RWS Group

Lead strategic delivery and operational performance of AI data programs for a major client, ensuring quality, scalability, and client satisfaction. | Over 10 years in program or delivery leadership, with experience managing large, complex, global accounts, preferably in hyperscale technology or digital operations, along with strong financial and stakeholder management skills. | Job Purpose The Director, Program Management serves as the senior delivery leader responsible for the strategic direction, operational excellence, and overall performance of all TrainAI programs delivered to the strategic client. This includes oversight of multi stream AI data programs, client relationship leadership, P&L ownership, governance maturity, and cross functional orchestration across global delivery teams. You will act as the senior point of escalation to client leadership, ensuring exceptional quality, predictability, and scalability across all engagements. This role requires a strong blend of delivery leadership, commercial acumen, client partnership, and operational excellence in fast moving and technically complex AI environments. About RWS Train AI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS Train AI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWSTrainAI Job Overview Key Responsibilities Strategic Leadership & Account Ownership Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client. Serve as the executive delivery owner, setting long-term direction and ensuring alignment with the client’s priorities. Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support. Executive Client Management Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams. Lead QBRs, strategic planning discussions, and executive-level communications. Build multi-level relationships that position RWS as a trusted strategic partner. Program & Operational Excellence Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved. Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards. Apply data-driven decision-making to optimize throughput, accuracy, and productivity. Financial & Commercial Management Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management. Partner with Client Services on SOW development, renewals, and commercial negotiations. Identify opportunities for operational efficiency and account expansion.\ Team Leadership & Collaboration Lead and mentor Program Managers, Senior PMs, and delivery teams supporting the strategic client across multiple locations. Ensure the organization is structured and resourced to meet dynamic demand patterns. Collaborate closely with Operations, Quality, Vendor Management, Engineering, and Data/AI specialists. Continuous Improvement & Innovation Drive root-cause analyses and systemic improvement initiatives. Influence tooling, automation, and operational enhancements to scale high-volume delivery. Champion best practices in AI data operations, workforce models, and quality systems. Skills & Experience 10+ years in program, operations, or delivery leadership roles, including managing large global accounts. Experience working with hyperscale technology clients (strongly preferred). Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations. Proven success overseeing multi-stream, fast-paced, complex programs with distributed teams. Strong financial and commercial acumen, including P&L ownership and contract management. Exceptional communication, stakeholder management, and negotiation skills. Proficiency with program and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com). Key Competencies Executive Client Leadership Strategic Program Management Cross-Functional Collaboration Operational Excellence Commercial & Financial Acumen Risk & Governance Management Change Leadership Data-Driven Decision Making High-Pressure Delivery Execution Benefits Amazing benefits! (Seriously!) Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 401(k) Retirement plan with company match. Company-wide agile work policy with flexible work arrangements. Opportunities for training, professional development, and personal growth. Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. Base Pay $160,000 - $200,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. *Candidates must reside in State advertised to be considered Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void. #LI-JD1

Review, score, and improve AI-generated responses, evaluate prompts and responses, and perform QA checks. | Native-level fluency in Korean, proficient in English, able to work 20 hours/week, reliable internet, and a suitable computer. | Job Description: • Review, score, and improve AI-generated responses- • Evaluate prompts and responses across a wide range of topics • Perform QA checks on other annotators’ work and provide feedback • Correct responses and suggest improvements using natural language(Full training provided) Requirements: • Native-level fluency in Korean and proficient in English • Must be located in the USA • Undergraduate degree preferred (Associate or Bachelor’s) • Ability to work 20 hours per week. While the schedule is flexible, you’ll need to be reachable online from 9:00 AM to 5:00 PM during your first 10 business days for training scheduling and setup support. • Detail-oriented, responsible, and communicative • Reliable computer (Windows 10+ or macOS Catalina or newer) and high-speed internet Benefits: • Work from home, part-time role (W2) • $21.50/hour with timely payments • Flexible schedule to maintain work-life balance • Great way to earn extra income while helping shape AI

Lead and manage complex linguistic validation projects, serve as primary client contact and escalation point, coordinate resources and vendors, and mentor team members to ensure timely, budget-compliant delivery. | Four-year degree, minimum 4 years project management and customer service experience in translation/localization industry, leadership experience, proficiency with Microsoft Office, CRM, CAT tools, and strong communication skills. | Job Purpose: Under the general supervision of the LV Project Management Supervisor or Department Manager, the LV Project Management Client Team Lead serves as a primary client contact and first-level escalation point. This role oversees daily project operations, ensuring objectives, budgets, and KPIs are met. It involves analyzing trends, resolving system issues, recommending improvements, and contributing to client-focused initiatives. The Team Lead manages the delivery of linguistically validated Patient Reported Outcomes instruments and leads multiple complex projects independently. Additionally, the role includes team management responsibilities such as job assignment, mentoring, and coordination, while supporting departmental operations to ensure timely, accurate, and budget-compliant project completion. About Linguistic Validation Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers. The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages. For more information, visit: RWS Job Overview: Key Responsibilities Client Service • Builds strong client relationships, identifies process improvement opportunities, and implements effective solutions. • Participates in client meetings to provide updates and ensure needs are met. • Analyzes trends and leads client-focused improvement initiatives. • Acts as first-level escalation for Project Managers, offering guidance and support. • Independently resolves issues through root cause analysis and effective problem-solving. Project Management • Leads and manages complex projects, ensuring timely and accurate delivery. • Maintains regular client communication to provide updates and address needs. • Coordinates cross-functional efforts to ensure efficient workflows and accurate estimates. • Keeps project documentation current for tracking and reference. • Collaborates with Finance for timely invoicing and payment processing. • Manages electronic file transfers and recommends process improvements. • Adheres to Quality Management System standards and supports root cause analysis. Resource Coordination • Partners with Vendor Management to plan and fulfill resource needs. • Trains vendors and communicates complex instructions clearly. • Evaluates vendor performance and provides feedback for improvement. Teamwork • * Assists in scheduling, assigning tasks, and adjusting workloads to meet goals. • Supports performance evaluations and staff development. • Addresses team questions, resolves issues, and escalates when needed. • Coaches and mentors team members. • May assist in hiring new staff. Additional Duties: • Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the department or other company goals and objectives. Skills & Experience Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field. • Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects. • Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry. • Successful leadership or mentoring experience. Prior supervisory experience preferred. • PMP Certification a plus. • Multi-language reading comprehension and written proficiency a plus. • Strong leadership and decision-making skills with the ability to guide teams respectfully and effectively through change. • Excellent communication skills, both written and verbal, with fluency in English. • Skilled in prioritizing tasks and managing competing demands in a fast-paced, deadline-driven environment. • Proficient in Microsoft Office Suite, Adobe Acrobat, CAT tools, Office 365, CRM systems, and other relevant software. • Collaborative team player with the ability to build and maintain cooperative working relationships. • Maintains confidentiality and exercises sound judgment with minimal supervision. • Detail-oriented with a strong focus on quality and root cause analysis. • Capable of resolving customer service issues professionally and efficiently. • Understands interdepartmental functions and contributes to cross-functional collaboration. Base Pay $80,000 - $100,000 / year Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. • Candidates must reside in State advertised to be considered: Federal, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Missouri, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. Life at RWS: Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.