R+L Global Logistics

Prepare and submit customs entries accurately and timely, classify products, determine tariffs, monitor shipments through customs, and resolve related issues. | High school diploma or equivalent, Certified Customs Specialist or Customs Broker license (or ability to obtain within 1 year), 2+ years customs entry experience, knowledge of customs regulations and software, strong attention to detail and customer service skills. | Overview Customs Entry Writer is a role at R+L Global Logistics that facilitates the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA) for inbound freight shipments. This includes classifying products, determining tariff and duty payments, and tracking inbound shipments. Responsibilities Serve as a customer advocate, committed to providing excellent levels of customer service and a strong sense of accountability and urgency. Accurately classify products with the appropriate HTS code. Determine relevant duties and tariffs based on valuation of goods using available government resources. Promptly prepare and submit all required government forms and customs entries in compliance with regulations. Prepare and execute billings for entry related services. Monitor shipments as they move through customs to ensure compliance at every stage. Report and resolve issues, delays, and customs holds to minimize service charges. Work with transportation agents, CBP and others to resolve rejections and requests for information pertaining to custom entries. Make corrections and updates to entries as necessary. Handle customs correspondence post-entry process and any other related clearance details/information. Stay up-to-date on all customs procedures, rules and regulatory changes. The above functions are illustrative and not all-inclusive. Employee may be asked to perform other related duties to meet organizational needs. Qualifications High School Diploma or GED; degree in related field or equivalent combination of education and work experience preferred. Must possess and maintain a Certified Customs Specialist (CCS) certification and/or US Customs Broker license or have the ability to obtain either within 1 year of employment. 2+ years’ experience in processing customs entries and declarations. Experience using CargoWise Customs & Compliance software is a plus. Experience with Automated Commercial Environment (ACE) portal and Automated Broker Interface (ABI) is a plus. Knowledge of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, HTS/tariff classifications, valuations, and PGA requirements. Ability to handle processing of customs entries within tight time constraints with high attention to detail and accuracy. Strong problem-solving and customer service skills; ability to communicate effectively with internal and external partners. Ability to multitask in a fast-paced environment with shifting priorities and deadlines; maintain discretion on confidential matters and provide excellent service. Proficient with Microsoft Office Suite and video conferencing tools (WebEx, Zoom, Teams). Ability to read, write, and speak English fluently. About Us We empower business worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services, including Full Truckload, Intermodal/Rail, Expedited/Domestic Priority, Trade Show Logistics, and more. We focus on customer requirements to meet today’s business demands and offer complete global transportation solutions. Benefits R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays, and Exclusive Employee vacation properties. R+L Global Logistics is an equal opportunity employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by law. Reasonable accommodations are available for the hiring process upon request. #J-18808-Ljbffr

Respond to customer inquiries via digital channels, provide accurate information, resolve issues, maintain records, and collaborate with internal teams. | High school diploma or equivalent, customer service experience preferably in digital environments, strong communication and problem-solving skills, CRM proficiency, and flexible availability. | We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution. About The Role We are seeking a dedicated and enthusiastic Digital Customer Service Representative to join our Customer Support team. This full-time, hourly role is designed for an individual who excels at providing outstanding support and assistance to customers through various digital platforms. In this position, you will play a key role in ensuring our customers receive timely and effective resolutions to their inquiries while promoting a positive customer experience. What You'll Do • Respond to customer inquiries via email, chat, and social media in clear and professional English. • Provide accurate information about products, services, and company policies. • Resolve customer issues in a timely and empathetic manner, escalating complex inquiries when necessary. • Maintain detailed and accurate records of customer interactions using our customer relationship management (CRM) software. • Identify patterns in customer feedback and communicate potential improvements to the team. • Collaborate with internal teams to ensure comprehensive and effective issue resolution. • Remain up-to-date on company updates, product changes, and industry trends to deliver informed responses. • Participate in training sessions and team meetings to continuously improve skills and contribute to team success. Qualifications • Proficiency in English, with excellent written communication skills. • A high school diploma or equivalent; additional education or certifications in customer service or related fields are a plus. • Proven experience in a customer service role, preferably in a digital environment. • Strong problem-solving skills with the ability to remain calm and professional under pressure. • Comfortable using CRM tools and proficient with basic computer applications. • Ability to manage multiple tasks and prioritize effectively. • A positive attitude, strong interpersonal skills, and a customer-focused mindset. • Availability to work flexible hours, including evenings, weekends, and holidays, as needed. Applicants must be authorized to work in the United State Of America The pay range for this role is: 20.11 - 34.91 USD per hour(Remote (Harrisonburg, Virginia, US))