Rivian

Design and execute internal communication strategies to support employee engagement and productivity across multiple departments. | 7+ years in internal communications with executive presence, strong writing skills, collaboration, and ability to manage multiple projects independently. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Employee Communications & Experience, Sr. Manager is a passionate champion of Rivian’s mission, Compass Values, and unique culture. In this role, you will design and execute meaningful internal communication strategies that inform, inspire, and support employees across Rivian’s Customer, Finance, and Sustainability organizations. This is a high-impact, strategic role requiring a blend of executive presence, narrative storytelling, and cross-functional collaboration to drive employee engagement and productivity. Responsibilities • Executive Communications: Draft compelling messages, scripts, and talking points for senior leadership, including the Chief Customer Officer, Chief Financial Officer, and Chief Sustainability Officer, for town halls, videos, program launches, and operational updates. • Strategy & Insights: Leverage data and internal insights to deconstruct complex corporate initiatives into clear, actionable communication strategies that boost productivity and engagement. • Cross-Functional Alignment: Socialize and align communication plans with leadership and key stakeholders across Legal, People (HR), Safety, and Facilities teams. • Channel Management: Oversee the strategy, creative development, and maintenance of tailored communication channels and programming specifically designed to support our plant and frontline employees. • Content Creation: Plan, write, and edit dynamic content for various internal mediums, including the company intranet, weekly newsletters, and organization-wide emails. • Corporate Collaboration: Partner closely with the Corporate Communications team to ensure seamless alignment and consistency between internal and external messaging. • Community & Engagement: Support employee engagement initiatives and "Rivian in the Community" efforts. • Impact Tracking: Establish metrics to track, analyze, and report on the effectiveness of communication campaigns against organizational objectives. Qualifications • Experience: 7+ years of experience in internal communications or a related discipline. Experience in a fast-paced tech, automotive, or manufacturing environment is highly preferred. • Executive Presence: 3+ years of experience directly supporting executive communications and/or leading change management initiatives. • Master Storyteller: Exceptional writing and editing skills with a sharp eye for detail and the ability to translate complex corporate data into compelling narratives. • Agility & Autonomy: A highly organized self-starter who thrives in ambiguity, can manage multiple workstreams independently, and successfully drives projects to completion under tight deadlines. • Collaboration: Strong interpersonal skills with the ability to influence and partner with cross-functional stakeholders at all levels of the organization. • Discretion: Proven ability to operate with a high degree of integrity, professionalism, and confidentiality. • Technical Savvy: Proficiency with Google Workspace (particularly Docs & Slides); experience with web publishing tools (including ServiceNow) and Adobe Creative Cloud (Photoshop, Illustrator, InDesign) is a plus. • Commitment to traveling up to 10% of the time. • Ability to stand, sit, or walk for 8-10 hours per day. • Required to communicate using phone and/or e-mail. • Ability to view, read, and interpret documents. • Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. • Ability to lift and carry at least 50 pounds to set-up and work company events. Pay Disclosure The salary range for this role is $159,300 to $199,00 for Irvine, CA based applicants, $145,400 to $181,700 for Atlanta, GA and Normal, IL based applicants, and $173,00 to $216,300 for Palo Alto, CA base applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than July, 17, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Lead and execute procurement-related projects ensuring on-time completion and cross-functional alignment for commercial van programs. | Bachelor's degree and 3+ years relevant experience with procurement strategies, problem solving, and communication skills. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Rivian Procurement team is looking for a highly motivated and skilled professional to lead and execute projects within Commercial Van vehicle programs, including the Amazon delivery van. As a Senior Program Manager, you will serve as a key individual contributor responsible for the end-to-end ownership of purchasing initiatives such as supplier sourcing, tooling kickoff and readiness for pre-production and production milestones. This role requires excellent self-driven leadership, communication and problem-solving skills to ensure supply chain continuity, processes optimization and the overall success of new and existing programs. In this role, you are expected to drive results by frequently engaging with cross-functional managers to communicate risks, dependencies, and drive structured decision-making processes toward resolution. You independently implement solutions for familiar problems, prioritize risks based on probability, and formulate strategies to solve complex issues within your scope of influence. This position is based onsite in Plymouth, Michigan and reports to the Sr. Manager of Procurement Program Management. Responsibilities • Project Management: Ensure on-time completion of purchasing activities in support of commercial van pre-production and production builds by partnering with cross-functional teams, including Purchasing, Engineering, Supplier Development, New Product Introduction and Vehicle Line. • Stakeholder Management: Lead cross-functional teams through program and organization-wide projects. Engage frequently with cross-functional managers to ensure alignment. Proactively set and manage expectations. • Communication: Act as the ‘voice of purchasing’ when collaborating with cross-functional teams on the potential impact of engineering and/or content changes on cost and timing. Act as the ‘voice of the program’ back to purchasing to ensure timely completion of deliverables and goals to support the vehicle program • Risk Mitigation: Uncover and clearly articulate risks to senior leadership and internal stakeholders • Procurement/Supplier Expertise: Understand the various factors of impact including economic, political, and technology landscapes with some direction. Support leadership to achieve current and future strategic initiatives. • Technical Skills: Own data management, analysis, and reporting across an array of applications (Google Workspace, SAP, Confluence, Jira, Databricks, HEX, etc.), particularly as it relates to supplier sourcing, risk management and leadership reporting activities. Utilize Rivian approved and provided AI tools to drive efficiencies into Purchasing processes and reporting. Qualifications • Education and Experience: Bachelor’s degree in Business, Supply Chain, Engineering, or a related field and a minimum of 3 years of relevant experience. • Domain Expertise: Proven ability to take action on procurement strategies and achieve strategic initiatives. • Problem Solving: Exceptional problem-solving skills and the ability to navigate through ambiguity and complexity • Communication: Professional presentation skills; facilitates structured decision-making processes. • Execution: Independently implements solutions and collaborates on evaluating potential ideas with the team. • Operational Style: Operates with moderate autonomy to drive improvements and results within an assigned scope. • Travel Requirements: Ability and willingness to travel as needed based on business needs, expected to average between 10 - 15 % . Pay Disclosure The salary range for this role is $98,500 - $123,100 for Plymouth, Michigan based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than July 25, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Lead and execute purchasing initiatives for commercial van programs ensuring supply chain continuity and cross-functional alignment. | Bachelor's degree with 3+ years relevant experience in procurement or supply chain, strong problem-solving, communication, and data management skills. | The Rivian Procurement team is looking for a highly motivated and skilled professional to lead and execute projects within Commercial Van vehicle programs, including the Amazon delivery van. As a Senior Program Manager, you will serve as a key individual contributor responsible for the end-to-end ownership of purchasing initiatives such as supplier sourcing, tooling kickoff and readiness for pre-production and production milestones. This role requires excellent self-driven leadership, communication and problem-solving skills to ensure supply chain continuity, processes optimization and the overall success of new and existing programs. In this role, you are expected to drive results by frequently engaging with cross-functional managers to communicate risks, dependencies, and drive structured decision-making processes toward resolution. You independently implement solutions for familiar problems, prioritize risks based on probability, and formulate strategies to solve complex issues within your scope of influence. This position is based onsite in Plymouth, Michigan and reports to the Sr. Manager of Procurement Program Management. • Project Management: Ensure on-time completion of purchasing activities in support of commercial van pre-production and production builds by partnering with cross-functional teams, including Purchasing, Engineering, Supplier Development, New Product Introduction and Vehicle Line. • Stakeholder Management: Lead cross-functional teams through program and organization-wide projects. Engage frequently with cross-functional managers to ensure alignment. Proactively set and manage expectations. • Communication: Act as the ‘voice of purchasing’ when collaborating with cross-functional teams on the potential impact of engineering and/or content changes on cost and timing. Act as the ‘voice of the program’ back to purchasing to ensure timely completion of deliverables and goals to support the vehicle program • Risk Mitigation: Uncover and clearly articulate risks to senior leadership and internal stakeholders • Procurement/Supplier Expertise: Understand the various factors of impact including economic, political, and technology landscapes with some direction. Support leadership to achieve current and future strategic initiatives. • Technical Skills: Own data management, analysis, and reporting across an array of applications (Google Workspace, SAP, Confluence, Jira, Databricks, HEX, etc.), particularly as it relates to supplier sourcing, risk management and leadership reporting activities. Utilize Rivian approved and provided AI tools to drive efficiencies into Purchasing processes and reporting. • Education and Experience: Bachelor’s degree in Business, Supply Chain, Engineering, or a related field and a minimum of 3 years of relevant experience. • Domain Expertise: Proven ability to take action on procurement strategies and achieve strategic initiatives. • Problem Solving: Exceptional problem-solving skills and the ability to navigate through ambiguity and complexity • Communication: Professional presentation skills; facilitates structured decision-making processes. • Execution: Independently implements solutions and collaborates on evaluating potential ideas with the team. • Operational Style: Operates with moderate autonomy to drive improvements and results within an assigned scope. • Travel Requirements: Ability and willingness to travel as needed based on business needs, expected to average between 10 - 15 % .

Lead enterprise-level digital transformation initiatives with multi-team coordination and vendor oversight. | Experienced in managing large-scale projects with cross-functional teams and vendor management, but lacks direct automotive or field service operations experience. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Senior Manager, Regional Field Service will be responsible for regional service strategy and overdelivering on the customer experience at our service locations. This role will require establishment of high standards of performance and operational excellence, as well as management of regional operations. Areas requiring direct oversight by this role will include vendor management, risk management and mitigation. This role is field-based and will require travel throughout the region. The ideal candidate will have proven success in managing high performing teams across a regional or national footprint. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations. Responsibilities • Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment • Lead and manage local operations on the ground with a servant-leadership, hands-on mindset • Execute launch strategy for new service locations in region • Execute on deliverables, milestone reports, open action items and risk mitigation plans • Support and implement regional service and parts plans and initiatives • Lead and drive quality and improvement in the region to deliver on all key performance indicators • Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking • A highly effective steward of company resources • Manage operational execution and ensure brand standards are met in accordance with company policies • Responsible for operational excellence in the region • Promote an environment of personal growth and accountability • Manage complex field challenges and collaborate with SME’s • Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics • Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals • Maintain market policy awareness and business development strategy as needed for the territory assigned • This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events Qualifications • 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred • Bachelor’s Degree or equivalent field experience • Experience in leading teams in an automotive, high tech or similar environment • Proven success in driving service requirements in a matrix organization • Must possess a valid driver’s license, with a clean driving record • Experience managing multiple projects across varying geographic locations simultaneously • Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment • Experience in a startup environment and scaling teams is a plus • Ability to travel within and occasionally outside of your region • Strong written and communications skills • High attention to detail • Strong bias for action • Experience working in start-up environments preferred • Experience in leading automotive or high-tech team-orientated, fast-paced work environment • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred • Must possess a valid driver's license and clean driving record • Minimum age of 21 • No driving related suspensions or revocation of Driver License (within a 3-5 year period) • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners • Ability to read and speak fluent English • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. • Required to, communicate using telephone and/or email Pay Disclosure The salary range for this role is $137,400 - $182,120 for Illinois (Chicago Metro) based applicants, $131,200 - $173,840 for Illinois (Non-Chicago Metro) and Michigan based applicants, and $125,000 - $165,560 for Wisconsin based candidates. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 6/15,2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

Lead complex projects and teams to deliver technological and operational solutions across industries. | Senior leadership with expertise in program management, cross-functional collaboration, and operational execution. | About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary At Rivian, handing over the keys isn't just a transaction; it is the start of an adventure. As the Program Manager, Field Service, Product Quality & Readiness, you own the operating system that ensures every vehicle — whether heading to its first owner or returning to Rivian for its next chapter — meets the highest standard of readiness. You operate at the critical junction where the factory ends and the customer journey begins. Your mission is twofold: architect the intelligent, scalable systems that perform the final validation of new vehicles before they reach a customer's driveway, and build the reconditioning and remarketing infrastructure that will define Rivian's pre-owned business as the fleet matures. This is a role that spans the full vehicle lifecycle. On one end, you own the pre-delivery inspection process — designing quality gates, capturing high-fidelity data to drive systemic improvements upstream with Manufacturing and Engineering, and driving rigorous operational execution to ensure vehicle presentation is immaculate. On the other end, you own the service organization's remarketing strategy — building the reconditioning pipeline, designing lease return inspection processes, and scaling upgrade installation capabilities that turn returning vehicles into a revenue engine. You report directly to the Senior Director of Field Service Operations and partner deeply with Sales, Delivery, and Remarketing to ensure that Field Service is not just a repair operation, but a strategic enabler of the entire vehicle ownership lifecycle. Responsibilities Own Product Quality & Vehicle Readiness • Architect the Pre-Delivery Operating System: Define and continuously improve the end-to-end process from vehicle arrival through delivery-ready status — spanning pre-delivery inspection, final quality checklist, and containment management. Your systems determine whether every vehicle meets the standard. • Drive Quality as a Closed-Loop System: Build the data infrastructure and feedback mechanisms that connect field quality observations back to Manufacturing and Engineering. Transform pre-delivery inspection data into actionable upstream quality improvements, reducing defects at the source rather than catching them in the field. • Lead New Platform Readiness: Own the quality and readiness strategy for new vehicle platform launches. Define the pre-delivery inspection protocols, train field teams on new platform-specific quality standards, and ensure the readiness pipeline can absorb increased volume and complexity during ramp periods. • Own Vehicle Readiness Metrics: Define, track, and drive improvement across vehicle readiness indicators — including inspection throughput, dwell time, defect rates, and delivery-ready conversion. Build reporting systems that give operations leadership real-time visibility into the readiness pipeline. Build and Execute the Remarketing Strategy for Service • Design the Reconditioning Pipeline: Architect the service organization's reconditioning capability to support Rivian's growing pre-owned business. Define capacity requirements, quality standards and throughput targets. • Stand Up Lease Return Infrastructure: Build the end-to-end process for on-site lease return inspections at Service Centers. • Own Vehicle Upgrade Installations: Define and scale the process for post-return vehicle upgrades — including performance configurations and feature enablement. • Partner with Remarketing on Volume Planning: Work closely with the Remarketing team to translate their demand forecasts into service capacity plans. Ensure the field network is prepared for volume inflections — including the lease return wave anticipated as the R1 fleet matures. Drive Cross-Functional Partnership & Influence • Partner with Sales and Delivery to Improve the Handoff: Own the integration between Field Service vehicle readiness and the commercial organization's delivery execution. Drive improvements in the pre-delivery to delivery handoff that reduce friction, eliminate last-mile quality escapes, and improve the customer's first ownership moment. • Influence Senior Leadership on Quality and Readiness Strategy: Synthesize field quality data, remarketing readiness status, and delivery improvement opportunities into clear strategic narratives for senior leadership. Surface risks early and influence investment decisions that affect the quality experience across the vehicle lifecycle. • Build the Bridge Between Factory and Field: Serve as the connective tissue between Manufacturing, Engineering, and Field Service on product quality. Ensure that field-observed quality trends drive systemic changes upstream, and that upstream product changes are reflected in field readiness processes. Qualifications • 8+ years of experience in Program Management, Product Quality, Process Engineering, or Operations within a complex hardware-intensive industry such as automotive, aerospace, or advanced manufacturing. • Cross-Domain Fluency: A demonstrated ability to operate across organizational boundaries — you've built programs that required partnership with manufacturing, commercial, and field operations teams simultaneously. You are comfortable influencing without authority across functions that don't report to you. • Customer Obsession: A track record of connecting technical processes to customer outcomes. You understand that "Quality" is defined by the user experience, not just the spec sheet — and you've built systems that enforce that standard at scale. • Operational Rigor: Experience defining and deploying Standard Operating Procedures for field or factory teams. You understand that while the factory builds the product, the field team delivers the experience, and you know how to drive compliance in product presentation, quality, and cleanliness. • Systems Thinking at Scale: Proven experience defining, deploying, and owning technical systems and data pipelines — specifically around quality control, inspection workflows, or diagnostic tooling. You've built systems that turn high-volume operational data into closed-loop quality improvements. • Executive Communication: Exceptional ability to synthesize complex operational realities into clear, strategic narratives for senior leadership. You can stand in front of a VP and explain why a quality trend matters, what you're doing about it, and what investment decision is needed — with confidence and precision. • The Operator-Engineer Mindset: You are equal parts operator — focused on execution, logistics, and people — and engineer — focused on systems, optimization, and tools. You've spent time on the floor and in the data. This is Who You Are • The Customer Advocate: You never lose sight of the human being waiting for their keys — or the one returning their vehicle and trusting Rivian with the next chapter. You view every defect, whether a software bug or a smudge on the glass, as a friction point in someone's adventure, and you fight relentlessly to eliminate them. • The Lifecycle Thinker: You see vehicles not as units moving down a line, but as products with full lifecycles — from first delivery to return to remarketing. You architect systems that serve the vehicle at every stage, not just the initial handoff. • The Cross-Functional Operator: You are at your best when operating across organizational seams. You've earned credibility with manufacturing leaders, commercial partners, and field operators — not through title, but through the quality of your thinking and the reliability of your execution. • The Data Architect: You use data to diagnose systemic issues, build compelling business cases, and ensure every recommendation is backed by measurable field impact. You don't just report metrics — you build the instrumentation that makes them trustworthy. • A Long-Term Builder: You are focused on building sustainable, scalable systems that will power Rivian's quality and readiness standards for years to come. You think in architectures, not patches. Pay Disclosure The salary range for this role is $156,200 - $207,030 for Bay-Area California Based Applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. Benefits Summary: We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. The salary range for this role is $131,200 - $173,840 for Illinois Based Applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. Benefits Summary: We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. The salary range for this role is $131,200 - $173,840 for Georgia Based Applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. Benefits Summary: We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. The salary range for this role is $131,200 - $173,840 for Michigan Based Applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. Benefits Summary: We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Translate business needs into technical requirements, manage change adoption, conduct UAT, and communicate platform updates for an AI enterprise search product. | 2+ years as Product or Business Analyst, strong communication, Agile methodology knowledge, experience with data analysis and change management. | About the Role: We are seeking a highly motivated and enthusiastic Product Analyst to join our team and play a critical role in shaping the future of our AI enterprise search platform powered by Glean. You will bridge our business stakeholders and engineering team, translating business needs into detailed technical requirements. Furthermore, you will be a key driver of organizational change management, ensuring smooth adoption and effective communication of platform updates and benefits across the organization. This role requires a unique blend of analytical skills, technical aptitude, and strong communication abilities. Responsibilities: • Requirements Elicitation and Analysis: Work closely with business stakeholders across various departments to understand their search needs, pain points, and desired outcomes. Elicit, analyze, and document detailed business requirements. • Technical Translation: Translate business requirements into clear and concise technical specifications for the engineering team, including user stories, acceptance criteria, and data flow diagrams. Collaborate with engineers to ensure requirements are understood and implemented correctly. • Product Roadmap Contribution: Contribute to the product roadmap by identifying opportunities for improvement and innovation based on user feedback, market trends, and business goals. • User Acceptance Testing (UAT): Develop and execute UAT plans to validate that implemented features meet the defined business requirements and provide a positive user experience. • Change Management: Develop and execute change management plans to ensure smooth adoption of the AI search platform across the organization. This includes creating training materials, conducting user training sessions, and addressing user concerns. • Communication: Communicate effectively with both technical and non-technical audiences. Prepare and deliver presentations, reports, and other communication materials related to the platform's features, updates, and benefits. Maintain clear and consistent communication with stakeholders throughout the product development lifecycle. • Market Research: Stay up-to-date on industry trends, competitive landscape, and emerging enterprise search and AI technologies. • Data Analysis: Analyze platform usage data to identify areas for improvement and measure the effectiveness of new features. Qualifications: • Bachelor's degree in Computer Science, Information Systems, Business Administration, Communications, or a related field. • 2+ years of experience as a Product Analyst, Business Analyst, or similar role, preferably in a technology-driven environment. • Strong understanding of Agile methodologies and product development lifecycle. • Proven ability to elicit, analyze, and document business requirements. • Experience translating business requirements into technical specifications. • Excellent communication, interpersonal, and presentation skills. • Experience with change management principles and practices. • Strong analytical and problem-solving skills. • Experience with data analysis and visualization tools (e.g., SQL, Excel, Tableau) is a plus. • Familiarity with AI and machine learning concepts is a plus.