Rithum

Lead software engineering efforts including architecture guidance, mentoring, code reviews, agile participation, and collaboration with cross-functional teams to deliver scalable, maintainable software. | 3+ years in Angular, Typescript, JavaScript or Node.js, 3+ years AWS experience, 2+ years AI/ML experience with Python and ML frameworks, leadership in AI projects, strong communication, and experience with web apps, databases, and APIs. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview The Engineering Team employs some of the top engineering talent who are constantly working to improve processes, quality and techniques, with the goal of producing the highest quality software solutions in the industry. The lines between traditional QA and software engineering are blurred here, with quality being considered at all stages of development. Our team is comprised of very talented and highly motivated individuals, who pride themselves on working smarter, not harder. We’re empowered to make local decisions, reducing the overhead of getting things done. We aim for operational excellence, having a DevOps culture and a “you build it, you run it” mentality. We favor a Lean approach to our product development, following agile workflows such as Scrum and Kanban depending on the directive of the team. We welcome new technologies and are constantly self-evaluating our tech stack to make sure we are providing software of the highest quality. Continuous Delivery is important to us, and we are constantly looking to improve our automated testing and continuous integration. As a Software Engineer for our Retailers business function, you are responsible for writing efficient, well-structured, and maintainable code, setting an example for other engineers as a subject matter expert, mentoring and guiding less experienced engineers. You work closely with our lead designers and architects to drive our product forward and to ensure the scalability, maintainability and performance of our product suite. Responsibilities Provide guidance on system architecture decisions, making sure the technical direction aligns with business goals. Conduct thorough code reviews, ensuring best practices are followed, identifying potential issues, and mentoring junior developers in improving their coding skills. Provide technical guidance, share knowledge, and help junior and mid-level engineers grow in their roles by reviewing their work and offering constructive feedback. Work closely with other teams to ensure seamless delivery of software projects and alignment across departments. Be able to break down large, complex tasks into smaller, manageable components and distribute them among team members. Play a key role in agile processes, including sprint planning, daily stand-ups, retrospectives, and prioritization of tasks. Communicate effectively with stakeholders, including product managers, designers, and clients, to clarify requirements and ensure alignment with business objectives. Handle complex technical challenges, debugging, and resolving issues that may be beyond the scope of junior engineers. Participate in on-call rotation to support the “you build it you own it” mantra Understanding and utilization of software development tools including version control, building processes, debuggers, and test frameworks for: Primary technologies (may include): Java, JavaScript, JavaServer Pages, Typescript, Angular, React.js, Python, Node.js Secondary technologies AWS services (OpenSearch, Lambda, DynamoDB, Kinesis, RDS, ECS, and others) SOAP/REST web service APIs Redis, NoSQL Microsoft SQL Server Qualifications Minimum Qualifications 3+ years' experience developing in Angular, Typescript, JavaScript or Node.js, 3+ years' experience developing in AWS Technologies 2+ years of AI/ML experience with a strong technical focus 2+ years’ experience in Python, TensorFlow/PyTorch, or cloud platforms, Proven leadership in high-impact AI projects, with a history of mentoring team members and developing innovative methods that drive departmental objectives Strong verbal and written English communication skills Experience developing web applications, working with databases, and consuming APIs Understanding of relevant software development tools including version control, build processes and test frameworks Ability to work independently with limited supervision Preferred Qualifications Bachelor's degree or higher in Computer Science or a closely related field Experience with cloud computing infrastructures such as AWS or Azure Use of source code repositories such as Azure DevOps and Git Experience working with SQL Server and NoSQL databases Experience with performance tuning and optimization techniques for high scale systems Experience working with development teams in multiple time zones Proven track record of creating secure and scalable software that scales to dozens or hundreds of servers in a distributed, fault tolerant manner Experience with e-commerce, retail, online marketplaces, or digital advertising Excellent analytical, decision-making and problem-solving skills Proven ability to work in a rapidly changing environment with keen attention to detail 2+ years of AI/ML experience with a strong technical and strategic focus, with expertise in machine learning algorithms, NLP, computer vision, or large-scale deployment. 2+ years of AI/ML experience with a strong strategic focus, 2+ years expertise in machine learning algorithms, NLP, computer vision, or large-scale deployment 2+ years experience in creating data systems for feature stores or vector databases Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Lead and develop a team to onboard suppliers onto the platform, ensure quality and timely onboarding, manage client relationships, and drive continuous process improvements. | 5+ years client-facing experience in onboarding or customer success, 2+ years managing teams, strong organizational and communication skills, proficiency with data tools, and preferably Salesforce or similar CRM experience. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Manager, Client Success Engineering, you lead a team responsible for onboarding suppliers to Rithum’s product management platform and enabling their long-term success. This role blends technical delivery oversight, people leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while supporting your team in delivering a high-quality client experience. As a key advocate for your team and your clients, you will champion scalable practices, foster strong client relationships, and ensure consistent performance and accountability across the onboarding lifecycle. Responsibilities Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on Rithum’s platform Oversee onboarding execution across your team, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations Maintain a strong quality bar by enforcing consistent standards, identifying blockers early, and ensuring proper resolution and escalation processes Foster client trust through clear, proactive communication and support, serving as an escalation point for key onboarding or technical issues Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs Ensure the CSE team has the training, tools, and support required to execute effectively and grow in their technical capabilities Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance Monitor team performance and ensure accountability for deliverables, timelines, and quality standards Build and maintain a culture of collaboration, client advocacy, and solution-oriented thinking Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams Qualifications Minimum Qualifications 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or ecommerce environment 2+ years of experience managing or mentoring team members Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment. Demonstrated ability to manage technical onboarding workflows and lead client communications Strong organizational skills and attention to detail, with the ability to manage multiple onboarding efforts simultaneously Proactive problem-solver with strong decision-making skills and a client-centric mindset Effective communicator across phone, video, and written channels Proficient with Microsoft Excel and comfortable working with structured data Preferred Qualifications Bachelor’s degree in a related field Experience with Salesforce.com or similar CRM and ticketing platforms Familiarity with product data management, ecommerce ecosystems, or technical onboarding workflows Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.