RingCentral

Own and lead a high-performing customer success team, driving adoption, retention, and revenue growth through strategic initiatives and cross-functional collaboration. | Requires 5+ years in customer or account management, experience managing teams, and working with senior executives, which does not match your background in market research and product innovation. | *Ideal candidate will reside in EST or CST, open to consideration of MST* Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. The Mission: Why Your Leadership Matters This is where you—and your expertise—take center stage. At RingCentral, our Customer Success Managers don’t just manage accounts; they own the customer life cycle and journey for our most high-profile, high-impact customers. As our Manager, Customer Success, you aren’t just sitting on the sidelines. You are the strategist, the coach, and the quarterback for a world-class team of CSMs. This is a high-visibility role where your influence stretches across the entire organization, directly driving: Growth & Adoption: Turning cutting-edge technology and AI into a daily essential. Retention & Revenue: Protecting the core of our business through strategic relationship building and growing the business leading with AI and solutions based solutioning Innovation: Shaping the future of our CS practice as a key member of the leadership team. To succeed in this role, you must have experience in: Driving value for RingCentral’s customers by being an expert on best practices in change management, finding ways for CSMs to deeply understand our customers’ objectives and deliver value-based solutions, and determining how to define, drive, and demonstrate ROI delivered. Developing, coaching, monitoring and assisting team members in critical adoption activities and strategies. Providing accurate forecasts and reporting on financials to leadership as required. Driving alignment with internal teams including Renewals and Majors Sales Managers and Expansion teams by aligning with R&E on renewal and up-sell strategy and focus on selling with a retention focus Recruiting, mentoring, and inspiring a world-class team by setting expectations, giving feedback, conducting interviews, creating a customer first culture Driving Majors operational excellence by continuously tracking and communicating metrics to team to promote transparency, drive behaviors and report on metrics to Key Leaders are required. Desired Qualifications: BA/BS degree or equivalent military and/or work experience, MBA preferred 5+ years of customer or account management experience including 2+ years managing high performing Customer Success teams at a SaaS or telecommunications company. Experience in hiring, mentoring and growing a team of Customer Success Managers. Proven experience driving adoption and leveraging customer success best practices. Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery. Possesses executive presence with communication that drives results and motivates the team. Thrives in a fast paced, ever evolving environment where prioritization and decision making is key. Demonstrated ability to effectively collaborate across organizational boundaries. Experience successfully working with senior (C-level) executives. Experience effectively addressing escalated client issues with speed and urgency What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $75,000 and $143,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Manage a $10M+ partner budget, oversee subcontractor spend, and coordinate between finance, procurement, and delivery teams. | 5+ years in professional services operations, strong financial acumen, experience with POs and invoices, and excellent communication skills. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: We are seeking an experienced Professional Services Subcontractor Manager to own financial oversight and operational governance of our subcontractor ecosystem. This role is responsible for managing a $10M+ partner budget, ensuring spend discipline against forecast, and acting as the connective tissue between delivery, finance, procurement, and leadership. This is a high-trust, high-impact role for someone who is comfortable operating with ambiguity, strong financial accountability, and cross-functional influence. Job Duties: Own day-to-day management of a $10M annual subcontractor / partner budget Utilize detailed spend and utilization reports to monitor actuals vs. forecast and proactively flag risks or variances Partner closely with the Senior Director to prepare and update monthly forecasts, including scenario planning and variance analysis Review and approve subcontractor spend, rate changes, SOW amendments, and new partner requests Serve as the primary liaison between Professional Services, Procurement, Finance, and Delivery Work closely with the PO and Invoice Manager to ensure: Accurate PO creation and alignment to forecast Timely, accurate invoice review and approval Clean month-end and quarter-end close Enforce subcontractor governance, approval workflows, and spend controls Continuously improve processes, reporting, and controls to scale partner operations efficiently To succeed in this role you must have experience in: 5+ years of experience in Professional Services operations, subcontractor management, or services finance Proven experience managing multi-million-dollar partner or vendor budgets Strong financial acumen: forecasting, variance analysis, and cost controls Experience working with POs, invoices, and procurement processes Advanced Excel / Google Sheets skills; comfort working from detailed spend reports Ability to communicate clearly with senior leadership and cross-functional partners Highly organized, detail-oriented, and comfortable holding firm boundaries on spend Desired Qualifications: Experience in SaaS or technology-enabled professional services Prior partnership with PMO or services delivery teams Familiarity with services margin models and utilization-based forecasting Experience improving or scaling subcontractor governance frameworks What Success Looks Like: Partner spend consistently stays on track or ahead of forecast No surprises at month-end or quarter-end Leadership has clear, accurate visibility into subcontractor costs Delivery teams get the partners they need- without budget drift What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $80,850 and $169,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of March 27, 2026. Please apply prior to the deadline to be considered for the role. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Lead the global Customer Success organization to drive adoption, revenue growth, retention, renewals, and margin goals while fostering a customer-centric culture. | 12+ years enterprise-level customer success experience, 10+ years managing global teams, proven track record in adoption and revenue growth, strong analytical and communication skills, and ability to influence C-level executives. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We’re currently seeking a VP of Customer Success who can help ensure effective adoption of RingCentral’s products and services leading to high renewal rates and expansion opportunities. The VP of Customer Success will lead the CSM organization globally to ensure customers achieve their business outcomes with RingCentral. They will work collaboratively across the organization to ensure customers are represented throughout every customer life-cycle stage. The ideal candidate will help create a companywide culture focused around the customer journey with RingCentral products. The ideal candidate for this position has successfully led a telephony, software and/or SaaS-based customer success organization, is an innovative problem solver who is passionate about customer success, knowledgeable of go-to-market strategies, and able to articulate the value of our brand promise. They will also posses the ability to create and implement new processes and strategies lading to world class renewal rates and reduced churn. Responsibilities: • Overall responsibility for global customers supported by CSMs • Achieve adoption, revenue growth, retention, renewals, and margin goals for segment teams • Participated in RingCentral management efforts to maintain high morale, low attrition, and excellent teamwork • Measures team performance on a regular basis to ensure trends are quickly understood and efficiency/efficacy of the team is optimized • Develop strong customer relationships and serve as the RingCentral trusted partner • Ensure customer satisfaction: drive ROI realization and manage escalations as needed • Serve as an industry thought leader, sharing Customer Success best practices throughout the organization • Partner cross-functionally with support, professional services, sale, and marketing departments to achieve high customer satisfaction and account growth Desired Qualifications: • 12+ years enterprise-level customer success experience at a SaaS company • 10+ years Customer Success Management experience leading a global organization • 10+ years experience as a manager of teams • Proven track record of achieving and exceeding adoption, revenue, and customer satisfaction goals • Driven by personal, team, and company achievement with a commitment to excellence • Possess blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality • Strong analytical (data-driven focus), problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues • Experience and comfort interacting with and influencing C-level executives • Strong communication skills – written and verbal – with an understanding of situational best practices • Excellent presentation skills – from small to large audiences • Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes • BA/BS Degree in a related discipline or equivalent experience What we offer: • Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $205,000 and $390,950 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Drive new business in the healthcare enterprise space by acquiring customers, managing sales pipeline and forecasting, and partnering with VARs to meet sales targets. | 6+ years of technology solution sales experience in SaaS or related fields, proven track record in enterprise healthcare sales, strong sales process and negotiation skills, and a BS degree or equivalent. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: An experienced Account Executive in the Enterprise space to help drive new business to address the strong demand we're seeing in the Healthcare markets in the Northeast/ Eastern seaboard territory. To succeed in this role you must have experience in: Driving new revenue through customer acquisition in designated territory and named accounts within the healthcare vertical. Consistently strike / exceed quarterly & annual sales targets Technology field sales - greenfield space using remote resources (engineering, marketing, business development, etc) Partnering with the regional VAR's to effectively identify, engage and deliver new customers Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch Demonstrated experience leading complex sales cycles and negotiating win-win agreements based on value-based selling Desired Qualifications: 6 + years of technology solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony) Demonstrated sales record of obtaining / exceeding quota Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process Success prospecting, engaging, acquiring net new logos Strong interpersonal skills, ability to convey and relate ideas to others Ambitious flare - ability to learn and adapt quickly Vibrant and upbeat attitude, willingness to perform and get things done BS degree or equivalent military and/or work experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Enterprise Sales team is leading a massive change in the way some of the world’s best-known companies and organizations communicate and collaborate. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $180,950.00 and $312,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of December, 1st, 2025. Please apply prior to the deadline to be considered for the role. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Manage and grow customer relationships, drive adoption of RingCentral products, execute adoption campaigns, mitigate churn, and coordinate cross-functional teams to ensure customer success and revenue growth. | 3-7 years enterprise customer success experience, technical and sales acumen, strong communication skills, experience with VoIP and network technologies, and ability to manage C-level relationships. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: A Customer Success Manager who will serve as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expansion efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs. To succeed in this role you must have experience in: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI. Manage Adoption Campaigns through regular updates of campaign objective in SFDC. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely manner. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationships to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable enterprise-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills – written and verbal – with understanding of situational best practices. Excellent presentation skills – from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in California, Washington, New York the compensation range for this position is between $61,250.00 and $130,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Colorado, Hawaii, Nevada, Maryland, the compensation range for this position is between $58,100.00 and $122,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Connecticut or Rhode Island, the compensation range for this position is between $54,600.00 and $115,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.