Ridgeline

Ensure reliability and scalability of SaaS platform via automation, observability, CI/CD management, and incident response leadership. | 3-6 years SRE/DevOps experience with 2+ years supporting AWS SaaS production, proficiency in Python, Go, Bash, Terraform, and observability tools. | Senior Software Engineer, Site Reliability Engineering Reno, NV; San Ramon, CA; NYC - Hybrid Are you passionate about building resilient, highly available cloud platforms that enable engineering teams to move quickly and confidently? Do you enjoy automating complex operational challenges, improving observability, and eliminating manual toil through thoughtful engineering? Are you excited by the opportunity to support mission-critical production systems while collaborating with talented engineers in a fast-moving, innovative environment? If so, we invite you to be a part of our innovative team. As a Site Reliability Engineer, you'll help ensure the reliability, scalability, and operational excellence of Ridgeline's mission-critical SaaS platform. You'll partner closely with product and platform engineers to improve service reliability, accelerate engineering velocity through automation, and build systems that are easier to operate from day one. Our team of engineers are building with cutting-edge technologies—like Claude Code and Cursor—in a fast-moving, creative, progressive work environment. You'll play a key role in advancing our observability, release engineering, incident response, and automation capabilities while contributing measurable improvements to platform stability and developer productivity. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we'd love to meet you! You must be work authorized in the United States without the need for employer sponsorship. The impact you will have Improve the reliability, availability, and performance of Ridgeline's mission-critical production SaaS platform. Build automation that measurably increases engineering velocity while reducing operational toil. Own and improve production observability through metrics, structured logging, distributed tracing, dashboards, and actionable alerting. Design and enhance CI/CD pipelines, deployment automation, progressive delivery strategies, and rollback mechanisms. Define and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budget practices to proactively manage reliability. Identify capacity constraints and reliability risks before they impact customers. Participate in an on-call rotation, triaging production issues, coordinating incident response, and driving issues to resolution with very infrequent after-hours support. Lead blameless postmortems and implement long-term improvements that strengthen platform resilience. Partner with software engineers on infrastructure design reviews to build highly operable, scalable services. Develop Infrastructure as Code solutions using Terraform and AWS best practices. Collaborate across a distributed engineering organization while fostering a culture of ownership, transparency, learning, and continuous improvement. What we look for 3–6 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or a related discipline. At least 2 years supporting mission-critical production SaaS workloads running on AWS. Experience operating production systems where uptime, performance, and reliability are business critical. Hands-on experience with AWS services including EC2, ECS or EKS, RDS, S3, IAM, CloudWatch, and managed database or messaging services. Strong understanding of observability, including monitoring, alerting, distributed tracing, and production diagnostics. Experience designing or significantly improving CI/CD pipelines using tools such as GitHub Actions, CircleCI, Buildkite, or similar platforms. Experience with deployment strategies including blue/green, canary, or progressive rollouts. Proficiency in Python, Go, Bash, or another scripting language used for automation and tooling. Experience implementing Infrastructure as Code using Terraform. Comfortable participating in an on-call rotation and leading incident response with composure. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Demonstrated ability to make measurable improvements to platform reliability, operational efficiency, or developer productivity. Strong analytical and troubleshooting skills with a passion for solving complex technical challenges. A collaborative mindset with a desire to learn, mentor others, and contribute to a positive engineering culture. Bonus Experience with Kubernetes and Helm. Familiarity with chaos engineering or fault injection practices. Experience building or contributing to SLO and error budget programs. Working knowledge of Kotlin, Node.js, or TypeScript. Experience supporting highly distributed cloud-native applications. Bachelor's degree in Computer Science, Information Systems, or a related technical discipline. About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before. With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits The cash compensation amount for this role is targeted at $153,000 - $210,000. Final compensation amounts are determined by multiple factors, including candidate location, candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. #LI-Hybrid

Lead enterprise cloud software implementations by defining scope, managing resources, communicating with stakeholders, managing budgets, mitigating risks, and ensuring delivery excellence. | 5+ years leading investment management software implementations, strong understanding of investment workflows, ability to manage enterprise projects with multiple stakeholders, excellent communication skills, and preferably project management certifications. | Are you an expert in orchestrating high-impact software implementations from kickoff to go-live? Do you enjoy translating complex enterprise requirements into seamless delivery plans? Are you eager to make your mark in an industry ready for disruption, helping investment managers reimagine their operations with innovative cloud technology? If so, we invite you to be a part of our innovative team. As a Senior Project Manager at Ridgeline, you will lead enterprise cloud software implementations that are transforming the investment management industry. You’ll serve as the primary driver of successful project delivery, partnering with both internal teams and customer stakeholders to define scope, manage resources, and hit critical milestones. This role requires exceptional organizational strength, consultative finesse, and a track record of managing multiple, concurrent enterprise projects. You’ll be joining a dynamic team committed to operational excellence, continuous learning, and cutting-edge tools, including AI solutions like ChatGPT, to enhance project execution and stakeholder engagement. What will you do? Define project scope, schedule, deliverables, and success criteria in partnership with customer and internal stakeholders Lead cross-functional project teams, assign responsibilities, and maintain high levels of engagement and accountability Communicate clearly with stakeholders at all levels to manage expectations, provide updates, and escalate risks appropriately Manage project budgets, track actuals vs. forecasts, and ensure financial transparency throughout the engagement Monitor quality standards and enforce delivery excellence across all project phases Identify and mitigate risks proactively to keep projects on track and within scope Conduct retrospectives and assess project outcomes to inform continuous improvement Contribute directly to critical project tasks when needed to ensure delivery timelines are met Travel domestically 25–50% to support implementation milestones and foster strong customer relationships Desired Skills and Experience Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field 5+ years of experience leading investment management software implementations in a customer-facing role Strong understanding of investment management workflows across front and back office (e.g., portfolio accounting, performance, trading, compliance) Proven ability to manage enterprise software projects with multiple stakeholders and technical components Highly organized and self-sufficient with strong time management and prioritization skills Demonstrated ability to build trust and collaborate with internal and external teams, including executive stakeholders Quick learner with a curious mindset and ability to ramp up on new technologies and tools Excellent written and verbal communication skills Bonus: Familiarity with Agile project methodologies and software development lifecycles Proficiency with tools like Slack, JIRA/Confluence, and Mavenlink Basic understanding of APIs, AWS, and serverless technologies Project Management certifications (e.g., PMP, CAPM, PRINCE2) Experience working with Google Workspace or Microsoft Office About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded in 2017 by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to address the unique technology challenges of an industry in need of new thinking. We are building a modern platform in the public cloud, purpose-built for the investment management industry to empower business like never before. Headquartered in Lake Tahoe with offices in Reno, Manhattan, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by LinkedIn as a “Top U.S. Startup,” and by The Software Report as a “Top 100 Software Company.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. Compensation and Benefits The cash compensation amount for this role is targeted at $128,000 to $153,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. #LI-Remote