ensure smooth execution • Communicate project updates, milestones, and challenges to stakeholders and executive leadership • Collaborate with agencies and business units to define current and future state models • Analyze and prioritize business requirements to align with technical solutions • Foster a collaborative and productive project environment across technical and business teams Required Knowledge, Skills, and Abilities • In-depth, hands-on experience with SAP system architecture and core SAP platforms, including SAP ECC, S/4HANA, and SAP SuccessFactors • Strong interpersonal and communication skills to engage stakeholders at all levels • Proven ability to manage complex IT projects and lead cross-functional teams • Demonstrated expertise in SAP data migration and integration within enterprise environments • Ability to create detailed project plans, set milestones, and manage schedules effectively • Strong analytical and problem-solving skills • Experience in business process analysis, gap analysis, and requirements gathering • Demonstrated ability to deliver projects on time and within budget Minimum Experience and Training • Four years of experience leading complex IT systems development or implementation projects and a bachelor’s degree; or • An equivalent combination of experience and training that includes four years of experience in leading IT systems development or implementation projects Preferred Qualifications • PMP certification • SAP certifications in data migration, integration, or architecture