RWI Logistics

Support operational duties in transportation management, including scheduling, data accuracy, issue resolution, and developing carrier relationships. | Pursuing a Bachelor's Degree in Logistics, Operations Management, or related field; strong communication, organizational, and problem-solving skills; experience with TMS or similar systems is a plus. | NO Relocation or housing providing ONLY UNDERGRADUATES currently enrolled for Summer/Fall 2026 semester. MUST be able to work a full-time schedule (40 hours/week). Description This role is required to work independently and in a team environment to perform a variety of operational duties, and support operational projects and initiatives to deliver results that will make the organization more profitable. Takes direction from the Operations Manager and works with Carrier and Customer Sales/Account Reps to ensure internal and external partners' needs are met through commitment and focus on operational excellence. Participates in business process improvement projects as needed. Duties and responsibilities Essential duties and responsibilities of the position include but are not limited to: • System Utilization and Data Accuracy: Learn to utilize the Transportation Management System (TMS) to manage customer shipments, load updates, and ensure compliance with carriers. Ensuring data integrity in the system is crucial for effective operations and decision-making. • Scheduling and Coordination: Schedule and reschedule pick-up and delivery appointments for all loads. Proactively notify shippers and receivers of any changes to optimize the scheduling process and minimize disruptions. • Communication and Collaboration: Maintain regular communication and collaboration with customer/carrier representatives to update the status of loads and meet customer service and reporting requirements. • Issue Resolution: Identify and troubleshoot load issues, think critically, and collaborate cross-functionally to determine and implement the best course of action. • Operational Support and Data Reporting: Take appropriate actions to support the completion of all carrier-related dispatching activities, including reporting the accuracy of data (driver information, carrier dispatch contacts, and equipment types), initiating tracking technology, and escalating driver management issues to relevant parties. • Develop Carrier Relationships: Identify, source, and develop business relationships with new motor carriers to support spot and contract customer freight effectively. Aim to grow existing carrier partnerships, enhancing the company's capacity to meet diverse shipping needs. • Process Improvement Participation: Actively participate in business process improvement projects and initiatives, contributing to the enhancement of operational efficiency and effectiveness. • Other duties as required and assigned. Qualifications Qualifications to perform the job successfully include: Education: Pursuing a Bachelor's Degree in Logistics, Operations Management or other relevant Supply Chain/Business Logistics area preferred. Skills and Competencies Technical Proficiency: • Strong proficiency in Microsoft Office Suite and the ability to quickly learn company-specific software. • Experience using Transportation Management Systems (TMS) for load management, shipment tracking, and data entry is a plus. Communication Skills: • Exceptional verbal and written communication skills for effective interaction with internal teams, carriers, and customers. • Able to convey information clearly, providing updates on shipments and coordinating changes with various stakeholders. Problem Solving and Critical Thinking: • Excellent critical thinking and problem-solving abilities, capable of addressing logistics issues proactively and escalating complex problems appropriately. • Able to identify patterns or trends in logistics data that may indicate potential issues or areas for improvement. Organizational and Time Management Skills: • Strong prioritization and multitasking skills, able to handle multiple tasks simultaneously in a fast-paced, deadline-driven environment. • Highly organized and detail-oriented, with the ability to manage and track multiple shipments efficiently. Customer Service Orientation: • Demonstrated commitment to outstanding customer service, ensuring customer needs are met promptly and efficiently. • Able to maintain a customer-focused approach while managing the logistics processes effectively. Personal Attributes • Team Player: Thrives in a collaborative team environment, working closely with others to achieve operational objectives. • Adaptable and Flexible: Comfortable in a dynamic work environment, able to adapt to changing priorities and handle unexpected challenges. • Sense of Urgency: Works with urgency and precision, understanding the importance of timely delivery and operational efficiency. Working conditions This position is performed in a general office setting. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to operate a computer/laptop and telephone, and ability to talk and hear. RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Managing supply chain operations, forecasting, procurement, and team leadership. | Extensive experience in supply chain, procurement, and team management, with skills in systems like Power BI, SQL, and RELEX. | Customer Success Manager About the Role RWI Logistics is hiring a Customer Success Manager who understands what it truly means to run a full desk. This role is designed for someone who has managed customers end-to-end and knows how decisions on pricing, capacity, service, and communication directly impact margin, retention, and long-term growth. You’ll own strategic customer relationships, protect and grow accounts, and partner closely with Operations, Capacity, and Sales to ensure freight moves profitably and consistently. If you’ve lived the day-to-day of brokerage and want to focus more on strategic account management and customer outcomes, this role is a natural next step. What You’ll Do:Own the Customer Relationship • Serve as the primary point of contact for assigned accounts, handling daily communication, escalations, and long-term strategy • Leverage your full-desk experience to anticipate customer needs and proactively solve problems before they escalate • Lead QBRs, strategic planning conversations, and performance reviews that drive trust and retention • Clearly communicate service performance, market conditions, and improvement opportunities Drive Service & Execution • Partner with Operations and Capacity teams to ensure freight is executed to customer expectations and routing guides • Monitor service KPIs, on-time performance, and exception trends daily • Jump in to resolve service issues, understanding when to push internally and when to reset expectations with customers • Support corrective action planning for service gaps or margin erosion Grow and Protect the Account • Identify opportunities to grow volume, lanes, and services within existing accounts • Support pricing conversations, RFPs, and bid strategies using real market insight • Balance service excellence with margin discipline, using data to guide decisions • Introduce value-added solutions that increase stickiness and wallet share Be the Internal Quarterback • Act as the bridge between customers and internal teams including Operations, Capacity, Finance, and Technology • Lead customer onboarding, transitions, and post-implementation reviews • Ensure internal alignment on priorities, forecasts, and service strategy Reporting & Analytics • Own customer scorecards, dashboards, and performance reporting • Track KPIs including service failures, volume trends, claims, and profitability • Use data to identify risks early and recommend strategic adjustments What We’re Looking ForExperience • 3–5+ years in freight brokerage, logistics, or transportation • Hands-on full-desk experience strongly preferred • Proven background managing customer relationships while balancing service and margin Skills • Strong understanding of brokerage operations, capacity dynamics, and pricing strategy • Comfortable working in a fast-paced, high-accountability environment • Data-driven, organized, and proactive • Confident communicator who can navigate tough customer conversations Technical • Experience with TMS platforms (MercuryGate or similar preferred) • Strong Excel and reporting skills • Familiarity with CRM tools and customer performance analytics Why RWI Logistics At RWI, we value people who understand brokerage from the inside out. You’ll have the opportunity to focus on strategic customer management, influence internal decision-making, and build long-term partnerships—without having to juggle an entire book alone. RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.