Roblox

Support and coordinate developer programs and events, including conferences and awards, and engage with the developer community. | Experience with event planning, external vendor collaboration, and video game development. | Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Developer Program Manager on the Developer Relations team you'll join a growing organization which enables the success of developers on our platform through a variety of programs. You will report to the Senior Program Manager which falls under the International Community Team. The Developer Program Manager will support programs such as Roblox Developer Conference, Roblox Innovation Awards, and Developer Awards. You will be a voice of the development community by aligning on goals that create value for both our developers and the team. You are: Collaborative understanding that the best way to build something great is to coordinate the work of many people - you're a team player. Detail Oriented with an ability to program solve Communication Focused with excellent verbal and written skills Systematic with the capability to focus on multiple programs while balancing our mission Self-Directed with the ability to establish your own work and processes You will: Partner with members of the Marketing Events Team to orchestrate the Roblox Developer Conference, Roblox Innovation Awards and other developer events. Communicate with vendors and internal partners to release the Developer Awards program on a quarterly basis Engage with the developer community for event and speaker preparation and travel logistics. Develop reports to reflect the impact and health of all the programs you own Support programs to help empower and champion developers worldwide on the Roblox platform Travel for global developer events - 30% You have: Experience working and collaborating with external vendors Experience with event planning and coordination Experience with video game development For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $112,720—$141,990 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

Support operations and product teams by developing processes, analyzing data, and managing projects to enhance customer support experiences. | Requires 5+ years in operations or product support, process development, data analysis, and cross-team collaboration, with a bachelor's degree or equivalent experience. | Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're building the future of entertainment, and our Support Operations team plays a crucial role in ensuring a positive experience for our growing community. Support Operations is chartered with enabling Roblox’s customer service operations teams, through change management, subject matter expertise and by transforming the customer experience through strategy and execution. Product Support Managers power that mission, owning the end to end service delivery experience for the product and feature teams they support. We're looking for an experienced Senior Product Support Manager to join our Support Operations team, focused on delivering exceptional agent and user experiences across some of our most important segments of users. You will report to the Senior Manager of Support Operations and work across teams at Roblox to make a step-change in the support experience. You will become a subject matter expert on specific Roblox’s product strategies, creating and innovating high-quality support experiences through chatbot and agent support channels. This role is highly cross-functional, bridging the gap between operations and product. Through data-driven insights, you will develop recommendations for process improvements, product enhancements, agent tooling and automation improvements that enable a more frictionless, consistent customer experience. You will act as the voice of the customer to the Product team, influencing their product roadmap by providing insights gained from our global customer interactions. You will also work with Engineering to ensure that identified gaps are addressed and resolved in a timely manner. Lastly, as you create recommendations, you will operationalize these recommendations through strong program management in partnership with Operations, Product, Marketing, Finance, and others. You Will: Build high-performing business processes and procedures for supporting user segmentation models and for our highest value and creator based product areas. Use metrics to set the strategy and goals for improving and building our business processes and optimal workflows that can build to scale while simultaneously driving improvements in customer and product satisfaction Provide insights and feedback from customer interactions that can be leveraged to assist Product management in building their product roadmap Build and document knowledge guidance and processes for support methodologies, including documentation around internal and external audiences and macro development. Drive scope and execute large, multi-quarter projects to provide our customers and support agents with technology, training, and knowledge/workflows solutions that improve top-line metrics (e.g. Correct Outcome Rates, Contact Rate, Average handle time, recontact rate and more, etc) Build Product Support launch management and Go-To-Market documentation for CS Operations teams to ensure readiness in support functions. You Have: 5+ years of experience in operations management or product support, with a focus on content safety moderation workflows 5+ years of experience developing processes to improve operational efficiency 5+ years of experience using data to lead decision-making Strong program management skills, with experience leading projects at scale Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces Bachelor's degree in business, operations, or a related field or equivalent experience You Are: Versatile: You are comfortable with several languages and technologies already and take a creative and strategic approach to solving hard problems. Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions. User Oriented: You always start with the needs of the user, whether they are Roblox users or internal engineers before architecting a solution. Team-oriented: You lift up your peers and find ways to make the team stronger. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $174,100—$207,480 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

Lead the vision and execution of risk management systems for payments at Roblox, ensuring secure, scalable, and compliant transaction processing. | Deep experience in building scalable distributed systems, managing engineering teams, and expertise in payments, fraud detection, AML, or risk engine architecture. | Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As an Senior Engineering Manager in Payments - Risk, you will lead the vision and execution for the core risk services that facilitate fiat monetary transactions on the platform. You will sit at the intersection of high-scale distributed systems and machine learning, building the architecture that protects a multi-billion dollar economy. You will not only drive the technical roadmap for risk detection but also shape the long-term vision for how Roblox’s economy grows with financial safety. This role is of extremely high importance, directly impacting Roblox's revenue, margins and user experience globally. You will be working directly with a number of cross-functional partners from Product teams, all the way to Finance and Accounting, influencing our business growth direction. Specifically, your team will be responsible for the mission-critical systems that handle: Real-Time Risk & Fraud Decisioning: Architecting and maintaining low-latency engines that evaluate billions of data points in milliseconds to approve, challenge, or block transactions at the point of purchase. Automated Chargeback & Dispute Management: Building the infrastructure to automate the lifecycle of payment disputes, leveraging machine learning to improve win rates and protect the platform’s revenue from friendly fraud and regional abuse. AML & Compliance Orchestration: Developing systemic controls for compliance workflows, ensuring that all value movements meet global regulatory standards without introducing user friction. Risk Feature Store & Backtesting Infrastructure: Owning the data pipelines and simulation environments that allow Data Scientists and Engineers to prototype, backtest, and deploy new risk models into production with zero downtime. You will: Lead the Domain: Own the long-term health, roadmap, and execution of the Economic Risk across Roblox. Manage Team Direction & Delivery: Oversee the daily execution of the engineering roadmap, ensuring the team efficiently delivers high-quality, reliable code on time. Ensure Cross-Functional Collaboration: Act as the primary engineering liaison, collaborating closely with Product Management, Finance, Legal/Compliance, and Risk teams to align on requirements, prioritize features, and ensure regulatory adherence (e.g., PCI DSS). Define Architectural Strategy: Set the long-term technical vision and architectural roadmap for the team and underlying services to support billions of secure transactions globally. Define and implement the engineering standards that ensure a consistently high quality bar across the group. Grow and cultivate an Impactful Team: Attract, hire, mentor, and coach top-tier software engineers, fostering a culture of ownership, engineering excellence, and continuous learning within the Foundation Pod. You Have: Leadership and Tech Experience: 10+ years of hands-on experience in software development, with a focus on building and operating highly scalable distributed systems. 5+ years of direct experience managing and mentoring high-performing engineering teams. Deep experience in the payments domain, specifically in fraud detection, chargeback mitigation, anti-money laundering (AML), or risk engine architecture. Experience building and scaling real-time risk or fraud platforms at a global scale. A strong track record of recruiting, developing, and retaining exceptional engineering talent. Excellent communication skills, capable of articulating complex technical trade-offs and project status to technical peers, product managers, and executive leadership. Familiarity with various global payment methods (e.g., credit cards, ACH, digital wallets, regional banking transfers) and the complexities of international funds acquisition. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $345,040—$399,420 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

Drive strategic initiatives and operational excellence for the Global Public Affairs team by managing projects, budgets, communications, and stakeholder engagement. | 6+ years of public affairs experience, strong strategic and operational skills, excellent communication, ability to work in fast-paced, ambiguous environments, and collaborative nature. | As the Strategic Program Manager for Roblox's Global Public Affairs team, you will play a key role organizing, operationalizing, and implementing key systems and policies for Roblox's Public Affairs team. You are a detail-oriented, process driven public affairs professional whose experience is a blend of hands-on operational management and high-level strategic counsel on public policy issues. You translate broad corporate goals into actionable plans and ensure a unified approach within the public affairs team and its partners. In this role, you will work directly with the VP of Global Public Affairs on developing goals and OKRs, managing budget, and coordinating strategic internal processes for public affairs. In the past, you've developed and implemented engagement strategies with stakeholders ranging from internal teams to important policy stakeholders and their staffs. Your deep understanding of global public affairs, dexterity with managing complex projects, and coordinating with diverse global teams will be an asset to our Public Affairs team. Role reports to VP, Global Affairs and based in our San Mateo, CA office You will: • Help to drive the VP Global Affair's vision and strategy, and ensure it is carried out • Lead or partner on special projects across all areas of the company • Manage, plan, and facilitate senior leadership meetings, offsites, and executive travel - helping to formulate the topics to cover, building and advising agendas, guiding the discussion, bringing together notes and action items, and following up as appropriate • Drive OKR (goal) process and help ensure that team members understand key priorities and long term vision • Maintain key calendars, processes, End of Quarter presentations, and manage budget process - creating a comprehensive view of the operational mechanics of the organization • Proactively identify gaps and inefficiencies across the business and provide solutions/recommendations • Research ideas generated in conversations with the VP Global Public Affairs and crystallize them into presentations for senior leadership • Oversee key communications and reporting across all levels of the organization to drive impactful internal and external messaging and content. • Build relationships across the organization to help move ideas forward and fully understand the health of the business and our people. • Work closely with the VP to prioritize, focus and prepare for internal and external meetings You Have: • 6+ years of experience working with public affairs teams and stakeholders, with a preference for fast-paced environments such as tech or business and a proven ability to drive strategic initiatives and operational excellence. • Excellent analytical, quantitative reasoning, and critical thinking skills with the ability to judge situations accurately and quickly, grasping complexities, identifying key issues, and applying sound judgment. You balance the demands of short-term execution with long-term value creation and understand the broader goals of the business and make decisions accordingly • A high EQ with significant experience and comfort forging strong relationships across all levels of the organization. • An ability to thrive in ambiguity and dynamic environments performing at your best when new information, projects, and decisions come at you fast. Working with velocity and flexibility is your preferred approach • Energy and inspire others to action - you're unafraid to reach out proactively and autonomously when something needs to get done • Extensive experience in intelligence collection and analysis, strategy development, project management, cross-functional partnership • Strong communication skills, verbal and written You Are: • Deeply interested in global tech policy and public affairs • A highly collaborative, low drama individual that loves working with others • Detail-oriented, with strong communication, planning and organizational skills • Self-directed, with the ability to define your own work and processes • A professional who approaches every individual as a client, regardless of their position, maintaining a calm and demeanor