Rx Redefined

Serve as primary contact for accounts, lead onboarding and training, manage provider relationships, monitor account performance, and collaborate cross-functionally to support customer success. | 5+ years in account management or provider support, strong communication and organizational skills, CRM proficiency, ability to travel up to 50%, and preferably healthcare or healthtech experience. | About the role The Account Specialist role at Rx Redefined is all about supporting providers so patients get the right supplies, at the right time, without the usual frustrations of healthcare. You’ll collaborate closely with physicians, administrators, and staff to simplify processes, train teams, and keep everything running smoothly. We’re looking for someone proactive, detail-oriented, and passionate about removing barriers in care. You’ll play a key role in making sure our platform delivers on its promise: better access, better outcomes, and a better experience for patients and providers alike. Remote with travel as needed(up to 50%). Duties & Responsibilities Serve as the primary point of contact for assigned accounts, guiding providers and staff through onboarding and ongoing use of Rx Redefined. Lead physician, staff, and stakeholder engagement from pre-launch through the customer lifecycle, ensuring smooth adoption and strong relationships. Travel as needed (up to 50%+ at peak times) to customer sites to provide training, resolve challenges, and support account success. Address escalations with urgency and care, always prioritizing a positive experience for both providers and patients. Monitor account performance and adoption trends, proactively identifying opportunities to improve workflows and outcomes. Develop and execute strategies that strengthen account health and long-term success. Act as a subject matter resource on Rx Redefined’s platform, care model, and regulatory considerations. Collaborate cross-functionally with internal teams to deliver solutions and support customer needs. Who You Are You’re organized, dependable, and thrive on details without losing sight of the big picture. You know how to build trust and communicate clearly with physicians, staff, and teammates alike. You’re resourceful - quick to learn, quick to adapt, and not afraid to figure things out. Tech doesn’t scare you - you’re comfortable with Google Workspace, Excel/Sheets, and CRMs like HubSpot. You bring 5+ years of experience in account management, provider support, or healthcare operations. Bonus points if you’ve worked in healthcare or healthtech. Physical Requirements Mix of desk work, virtual support, and travel to provider sites. Ability to lift up to 30 pounds. Benefits & Perks Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined. Unlimited PTO - take the time you need for rest and recharge. Remote-first flexibility - work from home with travel to provider sites as needed. Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work. ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Rx Redefined provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

The Clinical Specialist will resolve patient escalations and support customer launches, ensuring successful engagement with clinical and support staff. This role involves analyzing data to identify trends and working closely with the account team to optimize customer performance. | Candidates should have at least 3 years of patient care experience with EMR/EHR systems, and an active RN or LVN license is preferred. Experience in digital health or tech startups, as well as proficiency with office products, is also beneficial. | The Role The Clinical Specialist position presents an exciting opportunity to combine clinical, operational, and customer success skills to support accounts across a region, ensuring their ultimate success. In this role, you will assist and support an account team with customer challenges, identifying areas for improvement, and providing ongoing support. This position involves customer-facing activities, utilizing presentation skills, and maintaining detailed organization to keep the region efficient. Ideal candidates will reside in one of the following cities and/or states: Chicago, IL and/or Detroit, MI. Duties & Responsibilities Resolve patient escalations at assigned accounts as the first line of support Support customer launches, including on-site training and engagement of clinical and support staff, as need Serve as a subject matter expert (both internally and externally) on Rx Redefined’s technology, DMEPOS products, and EMR systems Execute our Prescription Navigation strategy's tactical operations and escalate underperformance to the account team Work closely with the account team to ensure customer success and optimized performance, including on-site visits, new staff training, or execution of strategic initiatives Analyze data and reports to identify trends, areas for improvement, and opportunities for customer success Utilize EMR systems to communicate with customers and coordinate support activities Act as the escalation point by reviewing patient charts to ensure documentation follows compliance standards. Who You Are Highly organized, professional, and reliable Strong time management and deadline-making skills Ability to multi-task and manage multiple projects Self-starter with the ability to work well in a team Innovative problem-solving skills and comfort with ambiguity Quick learner, creative problem solver, and technology savvy Willingness to travel up to 30% of the time during peak periods Ability to work cross-functionally within the organization to carry out primary roles and responsibilities. Minimum requirements Licenses: Active RN or LVN license preferred but not required 3+ years in patient care with EMR/EHR experience Experience in digital health or tech startups is a bonus Experience with DME Distribution and Nursing Informatics is a plus Proficiency with office products (e.g., Word/Google Docs, Google Sheets/Excel) Benefits & Perks Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined. Unlimited PTO - take the time you need for rest and recharge. Remote-first flexibility - work from home with travel to provider sites as needed. Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work. Physical Requirements This role will work in a variety of environments with a mix of prolonged sedentary periods during the planning process, prolonged periods of movement during implementation process, and be comfortable routinely traveling with a variety of methods of transportation Prolonged periods of sitting at a desk and working on a computer Fast pace moving about medical sites during implementation and on site visits Answer multiple emails and phone calls per day Must be able to lift up to 30 pounds at times. ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Rx Redefined provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.