RingCentral

Lead the global Customer Success organization to drive adoption, revenue growth, retention, renewals, and margin goals while fostering a customer-centric culture. | 12+ years enterprise-level customer success experience, 10+ years managing global teams, proven track record in adoption and revenue growth, strong analytical and communication skills, and ability to influence C-level executives. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We’re currently seeking a VP of Customer Success who can help ensure effective adoption of RingCentral’s products and services leading to high renewal rates and expansion opportunities. The VP of Customer Success will lead the CSM organization globally to ensure customers achieve their business outcomes with RingCentral. They will work collaboratively across the organization to ensure customers are represented throughout every customer life-cycle stage. The ideal candidate will help create a companywide culture focused around the customer journey with RingCentral products. The ideal candidate for this position has successfully led a telephony, software and/or SaaS-based customer success organization, is an innovative problem solver who is passionate about customer success, knowledgeable of go-to-market strategies, and able to articulate the value of our brand promise. They will also posses the ability to create and implement new processes and strategies lading to world class renewal rates and reduced churn. Responsibilities: • Overall responsibility for global customers supported by CSMs • Achieve adoption, revenue growth, retention, renewals, and margin goals for segment teams • Participated in RingCentral management efforts to maintain high morale, low attrition, and excellent teamwork • Measures team performance on a regular basis to ensure trends are quickly understood and efficiency/efficacy of the team is optimized • Develop strong customer relationships and serve as the RingCentral trusted partner • Ensure customer satisfaction: drive ROI realization and manage escalations as needed • Serve as an industry thought leader, sharing Customer Success best practices throughout the organization • Partner cross-functionally with support, professional services, sale, and marketing departments to achieve high customer satisfaction and account growth Desired Qualifications: • 12+ years enterprise-level customer success experience at a SaaS company • 10+ years Customer Success Management experience leading a global organization • 10+ years experience as a manager of teams • Proven track record of achieving and exceeding adoption, revenue, and customer satisfaction goals • Driven by personal, team, and company achievement with a commitment to excellence • Possess blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality • Strong analytical (data-driven focus), problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues • Experience and comfort interacting with and influencing C-level executives • Strong communication skills – written and verbal – with an understanding of situational best practices • Excellent presentation skills – from small to large audiences • Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes • BA/BS Degree in a related discipline or equivalent experience What we offer: • Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $205,000 and $390,950 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Drive new business in the healthcare enterprise space by acquiring customers, managing sales pipeline and forecasting, and partnering with VARs to meet sales targets. | 6+ years of technology solution sales experience in SaaS or related fields, proven track record in enterprise healthcare sales, strong sales process and negotiation skills, and a BS degree or equivalent. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: An experienced Account Executive in the Enterprise space to help drive new business to address the strong demand we're seeing in the Healthcare markets in the Northeast/ Eastern seaboard territory. To succeed in this role you must have experience in: Driving new revenue through customer acquisition in designated territory and named accounts within the healthcare vertical. Consistently strike / exceed quarterly & annual sales targets Technology field sales - greenfield space using remote resources (engineering, marketing, business development, etc) Partnering with the regional VAR's to effectively identify, engage and deliver new customers Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch Demonstrated experience leading complex sales cycles and negotiating win-win agreements based on value-based selling Desired Qualifications: 6 + years of technology solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony) Demonstrated sales record of obtaining / exceeding quota Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process Success prospecting, engaging, acquiring net new logos Strong interpersonal skills, ability to convey and relate ideas to others Ambitious flare - ability to learn and adapt quickly Vibrant and upbeat attitude, willingness to perform and get things done BS degree or equivalent military and/or work experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Enterprise Sales team is leading a massive change in the way some of the world’s best-known companies and organizations communicate and collaborate. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $180,950.00 and $312,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of December, 1st, 2025. Please apply prior to the deadline to be considered for the role. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.

Manage and grow customer relationships, drive adoption of RingCentral products, execute adoption campaigns, mitigate churn, and coordinate cross-functional teams to ensure customer success and revenue growth. | 3-7 years enterprise customer success experience, technical and sales acumen, strong communication skills, experience with VoIP and network technologies, and ability to manage C-level relationships. | Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: A Customer Success Manager who will serve as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expansion efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs. To succeed in this role you must have experience in: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI. Manage Adoption Campaigns through regular updates of campaign objective in SFDC. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely manner. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationships to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable enterprise-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills – written and verbal – with understanding of situational best practices. Excellent presentation skills – from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in California, Washington, New York the compensation range for this position is between $61,250.00 and $130,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Colorado, Hawaii, Nevada, Maryland, the compensation range for this position is between $58,100.00 and $122,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Connecticut or Rhode Island, the compensation range for this position is between $54,600.00 and $115,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.