Ryan Specialty

Investigate, debug, and resolve complex application software issues while maintaining documentation and knowledge base guides. | At least 2 years experience in technical support, software engineering, or system administration with proficiency in SQL, API tools, and policy administration systems. | Position Summary We are seeking an experienced and motivated Technical Support Developer to act as the bridge between the technical infrastructure and end-users, troubleshoot complex software issues, debug code and implement solutions. This person will investigate production incidents, perform root cause analysis and create technical documentation to prevent issue recurrence. The Support Developer will report to the Technical Support Team Lead under the CoE. What will your job entail? Key Responsibilities: Investigate, debug and solve complex application software issues. Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs Act as a technical contact offering solutions to customers via email, teams and phone. Work with technical and functions teams to resolve bugs and improve product quality. Maintain a robust knowledge base and ensure accurate ticketing documentation. Create and maintain knowledge base user guides and documentation for known errors. Work with function and technical teams to escalate complex bugs and verify fixes. Qualifications: 2+ years of experience in Technical Support, software engineering or system administration. Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain. Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred. Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred). Equivalent professional experience will also be considered. Technical & Functional Skills: Strong understanding of databases (SQL), API Tools and programming fundamentals. Familiarity with ticketing systems (i.e., JIRA). Experience working with vendor-configurable platforms or third-party software solutions. Behavioral Competencies: Effective communication and interpersonal skills. Strong attention to detail and analytical thinking. Sound decision-making and problem-solving abilities. Commitment to continuous learning and professional development. Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $72,000.00 - $90,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers. Talent Network Not seeing the right job opening? To learn more about future opportunities Introduce yourself and join our talent network Benefits Curious about Ryan Specialty’s benefits? Explore our employee benefits here! Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between Ryan Specialty and the Agency. Agency fee agreements will only be valid if provided in such fully executed contract between Ryan Specialty and the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.

The Brokerage Operations Coordinator provides operational support to the brokerage team by handling day-to-day tasks and ensuring compliance with regulations. They work closely with brokers to facilitate timely transaction completion and maintain organized records. | A bachelor's degree is required, preferably in Business Administration, Sales, or Risk Management. Less than 1 year of experience in the Insurance industry or Underwriting is needed, along with prescribed state licenses. | Position Summary The Brokerage Operations Coordinator is responsible for providing operational support to the brokerage team by efficiently handling day-to-day operational tasks. The role contributes to the seamless functioning of daily operations, ensures compliance with regulations, and facilitates effective communication within the brokerage team. They work closely with brokers to ensure timely transaction completion through paperwork processing and coordinating with other departments in the firm. What will your job entail? Job Responsibilities: • Assists in executing and coordinating day-to-day brokerage operations and supports the implementation and improvement of operational procedures. • Coordinates with the broker to prepare documents, cover letters etc. to market renewal business and provides necessary administrative support in filing, printing, and archiving documents. • Administers and updates new and current client information in all required systems accurately. • Maintains accurate and organized records of client accounts, transactions, and other relevant documentation and ensures compliance with record-keeping regulations. • Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person. • Contributes to the preparation of compliance reports related to brokerage operations and collaborates across broker and finance teams on business requirements. • Adheres to regulatory requirements and internal policies and assists in the preparation of compliance reports. • Assists in identifying and mitigating operational risks and collaborates with risk management teams to implement controls. • Supports the Brokerage team with any ad hoc tasks and requests. Work Experience: • Less than 1 year of experience in the Insurance industry or Underwriting. Education: • Bachelor’s degree required; Business Administration, Sales, and Risk Management preferred. Any other related discipline or commensurate work experience considered. Licenses and Certifications: • Prescribed: Minimum requirements for state P&C and/or surplus line licenses • Preferred: Not Applicable Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $23.00 - $28.85 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ryan Specialty is a leading international specialty insurance firm which offers wholesale brokerage services, delegated underwriting expertise in the form of binding authorities, programs and highly specialized managing general underwriting companies, and other services designed specifically for brokers, agents and insurers. Ryan Specialty’s mission is to be the most trusted trading partner of insurance brokers, agents and insurance carriers. Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services, or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must obtain advance written approval from Ryan Specialty’s HR department to submit resumes and candidate profiles, and then only in conjunction with a valid, fully executed contract for service and in response to the particular search for which Ryan Specialty has engaged such Agency. Agency fee agreements will only be valid if in writing and signed by a member of Ryan Specialty’s HR team. No other Ryan Specialty employee is authorized to bind Ryan Specialty to any agreement regarding placement of candidates by any Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.