RR Donnelley

The E-Billing Analyst will manage invoice submissions via e-billing platforms and resolve related issues for clients. This role requires excellent communication and professionalism while interacting with management, attorneys, and clients in a fast-paced environment. | Candidates should have an associate degree or equivalent experience, along with at least 1 year of e-billing experience in a legal setting. Proficiency in Microsoft applications and knowledge of legal billing systems are also preferred. | Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Shift: Monday-Friday, 8am -5pm EST Location: Fully Remote The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment. This position is part of a rapidly growing team. Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Qualifications Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history 1+ years of e-billing experience within a corporate law department or law firm. Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) Proven knowledge and experience with BillBlast. Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus. Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Strong reading comprehension, analytical and problem-solving skills. Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands. Able to influence/steer at a senior and executive level within and outside client groups Additional Information Pay: $26 - $28/hour It is the policy of Williams Lea to ensure equal opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #LI-Remote #LI-0925 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Drive sales and revenue growth by managing and expanding client accounts through strategic consultative selling of digital media products and solutions. | 7+ years in quota carrying sales role with experience selling programmatic digital media solutions, strong client management, and ability to influence stakeholders. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Senior Account Executive is the principal representative who is responsible for understanding and representing the Digital products, services, and solutions RRD provides to clients. The Senior Account Executive recognizes revenue opportunities and turn leads into long-lasting partnerships. A Senior Account Executive is responsible for promoting sales in creative and effective ways through a sophisticated consultative process with clients. The position requires Digital product knowledge, an understanding of industry trends, and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenue from existing clients as well as new clients and prospects. In this position you will act as a subject matter expert and mentor to less experienced sellers. Key Duties & Responsibilities • Establishing a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company products, services and solutions and capturing all revenue opportunities, expanding knowledge base of client business/objectives and requirements, building meaningful value-added relationships by: Building strong partnerships and sales strategies with existing and new clients through developing a deep understanding of their businesses and marketing/advertising initiatives; Extensive knowledge of all Print products and solutions and how they can provide value to a client’s operations. Engage other RRD product sales experts to propose optimum customer solutions. Effectively communicate how best to promote Company products and services to best fit a client or prospective client's needs (Travel may be necessary) • Maintain and grow customer accounts by: Providing valued, comprehensive and strategic account management; Ensuring tactical and flawless implementation of products, services, and solutions; Researching, tailoring, and teaching commercial insights to clients; and Remaining point of contact to ensure client’s concerns are addressed • Exceed revenue goals and be pro-active in driving revenue. Prospect / new business development to maintain pipelines and increase revenue opportunities Qualifications Education • High School Diploma or GED (Required) • Bachelor's Degree (Required) • In lieu of the above education requirements, a combination of experience and education will be considered. Experience • 7+ years in a quota carrying sales role; demonstrated consistent success over performance. Will consider applicable RRD Account Management experience (Required) • 5+ years of experience selling digital media client solutions (IAB or any others) in the Programmatic Digital Media space • Selling programmatic vs. platforms for specific publishers (Required) • Agency Business Development experience is a plus, particularly with exposure to selling data management/customer data management and creative solutions. Knowledge, Skills & Abilities • Ability to educate and influence stakeholders/audiences resulting in closed/won business. • Ability to handle more complex/strategic accounts; typically interacting with client/prospects higher level executives • Ability to manage multiple clients while seeking new opportunities • Demonstrates leadership qualities. • Effective use of data and insights as a solution selling tool. • Excellent written and oral communication skills. • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results • Knowledge of the Digital MarTech Ecosystem. • Proficiency in Microsoft Office and CRM software, with aptitude to learn system • Microsoft office; Word, Excel, Powerpoint, Outlook • Internal systems: sales forecasting, order tracking, contracts, etc • Videoconferencing • Communication with clients and internal co-workers – all levels of management, business leadership, customers, suppliers and other internal/external entities as required. • Ability to make recommendations and bring out-of-box recommendations to clients and areas that support sales (ie: targeting, marketing and pricing). • Requires broad conceptual judgment and ability to deal with complex factors. • Travel required. • Perform additional responsibilities as assigned. Additional Information This is a salary plus commission program eligible role and the current RRD salary range is $120,000 to $150,000 / year with unlimited commission potential. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range, as well as the commission program, may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. All your information will be kept confidential according to EEO guidelines. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Participate in a two-year rotational Finance Associate Development Program gaining hands-on experience in estimating, manufacturing, pricing, and contracts to prepare for a finance or accounting role. | Bachelor's degree in Economics, Finance, or Accounting, proficiency in Excel, good problem-solving and communication skills, and general finance knowledge. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description If you are interested in launching a career in an exciting industry, the Finance Associate Development Program is an outstanding opportunity! The Finance Associate Development Program is a great way to accelerate your career while helping organizations worldwide communicate more effectively with their customers. During our two-year program, our Associates will gain an understanding of RRD and the role that finance and accounting play through hands-on experience and mentorship. The program will consist of four or five rotations which will prepare the participant for a successful and rewarding career in Estimating. Possible rotations include: Manufacturing, Pricing, Contracts, Estimating, or similar. Finance Associates graduates from the program in two years and ideally move into a Finance or Accounting related role on the Estimating Team. If you are a hard-working, motivated team player, this is the entry-level opportunity for you! We are looking for enthusiastic candidates with excellent problem-solving and communication skills who are ready to roll up their sleeves and get hands-on experience in every facet of our company. Qualifications • Bachelor's degree in Accounting, Finance, or Economics. • Good problem-solving skills. • Good communication skills, both verbal and written. • General technical knowledge of accounting and finance. • Able to apply general functional computer knowledge in utilizing Microsoft Windows Office or other Finance systems to complete work assignments. • Proficient in Excel. • Experience with estimating costs, margins, or markups preferred. • Ability to multi-task and manage shifting priorities and deadlines, with attention to detail and an ability to work both independently and in a team environment. Additional Information The national pay range for this role is $50,000 - $60,000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Serve as liaison between client, sales, and production to ensure timely and accurate execution of client print/direct mail programs and maintain client relationships. | Bachelor's degree or equivalent experience, 5+ years relevant experience, strong communication, organizational, analytical, and computer skills, and ability to manage complex client programs. | Job Description: • Serves as the direct liaison between the client, sales, and production facilities, ensuring timely and accurate production of the client’s program(s) • Manages and develops relationships with client contacts in order to facilitate a positive experience in the execution of programs and recovery activities • Applies knowledge of client’s business requirements to execute successful print/direct mail programs • Engages clients to gather job specifications and translates their requirements into detailed manufacturing and shipping/postal instructions for the disposition of the client’s products • Reviews client requirements for adherence to platform capabilities • Accurately communicates client requirements to internal or external production/service providers • Confer with clients throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs • Troubleshoots specifications and enters orders into production, coordinates the receipt of raw and supplied materials and modifies order instructions for manufacturing as needed for flawless execution • Acts as a communication link between external clients and all internal departments and as a primary point of contact on small and mid-size accounts and/or primary execution-focused contact on large, complex strategic accounts. Requirements: • Bachelor's degree in a discipline related to functional work or role or commensurate business experience preferred • 5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience • Excellent oral and written communication and presentation skills to communicate effectively with clients and across departments to influence decision making • Excellent knowledge of computers, MS Office, MS Office, Google Drive/Chrome • Ability to make presentations and quickly learn new programs and multiple functional areas of the business specific to the job • Excellent working knowledge of the functional area(s) and good knowledge of primary tools or applications used on the job • Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on the department or company • Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs • Very good ability to proactively listen to others to understand issues and situations and handle conflicts in a professional manner • Excellent critical and analytical thinking skills in order to manage complex programs and solutions • Must be a team player and able to successfully partner with other team members to execute processes and programs on behalf of the client. Benefits: • medical, dental, and vision coverage • paid time off • disability insurance • 401(k) with match • life insurance • other voluntary supplemental insurance coverages • tuition assistance • maternity leave • adoption assistance • employer/partner discounts

Format, test, and distribute HTML email campaigns, manage CRM contact segmentation, ensure compliance with data policies, and produce campaign reports. | 3+ years in professional services marketing, HTML knowledge, advanced MS Office skills, CRM familiarity, strong organizational and communication skills. | Fully remote Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. The Email Marketing Coordinator supports the client’s Business Development, and Marketing teams. Primarily responsible for the formatting and distribution via email of the firm's client alerts, news and event invitations. Positions: 2 (two different shift options) Location: Columbus, OH Schedules: Mon- Fri 5AM -1PM AND Mon-Fri 11AM - 8PM Pay: $27 - $28/hour Benefits: • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) • 401k Retirement Savings Plan Including Employer Match • Paid Time Off (PTO) • Life Insurance • Paid Parental Leave • Short-term & Long-term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Domestic Partner Coverage • Commuter Benefits • Legal Assistance • Employee Assistance Program (EAP) • Access to free on-site Gym • Onsite Café • Company Provided Parking • Additional Employee Perks and Discounts Job Description Job duties (* denotes an “essential function”) ■ *Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed. ■ *Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings. ■ *Send emails using the email merge tools. ■ *Help to enforce the firm's data protection and anti-spam policies related to this work. ■ *Make HTML email templates and change existing templates to support business needs. ■ *Configure, test and set up email layout and web response forms to support global Business Development email campaign tracking, and event registration and management. ■ *Create InterAction folders and fields to support events. ■ *Produce follow-up reports and metrics for email campaigns and events. ■ *Help support global team on consistent email marketing system usage. ■ *Suggest improvements to the business processes and to reports generated by the system. ■ *Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's Client Relationship Management system. ■ *Troubleshoot bugs, broken links and other problems. ■ Performs other responsibilities and ad hoc tasks as assigned. Qualifications Job qualifications ■ Associate’s or bachelor’s degree in marketing, communications or business preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the role ■ Three years’ experience in a professional service organization required. 3 – 5 years’ experience preferred; law firm experience and pitch/proposal experience a plus ■ Advanced MS Office skills with understanding of Word formatting ■ Excellent organizational skills, time management and ability to multitask ■ Excellent Attention to detail with emphasis on accuracy and quality ■ Familiarity with Microsoft Dynamics or other CRM applications a plus ■ HTML knowledge required ■ Strong verbal and written communications skills ■ Ability to build strong relationships with clients Supervision · Received: Marketing Supervisor Job relationships · Internal: This position works closely with the Marketing Supervisor/Senior Account Manager and various other WL staff · External: Client’s Marketing team and external vendors Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #GOC #LI-0925 #LI-Hybrid All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

The E-Billing Analyst will manage invoice submissions through various e-billing platforms and resolve related issues for clients. This role requires excellent communication and a high level of professional service to management, attorneys, and staff. | An associate degree or advanced degree in Business, Accounting, or Finance is preferred, along with at least 1 year of e-billing experience in a corporate law department or law firm. Knowledge of legal billing systems and proficiency in Microsoft applications are also important. | Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Shift: Monday-Friday, 8am -5pm EST Location: Fully Remote The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment. This position is part of a rapidly growing team. Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Qualifications Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history 1+ years of e-billing experience within a corporate law department or law firm. Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) Proven knowledge and experience with BillBlast. Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus. Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Strong reading comprehension, analytical and problem-solving skills. Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands. Able to influence/steer at a senior and executive level within and outside client groups Additional Information Pay: $26 - $28/hour It is the policy of Williams Lea to ensure equal opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #GOC #LI-Remote #LI-0925 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Learn and execute sales strategies, prospect and cold call to build accounts, assist senior sales reps, maintain customer relationships, and participate in sales meetings and projects. | Entry-level sales role requiring strong communication, motivation to learn, decision making skills, and preferably a bachelor's degree and CRM experience. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description The Associate - Sales position is a full-time, entry level role that offers a comprehensive four-month training program (Associate Development Program) designed to prepare you as a Sales Associate for RRD. The ADP program is designed to provide you with the necessary sales strategies, practices, and industry knowledge to ensure a successful career as a Sales Associate. Responsibilities: Understand and perform RRD's sales steps through training and observation Learn and successfully execute the arts of prospecting and cold calling to build new accounts Shadow sales representatives (some travel required) Assist senior sales representatives in everyday functions such as sourcing, securing and managing business, both new and existing Attend internal and external sales meetings Maintain relationships with existing accounts and customers Build a sales funnel specific for your post-training assignment Continued development opportunities through marketing and sales publications to increase your understanding of the sales industry Perform other related duties and participate in special projects as assigned Qualifications Bachelor's degree (Preferred) Excellent listening skills to understand customer needs Strong communication skills, both written and verbal High motivation to learn Make data-driven decisions and explain the return on investments to customers Ability to make decisions and solve problems Driven, and motivated to succeed in the sales field Prior experience using a CRM (e.g. Salesforce) (Preferred) Sales internship or experience selling Require reliable transportation method to get to and from clients within the designated territory Additional Information The national pay range for this role is $50,000 - $60,000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Perform reprographics, mail, and intake functions, manage job tickets and logs, troubleshoot equipment, meet deadlines, and interact with clients and team members. | High school diploma, minimum 3 years office services experience preferably in legal, banking, or corporate environment, skilled in mail and reprographics equipment, strong customer service and communication skills, attention to detail, ability to handle confidential information, and work in a fast-paced team environment. | Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly. Job Description Job Description Pay: $21.00/hr The Senior Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Job duties (* denotes an “essential function”) • *Utilize appropriate logs for all office services work. • *Ensure that job tickets are properly filled out before beginning work. • *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures. • *Follow procedures to run jobs in proper order. • *Communicate with supervisor or client on job or deadline issues. • *Meet contracted deadlines for accepting, completing, and delivering all work. • *Troubleshoot basic equipment problems. • Be able to lift up to 50 lbs. on a regular basis. • Prioritize workflow. • Performs Quality Assurance on own and work of others. • Load machines with various paper, toner, supplies. • Answer telephone, emails, and place service calls when needed. • Interact with clients in person, over the phone or electronically. • Adhere to Williams Lea policies in addition to client site policies. • Use equipment and supplies in a cost-efficient manner. • May train new Office Services Associates. Supervision • Number and title(s) of direct reports (if any): n/a • Received: Lead Office Services Associate, Supervisor, Manager, Director Job relationships • Internal: This position works closely with the Office Services team • External: Clients Qualifications Job qualifications • High school diploma or equivalent. • Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment. • Skilled in the use of mail, phone, email, digital reprographics and mail equipment. • Familiar with general back office procedures to meet and maintain client satisfaction. • Proven customer service skills are required in order to create, maintain and enhance customer relationships. • Good written and verbal communication skills, including professional telephone and email etiquette. • Attention to detail with good organizational skills. • Must be able to meet deadlines and complete all projects in a timely manner. • Ability to handle sensitive and/or confidential documents and information. • Able to make independent decisions that conform to business needs and policy. • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. • Must work well in a team environment. • Must be able to interact effectively with multi-functional and diverse backgrounds. • Ability to work in a fast-paced environment. • Must be self-motivated with positive can-do attitude. Statement of other duties This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #LI-0925 #LI-onsite #GOC All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Manage inbound order fulfillment and customer service for print and kitting orders, including process documentation, pricing, and coordination between customers and internal departments. | 3+ years administrative or operational support experience in manufacturing or office environment, strong organizational and communication skills, proficiency with MS Office, and ability to work weekends and holidays. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer. Responsibilities: • May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews. • Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes; Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc); Provide proof of delivery, and order status upon request. • Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products. • Lead efforts to provide process documentation, workflows and job aids for internal and external purposes. • May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. • Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production. • Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems. • Perform pricing/generate quotes. • Verify composition or perform copy prep as needed for order processing purposes. • Manage, client inventory item maintenance in applicable systems, producing and analyzing reports. • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions. • May train and mentor other client care staff members. • Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements. • May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company. • Data entry responsibilities, setting up new items and managing current inventories. • Act as a communication link between external customer and all internal departments. • Performs other related duties and participates in special projects as assigned. Qualifications • HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. • May possess additional education certification in this level. • Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. • Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. • May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. • Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. • Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. • Must be able to work weekends and holidays. Additional Information All your information will be kept confidential according to EEO guidelines. The national pay range for this role is $39,100 to $54,700 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Manage account activities during and after sales, coordinate campaign logistics, resolve production issues, analyze reports, and support sales with client communication and campaign execution. | Bachelor's degree preferred, 3 years relevant experience (paid media preferred), strong communication, organizational and problem-solving skills, and ability to work in a fast-paced environment. | RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description This Account Manager I position is a pivotal part of our digital campaign success. This role will support our team by providing coordination, logistical and admin support for our campaigns to maximize value and results for our client’s campaigns and growth for our company. Through strategic execution and project management, the Account Manager will ensure continuous campaign coordination support for campaigns to deliver as expected, from launch to landing. KEY DUTIES/RESPONSIBILITIES • Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities. • Respond to customer requests and inquiries regarding current and future work. • Resolve issues that may arise during the production of customer products. • Analyze reports and data to identify revenue and cost containment opportunities. • Consult with customers to understand business issues and goals, and works with the customer to develop improved solutions to business needs. • Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths, and weaknesses, and communicates new information to Sales Representatives. • Responsible for collecting, reconciling and submitting client-provided campaign assets. • Owns report creation across products and campaigns. • Sets up dashboards for assigned accounts/campaigns. • Assists with gathering final campaign insights and measurement results. • Participates in account strategy and campaign-related brainstorming sessions and research projects. • Responsible for assigned-accounts’ IO creation and approvals. • Creative oversight. • May be involved in specific customer projects as assigned by sales management. • Performs other related duties and participates in special projects as assigned. Qualifications Qualifications • Bachelor's Degree, preferred. • 3 years of relevant experience (Paid Search/Paid Media preferred). • Ability to excel in a highly dynamic, fast-paced environment that requires a fast learner and flexible thinker. • Detail-oriented and diligent work ethic with excellent communication, organizational, project/time management, and problem-solving skills. • Able to translate previous work experience into very good problem-solving skills and appropriately apply proven solutions. • Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance. • Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine. • Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments. • Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments. • Strong team player. Additional Information The national pay range for this role is $63,300 - $97,400/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. #LI-LC4 All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans