Rotech Healthcare Inc.

Providing support to patients, referral sources, and employees, including insurance verification, data input, and process improvements. | High school diploma, healthcare or billing experience preferred, strong communication skills, and ability to handle sensitive information. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Customer Support Specialist (REMOTE) to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for obtaining billing documentation to maintain patient care for our existing customer base. Pay starting at $15 with potential to earn more depending on related experience This is a primarily remote role; however, candidates must be within commuting distance of any Rotech location for occasional onsite training and equipment needs. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to Team Lead Builds relationships with locations, field management, patients and referral sources Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Conducts insurance verification and eligibility for services/products Daily outbound calling to our customers (patients, referral sources and locations) Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission Maintains accuracy and quality control throughout patient contact and data input, including patient notes May collect co-pays and deductible amounts Obtains authorization, orders and qualification documentation Practices safe work habits, ensuring a safe work environment Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product/service information by answering questions, offering assistance Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Works extensively with eIntake proprietary system as well as HRCM Performs other duties as assigned Travel As needed to Rotech location Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in healthcare administration, patient intake, or insurance verification, preferred One year of related work experience, preferred Medical terminology, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Handling patient information, coordinating with healthcare providers, and managing patient setup and inquiries. | High school diploma or GED, effective communication, basic math skills, and ability to handle sensitive information. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care Complies with all applicable company policies and procedures to meet JCAHO and company standards Complies with and follows internal and company-wide operating protocols in processing role Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day. Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner. Proficient at managing varying expectations per each referral source and sales rep Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Telephone communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Physical Demands Requires long durations of sitting, talking and listening Requires accepting inbound and making outbound calls to patients 100% of the day. Requires close vision to small print on computer and/or tablet and paperwork Work from home position requirements: Have adequate Internet and workspace free from distractions Requires a back-up plan for internet coverage in case of outage or disruptions during scheduled shift. Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Lead and optimize Salesforce platform, manage automation, integrations, and security, and serve as a strategic partner to support business operations. | Extensive Salesforce Service Cloud experience, multiple certifications, expertise in case management and omni-channel, and experience with large multi-site support teams. | OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com JOB INFORMATION: Job Summary We are seeking a highly skilled and experienced dedicated Senior Salesforce Administrator to join our team. In this position, you will lead the administration, configuration, and optimization of our Salesforce Service / Sales Cloud platform. This role will serve as a key expert and strategic partner across departments, ensuring Salesforce is leveraged to its fullest potential to support business goals, improve user experience, and drive operational efficiency. This position pays between $120k/yr. - $140k/yr. depending on related experience, certifications and state hired in. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • This can be a Hybrid position out of the Orlando, FL Office, or can be primarily a Remote position, with periodic travel to the Orlando, FL Office for the right candidate • Opportunity to work in a collaborative, mission-driven environment with cutting-edge technology • Collaborate with cross-functional teams (Customer Service, Sales, Marketing, IT) to gather requirements and translate them into scalable Salesforce solutions • Operate effectively in a fast‑paced, high‑demand Agile environment, adapting to shifting priorities, evolving requirements, and rapid delivery timelines. • Deep experience with roles, profiles, permission sets, public/private groups, sharing rules, user setup, and data visibility and integrity based on a hiarchial setup, e.g. Locations roll up to Area, which roles up to Region, which roles up to Division, etc. • Design, implement, and maintain custom objects, page layouts, workflows/flows, validation rules, process builders, and other automation tools • Evaluate and implement AppExchange solutions and integrations with other enterprise systems • Experience in developing Salesforce Reports, from basic to complex with multi-object joins, including visibility by appropriate profile, role, etc. • Experience to setup and configure Knowledgebase for streamlined usage within Salesforce for internal users, as well as on the Experience Cloud Portal for our customers, to allow for Self-Service, including Next Best Action recommendations • Experience with Call Center CTI Integration with Service Cloud Voice, preferably with Cisco Webex Call Center, or similar call center technology • Experience with configuring Home Page Dashboards, for different groups/roles, in a hiarchial approach so the supervisors up the chain automatically see their teams KPI's, as well as their Case Queues • Experience with setting up AI Bots / Agentforce for Case Deflection on our Customer Experience Cloud Portal, and also auto assistance within Salesforce to help internal users • Heavy emphasis and expertise required for all aspects of Case Management, including but not limited to Case Queues, Case Teams, Case Flows, Skills Routing, Case Routing Rules, Escalation Rules, Entitlements/SLAs, Dynamic Case Layouts based on Case Type/SubTypes, etc. • Heavy emphasis on Omni-Channel Configuration and Auto Routing based on rules and skills for different support teams, for all communication channels including, Voice, Live Chat, SMS Text, eMail, Survey, Call Campaigns, Social, etc. • Lead Salesforce release management, including testing, documentation, and user training • Manage data imports, exports, and data quality initiatives using tools like Data Loader and third-party integrations • Monitor system performance, conduct regular audits, and ensure platform security and compliance • Provide mentorship and guidance to junior admins or analysts, and serve as a subject matter expert for Salesforce best practices • Serve as the primary system administrator for Salesforce Service Cloud, configuring functionality for large multi-center support teams, and field locations • Stay current with Salesforce updates, features, and industry trends to proactively recommend enhancements • Performs other duties as assigned Travel • Up to 10% QUALIFICATIONS: Employment is contingent on • Background investigation (company-wide) • Drug screen (when applicable for the position) • Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience • Advanced degree or equivalent years of experience and certifications, preferably in Computer Science, Information Systems, Business, or related field • Five years of hands-on Salesforce Service Cloud administration experience, with experience with large multi-group and multi-site customer support/call centers • Expert in all Case Management and Omni-Channel functions and best practice architecture • Multiple Salesforce Certifications, including Administrator certifications • Proven experience with Salesforce Lightning, Flow Builder, and advanced automation • Strong understanding of Salesforce security, sharing rules, and data architecture • Excellent problem-solving, communication, and project management skills Preferred Education and/or Experience • Experience in the Healthcare Industry or similar • Experience with Service Cloud third-party integrations (e.g., Service Cloud Voice, Cisco Webex Call Center, SMS Text/email, etc). • Familiarity with Agile methodologies and tools like Jira, Monday.com, etc. • Salesforce Advanced Administrator or Platform App Builder certification • One year of related work experience, preferred Skills and Competencies • Accurately perform simple mathematical calculations • Effectively communicate in English; both oral and written • Interpret a variety of communications (verbal, non-verbal, written, listening and visual) • Maintain confidentiality, discretion and caution when handling sensitive information • Multi-task along with attention to detail • Self-motivation, organized, time-management and deductive problem solving skills • Work independently and as part of a team Machines, Equipment and Technical Abilities • Email transmission and communication • Internet navigation and research • Microsoft applications; Outlook, Word and Excel • Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands • Lift and carry office equipment at times, occasionally moves equipment such as a personal computer or display weighing up to 25 pounds • Requires sitting, walking, standing, talking and listening • Requires close vision to small print on computer and/or tablet and paperwork ROTECH INFORMATION: Benefits • Generous paid time Off and paid holidays • Overtime pay for non-exempt hourly positions based on business needs • Commission for Account Executives • Fixed and variable rate car reimbursement for Area Managers and Account Executives • Employee discount program • Employee recognition program • Bonus and incentive opportunities • Mileage reimbursement (when applicable for the position) • Telephone reimbursement (when applicable for the position) • EAP • 401k • Medical, Prescription, Dental and Vision • HSA and FSA/Dependent Care FSA • Life Insurance, Disability, Accidental death, Identity protection and Legal services • Meru Health Mental health and Mercer SmartConnect Medicare programs • Livongo Diabetes and High Blood Pressure programs • Healthcare Bluebook and RX Savings solutions programs • HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Remote About the Company: Rotech Healthcare Inc.

Manage patient intake, verify insurance, coordinate documentation, and assist with office operations in a home healthcare setting. | High school diploma or GED, with preferred experience in home healthcare, medical billing, or insurance verification, and proficiency with Microsoft Office. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Job Summary Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Ability to work cooperatively with others. Assist with office operations including supply monitoring, deposits, and batch reporting. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Coordinate documentation and service setup for respiratory products and medical equipment. Deal politely with patients and referral sources. Maintain organized records and referral logs in compliance with JCAHO and company standards. Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Manage several tasks at once. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes. Predictable and regular attendance (arrive to work on time). Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Provide technical assistance and support for walk-in and retail equipment requests. Performs other duties as assigned. Why Join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience One year of related work experience, preferred Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with insurance verification and reimbursement practices. Knowledge of medical terminology and durable medical equipment is a plus. Skills and Competencies Ability to interpret and respond to various forms of communication (verbal, written, visual) Capable of working independently and collaboratively within a team Demonstrated problem-solving, time management, and organizational skills Excellent verbal and written communication skills in English Maintain confidentiality and handle sensitive information with discretion Strong attention to detail and ability to multi-task effectively Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Ability to lift and carry office and patient equipment (minimum 35 lbs) May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations Must be able to sit, stand, walk, talk, and listen for extended periods Regular contact with patients and equipment may involve exposure to contagious pathogens Requires close vision for reading small print on screens and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Manage patient intake, verify insurance coverage, coordinate documentation, and support home healthcare services. | High school diploma, experience in healthcare or insurance verification preferred, strong communication and organizational skills. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Job Summary Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Ability to work cooperatively with others. Assist with office operations including supply monitoring, deposits, and batch reporting. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Coordinate documentation and service setup for respiratory products and medical equipment. Deal politely with patients and referral sources. Maintain organized records and referral logs in compliance with JCAHO and company standards. Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Manage several tasks at once. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes. Predictable and regular attendance (arrive to work on time). Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Provide technical assistance and support for walk-in and retail equipment requests. Performs other duties as assigned. Why Join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience One year of related work experience, preferred Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with insurance verification and reimbursement practices. Knowledge of medical terminology and durable medical equipment is a plus. Skills and Competencies Ability to interpret and respond to various forms of communication (verbal, written, visual) Capable of working independently and collaboratively within a team Demonstrated problem-solving, time management, and organizational skills Excellent verbal and written communication skills in English Maintain confidentiality and handle sensitive information with discretion Strong attention to detail and ability to multi-task effectively Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Ability to lift and carry office and patient equipment (minimum 35 lbs) May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations Must be able to sit, stand, walk, talk, and listen for extended periods Regular contact with patients and equipment may involve exposure to contagious pathogens Requires close vision for reading small print on screens and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Grow sales in metropolitan markets by implementing strategies, coaching sales teams, and building relationships with hospital systems. | Experience in healthcare sales, leadership skills, ability to travel extensively, and a bachelor's degree preferred. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a Director of Business Development to join the Rotech team! In this position you will be responsible for growing specific sales territories in metropolitan markets by implementing strategic marketing strategies selling Rotech services to hospitals and hospital systems and other referral sources as defined by VP Sales & Business Development to enhance the overall success and growth of Rotech Healthcare; maximizing success through contractual agreements, Liaisons, Hospital Sales Reps, along with coaching a designated team of Sales Representatives and Clinical Specialists in the assigned market to meet company growth goals and targets with sales leadership expertise and mentoring skills to increase sales performance. This position pays between $95k/yr - $110k/yr depending on related experience and state hired in. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Assesses business potential, competitor activity, sales coverage, Liaison needs and sales strategy for hospitals in assigned metropolitan markets Contacts key personnel in hospital systems to qualify hospital account, determine appropriate sales strategy and implement with Rotech Location Provides strategic sales leadership, training and mentoring to designated Sales Representatives and/or Liaisons Performs frequent field days with designated Sales Representatives Works with VP Sales & Business Development, CSO, VP Field Sales & Ops, RM, AM and LCM to implement sales tools and best practices Keeps updated on industry and market place trends Models effective leadership skills to attain regional goals and budget results Travel Travel extensively via airplane and/or vehicle Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Bachelor’s degree Five years’ experience in Wound Care DME sales or healthcare industry sales; preferred Skills, Knowledge and Abilities Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Understand sales analysis, revenue management and basic corporate financial structure Work independently and as part of a team Physical Demands Lift and carry up to 50lbs during travel Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer / tablet and or paperwork Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Word and Excel Office equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Lead and develop sales strategies and teams to grow hospital and healthcare system accounts in metropolitan markets. | Requires extensive experience in healthcare sales, leadership skills, and strategic planning, with a preference for experience in wound care DME sales. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a Director of Business Development to join the Rotech team! In this position you will be responsible for growing specific sales territories in metropolitan markets by implementing strategic marketing strategies selling Rotech services to hospitals and hospital systems and other referral sources as defined by VP Sales & Business Development to enhance the overall success and growth of Rotech Healthcare; maximizing success through contractual agreements, Liaisons, Hospital Sales Reps, along with coaching a designated team of Sales Representatives and Clinical Specialists in the assigned market to meet company growth goals and targets with sales leadership expertise and mentoring skills to increase sales performance. This position pays between $95k/yr - $110k/yr depending on related experience and state hired in. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Assesses business potential, competitor activity, sales coverage, Liaison needs and sales strategy for hospitals in assigned metropolitan markets Contacts key personnel in hospital systems to qualify hospital account, determine appropriate sales strategy and implement with Rotech Location Provides strategic sales leadership, training and mentoring to designated Sales Representatives and/or Liaisons Performs frequent field days with designated Sales Representatives Works with VP Sales & Business Development, CSO, VP Field Sales & Ops, RM, AM and LCM to implement sales tools and best practices Keeps updated on industry and market place trends Models effective leadership skills to attain regional goals and budget results Travel Travel extensively via airplane and/or vehicle Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Bachelor’s degree Five years’ experience in Wound Care DME sales or healthcare industry sales; preferred Skills, Knowledge and Abilities Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Understand sales analysis, revenue management and basic corporate financial structure Work independently and as part of a team Physical Demands Lift and carry up to 50lbs during travel Requires sitting, walking, standing, talking or listening Requires close vision to small print on computer / tablet and or paperwork Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Word and Excel Office equipment; fax machine, copier, printer, phone and computer / tablet Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Handling patient information, managing orders, verifying insurance, and supporting patient care processes. | High school diploma, communication skills, ability to work independently, and basic computer skills. | About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care • Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner • Complies with all applicable company policies and procedures to meet JCAHO and company standards • Complies with and follows internal and company-wide operating protocols in processing role • Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors • Expected to maintain expertise of insurance requirements for locations serviced in the division • Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise • Internal recommendations: Dedicated Inbox Processor – 20 tickets per day; Inbox/OIP Processor – 10 tickets & 30 OIP accounts per day; OIP Processor – 60 accounts per day (Work rate expectations dependent on tenure of position) • Maintains understanding of internal policies and procedures. • Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner • Proficient at managing varying expectations per each referral source and sales rep • Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line • Work assigned to the CSR Processing Specialist is measured by the Manager’s quantity and quality/accuracy of work completed • Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals • Works with colleague’s to support the overall goals of the team • Work from home position requirements: Have adequate Internet and work space free from distractions • Performs other duties as assigned Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. • Drug screen (when applicable for the position) • Compliance with healthcare facility credentialing process (when applicable for the position) • Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience • High school diploma or GED equivalent, required Preferred Education and/or Experience • Experience with medical equipment, preferred • Experience with medical billing practices and of billing reimbursement, preferred • Experience in medical field and administrative record management, preferred • One year of related work experience, preferred • Medical terminology, preferred Skills and Competencies • Accurately perform simple mathematical calculations • Effectively communicate in English; both oral and written • Interpret a variety of communications (verbal, non-verbal, written, listening and visual) • Maintain confidentiality, discretion and caution when handling sensitive information • Multi-task along with attention to detail • Self-motivation, organized, time-management and deductive problem solving skills • Work independently and as part of a team Machines, Equipment and Technical Abilities • Email transmission and communication • Internet navigation and research • Microsoft applications; Outlook, Word and Excel • Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands • Lift and carry office equipment at times • Requires sitting, walking, standing, talking and listening • Requires close vision to small print on computer and/or tablet and paperwork • Work from home position requirements: Have adequate Internet and work space free from distractions Rotech Information Benefits • Generous paid time off and paid holidays • Overtime pay for non-exempt positions (as applicable) • Commission for Account Executives • Bonus and incentive opportunities • Fixed and variable car reimbursement for Area Managers and Account Executives • Car, mileage, and telephone reimbursement (as applicable) • Employee discount and recognition programs • Employee Assistance Program (EAP) • 401(k), HSA, and FSA/Dependent Care FSA • Medical, prescription, dental, and vision coverage • Life insurance, disability, accidental death, identity protection, and legal services • Meru Health mental health and Mercer SmartConnect Medicare programs • Livongo Diabetes and High Blood Pressure programs • Healthcare Bluebook and RX Savings Solutions programs • Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.