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Manage and optimize digital marketing campaigns and product feeds for clients, ensuring data accuracy and performance. | Minimum 3 years in digital marketing or retail media, with experience managing product feeds and campaign processes, scripting, and data analysis. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Advertising Operations Manager, you are responsible for supporting the execution and optimization of digital marketing, product feed operations or retail media campaigns for Rithum’s enterprise and strategic clients. In this role, you implement campaign setups, monitor performance, build and optimize product data feeds, and troubleshoot issues across key platforms. You work closely with Advertising Account Managers, Technical Account Managers, and cross –functional teams to ensure accurate delivery, data integrity, and timely execution of client programs. Responsibilities Own a portfolio of key client accounts overseeing the strategy, planning execution and optimization of digital and retail media campaigns or product feeds across major advertising platforms. Translate client objectives into actionable media strategies that drive performance and measurable outcomes. Provide regular reporting and insights to clients, identifying opportunities for growth and improvement. Deliver advanced reporting and insights, tying media performance to client KPIs. Partner with Client Success Managers, Technical Account Managers, Advertising Account Managers and Product teams to deliver cohesive, high-impact media programs. Qualifications Minimum Qualifications 3+ years of experience in digital marketing, retail media, or product feed management. Proven success managing complex, product feed data and campaign processes that enhance digital marketing results across Google, Bing, Meta and other advertising platforms. Scripting and formula-based problem solving experience. Strong analytical mindset, including the ability to interpret trends and make data-driven decisions. Excellent stakeholder management and communication skills. Demonstrated leadership skills, whether formal or informal. Preferred Qualifications Bachelor's degree in business, Marketing, Communications, or related field. 5+ years of experience in digital marketing, retail media, or product feed management. Familiarity with digital marketing and retail media team workflows or QA processes. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $70,000-$120,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Oversee and optimize the company's website, SEO, marketing automation, and analytics to drive growth and conversions, leading a global marketing team. | Minimum 12+ years in marketing with leadership experience in high-growth SaaS, expertise in website management, SEO, automation, analytics, and team leadership. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the Senior Director, Digital Marketing & Operations, you are responsible for driving the overall digital strategy, ensuring that the website, SEO efforts, marketing automation and data analytics work in harmony to optimize business outcomes. You lead a team focused on improving user experience, driving organic traffic and conversions, overseeing and optimizing inbound lead flow/lifecycle and hand-off to Sales, enhancing marketing automation workflows and providing actionable insights through comprehensive reporting and analysis. You are critical to scaling digital marketing efforts and optimizing conversion rates to fuel revenue growth. Responsibilities Oversee the development, optimization and performance of the company's website, ensuring it delivers a seamless user experience, aligns with the company’s brand and serves as an effective tool for lead generation and conversion. Develop and implement comprehensive SEO strategies that drive organic growth, improve search rankings (including LLMs) and increase website traffic. Stay ahead of search engine algorithm changes and continuously optimize on-page and technical SEO. Lead the strategy and execution of marketing automation platforms (e.g., Marketo, 6sense, etc.) to drive personalized marketing efforts, nurture leads through the funnel and enhance client engagement. Build and maintain a robust analytics infrastructure to track, report and analyze digital marketing performance. Develop dashboards and KPIs to monitor key metrics, including website traffic, conversions, lead quality and marketing ROI. Provide actionable insights to optimize performance across all marketing channels. Collaborate closely with demand generation, product marketing, content teams, RevOps, and sales to ensure that marketing initiatives align with business objectives and go-to-market strategies. Implement A/B testing strategies across web pages, email campaigns and marketing workflows to continuously optimize conversion rates and user engagement. Work closely with external vendors, agencies and partners to execute marketing initiatives. Evaluate and optimize the marketing technology stack, ensuring effective use of tools like marketing automation platforms, CRM, analytics tools and SEO tools. Stay current on digital marketing trends, best practices and new technologies, making recommendations to improve marketing capabilities and outcomes. Lead, mentor, and inspire a high-performing global Marketing team, fostering a culture of collaboration, accountability, and innovation. Qualifications Minimum Qualifications 12+ years of experience in marketing, with a focus on website management, SEO, marketing automation and analytics/reporting, with 8+ years in a leadership role high-growth B2B SaaS companies with $100M+ revenue. Proven track record of driving digital marketing strategy and improving website performance, SEO rankings and conversion rates. Expertise in using marketing automation tools, CRM and analytics platforms. Strong analytical skills with the ability to interpret complex data sets, develop reports and provide actionable insights for optimization. Excellent project management skills and the ability to manage multiple initiatives with tight deadlines. Strong leadership and communication skills, with experience building and mentoring high-performing teams. Preferred Qualifications Bachelor’s degree in marketing, business or a related field; MBA is a plus. Experience in a high-growth SaaS or technology environment. Experience of overseeing developers working in an Agile/scrum methodology in Github and Jira. Prior DevOps experience managing sprints, technical infrastructure, scoping information architecture, and QA-ing deployments. Familiarity with advanced SEO tactics and tools, ranking in LLMs, and website conversion rate optimization practices (including personalization). Prior experience managing global marketing initiatives and working in multicultural environments. Experience of managing and integrating our martech a plus (Wordpress, Github, Pagely, AWS (S3 and EC2/LAMP), Marketo, 6sense, Salesforce, Pathfactory, Pendo, ReachDesk, Revsure, Trendemon, Wistia) Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $170,000-$240,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 20% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Manage strategic client accounts through onboarding, business reviews, renewals, and growth opportunities while collaborating cross-functionally and mentoring junior team members. | 3+ years in client success or account management in B2B SaaS, contract and renewal experience, eCommerce SaaS familiarity, strong communication and Salesforce proficiency, with preferred 5+ years and strategic account planning experience. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Client Success Manager, you will serve as the primary relationship owner for a portfolio of strategic accounts. You will act as the strategic point of contact throughout the client journey—leading onboarding, driving business outcomes, conducting business reviews, preparing for renewals, and identifying growth opportunities. Your goal is to ensure each client achieves measurable success with Rithum, while building strong partnerships that drive satisfaction, retention, and long-term value. This role requires strong communication, executive presence, commercial acumen, and cross-functional collaboration with Sales, Legal, Product, and Support to deliver results for our clients and for Rithum. As a senior team member, you will also coach and mentor less experienced Client Success Managers, helping elevate the overall team’s capabilities and execution. Responsibilities Client Relationship Ownership Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion. Understand and align to each client’s business objectives, industry context, and success measures. Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact. Proactively engage clients to understand their evolving needs and position Rithum’s offerings accordingly. Manage escalations with professionalism, urgency, and confidence to maintain strong client trust. Client Success Management Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment. Build consultative relationships that connect Rithum’s solutions to the client’s business strategy and challenges. Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies. Facilitate enablement sessions that improve product adoption and drive business outcomes. Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities. Coach and mentor less experienced Client Success Managers to support team growth and consistency. Growth & Expansion Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage. Partner with Account Executives to support account planning and execute expansion strategies. Position new capabilities and services in the context of client needs and competitive pressures. Support the development of growth plans that help clients realize additional value from their investment in Rithum. Renewals Management Own and execute the renewal process for each account, ensuring accuracy, timeliness, and alignment with client expectations. Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals. Provide clear, early forecasts of renewal likelihood and engage proactively to address risks. Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value. Qualifications Minimum Qualifications 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment. Contract management and renewal experience, partnering with procurement teams or legal stakeholders. Prior eCommerce or eCommerce SaaS experience. Demonstrated ability to support strategic accounts—clients with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential. Demonstrated proficiency in client relationship management, communication, and internal collaboration. High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy. Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels. Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders. Excellent organizational skills and the ability to manage multiple priorities effectively. Preferred Qualifications Bachelor's degree in business, Marketing, Communications, or related field. 5+ years of progressive experience in client-facing roles, with a demonstrated growth path to support increasingly complex and strategic accounts. Familiarity with strategic account planning and enterprise procurement or legal processes. Experience supporting client enablement and training and using data-driven insights to guide decisions. Proficiency with Client Success platforms (e.g., Gainsight) and the ability to leverage client data (NPS, CSAT, adoption metrics) to manage risk and drive impact. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Manage enterprise client relationships end-to-end, lead onboarding, renewals, growth opportunities, and mentor junior client success managers. | 3+ years client success/account management in B2B SaaS, enterprise client experience, Salesforce proficiency, contract and renewal management, strong communication and organizational skills. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Client Success Manager, you will serve as the primary relationship owner for a portfolio of enterprise accounts. You will act as the strategic point of contact throughout the client journey—leading onboarding, driving business outcomes, conducting business reviews, preparing for renewals, and identifying growth opportunities. Your goal is to ensure each client achieves measurable success with Rithum, while building strong partnerships that drive satisfaction, retention, and long-term value. This role requires strong communication, commercial acumen, and cross-functional collaboration with Sales, Legal, Product, and Support to deliver results for our clients and for Rithum. As a senior team member, you will also coach and mentor less experienced Client Success Managers, helping elevate the overall team’s capabilities and execution. Responsibilities Client Relationship Ownership Serve as the strategic point of contact for enterprise accounts across the full client lifecycle, from onboarding through renewal and expansion. Own overall success metrics and business outcomes for assigned accounts. Conduct regular business reviews and success checkpoints to track progress, communicate impact, and align with evolving client goals. Proactively engage clients to understand their needs, share insights, and enable growth through Rithum’s offerings. Manage escalations with urgency and clarity, ensuring timely resolution and client confidence. Client Success Management Lead onboarding and implementation, ensuring a strong start through tailored guidance and training. Build deep, consultative relationships by aligning Rithum’s solutions to the client’s unique business needs and objectives. Monitor account health using data and client interactions to proactively surface risks and manage resolution. Design and deliver enablement sessions that drive adoption, product proficiency, and impact. Collaborate across internal teams to align priorities and continuously improve the client experience. Coach and mentor less experienced Client Success Managers to build team strength and consistency. Growth & Expansion Identify opportunities for upsell and cross-sell that align with the client’s goals and current usage. Partner with Account Executives on account planning and support expansion execution. Position new capabilities or services to clients in the context of their business needs and goals. Help clients realize the full value of their investment with Rithum and expand their usage accordingly. Renewals Management Own and execute the renewal process for each account, ensuring contracts are completed accurately and on time. Collaborate with Sales, Legal, and Finance on pricing, quotes, packaging changes, and commercial approvals. Accurately forecast renewals and communicate risks early, with clear mitigation strategies. Lead conversations with clients about terms and timelines, ensuring transparency and trust throughout the process. Qualifications Minimum Qualifications 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment. Direct experience providing services to enterprise-level clients, with a track record of managing client relationships involving high-value contracts, complex stakeholders, and cross-functional collaboration. Prior eCommerce or eCommerce SaaS experience. High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy. Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels. Contract management and renewal experience, partnering with procurement teams or legal stakeholders. Excellent organizational skills and the ability to manage multiple priorities effectively. Preferred Qualifications Bachelor's degree in business, Marketing, Communications, or related field. 5+ years of progressive experience in client-facing roles, with a demonstrated growth path to take on more complex enterprise-level clients. Experience demonstrating value realization and supporting client enablement and training, aligned to competencies such as Client Value Realization and Client Enablement & Training. Proficiency with Client Success platforms (e.g., Gainsight) and ability to use data insights (NPS, CSAT, adoption metrics) to manage client health and risk. Strong executive presence and experience managing escalations and risk in high-stakes client scenarios. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Lead technical discovery and solution design for strategic clients, manage complex client projects, provide expert platform training, mentor junior engineers, and drive process improvements. | 3+ years in client-facing technical SaaS roles with expertise in API integrations, FTP, data feeds, Excel, HTML, strong communication skills, and ability to manage multiple complex projects. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. Responsibilities Lead technical discovery and solution design during late-stage sales engagements for strategic clients Develop complex implementation plans and ensure seamless handoffs to delivery and support teams Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP Provide expert-level platform training and consultation to client stakeholders Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale Communicate complex technical concepts clearly to both technical and non-technical stakeholders Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution Take ownership of high-risk client situations, ensuring proactive intervention and resolution Qualifications Minimum Qualifications 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients Fluent in both written and spoken English Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols Advanced expertise in REST and SOAP API integrations and troubleshooting Strong working knowledge of Excel and HTML Demonstrated ability to manage multiple complex client projects simultaneously Excellent problem-solving, time management, and prioritization skills Strong communication and presentation skills for technical and non-technical audiences Proven ability to document processes and create technical enablement materials Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities Preferred Qualifications Bachelor's degree in computer science, Information Technology, or a related field. 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients Additional language proficiency is a plus Experience working with enterprise clients and/or within the e-commerce industry Familiarity with remote-based training tools Project Management experience or certification (e.g., PMP, Agile) Demonstrated success in developing online technical training content A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.