RR Donnelley

The role involves learning manufacturing, logistics, operations, administration, HR, and finance functions through rotations and assisting plant leaders. | Requires a bachelor's degree or equivalent experience, computer skills, motivation, communication skills, and analytical abilities; prior manufacturing internship is a plus. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Associate - Operations-Leadership program is a full-time, entry-level role that provides a twelve-month training program to prepare you for an operational leadership position in one of our manufacturing facilities throughout the United States. The program is designed to offer comprehensive training in all areas of the manufacturing facility to learn the RRD solutions and manufacturing processes. Please note: The Associate Development Program has a required cohort start date. In Detroit, MI, we are currently hiring for the July 2026 cohort. Responsibilities: • Learn several production rotations and learn the six core plant business functions: manufacturing, logistics, operations, administration, human resources, and finance. • Shadow position-specific positions and then perform in those roles for a period of time to complete each rotation • Assist Plant Leaders in the everyday functions of the facility as learning opportunities arise. There will be many and they will vary according to the situation • Attend plant meetings both internal and external • Continue to read publications about the print and manufacturing industries in order to increase your understanding of the field Qualifications • Bachelor's degree in business, supply chain, IT, marketing, finance or related fields or equivalent work experience required, or equivalent work experience required • Strong computer skills including Word and Excel • Prior internship in a manufacturing company/environment is a plus • Knowledge of the printing process is a plus • Motivated to succeed • Able to work under pressure and meet deadlines • Understanding of basic business practices • High energy level, excellent customer service skills, and a strong work ethic • Self-Confident • Written and Verbal communication prowess • Very strong analytical and problem-solving skills Additional Information RRD's current salary range for this role is $50,000 to $60,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Assist sales teams with customer communication, proposal development, and market research to support revenue growth. | Requires at least 2 years of relevant experience, strong communication skills, and familiarity with CRM tools like Salesforce. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description Job Summary Work directly with Sales Development Executives to provide pre-sales expertise to the sales team and customers during the sales process, including input into bid proposals, projects, and technical documents within the sales process and identify additional sales opportunities with existing customers. Collaborate with sales teams to develop and recommend products and services to meet customers' requirements. Responsibilities • Support Sales Reps by: • Facilitating internal and external communications relative to customer needs and job specifications • Supporting the initiatives to sell the organization's products and services within an assigned geographic area, product range, or list of new & existing customer accounts to meet sales targets. • Assist with revenue generation through ongoing rapport with existing and potential customers. • Create and submit Sales Orders on behalf of the sales team as requested. • Assist in researching potential prospects for the sales team as needed. • Manage in-house development of Request For Quote/Proposal/Information response; take direction from sales team, liaison with internal departments including legal and finance, and ensure a final response is prepared and delivered on time, and in compliance with customer or prospect requirements. • Manage timeline to ensure all deliverables to the client are met. • Prospect and create leads to identify appropriate clients within the target market • Assist with strategy, creation, and implementation of current/future marketing campaigns • Conduct market research and feasibility studies to analyze the viability of alternative business development opportunities. • Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners; new markets, products, and services; or other business opportunities so that sales has accurate and timely information for making strategic and operational decisions. • Maintains up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services • Prepares final quotes, proposals, and contracts per schedule needs of the customer or prospect. Prepares pricing and updates as needed • Build constructive relationships with potential and current customer contacts and apply knowledge of the customer's business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess needs and develop solutions for the customer. • Upon successful sale, communicate the requirements to parties needed to ensure delivery of the product. • Partner with Sales to develop and execute strategic customer plans, build contract provisions, and develop sales forecasts. • Maintain active communication with, and provide job status updates to clients, customer service hubs, sales, and manufacturing as needed to ensure customer satisfaction. • Assist with CRM database management (Salesforce.com) Qualifications Skills and Certifications • Able to apply broad work experience and knowledge when analyzing complex problems. • Must be able to consistently identify critical elements, variables, and alternatives to develop solutions. • Able to apply excellent business acumen and collaborative skills when working with prospective clients and clients at all levels in the organization. • Excellent functional computer knowledge in utilizing Microsoft Windows, or other technical tools in completing assignments. • Requires excellent written and verbal communication skills • Must have strong and demonstrated customer relationship skills. • Must be able to work independently and lead resources from multiple organizations. • Working knowledge of Salesforce.com or similar CRM • High school diploma or equivalent required with at least 2 years of relevant work experience required Additional Information • *CLIMATE CONTROLLED ENVIRONMENT** The national pay range for this role is $59,500.00 - $89,500.00 per year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

The E-Billing Analyst will manage invoice submissions through various e-billing platforms and resolve related issues for clients. This role requires excellent communication and a high level of professional service to management, attorneys, and staff. | An associate degree or advanced degree in Business, Accounting, or Finance is preferred, along with at least 1 year of e-billing experience in a corporate law department or law firm. Knowledge of legal billing systems and proficiency in Microsoft applications are also important. | Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Shift: Monday-Friday, 8am -5pm EST Location: Fully Remote The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment. This position is part of a rapidly growing team. Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Qualifications Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history 1+ years of e-billing experience within a corporate law department or law firm. Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) Proven knowledge and experience with BillBlast. Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus. Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Strong reading comprehension, analytical and problem-solving skills. Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands. Able to influence/steer at a senior and executive level within and outside client groups Additional Information Pay: $26 - $28/hour It is the policy of Williams Lea to ensure equal opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #GOC #LI-Remote #LI-0925 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Learn and execute sales strategies, prospect and cold call to build accounts, assist senior sales reps, maintain customer relationships, and participate in sales meetings and projects. | Entry-level sales role requiring strong communication, motivation to learn, decision making skills, and preferably a bachelor's degree and CRM experience. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Associate - Sales position is a full-time, entry level role that offers a comprehensive four-month training program (Associate Development Program) designed to prepare you as a Sales Associate for RRD. The ADP program is designed to provide you with the necessary sales strategies, practices, and industry knowledge to ensure a successful career as a Sales Associate. Responsibilities: Understand and perform RRD's sales steps through training and observation Learn and successfully execute the arts of prospecting and cold calling to build new accounts Shadow sales representatives (some travel required) Assist senior sales representatives in everyday functions such as sourcing, securing and managing business, both new and existing Attend internal and external sales meetings Maintain relationships with existing accounts and customers Build a sales funnel specific for your post-training assignment Continued development opportunities through marketing and sales publications to increase your understanding of the sales industry Perform other related duties and participate in special projects as assigned Qualifications Bachelor's degree (Preferred) Excellent listening skills to understand customer needs Strong communication skills, both written and verbal High motivation to learn Make data-driven decisions and explain the return on investments to customers Ability to make decisions and solve problems Driven, and motivated to succeed in the sales field Prior experience using a CRM (e.g. Salesforce) (Preferred) Sales internship or experience selling Require reliable transportation method to get to and from clients within the designated territory Additional Information The national pay range for this role is $50,000 - $60,000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Perform reprographics, mail, and intake functions, manage job tickets and logs, troubleshoot equipment, meet deadlines, and interact with clients and team members. | High school diploma, minimum 3 years office services experience preferably in legal, banking, or corporate environment, skilled in mail and reprographics equipment, strong customer service and communication skills, attention to detail, ability to handle confidential information, and work in a fast-paced team environment. | Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Job Description Pay: $21.00/hr The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) • *Utilize appropriate logs for all office services work. • *Ensure that job tickets are properly filled out before beginning work. • *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. • *Follow procedures to run jobs in proper order. • *Communicate with supervisor or client on job or deadline issues. • *Meet contracted deadlines for accepting, completing, and delivering all work. • *Troubleshoot basic equipment problems. • Be able to lift up to 50 lbs. on a regular basis. • Prioritize workflow. • Performs Quality Assurance on own and work of others. • Load machines with various paper, toner, supplies. • Answer telephone, emails, and place service calls when needed. • Interact with clients in person, over the phone or electronically. • Adhere to Williams Lea policies in addition to client site policies. • Use equipment and supplies in a cost-efficient manner. • May train new Office Services Associates. Supervision • Number and title(s) of direct reports (if any): n/a • Received: Lead Office Services Associate, Supervisor, Manager, Director Job relationships • Internal: This position works closely with the Office Services team • External: Clients Qualifications Job qualifications • High school diploma or equivalent. • Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment. • Skilled in the use of mail, phone, email, digital reprographics and mail equipment. • Familiar with general back office procedures to meet and maintain client satisfaction. • Proven customer service skills are required in order to create, maintain and enhance customer relationships. • Good written and verbal communication skills, including professional telephone and email etiquette. • Attention to detail with good organizational skills. • Must be able to meet deadlines and complete all projects in a timely manner. • Ability to handle sensitive and/or confidential documents and information. • Able to make independent decisions that conform to business needs and policy. • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. • Must work well in a team environment. • Must be able to interact effectively with multi-functional and diverse backgrounds. • Ability to work in a fast-paced environment. • Must be self-motivated with positive can-do attitude. Statement of other duties This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #LI-0925 #LI-onsite #GOC All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Manage inbound order fulfillment and customer service for print and kitting orders, including process documentation, pricing, and coordination between customers and internal departments. | 3+ years administrative or operational support experience in manufacturing or office environment, strong organizational and communication skills, proficiency with MS Office, and ability to work weekends and holidays. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. Responsibilities: • May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews. • Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes; Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc); Provide proof of delivery, and order status upon request. • Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products. • Lead efforts to provide process documentation, workflows and job aids for internal and external purposes. • May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. • Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production. • Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems. • Perform pricing/generate quotes. • Verify composition or perform copy prep as needed for order processing purposes. • Manage, client inventory item maintenance in applicable systems, producing and analyzing reports. • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions. • May train and mentor other client care staff members. • Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements. • May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company. • Data entry responsibilities, setting up new items and managing current inventories. • Act as a communication link between external customer and all internal departments. • Performs other related duties and participates in special projects as assigned. Qualifications • HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. • May possess additional education certification in this level. • Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. • Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. • May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. • Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. • Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. • Must be able to work weekends and holidays. Additional Information All your information will be kept confidential according to EEO guidelines. The national pay range for this role is $39,100 to $54,700 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Manage account activities during and after sales, coordinate campaign logistics, resolve production issues, analyze reports, and support sales with client communication and campaign execution. | Bachelor's degree preferred, 3 years relevant experience (paid media preferred), strong communication, organizational and problem-solving skills, and ability to work in a fast-paced environment. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description This Account Manager I position is a pivotal part of our digital campaign success. This role will support our team by providing coordination, logistical and admin support for our campaigns to maximize value and results for our client’s campaigns and growth for our company. Through strategic execution and project management, the Account Manager will ensure continuous campaign coordination support for campaigns to deliver as expected, from launch to landing. KEY DUTIES/RESPONSIBILITIES • Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities. • Respond to customer requests and inquiries regarding current and future work. • Resolve issues that may arise during the production of customer products. • Analyze reports and data to identify revenue and cost containment opportunities. • Consult with customers to understand business issues and goals, and works with the customer to develop improved solutions to business needs. • Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths, and weaknesses, and communicates new information to Sales Representatives. • Responsible for collecting, reconciling and submitting client-provided campaign assets. • Owns report creation across products and campaigns. • Sets up dashboards for assigned accounts/campaigns. • Assists with gathering final campaign insights and measurement results. • Participates in account strategy and campaign-related brainstorming sessions and research projects. • Responsible for assigned-accounts’ IO creation and approvals. • Creative oversight. • May be involved in specific customer projects as assigned by sales management. • Performs other related duties and participates in special projects as assigned. Qualifications Qualifications • Bachelor's Degree, preferred. • 3 years of relevant experience (Paid Search/Paid Media preferred). • Ability to excel in a highly dynamic, fast-paced environment that requires a fast learner and flexible thinker. • Detail-oriented and diligent work ethic with excellent communication, organizational, project/time management, and problem-solving skills. • Able to translate previous work experience into very good problem-solving skills and appropriately apply proven solutions. • Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance. • Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine. • Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments. • Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments. • Strong team player. Additional Information The national pay range for this role is $63,300 - $97,400/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. #LI-LC4 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans