Rocket Money

Manage day-to-day operations and lead launch of new deposit products ensuring scalability and compliance. | 4+ years in business operations or similar role with strong communication, project management, and data-driven decision making. | ABOUT ROCKET MONEY 🔮 Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. We help our members understand and optimize their financial lives, and increasingly, we help them grow their money through consumer-friendly savings products. As we expand our portfolio of deposit products, we’re looking for a strategic, hands-on operator to own and scale Business Operations for this critical business line. ABOUT THE ROLE 🤹‍♀️ The Business Operations Manager, Deposit Products will be the operational owner for Rocket Money’s deposit products. You will run Business Operations for our existing Smart Savings account (FBO), lead the launch of our upcoming high-yield account (HYSA/HYCA), and build the operating foundation for any future deposit products. This role sits at the intersection of product, partnerships, compliance, finance, and operations, acting as the connective tissue that ensures our deposit products are safe, scalable, compliant, and financially sound. You will proactively shape how these products work end-to-end: operational design, partner readiness, risk and fraud oversight, issue management, and ongoing performance. If you love ambiguity, enjoy architecting systems from scratch, and thrive as the “go-to person” for a complex business area, this role is for you. WHAT YOU’LL DO 📌 Business Operations Owner for Deposit Ops Own day-to-day business operations for Smart Savings and future deposit products. Monitor product health, financial drivers, risks, and operational KPIs; identify trends and propose improvements. Translate business goals into operational plans and ensure flawless execution. 🚀 Lead the Launch of New Deposit Products Drive the launch of our new high-yield deposit account, scoping requirements, coordinating across partners, designing processes, and unblocking issues. Build the operational infrastructure for future deposit products (policies, workflows, metrics, performance guardrails). 🤝 Partner, Vendor & Cross-Functional Management Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders. Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery. 🛠 Operational Excellence & Problem Solving Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling, and more. Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes. Create clarity in ambiguous situations; proactively identify gaps before they become problems. 📣 Communication, Documentation & Alignment Craft clear, concise documentation (procedures, decision proposals, project plans). Align cross-functional teams around decisions, timelines, and risks. Present insights and recommendations to leadership with confidence and clarity. WHAT SUCCESS LOOKS LIKE 💫 In your first 90 days: You understand our business model, partners, compliance constraints, and operational pain points. You’ve taken ownership of Smart Savings operations and delivered improvements with measurable impact. You’ve built early foundations for the high-yield account launch. Within your first year: You’ve successfully launched the high-yield account and built a scalable operating model for it. You’re the recognized owner and subject-matter expert for deposit product operations. You’re anticipating problems, driving cross-functional alignment, and steering the roadmap for operational growth. ABOUT YOU 🦄 4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role. You thrive in ambiguity and act like an owner; you’re energized by figuring things out. Exceptional communicator; you can make complex systems simple. Strong project manager with a bias toward action. Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables). Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness. You enjoy moving between strategy and execution, zooming out to see the whole system and then rolling up your sleeves to get things done. PREFERRED QUALIFICATIONS Experience in regulated fintech, banking, or payments. Experience launching and scaling deposit products at a fintech. WE OFFER 💫 Health, Dental & Vision Plans Life Insurance Long/Short Term Disability Competitive Pay 401k Matching Team Member Stock Purchasing Program (TMSPP) Learning & Development Opportunities Tuition Reimbursement Unlimited PTO Daily Lunch, Snacks & Coffee (in-office only) Commuter benefits (in-office only) Additional information: Salary range of $120,000 - $160,000 + bonus + benefits, based on job-related knowledge, skills, and experience. Base pay offered may vary depending on job-related knowledge, skill, and experience. Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Manage all operational and business aspects of BPO program including SOP development, daily operations, and vendor partnership coordination. | Over 3 years experience in BPO or business operations with strong vendor management, workflow issue resolution, and data fluency skills. | ABOUT ROCKET MONEY 🔮 Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. ABOUT THE ROLE 🤹‍♀️ You will be responsible for all operational and business components of our BPO program - including SOPs, reporting, issue resolution, and vendor performance management Lead daily operational oversight and serve as the primary internal point of contact for all BPO partners Partner closely with Product, Engineering, Finance, and Ops leadership to align BPO operations with broader business priorities and drive cross-functional execution Build and maintain operational reporting, delivering performance insights and providing regular recommendations for improvement Design and implement process improvements that drive consistency, efficiency, and quality across all outsourced functions Conduct and refine QA programs with calibration sessions, agent feedback, and performance reviews to continuously raise output quality Constantly strive to improve team-level KPIs, holding vendors accountable to targets while identifying opportunities to optimize cost, quality, and throughput ABOUT YOU 🦄 3+ years of experience in BPO Management, Business Operations, or Strategy Proven experience managing remote vendor teams in a high-volume environment Hands-on experience with daily production oversight and operational metrics Ability to diagnose workflow inefficiencies and build practical solutions Data fluency — comfortable building dashboards, reading trends, and presenting findings to senior stakeholders Experience in fintech or financial services a plus WE OFFER 💫 Health, Dental & Vision Plans Competitive Pay Matching 401k Unlimited PTO Lunch daily Snacks & Coffee Commuter benefits Additional information: Salary range of $100,000 - $130,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skill, and experience. Rocket Money, Inc is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Lead technology strategy and architecture for healthcare SaaS platforms and analytics ecosystems. | Over 20 years of leadership in healthcare data platforms and cloud SaaS solutions, with strong skills in data engineering and platform architecture but no explicit Node.js, React, or AI/ML experience. | ABOUT ROCKET MONEY 🔮 Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. ABOUT THE TEAM 🤝 On Team Intel, our mission is to take complex financial data and provide magical, data- and AI driven experiences to our millions of users. We’re a small but high-impact team where engineers are empowered to be co-owners of every step of the ideation → deployment lifecycle. Because of this structure, engineers on Team Intel must care deeply about our users and combine technical + creative energy to build brilliant products that make their financial lives easier and better. If you are an AI/ML-passionate software engineer, this is an incredible opportunity to be positioned to grow your capabilities in this skill set. IN THIS ROLE, YOU'LL: Work on a cross-functional team of software engineers, ML engineers, and product managers to implement full-stack, user-facing features at the core of Rocket Money Implement AI/LLM/ML tools our ML engineers are building (and if you’re willing, contribute to the building of them yourself!) Develop with TypeScript across the Node.js, GraphQL, and PostgreSQL stack - mostly shipping backend features, but also at times building user interfaces using React in order to own the full-stack and experiment quickly Own complex features end-to-end, from initial product & technical design stages through to production, ensuring the appropriate engineering rigor has been applied for scalability, reliability, and observability Help to maintain our high technical bar, participating in code reviews and design discussions to ensure that we're applying appropriate rigor to our software development process Support a collaborative and innovative culture by sharing your ideas via RFCs, participating in solution ideation, and giving your peers thoughtful feedback on their code and their proposals ABOUT YOU 🦄 You have 5+ years of professional experience working with some combination of Node.js/TypeScript, React (or similar framework), and Postgres (or similar relational database). Experience with GraphQL is a plus: it’s what we use. Experience with Python is a plus: it’s what the ML engineers we work with use. Experience with training/tuning ML/AI models is a plus: software engineers on this team can certainly contribute in this arena. Experience with ops/infra is a plus: we have a great infra team, but the more we contribute to shipping, the better it is for us. You are curious/interested in machine learning and the rapidly-evolving world of AI, and are excited about the opportunity to work side-by-side with ML engineers and help ship ML products to users. You're not just interested in what you're building, but also why you're building it. You have a drive to ship product that deeply matters to users. You get energized by complex problem spaces with many edge cases. You love distilling ambiguity into tractable todos. Personal finance has a LOT of data-variability - building elegant features that work for everyone is not for the faint of heart! You love continual evaluation & improvement and enjoy ideating on how to launch a v1 with a feedback loop as the means of training a brilliant v2. You have the same mentality about yourself and love giving & receiving feedback. WE OFFER 💫 Health, Dental & Vision Plans Life Insurance Long/Short Term Disability Competitive Pay 401k Matching Team Member Stock Purchasing Program (TMSPP) Learning & Development Opportunities Tuition Reimbursement Unlimited PTO Daily Lunch, Snacks & Coffee (in-office only) Commuter benefits (in-office only) Additional Information: Salary range of $150,000 - $185,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience. Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Drive strategic planning, coordinate cross-team data initiatives, and ensure successful delivery of technical programs. | Experience leading technical projects in a product or data organization, familiarity with agile methodologies, and supporting experimentation and analysis efforts. | ABOUT ROCKET MONEY 🔮 Rocket Money's mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. ABOUT THE TEAM 🤝 We're looking for a talented Technical Program Manager (TPM) to join our team and accelerate data initiatives that help scale Rocket Money's technology organization. In this role, you'll drive cross-functional collaboration, strategic planning, and successful delivery of core technology initiatives, with a primary focus on data programs and projects. You'll work closely with the Data Analytics, Analytics Engineering, Machine Learning Engineering and Data Platforms teams to execute on key data programs that impact our entire product technology ecosystem. The ideal candidate brings both strategic vision and hands-on program management capabilities to advance our data-driven goals. As a member of our newly formed TPM team, you'll have the unique advantage of working across the product technology organization with the benefit of a discipline-focused peer group. You’ll report to our TPM Team Lead, while working day-to-day in a matrix structure supporting data programs. The ideal candidate is a true systems thinker who shines at connecting the dots and translating complexity into clear, actionable plans. You know when to monitor, when to support, and when to facilitate action; you understand that intention and follow-through are critical to being an effective TPM. Success in your first year looks like becoming a key thought partner for Data Platforms, supporting the program’s growth as they build scalable, secure infrastructure that empowers all data practitioners across Rocket Money. You’ll dive into Rocket Money’s experimentation frameworks, connecting partners across data, engineering, product, research, and design to drive impactful improvements, thoughtful iteration, and consistency. ABOUT THE ROLE 🤹 In this role, you will: Place the long-term success of the Data team’s technical programs at the core of your responsibilities. Align initiatives across teams and departments, guide programs toward strategic goals, and monitor program-level impact and outcomes. Guide key programs such as Experimentation and Data Governance, while proactively identifying new strategic opportunities and championing the overall health and maturity of the data organization. Facilitate the development of program OKRs, annual planning, quarterly roadmaps, program plans, and sprint plans that balance team needs and organizational priorities, in close collaboration with partners. Ensure delivery and completeness by leading key activities: backlog refinement, planning, prioritization, diverse stakeholder alignment, resolving blockers, risk escalation, and maintaining comprehensive status views. Implement systems that streamline operations, reduce misalignment, and maintain high quality standards. Have the intuition to add value through structure without introducing too much red tape. Lead and coordinate large cross-functional projects for the technology organization at R$, including initiatives outside core Data programs as required. Champion the organizational impact of data by bringing data lifecycle considerations to the forefront of cross-functional initiatives, maximizing both impact and learning. Serve as an extension of our Technology team when working with counterparts inside R$ and the Rocket Family of Companies. ABOUT YOU 🦄 5+ years of experience leading technical projects in a product technology organization, and 1+ year in a technical program management role. You have worked with agile development teams and are familiar with the key concepts. You have partnered with Data teams and have hands-on experience supporting experimentation and analysis focused efforts, backed by a strong understanding of the Data Lifecycle and the Software Development Lifecycle (SDLC). You thrive on bringing clarity and organization to teams, not just resolving blockers, but getting to the heart of why they start in the first place. Critical thinking is your superpower. You’re skilled at solving tough, multi-layered problems, often several at once, in dynamic environments. You know how to track and communicate the ROI of deeply technical projects. You act as the technical glue, connecting teams, bridging knowledge gaps, and building trust and collaboration wherever you go. You have great intuition around when you can advocate on behalf of others, and know when to pull in other team members to help drive something forward. You bring a caring approach to your work, understanding that successful programs are built on strong relationships and psychological safety. Communication is an art for you. You have a high level of emotional intelligence, and feel confident influencing outcomes without direct authority. WE OFFER 💫 Health, Dental & Vision Plans Life Insurance Long/Short Term Disability Competitive Pay 401k Matching Team Member Stock Purchasing Program (TMSPP) Learning & Development Opportunities Tuition Reimbursement Unlimited PTO Daily Lunch, Snacks & Coffee (in-office only) Commuter benefits (in-office only) Additional information: Salary range of $100,000 - $150,000/year + bonus + benefits. Base pay offered will vary depending on job-related knowledge, skills, and experience. Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.