Roche

Provide technical support and troubleshoot software, reagents, and electro-mechanical equipment issues for customers and internal departments. | Requires associate or bachelor degree with strong customer service skills; experience with LIS/LIMS or IT middleware preferred. | At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Location: Remote but part of the initial training maybe in Indianapolis, IN. Schedule: This position is within a 24/7 call center. It is expected for this individual to be open to working 1st, 2nd and 3rd shift. Your schedule will be determined on a quarterly basis. This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. The Opportunity This position provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center. This individual may also provide technical assistance to sales, marketing and other Roche departments. You will analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action. You will also serve as the primary support liaison between Roche and the customer. This individual will recommend solutions to customer’s application questions and maintain database of problems so that recurring problems can be analyzed and reported. You will knows and apply the fundamental concepts, practices and procedures of the particular field of specialization. You will have significant on-the-job training or formalized education in specific area. Requires some evaluation, originality or ingenuity. This individual will contribute independently or with a team towards a program or department goal or service. You will Interface with internal customers and departments. This individual is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Who You Are You hold an Associate’s Degree in Electronics (or equivalent military training or related field engineering experience), Medical Technology or related field. Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships. Effective communication and customer service skills. Preferred Requirements Bachelor of Science. IT Middle ware experience. LIS/ LIMS Experience. Security, Network+, Call Center IT Experience, Industry experience. Ability to gain a basic knowledge of all Roche products within the business area. Relocation benefits are not eligible for this job posting. The expected salary range for this position based on Indiana is $47,600.00 - $88,400.00/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits Are you ready to apply? Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Lead development of access and contracting strategies for health systems and align customer strategies with therapeutic priorities. | Bachelor's degree and 5+ years in pharmaceutical market access or payer strategy with US reimbursement expertise. | The Opportunity As the Senior Manager, Customer Segment Strategy - Health Systems, you will lead the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within the Health Systems segment. Acting as a critical subject matter expert, you will provide analytical rigor, strategic recommendations, and negotiation strategies to Customer Engagement (CE) Account Teams and Market Access leaders. This role bridges the gap between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads, ensuring a customer-centric approach that directly impacts Genentech's P&L and patient access. Lead the development of access and contracting strategies from concept through execution to maximize patient access and protect Genentech's profitability across the Health Systems segment. Act as the strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand and Therapeutic Area priorities. Navigate ambiguity to lead high-impact, cross-portfolio initiatives for new customer types or segments requiring innovative access approaches. Provide robust negotiation support and relevant talking points to account teams, participating directly in customer-facing engagements as appropriate. Synthesize contract performance insights across key customers to share scalable learnings with senior leaders, influencing product-level contracting strategies. Partner with Segment and Regional account leadership to build strategic alliances, support account planning, and resolve complex reimbursement challenges. Monitor and analyze industry trends, policy reforms, and customer evolution to proactively mitigate risks and leverage emerging commercial opportunities. Who You Are: Bachelor’s Degree in relevant discipline 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance 5+ years of work experience in a Market Access function Broad and diversified US Market Access experience to include multiple therapeutic areas Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape Significant experience in developing and executing access strategies Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross functional teams Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences Preferred Qualifications: MBA or other advanced degree Direct customer experience in relevant segment Location Primary preferred location is South San Francisco at our Genentech Campus, however position is full-time remote-eligible Relocation benefits are NOT offered on this posting If remote, incremental travel may be expected to facilitate cross-functional relationship development and stakeholder engagement, and must be available to travel on short notice for on-site support. Travel: Estimated 25% travel includes account planning and customer interactions. The expected salary range for this position based on the primary location of South San Francisco, CA is $161,000/yr to $299,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits #LI-CM4 Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. Who We Are Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. The next step is yours. To apply today, click on the "Apply for this job" button. Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Develop and execute integrated communications strategies supporting therapy areas and medicines, managing media and stakeholder engagement. | 8+ years in strategic communications with media relations experience and scientific content translation skills, plus strong writing and leadership counseling abilities. | Senior Manager, Product Public Relations Why Genentech From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. Utilizing innovative methods to identify patients who may benefit from treatment, we must take a highly strategic approach to patient access while assisting patients and their caregivers to navigate the healthcare system. The Opportunity This role is accountable for development and execution of communications and public relations strategies that are integrated with Commercial, Public Affairs & Access, U.S. Medical Affairs, cross-functional Global colleagues and other internal stakeholders. The candidate for this role will have an understanding of the communications and campaign requirements for reaching a wide range of audiences, including media, healthcare professionals, patients and policy makers. Key Accountabilities Develop and execute insights-driven, high impact and integrated U.S. communications and public relations strategies in support of assigned therapy area and/or medicine(s), ensuring alignment with business objectives. Proactively engage media and influencers (traditional and social) around data and regulatory milestones and opportune media moments. Serve as media relations expert by maintaining relationships with key reporters, developing pitch angles with the goal of delivering thoughtful, positive news coverage. Support issues preparedness. Anticipate emerging issues and develop mitigation plans, including scenario planning, timely internal stakeholder alignment, message development, training for key internal stakeholders and issues supervising. Work closely with Legal, Regulatory, Medical and other key internal stakeholders on the review and approval of multiple materials/assets. Effectively manage agency relationship and budget to ensure delivery of their support through clear objectives, KPIs, continued drive for excellence and innovation. Qualifications 8+ years of experience and established track-record of delivering impactful, strategic and content-rich communications programs, and proactive stakeholder management with demonstrable measures of success. Solid understanding of clinical data and regulatory milestones. Experience in translating scientific/technical content for a broad range of audiences. Experience in crafting consumer- and HCP-facing campaigns supporting brand strategic objectives; ability to apply patient journey and other audience insights to develop programming effecting behavior change. Ability to combine strategic thinking with hands-on-delivery. Ability to work independently, but knows when to flag potential issues to manager and leadership in a timely manner. Outstanding writing skills and proven media relations and digital communications skills. Strong oral and presentation skills; ability to negotiate and persuade. Significant experience in leading issues preparedness and issues management in a similar environment. Proven capability to influence and counsel senior leaders and teams across functions and geographical boundaries. Ability to work on multiple projects simultaneously and deal with rapidly changing priorities. Excellent interpersonal skills; hardworking team player and self-starter. Ability to work in a global environment including understanding of cultural differences. Requires about 25 to 35% domestic travel. Location This position will be based in South San Francisco Relocation Benefits are not available for this role Roche Operating Principles Put Patients First: I always act as if patients I know are in the room and do what’s best for them Follow the science: I seek answers through experiments, data and debate, and act on facts Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less Make impact now: I take accountability to do what’s right, deliver value fast, and don’t wait for certainty Think long term: I choose actions today that benefit future generations The expected salary range for this position based on the primary location of California is $141,700.00 – $263,100.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below. Benefits Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. Who We Are Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. The next step is yours. To apply today, click on the "Apply for this job" button. Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Design, optimize, and troubleshoot high-throughput sequencing assays and workflows for clinical diagnostic applications, develop and maintain bioinformatics tools and pipelines, and collaborate with multidisciplinary teams. | PhD or Master's in Bioinformatics or related field, 4+ years industry experience in clinical diagnostics, proficiency in R/Python, strong molecular biology knowledge, and experience with sequencing data and workflow management. | At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position We are seeking a talented and highly motivated Bioinformatics Scientist to support the development of Roche Diagnostics Molecular Assays that have a global impact on patient care. This role requires a broad understanding of assay development across diverse technologies, including NGS, Nanopore sequencing, and PCR. The successful candidate will collaborate closely with bioinformaticians, wet lab scientists, and external customers to design, implement, and maintain internal algorithms and tools for clinical diagnostic assay development. The Opportunity: • Collaborate with multidisciplinary teams of molecular and computational biologists, as well as wet lab scientists, to design, optimize, and troubleshoot advanced high-throughput sequencing assays and workflows for clinical diagnostic applications. • Contribute bioinformatics expertise throughout the assay development lifecycle, including initial sequencing, validation, and production implementation, by developing and maintaining analytical tools and pipelines for processing diagnostic data from tumor, germline, and cell-free DNA samples. • Create, implement, and streamline bioinformatics tools and workflows in partnership with wet lab scientists to enhance assay development efficiency and data quality. • Provide hands-on troubleshooting to ensure data quality, integrity, and accessibility across the diagnostic workflow, while addressing the needs of internal and external stakeholders through scientific and business analyses. • Advocate for best practices in documenting, training, and scaling algorithms, tools, and workflows to ensure reproducibility and scalability. • Clearly communicate project outcomes and team progress across various teams and organizational functions to promote alignment and collaboration. Who You Are: • You have a PhD or Master's degree in Bioinformatics, Computational Biology, Statistics, or a related field. • You have 4+ years of industry experience in clinical diagnostics or a related domain. • You have expertise in DNA/RNA sequencing data analysis and interpretation. • You are proficient in programming skills in R and/or Python, with experience working in a distributed Linux environment. • You are proficient in creating clear, insightful visualizations of complex biological data, with strong presentation skills to effectively communicate results to both technical and non-technical audiences. • You have a strong understanding of molecular biology principles and hands-on familiarity with next-generation sequencing laboratory processes. Able to work closely with bench scientists to troubleshoot experimental and workflow issues. • You are skilled in writing and maintaining bioinformatics workflows using workflow management systems such as Snakemake or Nextflow • You have demonstrated the ability to independently develop informatics solutions and contribute to scientific informatics initiatives. • You have a solid understanding of cancer biology and in vitro diagnostics (IVD). Preferred Qualifications: • Proficiency in C++ or Java is a plus. This is a remote position based within the US. The expected salary range for this position is based on the primary location of Pleasanton, CA. 116,750 - $217,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.