Rivian

Leading and developing teams, managing operations, and ensuring quality in a high-volume automotive service environment. | 5+ years of leadership experience in automotive service, technical acumen across vehicle systems, proficiency with digital tools, and strong communication skills. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Service Production Supervisor, you are the heart of our service center's daily operations—the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, making the real-time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of our technicians, mentoring their skills and fostering a culture of excellence and collaboration. Crucially, you will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get our owners back on their adventures. Responsibilities Lead & Develop Your Team • Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning. • Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas. • Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered. • Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities. • Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed. • Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence. • On-site cross team collaboration (DMO/VO/Sales) • Vendor Relationship Management (Amazon/DSP Accounts) • Communication: ensuring participation in huddles and enabling transparency on performance indicators Orchestrate the Service Operation • Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency. • Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist. • Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur. • Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow. Ensure Peak Performance & Quality • Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule. • Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements. • Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment. • Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision. • Proper Documentation: reviewing accuracy of tech work order notes • Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process. Qualifications • 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher). • Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains. • Proven experience with lean manufacturing principles or workflow optimization in a service or production setting. • Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software. • Excellent written and verbal communication skills. • A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset. • An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience. • A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details. • A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge. • Passionate About People: You are genuinely invested in the success, growth, and well-being of your team. Physical Demands: • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners • Strong understanding of written and spoken English • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics • This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events • Up to 25% travel may be required Pay Disclosure Salary Range for California Based Applicants: $87,300 - 115,640 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Qualifications: • 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher). • Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains. • Proven experience with lean manufacturing principles or workflow optimization in a service or production setting. • Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software. • Excellent written and verbal communication skills. • A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset. • An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience. • A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details. • A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge. • Passionate About People: You are genuinely invested in the success, growth, and well-being of your team. Physical Demands: • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners • Strong understanding of written and spoken English • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics • This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events • Up to 25% travel may be required Education:UNAVAILABLEEmployment Type: FULL_TIME

Manage service operations, lead remote teams, and ensure operational excellence in a fast-paced automotive environment. | Bachelor's degree or equivalent experience, automotive knowledge, leadership skills, and ability to manage multiple priorities. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events Qualifications Bachelor’s degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Manage customer relationships, achieve sales targets, educate customers about products, and support retail activations. | High school diploma, 4+ years in sales or related fields, CRM experience, strong communication skills, flexible schedule, and ability to operate vehicles. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary RIV Level: RIV 4 Address: 638 Spectrum Center Dr. Irvine, CA 92618 As a Sales Advisor, you will be an integral member of our field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the entire customer relationship from lead qualification to close, ensuring a personalized purchase experience throughout. You will educate and inspire customers using various communication channels including in-person interactions, demo drives, phone, text, and email. This role requires passion for our brand and a desire to foster a competitive sales culture. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion. Responsibilities Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS. Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture. Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction. Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian. Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service. Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals. Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community. Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement. Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase. Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust. Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps. Support and motivate fellow team members by providing clear direction and feedback. Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams. Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity. Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance. Take on additional projects, duties and assignments as required and/or by request from sales leadership. Qualifications Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus). At least 21 years of age. High School Diploma or GED required. Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment. Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes. Experience using CRM systems (Salesforce preferred). Strong communication and collaboration skills (written and verbal). Ability to work a flexible schedule to support customers on nights, weekends and/or holidays. Ability and willingness to travel as needed to support events, new market launches, etc. Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) or Google Workspace with the ability to learn new tools quickly. Comfortable operating large, high performance vehicles and conducting demo drives with customers. Ability to work effectively both in a team and independently. Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring. Ability to obtain and maintain local sales licenses if applicable in your state/province. Competencies: Energetic, enthusiastic, and engaging customer interaction style. Ability to understand and articulate concepts in the technology and automotive space. Resilience and ability to overcome objections using active listening and critical thinking. Ability to multi-task while providing exceptional quality of work. Ability to work effectively both in a team and independently. Excellent written and verbal language skills in English, additional languages a plus. Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines. An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community. Physical Requirements: Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions. Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Strong understanding of written and spoken English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary Range for California Based Applicants: $40,019-50,024/yr plus sales commission per plan terms and conditions (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Translate business needs into technical requirements, manage change adoption, conduct UAT, and communicate platform updates for an AI enterprise search product. | 2+ years as Product or Business Analyst, strong communication, Agile methodology knowledge, experience with data analysis and change management. | About the Role: We are seeking a highly motivated and enthusiastic Product Analyst to join our team and play a critical role in shaping the future of our AI enterprise search platform powered by Glean. You will bridge our business stakeholders and engineering team, translating business needs into detailed technical requirements. Furthermore, you will be a key driver of organizational change management, ensuring smooth adoption and effective communication of platform updates and benefits across the organization. This role requires a unique blend of analytical skills, technical aptitude, and strong communication abilities. Responsibilities: • Requirements Elicitation and Analysis: Work closely with business stakeholders across various departments to understand their search needs, pain points, and desired outcomes. Elicit, analyze, and document detailed business requirements. • Technical Translation: Translate business requirements into clear and concise technical specifications for the engineering team, including user stories, acceptance criteria, and data flow diagrams. Collaborate with engineers to ensure requirements are understood and implemented correctly. • Product Roadmap Contribution: Contribute to the product roadmap by identifying opportunities for improvement and innovation based on user feedback, market trends, and business goals. • User Acceptance Testing (UAT): Develop and execute UAT plans to validate that implemented features meet the defined business requirements and provide a positive user experience. • Change Management: Develop and execute change management plans to ensure smooth adoption of the AI search platform across the organization. This includes creating training materials, conducting user training sessions, and addressing user concerns. • Communication: Communicate effectively with both technical and non-technical audiences. Prepare and deliver presentations, reports, and other communication materials related to the platform's features, updates, and benefits. Maintain clear and consistent communication with stakeholders throughout the product development lifecycle. • Market Research: Stay up-to-date on industry trends, competitive landscape, and emerging enterprise search and AI technologies. • Data Analysis: Analyze platform usage data to identify areas for improvement and measure the effectiveness of new features. Qualifications: • Bachelor's degree in Computer Science, Information Systems, Business Administration, Communications, or a related field. • 2+ years of experience as a Product Analyst, Business Analyst, or similar role, preferably in a technology-driven environment. • Strong understanding of Agile methodologies and product development lifecycle. • Proven ability to elicit, analyze, and document business requirements. • Experience translating business requirements into technical specifications. • Excellent communication, interpersonal, and presentation skills. • Experience with change management principles and practices. • Strong analytical and problem-solving skills. • Experience with data analysis and visualization tools (e.g., SQL, Excel, Tableau) is a plus. • Familiarity with AI and machine learning concepts is a plus.