R+L Global Logistics

Develop and maintain customer relationships, create supply chain solutions, and meet sales goals. | Requires 5+ years of logistics experience, strong interpersonal skills, and knowledge of freight management software. | Supply Chain Consultant is responsible for cultivating and maintaining relationships with existing customers, as well as acquiring and developing larger accounts. This includes creating strategy and developing supply chain solutions to meet all customers' business needs. The ability to communicate and provide unmatched customer service is a must for this position. Supply Chain Consultant responsibilities and essential job functions include, but are not limited to the following: • Acquire and develop new business • Cultivate relationships with existing customers to develop accounts to their fullest potential • Create and drive a business plan strategy that successfully meets sales goals • Maintain a working knowledge of the company's specialty services, internal resources, competitive strategies, and customer requirements • Present full range of services to existing and new customers, allowing yourself to build a complete logistics and supply chain solution for the customers business needs • Build strong customer relationships and understand trends that affect their business to creatively and strategically develop solutions • Prepare quotes for new and existing business partners to meet your monthly and quarterly goals • Work with the Capacity Procurement team to ensure loads are serviced to meet expectations • Communicate frequently with the Capacity team and or carriers to ensure the shipper, consignee and customer are aware of any unexpected issues • Conduct quarterly business reviews (QBR's) with existing customers • Conduct face to face meetings to build relationships and introduce additional services Supply Chain Consultant Qualification, Knowledge, Skills, and Abilities: • 5+ years' working knowledge in logistics and transportation industry; including third-party full truckload logistics management, supply chain, tradeshow set-up, and final mile • Bachelor's Degree in related field or equivalent education plus work experience • Strong team-building and interpersonal skills with the ability to build trust and cultivate relationships • Ability to thrive in a fast paced and complex environment while making timely decisions under pressure • Prefer experience in all modes: dry van, expedited, flatbed, oversized loads, refrigerated, intermodal shipments • Previous freight management software experience; McLeod and Cargowise a plus • Must be able to read, write and speak English fluently We empower business worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution. BENEFITS R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.

Facilitating accurate and timely submission of customs entries, classifying products, and ensuring compliance with regulations. | Requires 2+ years of customs entry processing experience, CCS certification or US Customs Broker license, and knowledge of customs procedures and software. | Job Description Customs Entry Writer is responsible for facilitating for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA) for inbound freight shipments. This includes classifying products, determining tariff and duty payments and tracking inbound shipments. Customs Entry Writer responsibilities and essential job functions include, but are not limited to the following: • Serve as a customer advocate, committed to providing excellent levels of customer service and strong sense of accountability and urgency. • Accurately classify products with the appropriate HTS code. • Determine relevant duties and tariffs based upon valuation of goods using available government resources. • Promptly prepare and submit all required government forms and customs entries in compliance with regulations. • Prepares and executes billings for entry related services. • Monitor shipments as they move through customs to ensure compliance at every stage. Report and resolve issues, delays and customs holds to minimize service charges. • Works with transportation agents, Customs Border Patrol (CBP) and others to resolve rejections and requests for information pertaining to custom entries. Makes corrections and updates to entries as necessary. • Handle customs correspondence post entry process and any other related clearance details/information. • Stays up-to-date on all customs procedure, rules and regulatory changes. • The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization. Qualification, Knowledge, Skills, and Abilities: • High School Diploma or GED; Degree in related field of study or equivalent combination of education and work experience preferred. • Must possess and maintain a Certified Customs Specialist (CCS) certification and/or US Customs Broker license or have the ability to obtain either within 1 year of employment. • 2+ years' experience in processing customs entries and declarations. • Experience using CargoWise Customs & Compliance software a plus. • Involvement using the Automated Commercial Environment (ACE) portal and the Automated Broker Interface (ABI) a plus. • Knowledge and understanding of customs brokerage operations, U.S. Customs regulations, trade procedures, customs clearance activities, filing customs entries, HTS and tariff classifications, valuations, and Partner Government Agency (PGA) requirements. • Ability to handle processing of customs entries within strict time constraints while maintaining a high-level of attention to detail and accuracy. • Ability to problem-solve and manage transactional customer situations promptly and professionally while achieving commitments for service and assistance. • Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with and present to both internal and external business partners. • Ability to multitask and shift focus in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service. • Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams). • Ability to read, write, and speak English fluently About Us We empower business worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution. BENEFITS R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.

Leading multiple branches and sales teams to achieve revenue and growth targets in the transportation and logistics industry. | Extensive management experience in logistics or transportation, strong leadership skills, and familiarity with freight management software. | Job Description Regional Sales Director is responsible for strategically leading multiple branches and multiple Sales Managers to increase revenue within your network of customers and business partners in the transportation and logistics industry. This includes fostering a positive work environment; mentoring, coaching, and developing team members in order to provide opportunities for growth; developing current and future leaders for the organization; creating and executing on a business plan to successfully meet sales goals; and managing the budget and expenses of their teams to ensure overall profitability. Summary of Regional Sales Director responsibilities and essential job functions include, but are not limited to the following: • Develop and execute a strategic plan which achieves load count and margin goals while expanding our overall customer base • Hire / lead a team of exceptional Sales Managers in multiple locations who will drive execution of the region’s sales plan • Ensure team members maintain the highest level of integrity and provide an unmatched customer experience • Monitor sales and operational reporting to hold their teams accountable to lead and lag measure goals, including but not limited to number of customer conversations, loads secured, margin per shipment, overall gross profitability and overall customer satisfaction • Hold your Sales Managers accountable to operational and process expectations of the organization • Management of existing business accounts and continuously building customer rapport • Maintain a working knowledge of the company's specialty services, internal resources, competitive strategies, and customer requirements • Make sound decisions in regards to the branch budget, expenses, costs, and overall profitability • Convey and report branch and individual accountability back to key leadership members • Deliver clear expectations in regards to the role and direction of your team(s) • Promote and instill a positive work environment that is challenging and engaging • Proactively address concerns, conflicts, and interactions with team members • Embrace the hiring process by solidifying the branches key positions and building new talent • Oversee and manage building facility upkeep and projects Qualifications, Knowledge, Skills, and Abilities: • Bachelor’s Degree in Business or similar field of study with emphasis in: International Business, Logistics/Supply Chain, Marketing or Sales preferred • 8+ years’ experience in a supervisory or management role leading high performance teams • Prefer experience in all modes: dry van, expedited, flatbed, oversized loads, refrigerated, intermodal shipments • Strong team-building and interpersonal skills with the ability to build trust and cultivate relationships • Ability to thrive in a fast paced and complex environment while making timely decisions under pressure • Ability to train employees how to effectively present a full range of services to customers, empowering them to build a complete logistics and supply chain solutions • Ability to mentor, motivate and develop a team to build relationships and effectively present a full range of services to customers, empowering them to build a complete logistics and supply chain solutions • 8+ years’ working knowledge in logistics and transportation industry; including third-party full truckload logistics management, supply chain, tradeshow set-up, and final mile • Previous freight management software experience; McLeod and or Mercury Gate is a plus • Visionary leader with the ability to use their knowledge, skills and influence to guide and inspire others to reach their potential and achieve individual, team and company goals and objectives • Willingness and ability to travel occasionally to meet with high level prospects and customers • Strong communication skills, both written and oral, and inter-personal skills, with the ability to clearly and effectively communicate with people in all levels of the organization • Must be able to read, write and speak English fluently • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer service About Us We empower business worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution. Benefits R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law .

Respond to customer inquiries via digital channels, provide accurate information, resolve issues, maintain records, and collaborate with internal teams. | High school diploma or equivalent, customer service experience preferably in digital environments, strong communication and problem-solving skills, CRM proficiency, and flexible availability. | We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution. About The Role We are seeking a dedicated and enthusiastic Digital Customer Service Representative to join our Customer Support team. This full-time, hourly role is designed for an individual who excels at providing outstanding support and assistance to customers through various digital platforms. In this position, you will play a key role in ensuring our customers receive timely and effective resolutions to their inquiries while promoting a positive customer experience. What You'll Do • Respond to customer inquiries via email, chat, and social media in clear and professional English. • Provide accurate information about products, services, and company policies. • Resolve customer issues in a timely and empathetic manner, escalating complex inquiries when necessary. • Maintain detailed and accurate records of customer interactions using our customer relationship management (CRM) software. • Identify patterns in customer feedback and communicate potential improvements to the team. • Collaborate with internal teams to ensure comprehensive and effective issue resolution. • Remain up-to-date on company updates, product changes, and industry trends to deliver informed responses. • Participate in training sessions and team meetings to continuously improve skills and contribute to team success. Qualifications • Proficiency in English, with excellent written communication skills. • A high school diploma or equivalent; additional education or certifications in customer service or related fields are a plus. • Proven experience in a customer service role, preferably in a digital environment. • Strong problem-solving skills with the ability to remain calm and professional under pressure. • Comfortable using CRM tools and proficient with basic computer applications. • Ability to manage multiple tasks and prioritize effectively. • A positive attitude, strong interpersonal skills, and a customer-focused mindset. • Availability to work flexible hours, including evenings, weekends, and holidays, as needed. Applicants must be authorized to work in the United State Of America The pay range for this role is: 20.11 - 34.91 USD per hour(Remote (Harrisonburg, Virginia, US))