Rithum

Manage and optimize digital and retail media campaigns for enterprise clients to align media tactics with business goals and provide performance insights. | Requires 2+ years digital marketing experience with expertise in Amazon and Google Ads, strong analytics, AI fluency, and budget management. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As an Advertising Account Manager, you will own the day-to-day planning, execution, and optimization of digital marketing and retail media campaigns across a portfolio of enterprise and strategic clients in a variety of channels. You will serve as a subject matter expert on retail media platforms, digital advertising strategies, and/or performance metrics. Acting as a trusted advisor, you’ll collaborate closely with clients to align media tactics to business goals, while working cross-functionally to ensure accurate campaign setup, timely execution, and actionable insights. Your skillset ideally spans the ability to be a hands-on campaign manager within key channels while also elevating to own the client health and overall relationship on the channels that you own. Responsibilities Manage a portfolio of client accounts overseeing the strategy, planning execution and optimization of digital and retail media campaigns across major digital marketing and retail media platforms. Translate client objectives into actionable media strategies that drive performance and measurable outcomes. Set up, monitor, and optimize campaign performance, managing budgets, bids, and ad creatives. Leverage deep knowledge of Rithum’s platform and tools to optimize client programs and outcomes. Act as a trusted advisor, expanding relationships with key stakeholders and decisionmakers while providing regular reporting and insights to clients, identifying opportunities for growth and improvement. Partner with Client Success Managers, Technical Account Managers, and Product teams to deliver cohesive, high-impact media programs. Create, present and execute media strategies to a variety of clients in different product categories. Stay up to date with digital marketing and retail media trends, ad formats, and platform capabilities. Educate clients on industry best practices and platform changes. Qualifications Minimum Qualifications 2+ years of progressive experience in digital marketing, media buying, or ecommerce advertising. Proven track record of developing and implementing strategic advertising plans, with measurable success in improving client performance. Hands-on experience with major platforms such as Amazon Advertising, Google Ads, Meta Ads, and Walmart Connect. Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies. Demonstrated ability to generate insights on performance, channel health, and industry trends to guide client strategy. Exceptional communication and presentation skills, with the ability to influence senior leadership and clients alike. Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment. Demonstrated ability to manage and forecast advertising budgets, making data driven decisions to maximize efficiency and achieve performance targets across campaigns. Strong AI fluency, with experience integrating AI tools into day-to-day workflows and processes to drive efficiency, enhance analysis, and scale impact. Preferred Qualifications Bachelor's degree in business, Marketing, Communications, or related field. 3+ years of progressive experience in digital marketing, media buying, or ecommerce advertising. Experience working in an agency or SaaS environment. Familiarity with eCommerce platforms, digital merchandising, and attribution models. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $65,000-$88,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Manage and optimize digital and retail media campaigns across platforms to drive client performance and growth. | Requires 2+ years experience in digital marketing with hands-on experience in Amazon Advertising, Google Ads, and Walmart Connect, plus strong analytical and communication skills. | Job Description: • Manage a portfolio of client accounts overseeing the strategy, planning execution and optimization of digital and retail media campaigns across major digital marketing and retail media platforms. • Translate client objectives into actionable media strategies that drive performance and measurable outcomes. • Set up, monitor, and optimize campaign performance, managing budgets, bids, and ad creatives. • Leverage deep knowledge of Rithum’s platform and tools to optimize client programs and outcomes. • Act as a trusted advisor, expanding relationships with key stakeholders and decisionmakers while providing regular reporting and insights to clients, identifying opportunities for growth and improvement. • Partner with Client Success Managers, Technical Account Managers, and Product teams to deliver cohesive, high-impact media programs. • Create, present and execute media strategies to a variety of clients in different product categories. • Stay up to date with digital marketing and retail media trends, ad formats, and platform capabilities. • Educate clients on industry best practices and platform changes. Requirements: • 2+ years of progressive experience in digital marketing, media buying, or ecommerce advertising. • Proven track record of developing and implementing strategic advertising plans, with measurable success in improving client performance. • Hands-on experience with major platforms such as Amazon Advertising, Google Ads, Meta Ads, and Walmart Connect. • Strong analytical and problem-solving skills, with the ability to use data to inform decisions and strategies. • Demonstrated ability to generate insights on performance, channel health, and industry trends to guide client strategy. • Exceptional communication and presentation skills, with the ability to influence senior leadership and clients alike. • Experience working collaboratively on large teams and managing cross-functional projects in a fast-paced environment. • Demonstrated ability to manage and forecast advertising budgets, making data driven decisions to maximize efficiency and achieve performance targets across campaigns. • Strong AI fluency, with experience integrating AI tools into day-to-day workflows and processes to drive efficiency, enhance analysis, and scale impact. Benefits: • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year

Lead strategic vision and commercialization of Commerce Intelligence Platform to drive revenue growth and align cross-functional teams. | Over 12 years in Product Management or Strategy within SaaS or data platforms, bachelor's degree preferred, expertise in AI/ML, and executive influencing skills. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. At Rithum, you contribute to advancing our AI‑first ways of working. As the Senior Director, Product – Commerce Intelligence Platform, you are responsible for defining and leading a strategic product domain that transforms Rithum’s unique commerce network into a scalable, monetizable intelligence platform. You operate at the intersection of product, data, and business strategy—owning the vision, productization approach, and commercialization of data-driven products that deliver measurable client outcomes and drive meaningful revenue growth. In this role, you will turn complex, high-volume data assets into differentiated, client-facing products that create competitive advantage. You will establish repeatable models for packaging, pricing, and bringing intelligence products to market, while ensuring strong alignment across Product, Engineering, Data, and Commercial teams. As a senior leader, you influence company strategy, shape investment decisions, and drive a product portfolio that contributes directly to growth and market differentiation. Your success is measured by your ability to create scalable products that clients value and are willing to pay for, and by your impact on revenue and long-term platform strategy. Responsibilities Vision, Strategy & Product Leadership Define and lead the long-term vision and strategy for the Commerce Intelligence Platform, aligned to company growth and revenue objectives Establish a differentiated product strategy that transforms data assets into high-value, client-facing offerings Translate market opportunities, client needs, and data capabilities into a clear, actionable product roadmap Productization & Monetization Build, launch, and scale monetizable data-driven products across pricing, demand, and channel intelligence Define packaging, pricing, and commercialization strategies in partnership with Commercial and Finance teams Establish repeatable models for turning data capabilities into scalable, revenue-generating products Validate product-market fit and customer willingness to pay through iterative product launches, experimentation, and client feedback Platform & Ecosystem Development Define and evolve the productization layer between data infrastructure and client-facing experiences Partner closely with Data Engineering to ensure scalable, reliable, and high-quality data assets Drive platform strategy to enable extensibility, reuse, and long-term product growth Cross-Functional Leadership & Influence Lead through influence across Product, Engineering, Data, Sales, Marketing, and Client teams Shape and support go-to-market strategies, including positioning, packaging, and sales enablement Act as a key advisor to executive leadership on product strategy, investment priorities, and market opportunities Client & Market Impact Develop deep understanding of client needs across brands, retailers, and commerce channels to inform product direction Ensure products deliver measurable business outcomes and clear ROI for clients Drive adoption and usage of intelligence products through strong alignment with client and commercial teams AI-First Product Innovation Embed AI into product strategy to enhance insights, automation, and differentiation Leverage machine learning and predictive analytics to create competitive advantage Drive innovation in how intelligence is generated, delivered, and consumed by clients Qualifications Minimum Qualifications 12+ years of experience in Product Management, Strategy, or related roles in SaaS, data platforms, or technology companies Proven track record of building and scaling data-driven or platform-based products, including launching new products or product lines Demonstrated success delivering revenue-generating products and establishing product-market fit Experience defining product strategy, including pricing, packaging, and go-to-market alignment Strong cross-functional leadership skills with the ability to influence executive stakeholders and drive alignment across organizations Deep understanding of how to translate data assets into client-facing value and measurable business outcomes Preferred Qualifications Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA a plus Experience in commerce, retail, marketplaces, or adjacent ecosystems Background in top-tier consulting or strategy roles Strong financial acumen, including experience building business cases and revenue models for new product investments Experience leveraging AI/ML in product development and product strategy Track record of building, leading, and mentoring high-performing product teams Executive presence with strong communication, storytelling, and influencing skills Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $210,000-$300,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 20% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Drive operational clarity, execution discipline, and strategic alignment across client operations at executive level. | 10+ years leadership in operations or strategy roles with strong cross-functional execution and executive communication skills. | Rithum™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the Director, Client Operations & Planning, you are responsible for driving operational clarity, execution discipline, and strategic alignment across the client organization. This role ensures that strategic priorities translate into measurable operational outcomes through strong governance, performance visibility, and cross-functional accountability. You partner closely with executive leadership, functional VPs, and the CEO Chief of Staff to coordinate enterprise initiatives, strengthen operational planning, and provide executive-level insight into performance and strategic priorities. The Director plays a critical role in ensuring the organization maintains focus on the highest-impact initiatives while enabling leaders to execute with clarity and accountability. Responsibilities Client Operations Strategy & Performance • Own the executive client operations performance package and narrative used for executive leadership team (ELT), board, and investor reporting. • Develop and maintain clear visibility into operational performance, priorities, risks, and outcomes across the client organization. • Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes. • Ensure alignment of operational initiatives with enterprise strategy and business unit goals. Enterprise Initiative Portfolio Governance • Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline. • Establish governance processes that ensure initiatives are aligned with strategic priorities and appropriately resourced. • Monitor initiative progress, identify risks, and ensure clear escalation paths to leadership when execution risks arise. • Maintain transparency across leadership teams regarding priorities, dependencies, and progress. Cross-Functional Execution & Accountability • Drive cross-functional accountability across initiatives by working closely with functional leaders to track commitments, timelines, and outcomes. • Challenge assumptions, timelines, and risks constructively to ensure initiatives remain on track and deliver intended results. • Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other functional partners to resolve operational dependencies. Operational Enablement & Standards • Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices. • Ensure teams have access to standardized operational frameworks that support scalable execution and consistency across the organization. • Continuously refine operating models, processes, and internal frameworks to improve efficiency and execution quality. AI & Operational Innovation • Own identification and evaluation of AI-enabled operational opportunities across the client organization. • Develop business cases for automation and AI adoption that improve productivity, efficiency, and operational performance. • Track adoption, outcomes, and benefits through a structured AI benefits register and operational improvement roadmap. Expertise Deployment & Strategic Support • Lead the principal expert bench, ensuring expertise is deployed transparently against the organization's highest-priority opportunities and initiatives. • Coordinate subject matter expertise to support complex operational initiatives, strategic projects, and high-impact transformation efforts. Operational Strategy Alignment • Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders. • Ensure operational plans support strategic growth priorities while maintaining execution discipline and resource alignment. Executive Communications & Leadership Support • Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions. • Partner closely with the CEO Chief of Staff to coordinate executive-level messaging, updates, and leadership alignment. • Maintain regular engagement with the CEO Chief of Staff to ensure business unit responsiveness to ELT priorities, requests, and strategic initiatives. Qualifications Minimum Qualifications • 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments. • Proven experience leading cross-functional initiatives and driving operational execution across multiple functions. • Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans. • Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations. • Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions. • Ability to influence senior stakeholders and drive accountability across organizational boundaries. • Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously. Preferred Qualifications • Bachelor's degree in a related field preferred. • Experience in SaaS, commerce technology, or enterprise software environments. • Experience working in strategy, consulting, or transformation roles supporting executive leadership. • Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: • Partner with the leading brands and retailers. • Connect with passionate professionals who will help support your goals. • Participate in an inclusive, welcoming work atmosphere. • Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. • Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $155,000-$220,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 15% of the annual base salary. Benefits • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Lead and develop a team to onboard suppliers onto the platform, ensure quality and timely onboarding, manage client relationships, and drive continuous process improvements. | 5+ years client-facing experience in onboarding or customer success, 2+ years managing teams, strong organizational and communication skills, proficiency with data tools, and preferably Salesforce or similar CRM experience. | Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Manager, Client Success Engineering, you lead a team responsible for onboarding suppliers to Rithum’s product management platform and enabling their long-term success. This role blends technical delivery oversight, people leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while supporting your team in delivering a high-quality client experience. As a key advocate for your team and your clients, you will champion scalable practices, foster strong client relationships, and ensure consistent performance and accountability across the onboarding lifecycle. Responsibilities Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on Rithum’s platform Oversee onboarding execution across your team, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations Maintain a strong quality bar by enforcing consistent standards, identifying blockers early, and ensuring proper resolution and escalation processes Foster client trust through clear, proactive communication and support, serving as an escalation point for key onboarding or technical issues Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs Ensure the CSE team has the training, tools, and support required to execute effectively and grow in their technical capabilities Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance Monitor team performance and ensure accountability for deliverables, timelines, and quality standards Build and maintain a culture of collaboration, client advocacy, and solution-oriented thinking Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams Qualifications Minimum Qualifications 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or ecommerce environment 2+ years of experience managing or mentoring team members Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment. Demonstrated ability to manage technical onboarding workflows and lead client communications Strong organizational skills and attention to detail, with the ability to manage multiple onboarding efforts simultaneously Proactive problem-solver with strong decision-making skills and a client-centric mindset Effective communicator across phone, video, and written channels Proficient with Microsoft Excel and comfortable working with structured data Preferred Qualifications Bachelor’s degree in a related field Experience with Salesforce.com or similar CRM and ticketing platforms Familiarity with product data management, ecommerce ecosystems, or technical onboarding workflows Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.