Rockwell Automation (USA)

Providing exceptional customer service, resolving issues, and identifying process improvements in a remote environment. | High school diploma or GED, 2+ years related experience, ability to interpret and respond to customer requests, and system navigation skills. | Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You will support our product and service businesses, you will work in an environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation and work second or third shift. You will report to the Manager, Customer Care and can work remotely. This role will require 2nd shift hours (Shift beginning around 5PM EST weekdays) and work weekends as well as holidays. What you do: Work with partners to provide accelerated and valued outcomes. Prioritize the critical Moments that Matter. Have a clear understanding of measurements which measure the customer experience. Recognize customer needs and address them with urgency. Determine alternative solutions to solve the problem. Be a subject matter expert on business processes. Identify trend and opportunities for root cause resolution, escalating through the proper channel. Collaborate to develop best practices. The Essentials - You Will Have: High school diploma or GED Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: Associate's degree 2+ years related experience Experience interpreting and responding to customer questions and requests. Identifying the urgency of tasks and prioritize accordingly. Working well in a team environment of collaboration. Experience evaluating systems for positive end-to-end customer experience. Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement. Experience documenting customer issues in detail in technology and processes. What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. This position is part of a job family. Experience will be the determining factor for position level and compensation. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. For this role, the Base Salary Compensation is from $40,240.00 - 60,360.00 USD Annual, with an annual target bonus of 4% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. #LI-DM1 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Manage and prioritize the product backlog, collaborate with cross-functional teams to deliver high-value features, and ensure clear communication of requirements. | Experience in Agile environments, product lifecycle management, and strong communication skills; familiarity with firmware or operational processes is a plus. | Rockwell Automation jest światowym liderem technologicznym, który koncentruje się na pomaganiu światowym producentom w zwiększaniu produktywności, zrównoważonego rozwoju i elastyczności. Zatrudniając ponad 28 000 pracowników, którzy każdego dnia czynią świat lepszym, wiemy, że mamy coś wyjątkowego. Za naszymi klientami - niesamowitymi firmami, które pomagają wyżywić świat, dostarczają leki ratujące życie na skalę globalną oraz koncentrują się na czystej wodzie i zielonej mobilności - nasi pracownicy są energicznymi rozwiązywaczami problemów, którzy są dumni z tego, jak praca, którą wykonujemy, zmienia świat na lepsze. Zapraszamy wszystkich twórców, myślicieli przyszłościowych i osoby rozwiązujące problemy, które szukają miejsca, w którym mogą wykonywać swoją pracę jak najlepiej. A jeśli to Ty, chcielibyśmy, abyś do nas dołączył! Opis stanowiska As a Product Owner, you will represent the customer to the DevSecOps development team, and to maximize the value of the product on which the Development Team has worked. You work with Product Management to elaborate the product road map, centering on high-value backlog items, defining crisp acceptance criteria, concentrating on grooming quality backlog item, and avoiding disturbing sprints. You will report to DevSecOps Manager. You will work Hybrid in Mequon, WI. Primary Responsibilities: Manage the product backlog or the prioritized list of requirements for future product development, including expressing the Product Backlogs items Ensure close collaboration with the development team, optimize their performance and the value of their work Order items in the Product Backlog in such a manner so that it achieves the best goals and missions Ensure that the Development Team has the required level of understanding of the items listed in the Product Backlog. Additionally, make sure that the Product Backlog is transparent and clear, showing the way how the Scrum Team will work. Be available to the development team to answer any questions team members have regarding the customer's view of how they're implementing a product feature Collaborate with Product Management to work the product road map, focus on high-value backlog items, define crisp acceptance criteria, concentrate on grooming quality backlog item, and avoid disturbing sprints Ensure user stories are “ready” for development to start work and that each story has the correct acceptance criteria Work with engineering and quality assurance to ensure the right customer problem is solved. This can involve sharing market research and competitive analysis with the team to best focus their efforts. Contribute to the work of the Product Manager as they define a product strategy and track progress towards the release of a product. The job may involve some or all of the following tasks: Create the product vision and roadmap which accomplishes the goal of the vision. Develop positioning for the product. Work with a cross-functional team in planning a product release. Develop personas either alone or together with a team including user experience experts. Define customer needs and the associated features to meet those needs. Advocate on behalf of the customer for the development team. Prioritize defect or bug resolution. The Essentials - You Will Have: Bachelor's Degree or Equivalent Years of Relevant Work Experience Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: 5+ years of experience working in an Agile environment, knowledge of Agile frameworks and the ability to apply those frameworks Work experience as a Product Owner or similar role in product management. Scaled Agile Framework Product Owner / Product Manager certification is a plus. Hands-on experience managing all stages of the product life cycle. Technical background with knowledge of firmware development and operational processes. Experience releasing FW products that meet our goals. You will need to communicate both written and verbally to global team members. Excellent teamwork skills especially with people less experienced in communication. What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. #LI-Hybrid #LI-LifeAtRok #LI-SS1 Jesteśmy pracodawcą równych szans, również dla osób z niepełnosprawnościami i weteranów. Jeśli jesteś osobą z niepełnosprawnością i potrzebujesz pomocy lub uzasadnionego udogodnienia podczas procesu aplikowania, skontaktuj się z naszym zespołem usługowym pod numerem telefonu +1 (844) 404-7427. Polityka hybrydowa firmy Rockwell Automation zakłada, że pracownicy powinni pracować w placówce Rockwell co najmniej w poniedziałki, wtorki i czwartki, chyba że mają obowiązki służbowe poza biurem. Rockwell Automation, Inc. (NYSE: ROK), jest globalnym liderem w dziedzinie automatyzacji przemysłowej i transformacji cyfrowej. Łączymy wyobraźnię ludzi z potencjałem technologii w celu rozszerzenia tego, co jest możliwe z ludzkiego punktu widzenia, dzięki czemu świat staje się bardziej produktywny i bardziej zrównoważony. Rockwell Automation z siedzibą główną w Milwaukee w stanie Wisconsin zatrudnia około 23 000 pracowników obsługujących naszych klientów w ponad 100 krajach. Aby dowiedzieć się więcej o tym, jak wprowadzamy w życie The Connected Enterprise w przedsiębiorstwach przemysłowych, odwiedź www.rockwellautomation.com.

Manage and maintain sales demonstration equipment, support technical operations of the Customer Experience Center, troubleshoot hardware/software issues, and coordinate equipment installation and deployment. | Associate degree or equivalent experience, 5+ years with control systems, knowledge of Rockwell Automation products and software, technical writing and customer-facing skills. | Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description We are looking for a Lab Technician to manage and maintain sales demonstration and experience equipment at Rockwell Automation's Headquarters in Milwaukee, WI used by onCourse and our Customer Experience Center. Our Customer Experience Center (CxC) Program is a focused on delivering exceptional customer engagement through intentional experiences. We are looking for someone committed to customer service who thrives on the challenge of exceeding client expectations. Rockwell Automation's onCourse program is used globally by Rockwell Automation sales and distributor specialists to deliver remote product demos, training sessions and technical seminars to customers. The onCourse hardware offering gives the field remote access to a shared set of Rockwell equipment that is readily available and easy to use. Your Responsibilities: You will work with a global and cross functional team including: Commercial Engineers, Competency Instructors, and Subject Matter Experts, etc. Responsible for supporting projects to implement enhancements and/or refresh the center's equipment offering. New equipment or panel designs Installation and commissioning of new equipment and/or infrastructure Setup, test, and validate content within the lab / onCourse infrastructure. Serve as administrator for the daily onCourse hardware center operations. Manage reservation processes: Reviewing / responding to requests Assist with deployments of assets Provide program support: Responsible for troubleshooting hardware / software / firmware issues Respond to user requests, questions and concerns in a timely manner Serve as the primary resource that manages the daily technical operations of the Milwaukee CxC – including IT, AV and Rockwell technology. Ensure all assets are operational for CxC Tours Identify and create new processes and workflows to improve the technical operations of the center Support the expansion of technology in the space and the sharing of knowledge to others Expected to maintain and continue development of technical expertise with Rockwell Automation products and solutions. The Essentials - You Will Have: Associate Degree or equivalent combination of skills, experience, and education. Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: A minimum of 5 years of demonstrated experience with overall control systems. Knowledge of Rockwell Automation core products, including: PLCs, Motor Control, Operator Interface, Networking / Communication, Safety and I/O Experience with Rockwell Automation core software: RSLinx, RSLogix 5000, Studio 5000, Connected Component Workbench, FactoryTalk View ME/SE and ViewDesigner Good technical writing skills, able to present topics to small groups. Field and/or direct customer experience. Ability to perform multiple tasks simultaneously and prioritize accordingly. A desire to learn new products/technologies outside current areas of expertise. Ability to lead projects, including coordination with 3rd party vendors. Experience with cloud infrastructure and/or virtualization software. Networking knowledge with system level troubleshooting ability. What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. #LI-Onsite #LI-DM1 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Participate in a 2-year rotational leadership development program involving multiple US locations and exposure to industrial automation technologies. | Recent graduate with a bachelor's or advanced degree, legal US work authorization, leadership experience, and willingness to relocate multiple times. | Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Rockwell Automation's Leadership Development Program (LDP) is a distinctive 2-year program that produces world-class leaders. Program participants craft 4 personalized rotations in different US geographies, gaining exposure to the organization, working with leaders, and developing the skills needed to shape the company's future. You will directly contribute to business-critical projects and product launches, and you will be exposed to leading-edge industrial automation technology that is developed within Rockwell Automation's major business segments in support of The Connected Enterprise. This may include rotations in software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more. This may be for you if: You have a passion for designing and developing products You love to code, tinker, repair, test, and problem-solve You want to deepen and stretch your technical skills You crave new experiences and challenges; you embrace the unfamiliar You have career aspirations to manage people and develop others You are geographically flexible and willing to relocate multiple times over a 2-year duration We are looking for recent graduates ready to start in 2026. Basic Qualifications: Bachelor's or advanced degree from an accredited college or university Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. This includes STEM/OPT/CPT visas. Preferred Qualifications: Recent graduate or graduating before June 2026 (May 2025, December 2025 or May 2026) 3.0 GPA Prior internship or co-op experience with Rockwell Automation Demonstrated leadership experience Involvement in community service extracurriculars or volunteerism Career interest in Team Lead, Engineering Manager or senior technical leadership roles What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-DNI We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!