RLDatix

Own backend-heavy full-stack development, design and evolve search, integration, and API touchpoints for platform reliability and performance. | 4-6+ years professional software development with PHP, MySQL, MVC frameworks, cloud infrastructure, and bachelor's degree. | Engineer III  US – Lehi, Utah (Remote-friendly)  RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.    Job Description  RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.    We're searching for a US-based Engineer III to join our OneSource product team, so that we can strengthen and evolve the platform that helps hospitals quickly find the manufacturer documentation they need — including instructions for use, safety data sheets, and operating and service manuals. The Engineer III will own backend-heavy, full-stack development across a complex document-ingestion, metadata, search, and integrations platform — translating a highly detailed, document-centric backend into a practical, equipment-centric search experience for healthcare users.  How You'll Spend Your Time    * Own backend-heavy, full-stack feature development across OneSource — writing PHP application code, MySQL data work, API integrations, and targeted frontend fixes — in order to deliver both new capabilities and technical maintenance in a roughly 50/50 balance  * Trace behavior through a layered, framework-based application (October CMS on Laravel and Symfony) — navigating event- and hook-driven workflows, indirect code paths, and rich data relationships — in order to independently deliver features at the component level  * Design and evolve search, integration, and API touchpoints (OpenSearch/ElasticSearch and third-party APIs) to keep the platform reliable and performant as data volumes and use cases grow  * Diagnose and resolve moderately complex issues across the application, data layer, and automated deployment pipelines — troubleshooting failures well enough to remediate or direct escalation appropriately  * Contribute to modernization initiatives as the roadmap matures — including frontend modernization into a decoupled SPA architecture, Python-based AI pipelines and product integrations, and infrastructure evolution — using AI development tools pragmatically while maintaining ownership of technical decisions and code quality    What Kind of Things We're Most Interested in You Having    * 4–6+ years of professional software development experience with strong PHP and MySQL capability (MySQL proficiency is essential — candidates without it will struggle in this role)  * Proven success working in layered MVC frameworks with complex, event- or hook-driven behavior (Laravel, Symfony, October CMS, or comparable framework-based applications — not simply isolated scripts or lightweight SPAs)  * In-depth knowledge on how to inherit and improve complex business applications — untangling relational data models, workflow-heavy systems, integrations, search, and legacy-to-modernization efforts  * Cloud and infrastructure fluency, especially Kubernetes (the environment runs on Kubernetes in AWS, with infrastructure managed as code through Terraform in Git); comparable cloud experience beyond AWS is welcome  * Practical Python experience supporting automation, AI, or backend services (dedicated AI specialization not required, but Python fluency is important)  * Ability to commute to the Lehi office for occasional collaboration; travel expected 0–5% for offsites, training, or planning sessions  * Sincere interest in building software that directly improves patient safety, and comfort translating a complex internal data model into a simple external user experience  * A knack for working self-directedly on a small, lean team — reviewing documentation, asking targeted questions, and delivering without close handholding  * Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience. Docker, Terraform, OpenSearch/ElasticSearch, automated CI/CD, and AI integration or agent-building experience are strong pluses but not required    By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com. [accessibility@rldatix.com.Salary]Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Design, develop, and deliver scalable front-end software solutions using TypeScript and React. | 8+ years of production JavaScript and React experience with strong cross-functional communication and ability to navigate ambiguous requirements. | Senior Front-End (Software Engineer III) Location: Remote Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions. RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all. Our values are in our name... TeamRLD TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety. RESPECT - Everyone is accepted and expected to be a 'pro' (fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation. LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organization whilst maintaining daily focus on systematic progress that enhances our data maturity. What You Will Do: As a Software Engineer III – Front End, you will design, develop, and deliver scalable software solutions that address complex business challenges. Leveraging your technical expertise, you’ll architect systems, resolve technical challenges, and implement effective monitoring to ensure system reliability. You will work collaboratively across teams, and adapt solutions for evolving requirements. Your impact will be evident in the quality and efficiency of code delivered, proactive problem resolution, and support of continuous improvement in our engineering processes, directly contributing to the success of your immediate team and projects. Engineering roles in the Data Solutions Group (DSG) are characterized by the usage of leading-edge cloud-based technologies implemented by self-motivated engineers who collaborate with and are supported by their team at all levels. We set high expectations, but we lift each other up as a team to meet those standards. Team members are engaged with both what is being built and why. A desire to understand our clients, their end-users, and their workflows is part of being on the team. Our clients love our solutions and we are proud to be ranked best in KLAS. On the Front-End, we use a flexible, modern architecture using TypeScript with React to build compelling user interfaces and complex functionality. Engineers are empowered and expected to make key decisions in their designs and implementations, supported directly by their leadership. As a senior member on the team, you will also be expected to think and communicate with the team at a high level, while being able to effectively drop into the details, for both your own work and others’. Key Responsibilities: Advanced Software Solution Development • Implement clean, maintainable code primarily using Typescript and React, ensuring consistent development practices. • Collaborate with product managers and cross-functional teams to translate technical specifications into fully functional software features. Complex Technical Problem Resolution • Diagnose software and infrastructure issues by applying advanced debugging techniques and analytical thinking. • Identify and resolve performance bottlenecks and security vulnerabilities. • Refine existing processes and code to further improve the team’s throughput and reduce technical debt. Delivery Excellence & Quality Assurance • Leverage true UI tests to cover actual workflows in addition to creating unit tests to ensure software consistency. • Meet delivery commitments by proactively identifying and addressing obstacles that impact velocity and solution corrrectness. Navigating Ambiguity & Adaptive Delivery • Operate effectively in uncertain environments by designing flexible technical solutions that accommodate evolving requirements. • Modify implementation approaches based on emerging information, balancing depth with agility. • Iterate and validate solutions through continuous testing and feedback, ensuring effectiveness despite ambiguous specifications. Experience You Will Need: · 8+ years of production JavaScript experience with a deep understanding of TypeScript and its underlying principles. · 8+ years of production React experience. · Experience with a variety of modern React state management libraries, specifically the Flux model and associated libraries. · Experience working with modern React tooling and libraries like Webpack and Vite. · Excellent cross-functional communication skills – you can work well alongside designers, engineers and product owners. · Demonstrated ability to work effectively in a large codebase – you know when to refactor and understand the cost of refactoring. · Demonstrated ability to navigate ambiguous technical requirements and evolving project scopes, adapting solution approaches and collaborating effectively with cross-functional teams to achieve successful outcomes. What You Will Gain: In this Software Engineer III position, you'll sharpen your technical skills by developing innovative software solutions and tackling moderately complex engineering challenges. You'll have the opportunity to collaborate closely with talented cross-functional teams, expanding your professional network and contributing directly to impactful projects. With room to exercise independent judgment and influence team practices, you’ll grow your expertise in scalable cloud technologies and modern development frameworks. This role empowers you to learn and implement best industry practices while driving real user value—positioning you for continued advancement in a dynamic, supportive R&D environment.

Deliver remote client training and consulting to optimize use of RLDatix software, conduct system health checks, collaborate on training content, and provide project-based client success support. | Requires 5+ years software consulting and training experience, RL6 platform expertise, strong communication and interpersonal skills, ability to manage multiple projects, and Bachelor's degree. | $70,000-$80,000 Success Services Manager | Professional Services | USA | Remote or Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a USA- based Success Services Manager to join our Professional Services team, so that we can help healthcare clients get the most from our software solutions and services. The Sucess Services Manager will work directly with clients to deliver consulting, training, and system optimization support that drives stronger outcomes and deeper engagement with RLDatix products. How You’ll Spend Your Time • Deliver emote administrative support and client training to optimize the use of RLDatix software • Collaborate with internal teams, including instructional designers, to support content development and delivery • Conduct system health checks to ensure clients are getting full value from our platform • Contribute to knowledge-sharing platforms to improve client self-service and education • Provide project-based consulting and change management support to improve client satisfaction and system utilization What Kind of Things We’re Most Interested in You Having • Previous experience in customer success role, ideally within a SaaS company • Demonstrated ability and desire to work with software • Proven success managing multiple projects concurrently • Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization • Ability to work both independently and collaboratively in a fast-paced environment By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration. Company Profile RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management. RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team. In line with our mission, we are looking to recruit a Success Services Analyst on our Success Services team. Key Responsibilities • Provide remote administrative services to help clients to optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix. • Deliver training to end users supporting the optimal use of RLDatix software. • Collaborate with instructional designers and other members of the RL team, and contribute to the development of training content. • Deliver project-based consulting services in support of overall client success. • Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required. • Maintain proficiency and expertise in the use of RLDatix software. • Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles. • Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers. • Work on special projects, as assigned. Skills and Experience • Bachelor’s Degree in Business Administration or related field, required • Extensive expertise and knowledge of the RL6 platform • Excellent verbal and written communication skills • Minimum five (5) years of software consulting and training experience required, preferably in a healthcare related environment • Excellent verbal and written communication skills, required • Experienced in managing customer relationships. • Strong data entry and computer skills including MS. • Demonstrated knowledge of adult learning theories as applied to training delivery. • Ability to thrive in a diverse, fast-paced, entrepreneurial environment. • Demonstrated ability and desire to work with software, including ability for self-directed learning to master software features and functionality. • Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous. • Ability to evaluate clients’ learning needs and develop applicable plans. • Proven presentation and/or training skills to facilitate knowledge transfer. • Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization. • Able to provide an exceptional level of customer service. • Excellent time management and workload organization skills. • Self-motivated with a sense of urgency and able to work towards set goals and objectives without close supervision. • Proven initiative to drive projects forward to attain high client satisfaction. • Able to travel to visit client sites and/or attend conferences, when required. • Proof of COVID vaccination or approved exemption as a condition of employment. RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.