Ro

Review and advise on advertising and promotional materials to ensure compliance with FDA and FTC regulations, and manage a team of attorneys. | JD from an accredited law school, active bar membership, 5-8 years of experience in FDA and FTC advertising law, strong communication skills, and experience in health product advertising. | As Senior Counsel, Advertising and Promotion, you'll be responsible for reviewing advertising, promotional, and other consumer-facing materials, ensuring they are compliant with FTC and FDA regulations and guidelines, and also manage a junior advertising and promotion attorney. You’ll partner closely with our Growth and Marketing teams to counsel on marketing content across the full spectrum of platforms, including websites, social media, podcasts, billboards, and TV. You have a strong knowledge of FDA and FTC advertising regulations and cases, and particularly with respect to prescription drugs and health products. You're smart, collaborative, and comfortable working in a dynamic environment while handling several projects at the same time. What You'll Do: • Serve as an internal subject matter expert on FTC and FDA advertising and promotion issues as they pertain to health products, and provide guidance to cross-functional teams to maintain compliance with FTC and FDA laws and regulations. • Sit on Ro’s collaborative medical-legal-marketing review process and review the creative assets for regulatory compliance. This content includes: Facebook and Google ads, website pages, national TV spots, podcast reads, billboards, contests and sweepstakes, and more. • Collaborate with cross-functional teams to support new strategic initiatives and advertising campaigns. • Stay abreast of changes in FDA and FTC regulations and industry trends in advertising, and monitor enforcement actions and relevant litigation. • Maintain company-wide guidelines and conduct trainings on advertising and promotion. • Provide guidance and oversight to an advertising and promotion attorney. What You'll Bring: • Juris Doctor (JD) from an accredited law school. • Active member in good standing of a state bar association. • 5-8 years of experience practicing FDA and FTC law, and extensive expertise in the area of advertising and promotion of FDA-regulated products. • Exceptional analytical, research, and writing skills. • Strong communication and interpersonal skills, with the ability to build relationships across all levels of the organization. • Business-oriented mindset with the ability to translate legal advice into practical solutions. • Adaptable and able to thrive in a fast-paced, dynamic environment. • Self-starter with the ability to manage multiple projects simultaneously and meet deadlines. • Passion for the telehealth industry and a desire to make a meaningful impact. We've Got You Covered: • Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Flexible PTO • Wellbeing + Learning & Growth reimbursements • Paid parental leave + Fertility benefits • Pet insurance • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $211,200 - $248,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Own and optimize outsourced member experience operations, lead and develop senior CX leaders, and implement scalable workflows and tools to enhance patient support. | Extensive experience in customer support or patient experience, managing BPO operations, leading teams, and working with omnichannel support platforms like Zendesk, with strong data analysis skills. | Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. As the Associate Director of Customer Experience Operations at Ro, you’ll own the performance, health, and evolution of our outsourced member experience operations, partnering closely with multiple BPO providers and sites to deliver high-quality, consistent care to our patients. You’ll lead and develop senior customer experience leaders who oversee frontline teams within our BPO partners, ensuring Ro’s standards are met at scale through strong leadership, clear expectations, and disciplined performance management. In this role, you’ll operate as the primary owner of BPO outcomes. You’ll set the operating rhythm for outsourced support, hold partners and leaders accountable to service goals, and build an environment where teams feel supported, empowered, and proud of the care they deliver - regardless of location or partner. While your focus will be on external teams, you’ll collaborate closely with internal stakeholders to ensure alignment and consistency across the broader patient experience organization. You’ll bring a mindset of thoughtful, scalable operations, helping us work smarter by streamlining workflows, strengthening processes, and leveraging tools like CRM platforms, automation, and AI to enhance support without losing the human connection. You use data not just to measure outcomes, but to understand people - translating insights into meaningful actions that improve both the patient experience and the day-to-day lives of BPO teams. \n What You'll Do: Own the end-to-end performance of Ro’s outsourced member experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale Establish and evolve the operating model for outsourced, omnichannel support, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards Serve as the primary partner to BPO leadership teams, driving accountability through clear goals, calibrated coaching and QA expectations, and a culture of continuous improvement Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality support across all external teams and channels Partner closely with QA, capacity planning, and strategy teams to identify systemic performance gaps and lead targeted, data-driven interventions across sites, vendors, and channels Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch Regularly analyze performance data across volume, quality, satisfaction, and efficiency — by channel and site - proactively identifying trends, risks, and opportunities for improvement Champion the voice of the patient by translating frontline and performance insights into clear recommendations for product, pharmacy, and engineering partners to improve the end-to-end, omnichannel experience Lead large-scale change management efforts across BPO partners, including structured rollout plans, documentation, training, and reinforcement to ensure adoption and sustained impact Build and sustain a high-trust, performance-driven culture within outsourced teams, where leaders and frontline agents feel supported, empowered, and connected to Ro’s mission What You’ll Bring to the Team: 5+ years of experience in customer support or patient experience with increasing scope and ownership in complex, scaled environments 3+ years of direct ownership of BPO or offshore operations, including managing performance across multiple sites and/or vendors 3–5+ years of people leadership experience, including leading managers or senior leaders, with a strong track record of developing high-performing teams Experience owning omnichannel support operations (e.g., chat, messaging, email, voice) and driving consistency across channels at scale Hands-on familiarity with CRM and customer communications platforms (e.g., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy and adoption Strong data fluency, with demonstrated experience analyzing performance across volume, quality, satisfaction, and efficiency, and translating insights into operational action Proven ability to design and implement standardized workflows, SOPs, and scalable process improvements across distributed or outsourced teams Excellent cross-functional collaboration and communication skills, with the ability to influence stakeholders across product, engineering, pharmacy, QA, and strategy Comfort operating in a fast-paced, high-growth environment, balancing near-term execution with long-term operational thinking We've Got You Covered: Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. \n The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

Provide non-clinical administrative support and concierge-style service to patients and providers in a fast-paced telehealth environment. | Entry-level patient advocate with 1-2 years administrative or customer-facing experience, preferably with medical assistant or CNA background, and comfort working remotely and in fast-paced environments. | Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. The Role The Patient Advocates are part of the Care Delivery team, primarily supporting our patients and our network of providers. They act as the non-clinically licensed part of a patient’s clinical healthcare team in conjunction with Registered Nurses, Nurse Practitioners, and Physicians. Patient Advocates provide administrative support to our providers and empathetic, concierge-style service to our patients. They maintain member-facing contact, liaising between the patient and provider for non-medical issues, answering any non-clinical questions the patient might have, and helping patients who require additional assistance completing their treatment requests. The Patient Advocate is integral to the patient’s healthcare team at Ro. This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs. What You'll Do • Work in a rewarding and extremely fast-paced / high-growth environment to provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs • Support providers with non-clinical administrative tasks in the Care Center (our medical record) • Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely • Recognize that workflows to resolve patient concerns are highly dynamic, requiring collaboration and problem solving to find optimal solutions for patients • Contact pharmacies to assist patients with non-clinical prescription needs or issues • Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols • Pilot new efforts that expand retention opportunities or optimize operations • Assist in the management of prior authorizations for weight management patients What You'll Bring To The Team • Medical Assistant experience or Certified Nursing Assistant experience preferred • Bachelor's Degree preferred • 1-2 years of experience in an administrative and/or customer-facing role • 1 year of experience working with insurance plans and policies (a plus) • Experience in a fast-paced, highly iterative clinical care role preferred • Excellent time management and organizational skills • Experience with EHR and navigating multiple applications to answer patient questions/concerns • Proficiency with collaboration and productivity tools (e.g., Google Suite, Slack, etc.) • Adaptable and flexible in rapidly-changing environments. • Comfortable working in fast-paced environments (a must) • Detail-oriented and strong problem solving skills • Self-starter, proactive and takes initiative • Previous experience working in remote / start-up environment (a plus) • Excellent writing skills - experience in creative writing or healthcare communications is a plus! • Strong interpersonal communication skills • Some prescheduled weekend and night availability will be required as part of your work schedule • Will be required to work on some holidays We're Currently Looking For The Following Availability • Option 1 – 4x10s (4 days/week, 10-hour shifts): • Not applicable to candidates residing in California • Schedule: Mon, Tues, Th, Fri — 1:00 PM–11:30 PM EST • Schedule: Sun–Wed — 1:00 PM–11:30 PM EST • Schedule: Wed–Sat — 1:00 PM–11:30 PM EST • Option 2 – 5x8s (5 days/week, 8-hour shifts): • Schedule: Mon–Fri — 3:00 PM–11:30 PM EST While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business. The target hourly rate for this position is $28/hour. When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here .

Lead privacy strategy execution, manage privacy compliance projects, handle DSAR requests and incident response, and promote privacy education across teams. | 10+ years in privacy/data protection with 5+ years supporting consumer digital products, deep knowledge of privacy laws, privacy-by-design experience, and relevant certifications. | Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. Ro reaches millions of patients through our website and mobile apps. Each click, chat, and prescription produces protected health data. As Senior Privacy Program Manager, you’ll partner with product, data, engineering, and legal leaders to bake privacy into every policy, procedure, process and launch, earning patient trust at consumer scale while fueling Ro’s next phase of growth. This is a high‑impact individual‑contributor role with a clear runway to build and lead a team as the company expands. \n What You’ll Do: Turn Ro’s privacy strategy into day‑to‑day reality across product, engineering, marketing, and care operations. Lead cross‑functional projects such as DPIAs, consent architecture, retention policy, marketing‑tech audits; delivering on time and within scope. Roll up your sleeves: own the privacy inbox, triage DSAR requests and coordinate incident response. Elevate program maturity through automation: Design and improve our privacy compliance program with a focus on automation, efficiency, and long-term scalability. Monitor the regulatory horizon; translate new rules into patient‑centric policy and practical tooling before they hit production. Lead privacy education at Ro. Create a culture of continuous learning through information sharing and formal training. Define, track, and socialize metrics that prove risk reduction and business enablement. What You’ll Bring to the Team: 5+ years supporting privacy for consumer‑facing digital products with ≥500 k active users. 10+ years total experience in privacy, data protection, or compliance across regulated industries. Proven record embedding privacy‑by‑design into CI/CD pipelines and marketing/analytics stacks. Deep command of HIPAA, CCPA, NIST, HITRUST, and U.S. state privacy laws. Fluency with privacy automation platforms (e.g., Transcend, OneTrust) and data analytics/AI to detect, report, and remediate risk. Executive‑ready communication: able to distill complex trade‑offs into clear, business‑aligned recommendations. Certifications such as CIPP/US, CIPM, CISSP, or equivalent. Bonus points Thought‑leadership in privacy or security communities (speaking, writing, standards participation). Demonstrated success turning anonymized patient‑behavior data into compliant insights that drive product innovation. Experience fostering high‑trust, privacy‑centric cultures. We’ve Got You Covered: Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing + Learning & Growth stipends Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness \n The target base salary for this position ranges from $170,000 - $201,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

Lead clinical efforts across Sexual Health, Dermatology, and Fertility verticals by providing clinical expertise, optimizing patient and provider experiences, and collaborating with cross-functional teams to build innovative healthcare products and services. | MD or DO with completed residency, 3+ years working with product teams, strong clinical and innovation mindset, ability to translate medical guidance into actionable strategies, and experience with clinical content development and provider training. | Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. We’re seeking a mission-driven, strategic, and collaborative Associate Director of Clinical Strategy. This person will primarily lead clinical efforts across Ro’s Sexual Health, Dermatology, and Fertility (SDF) verticals. This individual will report to the Senior Director of Clinical Strategy, who oversees both this role and a parallel team leading Ro’s Cardiometabolic Vertical. While their initial focus will be on these SDF areas, you may also support other product lines – such as Weight Loss – as business needs evolve. The ideal candidate brings generalist clinical expertise, a product-oriented mindset, and the ability to translate complex medical guidance into actionable strategies that enhance the patient and provider experience. You will be the clinical leader on a cross-functional team that builds best-in-class patient experiences, products, and services at Ro. You’ll use your medical expertise, research skills, and understanding of medicine and care delivery innovation to harness the power of technology to help patients achieve their desired health goals. You will collaborate with stakeholders on other teams – ranging from Clinical Strategy to Quality & Safety – to push forward what it looks like to deliver high-quality care at scale within sexual health, dermatology, and fertility. You’ll also be responsible for liaising with our clinical advisory and Ro-affiliated provider groups. Who are you? That's a great question. You have a background in clinical medicine, but you're not a traditional provider. You think outside the box. You understand the clinical and psychological aspects of patients, and you thrive in an environment where you can innovate on behalf of patients and providers. You enjoy helping people and staying current with all the latest research and industry trends. You embrace technology as a way to scale high-quality healthcare and to do it on the patient’s terms—where and when they need it. You are a strong advocate for patient empowerment through education and access. What You'll Do: • Support all aspects of clinical work to build and improve our SDF products and services (encompassing diagnostics, care delivery, and physical product innovation) • Optimize patient and provider experiences across SDF conditions by updating patient intake questions, clinical briefs (e.g. strategy, treatment principles), and treatment plans across all offerings • Be the accountable clinical leader on a cross-functional team and provide clinical input into Digital Product, Design, Marketing, Strategy, etc. • Serve as an internal clinical expert on all aspects of Sexual Health, Dermatology, and Fertility (SDF) • Serve as a SDF clinical champion for Ro’s affiliated provider practice (encompassing MDs/DOs, NPs, and RNs) • Communicate with and train providers on the platform on new offerings and best practices in SDF healthcare • Act as advocates for both patients and providers interacting on our platform • Partner with teams (e.g., Quality and Safety) and the provider group to optimize care delivery, quality, and safety • Collaborate with internal Evidence Generation team and external advisors to continuously improve care delivery across conditions • Serve as the clinical content owner for SDF • Lead the development, maintenance, and optimization of provider-facing clinical guidelines, patient messaging tools and training materials for Ro’s affiliated medical group. • Collaborate with internal stakeholders (e.g., Clinical Strategy, Product Marketing, Growth, Digital Product, Care Delivery) to ensure consistency, accuracy, and clarity of clinical messaging across provider and patient touchpoints. • Translate clinical strategy and scientific literature into patient-friendly content across formats, including written materials, video scripts, taglines, and more. What You'll Bring to the Team: • MD or DO who has completed residency, preferably in internal medicine or family medicine • 3+ years of prior experience working with product managers and designers • Strong desire to innovate and design new ways of delivering care in order to provide high-quality care at scale • Adept at mastering new systems (technology) to communicate and execute deliverables • Comfort with using data and analysis to drive decision-making and optimization of the patient experience • Strong empathy for patients and desire to build patient-centric care experiences • Excels at using first principles thinking to deconstruct clinical requirements and drive product decision-making. • Familiarity with interpreting and applying medical guidelines and understanding risk management conceptsAppreciation of technology’s ability to reduce costs and increase access on a national scale • Strong “roll up your sleeves” attitude - no task is too small for you We've Got You Covered • Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Flexible PTO • Wellbeing + Learning & Growth reimbursements • Paid parental leave + Fertility benefits • Pet insurance • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.